Customer service supervisor jobs in Grand Rapids, MI - 727 jobs
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Customer Service Representative
Axios Professional Recruitment
Customer service supervisor job in Grand Rapids, MI
Axios Professional Recruitment is proud to partner with a respected independent insurance agency in Grand Rapids that is actively seeking a Personal Insurance CustomerService Representative. This is a great opportunity for someone who is detail-oriented, service-minded, and passionate about helping people navigate their insurance needs.
Responsibilities:
Provide responsive, accurate, and friendly service to clients regarding their personal insurance policies
Assist clients with policy changes, coverage questions, billing inquiries, and claims support
Serve as a liaison between clients and insurance carriers such as Safeco, Progressive, American Modern, Aegis, National General, and PURE
Maintain accurate and up-to-date customer records in accordance with HIPAA and agency standards
Identify opportunities to enhance coverage or improve client satisfaction through proactive service
Collaborate with team members to ensure a seamless customer experience
Qualifications:
2+ years of experience in personal insurance customerservice
Strong interpersonal and communication skills, both written and verbal
Excellent organizational and problem-solving abilities
Demonstrated commitment to customer satisfaction and relationship building
Comfortable using modern technology and insurance management systems
Able to manage multiple tasks efficiently and independently
Axios Professional Recruitment - an entirely employee-owned company - is the largest independent employer in West Michigan. Our mission is to match people with meaningful, long-lasting, and enjoyable careers, not just a job. Since 1988, we've helped match over 300,000 people just like you with top employers across West Michigan.
Good luck, we look forward to reviewing your application!
Your friends at Axios Professional Recruitment
$27k-36k yearly est. 2d ago
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Care Team Manager
Beacon Specialized Living 4.0
Customer service supervisor job in Kalamazoo, MI
*Responsibilities/Essential Functions * • Always be compliant with all company and regulatory policies and procedures. • Operate assigned home(s) in a manner that will ensure company goals including meeting or exceeding our home budgets and clinical effectiveness set by the company and/or our customers.
• Supports and supervises assigned Direct Support Professionals (DSPs), ensuring each has the training and skills to successfully provide high-quality care.
• Maintains assigned home(s) and ensures good working order of all related systems, facilities, and furnishings.
• Assign repairs and maintenance duties to staff when possible. Contact the Beacon maintenance department or direct supervisor to address facility maintenance issues.
• Assists direct supervisor with contracting for approved services, and direct and evaluate the performance of contractors providing needed services.
*Clinical and Individuals Served Care Responsibilities:*
• Collaborate with direct supervisor and clinical team to ensure proper clinical actions are taken to maintain or improve Individuals' health, safety, and stability.
• Collaborates with direct supervisor and clinical team in overseeing the Individuals activities and programs and identifies ways to improve how these programs can enrich the Individuals social, emotional, mental, and physical needs as well as increase their home involvement and independent living skills.
• Communicates regularly with all internal and external clinical, medical, and regulatory agencies as required
• Attend and ensure DSPs attend Individuals functions as scheduled and maintain regular Individual interaction in accordance with their person-centered plans.
*Education & Qualifications:*
• A minimum of 2 years of college coursework in business, social science, or a related human service discipline strongly preferred. High school diploma or GED required.
• 2-3 years' previous leadership experience working in a healthcare or behavioral healthcare related field preferred.
• 1-2 years' previous management or supervisory experience preferred.
• Approved by state, federal and government entities to work within BSLS programs.
• Required to maintain industry required trainings and TB screenings (for select markets).
$24k-29k yearly est. 4d ago
Branch Team Lead
Honor Credit Union 3.8
Customer service supervisor job in Allendale, MI
Branch Team Lead Location: Allendale, MI Job Id: 3145 # of Openings: 1 Branch Team Lead - Allendale (Full-Time) ABOUT HONOR: At Honor Credit Union, we've been putting members first since 1934. Our team remains true to our member promise: Providing Solutions For Your Financial Success. Honor members enjoy extraordinary member service at 28 branches, and worldwide through online banking.
OUR TEAM:
As a team member at Honor Credit Union, you are genuinely part of a family. We leave the term "employee" at the door because you're much more than that; you're a valued member of the Honor Team and its success. We don't settle for good; we strive to be great, and that starts with the individuals that live out the "I Am Honor" promise every day.
At our core, we are obsessed with providing extraordinary member experience with solutions for financial success. We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential. We are made up of outgoing, positive, friendly, and highly experienced individuals, which creates an inclusive, stimulating atmosphere. Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor.
COMMITMENTS TO LIVING "I AM HONOR":
Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutions.
The Platinum Rule - Treat others the way they want to be treated.
Make the Connection - Develop genuine relationships so you can provide a "WOW" experience.
See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized.
Reason over Rules - Make decisions that are good for the person and good for Honor.
Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.
WHAT WE ARE LOOKING FOR:
Performs Teller and Member Specialist duties, including but not limited to, membership opening, loan requests, and cash handling, all while leading and acting as a subject manager expert to the Branch Team.
Assists with motivating, mentoring, and developing the Branch Team to ensure exceptional service and operational efficiency.
Helps communicate, update, and implement new processes and procedures for the Branch Teams, making recommendations for improvement as needed.
Serves as a role model, embodying Honor's culture, with an emphasis on accountability and continued improvement.
Safeguards the integrity of the Branch, ensuring policies and procedures are followed and the member center is operationally sound.
Builds rapport with members to sustain long-term relationships and grow continued business, deepening all relationships.
WHAT WE EXPECT FROM YOU:
EDUCATION/CERTIFICATION:
High School diploma or equivalent.
Must be/or become registered as an MLO and have a Nationwide Licensing Number.
EXPERIENCE REQUIRED:
Three to five years of similar or related experience, including preparatory experience..
KNOWLEDGE/SKILLS/ABILITIES:
Knowledge of company products and sales policies, and procedures.
Must have a demonstrated ability to keep finances in order.
Excellent communications and public relations skills.
Well organized.
Attentive to detail.
Willingness to assist others.
Strong typing abilities.
Able to use PC, calculator, and office equipment.
WHAT'S IN IT FOR YOU:
Honor has excellent benefits for all full and part time team members. We offer:
Medical with prescription coverage, Dental, and Vision.
401k employer contribution & matching program.
Incentive eligible.
