Customer service supervisor jobs in Alton, TX - 740 jobs

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

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A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top-line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $15.00 Maximum Salary: $19.00 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Demonstrates excellent merchandising skills. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Ability to monitor/track progress and incorporate feedback into decision-making. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 1 year of retail experience preferred. * Experience directing other individuals in the performance of their job duties preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

Part-time Description El Tigre Food Stores/ Tex Best Travel Centers provides a unique workplace experience for all of our cashiers in Retail Convenience Stores. Our goal is to make sure our team members succeed in a fun, family focused environment. If you are a team player interested in learning and growing, El Tigre/ Tex Best is the place for you to begin your career journey. The Customer Service Associate is responsible for providing outstanding service, maintaining a clean, customer friendly environment, stock and merchandise products, and operate the register. Duties and Responsibilities The essential job functions include, but are not limited to: Provide professional and friendly assistance to customers, vendors, and other Associates. Operate cash register to ring sales. Perform basic math functions to collect payments, make accurate change and maintain an accurate cash drawer. Follow all Company Policies and Established Procedures in the store's operation and comply with State and Federal laws on Alcohol, Tobacco, and Lottery sales. Card customers for all age-restricted products. Perform all regular cleaning activities to keep store clean and orderly, including bathrooms and fuel dispensers. Participate in stocking of items and marketing promotion efforts. Incentives/Benefits: Flexible Work Schedules Exceptional Training Competitive Pay Career Advancement and Development Opportunities 401K With a Competitive Company Match Requirements Qualifications The position requirements include, but are not limited to: Experience with professional cash handling procedures. Experience in a Convenience Store and/or food service environments. Basic computer knowledge. Possess a Texas Alcohol Beverage Commission card to sell alcohol. Competencies Comfortable in a fast-moving environment. Ability to follow instructions and procedures. Excellent customer service and interpersonal skills. High energy and strong work ethic. Education The position requires the following educational experience: High School Diploma or Equivalent. Work Environment Work is performed primarily inside a retail store and occasionally may work in an outdoor environment. Disclaimer La Lomita, Inc. has reviewed this to ensure that essential and other duties have been included. This is intended only to be a guideline for job expectations and is not intended to be an exhaustive list of all functions, responsibilities, abilities, and skills that may be required of this position. Additional functions and duties may be assigned by supervisors and management. This is not a contract for employment, and either the incumbent or La Lomita may terminate employment at any time, for any reason. La Lomita, Inc. reserves the right to change this job description and/or assign duties and tasks for the Associate to perform at any time, as La Lomita, Inc. deems appropriate.

Provide excellent customer service, receive customer, assist in initiating the repair process, direct all telephone calls accordingly, schedule and follow-up wiht all referrals, assist all department during the repair process, prepare files for closing and accept and secure payments.

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

Job Description TEXT "GOMILES" to ************ to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures-especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation. Our Teammates in this role typically earn $13.00/hour, which includes a base pay of $11.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities, and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.

TEXT "GOMILES" to ************ to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures-especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation. Our Teammates in this role typically earn $13.00/hour, which includes a base pay of $11.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities, and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.

Join us as a Retail Team Manager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company servicing the community. Retail Team Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient. Some Responsibilities: Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and training Requirements Must have a valid drivers license Ability to work at least 45 hours work week Reliable transportation Excellent problem-solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate and inspire a team to achieve maximum results Ensure audit compliance at all times as required by the carrier Must be at least 18 years of age 1-2 years of wireless sales management 3-4 years of wireless sales experience College Degree Preferred, High School Diploma, or GED Required

