Customer service supervisor jobs in Fishers, IN - 1,310 jobs
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Sr. Customer Service Manager
Java House
Customer service supervisor job in Carmel, IN
We're not just crafting cold brew, we're
revolutionizing
the beverage industry. At Java House, our
Peel & Pour Pods
are redefining how cold brew is experienced, delivering café-quality coffee with unmatched convenience - zero equipment and zero hassle, just
amazingly smooth
and bold flavor in every pod. Now is your chance to join a fast-growing and innovative team that is reshaping how the world views coffee. If you are energized by growth, inspired by innovation, and ready to be a part of something big - let's chat!
JOB DESCRIPTION
We are seeking a Sr. CustomerService Manager to support the Java House business by delivering exceptional service to our customers, distributors, and retail partners. This role is responsible for managing orders, resolving issues, and providing product information, while maintaining a high level of professionalism and accuracy. The ideal candidate has customerservice experience, strong communication and problem-solving skills, and thrives in a fast-paced, product-driven environment.
RESPONSIBILITIES
Serve as the primary point of contact for all Java House B2B and B2C customers
Support order processing and entry, product shipments, customer portal questions, troubleshoot portal issues, product information, and maintain customer accounts
Handle all inbound calls and emails in an appropriate manner
Collaborate with Sales, Logistics/Supply Chain, Marketing, and Operations to address customer needs and resolve issues in a timely manner
Build strong relationships with customers and retail partners to support long-term loyalty
Maintain detailed and accurate records of customer interactions using CRM (Salesforce)
Provide all feedback to internal teams to improve service, product quality, and processes
Track and report order shorts, and lost sales and identify root causes
QUALIFICATIONS
Bachelor's degree in marketing, business administration, or related field
3-5+ years' experience incustomerservice role; 1+ year in leadership role
Proficiency in CRM and ERP software and Microsoft Office Suites
Ability to read and analyze Power BI reports and dashboards
Knowledge in food and beverage, retail, or consumer packaged goods industry preferred
KNOWLEDGE AND SKILLS
Strong interpersonal skills, with the ability to influence and collaborate with cross-functional teams, and work effectively with others
Commitment to understanding and meeting customer needs while maintaining a positive customer experience
Ability to manage multiple projects and tasks simultaneously, set priorities, and follow through in a timely manner
Solution-oriented problem solving with attention to detail and accuracy in handling information and data
Skilled in handling complaints, resolving issues diplomatically, and turning challenges into opportunities
Proactive in identifying and addressing issues before they arise
Create and foster excellent customer relationships and a positive brand image while demonstrating the company's core values
$61k-118k yearly est. 2d ago
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Sr Technical Customer Service Desk Agent in Indianapolis, IN
Unisys Corporation 4.6
Customer service supervisor job in Indianapolis, IN
What success looks like in this role:
* Provides Tier 1 and Tier 2 support. * Troubleshoots and resolves complex issues including: o Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, and
o Assisting with resolution of Issues with network connectivity, printing and remote access to desktop equipment.
* Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution.
* Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence.
* Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests and queries.
* Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
You will be successful in this role if you have:
Preferred Some College
May require technical certification or Associate Degree
Generally, 2-4 years' experience in area of responsibility
Benefits
Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success.
Video Interview
At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!
#LI-MT1
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.
$27k-31k yearly est. 3d ago
Executive Payroll Services Leader
Diverse Staffing 4.5
Customer service supervisor job in Indianapolis, IN
Full-Time | Executive Leadership | P&L Accountability | Growth Opportunity
Ready to launch a game-changing Payroll Solution with the power of a national brand behind you?
We are seeking a dynamic and entrepreneurial executive to launch, lead, and grow a new high-demand business vertical. This is a new high-impact payroll services company offering solutions for businesses of all sizes. This company is breaking the mold in US payroll services.
Built for light industrial, manufacturing, logistics and other hourly workforce businesses, this payroll platform delivers automated processing, multi-state compliance, and W-2/1099 mastery for companies that need speed, precision, and white-glove service.
This is your opportunity to lead from the ground up with full authority to build the team, own the strategy, drive revenue, and deliver long-term impact.
Responsibilities
Lead the launch and growth of the new business
Build a best-in-class payroll processing operation across multiple states and client types
Design and scale automated systems, compliance protocols, and white-glove client onboarding
Own the division's P&L, margin growth, client retention, and operational excellence
Collaborate with the parent company's executive leadership to align shared client services and brand strategy
Lead cross-functional teams including operations, client service, compliance, and technology
Shape go-to-market strategy alongside marketing and business development teams
Operate within an EOS/Traction framework to track KPIs, quarterly rocks, and team accountability
Requirements
Bring 8-10+ years in executive leadership within payroll services, HR tech, fintech, or staffing
Have direct P&L ownership experience and a track record of scaling a high-performing business unit
Know payroll inside and out-multi-state, W-2/1099, compliance, automation, and operations
Understand the needs of industrial and high-turnover workforces
Thrive in entrepreneurial environments where you can build and lead with autonomy
Embrace EOS principles and performance-driven leadership
What We Offer
Executive authority and visibility within a growing national organization
Competitive base compensation + performance-based bonus and other incentives
Comprehensive benefits: Medical, Dental, Vision, Life, and 401(k)
Paid Time Off + VolunteerTime Off
Support from an established national brand with entrepreneurial flexibility
About This Employer
This employer is focused on delivering scalable, compliant, and people-first solutions in payroll and workforce solutions management. With nearly two decades of experience serving the industrial and logistics sectors, they are launching this new business line to help clients simplify complexity and focus on growth.
EEO Statement
Diverse Staffing is proud to be an Equal Opportunity Employer and represent a EOE employer. We are committed to building a diverse team and creating an inclusive environment for all employees. All employment decisions are made based on business needs, job requirements, and individual qualifications. This process is done without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, or veteran status.
$31k-40k yearly est. 3d ago
Customer Support Specialist
Medasource 4.2
Customer service supervisor job in Indianapolis, IN
The Medasource Customer Support Specialist plays a critical role in ensuring seamless contractor operations and client satisfaction across multiple accounts. This individual serves as a key liaison between internal teams, clients, and consultants, with a strong focus on operational excellence, compliance, and communication.
KEY RESPONSIBILITIES
VMS System Management (If Applicable)
Monitor and manage job requisitions and submissions through various Vendor Management Systems (VMS)
Ensure compliance with client-specific requirements and deadlines
Track activity and status updates within VMS platforms
Create contractor profiles in VMS upon offer acceptance, coordinate manager approvals ensure proper placements within internal ATS.
Update contractor records for extensions, terminations, and any other operational changes.
Assist in extension processes, rate increases, offboarding, and related administrative tasks
Client-Specific Onboarding
Coordinate with onboarding team to ensure onboarding processes for new hires adheres to each client's expectations
Monitor completion and ensure compliance prior to consultant engagements
Responsible for distribution of all clients related access and equipment documentation.
Serve as the point of contact between internal teams, clients, and contractors during onboarding
Timekeeping & Payroll Coordination
Act as the main point of contact for all timekeeping access issues
Proactively resolve delays related to payroll system approvals and ensure timely setup of time portal credentials
Monitor and follow up with managers/clients to guarantee accurate time entry and approval ahead of payroll deadlines
BENEFITS & PERKS
401k match program
Full health benefits (medical, dental, vision, and HSA)
Paid holidays
Paid vacation, sick, and personal days
Eight Eleven's BeGiving Program: 1 PTO day per quarter for service work/volunteering
Top-notch training programs at every step in your career
Access to a personal financial concierge
Genuine, passionate, family-oriented culture
$30k-38k yearly est. 2d ago
Customer Service Enrollment Specialist - In Office
The Whittingham Agencies
Customer service supervisor job in Hope, IN
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 12d ago
Real Estate Team Lead
Vylla
Customer service supervisor job in Indianapolis, IN
Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more!
We offer our agents:
True partnership in your real estate business to support your career goals and development.
Competitive commission splits - keep your commission and set your own value!
Unlimited opportunity to earn what you are worth.
No upfront or monthly fees. We don't make money until you do.
Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close!
Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources.
Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more.
Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you!
Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training.
Face-to-face broker support and coaching - true mentorship!
Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customerservice from our homeownership concierge team)
Back office support including dedicated transaction coordinators and an agent services resource team
“Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution
Incentive program to earn cash if you help grow our team and refer new agents onboard
Resources for your clients including a mobile app for home search, moving discounts from local vendors and more.
Flexible schedules and control over your personal and professional growth as an agent
A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back
Apply today!
What will make you successful at Vylla?
An active Real Estate license
Drive and ambition to succeed as part of an innovative, fast-growing team
Complete focus on the customer experience
Strong communications skills and ability to build a network of engaged customers and prospects
Ability to multi-task and take initiative, strong work ethic
Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.
EEO/AAP Employer
$37k-75k yearly est. 3d ago
Customer Service Representative (Teller) - Village of West Clay Banking Center
Banktalent HQ
Customer service supervisor job in Carmel, IN
This position is the front line of our client experience. As a CustomerService Representative, you are the face of the Bank - delivering prompt, accurate, and high-quality service at the teller window while building trusted relationships with every client you serve. Your professionalism, attention to detail, and commitment to excellence ensure each interaction reflects the Bank's values and dedication to service.
How You'll Contribute
Deliver exceptional customerservice by upholding the Bank's Culture of Excellence at all times
Operate a teller window efficiently, processing transactions accurately and timely
Handle checking and savings transactions, negotiable instruments, loan payments, and safe deposit box rentals
Provide clients with clear, accurate information about accounts, products, and services
Maintain strong knowledge of Bank products and services to identify opportunities for referrals and cross-selling
Evaluate client needs and connect customers with appropriate team members or departments
Balance cash and transactions daily, verifying totals with precision
Maintain working knowledge of the branch capture system
Comply with all banking regulations, internal policies, and operational procedures
Follow security and confidentiality protocols to protect clients and the Bank from fraud or risk
What We're Looking For
High School Diploma or equivalent
Six months or more of cash handling experience preferred for entry-level candidates
Exceptional attention to detail with a high degree of accuracy
Strong communication and customerservice skills with a professional demeanor
Excellent interpersonal skills with the ability to engage effectively with individuals from diverse backgrounds
Basic computer proficiency and familiarity with terminal systems
You'll Excel If You
Enjoy working directly with customers and creating positive experiences
Take pride in accuracy, reliability, and follow-through
Remain calm, professional, and service-focused in a fast-paced environment
Are naturally observant and proactive in identifying client needs
Value teamwork, accountability, and doing things the right way
Why Join Us
The National Bank of Indianapolis is the city's only locally owned national bank. We are proud to serve our community with personal attention, trusted relationships, and exceptional service. Our employees play a critical role in delivering that promise every day.
We invest in our people by fostering a supportive, respectful workplace where contributions are recognized and growth is encouraged. At NBOFI, you're not just filling a role, you're building relationships, developing skills, and becoming part of a team that values excellence and integrity.
In Summary
Bring your customer focus. Bring your professionalism. Bring your attention to detail.
We'll provide the training, support, and culture.
Together, we'll deliver service our clients can count on every time!
The National Bank of Indianapolis is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment regardless of, and will not be discriminated against on the basis ofrace, color, sex (including pregnancy), sexual orientation, gender identity, religion, national origin, age, veteran status, disability, genetic information, or other bases as protected by local, state, or federal law.
The National Bank of Indianapolis participates inE-Verify, a federal program that verifies the employment eligibility of newly hired employees. Employment is contingent upon verification of identity and authorization to work in the United States in accordance with federal law.
$27k-35k yearly est. 2d ago
Team Lead, Clinical Care Review
Caresource 4.9
Customer service supervisor job in Indianapolis, IN
The Team Lead, Clinical Care Review is responsible for providing direct oversight of Clinical Care Review (CCR) employees and overseeing day-to-day workflow within the CCR team.
Essential Functions:
Provide direct oversight of CCR employees and oversee day-to-day workflow within the CCR team
Ensure all direct reports are performing at minimum quality and productivity standards or better
Understand complexities of health conditions and services
Develop plan for management of workload after analyzing trends and act as advocate for CCR team
Provide feedback, guidance, orientation, training and ongoing resources to CCRs and pre-authorization team
Standardize activity and outcome reporting for department initiatives and programs including documentation required by the State and accrediting bodies
Responsible for utilization review and discharge planning activities for CareSource members
Monitor and ensure appropriate delivery of healthcare servicesin cost-effective manner
Assist manager and director in development of process improvement activities and refining of processes that facilitate cost-effective utilization and appropriate levels of care
Act as a liaison between Care Management, Claims, Enrollment, CustomerService and other areas as needed to assist in problem resolutions
Perform audits of CCR team members to ensure compliance with CareSource policies, processes, regulatory requirements, NCQA utilization review guidelines and standards, and URAC review guidelines
Provide input into CCR team evaluations and assist with development of team goals
Design and present UM informational meetings as needed
Responsible for attending state hearings as necessary
Perform any other job duties as requested
Education and Experience:
Graduate level degree as a mental health professional or Bachelor of Science degree in Nursing or equivalent years of relevant work experience is required
One year of Utilization Management/Utilization Review experience required
Minimum of five (5) years clinical experience preferred
Certified Care Manager experience is preferred
Competencies, Knowledge and Skills:
Basic computer skills
Basic proficiency in Microsoft Word and Excel
Communication skills
Management skills
Prior supervisory skills
Ability to work independently and within a team environment
Attention to detail
Familiarity of the healthcare field
Critical listening and thinking skills
Training/teaching skills
Negotiation skills/experience
Proper grammar usage
Time management skills
Proper phone etiquette
Customerservice oriented
Decision making/problem solving skills
Leadership experience and skills
Licensure and Certification:
Current, unrestricted license as a Registered Nurse (RN) or a mental health professional (i.e. Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), etc.) is required. This listing may not include all acceptable licenses; please refer to your state licensing board for complete information on licensure requirements for your state or practice.
Compact RN license or Multi-state Counselor/Social Worker licensure is preferred
MCG Certification preferred
Working Conditions:
General office environment; may be required to sit or stand for extended periods of time
Compensation Range:
$72,200.00 - $115,500.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type:
Salary
Competencies:
- Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business
This is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
#LI-JM1
$72.2k-115.5k yearly 3d ago
Customer Service Representative
Teksystems 4.4
Customer service supervisor job in Warren Park, IN
Communicates information for each scheduled appointment Accountable for auditing and/or completing electronic documentation of patient Works under pressure to meet deadlines while maintaining quality Must have the ability to communicate effectively and efficiently with patients and peers on a daily basis
*Job Type & Location*This is a Contract to Hire position based out of Warren Park, IN 46219.
*Pay and Benefits*The pay range for this position is $16.00 - $16.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a hybrid position in Warren Park,IN 46219.
*Application Deadline*This position is anticipated to close on Jan 21, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$16-16 hourly 1d ago
Customer Service Manager
Humane Society for Hamilton County 3.5
Customer service supervisor job in Fishers, IN
CustomerService Manager Humane Society for Hamilton County (Fishers, IN) Starting Salary: $50,000
Schedule: Full-time - includes some nights and weekends. Reports to: Director of Operations
Lead. Steady the front door. Save lives.
Our CustomerService team is where the public meets our mission - adoptions, intakes, questions, emotions, and everything in between. We're looking for a CustomerService Manager who is calm under pressure, clear communicator, and always setting the team up to succeed. If you love leading people, creating strong systems, and delivering a customer experience that feels professional
and
human - you'll thrive here.
What You'll Do
Lead the daily operations of the front office/customerservice team - overseeing staff performance, coaching, and accountability.
Ensure every customer interaction is high-quality, mission-aligned, friendly, and professional.
Train, assign, oversee, mentor, and (when needed) address performance issues to meet standards.
Ensure shelter adoption team protocols and processes are effective and used consistently.
Support and oversee intake and adoption processes, making sure the public receives accurate information.
Step into tough moments: guide employees through complex situations and resolve escalated complaints/disputes.
Build staffing coverage: ensure shifts are staffed, approve time off, and fill open shifts.
Oversee supply ordering and inventory to keep the front office fully stocked.
Track the details that matter: update contact info in PetPoint and keep adoption plans organized.
Prepare monthly and yearly shelter reports for Board meetings.
Support adoption counseling as needed: greet customers, answer phones, route calls, counsel/match adopters, and complete paperwork.
Monitor Lost & Found resources (Craigslist, Indy Lost Pet, shelter lost reports) for possible matches.
Close the day strong: reconcile cash drawer and credit card totals during end-of-day process.
Partner with the Director of Operations to identify ways to increase revenue streams and improve front office results.
Who You Are
You embrace a No-Kill Philosophy and lead with integrity.
You're a self-starter: you don't wait to be told what's broken - you fix it.
You're confident in conflict resolution and can de-escalate with professionalism and empathy.
You thrive in a fast-paced environment with heavy multitasking and shifting priorities.
PetPoint experience is preferred.
You're a strong communicator (written and verbal) and can coach others clearly.
You're a motivating, diplomatic “people person” who builds trust and morale.
You're flexible for nights/weekends.
You can work in an environment with animal sounds, smells, and allergens.
You have experience with behavior modification/testing programs.
Why You'll Love Working Here
At HSHC, compassion meets excellence. We offer: Full benefits (medical, dental, vision, disability, life insurance) Generous PTO starting day one Matching 401(k) Employee pet perks - including vaccines, meds, and supplies at cost or free Professional development and certification funding The chance to make every day count for the animals who need us most
Ready to lead with heart? Apply today - Please send your resume, cover letter, and salary expectations to *********************************
$50k yearly Easy Apply 23d ago
Manager, Customer Support
Innovation Associates, Inc.
Customer service supervisor job in Indianapolis, IN
The Role:
The Manager, Customer Support is a key leader within the Customer Operations organization, partnering closely with the Sr. Director of Customer Operations to oversee a high-performing Tier 1 support team responsible for delivering exceptional service at first contact. This role provides daily leadership to Tier 1 technicians, with a focus on expert communication, accurate case management, efficient triage, and appropriate escalation of customer concerns.
This leader enhances intake processes, strengthens workforce management practices, and ensures customers receive timely, high-quality support during core business hours. The Manager helps team members navigate customer inquiries, understand business procedures, and consistently deliver on customer expectations. They also monitor team performance and drive improvements incustomer satisfaction by promoting timely responses, adherence to process, and a culture of customer obsession.
What you'll do:
Operational Leadership & Performance
Create, refine, and enforce standard operating procedures (SOPs) to support iA's rapid growth by analyzing KPIs and implementing data-driven improvements.
Direct and manage daily activities of Tier 1 support personnel with emphasis on communication and soft skills, accurate triage, attention to detail, and thorough case documentation.
Coach, mentor, and evaluate team performance on a daily, weekly, and monthly basis to achieve and exceed KPIs and service goals.
Identify and execute improvement opportunities across Customer Operations to elevate service quality and operational efficiency.
Customer Experience & Quality
Model and reinforce a culture of empathy, ownership, and customer obsession by ensuring every interaction reflects genuine care and a commitment to exceeding expectations.
Maintain and enforce best-in-class customerservice practices through consistent quality monitoring, coaching, and feedback.
Support entitlement verification, order processes, RMAs, and other customer-related actions within iA support plans.
Workforce & Queue Management
Analyze contact drivers and trends to ensure appropriate staffing levels across hours of operation.
Oversee scheduling, shift bidding, and real-time queue management to maintain scalable support coverage, including participation in 24x7 operational readiness.
Utilize WFM practices or tools to optimize agent utilization and ensure service level adherence.
Critical Incident Management
Support iA's critical incident processes by leading response teams, assigning resources, using priority frameworks, and leveraging rapid notification systems.
Who you are:
Bachelor's degree (or equivalent experience).
Minimum 2 years of experience leading customerservice or technical support teams with a track record of achieving high-quality support outcomes.
Experience with workforce management practices, including scheduling, shift bidding, and data analysis.
Strong consultative, communication, and stakeholder-influencing skills.
Familiarity with post-contact or transactional NPS survey processes and feedback loops.
Demonstrated business acumen and understanding of scaling support in growing organizations.
Proficiency with CRM platforms (e.g., Salesforce) and automated alerting systems (e.g., PagerDuty).
Proficient in Microsoft Office Suite.
Ability to work independently in a fast-paced environment with evolving priorities.
Understanding of core contact center disciplines such as workforce management and quality assurance.
It would be great if you also have:
Prior experience directly leading teams of 10 or more.
Experience with Windows operating systems
Driven and motivated to learn new technology and practices
Applicants must be authorized to work for ANY employer in the U.S. Employer will not sponsor applicants for work visas.
Compensation:
The estimated base annual salary range for this position is $77,605 to $104,995, though a candidate's base annual salary shall be determined on a range of factors, including, but not limited to, qualifications and experience. This position may additionally be eligible for an annual discretionary bonus.
What are the perks?
Generous time off policy that allows you to put your family first
Opportunity to work on the cutting edge of pharmacy automation in a high growth tech company
Competitive benefits, salary, and talent development opportunities
Commitment to professional development and working for a company where your voice is heard
More about iA:
iA (Innovation Associates ) is a pharmacy fulfillment company that provides an integrated platform of capabilities to support Centralized and Community Pharmacy Fulfillment Solutions. With over 30 years of experience in the pharmacy fulfillment business, we have developed and implemented a suite of automation and software solutions that help deliver quick and sustainable business results. Our integrated Pharmacy Fulfillment Platform enables scalable solutions that helps run the prescription fulfillment process from prescription acceptance to delivery, supporting dynamic design flexibility to service pharmacies in a variety of volumes and settings. Our solutions improve workflow, and increase efficiency, while enabling more time for pharmacists to focus on their patients. iA works with pharmacy providers in the Commercial, Health Systems, Government, and Mail Order/eCommerce markets. iA can help customers transform their pharmacy. For more information, visit iARx.com.
Our Mission: We partner with providers to transform pharmacy through our leading-edge software enabled fulfillment technology and partners to deepen the patient-pharmacist relationship, enhancing patient safety and choice while increasing operational efficiency. iA empowers pharmacists to focus on patient care. iA can run the prescription fulfillment process from start to finish, helping pharmacies manage fulfillment and inventory to help lower costs, improve efficiency, increase safety, and provide comprehensive Rx tracking and real-time support.
Our Products:
Software
Modular Hardware
Sophisticated Counting and Collation Devices
Our Core Values:
Solutions Driven
Customer Centric
Championing Diversity
Empowering Ownership
Trust Daringly
To learn more about iA's product, people and culture visit us at iARx.com OR check us out on LinkedIn, Facebook, or YouTube!
iA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
$77.6k-105k yearly Auto-Apply 7d ago
Customer Service Manager
Kedia Corporation
Customer service supervisor job in Indianapolis, IN
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
CustomerService Manager Job Purpose: Maintains customer satisfaction by providing problem-solving resources; managing staff.
CustomerService Manager Job Duties:
Accomplishes customerservice human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Achieves customerservice objectives by contributing customerservice information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customerservice trends; determining system improvements; implementing change.
Meets customerservice financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Determines customerservice requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
Improves customerservice quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplishes information systems and organization mission by completing related results as needed.
Qualifications
CustomerService, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing Information , Developing Standards, Help Desk Experience, Emphasizing Excellence
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$35k-64k yearly est. 60d+ ago
Customer service
Open Road Staffing 4.3
Customer service supervisor job in Indianapolis, IN
The tamale place is looking to fill full and part time Custer service positions. The right candidate must be able to follow directions easily and must take pride in what you do . Hours of operation are mon-sat 10-9 and Sunday 12-8 No late nights Open availability preferred
Compensation based on experience
Paid breaks and employee meals
Must fill out paper application
1155 e stop 11 rd
13173008748
Www.thetamaleplace.com
Additional Information
All your information will be kept confidential according to EEO guidelines.
$31k-39k yearly est. 1d ago
Customer Engagement Manager
Dodge Construction Network
Customer service supervisor job in Indianapolis, IN
Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention.
This is a full-time position and reports directly to the Manager, Customer Success.
**_Preferred Location_**
This is a remote, home-office role and candidates can be located anywhere in the continental United States.
**_Travel Requirements_**
Travel is less than 10% of the time and may be occasionally required for GTM or team meetings.
**_Essential Functions_**
+ Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction
+ Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools
+ Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches
+ Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios
+ Follow SOPs for all account interactions within standard CRM systems and other tools
**_Key Metrics for Success_**
+ **First-Year Retention Rate:** Percentage of clients retained through their first renewal date
+ **Renewal Rate:** Percentage of clients renewing beyond their first year
+ **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year
**_Education Requirement_**
Bachelor's degree and/or combination of equivalent work experience preferred.
**_Required Experience, Knowledge and Skills_**
+ 2+ years of experience in sales, account management, or customer support for SaaS-based software
+ Proficiency in Microsoft Office (Word, Excel, PowerPoint)
+ Ability to quickly learn and apply SaaS products
+ Basic knowledge of the construction industry, or the ability to learn it quickly
+ Strong personal integrity and accountability for outcomes
+ Excellent written and verbal communication skills
+ Strong relationship-building and customer-focused approach
+ Ability to coach customers on best practices and identify pain points and solutions
+ Empathetic mindset with a focus on supporting small business growth and customer success
**_Preferred Experience, Knowledge, and Skills_**
+ Experience working in a SaaS environment
+ Experience with CRM or order management systems
+ Bilingual (English/Spanish) preferred
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
**_Salary Disclosure_**
_Base Salary range: $50,000-$60,000 + monthly variable_
This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._**
**_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._**
**_Reasonable Accommodation_**
**_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
\#LI-Remote
\#LI-SB1
\#DE-Remote
\#DE-2026-23
$50k-60k yearly 9d ago
Supervisor Thermo Service
SMC 4.6
Customer service supervisor job in Noblesville, IN
PURPOSE
This role is responsible for the efficient and effective operation of the Thermo service shop. This position involves supervising a team of technicians responsible for diagnosing and repairing various systems including industrial chillers, dryers, and heat exchangers
ESSENTIAL DUTIES
Interpret internal and external customer requirements to meet desired outputs.
Review and approve evaluation reports and repair quotes for internal and external customers.
Communicate effectively with internal and external customers to understand their needs and address any concerns or questions to ensure satisfaction.
Effectively manage time and resources to maintain continuous departmental operations.
Monitor and manage inventory levels of repair parts and supplies.
Define, create, and implement Thermo group procedures that comply with relevant standards, regulations, and safety protocols while staying informed of regulatory changes and updating procedures accordingly.
Ensure Thermo group operations comply with relevant standards, regulations, and safety protocols.
Manage accurate records of repair activities, refrigerant usage, work orders, inventory levels, and equipment maintenance history.
Operate PIT (Power Industrial Truck) Complete training and certification within the first 6 months on the job.
Audit, maintain, and coordinate training for all Thermo group personnel.
Review, Create, and input data utilizing corporate management system software that include drawings, bills of material, operations manuals, maintenance manuals, and product specification.
Perform independent research on a variety of topics, provide summarized data and present observations.
Complete assigned tasks while implementing departmental processes.
Lead and/or participate on teams to accomplish tasks, processes, and corporate directives.
Travel mainly for the purpose of training or customer support. (minimal)
All other duties as assigned.
Record daily activities.
PHYSICAL DEMANDS/WORK ENVIRONMENT
Capacity to work indoors in an office, laboratory, and/or manufacturing environment.
Ability to work in a stationary position for prolonged periods of time.
Capability to lift objects or equipment weighing up to 51 pounds with or without reasonable accommodation.
Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment.
Ability to travel and/or attend meetings domestic and internationally outside of normal business hours.
MINIMUM REQUIREMENTS
Associate degree in a technical discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria.
Novice understanding to apply project management principles, methodologies, and documentation.
Ability to operate PIT (Power Industrial Truck) Complete training and certification within the first 6 months on the job.
Competent at mentoring and motivating others to develop their professional skills and achieve their goals.
Competent in navigating corporate system software to meet the desired output for internal and external customers.
Competent understanding of common assembly processes.
Novice understanding of common material conversion processes in manufacturing.
Competent understanding of mechanical and electrical systems.
Novice understanding of EPA section 608 certification.
Novice in conducting research using corporate resources.
Novice in brazing using general guidelines.
Novice understanding of NFPA70E Electrical safety.
Fluent at efficient use of time to effectively plan and execute multiple duties.
Competent understanding to utilize basic inspection equipment in a laboratory environment. (multimeter, flow meter, etc.)
Competent ability to communicate utilizing corporate office software.
Fluent ability to take verbal and/or written direction on tasks, training, or departmental / company policies.
Fluent ability to communicate, in English, with internal and external customers tactfully and professionally.
8+ years (preferred) relevant work experience
For internal use only: Engineering001
$47k-69k yearly est. 7d ago
Supervisor, Ambulance Services
Indiana Donor Network 3.7
Customer service supervisor job in Indianapolis, IN
Join Our Mission to Save and Enhance Lives
Are you looking for a meaningful career where your skills and experience can make a life-saving difference? Do you want to contribute to a mission that leaves an incredible legacy? If so, Indiana Donor Network invites you to explore joining our team.
Why Indiana Donor Network?
Indiana Donor Network is a nationally recognized healthcare organization, serving as the crucial link between donors and patients awaiting life-saving organ transplants, healing tissue, and corneas that restore sight. As the state's federally designated organ recovery organization and an accredited tissue bank, we are dedicated to making a profound impact on countless lives. We are currently seeking a Supervisor, Ambulance Services to join our team.
About the Role
The Supervisor, Ambulance Services is responsible for the leadership, coordination, and operational oversight of the ambulance team supporting Indiana Donor Network's organ recovery and transport operations. This role ensures the safe, efficient, and compliant transport of donors, organs, and clinical staff, while maintaining high standards of professionalism, training, and readiness. The Supervisor provides direct supervision to Ambulance Specialists, overseeing daily operations, scheduling, performance management, and continuing education. This position collaborates closely with the Manager, Organ Utilization and other departmental leaders to ensure effective integration of transportation logistics within the broader clinical mission. Responsibilities include:
Provides direct supervision to 20 Ambulance Specialists, ensuring performance excellence and alignment with organizational standards and values.
Conducts regular one-on-one meetings to provide coaching, feedback, and professional development support.
Leads performance conversations, documentation, and corrective action processes in collaboration with the Manager, Organ Utilization.
Oversees onboarding and orientation for new Ambulance Specialists, ensuring thorough training and readiness for independent duties.
Supports the engagement and retention of staff through mentorship, ongoing education, and recognition. Coordinates and provides training for Emergency Vehicle Operations Course (EVOC) and Basic Life Support (BLS) education.
Ensures Ambulance Specialists maintain current certifications in BLS, ACLS, PALS, and EVOC, with timely renewal tracking.
Monitors EMT-Paramedic airway management requirements and ensures competency verification.
Collaborates with the Supervisor, Advanced Clinical Operations to facilitate mock code drills and critical care clinical scenarios.
Manages and provides continuing education opportunities to ensure ongoing professional development and regulatory compliance.
Who We're Looking For
High school diploma or equivalent required; associate's or bachelor's degree in healthcare, emergency management, or related field preferred.
Minimum of 3 years of experience as a licensed Paramedic required.
Minimum of two (2) years of experience operating emergency vehicles required; one (1) year in a leadership or supervisory role preferred.
Experience in critical care transport, EMS management, or organ procurement logistics strongly preferred. Certifications:
Current Indiana Paramedic licensure required.
Valid Indiana driver's license required. • Current BLS, ACLS, and PALS certifications required.
Certified Emergency Vehicle Operator (EVOC) or equivalent certification required within six (6) months of hire.
Benefits & Perks
At Indiana Donor Network, we believe in taking care of our team members. We offer:
100% employer paid health, dental, and vision insurance for our employees and dependents
Annual health savings account contributions
Paid pet insurance
Annual bonuses for performance and retention
Generous paid time off and holiday pay
Professional development and growth opportunities
A mission-driven, supportive work culture
Join Our Life-Saving Mission
If you are looking for a rewarding career where your work directly impacts lives, apply today and become part of our compassionate and dedicated team at Indiana Donor Network.
Indiana Donor Network is an equal opportunity employer. Employment is contingent upon successfully passing drug screening and background check, including verification with the Social Security Administration, criminal records review, DMV check, and the Office of Inspector General.
$44k-65k yearly est. Auto-Apply 60d+ ago
Kitchen Service Supervisor
Alamo Indianapolis 4.4
Customer service supervisor job in Indianapolis, IN
Join Our Restaurant Kitchen ServiceSupervisor Team in Indianapolis!
Be Part of Something Awesome!
We are excited to announce that Alamo Drafthouse is opening its Indianapolis location in late October 2024! We are hiring for the Restaurant Kitchen ServiceSupervisor position. Paid training and group orientation will take place the week of October 9th to prepare for the opening.
Job Description
The Restaurant Kitchen ServiceSupervisor is responsible for overseeing kitchen operations and ensuring high standards of food preparation and service. They are a key leader in the kitchen, working closely with kitchen staff & the Kitchen Manager to maintain operational efficiency, quality control, and food safety standards. The Kitchen ServiceSupervisor plays an essential role in delivering exceptional culinary experiences to guests by leading a motivated team, managing inventory, maintaining cleanliness, and coordinating with front-of-house staff to ensure timely and accurate service.
OUR MISSION
To Ensure EVERY Guest and Teammate Has An AWESOME Experience And Is EXCITED To Come Back!
What We Offer:
• HOURLY PAY: $25.00 per/hour
• A fun workplace where you can be yourself and do awesome work!
• Free movies! Two free movies per month! $5 tickets after!
• 50% off employee meals! (up to $40 off per employee meal)
• Paid time off
• Competitive pay
• Flexible scheduling
• Medical, dental, vision, and voluntary benefits for all full-time teammates
Core Role Responsibilities:
• Supervise kitchen staff, ensuring proper food preparation, cooking, and presentation standards
• Ensure compliance with food safety, sanitation, and workplace safety standards
• Monitor kitchen inventory and food supplies, coordinating with management on ordering as needed
• Train, coach, and mentor kitchen team members to improve performance and uphold quality standards
• Manage kitchen operations during shifts, ensuring timely food preparation and minimizing food waste
• Collaborate with front-of-house staff to ensure seamless service and guest satisfaction
• Implement kitchen cleaning and maintenance schedules, ensuring a clean and safe work environment
• Uphold company policies, procedures, and quality standards at all times
Qualifications:
• 2+ years of experience in a supervisory role in a high-volume restaurant kitchen environment
• Strong leadership skills with the ability to motivate and manage a diverse team
• Extensive knowledge of food preparation techniques and safety standards
• Excellent communication skills, both verbal and written
• Strong problem-solving and decision-making abilities
• Ability to work under pressure in a fast-paced environment
• Schedule flexibility (early mornings, late nights, weekends, holidays)
• Passion for delivering high-quality guest experiences
Physical Requirements:
• Ability to stand for extended periods in a kitchen environment
• Light to moderate lifting (up to 50 lbs)
• Ability to work in a hot, fast-paced kitchen environment
• Ability to operate kitchen equipment such as ovens, fryers, grills, and knives
View all jobs at this company
$25 hourly 60d+ ago
Account Specialist II - Centralized Transaction Operations Customer Service Team
JPMC
Customer service supervisor job in Indianapolis, IN
At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Centralized Transaction Operations CustomerService Account Specialist's work is creative, exciting, and different every day.
As an Account Specialist II in Centralized Transaction Operations CustomerService department, you will take approximately 80 - 120 inbound calls a day from checking and savings account customers. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customerservice, inner competitiveness will allow you to excel in our fast paced environment.
Job responsibilities
Work in a call center environment that requires 100% phone-based customer interaction
Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
Communicate with customersin a metrics-driven environment
Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
Take ownership of each customer interaction while treating them with respect and responding with empathy
Work both independently and in a team environment
Abide by all applicable regulatory and departmental practices and procedures
Required qualifications, capabilities, and skills
2+ years of customer interaction or customer support experience required, either by phone or face-to-face
1+ years computer experience, utilizing multiple computer applications in a Windows-based environment
Ability to multitask using a computer and simultaneously provide customer support
Comfortable in a fast-paced, consistently changing environment
Preferred qualifications, capabilities, and skills
Previous experience working in a Hospitality, Restaurant or Retail industry
Have a passion for helping people by solving problems, presenting, and explaining solutions
Branch experience
Work Schedule: Monday - Friday hours vary schedule will fall between 10:00am - 9:00pm
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.
$23k-34k yearly est. Auto-Apply 60d+ ago
Customer Support Specialist
Medasource 4.2
Customer service supervisor job in Indianapolis, IN
The Medasource Customer Support Specialist plays a critical role in ensuring seamless contractor operations and client satisfaction across multiple accounts. This individual serves as a key liaison between internal teams, clients, and consultants, with a strong focus on operational excellence, compliance, and communication.
Key Responsibilities:
VMS System Management (If Applicable)
Monitor and manage job requisitions and submissions through various Vendor Management Systems (VMS)
Ensure compliance with client-specific requirements and deadlines
Track activity and status updates within VMS platforms
Create contractor profiles in VMS upon offer acceptance, coordinate manager approvals ensure proper placements within internal ATS.
Update contractor records for extensions, terminations, and any other operational changes.
Assist in extension processes, rate increases, offboarding, and related administrative tasks
Client-Specific Onboarding
Coordinate with onboarding team to ensure onboarding processes for new hires adheres to each client's expectations
Monitor completion and ensure compliance prior to consultant engagements
Responsible for distribution of all clients related access and equipment documentation.
Serve as the point of contact between internal teams, clients, and contractors during onboarding
Timekeeping & Payroll Coordination
Act as the main point of contact for all timekeeping access issues
Proactively resolve delays related to payroll system approvals and ensure timely setup of time portal credentials
Monitor and follow up with managers/clients to guarantee accurate time entry and approval ahead of payroll deadlines
Location: Indianapolis, IN (onsite)
Remote: Flexible (2 days/week after training)
EEO STATEMENT
Eight Eleven Group is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristics protected by applicable federal, state, or local laws and ordinances.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
$30k-38k yearly est. 3d ago
Customer Service Manager - In Office
The Whittingham Agencies
Customer service supervisor job in Morristown, IN
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
How much does a customer service supervisor earn in Fishers, IN?
The average customer service supervisor in Fishers, IN earns between $25,000 and $51,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Fishers, IN
$36,000
What are the biggest employers of Customer Service Supervisors in Fishers, IN?
The biggest employers of Customer Service Supervisors in Fishers, IN are: