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The differences between customer service senior engineers and field service technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer service senior engineer, becoming a field service technician takes usually requires 6-12 months. Additionally, a customer service senior engineer has an average salary of $97,911, which is higher than the $54,339 average annual salary of a field service technician.
The top three skills for a customer service senior engineer include customer satisfaction, technical support and preventative maintenance. The most important skills for a field service technician are customer service, preventative maintenance, and customer satisfaction.
| Customer Service Senior Engineer | Field Service Technician | |
| Yearly salary | $97,911 | $54,339 |
| Hourly rate | $47.07 | $26.12 |
| Growth rate | 2% | 8% |
| Number of jobs | 201,671 | 167,298 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Associate Degree, 40% |
| Average age | 41 | 44 |
| Years of experience | 6 | 12 |
Customer service senior engineers and field service technicians have different pay scales, as shown below.
| Customer Service Senior Engineer | Field Service Technician | |
| Average salary | $97,911 | $54,339 |
| Salary range | Between $72,000 And $132,000 | Between $35,000 And $82,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | Atlassian | |
| Best paying industry | Transportation | Finance |
There are a few differences between a customer service senior engineer and a field service technician in terms of educational background:
| Customer Service Senior Engineer | Field Service Technician | |
| Most common degree | Bachelor's Degree, 39% | Associate Degree, 40% |
| Most common major | Electrical Engineering | Electrical Engineering |
| Most common college | Northwestern University | - |
Here are the differences between customer service senior engineers' and field service technicians' demographics:
| Customer Service Senior Engineer | Field Service Technician | |
| Average age | 41 | 44 |
| Gender ratio | Male, 68.7% Female, 31.3% | Male, 92.3% Female, 7.7% |
| Race ratio | Black or African American, 3.4% Unknown, 4.6% Hispanic or Latino, 9.3% Asian, 10.3% White, 72.2% American Indian and Alaska Native, 0.1% | Black or African American, 4.8% Unknown, 3.8% Hispanic or Latino, 16.8% Asian, 1.7% White, 72.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 5% | 1% |