Customer service supervisor jobs in Arkansas City, KS

Department: [[cust_personnelSubarea]] Pay: $23.69 per hour Work Schedule: 40 hours per week. Mon-Fri 8:00am-5:00pm Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities. For more detailed information, please visit our benefits page at SCBenefits. This is a highly visible position requiring advanced communication and planning skills. The Engagement Care Specialist is focused on improving the whole health of persons with severe persistent mental illness (SPMI), severe emotional disturbance (SED), co-occurring disorders (COD), or with a mental health or substance abuse need. This position focuses on engagement with patients to collaborate with primary care providers, hospitals, specialty providers, mental health providers, and community resources in a team-based approach to care that is intended to optimize the overall health of those served. Engagement Care Specialists work to increase utilization of preventive care, reduce emergency room utilization and hospital readmissions, and positively impact social determinants of health which could result in reducing health care costs. The employee in this position must be able to complete complex tasks by applying standard office policies, authorized instructions, and past precedents to achieve a desired outcome. Patient engagement and education * Provide outreach to individuals who have a severe mental illness, serious emotional disturbance, those with a mental health or substance abuse need * Serve as a linchpin for the CCBHC program to include access, referral, follow through, and follow up for services * Engage patients and families to better understand mental and physical health conditions * Provide whole person health screening and assessments * Utilize motivational interviewing techniques to facilitate change * Utilize positive reinforcement and encouragement to promote patient engagement * Provide transportation to support client attendance in medical appointments and other therapeutic goal-related activities Care Collaboration * Be a system navigator and point of contact * Serve as an extension to service providers through activities geared towards collaboration of care * Identify and foster strong working relationships with other community providers * Address barriers for success * Assist patients in understanding relevant details from medical appointments * Facilitate care transitions to behavioral health services * Make collateral contact with doctors, family members, designated team members, etc. * Collaboration and follow through on access to preventive and health promotion services Complete documentation and track progress * Complete documentation in an accurate and timely manner and in compliance with agency, CCBHC, state, and federal requirements for coding and content * Collect and enter patient vitals * Ensure confidential communication of patient health information * Monitor and follow up to ensure that needed care is not only offered but accessed * Monitor adherence to treatment plans and evaluate effectiveness * Enter data accurately in electronic health record and program spreadsheets * Understand and work toward achieving CCBHC program outcomes Minimum Qualifications: Bachelor's degree in a behavioral or physical health care field, or an equivalent combination of education and experience in behavioral or physical health care, with one year of experience substituting for one year of education. Per Sedgwick County policy, this is a driving level position that requires a valid US driver's license without restrictions and current proof of automobile insurance. Must have access to personal passenger vehicle to complete the driving duties of the position. Meet the specifications as outlined in the CMHC/CCBHC licensing standards and pass KBI, DCF child abuse check, DCF adult abuse registry, KDADS Nurse Aide and Criminal Record check, National Sex Offender Registry check, and motor vehicle screens. Applicants have rights under Federal Employment Laws. Please find more information under the following link. Apply for a Job | Sedgwick County, Kansas

Department: Technical Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. : Job Summary As a Supervisor of Airframe Field Services within our Technical Operations Department, you'll serve as Southwest Airlines' trusted representative at the forefront of aircraft production and delivery. Partnering directly with Boeing and Spirit Aerosystems, you'll ensure every aircraft meets the highest standards of safety, quality, and compliance before joining our fleet. Beyond production oversight, you'll provide technical guidance for outsourced airframe maintenance, approve critical repairs, and manage schedules to keep operations running smoothly. Your Leadership ensures that every aircraft we operate is built and maintained to perfection, strengthening the reliability of our fleet and supporting the exceptional travel experience our Customers expect. Additional details: * The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face. Due to the nature of this role, you would be required to work from our Wichita, Kansas facility during business hours. * U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities * Oversees and supervises Southwest Airlines CAMP (Continuous Airworthiness Maintenance Program) at the AEMP (Airframe Essential Maintenance Provider) * Assist the Manager, Airframe Field Services with oversight of Southwest Airlines CFR 121 program at one of our AEMP locations * Provide oversight of the AEMP CFR 145 processes and controls * Support daily maintenance operations at the AEMP location to include labor, material and engineering technical assistance * Reviews assigned work packages with the AEMP Project Manager, Supervisor and Lead Mechanics and makes the necessary requests for changes recommended * Provides daily surveillance of assigned AEMP personnel by use of DAS and IPA inputs * Monitors the progress of each assigned aircraft and takes the necessary action to meet or exceed the RTS dates * Coordinates aircraft maintenance requirements with all pertinent SWA company departments, specifically thru Mx Control, SWA Planning, SWA Engineering, and/or SWA Materials to advise the current status of each aircraft * Monitors and supervises productivity and labor requirements on T&M categorized items ensuring adequate labor coverage for all shifts * Reviews all work packages for completeness prior to aircraft returning to service * Ensures all deferred maintenance items have the required materials and labor hours recorded * Reviews and supervisors AEMP documentation to ensure all items are properly annotated and RII items are not delinquent * Track all work being accomplished on assigned aircraft via data collection software. For Example: SBX, QuickBase, etc * As a member of management, acts as point of contact for Southwest Airlines at the AEMP location * May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities * Working knowledge of Boeing repair schemes and technical manuals * Ability to read and understand technical documents, instruments, and test equipment * Ability to maintain a high level of confidence and trust with all levels of leadership * Ability to demonstrate and maintain a high regard for confidential and sensitive information * Ability to think like an owner; demonstrates a high level of responsibility * Ability to apply logical approaches to solving complex problems and identifying solutions * Ability to self-start and work autonomously, with limited and disparate information * Ability to communicate in a flexible and effective manner (written, oral, interpersonal) * Proficient in Microsoft Office tools (Excel, PowerPoint, Word, Teams, etc.), Quickbase, and * Skilled in team-building and consensus-building * Ability to build strong interpersonal relationships and lead through influence * Ability to obtain and maintain CAT III Authorization, ETOPS Authorization and Airworthiness Release Authorization * Ability to hear and detect problem areas during inspections * Ability to lead others without direct positional authority Education * Required: High School Diploma or GED Experience * Fully functioning broad knowledge in: * Aircraft Maintenance Licensing/Certification * Required: A&P License * Must be able to attain a United States passport * Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements Physical Abilities * Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time * Ability to communicate and interact with others in the English language to meet the demands of the job * Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications * Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines * Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 * Must be at least 18 years of age * Must be able to comply with Company attendance standards as described in established guidelines * Must be able to work a flexible schedule including some overnights, weekends and holidays as demanded by operational needs * Must be able to travel as needed, international travel may be required Pay & Benefits: Competitive market salary from $134,750 per year to $149,700 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company. Benefits you'll love: * Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) * Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings * Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit* * Competitive health insurance for you and your eligible dependents * Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. * Explore more benefits you'll love: ***************************************** * Pay amount doesn't guarantee employment for any particular period. 401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position. * Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply. Job Posting End Date 01/09/2026

Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role: 1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Wichita, KS. This is an in-office position. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... Salary plus Bonus Paid Time Off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (required) Life and Health license (required) Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands\. We are passionate advocates of aviation, empowering people with the freedom of flight\. As you join our legacy as a global leader in private aviation, you'll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career\. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members - now and in the future, beginning day one\. Your success is our success\. Description JOB SUMMARY: The Customer Service Manager \(CSM\) serves as main point of contact with the Customer, as well as a main point of contact for less tenured Custromer Service Managers \(CSMs\)\. Works with the Service Center Team to maintain and develop a positive relationship with current and future Customers\. Responds to Customer inquiries and is responsible for assuring Customer satisfaction by coordinating with the Technical Service Managers \(TECHNICAL SERVICE MANAGER\)\. JOB RESPONSIBILITIES: + Coordinate and communicate all aircraft issues with the customer\. + Meets customer upon arrival, reviews work scope with Customer and add squawks as required during arrival debrief\. * Familiar with warranty programs\. * Discuss applicable service bulletins, quotes, and flat rates as required by the Customer\. * Adjust schedule as needed * Discuss credit terms and collect prepay or deposits, if applicable\. + Define communications and discrepancy approval process with the Customer throughout visit\. * Confirm Customer's schedule and verifies Customer information in database\. * Provide schedule estimate update to the Customer\. * Communicates initial service order and work scope to Lead and Technical Service Manager after Customer debrief\. * Obtain Customer approval for any additional work to be performed on the aircraft and communicates changes to Technical Service Manager * Reports exceptions in work progress affecting schedule commitments and cost of maintenance to the Technical Service Manager + Actively seeks upselling opportunities in the areas of maintenance, parts, warranty and other associated programs that provide value to the customer\. + Markets Service Center capabilities to new and existing customers\. Fosters a positive relationship between the customer and the Textron Aviation service network + In conjunction with Finance, reviews program coverage and pricing\. Build, review and approve or change preliminary invoice + Responsible for communicating safety expectations of the Service Center\. + Conduct departure debrief with customer: Review terms, discuss completed work, and address any deferred discrepancies\. + Provide an invoice and collect payment, as applicable\. + Post\-delivery follow\-up with Customer: + Assures that open issues involving parts, return maintenance, or billing issues are resolved\. + Addresses Maintenance Visit Performance Evaluation issues with the Service Team Leader + Provide guidance and mentorship to peers as needed, including but not limited to: * Ensuring CSMs who trasition to the service center receive adequate training on the systems that interface with the customer * Oversee customer disputes and ensure that we are addressing in a reasonable timeframe\. * Ensure all CSMs are aware of changes in the iMRO System, process changes, or new initiatives being championed by leadership\. + Provide General Manager with financial updates to include * Generation and accuracy of the Bill Stat * Analysis and feedback on previous workorders for financal impact\. Qualifications EDUCATION/ EXPERIENCE: One or more of the below education and experience combinations is required: + 4 years of relative aircraft maintenance experience\. A&P license or 2 year technical degree\. + 6 years of relative aircraft maintenance experience + 2 years of relative aircraft maintenance experience\. Bachelor's degree in Aviation or related field Preferred: + Prior Textron Aviation or related industry Customer Service, Aircraft Maintenance or Service Center experience + A&P / Repairman / EASA License QUALIFICATIONS: + Interpersonal savvy, ability to build and maintain strong customer relationships + Ability to anticipate and address customer needs + Excellent written and verbal communication + Possesses good organization and time management skills + Attention to detail, goal oriented + Ability to prioritize and manage time sensitive responsibilities + Highly motivated + Ability to work in team environment + Maintenance experience preferred + Conflict resolution _The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job\. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified\._ Kansas Tax Credit: Join Textron Aviation's Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years\. Visit ************************************************* for more information on the tax credit\. EEO Statement Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex \(including pregnancy and sexual orientation\), genetic information or any other characteristic protected by law\. Recruiting Company: Textron Aviation Primary Location: US-Kansas-Wichita Job Function: Flight Operations Schedule: Full-time Job Level: Manager without Direct Reports Job Type: Standard Shift: First Shift Job Posting: 11/19/2025, 1:28:37 PM Job Number: 336295

Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Responsibilities How will you make an impact? Responsibilities Coordinate the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. Ensure adequate operational coverage; responsible for scheduling and manpower utilization Maintain a safe, dependable and consistent operation Conduct Agent observations Schedule and administer local training including new hire training Investigates and resolves operational issues as well as customer service issues Will be provided company uniforms and must adhere to uniform policy Participates on operational conference calls, station audits and prepares various reports Maintains records such as time and attendance, personnel files and performance Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time Load, unload, sort, and appropriately transfer passenger baggage, cargo/freight, and company materials Some of these items can weigh up to 75 lbs. Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight Collaborate with the internal team to ensure a safe and on-time departure May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage For a more visual insight of what the Agent position entails, check out our "Behind the Scenes at Envoy" clip: Agent Video Qualifications Who are we looking for? Requirements In this role, Supervisors must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Airlines. Supervisors must be self-motivated and safety conscious. Supervisors must be comfortable organizing work groups and handling multiple priorities in a fast-paced environment. The ability to demonstrate qualities of leadership, initiative, and judgment are essential. Position Requirements Minimum Age: 18 High school diploma or GED equivalent Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity Must be able to perform all duties in various weather conditions and time constraints Ability to read, write, fluently speak and understand the English language Possess the legal right to work in the United States Position Preferences A minimum of one year of customer service experience Some locations may desire previous airline experience including working knowledge of an airline's ticketing system and/or ramp operations Additional Details Tattoos, body piercings and/or tongue rings may not be visible while in company issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible Candidates must fulfill a fingerprint based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport related requirements, if applicable In locations handling US mail, must be able to pass a US Postal Service background check This position may be subject to the Department of Transportation (DOT). Federal law requires Envoy to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment. #envoyoversight We can recommend jobs specifically for you! Click here to get started.

Recognize and alert the Customer Service Manager of unusual customer issues and trends in customer calls. Address and resolve front line questions from CSRs and be able to determine the necessity of involving the Customer Service Manager. Accurately relay information back to CSRs, through multiple modes of communication. Review, analyze and resolve KTA customer issues with other tolling agencies. Provide employee development where needed to ensure all staff is meeting the minimum performance requirements. Deliver corrective action and/or disciplinary measures when needed to CSRs. Monitor and provide constant feedback on career path development for CSRs. Provide employee development, through constructive feedback, coaching, training/developing, and applying mentorship techniques. Perform quality checks on daily work for CSRs and provide immediate coaching, refresher training, and feedback. Review productivity metrics to identify anomalies and trends, and proactively address relevant issues. Monitor phone activity in the system to ensure proper handling and adherence to policies and procedures. Ensure and work closely with other management staff to assure proper coverage for assigned tasks at all times. Stay available for questions or escalations from customers and CSR's. Provide all types of K-TAG customer service functions through the use of phone, e-mail, and mail requests to resolve questions, issues, complaints, payments, payment plans, account activation, IOP inquiries, billing errors, and K-TAG invalidation and activation procedures, etc. Resolve the twice-daily tag invalidation list, reinstating invalid K-TAGs and notifying the Credit Manager of collection payments. Assist in updating Customer Service Manual. Train employees as needed. Maintain a clean, inviting space to address any walk-in customers. Monitor and request supplies needed for the Retail/Fulfillment Centers. Operate postage mail machine and scales. Investigate and provide information for administrative hearings and review evidence relevant to tolls incurred. Follow VES and KTA business rules, policies and procedures. Perform additional duties as assigned as business needs require. Latitude and Impact of Position This position works independently and as part of a team, including providing input and problem solving with others to complete tasks. The position delegates to others, provides coaching and training, and is responsible for providing performance feedback. Negotiation and persuasion is used with internal/external customers and/or vendors. Decision making is typically done in accordance with established guidelines, and done in conjunction with the supervisor for more complex matters. Successful completion of job tasks impacts customer satisfaction and external company image. Work Environment The work environment described here is representative of the general work environment for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Limited access office environment in which multiple employees work in an open workspace setting. Must be able to focus on current customer with background noise and others talking in close proximity. Office temperatures are standard, and individuals may need to adjust for cold or heat per personal preference. Must work without access to personal communications equipment such as cell phone, camera, tablet or other. QUALIFICATION Required Knowledge, Skills and Abilities Good listening skills with the ability to process information quickly to make recommendations or propose solutions to a customer's needs or problems. Ability to effectively analyze results and lead, motivate, develop and coach CSRs Ability to develop and implement team strategies Ability to work under pressure, meet deadlines and be accountable for the performance of others Ability to consistently apply good judgment when answering employee and customer questions and complaints. Confidence in decision-making/problem-solving abilities. Ability to empathize with a customer's experience while providing clear resolution Strong attention to detail Clear written and verbal communication Ability to follow standard policies and procedures in in daily duties. Knowledge of Microsoft Window operating systems and associated computer programs and processes. Understanding of appropriate workflow for issues and conflict resolution. Professional and collaborative attitude. Must have appropriate voice quality (tone, volume) Ability to type 30 words per minute and use 10-key to the touch using computerized office equipment. Ability to retain information while performing transactions without writing them down, e.g., credit card numbers Must maintain privacy and the security of customer information and the KTA according to provided guidelines. Preferred Knowledge, Skills and Abilities Knowledge of video software Bilingual (Spanish) Required Education and Experience Must have at least 2 years of experience as a CSR or previous contact center supervisor experience. Certification, License, Registration Valid driver license with good driving record Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to sit (or stand) for long periods of time (continuous) Occasional bending, twisting or turning within work area Must be able to see up close to be able to visualize computer screen (continuous) Must be able to hear the customer, including assessing their tone/demeanor (continuous) Other Requirements Ability to meet or exceed Department/Team performance requirements. Deliver employee development documentation and training within required timeframe. Adhere to all Team Lead procedures. Due to the demands of this position, outstanding attendance is required. May work occasional overtime to accommodate call volumes. Must pass background and credit check Work schedules may be adjusted to meet customer service and call demands, including extended hours or Saturday work. Infrequent day or overnight travel to other locations along the turnpike

Customer Service Manager(Job Number: 336295) Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you'll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members - now and in the future, beginning day one. Your success is our success. Description JOB SUMMARY:The Customer Service Manager (CSM) serves as main point of contact with the Customer, as well as a main point of contact for less tenured Custromer Service Managers (CSMs). Works with the Service Center Team to maintain and develop a positive relationship with current and future Customers. Responds to Customer inquiries and is responsible for assuring Customer satisfaction by coordinating with the Technical Service Managers (TECHNICAL SERVICE MANAGER). JOB RESPONSIBILITIES:Coordinate and communicate all aircraft issues with the customer. Meets customer upon arrival, reviews work scope with Customer and add squawks as required during arrival debrief. Familiar with warranty programs. Discuss applicable service bulletins, quotes, and flat rates as required by the Customer. Adjust schedule as needed Discuss credit terms and collect prepay or deposits, if applicable. Define communications and discrepancy approval process with the Customer throughout visit. Confirm Customer's schedule and verifies Customer information in database. Provide schedule estimate update to the Customer. Communicates initial service order and work scope to Lead and Technical Service Manager after Customer debrief. Obtain Customer approval for any additional work to be performed on the aircraft and communicates changes to Technical Service ManagerReports exceptions in work progress affecting schedule commitments and cost of maintenance to the Technical Service ManagerActively seeks upselling opportunities in the areas of maintenance, parts, warranty and other associated programs that provide value to the customer. Markets Service Center capabilities to new and existing customers. Fosters a positive relationship between the customer and the Textron Aviation service network In conjunction with Finance, reviews program coverage and pricing. Build, review and approve or change preliminary invoice Responsible for communicating safety expectations of the Service Center. Conduct departure debrief with customer: Review terms, discuss completed work, and address any deferred discrepancies. Provide an invoice and collect payment, as applicable. Post-delivery follow-up with Customer:Assures that open issues involving parts, return maintenance, or billing issues are resolved. Addresses Maintenance Visit Performance Evaluation issues with the Service Team LeaderProvide guidance and mentorship to peers as needed, including but not limited to:Ensuring CSMs who trasition to the service center receive adequate training on the systems that interface with the customer Oversee customer disputes and ensure that we are addressing in a reasonable timeframe. Ensure all CSMs are aware of changes in the iMRO System, process changes, or new initiatives being championed by leadership. Provide General Manager with financial updates to include Generation and accuracy of the Bill StatAnalysis and feedback on previous workorders for financal impact. Qualifications EDUCATION/ EXPERIENCE:One or more of the below education and experience combinations is required:4 years of relative aircraft maintenance experience. A&P license or 2 year technical degree. 6 years of relative aircraft maintenance experience2 years of relative aircraft maintenance experience. Bachelor's degree in Aviation or related field Preferred:Prior Textron Aviation or related industry Customer Service, Aircraft Maintenance or Service Center experienceA&P / Repairman / EASA License QUALIFICATIONS:Interpersonal savvy, ability to build and maintain strong customer relationships Ability to anticipate and address customer needs Excellent written and verbal communication Possesses good organization and time management skills Attention to detail, goal oriented Ability to prioritize and manage time sensitive responsibilities Highly motivated Ability to work in team environment Maintenance experience preferred Conflict resolution The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Kansas Tax CreditJoin Textron Aviation's Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. Visit ************ aircapitaloftheworld. com/taxcredits for more information on the tax credit. EEO StatementTextron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law. Recruiting Company: Textron AviationPrimary Location: US-Kansas-WichitaSchedule: Full-time Job Level: Manager without Direct ReportsShift: First ShiftWorksite: OnsiteJob Posting: 11/19/2025, 8:28:37 PM

LOCATION Wichita, KS JOB TYPE Full-Time PAY TYPES Salary + Bonus BENEFITS & PERKS MANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement APPLICATION DETAILS No Resume Required, On-site Interview POSITION OVERVIEW At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive performance across our customer service and sales operations. This role is ideal for a dynamic leader who can inspire teams, deliver measurable results, and ensure exceptional service for our clients. The ideal candidate is experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional experience in customer service, technical support, or back-office operations preferred. This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive programs. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- _ POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: Lead and manage 5-10 call center supervisors overseeing inbound and outbound teams Coach and develop supervisors on customer service best practices and performance management Monitor and improve call center metrics, productivity, and service quality Foster a culture of accountability, continuous improvement, and excellence Oversee workforce management and set clear performance goals Develop strategies to enhance customer satisfaction across all service interactions Motivate teams to maximize sales opportunities and meet revenue targets Ensure accurate and timely payroll review and submission Track and analyze individual and team performance, addressing both strengths and areas for improvement Communicate process updates and key messages effectively to supervisors Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting Design and audit quality assurance strategies to ensure top-tier service delivery Manage hiring, coaching, and termination processes for call center staff Serve as a subject matter expert on client-specific operations Manage remote employees as needed Perform other duties as assigned CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Must be 18 years or older High school diploma or equivalent 2+ years of experience in call center operations management Strong data entry and computer skills Fluent in English (spoken and written) Wired high-speed internet connection (20Mbps+ download speed) Excellent organizational, written, and verbal communication skills Typing speed of 20+ words per minute Availability to work scheduled shifts, including during training Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) Ability to learn and navigate complex computer systems Reliable attendance and punctuality Strong conflict resolution, problem-solving, and negotiation skills Customer-focused mindset: empathetic, responsive, and patient Ability to multitask, self-manage, and stay focused in a fast-paced environment Strong interpersonal skills and team orientation CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