Paid time off and paid holidays (including your birthday!).
Paid community volunteer hours.
Wellbeing spending account.
Various discounts on credit union products and services for team members & their families.
Additional perks included.
ADDITIONAL REQUIREMENTS: This position is subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all loan officers engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the credit union determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.
Apply for this Position
$111k-186k yearly est. 2d ago
Customer Experience Lead-Woodland Mall
Victoria's Secret 4.1
Customer service supervisor job in Grand Rapids, MI
A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top-line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary: $16.75
Maximum Salary: $21.25
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Demonstrates excellent merchandising skills.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 1 year of retail experience preferred.
* Experience directing other individuals in the performance of their job duties preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
$16.8-21.3 hourly 8d ago
Customer Service Scheduler- Hearth & Home
Daikin 3.0
Customer service supervisor job in Grand Rapids, MI
This role supports the Hearth division by managing customer orders, installation scheduling, and warranty tracking. The position involves serving as the primary point of contact for fireplace installation coordination while delivering excellent customerservice. The ideal candidate will maintain accurate documentation, address inquiries promptly, and build strong working relationships with customers, vendors, and internal teams.
Key Responsibilities: May Include:CustomerService & Order Support
Process, purchase, and manage incoming customer orders.
Assist Sales Associates by placing orders and preparing presentation packages.
Manage warranty administration and tracking for Hearth and Garage Door products.
Contact vendors to obtain pricing, lead times, and order updates.
Respond to customer inquiries and resolve issues in a timely, professional manner.
Run reports and log data entries as needed.
Order Entry & Scheduling
Input purchase orders and customer orders into the system accurately.
Schedule fireplace installations and service appointments.
Communicate with builders, installers, and sales teams to ensure seamless scheduling and coordination.
Track and administer product warranties and service follow-ups.
Additional Responsibilities
Participate in team meetings and training sessions to stay updated on internal best practices and industry trends.
Cultivate strong relationships with customers to support repeat business and referrals.
Perform additional tasks and special projects as assigned to meet business needs.
Knowledge & Skills:
Strong verbal and written communication skills, especially over the phone.
Excellent time management, organizational, and problem-solving abilities.
High attention to detail and accuracy in all administrative tasks.
Ability to work independently with minimal supervision.
Comfortable collaborating across departments in a fast-paced environment.
Quick to learn new technologies, products, and systems.
Skilled in managing customer expectations and building positive relationships.
Experience:
Minimum 1 year of experience in scheduling and coordination, preferably in a construction or building materials environment.
At least 1 year of customerservice experience, with a proven ability to resolve customer concerns effectively.
Education/Certification:
High School Diploma or GED required.
People Management:
None
Physical Requirements / Work Environment:
Ability to sit, stand, walk, or drive for extended periods throughout the workday.
Occasional bending, reaching, or stair climbing in showroom, warehouse, or jobsite settings.
Work is primarily performed in a combination of office, showroom, and warehouse environments.
Regular use of computers, tablets, phones, and other standard office equipment.
Williams Distributing Co. and Shoemaker Inc., part of Daikin Comfort Technologies North America, Inc., a leading wholesale distributor in Michigan, Ohio, and Indiana, specializing in HVAC equipment and residential products like Kitchen and Bath, Hearth, and Garage Doors. Our mission is to enhance living environments through quality products and services while working closely with dealers, builders, contractors, designers, and architects. Learn More About Williams Distributing
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
$108k-166k yearly est. 19d ago
Customer Service Manager
Hexarmor 3.4
Customer service supervisor job in Grand Rapids, MI
HexArmor is a leader in developing some of the most advanced PPE solutions for your eyes, hands, arms, and body. At HexArmor , we believe safety is not a luxury - it's a necessity. Since day one, we have worked hand-in-hand with our customers to design innovative, high performance PPE that helps ensure workers return home in the same condition they arrived. Our mission is to provide the protection that makes this possible, for every worker, everywhere.
JOB SUMMARY
The CustomerService Manager at HexArmor will have an opportunity to oversee the seamless execution of global order fulfillment, ensuring exceptional customerservice. Your leadership will play a crucial role in cultivating an exceptional customer experience, where service goes beyond expectations. We're looking for a resourceful problem-solver who thrives in dynamic environments-someone with strong communication and organizational skills, systems management expertise, and the ability to multitask.
Join us in this pivotal position, where your ability to lead, innovate, and adapt will impact our operational success, customer loyalty, and organizational growth.
LOCATION
(Onsite) HexArmor Headquarters in Grand Rapids, MI - 640 Leffingwell Ave. NE Grand Rapids, MI 49505
JOB RESPONSIBILITIES
Order Management and Fulfillment
Manage the fulfillment cycle from order receipt to delivery, ensuring timely and accurate processing
Oversee inventory levels and collaborate with supply chain to manage stock and proactively address potential shortages
Manage priorities and updates for sample and order processing
CustomerService
Provide general support to customers, handling inquiries and requests through various communication channels
Track and prioritize customer interactions and issues, working with internal teams to resolve and respond ensuring customer satisfaction
Work with internal teams to address and resolve customer concerns, aiming for overall satisfaction
Hands-on leader who supports daily CSR workflows, escalations, and workload balancing
Shipping and Logistics Coordination
Coordinate outbound shipments for optimal logistics methods to balance cost and efficiency targets
Collaborate with warehouse management and shipping partners to update delivery status coordination
Data Management and System Improvement
Keep customer and order data up to date in SAP, ensuring accuracy
Manage and refine forecasting tools in JIRA based on business needs
Identify and implement enhancements within our processes and systems to improve operational efficiency
People Leadership and Team Development
Demonstrated experience leading, coaching, and developing a team of CustomerService Representatives in a fast-paced environment
Proven ability to onboard, train, and ramp new CSRs while maintaining service levels
Strong coaching mindset with experience conducting regular 1:1s, performance reviews, and development planning
Ability to motivate, engage, and retain a high-performing customerservice team
Experience addressing performance issues constructively and managing corrective action when needed
QUALIFICATIONS
Proven experience in customer support, order management, or a similar role, with a strong focus on customerservice excellence.
Proficient in computer skills, particularly in Excel and Tableau platforms, with the ability to work with complex datasets and systems.
Experience in systems such as SAP Business One, JIRA, Warehouse Management Software as well as shipping software is preferred.