What is a Customer Account Manager (CAM)? At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses. The CAM must be committed to inspiring our team, helping our customers succeed, and growing the business and profitability with integrity. Key Duties and Responsibilities Work with District Leaders, General Managers and other key personnel to achieve all agreed upon goals for assigned accounts Implement new Commercial Sales programs, as well as support current programs Visit assigned accounts, making sales calls and developing approaches that best position products, services, or ideas; identify and meet the needs of commercial customers. Maintain database of account sales call activity, etc. Proactively communicate with Store Team on a regular basis to ensure that customer expectations concerning product availability, accuracy, and delivery timelines are realistic and being met Provide feedback and input to business partners regarding competitive information, merchandising suggestions, and other services to strengthen the market position of the company Partner in the development and retention of Commercial Parts Pros to support the Advance plan for internal growth and career opportunities Demonstrate an eagerness to be a team player and assist in other functions as assigned by Region and Area leaders and as needed, including, but not limited to: cleaning, organizing, stocking, operating POS equipment, truck loading/unloading, etc. Essential Job Skills Necessary for Success as a CAM Working knowledge of Advance products and services and the ability to market those products and services to meet customer need Working knowledge of the APAL system, including Inventory Management and processing of Commercial account paperwork Working knowledge of automotive systems and traditional automotive aftermarket Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management Strong presentation and verbal and written communications skills, including ability to write reports, business correspondence and procedural manuals Use Microsoft software effectively (Word, Excel required - PowerPoint preferred) Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent Ability to review and analyze business reports, such as profit and loss statement (P&L) Think strategically, analyze issues and options, and effectively manage and facilitate change Ability to work an assortment of days, evenings, and weekends as needed Ability to travel overnight occasionally Prior Experiences that Set a CAM up for Success Proven sales track record with 3-5 years related selling experience. Education High School diploma or general education degree (GED) Associate's degree or equivalent from a two-year college or technical school preferred Certificates, Licenses, Registrations Must have a valid driver's license and be fleet safety certified. ASE certification preferred, but not required Physical Demands The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The Team Member must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate. Position is eligible for sales commission based on individual or store performance. California Residents click below for Privacy Notice: ***************************************************

Job Description At Alpine Legacy Group, we believe in people - their stories, their goals, and their potential. We help protect families, nurture leaders, and build meaningful careers grounded in integrity, growth, and purpose. Every day, we show up with heart, lead with passion, and celebrate the wins - big and small. We're growing fast and looking for motivated, service-minded individuals who want more out of life - more freedom, more impact, and more personal fulfillment. The Role As a Client Consultant, you'll learn, grow, and earn - all at once. Our training blends mentorship, real-world experience, and personalized support from leaders who genuinely care about your success. You'll gain the confidence, skills, and tools to build a lasting career while making a difference in your community. You'll manage your own local territory, build relationships with business owners and their teams, and help families secure protection all through our premium supplemental insurance products. What You'll Do Build relationships with local professionals through meaningful conversations and community connections. Guide clients through decisions that protect their families and futures. Use our CRM system to stay organized, track your progress, and manage your growing client base. Collaborate closely with your team - we believe in lifting each other up. Set goals, reach them, and keep growing toward your next milestone. What It Takes A people person who thrives on connection and purpose. Positive, coachable, and eager to grow personally and professionally. Self-motivated with strong follow-through and time management. Background in leadership, athletics, or community involvement is a plus - we love team players with heart. Requirements Clean background check, valid driver's license, and reliable transportation. Active Health & Life License (or willingness to obtain - we'll guide and reimburse you). Bachelor's degree or equivalent experience and a strong desire to learn. Compensation & Perks Weekly draw + unlimited commissions - your effort equals your earnings. Monthly bonuses, quarterly stock shares, and long-term renewal income. All-expense-paid incentive trips to amazing destinations. Health, dental, and vision benefits after 60 days. Performance-based promotions - your results speak for themselves. A supportive, empowering culture built on growth, gratitude, and teamwork. Join a team that believes in you. Start your journey. Build your legacy. *****************