Shift Hours: Full Time - 7:00 PM - 7:30AM, Week 1 - Sunday, Thursday, Friday Week 2 - Tuesday, Wednesday, Saturday R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Customer Service Representative - Team Lead, you'll be the shift lead for our Customer Service team that help our patients check into the hospital. This position will oversee the day-to-day performance metrics for Patient Experience Specialists including assisting in the planning, organizing, directing, coordinating and controlling any and all activities and resources which directly or indirectly impact the timely and accurate processing of patients. To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire. Here's what you can expect when working in Patient Registration Lead role: * Ensure that the team meets production standards, deadlines and work schedules by paying close attention to the departmental functions: high quality customer service, proper procedures, quality assurance, patient privacy, and confidentiality standards. * Efficient and effective utilization of all available departmental resources, whether human, physical or technological. Assists with the selection, training, coaching, evaluation, counseling and development of patient account representative staff in order to meet production and quality standards. * Responsible for creating and maintaining a positive, upbeat, people oriented departmental culture by maximizing team member moral and engagement. * A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc. Requirement: * High School Diploma or GED * Excellent customer service experience For this US-based position, the base pay range is $18.37 - $22.96 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package. R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at ************ for assistance. CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook

Flynn Group entered the Panera system in 2015 with the acquisition of 47 cafes. Since then, we have more than tripled in size to become the 2nd largest Panera franchisee in the world and continue to grow by building new stores and acquiring other franchise operators. Flynn Panera is a franchisee of Panera Bread. Flynn Panera is built on a decentralized business model, which means that each geographic area is led by a Market Leader. Reporting to the ML are Area Directors, who are multiple unit operators, responsible for the overall functions of the cafés in their areas. Reporting to the Area Directors are the General Managers, who are the chief Cafe managers responsible for the overall running of their café. Aiding the management of the Cafe are Assistant Managers, who are responsible for running of their departments and who help with every-day management responsibilities. Rounding out the cafe leadership are Team Managers. We strive to hire only the best, starting with our leadership. Our leaders within Flynn Panera have over 190+ years of experience in the restaurant industry, and 60+ years with Flynn Group. We are one of seven premier brands of Flynn Group, which was founded in 1999 by Greg Flynn. It has grown since then to the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One. Position Description Our Panera Bread cafes are upscale, friendly cafes which feature baked breads and pastries. We serve made-to-order soups, salads and sandwiches as well as specialty espresso beverages. No Fryers and No Late Nights. We're known for our artisan breads, quality soups, salads and sandwiches which results in a grease and alcohol-free environment for our associates. As a manager, this means no late nights, but we do hope you're a morning person. Managers at our growing cafes supervise up to 75 staff members to ensure a top-quality service experience for our guests. + As a Team Manager at Panera Bread, you would be responsible for providing outstanding leadership to your team. + You should be passionate about the industry, inspiring others, coaching, counseling, creating a profitable environment, and delivering an exceptional customer experience. + Our managers must maintain high standards of restaurant cleanliness, sanitation, food quality and safety, and facility management. At Panera Bread, warmth is our business. It's what we do best. We look for like-minded individuals who are ready to surround themselves with fresh food and great people. + We are looking for experienced restaurant professionals with a steady, stable employment track record, attention to detail, and outstanding social skills. This is an outstanding opportunity to join a rapidly growing concept. Essential Duties and Responsibilities Restaurant management combines strategic planning, shift organization and day-to-day management activities. At Panera Bread, restaurant management is fast paced, highly demanding and very rewarding. Typical work activities for a Team Manager: + Serve as a role-model and lead the team. + Ensure that team members are providing great customer service. + Taking ownership for the business performance of the restaurant. + Maintain a safe, secure and healthy environment by following all safety and sanitation standards and procedures. + Run quality opening, mid and closing shifts ensuring a consistent positive customer experience. + Coordinating the entire operation of the restaurant during scheduled shifts. + Greeting customers and doing table visits to ensure customer satisfaction. + Recruiting, training and motivating staff. + Assist the specialist within the bakery‐cafe, ensuring team members are properly trained and fully competent in all aspects of food service and customer support. + Ensures objectives are achieved while operating within all company guidelines, cultural values and following ethical business practices. + Exhibits a professional image. Promotes and embodies our Values and Beliefs as outlined on the Premier Card. Education and Experience + At least 1-2 years Hospitality experience. + Food Management Certifications also a plus + Must have the "Run it Like you Own It Mentality" + Excellent organization, customer service and time management skills + Proven track record for leadership. + Passion, energy and a positive attitude + Work well under pressure and be able to work with a diverse group of people + Have a valid driver's license and reliable transportation. + Reference checks Perks for our employees: + Competitive wages + Flexible work schedules + Meal Discounts + Health Benefits + 401(k) with company match + Paid Vacation + Development opportunities Physical Standards: + Must be able to stand and exert well-paced mobility for up to ten (10) hours in length. + Must have the ability to safely lift pots, pans, glassware, boxes, etc. up to 50 pounds in weight. + Must be able to read and write to facilitate communication. + Must possess finger and hand dexterity for using small tools and equipment. The associate is responsible for performing the essential responsibilities of this position with or without reasonable accommodation. The associate should notify Flynn Panera of any reasonable accommodation requests and may need to provide supporting medical documentation. This may not list all duties for this position and the associate in this position may be required to perform other duties to meet business needs. Flynn Panera, reserves the right to revise this at any time. This job description is not a contract for employment, and either the associate or Flynn Panera may terminate employment at any time. Why Work for Flynn Panera? Flynn Panera is a growing franchise within Flynn Group that offers stability, opportunity for advancement as well as a great environment, training and benefits. We are committed to helping each employee work and live to their fullest potential within a culture you won't want to quit! Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!

At IPS, we're all about exceptional service and exceptional people. We're looking for a passionate In-Shop Technician who loves hands-on work, takes pride in their craft, and wants to have a meaningful impact. As an In-Shop Technician, every day will be different. You'll get to apply your knowledge and skills to solve complex problems and help critical industries keep their equipment running. As a company, we prioritize safety in everything we do and offer opportunities for growth, job longevity, and continuous improvement. If you're looking for a role that values your skills and dedication, IPS is where you'll thrive. Responsibilities & Expectations: We are looking for a dedicated Winder to join our team. This position is responsible for rewinding various kinds of basic electromechanical equipment including removing the original winding, inspecting for winding failure damage, recording data from the original winding, making new coils, winding, and performing voltage testing on standard/basic windings. * Rewind various kinds of electromechanical equipment * Dismantle and/or strip damaged or unserviceable electromechanical equipment, including media blasting * Inspect various kinds of electromechanical equipment for winding damage and evidence of electrical malfunctions * Document/record all relevant data specific to the unit's electromagnetic characteristics, operating conditions, exiting damage, or intended serviceability * Prepare all reusable parts for rewinding and inspect renewed parts for hidden structural damage or unusual conditions * Ability to strip stator or apparatus without damage to core or iron * Test rewound electromechanical equipment according to EASA Standards and document test results Qualifications and Competencies: * Experience in rewinding AC and DC electric motors * Prior practice in winding fields, armatures, and synchronous rotor poles * Ability to perform basic math functions including addition, subtraction, multiplication, and division including understanding fraction * Ability to read, write, and comprehend simple to moderately complex written and verbal instructions * Ability to understand, perform, and retain various job-related training, operational, and safety procedures * Ability to operate and perform VPI * Ability to exercise initiative, judgement, and decision-making related to routine duties within set company standards * Ability to operate machinery and hoists * Ability to work overtime as needed You'll thrive at IPS if you… * Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace. * Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments. * Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations. * Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment. * Communicate effectively and with purpose. You keep everyone informed with clear, concise communication. * Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally. Who We Are: At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations. When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit. Benefits: * Paid Time Off (PTO) * 401k Employer Match * Bonus Incentives * Tuition Reimbursement Program * Medical, Dental and Vision plans * Employee Assistance Program (EAP) * And more! IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively. #LI-RR1

JOB TYPE Full-Time PAY TYPES Salary + Bonus BENEFITS & PERKS MANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement APPLICATION DETAILS No Resume Required, On-site Interview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Our Employee Development team is hiring experienced Customer Service Supervisors to support a variety of commercial and public sector clients. In this role, you'll lead a team of inbound customer service agents, providing coaching, support, and performance management to ensure team success and client satisfaction. This is a full-time, on-site position. Candidates must be local and able to report to one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. * ------------- * POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: * Supervise and support a team of 15-25 front-line agents handling inbound calls. * Coach team members on customer service best practices and performance improvement. * Monitor KPIs and drive productivity, quality, and customer satisfaction. * Conduct regular performance reviews and provide actionable feedback. * Collaborate with internal teams including QA, Training, IT, and Recruiting. * Manage scheduling, payroll submissions, and workforce planning. * Support hiring, onboarding, and disciplinary actions as needed. * Serve as a subject matter expert on client-specific processes and expectations. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS * Minimum of 3 years of call center experience or 1 year in a supervisory role. * Associate's degree or equivalent combination of education and experience. * Strong communication, leadership, and interpersonal skills. * Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint). * Experience with call center tools and performance metrics (KPIs, SLAs). * Ability to manage conflict, prioritize tasks, and thrive in a fast-paced environment. * Proven ability to coach and develop team members effectively. PREFERRED QUALIFICATIONS: * Experience in military, local, state, or federal government environments. * Degree from an accredited two- or four-year college or university. * Experience managing both remote and on-site teams. CONDITIONS OF EMPLOYMENT All MCI Locations * Must be authorized to work in the country where the job is based. Subject to the program and location of the position * Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. * Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: * Paid Time Off: Earn PTO and paid holidays to take the time you need. * Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! * Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. * Retirement Savings: Secure your future with retirement savings programs, where available. * Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. * Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental Insurance: Accident and critical illness insurance * Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. * Paid Training: Learn new skills while earning a paycheck. * Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. * Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. Qualifications Mid-Level

Shift Hours: Full Time - 7:00 PM - 7:30AM, Week 1 - Sunday, Thursday, Friday Week 2 - Tuesday, Wednesday, Saturday R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Customer Service Representative - Team Lead, you'll be the shift lead for our Customer Service team that help our patients check into the hospital. This position will oversee the day-to-day performance metrics for Patient Experience Specialists including assisting in the planning, organizing, directing, coordinating and controlling any and all activities and resources which directly or indirectly impact the timely and accurate processing of patients. To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire. Here's what you can expect when working in Patient Registration Lead role: Ensure that the team meets production standards, deadlines and work schedules by paying close attention to the departmental functions: high quality customer service, proper procedures, quality assurance, patient privacy, and confidentiality standards. Efficient and effective utilization of all available departmental resources, whether human, physical or technological. Assists with the selection, training, coaching, evaluation, counseling and development of patient account representative staff in order to meet production and quality standards. Responsible for creating and maintaining a positive, upbeat, people oriented departmental culture by maximizing team member moral and engagement. A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc. Requirement: High School Diploma or GED Excellent customer service experience For this US-based position, the base pay range is $18.37 - $22.96 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package. R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at ************ for assistance. CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1RCM.com Visit us on Facebook

Department: Technical Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. : Job Summary As a Supervisor of Airframe Field Services within our Technical Operations Department, you'll serve as Southwest Airlines' trusted representative at the forefront of aircraft production and delivery. Partnering directly with Boeing and Spirit Aerosystems, you'll ensure every aircraft meets the highest standards of safety, quality, and compliance before joining our fleet. Beyond production oversight, you'll provide technical guidance for outsourced airframe maintenance, approve critical repairs, and manage schedules to keep operations running smoothly. Your Leadership ensures that every aircraft we operate is built and maintained to perfection, strengthening the reliability of our fleet and supporting the exceptional travel experience our Customers expect. Additional details: The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face. Due to the nature of this role, you would be required to work from our Wichita, Kansas facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities Oversees and supervises Southwest Airlines CAMP (Continuous Airworthiness Maintenance Program) at the AEMP (Airframe Essential Maintenance Provider) Assist the Manager, Airframe Field Services with oversight of Southwest Airlines CFR 121 program at one of our AEMP locations Provide oversight of the AEMP CFR 145 processes and controls Support daily maintenance operations at the AEMP location to include labor, material and engineering technical assistance Reviews assigned work packages with the AEMP Project Manager, Supervisor and Lead Mechanics and makes the necessary requests for changes recommended Provides daily surveillance of assigned AEMP personnel by use of DAS and IPA inputs Monitors the progress of each assigned aircraft and takes the necessary action to meet or exceed the RTS dates Coordinates aircraft maintenance requirements with all pertinent SWA company departments, specifically thru Mx Control, SWA Planning, SWA Engineering, and/or SWA Materials to advise the current status of each aircraft Monitors and supervises productivity and labor requirements on T&M categorized items ensuring adequate labor coverage for all shifts Reviews all work packages for completeness prior to aircraft returning to service Ensures all deferred maintenance items have the required materials and labor hours recorded Reviews and supervisors AEMP documentation to ensure all items are properly annotated and RII items are not delinquent Track all work being accomplished on assigned aircraft via data collection software. For Example: SBX, QuickBase, etc As a member of management, acts as point of contact for Southwest Airlines at the AEMP location May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Working knowledge of Boeing repair schemes and technical manuals Ability to read and understand technical documents, instruments, and test equipment Ability to maintain a high level of confidence and trust with all levels of leadership Ability to demonstrate and maintain a high regard for confidential and sensitive information Ability to think like an owner; demonstrates a high level of responsibility Ability to apply logical approaches to solving complex problems and identifying solutions Ability to self-start and work autonomously, with limited and disparate information Ability to communicate in a flexible and effective manner (written, oral, interpersonal) Proficient in Microsoft Office tools (Excel, PowerPoint, Word, Teams, etc.), Quickbase, and Skilled in team-building and consensus-building Ability to build strong interpersonal relationships and lead through influence Ability to obtain and maintain CAT III Authorization, ETOPS Authorization and Airworthiness Release Authorization Ability to hear and detect problem areas during inspections Ability to lead others without direct positional authority Education Required: High School Diploma or GED Experience Fully functioning broad knowledge in: Aircraft Maintenance Licensing/Certification Required: A&P License Must be able to attain a United States passport Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements Physical Abilities Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time Ability to communicate and interact with others in the English language to meet the demands of the job Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Must be able to work a flexible schedule including some overnights, weekends and holidays as demanded by operational needs Must be able to travel as needed, international travel may be required Pay & Benefits: Competitive market salary from $134,750 per year to $149,700 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company. Benefits you'll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings** Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit*** Competitive health insurance for you and your eligible dependents Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. Explore more benefits you'll love: ***************************************** *Pay amount doesn't guarantee employment for any particular period. **401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position. *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.

Who We Are: At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: **************************** AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit ******************************** AFC's Core Values: Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own. Powered by Passion. We believe that "passion is our superpower" and that every success is built upon the commitment and perseverance of our employees. Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination. Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other's efforts. We stand committed to the success of our customers. We're Looking For: We are seeking a Relationship Specialist who enjoys and is energized by building relationships through meaningful interactions with current and prospective customers. You will be part of a local team responsible for providing financing (floorplanning) for independent auto dealers. You will be involved in elevating customer relationships, attracting new business, and growing AFC revenue while balancing risk. The ideal candidate will have three years of experience in customer-facing, sales, or sales support roles. Where You'll Work: The ideal candidate will reside within the Wichita, KS market and travel within their assigned territory. You Are: * Focused on Elevating Relationships: you believe integrity and honesty build long-lasting relationships; connecting with your customers as well as your peers, celebrating their wins, and supporting them through their struggles. * Powered by Passion. you are obsessed with customer service and helping our customers realize their unlimited potential. You understand our dealer's success is built upon the commitment and perseverance of your efforts. * Vision-Driven. you focus on understanding your customers' future needs and are dedicated to continuous improvement; making it easier for customers to do business while preparing for what's to come. * Dedicated. you have an unwavering "people-first" commitment to ensure success and provide support to your customers and team. You Will: * Use critical thinking to assess business and risk situations and make decisions with little oversight. * Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues. * Grow the portfolio organically and assist in promotional efforts to new and existing accounts for product campaigns and cross-platform partnerships. * Manage, service, and balance risk on customer accounts * Manage existing accounts and drive new growth opportunities. * Embrace our culture of supporting others' success as they grow in their role. Must Have's: * A minimum of three to five years of experience in customer-facing, sales, or sales support roles. * A valid driver's license with reliable and dedicated transportation. * Ability and desire to frequently travel (50-75%) within your market to support our current and prospective customer base. * Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity, and the ability to adapt. * Proficiently apply sales expertise, adapt to audiences, maintain curiosity, and effectively resolve core dealer issues. * A strong understanding of portfolio management, risk, and new business development. * Ability to work independently and autonomously when needed as well as part of a team. * Ability to use and understand technology required for your position such as mobile applications and software. * High level of accountability towards local goals and business targets. Nice to Have's: * Previous auto industry or financial services experience * Experience with Google Workspace, Salesforce, Tableau What We Offer: * Competitive pay * Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) * Immediately vested 401K (US) or RRSP (Canada) with company match * Paid Vacation, Personal, and Sick Time * Paid maternity and paternity leave (US) * Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) * Robust Employee Assistance Program * Employer paid Leap into Service Day to volunteer * Tuition Reimbursement for eligible programs * Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization * Company culture of internal promotions, diverse career paths, and meaningful advancement Sound like a match? Apply Now - We can't wait to hear from you!

Sales & Customer Service Manager Syndeo has a direct hire opening for a Sales and Customer Service Manager for one of our clients. We are looking for an experienced leader with a passion for driving sales growth and delivering exceptional customer experience. This is your opportunity to join a small but dynamic team of people driven to make an impact by providing the best customer service solutions in a production warehouse environment. Position Details Position: Sales & Customer Service Manager Location: Wichita, KS Employment Type: Full-Time, Direct Hire Key Responsibilities Lead and motivate a team of sales and customer service professionals to achieve revenue goals. Develop and implement strategies to grow existing accounts and acquire new customers. Monitor sales pipelines, quotes, and order conversions to maximize revenue and profitability; assist with pricing strategies, margin management, and custom quotes Ensure outstanding customer satisfaction from initial inquiry through order delivery. Oversee order accuracy, timelines, and communication with clients. Collaborate with production and scheduling teams to ensure smooth workflows. Drive process improvements to increase efficiency and reduce errors. Requirements 3-5+ years of experience in sales and/or customer service management. Proven ability to manage and develop a team of up to 7 people in a customer service and sales environment. Strong communication, organizational, and problem-solving skills. Experience in a fast-paced, deadline-driven production environment. Knowledge in customer service and custom order production. Requires flexibility during peak seasons Why You'll Love This Role Opportunity to lead a talented team and shape sales strategy. Small collaborative, supportive team environment. Competitive compensation and benefits.

The **Part Time** **Customer Service Associate** provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff. **Wage** : $14.00/hr **Qualifications:** 3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills **Apply** today and shift your **career** into drive for **tomorrow!** **Benefits and Perks:** Not only do you get to be part of an organization where you **Drive** your **Potential** , **Power** your **Passion!!** Below are a few perks and discounts: + Up to 40% off the base rate of any standard Hertz rental + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Full-time Description Eddy's Toyota Service Department Application with this application. Wichita, KS We are hiring for all positions: Service Porters / Car wash techs Service Advisors Lube Technicians Service Technicians. Apply to this posting and get your name in our database. Please remember to inform us if there is a specific position you are applying for or a particular person who referred you to apply. Feel free to call ************ for more information on Job Details or your Application. Requirements Must be 18 years old or older. Must have a valid driver's license. Must pass a background check. Depending on position. Must be able to lift 25-50lbs occasionally.

Service Advisor - We offer a 4-day workweek and competitive pay We are a family-owned vehicle dealership based in Wichita, KS that offers its employees competitive pay, industry-leading benefits, opportunities for career growth, and a fun, friendly work environment. The Company: We have an employee-focused and fun-loving culture and we're known for the great care we take with clients and employees alike. Our employees love our employee appreciation programs! Employees receive free lunches, free event tickets, and employee parties. We believe our success is entirely due to our great employees and awesome company culture. The Position : We're looking for a Quick Lane Service Advisor. The pay we're offering is commission-only plan that ranges from $80k to $160k per year. We offer paid holidays, paid vacations, and paid personal days. We also offer industry-leading health insurance benefits. Requirements: Must have one year Service Advisor experience Highschool diploma or equivalent Responsibilities: Communicate with customers regarding automotive repairs, costs, and updates Manage customer vehicles through the process of maintenance and repair Why Should You Apply? Four-day workweek, five consecutive days off every three weeks Generous pay plan with frequent bonus opportunities Full suite of benefits including Health Insurance, 401(k), Employee Assistance, etc. Fast paced environment The Location: Mel Hambelton Ford is based in Wichita, KS. This is a wonderful place to live because Wichita is regularly rated the city with the best cost-of-living in the United States! Wichita has a great mix of city life, quiet suburbs, and rural living all within a 10-minute drive. The People: Mel Hambelton Ford is a fun group of people with a variety of backgrounds, from a host of unique circumstances, who each hold their own beliefs. We're an equal opportunity employer: if you are a hard-working and respectful of others, we want you to apply!