Customer service supervisor jobs in Duluth, GA

Consultant - Implementation Specialist Atlanta, GA The role of Consultant - Implementation Specialist serves as an initial point of contact for clients transitioning Non-Qualified Deferred Compensation (NQDC) plan(s) to our VPAS BPA record keeping system. The Implementation team is responsible for partnering with our clients in Underwriting NQDC plans, assisting with responses to RFP questions, plan setup and data conversion. Qualified candidates will have expert knowledge of NQDC plan conversions, new plan setup, and 409A. You must be a self-starter, work well both independently and within a team, and have exceptional time management skills. Strong working knowledge of 403(b), 457f), and 457(b) plans is a plus. Responsibilities: Read, comprehend, and extract retirement plan provisions from the plan's Legal Plan Document. Translate plan provisions to our internal documentation template(s), used to setup the plan on VPAS BPA. Setting up NQDC plans on VAPS BPA based on the plan provisions noted in the Legal Plan Document. Convert and audit participant records from prior Recordkeepers to our VPAS BPA platform. Partner with and attend weekly (or as scheduled) Underwriting calls with the client to discuss plan provisions for potential new business. Document any plan provisions that require manual intervention or special handling for on-going plan administration. Establish a collaborative plan handoff meeting that includes our internal admin team members and the corresponding client's team members. Identify opportunities to streamline existing processes. Provide consultative services on best practices to our clients and Plan Sponsors. Adhere to agreed-upon timelines to meet go live dates, while also being flexible to changes to project timelines. Meet and exceed client expectations (both institutional and Plan Sponsor levels). Adhere to Service Level Agreements as they pertain to Underwriting, Plan Implementations, and Plan Conversions . You must be a self-starter/motivator. Qualifications: Basic Bachelor's Degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. Minimum 9 years of experience related to the job description. Preferred Five (5) years of experience in the functional area of Implementation, underwriting, and data conversion for NQDC, 403(b), 457(f) and 457(b) plans. Five (5) years of experience in a client-facing role, interacting with a range of contacts that include the day-to-day to senior level contacts. Five (5) years of experience with plan processing and administration of NQDC plans. Defined Contribution plans, 403(b), 457(b), and 457(f) plans a plus. Strong sense of ownership and accountability Strong written and verbal communication skills Strong analytical skills Excellent organizational and follow through skills High level of sensitivity to service and quality In-depth understanding of NQDC plan processing and administration under 409A. Must have a strong aptitude to learn the McCamish Systems VPAS BPA recordkeeping system Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise). About Us Infosys McCamish Systems,(*********************************** located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(******************* Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA. U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/

Our agency is preparing for a season of growth. Two of our current Team Leads will be opening their own State Farm agencies in the near future, and we're looking for the next leader to develop. This role starts in sales - producing at a high level while you learn our systems, processes, and leadership approach. Insurance experience is helpful but not required. Leadership experience is required. We're looking for someone who's already led teams or delivered strong results and is ready for the next step. What You'll Do Sell with excellence while preparing for a future Sales Manager role Learn our proven systems and leadership process (we'll train you) Build strong, trust-based customer relationships Contribute to a healthy, high-performance team environment What You Bring Demonstrated leadership experience Solid sales results in a prior role Hunger to grow, humility to learn, and a people-first mindset Insurance experience is a bonus, not a requirement What You'll Get Base + commission + performance bonuses Health insurance, PTO, 401(k) match, profit sharing Hands-on leadership development with a clear path forward If you want to lead, grow, and be part of a team that takes care of each other while pursuing excellence, we'd love to connect. 💰 Compensation: $80,000 - $115,000+

Customer Accounts Advisor The salary range for this role is $12.75 to $13.50 per hour*. is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Benefits vary based on FT and PT employment status.

About Us We are the largest privately owned legal support services firm in Georgia. We have an excellent reputation in the legal community which is matched with our excellent office culture. We proudly placed in ABC's Best Places to Work for four years and placed first in the medium-sized business category in 2020. We strive to keep our quality, reputation, and culture as we grow. Role Description We are seeking a Paralegal / Legal Assistant for our international service of process division. You will provide overall support to our staff attorney. Our international service of process division serves process all over the world. Responsibilities Draft and review legal documents Prepare letters of request for international judicial assistance Research procedures for the taking of evidence abroad Inform and advise US litigants on different methods of international service Monitor and ensure compliance with local, federal, and international rules for service Work on marketing research projects to grow the department focusing in the Latin American region. Record and store information Follow up communication with attorneys via phone and email Manage incoming calls and provide quotes to potential clients Qualifications Associate's or bachelor's degree in legal or international relations - related field. Previous experience as a paralegal or working in a law office Familiarity with legal research and documents Ability to prioritize and multitask Deadline and detail oriented Excellent written and verbal communication skills Bilingual (Spanish) preferred In-person position Benefits Health, dental, and vision insurance coverage. Retirement savings plan. Professional development opportunities. A positive and collaborative work environment. Work Setting: In-Person at the Atlanta, GA (Chamblee area) Location As an equal opportunity employer, Gallo Legal Services does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, age, veteran status, disability or genetic information, gender identity, gender expression or any other characteristic protected by law in its employment.

Atlanta, GA $85K - $110K + Bonus Lead with full autonomy and accelerate your career with an industry leader who puts your growth first! You'll join an established service department, with a dedicated team of professionals all ready to help you make an impact from day 1! Micromanagement doesn't exist here, leaders, winners and A-Players do! You will be given the tools and freedom to succeed. You'll have full autonomy over your department, schedule and career growth. This is a company that promotes from within, you could be the next Service Director! What's in it for you? PTO Medical, Dental & Vision Life & Disability Insurance 401(K) Plan with Employer Contribution Company Vehicle, Phone, and Computer Company This is an established national contractor, who have gone from strength to strength in the past 10 years. Their work is exclusively commercial roofing, specialising in Service, Re-roof and New-con. All using in house crews, this is a company who train and promote from within, with countless examples of Foreman becoming Project Managers, PMs into Operations and so on. Your Role Lead service teams and oversee daily operations to ensure safe and high-quality delivery. Manage and grow client relationships to drive repeat business and long-term accounts. Control budgets and profitability while improving operational performance. What you'll need 5+ Years in a Service Manager position Experience in sales and operations Strong knowledge of roofing systems (TPO, EPDM, PVC, modified bitumen, coatings, etc.).

Candidates must be great at leading people. This is a leadership role requiring them to inspire the team and get them to buy into all company goals and standards while feeling appreciated, worthy, and that their contributions matter. Lead and inspire a team of Field Service Supervisors to deliver exceptional customer support. Develop and implement scalable processes to enhance the efficiency and effectiveness of the aftermarket team. Monitor and improve key performance indicators (KPIs) to ensure high-quality service. Coordinate scheduling and training to ensure the right technicians are assigned to tasks and are well-prepared. Oversee administrative tasks, ensuring thorough documentation and timely submission of reports and expenses. Conduct regular warranty reviews and maintain communication with factories to resolve issues and implement preventative measures. Ensure compliance with all processes and encourage adherence among team members. Develop and utilize CRM and Desk systems to track and monitor support issues. Qualifications: Proficiency in ERP and CRM systems. Strong communication and problem-solving skills. Ability to build and maintain strong relationships with customers and internal teams. Knowledge of Lean principles. Proficiency in Microsoft Office tools. Strong presentation skills and ability to respond to questions effectively. Team-building and interpersonal skills. Requirements: Associate degree in engineering or a related technical field. 4-5 years of experience in field service management or a related area. Strong communication and collaboration skills. Analytical and problem-solving abilities. Experience in the capital equipment industry is a plus. Willingness to travel as needed (less than 15%).

The Customer Engagement Manager will focus on managing all owned-channel marketing campaign initiatives across email, push notification, and SMS for brands within the GoTo Foods portfolio. This position is responsible for supporting channel growth by increasing guest frequency, check, and lifetime value across owned touchpoints through the development of compelling marketing campaigns and optimization of offer strategy.

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly. **The Main Responsibilities** + Construct and implement **customer success plans,** driving customer value realization + **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives + Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates + Build **value-based relationships** with customers to optimize CS plays while leveraging self-service + Share **thought leadership** with customers based on needs resulting in strengthened customer trust + Identify and qualify **opportunities for expansion,** partnering closely with sales + Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth + **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve + **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits + Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins **What We Look For in a Candidate** + Experience: 5+ years customer success or account management experience + Education Level: Bachelor's Degree or equivalent work experience + Experience working with large and medium enterprise customers + Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts + Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf + Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies + Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery) + Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector + Effective and confident decision making based on business and financial principles + Working knowledge of MS Office suite **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $73,805 - $98,406 in these states: CO $77,322 - $103,089 in these states: CA, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Remote **What to Expect Next** Requisition #: 340973 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit **************** About the Team The purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and health. Through this we achieve mutual success by helping our customers realize value, leading to long term customer retention and growth. The Role The primary purpose of the Customer Success Consultant Scale is to provide proactive outbound engagements to our customers to help drive product adoption and success. This role conducts one to many sessions (webinars, user groups, etc) for customer populations such as the platform strategy owners, system administrators, or sales leaders. This role also provides guidance, communication strategies, and playbooks for our customers as they continue to use Outreach. This role communicates with both internal and external resources. Location This position will be based from our Atlanta office and will be a hybrid position (2-3 days in office each week). Your Daily Adventures Will Include Partner with CAEs to mitigate risk of customer churn or contraction Partner with Technical Support when necessary to ensure customer questions and needs are met Promote and drive customers to self-service options Deliver one to many workshops, webinars, or user groups to encourage customer adoption and usage of the Outreach platform. Develop and track effectiveness success of one-to-many engagements to inform future customer success strategy Proactively monitor customer health to identify customers who may be at risk for churn or contraction Perform other duties as assigned Our Vision of You 2+ years of professional experience in a customer-facing role, preferably within a B2B environment 2+ years of experience in a customer success role Previous experience working in a SaaS environment, preferred Previous experience in a sales development role, preferred Demonstrated knowledge and understanding of customer health, value, and retention metrics Strong problem-solving skills Effective communication skills, both written and verbal, with the ability to tailor messaging for the audience Effective and strong presentation skills, especially in a one-to-many forum, both virtual and in person Strong expectation management skills Bachelor's degree in a related field, or the equivalent in work experience $60,000 - $98,000 a year The annual base salary range for this role is $60,000 - $98,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range. Your Recruiter will share specific details based on your location and role during the hiring process. #LI-LT1 Why You'll Love It Here • Flexible time off • 401k to help you save for the future• Generous medical, dental, and vision coverage for full-time employees and their dependents • A parental leave program that includes options for a paid night nurse, and a gradual return to work• Infertility/ assisted reproductive services benefit• Employee referral bonuses to encourage the addition of great new people to the team• Snacks and beverages in the Office, along with fun events to celebrate• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

DEPARTMENT: Customer Service JOB TYPE: Full-Time REPORTS TO: Operations Manager SUMMARY: Founded in 2014, Zywie Healthcare is a cardiac monitoring company. We record and transmit patients' EKGs through holter monitor, event monitor, & mobile cardiac telemetry monitors. We are a trendsetter in the industry by putting doctors' offices and hospitals in complete control of their cardiac monitoring. As an organization on the cutting-edge of medical science, we plan to expand beyond the confines of a cardiac device company to become the gold standard for patient care. We want you to help us make this a reality. We currently have an opening for a Customer Service Manager in our Johns Creek office. The CSM is responsible for the supervision of both of the internal and external customer service representatives, along with reporting, staffing, and oversight of the day-to-day functions of the department. DUTIES AND RESPONSIBILITIES: Supervise, train, and mentor customer service representatives. Conduct performance evaluations and provide constructive feedback. Foster a positive and collaborative team environment. Manage daily operations of the customer service department, including staffing, scheduling, and resource allocation. Monitor and analyze key performance indicators (KPIs) to ensure service standards are met. Address and resolve escalated customer issues and complaints in a timely and professional manner. Develop and implement customer service policies, procedures, and best practices. Identify areas for process improvement and lead initiatives to enhance efficiency and service quality. Collaborate with other departments to ensure a seamless customer experience across all touchpoints. Drive efforts to improve customer satisfaction and loyalty. Gather and analyze customer feedback to inform service enhancements. Ensure consistent application of company standards in all customer interactions. Prepare regular reports on department performance, including metrics related to customer satisfaction, response times, and resolution rates. Use data-driven insights to make informed decisions and recommend improvements. Develop and deliver training programs to enhance team skills and knowledge. Stay updated on industry trends and best practices to ensure the team is equipped with the latest tools and techniques QUALIFICATIONS: Bachelor's degree in business administration, Management, or a related field (or equivalent work experience). Proven experience in a customer service management role, with a track record of leading high-performing teams. Strong understanding of customer service principles, practices, and technologies. Excellent communication, interpersonal, and problem-solving skills. Ability to analyze data, identify trends, and make strategic recommendations. Proficiency in customer service software and CRM systems. Ability to work under pressure and manage multiple priorities in a fast-paced environment. COMPETENCIES: Leadership & Team Development The ability to effectively supervise, mentor, and develop customer service representatives while fostering a collaborative team environment. This includes conducting performance evaluations, providing constructive feedback, and creating training programs that enhance team capabilities and knowledge retention. Operational Excellence & Process Management Expertise in managing daily departmental operations including staffing, scheduling, resource allocation, and workflow optimization. This competency involves monitoring KPIs, identifying process improvement opportunities, and implementing best practices to enhance efficiency and service quality. Customer Relationship Management & Problem Resolution Advanced skills in handling escalated customer issues, developing customer service policies, and ensuring consistent application of company standards. This includes the ability to resolve complex problems professionally while driving improvements in customer satisfaction and loyalty. Data Analysis & Strategic Decision Making Proficiency in analyzing customer feedback, performance metrics, and service data to make informed strategic recommendations. This involves preparing comprehensive reports on department performance and using data-driven insights to guide operational improvements. Cross-Functional Collaboration & Communication Strong interpersonal and communication skills necessary for collaborating with other departments to ensure seamless customer experiences. This includes the ability to work effectively across organizational touchpoints and maintain clear communication channels at all levels. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Primarily sedentary office work with extended computer use Regular standing and walking for team meetings and floor supervision Occasional lifting of office materials (up to 25 lbs) Visual acuity required for data analysis and report review Manual dexterity needed for computer operation and documentation Benefits: Health Insurance PTO and Holidays 401(K) Life Insurance AD & D Insurance The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Zywie is an Equal Opportunity Employer. Zywie does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Details HMM The Times - Gainesville, GADescription About Us Metro Market Media, a leader in local media and marketing solutions, is committed to helping our communities thrive. With a portfolio that includes The Times of Gainesville, Forsyth County News, Dawson County News , specialty publications, and the much-anticipated “Best of” awards and events. We're looking for a Customer Service Manager who will help us deliver an outstanding reader experience every single day. About the Role The Customer Service Manager oversees a small but mighty customer service team responsible for subscriber support, circulation accuracy, and payment processing across multiple publications. You'll balance people leadership with operational oversight - making sure the systems, processes, and culture all work together to deliver excellent service. This role is ideal for someone who enjoys mentoring others, solving problems, and streamlining processes while maintaining a warm, customer-first environment. What You'll Do Lead & Develop the Team Supervise and mentor a small team of Customer Service Representatives. Provide daily guidance, training, and performance feedback to ensure the team delivers accurate, courteous, and efficient service. Coach team members on customer communication, problem-solving, and data accuracy. Support team scheduling, workload balance, and professional development. Deliver Excellent Customer & Subscriber Service Ensure every customer interaction (phone, email, or in-person) reflects our company's professionalism and commitment to community. Step in as needed to model best practices during peak times and to resolve escalated subscriber concerns. Partner with circulation leadership to improve retention, billing accuracy, and service consistency. Oversee Circulation Operations Manage daily operations related to billing, payments, refunds, and delivery invoices with precision. Prepare and review reports on collection accounts, stop saves, EZ Pay upgrades, and NIE donations. Maintain and verify print circulation data, including postal reporting and daily batch summaries. Monitor and maintain circulation database accuracy. Digital & System Management Oversee online customer activity, PayPal transactions, and data integrity within the DTI Circulation Information System. Train and support team members using Microsoft Office and circulation tools to improve data accuracy and system proficiency. Identify opportunities to automate manual processes or improve workflow efficiency. Continuous Improvement Develop, document, and refine procedures for customer service and circulation processes. Use customer feedback and team input to propose enhancements to systems or policies. Collaborate cross-functionally with departments like Accounting, Editorial, and Advertising to ensure alignment and communication flow. Why Join Us Purpose-Driven Work: Help sustain local journalism that informs and uplifts our communities. Supportive Culture: Work alongside a team that values collaboration, respect, and reliability. Professional Growth: Opportunity to lead, innovate, and make a meaningful impact in a respected local media company. Onsite Role: Based in our Gainesville, GA office to support hands-on teamwork and customer connection. Qualifications What You'll Bring A bachelor's degree in business, communications, or a related discipline is strongly preferred. Minimum 3 years of leadership experience in customer service, circulation, or operations - preferably in media, publishing, or a subscription-based business. Proven experience coaching teams and leading training initiatives to improve performance and efficiency. Proven ability to manage high-volume customer service operations with attention to detail and accuracy. Demonstrates consistent reliability and accountability by fulfilling responsibilities, meeting deadlines, and maintaining a strong commitment to organizational obligations. Advance proficiency in Microsoft Word, Excel, and Outlook; and strong comfort with data and reporting; experience with DTI or other circulation/database systems a plus. Excellent communication and problem-solving skills, with a calm, professional approach to challenges. Ability to prioritize and manage competing priorities and deadlines in a fast-paced environment. Strong communication skills, attention to detail, and commitment to representing the company with integrity and care.

DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - VIRTUAL - US Georgia Division: Solutions Job Posting Title: Customer Service Manager Time Type: Full Time POSITION SUMMARY Manages and builds the relationship with the clients at the site level while maintaining a working knowledge of the overall performance of the operation. Responsible for the optimal preparation, administrative follow-up and securing of the inbound, picking, packing, VAL and outbound process and the communication about these with the clients and internal stakeholders while meeting the client's SOP. This includes overseeing the work and output of any Team Leaders in the department. The Manager will be the escalation point to resolve any client requests or complaints in the event they are not able to be handled by the representatives in the department. Additionally, the Manager is expected to become a subject matter expert, both on Company's specific product offerings and processes, as well as on the industry in general. ESSENTIAL DUTIES AND RESPONSIBILITIES * Becomes familiar with clients, including key contacts, unique requirements, and operating processes * Deploys and improves existing policies and procedures by effectively managing and guiding supervisors and customer service representatives. * Works with the Operations Manager to ensure the operation is meeting targeted service levels such as but not limited to o Spot Quotes o Booking Capture o Shipment Monitoring o Billing Issue Resolution o Service Metric Monitoring o Reporting o Data Entry * Works with site leaders to ensure the operation is meeting all KPI targets. * Responsible for the highest priority escalation phone calls, especially those requiring the coordination of multiple teams and departments. * Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement. * Provides guidance to staff and assigns task to Customer Service staff. * Fosters career development, best practices, and optimal morale in the organization. * Relays consistent issues to the General Manager in a timely and efficient matter. * Monitoring of changes in the logistics processes and interfering in case of disruptions, including communication with clients and other stakeholders in case of disruptions and changes. * Coordination between CS team and other internal teams. * Calculation of production costs and providing input for invoice creation. * Provides input for annual budget to General Manager. * Setup and maintenance of process flows and working instructions, for example because of new customer implementations or revised customer agreements. * Continuous improvement of processes and services provided by the Company * Maintaining internal and external communication with regard but not limited to escalations, customer visits, specific customer needs, complaint handling and registration, status updates, cycle counting, quality topics and commercial topics. * Managing exceptional operational customer challenges/requests (for example large volume changes) * Organizing Operational Review Meetings and Business Review Meetings with key customers. * Participates in contract discussions/negotiations. * Supervises execution from qualitative and quantitative perspective and initiates corrective actions when needed. * Coordinates staffing of CS department * Performing of staff performance review meetings OTHER DUTIES (Site Specific) * Work overtime as dictated by business whether mandatory or voluntary * Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES * Leads, develops, and coaches team of 10-15 employees MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience * Must have a high school diploma or general education degree (GED). * 2 years' experience in a leadership role involving customer service or equivalent combination of education and work experience. * Experience as a Logistics Service Provider Department Manager and complete understanding of the full range of Logistics services, including order management, movement scheduling, customs brokerage, monitor and control services, cost optimization, and various industry specific requirements. * Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook. open/close Print Share on Twitter Share on LinkedIn Send by email

Join Barfield and Become a Part of the Adventure! If you are a talented Customer Service Account Manager interested in working in the exciting field of aviation, Barfield wants you! Barfield is more than just a prestigious name in the industry : it is subsidiary of Air France Industries KLM Engineering We are looking to hire a dedicated Customer Service Account Manager to join our team. The Customer Service Account Manager will support our Customer Service Department. We offer a comprehensive total compensation and benefits package. For more information about us, please visit our website at ******************* Position: Customer Service Account Manager Department: Customer Service Report to: Director of Customer Service FSLA Full time, Non-exempt Job Summary: The Customer Service Manager is responsible for providing support to our customers and sales team by preparing quotes and pricing. The Customer service manager will work closely with sales representatives, customers, and purchasing agents to ensure timely and accurate pricing information. The ideal candidate will have a strong background in sales support and customer service, excellent communication skills, and the ability to work in a fast-paced, deadline-driven environment. This hands on position is perfect for someone who wants to develop this role by taking ownership, supporting, and driving revenue. Key Responsibilities Create & deliver accurate and timely quotations for customers via ERP system by checking the internal database for contract terms and price conditions. Verify piece part pricing and labor are correctly applied to quotes. Check teardown findings to validate it is in line with the parts and service requested and the customer requirements. Make sure the write-up supports the over-and-above quote or warranty decisions. Check FMV (Fair Market Value) or new price of end unit to assess BER condition as per contract Collaborating with sales team to maximize profit by up-selling or cross-selling Create and monitor repair orders to outside vendors Answer daily RFQ's received via email, phone, or website Build and maintain relationships with customers, maintenance shops, and internal sales reps. Ensure that all quotes are compliant with company policies and procedures. Provide exceptional customer service and respond promptly to customer inquiries and concerns. Collaborate with the sales team to ensure that all opportunities are properly qualified and pursued. Support the sales team with administrative tasks, such as data entry and reporting. Effectively reporting program status through Program Reviews, Weekly Status Reports, and maintenance of appropriate daily metrics to ensure progress is being accomplished toward accounts objectives. Ensure that all commitments with customers are kept confidential Developing a complete understanding of key account needs Managing communications between key clients and internal teams Meeting all client needs and deliverables according to proposed timelines Working as a liaison with sales, logistics, managers, and team members from other departments to ensure the highest performance and quality of services and constantly improve customer satisfaction Identifying and anticipating potential issues that may affect the performance and the profitability of the accounts. Lead and define action plan together with a cross-functional team to resolve the issues Identifying part numbers' flow variations with sales and customers to help anticipating supply chain impact Monitoring cost, including but not limited to: Parts, labor, Exchanges, Outsource, BER, O&A, etc. Working with finance to maintain profit margin measures within assigned accounts Planning and presenting reports on the account performance and quarterly initiatives to share with team members Consistently analyzing client data to ensure GTA's and Contractual agreements are followed Expanding relationships and bringing in new clients Required Skills/Competencies/Qualifications: Goal-oriented, organized team player Encouraging to team and staff; able to mentor and lead Self-motivated and self-directed Excellent interpersonal relationship skills Able to analyze data and sales statistics and translate results into better solutions Two to five years' previous work experience key account management, customer service or relevant experience in MRO industry Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person with a customer oriented mindset Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills Knowledge of Quantum ERP a plus. English (French and Spanish a plus). Ability follow-through on client contracts Ability to multitask and manage more than one client account Proven results of delivering client solutions Be available to travel for customer visits as required. Be able to work full time at office location. Barfield is an equal opportunity employer. Equal Employment Opportunity is the Law. This law requires Barfield to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights As a Federal Contractor, Barfield is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Job Description Purpose of the position: • This person will oversee 6-10 employees in the call center department. These employees will be taking calls from providers pertaining to HEDIS measures Day to Day Duties: • Ensure the team meets it's goals and objectives through effective hiring, performance management, coaching and career development • Develop, implement and maintain materials and programs ensuring production and quality standards are met • Evaluate and audit performance and identify and implement improvement opportunities to increase overall productivity and effectiveness Qualifications • Recent healthcare experience • Extensive years of call center experience • Several years of management experience • Knowledgeable with HEDIS • Managed care background Additional Information Advantages of this Opportunity: • Competitive salary, negotiable based on relevant experience • Fun and positive work environment • Right to Hire opportunity • Can start right away! Interested in being considered? If you are interested in being considered for this position, apply to MJ Basan of Healthcare Support ASAP!!

Job Description About Us: We are a thriving, family-owned business with a rich history spanning nearly three decades. Our journey began with the determination of a young immigrant woman who, driven by the desire to support her family, embarked on a path of unwavering dedication. She worked tirelessly, even during pregnancy, and donned various entrepreneurial hats to lay the foundation of our success. In contrast to corporate giants, we hold a special place for personal relationships, emphasizing trust, loyalty, and a strong sense of ownership in all our endeavors. With the founder's continued active involvement, we are now transitioning to the capable hands of the second generation, extending our family further. Read on to see if you could be the next valued member of our close-knit family. What We're Looking For - Do You Fit the Bill? OUR MUST HAVES: Leadership Expertise: Have you successfully led teams towards achieving excellence? Initiative Taker: Is taking the initiative ingrained in your DNA? Positive and Proactive: Are you communicative, honest, positive, and warm in your approach? Lifelong Learner: If you don't know how to do something, do you proactively research and learn? Problem-Solving Pro: Do you relish identifying gaps and devising creative solutions? STRONGLY PREFER (But not a deal-breaker): Team Management Experience Hospitality Background (restaurants or hotels) Sales Skills and Experience (a significant advantage) Bilingual (Chinese and/or Spanish) Responsibilities: Increase sales Maintain profit Contain customer complaints Manage customer issues and assist Operations Manager with scheduling/operational needs Perform basic cashier functions and loading products into customer vehicles Develop and maintain extensive product knowledge while leading and/or delegating product training within the store location Manage the internal CRM system Support the management of a ~30,000sq.ft. warehouse / retail operation in business-to-business retail sales environment and lead operations in absence of the Operations Manager Lead a team of 2 - 5 members Conduct B2B customer service / sales with a focus on building and developing relationship with our customer base If this aligns with your skills and aspirations, we invite you to submit your resume or any other relevant links. With your consent, we'll schedule a phone conversation to explore the exciting opportunities ahead! We eagerly await your application!

Customer representation Product demonstrations Brand Management Face to face customer service New Customer acquisitions and existing customer upgrades Qualifications REQUIREMENTS: All applicants must be 18+ years of age & eligible to work in the USA No sales or management experience is required, but experience in retail sales, customer service, hospitality, sport, teamwork, leadership or similar can be helpful A degree is not required either, but ambitious graduates with business-related degrees often do well Additional Information We offer competitive compensation with a supportive work environment. Professional development is available as well as other company benefits. Successful applicants will be invited to schedule an interview. Send in your resume to our Hiring Manager for consideration.

As a member of Tidewater's Management Training Program, you will work closely with our experienced sales and marketing teams in our Atlanta headquarters. No Experience? No Problem! We pride ourselves on the ability to provided classroom and on-the-job training for all entry level employees! Our goal is to provide the tools necessary to build long lasting relationships with clients, and ultimately drive revenue on behalf of those accounts. Our program is structured to give a comprehensive education in all areas of business operations. Perks for our employees: Onsite fitness center and cafe Weekly salary & generous bonuses Outstanding growth opportunities Company funded travel Basic candidate qualifications: Bachelor's degree or relevant experience Strong verbal and written communication skills Familiarity with sales and marketing tools and techniques Ability to work both independently and as part of a team Strong organizational and time management skills We encourage all graduates to apply! Those with experience or interest in any of the following categories will do well in this role: Sales, marketing, customer service, retail, athletics, restaurant, teamwork, training, campaigns, leadership, communication, outreach, advertising, business development, hospitality, adaptability, promotions, teams, clubs, fitness, problem solving, military, entrepreneurship, delivery, negotiation skills, products and services.

Our Company All Ways Caring HomeCare Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. MUST HAVE PRIOR CUSTOMER SERVICE MANAGER EXPERIENCE Seeking a self-motivated professional with prior scheduling and management or supervisory experience An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships An experienced communicator and problem solver who is well-organized What you will receive: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Flexible work schedules close to home Retention and referral bonuses Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities External Job Description What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to: Oversee quality care and overall client satisfaction Supervise and provide guidance to the Caregivers who provide direct care to the clients served Manage employee scheduling, identify problem situations, and implement proactive solutions Maintain strong and positive relationships with referral partners, payor sources, and clients Ensure proper documentation and record-keeping Conduct periodic home visits and safety checks Qualifications What you will need: Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements) Accountable, reliable, and ability to work independently with good judgement Valid driver's license and auto insurance Effective verbal and written communication Excellent customer service skills About our Line of Business All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit ********************** Follow us on Facebook and LinkedIn. Additional Job Information At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits: Great company culture Competitive pay with daily pay options available Tuition reimbursement and campus partnerships Retention and referral bonuses. Work with your friends Benefits, Supplemental Plans, EAP, and 401K participation Career growth and development opportunities Salary Range USD $20.00 / Hour

The Community Service Supervisor performs general and/or specialized maintenance and repairs, applies proficient skills in several maintenance trade disciplines, supervises a team of maintenance technicians and assistants, manages a budget for the most cost effect practices, and provides supervision, training, and development for assigned associates. In addition, and along with the Community Manager, the Community Service Supervisor is responsible for overseeing the physical property, general maintenance repairs, unit make-readies, preventative maintenance, and construction or rehabilitation projects for the apartment community. JOB SPECIFIC COMPETENCIES: Provides service to residents in a prompt, courteous, and professional manner Establishes emergency maintenance on-call and daily work schedules for maintenance staff and meets with the Community Manager daily to report on the status of all scheduled work orders Follows up on work assignments for efficiency and thorough completion Instructs staff on and enforces work policies and procedures, safety procedures, and the use and maintenance of equipment and maintains on-site safety binder Makes regular inspections of the community, notifies management of problems and recommends solutions Can identify and correct hazardous property conditions that could place the property in a liable position Utilizes a preventative maintenance program to minimize the cost of maintenance and downtime of equipment and units by maintaining an adequate inventory of all parts, tools, and equipment Obtains competitive pricing on purchases maintains control through purchase orders, oversees contract labor, and orders materials as needed and approved by the Community Manager Assists Community Manager in preparation of annual budget to maximize income, control expenditures and maintain financial objectives to meet pre-determined budgetary goals POSITION QUALIFICATIONS: Education: High School Graduate or General Education Degree (GED) for consideration Some colleges or trade schools preferred Certificates and Licenses: HVAC/Freon Recovery Certification CPO (Certified Pool Operator) and EPA Universal certificates preferred Valid Driver's License Experience/Specialized Knowledge: Minimum of three (3) years related experience Knowledge of a variety of skilled trades, including elements of construction/installation, uses, repair, and maintenance including minor carpentry, minor plumbing, mechanical and electrical, household appliances, framing and finishing walls, doorways, roofs, and other elements of wooden structures, installing and repairing sinks, drains, and toilets, inspecting, cleaning and lubricating mechanical parts of equipment and may do basic welding and metal work Other Requirements: Completion of in-house training within the first 90 days of employment Enjoy the work that they do demonstrate a pleasant demeanor on the job and show a desire for success Exhibits behavior that is consistent with the Vision, Mission, and Core Values of the Company; makes working environment enjoyable for self and others The Community Service Supervisor is required to assist in special projects or activities designated by the Company or in the absence of the Regional Service Manager. This should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and it may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. Our Mission: Provide quality, safe, and affordable housing for low and moderate-income families Provide an environment for its team members to excel and be recognized and rewarded for their accomplishments Provide the Principals and Partners a fair return on their effort and investment Core Values: EXCELLENCE | INTEGRITY | RESPONSIBILITY | RESPONSIVENESS |RESPECT | CHARACTER