Strong analytical skills with the capability to assess customer needs and improve service delivery and inventory management processes.
Strong knowledge of Key Performance Indicators (KPIs), including:
Customer Satisfaction Score
Order Processing Time
Order Accuracy
Rate of Returns
Perfect Order Rate
Excellent communication and coordination skills, capable of working effectively with customers and internal teams across time zones
Demonstrated ability to manage people and prioritize multiple tasks in a fast-paced environment
Knowledge of shipping and logistics best practices, with experience coordinating with major carriers and managing logistics strategies
Ability to support and lead a team of CustomerService Representatives
EDUCATION AND EXPERIENCE
BS degree preferred
5-7 years of Order Management and CustomerService experience
HexArmor is proud to be an Equal Opportunity Employer. We are committed to creating a workplace where all individuals are treated with dignity and respect. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.
At HexArmor, we believe diversity in people and ideas makes us stronger. We are committed to attracting and retaining a diverse employee workforce honoring people's experiences, perspectives, and cultural backgrounds. As one HexArmor community, we strive to create and maintain a working environment that is welcoming, inclusive, and impartial.
If you require a reasonable accommodation during the application or interview process, please let us know.
** Employment offers are contingent upon an E-Verify check and the successful completion of a pre-employment drug screen.
$48k-79k yearly est. Auto-Apply 1d ago
Supervisor, Customer Services
Envoy Air Inc. 4.0
Customer service supervisor job in Grand Rapids, MI
Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
* Amazing employee flight privileges within the American Airlines global network
* Training and development programs to take your career to the next level
* Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
* The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
* Supports the Manager in meeting operational performance targets and monitoring the station operation budget
* Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented
* Reviews and standardizes procedures to improve efficiency within the operation
* Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations
* Investigates and resolves customerservice issues as well as operation issues
* Participates on operational conference calls, station audits and prepares various reports
* Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff
* Maintains records such as time and attendance, personnel files and performance
* Will provide guidance to the team on performance issues as well as coach and counsel employees.
* As necessary, the Supervisor will work in the operation during peak or irregular periods
Qualifications
Who are we looking for?
Requirements:
* Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines
* Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical
* Minimum Age: 18
* High school diploma or GED equivalent
* College coursework or college degree desirable
* Valid state driver's license
* Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management
* Proven leadership and analytical skills
* Ability to effectively and efficiently manage multiple and often competing priorities
* Demonstrated ability to communicate verbally and in writing
* Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs
* Possess the legal right to work in the United States
* Must be able to read, write, fluently speak and understand the English language
* Previous working experience in a team lead, supervisory or managerial role preferred
* Minimum one year customerservice experience preferred
* Posess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
$28k-35k yearly est. Auto-Apply 60d+ ago
Customer Service Manager
Union Bancshares of Benton Inc. 4.1
Customer service supervisor job in Ada, MI
The CustomerService Manager should be a highly motivated, high-energy individual with a strong desire to succeed and mentor our front-line bankers who can drive excellent customerservice and operational performance while adhering to group policies and procedures. The CustomerService Manager is responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints as well as contacting servicecustomers after their visit to monitor quality control and satisfaction. These functions range from hard to complex in nature. The CustomerService Manager will refer customers for products and services uncovered during interactions and/or conversations. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience.
Essential Functions
Leadership
Overall branch oversight for, service and operations and performance of Teller and Relationship banker staff. Will lead these efforts either independently or with the assistance of an Assistant Branch Manager or Branch Manager.
Lead team to provide excellent customerservice with the ability to effectively resolve customer issues.
Responsible for sourcing, developing, coaching and leading a team that reinforces Union Banks core values, business objectives and employee performance standards.
Demonstrates and maintains a working knowledge of Union Bank's products, services, processes, and internal resources to stay informed, guide and lead the team.
Drive team's performance and lead by example in the following areas; CustomerService, Sales & Referrals, Operational Excellence.
CustomerService & Transactions
Promote good customer experiences by consistently providing best in class customer satisfaction.
Have a developed rapport with the customer base and have knowledge of account ownership.
Process a variety of transactions: including but not limited to check cashing, deposits, withdrawals, and payments.
Count, prove, and package currency and coin.
Redeem US Savings Bonds.
Assist in night depository functions.
Assist customers with safe deposit box access in accordance with bank policies and procedures.
Operating TCR machines where applicable including balancing the TCR drawer at the end of the day.
Funding and sales of pre-paid Visa Cards.
Process various transactions related to CDs.
Perform a variety of customerservice transactions such as account holds, stop payments, ACH forms, AFT forms, and others forms/documents as needed.
Serve as ATM and/or Vault teller as assigned.
Act as a mentor to new employees
Issue instant issue debit cards where applicable.
Other duties as assigned from time to time by the Branch Manager.
Cash Handling & Operational Excellence
Responsible for knowing and adhering to appropriate security and emergency procedures.
Keep customer information in a secured area at all times while maintaining an organized work station.
Maintain knowledge of the bank's policies and procedures.
Cash checks following proper bank procedures, making sure funds are available and collected.
Maintain balancing record that is in line with policy and have the ability to find and correct outages and enlist help as appropriate.
Assist in the opening and closing of the branch.
Perform ongoing maintenance of scanners, validators, coin counters, TCR etc.
Help coordinate branch document retention and destruction in accordance with the bank's policies and procedures.
Sales & Referrals
Consistently meet or exceed sales referrals, as set by management. Proactively work to deepen both new and existing customer relationships through cross-sell opportunities.
Engage in consultative discussions with customers through the new account opening process to understand their financial picture and recommend products and services that best align with meeting their needs.
Lead branch huddles and participate in applicable sales meetings and staff meetings.
Maintain a thorough understanding of all Retail products and services offered.
Initiate conversations to uncover customer needs and effectively refer customer to line of business partners (Mortgage, Commercial, TM, etc.) for the selling of banks products and services.
Have a good understanding of the bank's IRA (Traditional & Roth) and HSA offerings, including tax benefits, contributions and distributions.
Have a good understanding of the bank's lending products.
Other Functions
Familiar with and abides by all bank regulations including but not limited to BSA and OFAC.
Familiar with and abides by all bank regulations
Other duties as assigned by Senior Management.
Working Conditions of the Job
Stationed in a branch within the teller area 95% of working time.
Ability to travel to work at different branches with short notice or as scheduled.
No particular hazards on the job.
Ability to stand for long periods of time, stoop, bend, twist and lift up to 50 pounds occasionally.
Requirements
Job Qualifications
Successful completion of the CustomerService Career Path.
Good interpersonal skills including listening, verbal and written communication between coworkers and customers.
Exemplary customerservice skills.
Ability to follow directions and be attentive to details and accuracy.
Ability to retain confidential information.
Exemplify professional appearance guidelines as stated within the company policies.
Professional phone etiquette required for both internal and external communication.
Education & Work Experience
High school diploma or equivalent.
Prior cash handling and customerservice experience required.
Prior management experience preferred.
3+ years banking experience preferred.
EEO Statement
Union Bank provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are treated fairly during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. This does not list all of the duties of the job. Other duties and responsibilities may be assigned. This may be revised at any time. This job description is not a contract for employment and either the employee or the employer may terminate employment at any time, for any reason or no reason.
$39k-71k yearly est. 60d+ ago
Customer Experience Manager Full-time
Michaels 4.2
Customer service supervisor job in Grandville, MI
Store - GRAND RAPIDS-GRANDVILLE, MIDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customerservice.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements
Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit *****************
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit *****************
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at ************** (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
$48k-97k yearly est. Auto-Apply 60d+ ago
Customer Service Manager
Innovative Client Connections
Customer service supervisor job in Kalamazoo, MI
ICC, Inc. specializes in marketing programs for our clients products and services. The client base for ICC has expanded to leaders in the electronics, entertainment, technology and Consumer Electronics industries. With the unveiling of our solidified and effective marketing program from our corporate office in Kalamazoo, MI. ICC, Inc. has developed an undeniably powerful presence in some of the worlds largest chain retailers in a short amount time.
Job Description
Our Support. Your Success.
Have you had success as a Retail Sales Associate or Sales Consultant? Are you looking to take the next step in your career? ICC South offers successful Sales Associates an Entry Level Retail Management Training Program! We are seeking experienced Associates and Consultants to join our team of Trainees who have gone on to success in management. Our program allows you to enjoy a high earning potential while working in a fun and energetic environment! We are a leading company in our industry. If you have the drive to grow, learn and succeed, ICC South is a place where you can get promoted quickly as long as you are willing to work hard and put learning into action!
Our strong industry position creates a stable workplace where you can feel secure in your success.
Benefits
As a Retail Sales Associate, you will have access to a world class management training program with the opportunity to gain valuable experience by partnering with dedicated and successful Store Managers! As an Entry Level Retail Sales Manager Trainee, we recognize your drive and ambition, and we want to help you advance on your desired career path. With us, you will have access to the training and resources you need to thrive at your new career. ICC South gives you the keys to succeed!
We recognize that you dedicate time and effort to your job, and we want you to have the resources to keep achieving. Here are some of the benefits our Trainees enjoy!
Paid training
Base pay plus commissions and bonuses
Travel opportunities
Health benefits at management
Additional cash rewards
Job Responsibilities
You will receive hands on training in sales, marketing and business development techniques. You will shadow managers, learning all of the aspects of retail and people management. Our program hinges on understanding, mastering and being able to lead your own team.
Other responsibilities of the Management Trainee position include:
Greeting and assisting customers ascertaining with their wants and needs
Answering customer questions and inquiries regarding products and services
Seeking out information and knowledge regarding new products
Setting and achieving personal goals
Presenting pricing, preparing contracts and processing transactions
Placing orders and locating stock
Maintaining knowledge of current promotions and policies regarding payment, exchanges and store security
Participating in merchandising and product displays
Qualifications
Job Requirements
As a Retail Sales Associate in training you must have integrity, commitment, a strong desire to succeed, and the drive to provide exceptional customerservice. In addition to your persistence and ability to influence others, success at ICC South doesn't have any one background or experience. Successful Management Trainees have come from administration, marketing, customerservice, hospitality, mobile, automotive, real estate, insurance, warehouse/industrial and food service positions, yet they all share a drive to succeed. This is an entry level management opportunity where we will provide experienced Sales Associates with the tools you need to succeed!
Other requirements of the Management Trainee role include:
Experience as an Associate or Consultant in a sales or customerservice environment
Enthusiasm for a career as a Manager
Must be coachable and hard-working
Desire to set and exceed goals
Ability to grasp new concepts and learn new skills
Ability to perform well while being a team player
Comfortable working with clientele and ability to provide excellent customerservice
Willing to work non-traditional business hours including nights, weekends and holidays
Additional Information
All your information will be kept confidential according to EEO guidelines.
$38k-70k yearly est. 1d ago
Supervisor, Field Service
Point Broadband 3.8
Customer service supervisor job in Greenville, MI
Greenville, MI
Are you a problem-solver with a knack for efficiency? At Point Broadband, we're looking for a dedicated Field ServiceSupervisor to help streamline our processes and ensure everything runs smoothly behind the scenes. At Point Broadband, we are proud to provide exceptional broadband services to rural communities and small towns. If you're detail-oriented, proactive and ready to make an impact in the fast-paced world of broadband, bring your skills to a team that's shaping the future of connectivity!
Summary:
This position oversees and manages the daily operations of field service teams, ensuring efficient delivery of services to customers. This role involves coordinating technician schedules, ensuring the timely and accurate installation, maintenance, and repair of telecommunications equipment, and ensuring compliance with safety and regulatory standards. The supervisor also works to resolve operational issues, maintain customer satisfaction, and track performance metrics, while fostering team development and training. Effective communication with customers, management, and vendors is essential for successful service delivery and problem resolution.
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Supervise installation/repair CustomerService Technicians to ensure compliance with company guidelines regarding all key performance indicators (KPI's) including quality, customerservice, safety, work-order completion and closeout, and productivity requirements.
Assist in training CustomerService Technicians on fiber-based and fixed wireless broadband services.
Assist in the development of technicians and keeps abreast of the most current technology in the broadband industry.
Schedule technicians so coverage is at a maximum during peak hours to maintain prompt service.
Maintain compliance with industry standards such as NJUNS, 811, etc.
Assure that any errors in installation or service are promptly resolved.
Maintain accurate time and attendance reporting.
Assist in developing, recommending and administering technical operations policies and procedures and maintains regular quality audits for compliance.
Effectively communicate with customers, management, employees and installation and service partners (contractors).
Assist in the development and management of the department's operating budget in accordance with corporate guidelines.
Assist in the interview/hiring process, coaching, counseling and ongoing review process for technician positions and administer discipline consistent with corporate polices.
Work with managers, supervisors and employees to promote a positive attitude and good employee morale.
Maintain a professional appearance and appropriate behavior at all times.
Maintain good attendance.
Other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or GED required.
Three to four years of experience and related associate's degree, or equivalent combination of experience, training, and education.
Experience must include;
Fiber splicing and fiber restoration and/or fixed wireless broadband experience.
Supervisory or management experience preferred.
Computer Skills
Word processing, spreadsheets, Internet software, email, database software
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to talk, hear, and communicate effectively.
Ability to work while standing most of the time.
Ability to walk or work over all types of terrain, in all types of weather.
Ability to carry tools and equipment including gaffs, ladders, and tool belts.
Ability to work in tight spaces while bending, twisting and reaching.
Ability to climb poles using gaffs hooks and climbing belts.
Ability to carry, climb and operate extension ladder (approx. 28' & 75lbs)
Ability to differentiate between assorted sizes and colors of wires.
Ability to perform work in elevated places (i.e., roofs and utility poles)
Ability to use drills, hammers, wrenches, screwdrivers and other hand tools.
Ability to work with small components.
Ability to use close vision, peripheral vision and adjust focus.
Ability to work in poorly vented areas such as attics, in extreme temperatures.
Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp.
Ability to lift up to 90 pounds.
Physically able to operate computer equipment and test equipment.
Ability to work in environments that may have dust, dirt, noise, insects and cleaning solutions.
Ability to work safely near power lines and electrical equipment.
Ability to drive Company vehicles in a safe manner.
Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position.
Benefits:
Medical (3 plans to choose from), Dental and Vision
Short Term Disability
Flexible Spending Accounts
Company Paid Life as well as Voluntary policies
401(k) with generous company match
Paid Time Off
Share the Care Paid Time Off
Paid Holidays
Uniform/Boot allowance *Applicable by Position*
Cell Phone Allowance *Applicable by Position*
Career Progression Opportunities
Discounted Broadband Services *Where Applicable*
$39k-58k yearly est. 60d+ ago
Service Supervisor - Grand Rapids
Rose Pest Solutions 3.7
Customer service supervisor job in Grand Rapids, MI
Join the Rose Family: Your Future Awaits!
Seeking Experienced Pest Control Technicians Looking to advance! 👀
Why settle for just another job when you can be part of a legacy? At Rose, we are proud to be the oldest pest management company in the nation, established in 1860! As a family-owned business, we provide innovative pest solutions across Michigan, Ohio, and parts of Indiana, Pennsylvania, and West Virginia. With over 150 years of success, we offer a unique opportunity to grow within a supportive and passionate team. Our privately-owned company holds a great deal of opportunity for people who want to step up and start an exciting career.
What We Offer You:
Competitive Salary ServiceSupervisor earning potential of $75,000+
Comprehensive Benefits: Medical, Dental, Vision, and Rx Insurance
Incentives: Bonus Plan, Commission Program, and Profit Sharing
Retirement Savings: 401(K) with Company Match
Work-Life Balance: Paid Holidays, Vacation, and Sick Days
Professional Growth: Continuous training and career development
Company Vehicle
Responsibilities
Your Role:
We are on the lookout for an experienced pest control technician ready to elevate their career as a ServiceSupervisor. In this leadership role, you will:
Inspire and coach your team while ensuring top-tier service
Tackle challenging assignments with your expertise
Maintain a focus on safety and quality best practices
Qualifications
What We're Looking For:
Prior experience in pest control is a must - your skills matter!
Strong communication and client relationship abilities
Attention to detail and a knack for problem-solving
Valid driver's license with a clean driving record
Flexibility to work early mornings, evenings, and weekends with occasional overnight travel
High school diploma or equivalent
Pass Drug & Background Checks
At least 18 years of age
Bio-Serv companies are proud to be EOE
rosepestsolutions+*******************
#ZR
$75k yearly Auto-Apply 50d ago
Service Supervisor - Grand Rapids
Employment Listings
Customer service supervisor job in Grand Rapids, MI
Join the Rose Family: Your Future Awaits!
Seeking Experienced Pest Control Technicians Looking to advance! 👀
Why settle for just another job when you can be part of a legacy? At Rose, we are proud to be the oldest pest management company in the nation, established in 1860! As a family-owned business, we provide innovative pest solutions across Michigan, Ohio, and parts of Indiana, Pennsylvania, and West Virginia. With over 150 years of success, we offer a unique opportunity to grow within a supportive and passionate team. Our privately-owned company holds a great deal of opportunity for people who want to step up and start an exciting career.
What We Offer You:
Competitive Salary ServiceSupervisor earning potential of $75,000+
Comprehensive Benefits: Medical, Dental, Vision, and Rx Insurance
Incentives: Bonus Plan, Commission Program, and Profit Sharing
Retirement Savings: 401(K) with Company Match
Work-Life Balance: Paid Holidays, Vacation, and Sick Days
Professional Growth: Continuous training and career development
Company Vehicle
Responsibilities
Your Role:
We are on the lookout for an experienced pest control technician ready to elevate their career as a ServiceSupervisor. In this leadership role, you will:
Inspire and coach your team while ensuring top-tier service
Tackle challenging assignments with your expertise
Maintain a focus on safety and quality best practices
Qualifications
What We're Looking For:
Prior experience in pest control is a must - your skills matter!
Strong communication and client relationship abilities
Attention to detail and a knack for problem-solving
Valid driver's license with a clean driving record
Flexibility to work early mornings, evenings, and weekends with occasional overnight travel
High school diploma or equivalent
Pass Drug & Background Checks
At least 18 years of age
Bio-Serv companies are proud to be EOE
rosepestsolutions+*******************
#ZR
$75k yearly Auto-Apply 56d ago
Customer Experience Supervisor
Marshalls of Ma
Customer service supervisor job in Wyoming, MI
Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customerservice and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customerservice.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We're Looking For: You.
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
4830 Wilson Ave Suite 300
Location:
USA Marshalls Store 0780 Wyoming MIThis position has a starting pay range of $14.73 to $15.23 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
$14.7-15.2 hourly 9d ago
Supervisor Support Services
Corewell Health
Customer service supervisor job in Zeeland, MI
Provides CustomerService focused leadership by maintaining shift accountability through the supervision of workflow for support services departments including Nutrition/Environmental services, Patient Transport and Hospitality Technician operations. Assists manager with employee development, education and disciplinary actions on assigned shifts. Collects, monitors, analyzes summarizes data to identify potential process inefficiencies and/or quality assurance issues
Mentors and guides employees in their current role and professional growth, provides consistent and continuous input regarding employee performance. Communicates, collaborates and acts as a resource to customers, employees, management and other members of the health care team with regard to any care issues within scope.Essential Functions
Assumes shift accountability for supervising the daily activities of team members to ensure consistency with current policies, procedures, protocols and standards. Makes suggestions for change and provides input into policies, procedures, and goals.
Supports the development of the staff schedule to ensure operational needs are met and overtime costs and FTE's are managed through payroll verification.
Responsible for interviewing, hiring, and training employees; planning and assigning work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Acts as a customer advocate by providing ongoing communication with customers, staff, and management regarding service issues.
Assists in the development / data collection / analysis / action plan related to area of responsibility.
Qualifications
Required High School Diploma or equivalent
Preferred Associate's Degree or equivalent
3 years of relevant experience Related experience in one or more of the service lines that will be managed Required
2 years of relevant experience Leadership Required
1 year of relevant experience CustomerService Required
CRT-Basic Life Support (BLS) - AHA American Heart Association 90 Days required Or
CRT-Basic Life Support (BLS) - ARC American Red Cross 90 Days required
CRT-Basic Life Support Instructor (BLS INSTR) - ARC American Red Cross 90 Days preferred Or
CRT-Basic Life Support Instructor (BLS INSTR) - AHA American Heart Association 90 Days preferred
CRT-Food Protection Manager - Trust20 Trust20 90 Days required Or
CRT-ServSafe Manager - NRA National Restaurant Association 90 Days required Or
CRT-Food Handler - Trust20 Trust20 90 Days required Or
CRT-ServSafe Allergen - NRA National Restaurant Association 90 Days required Or
CRT-Food Allergy - Trust20 Trust20 90 Days required
Physical Demands
Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
Waist to Waist > 5 lbs: Seldom up to 10 lbs
Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
Waist to Overhead > 5 lbs: Seldom up to 5 lbs
Bilateral Carry > 5 lbs: Seldom up to 10 lbs
Unilateral Carry > 5 lbs: Seldom up to 10 lbs
Pushing Force > 5 lbs: Seldom up to 10 lbs
Pulling Force > 5 lbs: Seldom up to 10 lbs
Sitting: Frequently
Standing: Occasionally
Walking: Frequently
Forward Bend - Standing: Seldom
Forward Bend - Sitting: Seldom
Trunk Rotation - Standing: Seldom
Trunk Rotation - Sitting: Occasionally
Squat: Seldom
Stair Climbing: Seldom
Crawling / Kneeling: Seldom
Driving: Seldom
Reach - Above Shoulder: Seldom
Reach - at Shoulder or Below: Seldom
Handling: Occasionally
Forceful Grip > 5 lbs: Seldom
Forceful Pinch > 2 lbs: Seldom
Finger/Hand Dexterity: Frequently
Visual Acuity ¹
[None = No; Seldom = Yes]: Seldom
How Corewell Health cares for you
Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Zeeland Hospital - 8333 Felch - Zeeland
Department Name
EVS Transport and Linen Leadership CHW - Corporate
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
8am- 5pm with availibilty to cover 3rd shift and 2nd.
Days Worked
Primarily Mon - Friday with occasional Weekends
Weekend Frequency
On-call weekends
CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling ************.
$39k-66k yearly est. Auto-Apply 2d ago
Community-Based Recovery Services Supervisor
Onpoint 4.2
Customer service supervisor job in Allegan, MI
Community-Based Recovery ServicesSupervisor: OnPoint is looking for a dynamic, organized, and dedicated professional to join our team as a full-time Community-Based Recovery ServicesSupervisor. In this role, you will provide day-to-day operational leadership for designated programs and services, ensuring compliance with funding, regulatory, agency, and best practice standards. You will collaborate with a team of professionals to promote the success of community-based recovery services, ensuring high-quality care and support for individuals in need. The ideal candidate will be passionate about making a difference in the lives of others, while effectively managing resources and maintaining program integrity.
PAY RANGE/BENEFIT PACKAGE:
Salary Range: starting at $63,885.71 up to $88,162.29 annually - placement above minimum salary is based on experience.
OnPoint Benefits:
401(a) retirement: employer matching
457 retirement
Paid holidays
Benefits effective date of hire:
Medical insurance
Dental insurance
Vision Coverage
Employer funding of Health Savings Account (up to elected deductible amount)
Employer Paid benefits:
Disability insurance
Life insurance (up to $50,000)
Paid Time Off
REQUIRED QUALIFICATIONS:
Master's degree in a discipline that supports public and third-party reimbursement.
Full State of Michigan (LARA) License.
Certified Advanced Alcohol and Drug Counselor - Development Plan (CAADC - DP) through the Michigan Certification Board for Addiction Professionals (MCBAP) or willingness to pursue within one month of hire required.
3 years of professional experience working with and supporting the target population required.
Strong advocate of recovery-oriented systems of care, person-centered planning, and outcome-focused service delivery required.
PREFERRED QUALIFICATIONS:
CAADC
1 year of relevant experience as a clinical or program supervisor.
Certification in relevant evidence-based practices.
Public behavioral health system experience.
Lived experiences with mental illness/developmental disabilities/co-occurring disorders/substance use disorders valued.
GENERAL RESPONSIBILITIES:
Model and maintain an environment focused on exceptional and individualized service delivery, marked by ongoing assessment, responsiveness, flexibility, measurable impact, and internal and external coordination.
Ensure designated programs and services reflect relevant funding, regulatory, agency and best practice standards.
Provide direct supervision for designated team members.
Establish schedule and structure for 1:1 session.
provide feedback on job performance, focused on funding, regulatory, agency and best practice standards.
Monitor documentation of services and provide feedback to improve performance to established standards.
Complete performance evaluations according to established standards.
Engage in utilization and capacity management processes, providing operational context to analysis and planning; implement established processes as directed by Program Manager
Identify trends in target populations, service delivery and gaps, risk management, and staff strengths and challenges.
Participate in program development efforts in the direction of the Program Manager
Participate in screening, orientation, and training for program staff, with strong and accurate knowledge of funding, regulatory, agency and best practice standards.
Develop and maintain internal partnerships to effectively participate in interdisciplinary team service delivery.
Support external partnerships to ensure collaborative and integrated service delivery.
Maintain a caseload as assigned/as needed.
Actively participate in agency leadership teams, committees, and initiatives in the direction of the Program Manager.
Perform other duties as assigned.
EQUIPMENT/TECHNOLOGY KNOWLEDGE:
Basic iPhone Knowledge
Office 365 Skills
Electronic Medical Record (EMR)
POSITIONS TO BE FILLED:
One full-time position (40 hours/week)
$50k-88.2k yearly Auto-Apply 4d ago
Kalamazoo Field Service Supervisor
HECO 4.0
Customer service supervisor job in Kalamazoo, MI
Who We Are: Founded in 1959, HECO is a family-owned business that maximizes the reliability of rotating equipment. Through a mix of repair, product sales, field service, predictive and equipment management services, HECO helps customers do three things better: 1) see what's going on, 2) get rid of the issue, and 3) stop the issue from happening again. Warwood Armature is now part of the HECO organization, and this partnership offers a combined 165 years of experience in the reliable and efficient use of electric motors and rotating equipment to additional industries and geographic areas and creates a unique wealth of DC motor knowledge and capabilities.
We serve customers across a wide range of industries, including power generation, steel and other metals, coal, shale, chemical processing, pharmaceuticals, paper and pulp, wastewater and freshwater, aggregate and cement, original equipment manufacturers (OEMs), and other manufacturing.
When you work for HECO, you can learn from industry experts and discover your potential while being part of a winning team committed to upholding our core values: Dedicated to the right way, can do attitude, respectful honesty, get stuff done, and team fellowship.
Responsibilities and Expectations:
HECO's Field ServiceSupervisor will be responsible for job quoting, scheduling, and completion of all field service- related jobs and tasks. They will work closely with our sales team and operations manager to help maintain as well as grow our current field servicecustomer base. This person will be responsible for up to (4) direct reports at a time. The Field ServiceSupervisor will make sure that department sales, profit, and growth goals are met.
Lead Field Service team in day-to-day operations.
Quote and schedule all field service-related work.
Responsible for department monthly P&L.
Lead, Manage, and hold technicians accountable.
When necessary, recruit, hire, and train additional service technicians.
Create/review all service reports prior to sending them to customers.
Ensure all technicians are up to date on all required safety training and tasks.
Be onsite and be main customer contact while overseeing large projects.
Will be required onsite often to start while the team is continued to be grown and advanced
Ideal Candidates will:
5+ Years of electric motor field service experience with project management experience.
Experience with working on above NEMA frame motors up to 10,000HP
Have the ability to give presentations to customers about industry leading techniques and services.
Fit within the HECO culture and share the same core values as the company and its team.
A highly detailed individual who can excel in a fast paced, quickly changing environment.
Growth oriented in nature - excited to be part of a company that is focused on growth.
Ability to perform onsite tasks such as electrical testing, vibration analysis, shaft alignments etc. (Must be willing to get dirty)
Experience writing technical reports following completed work.
Great communicator with the ability to work with cross departmental personnel and people with various backgrounds and personalities.
Willingness & flexibility to travel to customer sites and stay overnight to perform work or have meetings roughly 45-50% of the time.
Benefits
Paid Time Off
On-the-job Training
401K Employer Match
Medical, Dental and Vision plans
And more!
Pay Range:
HECO strives to ensure that employees are paid equitably and competitively. Starting salaries may vary based on factors such as relevant experience, qualifications, and education.
Relocation assistance is available. If you are the right fit and you'd like to be here, we'll make it happen.
HECO Inc. is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
$41k-53k yearly est. Auto-Apply 60d+ ago
Member Specialist
Honor Credit Union 3.8
Customer service supervisor job in Allendale, MI
Member Specialist Location: Allendale, MI Job Id: 3144 # of Openings: 1 Member Specialist - Allendale (Full-Time) ABOUT HONOR: At Honor Credit Union, we've been putting members first since 1934. Our team remains true to our member promise:
Providing Solutions For Your Financial Success.
Honor members enjoy extraordinary member service at 28 branches, and worldwide through online banking. OUR TEAM: As a team member at Honor Credit Union, you are genuinely part of a family. We leave the term "employee" at the door because you're much more than that; you're a valued member of the Honor Team and its success. We don't settle for good; we strive to be great, and that starts with the individuals that live out the "I Am Honor" promise every day. At our core, we are obsessed with providing extraordinary member experience with solutions for financial success. We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential. We are made up of outgoing, positive, friendly, and highly experienced individuals, which creates an inclusive, stimulating atmosphere. Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor. COMMITMENTS TO LIVING "I AM HONOR":
Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutions.
The Platinum Rule - Treat others the way they want to be treated.
Make the Connection - Develop genuine relationships so you can provide a "WOW" experience.
See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized.
Reason over Rules - Make decisions that are good for the person and good for Honor.
Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.
WHAT WE ARE LOOKING FOR: Do you have a passion for problem solving and helping people? What about building positive relationships at the same time? Then look no further! Honor Credit Union is looking for a Member Specialist to assist our members and be their go-to person for all their financial needs all while providing them with a best-in-class member experience.
Serves as a floating Member Specialist by providing support to various branch locations as business needs require.
Responsible for providing excellent member service and maintaining strong professional relationships.
Assists members with new loans and products, open accounts, advises of status of accounts and furnishes information on loans and products.
Provides a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, money orders and cash advances.
Keep up to date on products and help maintain product literature.
Receives and processes loan applications.
Courteously and promptly resolves member questions and problems or properly refers them to appropriate team members.
Performs miscellaneous duties as required.
WHAT WE EXPECT FROM YOU: EDUCATION/CERTIFICATION:
High School diploma or equivalent.
Must be/or become registered as an MLO and have a Nationwide Licensing Number.
EXPERIENCE REQUIRED:
One to three years of similar or related experience, including preparatory experience.
