Customer service supervisor jobs in Chester, VA - 798 jobs

Are you passionate about providing exceptional service? Do you thrive in a fast-paced, environment? Do you love to solve problems? Look no further! We're seeking a Customer Service Representative to join our team. About us: We are a growing acoustical product manufacturer who is forward thinking, believes in continuous improvement that values integrity and innovation. Brief Summary: The CSR or Customer Service Representative serves as the first point of contact for customers who have questions or issues related to a company's products or services. ACTIVITES/TASKS Manage a high volume of incoming phone calls. Answers / manages phone calls, voice mails, emails, and other communications. Fields all customer inquiries and responds to / manages same. Directs customers to other staff when additional technical assistance is needed. Generate sales leads or upsell opportunities if possible Identify and assess customer needs to achieve satisfaction Build sustainable relationships with customer accounts through open and interactive communication Troubleshoot and investigate customer inquiries or complaints. Ensure excellent service standards and maintain high customer satisfaction. Participates in the daily management process every day. As for all team members, this role also tracks / plots data as assigned, and leads problem solving initiatives as assigned. Supports and fully participates in the company's continuous improvement processes. “Follows and Lives” the company's stated values. Flexibility to work extended hours and overtime as required to support inquiries Nationwide Uses customer complaints and review feedback to improve website design, service offerings, and customer satisfaction. Assists with responses and resolution of customer issues and complaints. Oversees corrections and improvements to product offerings to ensure accurate, competitive product positioning. Regularly evaluates competitors with respect to pricing, delivery, service, quality, etc. and works with required production, sourcing, and web developers to offer best value in the industry. Other duties and projects as may be assigned. PHYSICAL REQUIREMENTS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Extensive time spent sitting at a desk typing and speaking on phone Ability to work in a high stress, face paced environment Periodically subject to construction or warehouse environments PROFESSIONAL COMPETENCIES DESIRED AS degree in related field or relevant work experience in manufacturing / ERP environment. BS degree preferred but not required. APICS or similar certifications preferred. (Company supports earning or continuing relevant certifications) A minimum of 3 years' work experience in a customer service role required. High proficiency in Microsoft Office suite required. ERP data entry experience preferred. Self-motivated, high-energy level and a “willingness to go the extra mile”. Excellent writing and verbal communication skills. Strong follow-through skills to complete tasks “on time” and accurately. Knowledge of Bill of Materials and Production Routers. Excellent communication skills and a positive attitude Strong problem-solving abilities Patience and empathy Ability to multitask and prioritize effectively Quick learner who pays attention to detail SAFETY REQUIREMENTS Adheres to Acoustical Solutions Health & Safety manual Attends all company safety meetings. Ability to lift 25 pounds. Wears appropriate PPE when required. PERKS: Competitive salary and benefits package Opportunities for growth and advancement Fun supportive team culture

Maintenance Tech Lead Graham Personnel Services, Richmond VA Direct Hire- $27-$30 per hour Hours: 6am-6pm (Peak Season) and 6am-2pm (Regular Season) Oversees maintenance staff to perform service duties and activities to ensure repairs are completed safely, efficiently, and accurately. Ensue all inventory counts are performed accurately to ensure spare parts are available when needed. Utilize company support systems to complete PMs and suggest process improvement needs. (FIIX, Traverse) ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for overseeing the completion of work orders. Responsible for the subsequent training of all services, housekeeping/custodial and grounds personnel. Responsible for reporting unusual or extraordinary circumstances regarding the property, employees or drivers. Responsible for insuring OSHA (Occupational Safety & Health Act) standards and company safety policies are complied with. Interprets company policies to workers and enforces safety regulations. Responsible for ensuring preventative maintenance tasks are completed on time. Excellent problem-solving skills Suggest plans to motivate the team to achieve work goals Responsible for the upkeep of all tools and equipment Responsible for maintaining the appearance of the building and property Other duties as assigned QUALIFICATIONS: Licensed Electrician PLC and Electronics trouble-shooting experience Ability to lead a team and direct contractors LOTO Experience Basic equipment troubleshooting Experience in wiring and circuitry Experience in Safety Compliance and Work Permits. Good Computer Skills Team Oriented EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); or four years related experience and/or training; or equivalent combination of education and experience.

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines' extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. We are proud to offer highly competitive pay and a comprehensive benefits package, including: Paid vacation, sick time, and holidays 401(k) plan with company match Medical, dental, and vision insurance Short- and long-term disability plans Life and accidental death & dismemberment insurance Job referral bonus program Responsibilities The Analyst, Customer Information is responsible for managing different areas of project management, focusing on documenting user requirements, communicating requirements to vendors, and ensuring complete Transportation Management System (TMS) testing. To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties. Act as liaison between different business units relating to TMS changes. Prepare ongoing daily, weekly, and monthly project status reports and schedules. Manage communication related to user requests between users, management, and vendors. Assist with coordinating and scheduling user acceptance testing. Ensure quality control on TMS through constant testing and working with users to identify problem areas. Manage issues with TMS as they arise with our users via our Issue Ticketing System. Manage ongoing setup changes to TMS. Work with Training team to develop training material on new enhancements to TMS. Work with users on troubleshooting potential issues with the TMS. Develop tools and reports for various operational needs throughout the company. Foster environment that encourages employees to ask for new and innovative tools. Build different reporting tools as needed by station staff. Manage growing list of scheduled reports to the different business units. Manage process improvement and assist implementation of best practices. If processes need to be improved, provide examples and solutions. Voice issues and concerns in a constructive manner in order to foster and promote a positive work environment. Lead and encourage creative problem solving among the different business units. Develop positive and professional relationships with all Estes Forwarding Worldwide employees, customers, and vendors. Assist with monthly updates and annual reviews to ensure complete and accurate information presentation. Demonstrate a high level of professionalism at all times including business meetings, client dinners, training, and off site business functions. Address all issues in a timely manner that could impact the business in accordance to Federal laws including, workplace harassment, and discrimination, immoral and improper conduct. Comply with company C-TPAT and TSA security procedures. Perform other duties as assigned. Qualifications The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required. SKILLS AND ABILITIES Must be flexible, able to pay excellent attention to detail and work under pressure during periods of peak work volume. Working knowledge of MS Excel, Access, PowerPoint, Word, and Visio. Basic understanding of MS Excel formulas and report building. Proven ability to learn and work with new technology. Experience with SQL query building. Strong critical thinking and problem solving skills. Strong time management, organization, communication, and presentation skills. Consistently meet documented deadlines and objectives. Ability to multitask and prioritize work. Effective written and verbal communication skills. Must be able to clearly convey short and long-term defined goals. Ability to work independently or in a team setting, in a fast-paced environment. Must be mentally and emotionally capable of handling high stress environment. Ability to read, interpret, and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines. Ability to read and interpret complex business and/or technical documents. Ability to write comprehensive reports and detailed business correspondence. Ability to work with groups of people such as other departments and communicate known concepts. Ability to present to a group of departments. Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis. Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems. Must be eligible to work in the United States. At this time, EFW will not sponsor a new applicant for employment authorization for this position. EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. SUPERVISION Position functions with supervision and has no direct reports. EDUCATION/EXPERIENCE Minimum of a Bachelor's degree (or equivalent) and 0-2 years of experience. However, a combination of experience and/or education will be taken into consideration. Bachelor's degree in Business, Logistics, or other analytical field of study preferred. LICENSES/CERTIFICATIONS None required. TRAVEL None required. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. Typically sitting at a desk or table. Intermittently sitting, standing, walking, or stooping. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties. Normal office situation. EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care-and we bring those experiences with us to work in serving our millions of policyholders each day. We apply that same compassion and empathy as we work with each other and our local communities, Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. Our four values guide our strategy, our decisions, and our interactions: Make it human. We care about the people that make up our customers, colleagues, and communities. Make it about others. We do what's best for our customers and collaborate to drive progress. Make it happen. We work with intention toward a common purpose and forge ways forward together. Make it better. We create fulfilling purpose-driven careers by learning from the world and each other POSITION TITLE Manager, Claims Customer Service POSITION LOCATION This position is available to Virginia residents as Richmond or Lynchburg, Virginia hybrid in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin. *Hybrid in-office would be required if you reside within 50 miles of our Richmond or Lynchburg, VA office. YOUR ROLE As an Operations team member, you'll play a crucial role in delivering world class customer service and capabilities to our policyholders-now and in the future. The Claims Customer Service Manager is the key person responsible for developing and maintaining an excellent service culture. The position carries full supervisory responsibilities, with the individual expected to effectively manage a team of non-exempt Customer Service Representatives (CSRs). In addition to ensuring that all department phone service and transaction metrics are met or exceeded, the individual is expected to motivate and energize the team, coach and develop individual team members, and collaborate effectively with peers. Strong interpersonal, organizational, analytical, and communication skills are required. WHAT YOU WILL BE DOING Manage a team consisting of 12-15 associates tasked with providing exceptional phone and transaction-based customer service, cultivating an environment of inclusiveness within the team. Oversee the operation of a call center team to include setting performance metrics and team goals as well as ensuring the achievement of those metrics through effective management. Communicate effectively with employees to provide coaching and feedback, identify development opportunities pertaining to personal and professional growth, and reinforce positive results. Drive individual and team accountability, motivate and manage team to meet and exceed service goals and increase productivity, with the result of delivering quality service efficiently. Implement activities that drive employee engagement and support the desired company culture. Act as point of contact for the team in handling escalated situations, providing feedback, and identifying process improvements to improve customer experience. Drive quality phone service by being involved in call quality (SQM) initiatives. Coach for results using daily, weekly and monthly reports from surveys and feedback. Collect and analyze data to maximize resource efficiency through scheduling and work allocation, monitoring past trends, applying knowledge of future events and understanding of capacity model data. Develop and maintain partnerships with training, quality, compliance, legal, and other areas to reinforce system, departmental, and administrative procedures. Promote a sense of teamwork within the team and company. Acquire, maintain, and enhance product and technical knowledge to provide World Class Service to all customers he/she interacts with (internal and external) Work with leadership to understand business strategy, direction, tactical and strategic requirements and recommend process improvements as appropriate. Other duties and/or special projects as assigned. Provide recognition and celebrate successes. WHAT YOU BRING Demonstrated ability to build and lead a strong motivated team by providing guidance, feedback and day to day direction for associates Excellent collaboration skills Proven ability to influence, negotiate and communicate with internal and external customers through verbal and written formats Ability to interpret data and analyze trends on inventory/capacity/service levels Demonstrated effective coaching and feedback skills NICE TO HAVE Bachelor's Degree or a minimum 4+ years prior leadership experience Prior leadership experience in a contact center environment, specifically Claims contact center LOMA, AHIP, or other Insurance Industry designation Employee Benefits & Well-Being Genworth employees make a difference in people's lives every day. We're committed to making a difference in our employees' lives. Competitive Compensation & Total Rewards Incentives Comprehensive Healthcare Coverage Multiple 401(k) Savings Plan Options Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) Generous Paid Time Off - Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave Disability, Life, and Long Term Care Insurance Tuition Reimbursement, Student Loan Repayment and Training & Certification Support Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) Caregiver and Mental Health Support Services ADDITIONAL The base salary pay range for this role starts at a minimum rate of $58,800 up to the maximum of $110,900. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 10% of your base compensation. The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.

** Customer Service Manager **Pay Rate:** $69,500 - $92,600 _Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP's annual incentive plan._ **Category/Shift:** Salaried/Full-Time/Onsite **Physical Location:** 2333 Wells Rd. Petersburg, VA 23805 **The Job You Will Perform:** + Responsible for providing overall direction and leadership to the customer support team. + Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. + In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals. + Act as a front-line decision maker, managing major and significant customer accounts; some having enterprise agreements. + Provide significant process and/or product expertise and be a subject matter expert resource for other team members. + Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations. **The Skills You Will Bring:** + High school diploma or GED + Preferred Bachelor's degree in a related field or related experience and/or training; or equivalent combination of education and experience. + Preferred computer data-entry experience + Five or more years of customer relations experience in the containers and packaging industry required; experience in the corrugated box industry strongly preferred. + Builds Effective Teams + Collaborates + Customer focus + Decision quality + Directs Work + Drives Engagement + Ensures Accountability + Manages conflict **About Us** **The Benefits You Will Enjoy:** International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets **The Career You Will Build:** Leadership training, promotional opportunities **The Impact You Will Make:** We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you'll see why our team members say they're Proud to be IP. **The Culture You Will Experience:** International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture. **The Company You Will Join:** International Paper (NYSE: IP) is the global leader in sustainable packaging solutions. With company headquarters in Memphis, Tennessee, USA, and EMEA (Europe, Middle East and Africa) headquarters in London, UK, we employ more than 65,000 team members and serve customers around the world with operations in more than 30 countries. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Net sales for 2024 were $18.6 billion. In 2025, International Paper acquired DS Smith creating an industry leader focused on the attractive and growing North American and EMEA regions. Additional information can be found by visiting internationalpaper.com. International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or **************. **Job Identification** 2000463 **Job Schedule** Full time

We are hiring for the following positions full-time and part-time: Grill / Treat Staff: This position is responsible for preparing food. Requires great multitasking and time management skills. Cashier / Customer Service: This position services the fans that come into the restaurant. Requires great social skills and multitasking. Drive-Thru Order Taker: This position services the fans that visit our restaurant via the Drive Thru. Requires great social skills and multitasking. We are seeking highly motivated customer service and kitchen staff that have great people skills and interest in taking part in a growing business. Restaurants are fast paced and will teach you to multitask and get things done as a team. If you already have great customer service skills and are able to multitask that would be a huge plus! All Employees Enjoy: Employee meal discount program An excellent support network and opportunities for promotion The personalized training, support and tools you need to reach your goals The opportunity to play a key role in the operation of a growing local franchise Healthy work life balance with both full time and part time positions Defined career paths for those who pursue a long-term career at Dairy Queen Full Time Employees Enjoy: Paid Vacation Paid Holidays Health Insurance Customer Service and Kitchen Staff considered full time after a year of averaging over 30 hours per week. Retirement plans available to qualified employees please inquire if interested. DQ operators have been providing consumers with crave-satisfying treats and food since 1940. Mid Atlantic Dairy Queen owns and operates 14 locations across Hampton Roads. Mid Atlantic Dairy Queen takes pride in providing an excellent atmosphere for our staff and fans. We are an Equal Opportunity Employer!

Job Description Customer Experience Pack Leader/Manager - Holiday Barn Pet Resorts We have an opening for a Customer Service/Experience Manager at our Glen Allen location, 3800 Mountain Road, Glen Allen, VA, 23060. The Customer Experience Manager at Holiday Barn Pet Resorts ensures that positive communication and representation of our company is maintained so that we can consistently provide high-level services for our furry guests. The focus day-to-day is on driving the best customer service experience at each point of contact, but we realize that this success happens well before the customer arrives at our business. The Customer Experience "Pack" is a large group, with eight to twelve front-end associates and five to seven department leaders throughout the company. Our Customer Experience Manager is an intuitive part of our "pack" and integrates our Holiday Barn values into all customer interaction points throughout all departments. What are some valuable talents to bring to Holiday Barn? Individuals who thrive on interacting with people and their pets, providing a high level of service and enjoy looking for growth opportunities. Experience in managing a customer experience team is a must and the ability to consistently train and grow this department within our company's goals. Leadership skills are also a must; we are a "pack" work environment, therefore we need individuals who can work within a leadership team and be a leader within the customer experience department. Basic pet knowledge - we don't expect you to be a dog or cat expert, but to have some pet experience is very helpful. Flexibility - we are a resort business, therefore candidates must be ready to work full time, which includes weekends, and holidays. The ability to motivate a "pack" - "Furrmazing" is one of our "pack" values, which means that enthusiasm for everything we do is a must. Some Responsibilities Build customer confidence by making every visit positive, engaging, knowledgeable and reassuring. Help Holiday Barn realize our opportunities, focus on the day-to-day, but always keep an eye on future goals. Learn and be able to provide necessary training and mentoring to our Customer Experience "Pack" to achieve our goals and work within our company values. The ability to monitor company performance and initiate recommendations to our Facility Manager and Head of the Pack on solutions. Have fun! We get to play with dogs and cats every day at one of Richmond's oldest and largest pet resorts. This workplace is moderately and physically demanding. Candidates must have the ability to lift and push up to 50lbs, stand for extended periods, be able to bend, stoop, reach, and stretch, along with the ability to move pets within the facility, vehicles, up and down stairs, and in and out of enclosures. The workplace is typified as a loud working environment - barking dogs, high-pressure dryers, etc. Requirements 2 years recent experience in providing excellent customer service. 2 years supervisory experience. Strong leadership skills. Data entry skills and proficiency with Windows applications. Proven success with multi-tasking in a fast paced, team-based environment with attention to detail. High School Diploma. Basic pet knowledge and a love of dogs and other pets. We are a resort, which means we're busiest on weekends and holidays. Candidates must be willing to work weekends and major holidays. Candidates should have availability to work opening and closing shift on weekdays, weekends, and holidays. Full-time employees may be eligible for access to company-sponsored medical, dental and vision insurance, company-paid life and, long-term disability insurance, and paid time off. Pay for this position begins at $24.00 - $30.00 per hour. All communication will be via email. While we are excited to meet you, please keep our lobbies and phone lines clear for pet parents. Holiday Barn is a drug-free workplace. Holiday Barn is an equal opportunity employer.

Who We're Hiring: EMC Mechanical Services is looking for a Service Field Supervisor to join our team! The Service Field Supervisor oversees daily field operations for the service division, ensuring technicians perform high-quality work, meet safety and compliance standards, and deliver excellent customer service. This role serves as the bridge between field technicians, dispatch, project managers, and clients-providing leadership, technical support, and accountability in day-to-day service activities. Who We Are: EMC Mechanical Services is the top choice for Commercial HVAC and Plumbing professionals in Richmond, VA! With over a century of experience, an excellent reputation, financial stability, and a growing client base, EMC Mechanical Services is the company of choice. Servicing Richmond since 1994, EMC offers employees more than just benefits, including work-life balance, paid training, apprenticeships, wellness programs, and more. Apply now to join an organization rooted in the purpose of Installing Confidence. What You'll Do: Field Supervision & Leadership * Lead, coach, and develop service technicians to improve technical ability, customer relations, and efficiency. * Oversee daily schedules, assignments, and dispatch coordination to ensure timely response to service calls. * Perform regular site visits to monitor workmanship, quality control, and safety compliance. Customer Service & Communication * Act as the primary point of contact for clients during service operations. * Resolve on-site issues, complaints, or escalations promptly and professionally. * Ensure technicians deliver work that meets or exceeds customer expectations. Operational Oversight * Review work orders, job tickets, and service reports for accuracy and completeness. * Track labor hours, productivity, and job costs; provide feedback to improve efficiency. * Ensure company vehicles, tools, and equipment are properly maintained and utilized. Safety & Compliance * Enforce OSHA, state, and company safety standards on all service sites. * Conduct safety talks and verify PPE and safe work practices are in use. * Document and report incidents, near misses, and corrective actions. Administrative Duties * Report daily on technician performance, completed jobs, and issues encountered. * Support workforce planning by recommending manpower needs, training, or cross-coverage. * Collaborate with dispatch and service managers on scheduling, billing, and project handoff.

Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23

Job Description Who we are: Shineforth is a nonprofit organization that provides a comprehensive array of programs to support children, teens, and parents as they work to overcome challenges. We equip families with tools for success so they can achieve their goals. As a national leader in helping young people and families, we also proactively identify unmet social services needs and develop the necessary partnerships to address those needs. What we do: Shineforth Treatment Foster Care offers individualized treatment for children and teens who are being placed out of home and have special emotional, behavioral, or medical needs. Our youth and families are supported by a collaborative team of specially trained clinical staff and foster parents, who provide daily behavioral health interventions that align with each child's individualized treatment plan. What we are looking for: A Social Work Supervisor to provide leadership and supervision to team of 5 to 7 employees in delivering quality services to children and families consistent with Shineforth's practice principles and strengths-based philosophy, licensing standards, and professional ethics. What you will need: Master's degree in social work or related degree with direct practice experience; a minimum of four years casework experience and two years of supervisory, LCSW or LPC preferred., or a Bachelors and five years. Demonstrated ability to plan, direct and coordinate the activities of program services and manage staff. Demonstrated knowledge of different treatment modalities and the implications they hold for services to families and youth. SUPERVISORY RESPONSIBILITIES Directly supervise 5 to 7 employees in the assigned program area(s). Carry out supervisory responsibilities in accordance with the agency's policies, procedures and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; fostering trust and building strong teams, developing skills and encouraging growth; acknowledging contributions and addressing performance issues. Why Work at Shineforth? Shineforth has been an unwavering champion for children, teens, and families for more than 125 years. Our main campus is in Richmond, VA., and we offer nearly 20 programs at eight locations throughout Virginia. Work-life balance is critical to the health and well-being of our employees, which is why we offer generous paid leave, 12 paid holidays, flexible workspaces , and comprehensive health benefits options that include; an Employee Assistance Program, vision, and optional dental. Shineforth employees are eligible for a 401(k) with a generous employer match. Diversity, Equity, and Inclusion (DEI) is at the forefront of all we do at Shineforth, and we maintain a culture of acceptance in which crucial conversations are encouraged. Shineforth doesn't exclude anyone on the basis of race, color, national origin, gender, sexual orientation, genetic information, disability, religion, or economic background. #ZR Drug Free Workplace Equal Opportunity Employer

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. To qualify, candidates must have one of the following: * Bachelor's degree in Hard Science and 2 years of Lab Experience * Associate degree in medical laboratory technology or similar with 4 years of Lab Experience About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. You will report to the Center Manager and oversee the general management of employees assigned to the production areas. BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd. How you will contribute: You will oversee employee performance and scheduling You will lead Inventory Control efforts and lead in operational efforts You will work with donors to resolve concerns You will analyze opportunities specific to non-conforming events You will perform all tasks for Medical History, Phlebotomy, and Sample Processing areas. You will foster teamwork, communicate and resolve conflicts. What you bring to Takeda: High school diploma or equivalent Cardiopulmonary Resuscitation (CPR) and AED certification Frequent bending and reaching Ability to walk and stand for entire shift, frequent lifting to 32 pounds and occasional lifting to 50 pounds Fine motor coordination, depth perception, and ability to monitor equipment from a distance Because of potential exposure to bloodborne pathogens, pro-longed glove wear is required What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - VA - Richmond U.S. Hourly Wage Range: $22.19 - $30.51 The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - VA - Richmond Worker Type Employee Worker Sub-Type Regular Time Type Full time Job Exempt No

Job Description Join Our Team as a Service Supervisor at NOVEL Scott's Addition in Richmond, VA! Thalhimer is seeking a motivated and skilled Service Supervisor to oversee apartment maintenance at NOVEL Scott's Addition in Richmond, VA. This full-time position offers a dynamic and rewarding environment, where no two days are the same. Enjoy competitive pay, generous benefits, and a $1,000 sign-on bonus! Why Join Us? At Thalhimer, we are a team of passionate professionals committed to delivering exceptional results. We put people at the heart of everything we do, creating a work environment where your contributions are recognized and valued. As a member of our team, you'll enjoy competitive pay, comprehensive benefits (including medical, dental, and vision), paid leave, a 401(k) plan, and participation in our Employee Stock Ownership Plan (ESOP). What You'll Do: As a Service Supervisor, you'll lead the maintenance efforts for our NOVEL Scott's Addition property, ensuring that our apartments and facilities remain in excellent condition. Each day will present a variety of tasks-from overseeing apartment work orders and turnovers to performing repairs on HVAC systems, plumbing, appliances, and electrical issues. Your skills and leadership will be essential in ensuring that our residents enjoy a comfortable and well-maintained living environment. Key responsibilities include: Overseeing and completing apartment maintenance and repairs Managing work orders and apartment turnovers Performing preventative maintenance to keep all systems running smoothly Leading maintenance team members, providing guidance and support Maintaining a high standard of customer service and property upkeep No two days are the same, and you'll never get bored-whether you're troubleshooting an unexpected issue or tackling routine maintenance, you'll always be engaged and making a difference. What We're Looking For: 3 - 5+ years of experience in residential property maintenance (or similar fields) CFC and HVAC certification required Strong training in plumbing and electrical systems Expertise in general apartment maintenance (HVAC, plumbing, appliances, electrical) A valid driver's license and the ability to travel to between properties if needed Strong leadership and communication skills A positive, solution-oriented attitude and exceptional problem-solving abilities If you are dependable, hardworking, and enjoy the satisfaction of solving problems and fixing things, we want to hear from you! Ready to Take the Next Step? Apply today through our mobile-friendly application, which takes just 3 minutes to complete. We look forward to meeting you and exploring how you can be a key part of our team! Thalhimer is an equal opportunity employer. What Does Success Look Like? A standout Service Supervisor leads by example-confident, accountable, and solutions-driven. You'll succeed by proactively managing maintenance operations, mentoring your team, and driving safety and compliance. You understand every technician's role and support their success through training, delegation, and technical oversight. You're organized, responsive, and committed to excellence in both resident satisfaction and property performance. Job Posted by ApplicantPro

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence. **Core Technical Skills:** + Install, configure and manage IMS in a parallel sysplex environment + IMS systems programming + Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization + Reviewing new versions of IMS for functionality, advising how they benefit the client + Evaluating change requests and determine impact to assigned clients + Vendor consultations for problems and questions + DR recovery of application objects + Troubleshooting and solving production database issues + Demonstrated ability to respond quickly and effectively to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge of IMS database organization using access methods of VSAM and OSAM + Full function database organization types + HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM + Definition and use of LOGICAL databases + HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc. + Fast Path databases (DEDBs) + Database Design and related utilities + DBD source coding and DBDGEN + PSBGEN source coding and PSBGEN + How databases are processed using secondary indexes (PROCSEQ=) + Correct usage of PROCOPT= to minimize database locking + ACBGEN + Online Change + IMS commands related to ACB and FORMAT changes + Database monitoring + Space management + Database dataset space reporting for proactive outage avoidance. + How to immediately fix an out of space condition for a VSAM database dataset **Integration Skills:** + Coding and usage of IMS reorganization utilities (including IBM, BMC, CA) + Unload + Prefix resolution + Reload + Prefix update + Secondary index build + Image copy + Pointer checker + Support planned (disaster recovery) and unplanned (emergency) database recovery activities + Knowledge of log archive and change accumulation utilities + How to perform a log archive on demand + Knowledge of IMS DB recovery utility + How to use DBRC to generate JCL for forward recovery and point-in-time database recovery + Identification and resolution of performance issues + Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity + Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30 + Use of DFSDDLT0 utility to access data + Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus + Using DBRC to monitor database activity **Education and Experience:** + Bachelor's Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus **Preferred Qualifications:** + Proven critical thinking, analytical and troubleshooting skills + Excellent interpersonal, relationship management and communication skills. + Excellent time management skills + Previous customer facing consulting experience **Travel Requirements:** Up to 10% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

The Company: Pulmonary Associates of Richmond (PAR) has been around since 1974. That's 50 years of serving the greater Richmond community. We specialize in pulmonary medicine, sleep disorders and research. Our staff cares about our patients and delivers the utmost excellence in quality care and customer service.

Job Description Supervise the day to day operations of Day Services. Responsible for supervising and assuring proper staffing patterns by reviewing staff schedules to ensure coverage of clients, staff training and any other staffing issues relating to the direct supervision of staff. Completing Intakes, ISPs and quarterly reports. Overall responsibility of activity planning and community outings.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The Changeover Supervisor directs, supervises and coordinates event setup activities and operations for the VSU MPC. This role will pay an hourly rate of $19.00- $19.50. Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until March 6, 2026. Responsibilities Coordinate and supervise conversions Oversee hiring, training, scheduling and managing of changeover staff to accurately and efficiently set up and tear down events Assume management responsibility for all services and activities involved in the operations of arena and exhibit hall large sets Select, train, motivate, and evaluate front-line staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures Assist in the planning, direction, coordination, and reviewing work plans for facility operations Ability to follow written instruction, interpret Auto CAD drawings and blueprints Interface with union officials and employees as required Develop long range plans for future events Communicate between shifts the necessary tasks that still need to be completed Working knowledge of operations equipment including forklifts, pallet jacks, staging, retractable seating risers, basketball courts, etc Coordinate between changeover crew and housekeeping needs with custodial supervisors Maintain department equipment Perform other duties as assigned Qualifications Minimum of 1-3 years experience in an operations or facility coordination position in an arena, convention center, or public assembly facility including event set up/breakdown, event coordination, or related field, and direct employee supervision. High school diploma (or equivalent) Strong leadership, organizational, and oral communication skills with ability to function in a multi-task environment are vital Reliability is a must Ability to work beyond normal business hours as required, including but not limited to nights, weekends and holidays Forklift and aerial lift certifications are preferred or must have ability to obtain INTELLECTUAL/SOCIAL/PHYSICAL DEMANDS & WORK ENVIRONMENT: The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Intellectual/Social Demands: While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients. Physical Demands: While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; occasionally moves about inside the office to access storage areas, cabinets and office machinery; constantly moves about the arena and event sites before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information. Work Environment: The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Title Description- This title represents the supervisory level in the occupational group for Family Services. Employees supervise staff that provide direct services for fostering and sustaining the social, health, economic, behavioral, and emotional functioning of individuals and families serviced by the Local Departments of Social Services. Employees supervise, train, lead, and develop staff and monitor case management services. General Work Tasks (Illustrative Only) - Supervises Family Services Specialists, assistants and others; Sets and enforces objectives for quality and quantity of work performed by unit; Evaluates social service programs and program budgets; Applies appropriate human resource practices in the supervision of staff; Establishes and maintains good working relationships with others; Recommends policy changes based on evaluation of program effectiveness; Deals with difficult or dangerous cases; Interprets the program to other agencies and to the public; and Participates in community planning and development of new resources, jobs and community work sites. Knowledge, Skills, and Abilities: Knowledge- Considerable knowledge of: principles and practices of effective supervision; of policies, procedures and regulations relating to the various direct service programs; the literature in the field of human services programs; casework supervision principles and practices; principles and processes for providing customer and personal services to include needs assessment, meeting quality standards for services, and evaluation of satisfaction; employment and/or social work principles, practices and treatment modalities; and social, economic, health and employment problems that face individuals, groups and communities. Skills- Skill in operating a personal computer and the associated software and the operation of a motor vehicle. Abilities- Demonstrated ability to: plan and manage work activities and assist others in their planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively both orally and in writing; apply treatment and intervention approaches; interpret laws, policies and regulations regarding human services, ensure compliance and recommend needed changes; supervise others working with clients; analyze situations to make sound judgments within the framework of existing laws, policies, and regulations; and train, evaluate, lead, and develop subordinate staff. Education and Experience- Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills and abilities. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable. Preferred Qualifications: Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Possession of a BSW or MSW degree and a Commonwealth of Viriginia Social Worker license are desirable. Special Requirements: Must be willing to work outside of normal working hours, which may include being on-call for emergencies twenty-four hours a day, including weekends and during natural disasters. Must be willing to work in a community emergency shelter in the event of a natural disaster or emergency. Must submit Criminal Record Check and Central Registry Check in order to qualify for employment offer. Must pass DMV/driving record check and pre-employment drug screening. Special Instructions to Applicants: All applications/resumes for this position must be submitted electronically through this website. Consideration for an interview is based solely on the information within the application. In-person interviews only. Telephone interviews will not be conducted. Applicants are encouraged to include complete and detailed relevant work history on the application. Mailed, emailed, faxed, or hand delivered applications or resumes will NOT be accepted. This website will provide a confirmation receipt when the application is submitted for consideration. Please refer to your HR account for the status of your application and this position. Equal Opportunity Employer

Title Description- This title represents the supervisory level in the occupational group for Family Services. Employees supervise staff that provide direct services for fostering and sustaining the social, health, economic, behavioral, and emotional functioning of individuals and families serviced by the Local Departments of Social Services. Employees supervise, train, lead, and develop staff and monitor case management services. General Work Tasks (Illustrative Only) - Supervises Family Services Specialists, assistants and others; Sets and enforces objectives for quality and quantity of work performed by unit; Evaluates social service programs and program budgets; Applies appropriate human resource practices in the supervision of staff; Establishes and maintains good working relationships with others; Recommends policy changes based on evaluation of program effectiveness; Deals with difficult or dangerous cases; Interprets the program to other agencies and to the public; and Participates in community planning and development of new resources, jobs and community work sites. Knowledge, Skills, and Abilities: Knowledge- Considerable knowledge of: principles and practices of effective supervision; of policies, procedures and regulations relating to the various direct service programs; the literature in the field of human services programs; casework supervision principles and practices; principles and processes for providing customer and personal services to include needs assessment, meeting quality standards for services, and evaluation of satisfaction; employment and/or social work principles, practices and treatment modalities; and social, economic, health and employment problems that face individuals, groups and communities. Skills- Skill in operating a personal computer and the associated software and the operation of a motor vehicle. Abilities- Demonstrated ability to: plan and manage work activities and assist others in their planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively both orally and in writing; apply treatment and intervention approaches; interpret laws, policies and regulations regarding human services, ensure compliance and recommend needed changes; supervise others working with clients; analyze situations to make sound judgments within the framework of existing laws, policies, and regulations; and train, evaluate, lead, and develop subordinate staff. Education and Experience- Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills and abilities. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable. Preferred Qualifications: Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Possession of a BSW or MSW degree and a Commonwealth of Viriginia Social Worker license are desirable. Special Requirements: Must be willing to work outside of normal working hours, which may include being on-call for emergencies twenty-four hours a day, including weekends and during natural disasters. Must be willing to work in a community emergency shelter in the event of a natural disaster or emergency. Must submit Criminal Record Check and Central Registry Check in order to qualify for employment offer. Must pass DMV/driving record check and pre-employment drug screening. Special Instructions to Applicants: All applications/resumes for this position must be submitted electronically through this website. Consideration for an interview is based solely on the information within the application. In-person interviews only. Telephone interviews will not be conducted. Applicants are encouraged to include complete and detailed relevant work history on the application. Mailed, emailed, faxed, or hand delivered applications or resumes will NOT be accepted. This website will provide a confirmation receipt when the application is submitted for consideration. Please refer to your HR account for the status of your application and this position. Equal Opportunity Employer

Customer Service Manager Pay Rate: $69,500 - $92,600 Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP's annual incentive plan. Category/Shift: Salaried/Full-Time/Onsite Physical Location: 2333 Wells Rd. Petersburg, VA 23805 The Job You Will Perform: Responsible for providing overall direction and leadership to the customer support team. Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals. Act as a front-line decision maker, managing major and significant customer accounts; some having enterprise agreements. Provide significant process and/or product expertise and be a subject matter expert resource for other team members. Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations. The Skills You Will Bring: High school diploma or GED Preferred Bachelor's degree in a related field or related experience and/or training; or equivalent combination of education and experience. Preferred computer data-entry experience Five or more years of customer relations experience in the containers and packaging industry required; experience in the corrugated box industry strongly preferred. Builds Effective Teams Collaborates Customer focus Decision quality Directs Work Drives Engagement Ensures Accountability Manages conflict