Remote Customer Support Representative - $19/hr Starting, No Degree Necessary Are you a champion of customer service with a knack for problem-solving? We are looking for enthusiastic individuals to join our team as Remote Customer Support Representatives. In this role, you'll provide first-class service and support to our customers, ensuring a positive experience from your home office. Responsibilities: Efficiently handle customer inquiries, providing empathetic and accurate solutions. Resolve customer issues with a focus on quick and effective service. Communicate clearly and professionally, both verbally and in writing. Maintain a positive attitude and contribute to team efforts to ensure excellent customer service. Qualifications: A strong passion for customer service and helping others. Excellent communication skills, with the ability to interact effectively with diverse customers. Ability to work independently, manage time effectively, and prioritize tasks. Comfortable with using technology and learning new software quickly. What We Offer: The opportunity to work remotely, giving you the freedom to create your ideal workspace. Flexible hours that allow you to work around your personal commitments. A competitive wage starting at $19 per hour, with potential for growth. Professional development opportunities in a nurturing environment focused on team support and career growth. Apply Now and Join Our Team! Additional Information: No prior experience or degree required. A quiet, professional workspace and reliable internet connection are necessary. All candidates will undergo a background check. We pride ourselves on being an equal opportunity employer, committed to diversity and inclusion in the workplace. We do not discriminate on any basis including race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR

Full-time Description As a customer service associate you will be responsible for assisting customers with their inquiries, feedback, requests and in playing a crucial role in building and maintaining positive customer relationships. The essential job duties and responsibilities include the following: Must have exceptional customer service skills, including effective communication, problem-solving, and empathy Provide accurate and helpful information to customers who have questions about products, services, or policies Address customer concerns by conducting thorough investigations, identifying underlying causes, and offering prompt and satisfactory resolutions Responsible for processing customer contracts, handling transactions, and handling credit applications Providing product or service recommendations based on customer's needs and preferences Updating customer information such as customer records and contact information in company's database Handling customer inquiries via phone, email, and in person Must have strong written and verbal communication skills Must maintain a positive and professional demeanor when interacting with customers, even in difficult situations May be asked to perform other duties as assigned, depending on the needs of the company Must be able to read, write, and speak English fluently Fluency in Spanish is highly preferred Perform other duties as assigned by management Requirements Qualifications: High school diploma or equivalent Strong communication and interpersonal skills Customer-focused attitude and ability to empathize Basic computer proficiency Problem-solving and conflict resolution abilities Adaptability and willingness to learn Patience and resilience in handling challenging situations Ability to work in a team and follow guidelines Attention to detail for accurate order processing Must be able to read, write, and speak English fluently Fluency in Spanish is highly preferred Work conditions: High school diploma or equivalent Strong communication and interpersonal skills Customer-focused attitude and ability to empathize Basic computer proficiency Problem-solving and conflict resolution abilities Adaptability and willingness to learn Patience and resilience in handling challenging situations Ability to work in a team and follow guidelines Attention to detail for accurate order processing Previous customer service experience is a plus Physical demands: Stand, sit, and walk for extended periods Lift and carry 25-40 pounds Bend, kneel, and reach to organize and retrieve items Frequent use of hands for handling inventory and processing transactions Interact with customers and team members regularly Work hours: Customer service associates may work various shifts, including evenings, weekends, and holidays We are an equal opportunity employer and welcome applications from all qualified candidates.

At SpinXpress, we believe in creating a vibrant and supportive work environment where every team member is valued. As a Customer Service Facility Attendant, you'll be integral to our mission of delivering an excellent customer service experience. You'll help ensure our facilities are clean, bright, and safe, living up to our promise of a better laundry experience. We're looking for motivated and dependable individuals who thrive in a team setting and have a keen eye for detail. You'll start your journey as a SpinNerd, with opportunities to advance into roles like SpinAmbassador. Enjoy flexible part-time hours, a paid training program, and competitive pay with additional commissions and bonuses. We're committed to your growth, offering mentorship and leadership opportunities. Join us in redefining what laundry can be-if you're ready to make an impact and grow your career, we want to hear from you. Apply today and be part of a team that's fresh, forward-thinking, and fun! Customer Service / Team Work / Community Satisfaction / Career Growth Create a fun and welcoming job environment by maintaining a clean, neat, and organized facility Be a part of changing the way people think about laundry Build strong customer relationships within our communities by providing an excellent customer service experience Greet, Help, and Thank our customers Respond with urgency to customer inquiries, product and service questions, along with any customer issues Maintain a great visual presentation of our merchandise Educate and share our services, products, and promotions - sharing value for our customers Follow our company policies and procedures Comply with our uniform dress code Prioritize both customer and associate safety Report in a timely manner all equipment, machines, and building maintenance opportunities Opportunity to get involved with nonprofit organizations and schools' football teams as we invest in our communities Be an integral part of our organization and help drive our growth: There'll be lots of opportunities to bring your ideas to the table. Seriously - we want you to take charge and be creative to help us get the results we're looking for at our facilities Availability / Team Player / Outgoing Enthusiasm, high energy, initiative, and professionalism Basic computer knowledge Ability to communicate effectively Ability to get to work on time and when scheduled Ability to multitask

Full-time Description The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. Greet customers in a timely, friendly and communicate to determine the nature of the mechanical problem. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus. If additional work is needed, explain the details to the customers, including the additional cost and time consideration. Follow up progress of each repair order during the day. Contact customers by telephone regarding changes in the estimate or time promised. Record changes on repair order in approved fashion. Handle telephone inquiries regarding work in process & appointments and return phone calls promptly. Deliver vehicles to customers and answer any questions. QUALIFICATIONS General knowledge of mechanical operations. Sales experience preferred. Excellent oral and written communication skills.

Description:Resident Services ManagerJOB DESCRIPTIONClassification: Non-ExemptDepartment: Resident ServicesReports To: Regional Services ManagerRevised: 05/29/2025 About Prospera Prospera has been empowering families since 1993 by providing safe, high-quality, affordable housing with support services to those in need. As a mission-driven, values-based nonprofit, Prospera is committed to fostering family stability and a strong sense of community by addressing individual needs. At the heart of our work are our core values: integrity, accountability, excellence, commitment, dignity, fairness, and respect. These core values are our guiding principles and shape everything we do, from how we serve our residents to how we support one another as a team. At Prospera, every team member plays a vital role in advancing our mission. We welcome passionate individuals who are ready to make a meaningful difference in the lives of others. We value our employees by offering a competitive benefit package, including: Hybrid work schedules available (for certain positions) PAID Medical Dental/Vision Life Insurance Eligible for 10 paid holidays + 4 restricted floating holidays Short & long-term disability 401(k) Match EAP - Employee Assistance Program On-site gym (at Home Office in San Antonio) Performance-based incentives Training, certification, & growth opportunities $500 Employee Referral Program Position Summary The Resident Services Manager is a non-supervisory position that provides case management and outreach, conducts assessments of individuals and households, and makes referrals that address family and/or individual needs. The Resident Services Manager is committed to providing resources, programming, and referrals directly impacting the Social Determinants of Health (SDOH). Essential Job Duties/Responsibilities Establish and maintain relationships with the residents of assigned property(s to be a resource for the property. Coordinate and promote activities that create a sense of community between the residents and the property. Facilitate intake and assessment for new residents. Meet with residents to identify barriers to self-sufficiency and assess physical, social, and economic conditions. Encourage participation in or coordinate referrals to programs focused on SDOH needs. Develop and maintain a comprehensive network of education, training, financial and economic development, health/wellness, and other community resources as determined by program requirements and resident needs. Conduct Family Needs Assessment surveys per organizational requirements and coordinate referral services to residents needing help. Provide intensive informal case management as needed, focusing on case coordination and care planning with Managed Care Organizations (MCO). Electronically document all activities, outreach, contacts, and outcomes in the applicable data management system, as required. Develop and foster relationships with community service organizations and programs. Work with the Property Management team to identify residents who need assistance; directly assist in completing Rent and/or Utility Assistance applications. Advocate for residents and act as a liaison for residents when needed. Encourage residents' self-advocacy and empowerment in meeting their social, psychological, physical, economic, and other self-sufficiency/SDOH needs. Adhere to mandated reporting requirements when abuse, neglect, or exploitation is observed or suspected. Facilitate and/or coordinate Adult Education programs, Youth Education programs, Health and Wellness initiatives, Community Engagement activities, and Economic Stability programs in on-site community learning centers per regulatory and/or contractual requirements. Assess and provide input to Property and Services Management Teams for property-specific budgetary needs and adhere to the annual property service budget. Assist in creating the Bi-Annual Board of Directors reports. Participate in team development and mandated company-wide events. Participate in property-specific collaboration meetings, including move-ins, move-outs, property observations, upcoming events and details, team appreciation, evictions, inspections (dates and game plan), and residents' concerns (as scheduled). Assist residents in developing and maintaining a resident council or similar organization, if applicable. Support Communications and Fund Development by sharing resident success stories. Manage administrative requirements of the position, including but not limited to: a) Resident electronic files b) Data and reporting for measurement of service outcomes c) Other Administrative reports (i.e., board reports, financial reports) d) Quality Assurance Standards (i.e., Scorecard) e) NMDOH Programming Guide activities f) Program promotions (flyers, texting, social media, etc.) g) Community partnership agreements h) Memorandums of Understanding i) HUD, TDHCA, LURA, and Quality Assurance Binders MCOs and other similar partner relationships significantly influence the success and outcomes of Resident Services. Resident Services Managers will work to collaborate, perform, and protect this work for Prospera so we can maintain and grow this area of influence. These projects center around SDOH, a concept and tool in which service managers should be proficient and consistently improve portfolio-wide. Punctuality, timeliness, and adherence to the specified work schedule and office hours are required. Additionally, services managers are expected to perform and complete their duties actively on a daily, weekly, and monthly basis or as otherwise directed by the regional services manager. Knowledge/Skills/Abilities - General Performance Knowledge of service programs and educational methods. Ability to plan and manage programs, events, and outings. Ability to work independently and concurrently to perform multiple compliance projects. Knowledge of computer software applications. Ability to communicate effectively, both verbally and in writing. Ability to execute a service plan. Ability to establish effective working relationships with co-workers, board members, supervisors, consultants, and the general public. Ability to produce work that consistently meets the quality requirements of accuracy, thoroughness, and effectiveness. Ability to identify problems, organizational needs, and opportunities for change. Participate in the change proactively. Respond positively to supervisory direction and feedback. Strong interpersonal and leadership skills. Ability to handle multiple tasks simultaneously with a strong attention to detail. Computing skills, including common office programs, file systems/databases, and software. Be team-oriented and can work independently. Maintain professional appearance and demeanor. Problem-solving and decision-making skills. Supervisory Responsibilities No supervisor responsibilities and no direct reports for this position. Requirements: Education & Experience Required A bachelor's degree in human services or a qualified social worker field is required.· A minimum of two (2) years of experience in the Human Services field is preferred. Community Health Worker certification required or obtained within one year of employment. Professional Service Coordinator Certification preferred.· Valid Class “C” Texas Driver's License required. Communication Required Fosters a positive work environment embracing the Mission and Core Values of Prospera ( Integrity, Accountability, Excellence, Commitment, Dignity, Fairness, and Respect ). Physical and Mental Requirements Able to sit and work at a computer for extended periods.· Able to stand and walk for extended periods, either indoors or outdoors. Able to ambulate up and down stairs, walk large properties, and have physical capabilities to participate in physical activities and events such as wellness walks, summer youth camp, departmental volunteer re-building initiatives, and Food Bank distributions. Able to stoop, kneel, bend at the waist, reach daily, and lift to 50 pounds occasionally. Able to perform general office administrative activities: copying, filing, using the telephone and its functions, emailing, scanning, faxing, organizing, electronic scheduling, data entry, etc. The mental work demands include regular attendance, working well with others, verbal contact with others, noise, and occasional travel by conventional means, including motor vehicle and the like, within PROSPERA's regions and other locations as required. EEO STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Responsible for daily operations and quality and quantity of work performed throughout the Histology Lab. Completes established competencies for the position within designated introductory period. Performs other related duties as assigned. Due to the nature of Laboratory Services, it may become necessary to require employees to work extended hours or other variations of the usual shift to ensure adequate care of patients and maintain service to the community. Qualifications: MINIMUM EDUCATION: Bachelor's Degree in a chemical, physical or biological science from an approved college or university and be a graduate of an accredited school of medical technology or equivalent. PREFERRED EDUCATION: Graduate from a school of Histotechnology accredited by CAHEA/NAACLS or equivalent. MINIMUM EXPERIENCE: 4 years experience in a histology laboratory or a clinical laboratory performing high complexity testing. PREFERRED EXPERIENCE: 2 years experience in a managerial role with fiscal, regulatory and quality improvement responsibilities and 3 years managerial experience. REQUIRED CERTIFICATIONS/LICENSURE: Histologic Technician (HT) or Histo Technologist (HTL) from American Society of Clinical Pathologist (ASCP) or equivalent 2+ to 5 years experience Additional Information All your information will be kept confidential according to EEO guidelines.

JOB TITLE Lead Supervisor PROGRAM Refugio Unaccompanied Children Shelter REPORTS TO Program Director SALARY $62,362 LOCATION San Benito, TX JOB TYPE Full-Time WORK SCHEDULE Six Days per Week, 40 hours per Week, 12 Months per Year General Description The Lead Supervisor is responsible for the oversight and operational performance of all Youth Care Workers, Lead Youth Care Workers, and Shift Supervisor Youth Care Workers of an on-site children's residential facility. Functions as the liaison with other leads and any other on-site vendors. This position is responsible for ensuring all areas of the assigned team are functioning as required. They ensure contractual requirements and client expectations are met at the on-site residential facility. About You The ideal candidate for our program is a self-motivated and dedicated person who is excited and passionate about helping children, staff, and external stakeholders. You are also a personable, energetic, and empathetic person who can manage multiple projects in a prioritized manner to meet internal Urban Strategies goals. You have the following Competencies: Ability to provide guidance and support to staff. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Attention to detail and ability tomaintainaccuraterecords. Adapt to unexpected circumstances, think critically and is resourceful. Ability to work well under pressure and manage multiple tasks simultaneously. Adapt to frequent changes and bringnew ideasand innovations to the workplace. Foster a harmonious work environment and find mutually beneficial resolutions that promote teamwork. Minimum Qualifications High School Diploma or equivalent. 3 years of relevant experience orprevious ORR Shelter experience. Mustdemonstrateexperiencetraining and leading others and adapting to diverse situations. Minimum age of 21 years or older. Must have the ability to resolve unforeseen problems with little or no direction frommanager. Excellent presentation skills as well as oral and written communication skillsrequired. Proficiencywithcomputer, common office equipment, and MS Office productsrequired. Bilingual in Spanish & English (Read, Write, Speak). Clean criminal background check. Clean child abuse and neglect or child protective services check (CAN). Must be able to multi-task, be detail-oriented, be organized, and have excellent oral and written communication skills. Meet the requirements of the contract for all immunizations (Emergency Task Order or Cooperative Agreement). Able to evacuate at short notice toaccompanyresidentspossibly toa different city for several days at a time. Ability to remain calm and composed under stress. Must be able to perform emergency behavioral intervention (EBI) for children in care (as applicable per contract and/or cooperativeagreements). PHYSICAL REQUIREMENTS: Ability to ascend/descend stairs Ability tolift upto 15 lbs. Able to withstand changing environmental conditions with weather (rain, lightning, extremeheatand winds). Able to withstand and manipulate through construction areas, sports fields, etc. Ability tostand;particularly for sustained periods of time. Use of manual dexterity, tactile, visual, and audio acuity. Must be able to supervise clients indoors and outdoors throughout the entire duration of their shift period, which lasts8 hours or more on a typical shift. Must be able to stand, bend, or stoop for the entire duration of the shift, as necessary. Must be prepared and physically able to respond withappropriate protocolin a variety of dynamic supervision situations with clients of 0-17 yearsinage. In a sudden or emergency event, staffmust at all timesbe physically able to run, jump, lunge, twist, push, pull, apply approved restraint techniques and otherwise manage or coerce the full weight of an infant or adolescent. Ability to pass a medical examination todetermineone's fitness to satisfactorily and safely care for youth if accommodations arerequired. Able to communicate verbally and listen for constant surveillance of staff activities. Preferred Qualifications Bachelor's degree with 1-2 years of supervisory experience. A minimum of 2 years' experience inchild careor residential care for adolescents. 1-year Operations experience. What You'll Be Doing Ensures the supervision of assigned on-site Youth Care Worker staff. Provides documentation of supervision bymaintaininga supervisory log for all staffsupervised. Completes all required documentation that pertains to this position ina timelyfashion that may include daily reports. Ensures thatappropriate sheltercare and line-of-sight supervision of unaccompanied minors by assigned staff is handled appropriately and organized. Supports the Site Lead through formal or informal supervision and provides staff with ongoing feedback. Communicatesfrequentlywith other shelter site departments and support staffregardingpertinent information about residents. Assistsduring the transition and movement of children from one activity to the next and one physical location to another Participates in ongoing meetings, conferences, and training programs asrequired. Helps coordinate onsite community meetings, understand group dynamics, and promotes andmaintaina positive peer group culture. Provides coverage for assigned staff when needed. Provides security monitoring Ability tooperatesurveillance camera systems. Responsible for adhering to all US, contract, and other state regulations. Assistin the performance of custodial duties as needed. Performs other duties of a similar nature or level. Assistwith transporting lunches as needed. Performs duties in a safe manner. Follows the corporate safety policy. Participates in and supports safety meetings, training, and goals. Ensures safe operating conditions within the area of responsibility. Maintains a clean and orderly work area. About Urban Strategies Urban Strategies exists to equip, resource and connect faith- and community-based organizations so that all children and families can reach their full potential. Headquartered in Washington, D.C., our team serves in the U.S. mainland, Puerto Rico, and Central America. COMPANY CULTURE Our work is driven by our three core values: Authentic Relationshipsare foundational to our work and move beyond a transactional nature to truly know people. They serve as opportunities for mutual development and growth and are based on the belief that all people have inherent dignity and worth. Servant Leadershipis rooted in an other-centric mindset that informs the way one leads andbuilds upindividuals, families, and communities. Intentional Compassiondescribes a deliberate commitment to understand, formulate strategic responses, and activate others to reach their full potential. BENEFITS Remote work for eligible positions. Medical and Dental is paid 95% by company and 5% by employee (individual or family). Vision is covered 100% (individual or family). 401K matched contributions up to 4%. Employee Assistance Program. Vacation time is generous but varies depending on program and position. 9 Sick Days and 11 Holidays. Every teammate gets long and short-term disability free. Positions that requirelaptops,the company provides one. Positions that requirecellphone,companyissuesone. PERKS Meaningful employee engagement programs. Education discounts (BA-PhD) with a variety of education partners. OTHER Employment is conditional pending satisfactory results of all required tests and background checks. Urban Strategies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, national origin, age, sexual orientation, disability, or other legally protected classifications under applicable federal, state and local legal protections. To apply: Please visit ****************************** Contact us with any questions at Recruiting at symbol urbanstrategies.us Equal Opportunity Employer

PRIMARY PURPOSE: To provide appropriate learning activities and experiences that equips students with knowledge, skills and abilities necessary to be active and successful learners both in high school and college. The Transition/Business Teacher will provide instructional support that fulfills College Transition/Business Information Management (BIM) course in the 9th grade. To provide team leadership by arranging and facilitating meetings, and collecting data pertaining to students such as attendance, grades and discipline. QUALIFICATIONS: Education/Certification: Bachelor's degree, required Valid Texas teaching certificate or permit with required endorsements for subject/level assigned, required Valid Texas teaching certificate in Business and Finance or Business Education, preferred Special Knowledge/Skills: Deep understanding of scientifically based reading research and evidence-based practices for teaching Assessing student progress toward achievement of benchmarks Knowledge of research based instructional strategies General knowledge of curriculum and instruction Knowledge of Literacy State Standards and State Assessment Provide resources and training to campus staff on inquiry based learning Gather and assist in analyzing data Create an atmosphere of trust and collaboration among staff to promote professional growth and accelerate the achievement for struggling students Interpersonal Communication needed to collaborate with team members Working Days: 187 MAJOR TEACHING RESPONSIBILITIES AND DUTIES/ESSENTIAL FUNCTIONS: Keep informed about current legislation, educational developments, literature and research in the field of education/assigned subject by participating in state and national professional organizations; attend appropriate conferences and staff development sessions; maintain professional growth in the core knowledge are of competency. Develop instructional plans for curriculum program assigned and provide written evidence of program implementation. Work cooperatively with special education, RTI, LPAC, or/and 504 committee(s) to modify curricula as needed for students with special needs according to guidelines established by Individual Educational Plans or 504-accomodation plans. Present the knowledge and skills of the subject matter according to guidelines established by the Texas Education Agency, Board policies and administrative regulations. Plan, prepare and execute lessons, instructional strategies, activities, materials and equipment that reflect accommodation for individual needs of students. Cooperate with other members of the staff in planning and implementing instructional goals, objectives and methods to address the needs of special populations. Plan, supervise and evaluate purposeful assignments for guest speakers and/or volunteers. Utilize technology in planning, organizing and implementing the teacher/learning process and other classroom managerial functions. Assist students in analyzing and understanding the learning process so that they may become life-long learners. Monitor and assess student achievement through informal and formal testing procedures. Assume responsibility for extracurricular activities as assigned and cooperate with the sponsorship for activities approved by the school. Demonstrate behavior that is professional, ethical and responsible and be a positive role model for students. Create a classroom environment conducive to learning and appropriate to the physical, social and emotional development of students and take all necessary and reasonable precautions to protect students, equipment, materials and facilities. Manage student behavior in the classroom adhering to the District Discipline Management Plan in accordance with Board policies, administrative regulations and Individual Education Plans. Assist in the selection of textbooks, supplies, equipment, instructional materials and technology resources. Establish open lines of communication and maintain a professional relationship with students, parents, colleagues and community members. Demonstrate interest and initiative in personal and professional improvement and participate in the campus and District staff development program. Keep informed of and complies with federal, state, District and campus regulations and policies for classroom teachers; compile maintain and file all reports, records and other documents as required. Perform other duties as assigned by immediate supervisor (primary evaluator). TEAM LEADER AND DUTIES/ESSENTIAL FUNCTIONS: Collaborate with team members to coordinate events for team such as speakers and grade level activities such as tutoring. Monitor student progress. Facilitate collection of data and team analysis of data such attendance, discipline and academics. Meet with team members during common planning time to discuss management, common instructional and learner issues. Promotes collaboration and team building. Facilitate good interpersonal relationships among team members. Coordinate the team approach to management of student behavior. Coordinate parent conferences and other parent conferences for the team. Process necessary documentation forms for the team. Maintain a grade level calendar of events, projects and deadlines. Keep principals informed of team issues and concerns. Follow McAllen ISD customer service standards. Duties as assigned. SUPERVISORY RESPONSIBILITIES: None EQUIPMENT USED: Computer, copier, multimedia equipment and other classroom/office machines. WORKING CONDITIONS: Mental Demands: Assist in restraining students in crisis situations; frequent prolonged, irregular hours and occasional evening meetings, occasional lifting or moving up to 45 pounds and over, monitor students for a prolonged period of time; monitor multi-tasks/projects; meet deadlines, develop effective relationship with students and parents. Ability to communicate effectively (verbal and written) Maintain emotional control under stress Physical Demands/Environmental Factors: Assist in restraining students in crisis situations; frequent prolonged, irregular hours and occasional evening meetings; occasional lifting or moving up to 45 pounds and over; monitor students for a prolonged period of time; monitor multi-tasks/projects; meet deadlines, develop effective relationship with students, and parents.