Customer service supervisor jobs in Elgin, IL

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world. Under general supervision, act as a liaison between clients and the laboratory to help deliver good service and scope future work as needed. Prepare and submit response quotes for work. Help prepare responses to Requests for Proposals (RFPs) and more complex quotes. Work with clients and the technical laboratory to scope work for proposal. Collaborate with clients to help ensure service is being delivered and provide follow up as needed. Monitor SGS activities against quote scope, schedule teleconferences and face to face meetings as needed. Maintain pricelists. Upon request give clients sample information and coordinate technical support and advice where needed to maintain high customer satisfaction. Follow Training SOP for training and training records. Use of general knowledge of Biopharmaceutical and/or pharmaceutical analysis from development to commercial testing encompassing methods development, validation or method transfer Work with departments to ensure Technical and analytical Interpretation of client compendia or other reference Bioanalytical or Analytical methods to scope out requirements to meet client needs Prepare proposals in a way that matches client enquires Scope and speed of decision is critical to help engage new & keep existing clients happy in our services. Incorrect scoping of work has potential to not meet client/regulatory requirements and open SGS to regulatory scrutiny. Review & approve routine quotes Able to review & interpret compendial and client methods to gather relevant information from the technical experts & department heads to scope out the effort and or resources required. Uses general knowledge to develop & present technical solutions to clients in proposals indicating cost timelines & resource With support and details from departments construct complex proposals including Development, validation, transfer or stability studies for review by the Department Heads or TCM's. Qualifications Degree in Pharmacy, Biotechnology, Biology, Chemistry or related science 3 - 5 years' experience working as a scientist in a lab environment or equivalent 1 - 2 years' experience in a customer service position - preferred. Additional Information SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time. If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call ************ for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.

We are currently seeking a meticulous and highly motivated Customer Support Specialist to join our AMC Operations team. This role offers a unique opportunity for personal and professional growth, as you will be challenged to deliver industry-leading customer service and contribute to continuous process improvement. Responsibilities: Develop lasting relationships with clients and appraisers Strong, detailed, and respectful communication required to understand and meet the needs of clients and the Customer Support Team Handling challenging client requests and questions as needed with a positive and effective approach Ability to have challenging conversations with appraisers and Customers, while keeping the end goal of meeting client needs in mind Effectively managing emails, providing clear and timely responses Reviewing order details and resolving any conflicts, discrepancies, or errors Identifying efficiencies in the workflow and providing suggestions to the management team Managing a queue-based workload that requires quick decision making, prompt communication and ability to move orders through statuses in a timely manner Reviewing order details with the ability to identify mistakes Ensuring new orders are assigned efficiently with the highest level of quality and diligence. Utilizing established policies and industry guidelines/procedures to ensure efficient workflow Managing risk by ensuring no information, documentation, or commentary is used causing AIR or USPAP violations Working independently and as a team to achieve goals and meet company expectations Seeking opportunities to expand knowledge of the appraisal and real estate industry Supporting a continuous improvement environment and providing suggestions or shared ideas to improve procedures and/or policies Meeting or exceeding specific departmental and personal goals. Exceptional customer service when answering phones and meeting SLA's. Skills you'll need: Comfortable in a high-production environment Immaculate interpersonal communication skills Experience in the Appraisal business (minimum 2 years) Proficient experience with Microsoft Office Experience in continuous process improvement and proactive problem-solving Ability to work effectively in a fast-paced, team-oriented environment Nice to have: USPAP Certification Located local to Rosemont, IL or Toledo, OH (Hybrid work schedule) Benefits: Medical, Dental, Vision, Life 401(k) Hybrid work environment Competitive PTO and Sick leave About Us: We are a high-energy, collaborative company that is revolutionizing the real estate appraisal industry in the United States. We value flexibility, dedication, and humility, and we are committed to working together to achieve our goals. If you're looking for a challenging and rewarding opportunity to grow your skills and make a real impact, we encourage you to apply.

The Account Manager is responsible for providing general office support and a variety of client support and other related tasks. The Account Manager will be responsible for collecting, organizing, and analyzing client data as well as other administrative and support functions such as scheduling client appointments, greeting clients, answering incoming calls, receiving and processing investment checks, scanning and maintaining client information in CRM and completing applications and forms. Primary Responsibilities The Account Manager can expect to focus their work in the following areas: Client Communication Greet clients and guests in a professional, friendly and hospitable manner Answer telephones and direct callers to appropriate member of the firm Respond to client emails in a professional manner Attend client meetings in a technical, supporting, and learning role Client relationship development, including ongoing and regular client contact and communications Client Preparation Client support including performing a wide range of activities, such as data gathering and analysis, development of recommendations, implementation, and ongoing portfolio management - within a financial planning context. Assist advisors and clients in completing application, enrollment and other forms as needed Client service, including planning updates, portfolio changes and reviews, information data gathering, portfolio returns, and new opportunity identification Data gathering from clients for initial meeting, engagement meeting and ongoing management meetings. Prepare necessary documentation and agendas one week in advance of appointments. Manage the follow-up process including action items, next contact date, follow up letter, update and maintain CRM. Prepare and mail forms and applications to clients as needed Forward investment checks and enrollment/application forms to necessary broker Administrative Tasks Daily Downloads (Pershing, DST Fan Mail) Review alerts from custodians May buy and sell investments for clients at the advisor's discretion Maintain electronic filing system, clear folders at the COB each day Administer and coordinate client billing process Consistently review accounts for compliance requirements Schedule client meetings with appropriate advisor Coordinate the pick-up and delivery of express mail services (UPS, Fed Ex) Scanning, filing, faxing and collating Place appropriate postage on outgoing mail and send via appropriate boxes Other Open and close the office (locking doors, turning off lights) Maintain kitchen area, stock refreshments and refrigerator Attend team meetings, Investment Committee Meetings and other meetings as necessary In addition to participation in the Financial Planning and Investment Committee meetings the CRA may participate in developing investment and financial planning strategies for the committees Complete special projects as needed Required Qualifications Self-confidence, personal integrity and an understanding of fiduciary responsibility A team player, with strong leadership skills and ability to multi-task and manage time effectively Ability to think through issues and problems from the client's perspective and offer solutions, willing to take responsibility for task completion, and seeks out ways to improve processes 2 years of relevant service-oriented experience and/or training, or equivalent combination of education and experience Ability to work independently on assigned tasks as well as to accept direction on given assignments Excellent verbal and written communication skills, and exceptional interpersonal communication skills Sound organizational skills and strong personal computer skills (MS Office Suite) Compensation Pay/benefits are competitive based on industry standards. Salary will be based on experience and industry benchmarks. Eligibility for Individual Performance as well as Firm-wide Incentive Bonuses Perks & Benefits 401(k) with Employer Match Health Insurance (with HSA option) Dental Insurance Vision Insurance Life Insurance Paid Time Off Policy Flexible Spending Account (FSA) Healthy Work/Life Balance Maternity/Paternity Leave Policy About World Investment Advisors World Investment Advisors is a nationally recognized financial services firm dedicated to providing the industry's premier independent retirement plan and investment advisory services to employers, executives, and individual investors. Collectively, WIA supports $76B assets 1 across 65 offices and 310 team members. Stimulating Environment At World Investment Advisors we strive to provide a challenging, stimulating environment for the best and brightest in the industry. We believe our employees can best serve our clients and advisors in an atmosphere where individuals are treated fairly, where professional growth is fostered and encouraged, and where a healthy balance between work and home life is respected and preserved. We promote a friendly and collaborative work environment. We are motivated by team camaraderie and are obsessed with doing the right thing for our plan sponsor clients and their plan participants. Team-Oriented Professionals typically work together in teams with multiple people from different departments to meet our clients' needs. Our junior staff works with their team members to develop the skills and knowledge to succeed and assume more senior level positions as they progress at our firm. We welcome team members from different backgrounds with different perspectives to help us innovate and make a difference for our customers and our communities. Why World Investment Advisors? Great company culture with an awesome team-oriented atmosphere! Professional growth opportunities Friendly and collaborative work environment World Investment Advisors is an equal opportunity employer. We believe the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging. Pensionmark is committed to equality and deeply believes in diversity, sexual orientation, gender, race, religion, ethnicity and other qualities that makes us all different. #LI-GP1 #LI-Hybrid 1 As of 12/31/2023, the WIA network of advisors and firms collectively provides support to over $55.4 billion in assets across a variety of channels including investment management and retirement plan consulting services. This includes regulatory assets under management (AUM) of over $24.5 billion.

Job Description Are you outgoing, ambitious, and ready to build a career that lets you grow, travel, and earn great money? At AGI, we're not just hiring - we're developing tomorrow's leaders. Our company helps young professionals build real-world sales, communication, and leadership skills through hands-on customer interaction. You'll be part of a fun, high-energy team that represents top brands in the field. If you're someone who thrives on face-to-face connections, teamwork, and learning fast, this opportunity is for you. We train you from the ground up, so no prior experience is needed. Compensation & Benefits Hourly or Commission-Only Options (depending on experience) Average Weekly Pay: $800-$1,500 Bonus Incentives: cash prizes, team trips, and contests Paid Training and continuous mentorship from industry leaders Career Growth: opportunities to move into leadership or management Travel Opportunities - regional events, retreats, and conferences Fun, supportive environment - team nights, networking, and recognition events Compensation: $800 - $1,500 per week Responsibilities: Engage with customers to understand their needs and provide tailored solutions. Represent top brands with professionalism and enthusiasm during face-to-face interactions. Collaborate with team members to achieve sales targets and enhance customer satisfaction. Participate in ongoing training sessions to refine your sales and communication skills. Contribute to a positive team environment by sharing insights and supporting colleagues. Track and report sales activities and outcomes to ensure transparency and accountability. Adapt to changing market trends and customer preferences to maintain a competitive edge. Qualifications: Experience in customer service or sales is a plus, but not required. Ability to engage and communicate effectively with diverse customers. Proven track record of working collaboratively in a team setting. Strong problem-solving skills to tailor solutions to customer needs. Willingness to learn and adapt to new sales techniques and market trends. Ability to maintain professionalism and enthusiasm in face-to-face interactions. Comfortable with tracking and reporting sales activities for transparency and growth. About Company Our mission is to inspire the next generation with optimism, teamwork, and results. We adhere to our core values and have a people-oriented environment that is exciting and professional! We encourage personal growth for our associates as we expand our business into new markets. We offer advancement opportunities with promotions based on performance and experience. Hard work and having fun are what we're all about.

**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! **Why you'll love this job** + American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization. + CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience. + Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors. + CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation. + This job is a member of the Airports Team within the Customer Experience Division + The pay range for this role is $50,000 to $84,000, taking into account the qualifications and experience of the selected candidate. **What you'll do** _As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations._ + Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being + Be a safety advocate: Look for safety concerns and address them as needed + Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors + Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity + Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner + Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements + Promote effective communication among departments to engage our team to work together to achieve common goals. + Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure + Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty) + Analyze station specific data on a regular basis to improve scheduling, training and overall station performance + Conduct lost time conversations + Understand corporate initiatives and how they apply to the local station (e.g. One team, One Turn metrics) + Ability to learn and apply union contract rules/regs in interactions with frontline team members and local union leaders + Produce local reporting based on station leadership needs **All you'll need for success** **Minimum Qualifications- Education & Prior Job Experience** + High School diploma or GED equivalency **Preferred Qualifications- Education & Prior Job Experience** + Previous airport customer service experience + 2 years' experience leading others + Knowledge of company policies, procedures, and functional automation applications **Skills, Licenses & Certifications** + Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment + Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate + Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems + Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action + Strong decision-making skills + Ability to work independently as well as collaboratively + Ability to work under demanding operational conditions + Ability to prioritize and execute with a sense of urgency and preciseness + Ability to use sound business judgment to resolve issues with internal and external customers + Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation + Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. + Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement + Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable + Applicable valid driver's license as required by local authorities, if applicable + Ability to work extra hours when there are operational needs + Ability to work rotating shifts including weekends, holidays and days-off **What you'll get** Feel free to take advantage of all that American Airlines has to offer: + Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. + Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. + Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more **Feel free to be yourself at American** From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American. EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.

Job Description Customer Service Manager Compensation: $70,000-$80,000 annually + incentives & benefits (Compensation varies based on experience and education) The Opportunity The Cary Company is seeking a dynamic and hands-on Customer Service Manager to lead our high-performing Customer Relations team. This role is ideal for a service-driven leader who thrives on coaching teams, resolving complex customer challenges, and elevating the customer experience. You'll be both a strategic leader and a frontline contributor-ensuring our service operations run smoothly while championing a culture of excellence and accountability. What You'll Do Lead a High-Impact Team Manage, mentor, and develop a team of 10 Customer Relations Specialists + 1-2 Team Lead Conduct regular coaching sessions, performance reviews, and team huddles Monitor daily workflows and adjust staffing to meet service level targets Champion the Customer Experience Serve as the escalation point for complex customer issues Analyze service metrics and implement improvements Promote a customer-first mindset across the team and organization Drive Operational Excellence Oversee order processing Lead root-cause analysis for recurring service issues and implement long-term solutions Collaborate with Sales, Warehouse, and Logistics to ensure seamless order fulfillment Be a Cross-Functional Connector Act as the voice of the customer in cross-departmental initiatives Partner with internal teams to streamline processes and remove friction from the customer journey What You'll Bring Bachelor's degree or equivalent experience 3+ years of experience in a customer service leadership role Proven ability to lead teams in a fast-paced, high-volume environment Strong communication, conflict resolution, and decision-making skills Proficiency in CRM/ERP systems and Microsoft Office Suite A passion for service excellence and continuous improvement Why This Role Matters As the Customer Service Manager, you'll be the support between our customers and our operations. Your leadership will directly impact customer loyalty, team morale, and Cary's reputation for delivering exceptional service. Perks & Benefits Medical, Dental, Vision Insurance Life and Supplemental Insurance Short Term Incentive Plan (STIP) 401K + Profit Sharing Health Reimbursement Account (HRA) Cafeteria Plan Childcare Reimbursement Program 9/80 Scheduling Option & Flex Fridays (after 1 year) Seasonal company events, yoga, and more About The Cary Company Founded in 1895 Over 240 employees across 7 locations nationwide Specializes in rigid packaging and industrial filtration Newly renovated headquarters in Addison, IL Strengths-based approach to employee development Privately owned and culture-driven Our Culture Autonomy, connectedness, and confidence in your role Regular 1:1s instead of traditional performance reviews Employee-led committees like Culture Committee and Cary Cares Supportive, upbeat environment where curiosity and collaboration are encouraged Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, In This Together Powered by JazzHR gwnf I1I2Gt

Job DescriptionBenefits: Bonus based on performance Flexible schedule Training & development BENEFIT/PERKS Competitive Compensation Part-Time, 25 hours per week, may include Saturdays WHAT YOU BRING TO THE TABLE Previous retail customer service or sales experience, including but not limited to: Ability to translate customer requirements into final products or services Multitasking: must have the ability to process multiple requests/projects simultaneously Effective verbal and written communication skills Strong attention to detail Outstanding time management and organizational skills Proficiency with Microsoft Office applications, Google Suite, and Windows is preferred Ability to work flexible hours WHAT WE EXPECT OF YOU Assist customers with shipping and packaging services Assist customers with their needs in person, through email, and by phone Process customer sales through the point-of-sale system Upsell, cross-sell, and actively participate in marketing and promotional initiatives Open and close the center, which includes cash registers, computers, and other center systems Assist management in maintaining, ordering, and stocking inventory Interact with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff Sort and deposit mail in private mailboxes Capture, complete tasks, and organize Virtual Mail Maintain the center consistent with established standards JOB REQUIREMENTS, INCLUDING PHYSICAL AND SAFETY A high school diploma or equivalent Valid drivers license Must be able to stand behind a sales counter for extended periods of time (60+ minutes) Must be able to lift at least 50 pounds Must be able to communicate clearly with customers by email, telephone, and in person Must perform all duties in a safe and efficient manner COMPANY OVERVIEW PostNet IL106 has been in business since 1992 and, through the years, has continued to support Lake Forest, Lake Bluff, and the surrounding communities by providing small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned and operated by local owners who are keenly focused on helping the businesses and individuals in their community succeed. At PostNet, our people enable us to achieve our purpose.

The Customer Service Manager leads the customer service team for ITW appliance component clients. This role is responsible for ensuring exceptional service delivery, including order management, issue resolution, communication with OEM customers, and coordinating internally with manufacturing, quality, supply chain, and logistics. The CSM is the “voice of the customer” within the organization and drives continuous improvements to service metrics, customer satisfaction, and operational efficiency. Key Responsibilities Team Leadership & Supervision Manage, mentor, and develop a team of customer service representatives/agents focused on OEM appliance component accounts. Establish performance goals, KPIs, and metrics; conduct regular performance reviews. Train staff in order management, system tools (ERP/CRM), product knowledge, OEM quality standards, and communication skills. Order & Account Management Oversee order entry, review, processing, tracking, and fulfillment to ensure on‑time delivery and alignment with customer requirements. Handle complex and escalated issues or orders; act as escalation point for OEM customers. Maintain key account relationships; ensure customer expectations are clearly captured and met. Cross‑Functional Coordination Collaborate with Manufacturing/Production to communicate order schedules, lead times, new product introduction (NPI) demands, and priority shifts. Work with Quality to resolve product defects, nonconformances, and returns related to components. Coordinate with Supply Chain and Logistics to manage inventories, shipping, import/export, freight, and customs (if applicable). Customer Communication & Relationship Management Serve as principal contact for OEM customers for service inquiries, delivery status, pricing, order changes, and complaints. Maintain proactive communication-status updates, delays, etc.-to OEM clients. Participate in customer reviews and meetings; gather feedback and ensure follow‑through. Process Improvement & Metrics Define, monitor, and report metrics such as On‑Time Delivery (OTD), Order Accuracy, Lead Time, First Pass Yield of orders, Customer Satisfaction (CSAT), Returns/Defects, etc. Analyze data/trends to identify process gaps, inefficiencies, or recurring issues and drive corrective actions. Implement Lean/Six Sigma or other continuous improvement practices (if applicable). Systems & Tools Ensure accurate usage of ERP and CRM systems; oversee new product introduction workflows and order processing in systems. Oversee EDI (electronic data interchange), if applicable for OEMs; ensure proper set‑up, data integrity, and resolving mismatches. Maintain customer portals, dashboards or reporting tools for timely visibility of order status, forecasts, etc. Forecasting & Planning Work with Sales / Product Management to understand forecasted demand from OEM customers; align production and inventory plan accordingly. Assist with new product launches-making sure customer requirements, pricing, quality, and delivery parameters are communicated and met. Escalations & Risk Management Manage escalations: delayed shipments, quality issues, supply interruptions. Identify business risks (e.g. supplier delays, capacity constraints) early and communicate up; propose mitigation plans. Compliance & Standards Ensure customer, regulatory, and OEM‐specific requirements are met (e.g., quality, safety, packaging, labeling). Adherence to company policies (pricing, credit, contracts). Compensation Information: 85k-100k ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

Because you don't just succeed - you exceed. Retail our way. A people-first culture. Inclusive spaces. Expanding teams, capabilities, and ambitions. And thanks to our incredible size and scale, more growth opportunities for you and more amazing experiences for our customers. As a Team Leader at Primark, progress is yours to own at the forefront of expanding this fashion revolution in the United States. Our strong values run through everything we do. We're caring, dynamic and we succeed together. There's real accountability and ownership here as you shape your team's development and encourage a fast, efficient, enjoyable customer experience. If you thrive outside your comfort zone, apply to join us as an in-store Team Leader. What You'll Do As a Team Leader, you will motivate and coach your team of Sales Associates to provide an exceptional store environment and customer experience, while optimizing sales. You will lead a team by providing ‘in the moment' coaching and training on Primark ways of working with ongoing feedback. Supporting the colleague experience, you will engage the Sales Associates in your team with an emphasis on recognition, communication, and wellbeing. Daily, you will collaborate with the store management team to support the running of the store and develop a high performing and engaged retail team. Here is how it looks in action: Managing an allocated section of a department; supporting colleagues to create inspiring displays and managing daily task allocation to keep your team engaged. Helping other managers with the day-to-day running of the store. Assist with recruitment, on-boarding, and development of Sales Associates while supporting a culture of continuous learning and improvement. Managing the cash lanes and Fitting Room areas as needed. Helping with customer feedback and complaints. Managing stock file accuracy and driving improved availably in-store with a consistent focus on size and option control to meet customer demand. Manage all pricing in line with Primark Pricing Principles. Monitoring pricing for accuracy, check markdowns are applied and monitored, and appropriate POS are displayed. What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. We're committed to your success and will provide you with a robust onboarding period. Here, you'll be empowered to succeed. As we rapidly expand across the globe, we'll give you the tools that you need to excel. We'll also offer you competitive benefits and work life balance - we know your life outside of the store is important. What You'll Bring Overseeing a team of Sales Associates and reporting directly to the Department Manager requires a bold team player to take the reins. Here's what we need from you: Excellent people skills to serve customers, lead the team and build credible working relationships with all store colleagues. Strong service focus with experience of delivering excellent customer experience while maintaining high store standards. Good commercial awareness and understanding of local selling patterns. Ability to guide and support a team to achieve results. You are nimble and adaptable, being able to flex your plans and priorities in a fast-paced environment. Good planning and organizational skills, prioritizing and working within agreed timescales. Experience supporting store management with the protection of people, property and premises by securing cash, stock and property. Keyholder responsibility including availability for emergency call outs. Ability to effectively manage difficult situations and have good problem-solving skills. Position holder must be able to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions and lead teams as a manager daily and in emergencies. Position holder must also be able to provide amazing customer service in English, which includes being able to orally communicate with customers in English and monitor the performance of English-speaking colleagues whose job duties require communication with customers. Excited? Good. Because it's energizing to put your skills to work, in a growing global business committed to helping people express themselves - and feel a sense of belonging. Apply to be part of Primark's future, today… and enjoy career growth, our way. The pay range for this role is: $25.00-$26.50 This is a good faith estimate of the minimum and maximum we would pay for this role at the time of this posting. The base pay rate offered will account for internal equity and may vary depending on the candidate's geographic region of work, job-related knowledge, skills, and experience, among other factors. Our fashion isn't one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together. Excited? Good. There's real accountability and ownership here as you shape your store, team's futures, and steer sales. It's energizing to put your skills to work, in a growing local and global business committed to helping people express themselves- and feel a sense of belonging. Because you thrive outside your comfort zone. Apply today to start your Primark journey! Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email ********************** with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability. REQ ID: JR-1498 Employee Permanent

At TA Resources we've re-imagined traditional staffing and HR outsourcing with Small Businesses in mind. Focusing on what makes our clients unique we match them with the talent they need to continue to grow. We are currently searching for a Head of Customer Service & Support for our client located in Round Lake, IL. Our client is not just a fragrance and flavor house; they are the pioneers of perfumery, taste, and malodor abatement excellence. Our cutting-edge technology and trendsetting creations are poised to captivate your senses like never before. As Head of Customer Service & Support you will oversee a department consisting of Order Entry Specialists and Customer Advocates, managing all aspects of domestic and international orders including order changes, order tracking, and customer communication. The Head of Customer Service requires a strategic thinker who can provide exceptional leadership and ensure a seamless customer experience. This role requires a high level of urgency, accuracy, and a willingness to work flexible hours to accommodate clients and account executives in different time zones. Key Responsibilities: Lead, mentor, and manage a team of four direct reports, including Order Entry Specialists and Customer Advocates. Serve as the primary point of contact for escalated customer inquiries and complaints, providing timely and effective resolutions. Foster a positive and collaborative work environment, promoting teamwork and professional development. Conduct regular performance evaluations and provide constructive feedback and coaching. Maintain proactive communication with clients to provide updates and address any concerns. Monitor and track orders with open order and daily shipment live links to ensure they meet client specifications and deadlines as self-sufficiently as possible. Collaborate with internal teams to verify order progress and ensure timely fulfillment only as needed. Respond to customer inquiries via phone, email, and other communication channels. Ensure clear and professional communication tailored to the clients time zone, work hours, and preferences. Establish and maintain strong relationships with customers, ensuring clear and proactive communication. Monitor customer feedback and identify trends to continuously improve customer experience. Develop and implement customer service strategies aligned with the company's goals and objectives. Analyze key performance indicators (KPIs) and metrics to assess department performance and identify areas for improvement. Prepare and present regular reports to senior management on customer service performance and initiatives. Implement cross-training for all roles and responsibilities. Demonstrate urgency in addressing client needs and resolving issues promptly. Research and accurately address client concerns self-sufficiently before responding. Work closely with internal teams including Logistics and Sales to resolve any order discrepancies or delays if you cannot determine the root cause yourself. Provide feedback to internal teams based on client interactions and experiences. Understand the order entry process for both domestic and international sales orders Serve as primary back up for order processors Other duties related to customer service may apply and be expected as issued by direct supervisors. Qualifications: Bachelors degree in Business, Communications, or related field preferred. Five plus years' experience in managing a customer support team or a similar role, preferably in an international setting. Experience in the fragrance, cosmetics, personal care, or candles industry is a plus. Excellent verbal and written communication skills in English. Strong problem-solving skills and the ability to work under pressure. High level of empathy and customer-centric attitude. Ability to multitask, prioritize, and manage time effectively. Personal Attributes: Culturally aware and sensitive to the needs of a diverse customer base. Patient, empathetic, and able to handle stressful situations with grace. Self-motivated, proactive, and able to work independently as well as part of a team. Working Conditions: Full-time position with a flexible schedule to accommodate evening hours and extensive email communication. May require occasional travel for training or team meetings. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A dynamic and inclusive work environment. Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Paid time off

Job DescriptionHHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. We're looking for an experienced Digital Customer Engagement Manager to join our Customer Experience team and lead the strategic design and execution of automated digital customer journeys that deliver exceptional customer experiences. This role is focused on helping our state/payer-sponsored homecare provider customers successfully adopt the HHAeXchange platform and realize its full value throughout every stage of their lifecycle. In this role, you will own digital engagement programs that drive provider activation and result in measurable adoption of our platform, aligned with defined milestones and strategic goals. You'll create scalable one-to-many engagement programs-including automated onboarding and adoption workflows, in-app experiences, targeted email campaigns, in-person events, office hours and webinars-that guide providers from initial onboarding through sustained platform use. Your work will be data-driven and outcome-oriented, with a strong emphasis on delivering the right message at the right time to drive action and reduce friction. Success will be measured in provider activation, platform adoption targets, and customer sentiment (i.e. NPS, CSAT). Success in this role requires deep understanding of the customer journey, from implementation to long-term engagement. You'll collaborate cross-functionally with teams such as Payer Customer Success, Implementation, Sales & Marketing, Technical Support, Customer Training, Internal Enablement, and Product. You'll also leverage tools like Pendo, Salesforce, and HubSpot to orchestrate and optimize digital touchpoints that scale customer success.This role follows HHAeXchange's hybrid work model, with an expectation to report to an HHAeXchange office if located within commuting distance (typically 3 days/week), unless business needs dictate otherwise. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. We are seeking candidates located in New York City, Minneapolis, or DC metro areas.Essential Job Duties Own the digital customer engagement strategy and execution for providers participating in state or payer-sponsored EVV programs, ensuring seamless progression through onboarding, adoption, and value realization. Design and execute automated customer journeys: drive the end-to-end digital experience (email, in-app messaging, webinars, and resource hubs, etc.) to drive platform adoption and deliver value to the right user/customer at the right time in their journey based on customer segmentation and lifecycle stage. Continuously optimize based on performance insights. Lead a cross-functional governance cadence for digital engagement across Payer CSMs, Payer Implementation, TCC, Marketing, and Product to support optimizing digital experiences and ensuring consistent, coordinated communication throughout the provider journey. Define and own the digital communications calendar by state/payer. Partner with Product to drive feature adoption from our sponsored provider segment via Pendo/in-app. Measure & Optimize - Own KPI framework & reporting (activation, adoption, NPS/CSAT) for sponsored providers and publish a quarterly scorecard. Use data-driven insights to iterate and improve campaign strategies, always keeping the customer experience at the center. Ensure compliance across State/Payer contracts: ensure all communications and digital programs align with contractual requirements across state programs. Deliver accurate, timely, and consistent messaging across every state/payer program rollout. Serve as subject matter expert on activation and adoption championing best practices and mentioning partners across communications, enablement and customer experience Other Job Duties Other duties as assigned by supervisor or HHAeXchange leader Travel Requirements Travel up to 10%, including overnight travel Required Education, Experience, Certifications and Skills Bachelor's degree or equivalent experience in communications, marketing, or related field. 5+ years of experience in digital engagement strategy or customer communications and customer success/engagement roles. Experience leading enterprise-scale digital programs across segments; strong analytical acumen (turning data into experience design changes). Proven experience working with a scaling portfolio of customers, automating customer experiences, and driving adoption and value outcomes. Proven ability to influence senior stakeholders in a matrixed org; budget/vendor management a plus Direct experience in the home care industry, with an understanding of the agency/provider perspective preferred Experience coordinating across multiple internal departments to deliver cohesive customer engagement strategies. Familiarity with state-sponsored healthcare programs or other regulated environments is highly preferred. Proven ability to manage customer-facing communications, including product releases, market updates, incident/crisis communications, creation of webinars, and landing pages. Strong writing, editing, and messaging skills with the ability to translate complex concepts into customer-friendly language. Skilled in leveraging platforms such as Pendo, HubSpot, and other customer engagement tools to design and deliver campaigns that drive adoption and engagement. Familiarity with segmentation strategies for targeting communications. Strong organizational and project management skills with the ability to handle multiple priorities. Excellent verbal and written communication skills; able to influence and collaborate with cross-functional stakeholders. Calm under pressure, with the ability to deliver clear, transparent communication during incidents. Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role. The base salary range for this US-based, full-time, and exempt position is $110,000 - $120,000 not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values. This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs. HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Part-time Description Job Title: Customer Service Supervisor Department: Recreation Classification: Seasonal Target hourly hiring rate: $17.00 No Directly Reports To: Recreation Manager-Aquatics & Fitness The Stingray Bay Customer Service Supervisor is a part-time position located at Stingray Bay. The Customer Service Supervisor is responsible for overseeing the daily operations for pool admissions and concessions in compliance with Illinois Department of Public Health Food Service Standards and Huntley Park District Policies and Procedures. The Customer Service Supervisor reports to the Recreation Manager - Aquatics and Fitness Requirements ESSENTIAL DUTIES/REPONSIBILITIES 1. Responsible for the training, supervision and evaluation of assigned staff. 2. Prepare and conduct in-service staff training. Responsible for the documentation of ongoing training. 3. Responsible for the timely and accurate submittal of payroll information. 4. Order supplies and equipment and arrange for proper distribution. 5. Develop and implement routines, schedules, and procedures for daily operation. 6. Assign staff duties. 7. Must follow cash control procedures. 8. Maintain and review records and evaluations of all operations, staff, and facilities. 9. Provide feedback of vendors, items offered, operations, and recommendations for improvement. 10. Monitor safety and all procedures as they pertain to the complete supervision of all participants and staff. 11. Employee must maintain an organized workspace, which includes, but not limited to having all the necessary supplies, forms, equipment, etc. needed for operations. 12. Employee must respond to internal and external phone calls, e-mails, comments, and suggestions in a timely manner. 13. Employee must accurately answer patron questions in a timely manner. 14. Employee must assist in customer service, which include, but not limited to customer issues, comments, complaints, and concerns. Employee will be assisting the customers in different ways, such as, but not limited to person to person and over the phone, and must be able to assist them immediately or direct the customer to the appropriate manager if necessary. 15. Employee must complete the necessary forms for accidents and incidents. 16. Manages a cost-effective operation within guidelines set by supervisor. 17. Forecasts and plans the purchase of food, supplies and equipment. 18. Oversees and/or participates in menu planning. 19. Responds to customer preferences and industry trends. 20. Ensures that established sanitation and safety standards are maintained. 21. Oversees and participates in the preparation and serving of food. 22. Employee must be able to work independently. 23. Employee must enforce pool rules and regulations 24. Additional responsibilities as needed. 25. Current CPR and first aid certification or able to attain certification prior to opening day of Stingray Bay. QUALIFICATIONS 1. Experience in food preparation and sanitation, familiar with operation of food service equipment and knowledge of health code requirements. 2. Food Service Manager certification is required before the start of the season. 3. Must have excellent computer skills. (Microsoft Office) 4. Ability to learn and use new computer software. 5. Must demonstrate excellent communication (written and verbal), organizational, and customer service skills are required. 6. Be available to work extended hours, including nights, weekends and. 7. Must possess a valid Illinois State Driver's License. MARGINAL FUNCTIONS 1. Employee must attend and contribute to staff meetings. 2. Employee must assist the Recreation Director as requested. 3. Employee is responsible for managing property and equipment through ensuring appropriate levels of safety and cleanliness, by completing the maintenance themselves or identifying and initiating work order requests and repairs. 4. Employee must attend workshops, and seminars pertaining to employee's position, as needed, for new ideas, developments, regulations, and techniques. 5. Assists and substitutes for staff as needed. COGNITIVE CONSIDERATIONS 1. Employee must have the ability to read and understand materials, such as, but not limited to, rules and regulations books, manuals, and schedules. 2. Employee must be able to make decisions objectively based on customer service and fiscal constraint. 3. Employee is responsible for keeping organized records and reports. PSYCHOLOGICAL CONSIDERATIONS 1. Employee must be able to work independently in day-to-day operations with general direction of the Recreation Manager. 2. Employee must have the ability to delegate work, where appropriate, in order to accomplish work most effectively. 3. Employee must demonstrate leadership qualities to perform required work. 4. Employee must have the ability to maintain self-control and composure in difficult situations. 5. Employee must have the ability to recognize priorities and meet deadlines. 6. Employee must have the ability to receive constructive criticism and/or supervision. 7. Employee must have the ability to be flexible and adaptable to new situations. 8. Employee must possess enthusiasm and drive with a desire to accomplish goals and objectives 9. Must possess a pleasant demeanor and have the ability to interact with the public in a courteous manner at all times. 10. Employee must be able to resolve differences and problems that arise with patrons, or when necessary seek the assistance of the Recreation Director in resolving such issues. ENVIRONMENTAL CONSIDERATIONS 1. Employee may be exposed to indoor or outdoor conditions, including extreme heat and humidity, cold, and rain. 2. Employee must operate and handle assigned equipment. PHYSICAL REQUIREMENTS 1. While performing this job, the employee is required to speak and listen, stand, walk, use hands, sit, stoop or kneel, bend and lift and/or move up to 30 pounds. 2. Employee must have the physical agility to maintain mobility from site to site and be able to perform manual tasks. 3. Employee may perform duties, which include, but not limited to lifting, stooping, bending, twisting, and climbing. 4. Employee may need to stand for prolonged periods of time. 5. Specific vision requirements include, distance, color vision, peripheral and depth perception and ability to adjust focus. 6. Must be able to maintain safe and well-organized work areas. 7. Must be able to function in stressful situations. 8. Worker must be able to follow directions with safe follow through and exercise good judgment and safety awareness. Reasonable accommodations may be made to enable individuals with disabilities. SAFETY AND FACILITY REQUIREMENTS 1. Must comply with facility procedures for food storage and preparation in observance of IDPH standards. 2. Assure a safe and hazard free environment by inspecting and taking the necessary action to correct and safeguard against potential problems and/or accidents. 3. Must comply with all safety policies and procedures now in effect or adopted in the future. 4. Worker must be able to follow directions with safe follow through and exercises good judgement and safety awareness. 5. Worker will use all required PPE. 6. All unsafe conditions are to be reported to your supervisor immediately. OUTLINE OF BENEFITS CAN BE LOCATED HERE GENERAL STATEMENT OF POLICIES, SAFETY, ETC. It is expected that all Huntley Park District Staff work toward the Mission, Vision and Core Values of the Huntley Park District and comply with the policies and procedures as set forth by the Board of Commissioners. Resources that outline these policies and procedures include the Board Policy Manual, Personnel Policy Manual, Safety Manual, Departmental Manual, Area or Job Specific Manuals and other written or verbal procedures as provided by your supervisor. As all situations cannot be documented even in manuals such as these, it is further expected that your actions as an employee are always performed with safety in mind, respect of your fellow staff and customers in mind, and at the direction of your supervisor. It is expected that all staff will learn and understand these policies and procedures. This job description is meant as an outline of the job and does not represent all duties or a contract of employment. Approved Salary Description $17.00 - $20.00 Hourly DOQ

Filling 9 Entry Level Positions! START A CAREER NOW! CUSTOMER SERVICE - FULL TRAINING ENTRY LEVEL PROVIDING PROFESSIONAL, EXCEPTIONAL, AND DISTINCTIVE CUSTOMER SERVICE AND ADVERTISING CAMPAIGNS IN Chicago NY Marketing Firm is an outsourced marketing and advertising company in the Chicago area. We are responsible for participating in ongoing market planning and developing new market opportunities for some of the top companies in our area. As a direct result of our "one of a kind" approach and success in increasing our client's brand name awareness by attracting new customers and exposing their product to new tiers of distribution, we are experiencing phenomenal growth. We strive to attract and retain the most capable and skilled people. We are looking for team players, natural leaders, and self-starters who are goal-oriented and have an affinity for working with people. Our philosophy and mentoring program supports each individual with the training, encouragement, and opportunity essentials to progressive career growth. Do not underestimate your own qualifications! OPENINGS INCLUDE: ENTRY LEVEL CUSTOMER SERVICE MANAGEMENT EVENT SET UP PROMOTIONS/DEMONSTRATIONS REQUIREMENTS PROFESSIONAL IMAGE IS A MUST ABILITY TO COMMUNICATE EFFECTIVELY ALL GREAT LEADERS WERE ONCE STUDENTS, SO A STUDENT MENTALITY IS VITAL We have 9 ENTRY LEVEL openings that we are looking to fill ASAP. Graduates Welcome! All positions must be filled ASAP! All applicants must be available immediately and should possess the following: Experience in a team related field. Desire to travel at least 1 or 2 weeks a year to other branch offices for further training. Great communication skills. Ability to excel in unsupervised solo assignments with members of opposite sex, as well as team projects. The personality that thrives in a merit based environment. NYMarketingFirm.org We have been growing rapidly and are continuing to expand our operations and offerings. If you are a proven performer, we would like to take a closer look at working for us. Our Positions have Strong performance-based pay structure in-person sales with customers Opportunity to gain new skills and experience.

Benefits: Life Insurance / Long Term Care 401(k) 401(k) matching Company parties Competitive salary Employee discounts Free food & snacks Paid time off Training & development As a Customer Service Manager you will report directly to the owner and be responsible for overseeing our customer experience. You will be in charge on all inbound customers through email, phone and in person, making sure deadlines are being met as well as working with our clients to understand their requirements and estimating their projects. This is an excellent position for someone with some basic knowledge of the industry and building a lasting career. You will be trained on our software and procedures as well as have an experienced staff to work with daily. The primary responsibility of the Production coordinator/manager is to maintain the flow of projects in house and staff for maximum production efficiency. We are a 30+ year old family owned and operated business. We have a great work environment that lends itself to team oriented individuals. If you are a true team player looking for an enjoyable work place please apply. The owner strongly believes that he hires "co-workers" rather than "employees". There is enough stress in the world, we don't need to add to that, we strive to keep a friendly atmosphere. If you are ready to be part of a great team, this job is for you. BENEFITS/PERKS: Competitive Compensation Flexible Scheduling - 8-hour shift - Monday to Friday Hard work, collaboration, humanity, fun, and laughter Career path development COMPANY OVERVIEW:As an established leader in the Printing and Design industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier. Our tight-knit team in Northbrook is actively seeking a Customer Service Manager to join us full time. The Customer Service Manager is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. More than anything, we're looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member. WHAT WE EXPECT OF YOU: Serve as the primary internal representative of the organization. Convey to the customer our expertise in products, services, and capabilities. Serve as an external key educator to our community and customers. Communicate customer requirements to the support team in accordance with company policies and procedures. Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Determine charges for services requested, collect deposits or payments, or arrange for billing. Attract potential customers by answering product and service questions and suggesting information about other products and services. WHAT YOU BRING TO THE TABLE: Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction. Ability to effectively build relationships with customers and teammates. Strong written and verbal communication skills. Desire to continuously look for ways to help people. Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem. Compensation: $22.00 - $26.00 per hour At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you. We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team! We invite EVERYONE to apply! *AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Employee discounts Free uniforms Health insurance Training & development Wellness resources About the Role: As a Customer Retention Specialist at Mr. Rooter of Cook County, you'll play a vital role in ensuring our customers receive exceptional service and support. Join our passionate team in Elk Grove Village, IL, and help us foster lasting relationships with our clients while contributing to our mission of delivering top-notch plumbing solutions. Responsibilities: Engage with customers to address inquiries and resolve issues promptly. Develop and implement customer retention strategies to enhance satisfaction. Analyze customer feedback and data to identify trends and opportunities. Collaborate with team members to create personalized follow-up plans. Monitor customer interactions to ensure service excellence and compliance. Maintain accurate records of customer communications and resolutions. Utilize CRM software to track customer engagement and retention metrics. Assist in creating customer loyalty programs and promotions. Maintain a low or no anxiety position Requirements: Proven experience in customer service or retention roles, preferably in the service industry. Strong communication and interpersonal skills with a customer-centric attitude. Ability to analyze data and derive actionable insights. Familiarity with CRM systems and customer engagement tools. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. High school diploma or equivalent; degree in business or related field preferred. Positive demeanor and a passion for helping others. Ability to keep the everyday anxious situations at a very low position to remain effective in the role About Us: Mr. Rooter of Cook County has been proudly serving the Elk Grove Village community for over 20 years. Our commitment to reliable, professional plumbing services has earned us a loyal customer base and a stellar reputation. We value our employees and foster a supportive work environment where everyone can thrive and grow.

Job DescriptionDescription:Catholic Charities, Diocese of Joliet offers 43 paid days off per year, excellent medical benefits, and an employer-sponsored 403b plan that requires no contribution from employee. We prioritize your well-being and financial security. Do you want to use your skills and talents to make a lasting difference in the world? At Catholic Charities Diocese, of Joliet we are mission-driven, focused on positive results for people and believe that people should be treated with dignity and respect. If you feel the same way, we encourage you to join us in making a difference! Discover an extraordinary career opportunity that combines competitive pay with outstanding benefits. Apply now so we can make a lasting impact together! General ResponsiblitiesHours: Monday-Friday, 1:30pm-10:30pm Supervise Residential Homeless Service Case Workers. Coordinate food assistance and shelter coverage. Provide consultation and development to staff, including hiring, firing, orientation, and training. Operate as a member of the Leadership Team at Daybreak. Prepare and distribute regular reports, including funding reports and program evaluations. Oversee provision of food to participants. Supervise training and scheduling of residential staff, ensuring hours are within budget. Ensure proper coverage and safety protocols for the cold shelter program. Conduct monthly shelter participant sessions and ensure smooth shelter operations. Actively support and hold each supervised employee responsible for achieving their professional growth and development goals, fostering a culture of continuous learning and accountability. Other duties as assigned within the guidelines of this position. Great Employer Provided Benefits Time-off: 14 Holidays - 15 Vacation days - 5 Paid Leave days and 9 Sick days Medical/Dental/Vision Health Insurances Flexible Spending Account Short-term Disability Insurance Long-Term Disability Insurance (employee paid optional) Life and AD&D Insurance 403B Retirement Plan with employer contributions Employee Assistance Program (EAP) Requirements: High school diploma required; Bachelor's degree in Social Work, Education, Human Services, or related field preferred. Minimum of 5 years of experience working with individuals and families in poverty and/or crisis. Food Sanitation Certificate required within 4 months of employment. Prior supervisory experience preferred. Good organizational skills. Skills in collaborating with other disciplines and community service providers. Understanding of program operational boundaries. Availability to work flexible hours. Proficiency in Microsoft Office applications. Strong verbal and written communication skills, background clearance, TB test, valid driver's license, reliable transportation, and proof of liability insurance.

Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering with related Cathay department colleagues to proactively provide services for customers. Ensure regulatory compliance and staff adherence to bank policies and procedures. Maintain operational integrity of the branch. DIRECT REPORTS The incumbent supervises Relationship Bankers and all Operations staff (depending on the branch's staffing requirements) ESSENTIAL FUNCTIONS Service and Sales Responsibilities: Interact in an effective and professional manner with all levels of bank personnel, corporate and bank clients demonstrating commitment to quality and extraordinary customer service Ensure staff are actively profiling customers during new account and teller transaction process to identify cross sell opportunities to meet customer needs/requirements Responsible for developing and tracking individual performance goals. Develop coaching and mentoring process for staff to ensure their performance meets bank customer service, sales, and operational requirements Establish and manage achievement of assigned team and individual sales production goals Collaborate with Branch Manager / Relationship Manager in support of prospect and customer calls to develop customer onboarding plan, including set-up of products and services Support business development colleagues, and perform marketing activities as needed in efforts to achieve branch growth and profitability goals May register as MLO (Mortgage Loan Originator)- based on branch/market needs, to support loan inquiries, interview loan applicants, and assist with loan related functions Represent the bank by actively participating in outside civic/community affairs, business/ industry-related organizations and other professional activities as appropriate Operations, Management & Administration Responsibilities: Direct the operations functions of the branch. This encompasses the full knowledge of branch functions which include- new accounts, teller operations and safe box. The incumbent acts as the resident expert on procedural, risk and regulatory functions within the branch Ensure that the branch consistently complies with all bank policies/procedures, banking regulations and meets satisfactory audit rating. Implement appropriate controls and oversight for any identified deficiencies Ensure sound operating conditions are maintained in the branch by utilizing the daily and monthly operational and reporting reviews along with completion of required branch certifications Perform staffing evaluation to ensure appropriate levels of staffing and skill sets in support of customer service requirements. Work with Branch Manager and Regional management on effective staff deployment and utilization Ensure performance reviews/evaluations of the branch's non-officer staff and officers as assigned, are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer service skills and sales/referral activities Recommend hires, transfers, terminations, salary adjustments, performance standards and reviews. Approve employee daily time records, work assignments, vacations, sick pay, etc. May serve as Safety and/or Security Officer for the branch QUALIFICATIONS College degree a plus. Three to five years' experience in a similar capacity with management/supervisory responsibilities. Comprehensive knowledge of all aspects of branch service functions. Thorough knowledge of bank policies and procedures. General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures. Direct sales experience desired. Computer experience (Microsoft Word, Excel, Outlook) required. Good management skills with emphasis on planning, organization and scheduling. Excellent verbal and written communication skills. Bi-lingual English and Chinese (Mandarin or Cantonese) preferred. OTHER DETAILS $28.84 - $32.70 / hour Pay determined based on job-related knowledge, skills, experience, and location.This position may be eligible for a discretionary bonus.

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Part and Full Time Benefits Eligibility Medical, Dental, Vision insurance 401(k) Associate assistance program Employee discounts Referral program Early access to earned wages for hourly associates (outside of CA) Optional voluntary benefits including ID theft protection and pet insurance Full Time Only Benefits Eligibility Paid Time Off Paid holidays Company provided life insurance Adoption benefit Disability (short and long term) Flexible Spending Accounts Health Savings Account Optional life and dependent life insurance Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan Tuition reimbursement Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program. Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. The application window is anticipated to close within 30 days of the date of the posting. Education and Experience High school diploma or equivalent plus one year certificate from college or technical school preferred. Minimum of one to two years related experience. Prior supervisory experience preferred. Certifications, Licenses, and Other Special Requirements Current ServSafe Certification required. Obtain/hold any local, state and/or county required food handling/sanitation licenses and/or certificates. Management/Decision Making Uses limited independent judgment to make decisions based on precedents and established guidelines. Solves problems using standard procedures and precedents. Knows when to refer issues to supervisor and when to handle them personally. Knowledge and Skills Has a working knowledge of a skill or discipline that requires basic analytic ability. Has an overall understanding of the work environment and process. Has working knowledge of the organization. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions. Physical Demands and Working Conditions Standing Requires interaction with co-workers, residents or vendors Walking Sitting Occasional weekend, evening or night work if needed to ensure shift coverage. Use hands and fingers to handle or feel Reach with hands and arms Possible exposure to communicable diseases and infections Climb or balance Stoop, kneel, crouch, or crawl Talk or hear Exposure to latex Ability to lift: Up to 50 pounds Possible exposure to blood-borne pathogens Possible exposure to various drugs, chemical, infectious, or biological hazards Subject to injury from falls, burns, odors, or cuts from equipment Vision Brookdale is an equal opportunity employer and a drug-free workplace. Responsible for providing a quality dining experience by greeting and seating residents and guests, overseeing dining services staff in the absence of the Manager and maintaining a pleasant and clean dining environment. May be required to supervise other staff positions. Assists Manager with daily supervision of dining services associates. Ensures smooth and timely opening and closing of the dining room. Ensures room service orders are delivered timely and properly. Ensures meals are palatable and appetizing in appearance. Maintains a pleasant and clean environment. Inspects work to ensure completion. Adheres to all safety and sanitation standards. Plans daily menu for residents in accordance with company standards and procedures. Assists in ensuring proper staffing coverage for each shift including making changes due to absences. Works with Dining Room Manager to produce weekly schedules with budgetary guidelines for service staff. Assists service staff during mealtime as needed. Assists in greeting and seating residents and guests. Assists in resident billing of food services charges. Oversees staff in absence of Manager. Provides supervision for special events. In consultation with the Director, Dining Services, hires, trains, disciplines and terminates departmental employees in accordance with company policy. Develops and maintains good working rapport with inter-department personnel, as well as with other departments within facility to assure that food service is properly maintained and meets the needs of the residents. This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Health Services Supervisor II (Part-Time/Full Year) JobID: 4987 SUPERVISORY Date Available: Immediately Additional Information: Show/Hide Health Services Supervisor II (BSN) - District 214 Specialized Schools Lead Health Services for Diverse Student Populations! District 214 Specialized Schools is seeking a highly skilled and experienced Registered Nurse (BSN) to serve as a part-time, full-year Health Services Supervisor II. This crucial role will provide comprehensive health services leadership and support across our specialized programs: The Academy at Forest View, LIFE, International Newcomer, Vanguard, and The Young Adult Program. These programs are designed to meet the unique health and wellness needs of our diverse student population, empowering them to thrive. We are looking for a dedicated health services professional with a strong clinical background and a passion for providing exceptional care. Candidates should excel in collaborative team environments and possess a deep understanding of the unique health needs of diverse student populations. About District 214 Specialized Schools: Our Specialized Schools provide tailored programs to meet the diverse needs of our student population. We are committed to ensuring every student receives the necessary health support to succeed. Position: Health Services Supervisor II (BSN) Responsibilities: * Clinical Leadership and Program Management: * Supervise and evaluate health office staff across multiple specialized school sites. * Develop, implement, and evaluate comprehensive health service programs tailored to the unique needs of each student population. * Lead local health planning initiatives (immunizations, screenings, etc.). * Manage and plan the annual budget for the specialized schools' health services. * Direct Student Care and Case Management: * Oversee the implementation of individualized health care plans, medication management, and medical accommodations. * Respond to medical emergencies and provide direct nursing care as needed. * Serve as a liaison between students, families, healthcare providers, and school staff. * Oversee and conduct vision and health screenings. * Manage complex health cases and provide necessary follow-up. * Compliance, Collaboration, and Communication: * Ensure compliance with all health-related regulations and reporting requirements. * Maintain accurate and confidential health records. * Collaborate with interdisciplinary teams (social workers, therapists, etc.) to support student well-being. * Provide ongoing training and support to staff on health-related topics. * Conduct and provide an annual review, analysis, and report of district health data to the administration. * Collaborate with district and building leadership to ensure equity in practice. * Community and Resource Coordination: * Develop partnerships with community health organizations to support student wellness and access to care. * Connect families to needed resources. Qualifications: * Bachelor of Science in Nursing (BSN) degree. * Current Registered Nurse (RN) license in the state of Illinois. * Extensive experience in clinical nursing, preferably in school nursing, public health, or a related field. * Strong understanding of diverse student populations and their unique health needs. * Excellent clinical assessment, critical thinking, and problem-solving skills. * Exceptional communication, interpersonal, and leadership abilities. * Ability to work independently and as part of a collaborative team. * Proficiency in electronic health record management. * Commitment to providing high-quality, equitable health services. Join our team and play a vital role in supporting the health and well-being of our exceptional students! LENGTH OF CONTRACT: 12 month assignment, 20 hours per week SALARY AND BENEFITS: * Supervisory Salary Range - $79,885 to $99,856 (pro rated for part-time position) * Longevity bonus of 1% for those at the top of the salary range. * IMRF Participation. * 403(b) & 457(b) participation. * Generous vacation (20 days annually, 25 after 20 years) and holiday (15 paid holidays) schedule. * 14 sick days and 4 personal leave days each year. * Paid bereavement leave. * Remote work options: Up to 10 days annually. * Employee Assistance Program. * Professional growth opportunities, including tuition reimbursement and mentorship programs. * $2,000 bonus for completing a pre-approved doctoral program. * Option to cash out up to 3 unused vacation days annually. APPLICATION PROCEDURES: In addition to completing an online application, all candidates are required to provide all of the following as separate items electronically: * A single page cover letter indicating interest in the position; * A resume listing personal data, education, training and experience; and * Three current letters of recommendation. Click on the RED "APPLY" button above to begin an application. Please be aware that as a requirement of your application you will be invited to complete a digital interview via RIVS (Interviewstream). The invitation will come to your email and the RIVS (Interviewstream) system gives you ten (10) calendar days to complete the interview from the time the invitation is issued. Keep in mind that the interview must be completed before you can submit your application, even if the interview expiration is beyond the date of the application deadline. Therefore, all your application materials, interview included, must be submitted by the application deadline. Please email ******************* to request an extension. "We are an equal opportunity employer and value diversity at our district. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status."