Cash handling and customerservice experience is preferred.
KNOWLEDGE/SKILLS/ABILITIES:
Knowledge of company products and sales policies and procedures.
Must have a demonstrated ability to keep finances in order.
Excellent communications and public relations skills.
Well organized.
Attentive to detail.
Willingness to assist others.
Strong typing abilities.
Able to use PC, calculator, and office equipment.
WHAT'S IN IT FOR YOU: Honor has excellent benefits for all full and part time team members. We offer:
Medical with prescription coverage, Dental, and Vision.
401k employer contribution & matching program.
Incentive eligible.
Mileage reimbursement.
Paid time off and paid holidays (including your birthday!).
Paid community volunteer hours.
Wellbeing spending account.
Various discounts on credit union products and services for team members & their families.
Additional perks included.
ADDITIONAL REQUIREMENTS: This position is subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all loan officers engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the credit union determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.
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$28k-34k yearly est. 2d ago
Supervisor, Customer Services
Envoy Air Inc. 4.0
Customer service supervisor job in Grand Rapids, MI
Who we are:
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Responsibilities
How will you make an impact?
Responsibilities
The Supervisor - Airport Services coordinates the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability.
Supports the Manager in meeting operational performance targets and monitoring the station operation budget
Confers and cooperates with the Manager in formulating administrative/operational policies and procedures to be implemented
Reviews and standardizes procedures to improve efficiency within the operation
Maintains overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations
Investigates and resolves customerservice issues as well as operation issues
Participates on operational conference calls, station audits and prepares various reports
Coordinates activities with local airport management, community, regulatory agencies, and other stations or headquarters staff
Maintains records such as time and attendance, personnel files and performance
Will provide guidance to the team on performance issues as well as coach and counsel employees.
As necessary, the Supervisor will work in the operation during peak or irregular periods
Qualifications
Who are we looking for?
Requirements:
Must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, and American Airlines
Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated. In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business is critical
Minimum Age: 18
High school diploma or GED equivalent
College coursework or college degree desirable
Valid state driver's license
Previous work experience in an airline or airport capacity such as all operational phases of an airline, ground handling or airport management
Proven leadership and analytical skills
Ability to effectively and efficiently manage multiple and often competing priorities
Demonstrated ability to communicate verbally and in writing
Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs
Possess the legal right to work in the United States
Must be able to read, write, fluently speak and understand the English language
Previous working experience in a team lead, supervisory or managerial role preferred
Minimum one year customerservice experience preferred
Posess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @EnvoyAirCareers, on Instagram @EnvoyAirCareers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/EnvoyPilotRecruitment.
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$28k-35k yearly est. Auto-Apply 34d ago
Customer Service Manager
Innovative Client Connections
Customer service supervisor job in Kalamazoo, MI
ICC, Inc. specializes in marketing programs for our clients products and services. The client base for ICC has expanded to leaders in the electronics, entertainment, technology and Consumer Electronics industries. With the unveiling of our solidified and effective marketing program from our corporate office in Kalamazoo, MI. ICC, Inc. has developed an undeniably powerful presence in some of the worlds largest chain retailers in a short amount time.
Job Description
Our Support. Your Success.
Have you had success as a Retail Sales Associate or Sales Consultant? Are you looking to take the next step in your career? ICC South offers successful Sales Associates an Entry Level Retail Management Training Program! We are seeking experienced Associates and Consultants to join our team of Trainees who have gone on to success in management. Our program allows you to enjoy a high earning potential while working in a fun and energetic environment! We are a leading company in our industry. If you have the drive to grow, learn and succeed, ICC South is a place where you can get promoted quickly as long as you are willing to work hard and put learning into action!
Our strong industry position creates a stable workplace where you can feel secure in your success.
Benefits
As a Retail Sales Associate, you will have access to a world class management training program with the opportunity to gain valuable experience by partnering with dedicated and successful Store Managers! As an Entry Level Retail Sales Manager Trainee, we recognize your drive and ambition, and we want to help you advance on your desired career path. With us, you will have access to the training and resources you need to thrive at your new career. ICC South gives you the keys to succeed!
We recognize that you dedicate time and effort to your job, and we want you to have the resources to keep achieving. Here are some of the benefits our Trainees enjoy!
Paid training
Base pay plus commissions and bonuses
Travel opportunities
Health benefits at management
Additional cash rewards
Job Responsibilities
You will receive hands on training in sales, marketing and business development techniques. You will shadow managers, learning all of the aspects of retail and people management. Our program hinges on understanding, mastering and being able to lead your own team.
Other responsibilities of the Management Trainee position include:
Greeting and assisting customers ascertaining with their wants and needs
Answering customer questions and inquiries regarding products and services
Seeking out information and knowledge regarding new products
Setting and achieving personal goals
Presenting pricing, preparing contracts and processing transactions
Placing orders and locating stock
Maintaining knowledge of current promotions and policies regarding payment, exchanges and store security
Participating in merchandising and product displays
Qualifications
Job Requirements
As a Retail Sales Associate in training you must have integrity, commitment, a strong desire to succeed, and the drive to provide exceptional customerservice. In addition to your persistence and ability to influence others, success at ICC South doesn't have any one background or experience. Successful Management Trainees have come from administration, marketing, customerservice, hospitality, mobile, automotive, real estate, insurance, warehouse/industrial and food service positions, yet they all share a drive to succeed. This is an entry level management opportunity where we will provide experienced Sales Associates with the tools you need to succeed!
Other requirements of the Management Trainee role include:
Experience as an Associate or Consultant in a sales or customerservice environment
Enthusiasm for a career as a Manager
Must be coachable and hard-working
Desire to set and exceed goals
Ability to grasp new concepts and learn new skills
Ability to perform well while being a team player
Comfortable working with clientele and ability to provide excellent customerservice
Willing to work non-traditional business hours including nights, weekends and holidays
Additional Information
All your information will be kept confidential according to EEO guidelines.
How much does a customer service supervisor earn in Grand Rapids, MI?
The average customer service supervisor in Grand Rapids, MI earns between $25,000 and $52,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Grand Rapids, MI
$36,000
What are the biggest employers of Customer Service Supervisors in Grand Rapids, MI?
The biggest employers of Customer Service Supervisors in Grand Rapids, MI are: