Customer service supervisor jobs in Greenwood, IN - 1,314 jobs

What success looks like in this role: * Provides Tier 1 and Tier 2 support. * Troubleshoots and resolves complex issues including: o Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, and o Assisting with resolution of Issues with network connectivity, printing and remote access to desktop equipment. * Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution. * Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence. * Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests and queries. * Utilizes problem solving and analytical skills to effectively resolve challenging incidents. You will be successful in this role if you have: Preferred Some College May require technical certification or Associate Degree Generally, 2-4 years' experience in area of responsibility Benefits Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success. Video Interview At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually! #LI-MT1 This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.

Medasource Customer Support Specialist The Medasource Customer Support Specialist plays a critical role in ensuring seamless contractor operations and client satisfaction across multiple accounts. This individual serves as a key liaison between internal teams, clients, and consultants, with a strong focus on operational excellence, compliance, and communication. Key Responsibilities VMS System Management (If Applicable) Monitor and manage job requisitions and submissions through various Vendor Management Systems (VMS) Ensure compliance with client-specific requirements and deadlines Track activity and status updates within VMS platforms Create contractor profiles in VMS upon offer acceptance, coordinate manager approvals ensure proper placements within internal ATS. Update contractor records for extensions, terminations, and any other operational changes. Assist in extension processes, rate increases, offboarding, and related administrative tasks Client-Specific Onboarding Coordinate with onboarding team to ensure onboarding processes for new hires adheres to each client's expectations Monitor completion and ensure compliance prior to consultant engagements Responsible for distribution of all clients related access and equipment documentation. Serve as the point of contact between internal teams, clients, and contractors during onboarding Timekeeping & Payroll Coordination Act as the main point of contact for all timekeeping access issues Proactively resolve delays related to payroll system approvals and ensure timely setup of time portal credentials Monitor and follow up with managers/clients to guarantee accurate time entry and approval ahead of payroll deadlines Compensation: $45,000 base salary Bonus: Upon Completion Location: Indianapolis, IN (onsite) Remote: Flexible (2 days/week after training)

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.

LEDVANCE is a worldwide leader in innovative lighting products as well as intelligent and connected lighting solutions (Smart Home). The company emerged from the classical lighting business of SYLVANIA and combines traditional general illumination with modern, forward-looking lighting technology. LEDVANCE has very stable, long-standing customer relationships and a powerful distribution network with excellent market access around the globe. We know all the requirements of the general illumination market and cater for the individual demands of our direct and indirect customers. We are seeking a reliable and customer-focused Customer Service Representative to join our team. In this role, you will handle inbound and outbound interactions for internal and external customers across phone, email, and chat channels, providing timely support, resolving issues, and delivering an excellent customer experience. Key Responsibilities Include: Handle customer inquiries via phone calls, emails, and live chat in a professional and courteous manner. Resolve customer issues efficiently by identifying needs, researching solutions, and following up as needed Provide clear and accurate information about products, services, policies, and procedures Escalate complex or unresolved issues to appropriate teams when necessary Meet or exceed performance metrics such as response time, customer satisfaction, and quality standards Maintain a positive, empathetic, and solution-oriented approach in all interactions Qualifications Include: High School diploma plus minimum 3 years relevant experience required. AS preferred. Strong verbal and written communication skills Comfortable handling multiple communication channels (calls, emails, and chats) Basic computer skills and ability to learn new systems quickly Strong problem-solving and active listening skills as well as the ability to apply critical thinking. A positive attitude and customer centric focus Preferred Skills & Competencies Ability to multitask and manage time effectively in a fast-paced environment Typing proficiency and experience Conflict resolution and de-escalation skills Dependable, punctual, and team-oriented Other Relocation and/or work sponsorship are not available with this position. Hours are Monday - Friday, 8:00 AM to 5:00 PM, with up to three days per week remote.

The Team Lead, Clinical Care Review is responsible for providing direct oversight of Clinical Care Review (CCR) employees and overseeing day-to-day workflow within the CCR team. Essential Functions: Provide direct oversight of CCR employees and oversee day-to-day workflow within the CCR team Ensure all direct reports are performing at minimum quality and productivity standards or better Understand complexities of health conditions and services Develop plan for management of workload after analyzing trends and act as advocate for CCR team Provide feedback, guidance, orientation, training and ongoing resources to CCRs and pre-authorization team Standardize activity and outcome reporting for department initiatives and programs including documentation required by the State and accrediting bodies Responsible for utilization review and discharge planning activities for CareSource members Monitor and ensure appropriate delivery of healthcare services in cost-effective manner Assist manager and director in development of process improvement activities and refining of processes that facilitate cost-effective utilization and appropriate levels of care Act as a liaison between Care Management, Claims, Enrollment, Customer Service and other areas as needed to assist in problem resolutions Perform audits of CCR team members to ensure compliance with CareSource policies, processes, regulatory requirements, NCQA utilization review guidelines and standards, and URAC review guidelines Provide input into CCR team evaluations and assist with development of team goals Design and present UM informational meetings as needed Responsible for attending state hearings as necessary Perform any other job duties as requested Education and Experience: Graduate level degree as a mental health professional or Bachelor of Science degree in Nursing or equivalent years of relevant work experience is required One year of Utilization Management/Utilization Review experience required Minimum of five (5) years clinical experience preferred Certified Care Manager experience is preferred Competencies, Knowledge and Skills: Basic computer skills Basic proficiency in Microsoft Word and Excel Communication skills Management skills Prior supervisory skills Ability to work independently and within a team environment Attention to detail Familiarity of the healthcare field Critical listening and thinking skills Training/teaching skills Negotiation skills/experience Proper grammar usage Time management skills Proper phone etiquette Customer service oriented Decision making/problem solving skills Leadership experience and skills Licensure and Certification: Current, unrestricted license as a Registered Nurse (RN) or a mental health professional (i.e. Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), etc.) is required. This listing may not include all acceptable licenses; please refer to your state licensing board for complete information on licensure requirements for your state or practice. Compact RN license or Multi-state Counselor/Social Worker licensure is preferred MCG Certification preferred Working Conditions: General office environment; may be required to sit or stand for extended periods of time Compensation Range: $72,200.00 - $115,500.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package. Compensation Type: Salary Competencies: - Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business This is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds. #LI-JM1

Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more! We offer our agents: True partnership in your real estate business to support your career goals and development. Competitive commission splits - keep your commission and set your own value! Unlimited opportunity to earn what you are worth. No upfront or monthly fees. We don't make money until you do. Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close! Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources. Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more. Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you! Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training. Face-to-face broker support and coaching - true mentorship! Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team) Back office support including dedicated transaction coordinators and an agent services resource team “Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution Incentive program to earn cash if you help grow our team and refer new agents onboard Resources for your clients including a mobile app for home search, moving discounts from local vendors and more. Flexible schedules and control over your personal and professional growth as an agent A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back Apply today! What will make you successful at Vylla? An active Real Estate license Drive and ambition to succeed as part of an innovative, fast-growing team Complete focus on the customer experience Strong communications skills and ability to build a network of engaged customers and prospects Ability to multi-task and take initiative, strong work ethic Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company. EEO/AAP Employer

This position is the front line of our client experience. As a Customer Service Representative, you are the face of the Bank - delivering prompt, accurate, and high-quality service at the teller window while building trusted relationships with every client you serve. Your professionalism, attention to detail, and commitment to excellence ensure each interaction reflects the Bank's values and dedication to service. How You'll Contribute Deliver exceptional customer service by upholding the Bank's Culture of Excellence at all times Operate a teller window efficiently, processing transactions accurately and timely Handle checking and savings transactions, negotiable instruments, loan payments, and safe deposit box rentals Provide clients with clear, accurate information about accounts, products, and services Maintain strong knowledge of Bank products and services to identify opportunities for referrals and cross-selling Evaluate client needs and connect customers with appropriate team members or departments Balance cash and transactions daily, verifying totals with precision Maintain working knowledge of the branch capture system Comply with all banking regulations, internal policies, and operational procedures Follow security and confidentiality protocols to protect clients and the Bank from fraud or risk What We're Looking For High School Diploma or equivalent Six months or more of cash handling experience preferred for entry-level candidates Exceptional attention to detail with a high degree of accuracy Strong communication and customer service skills with a professional demeanor Excellent interpersonal skills with the ability to engage effectively with individuals from diverse backgrounds Basic computer proficiency and familiarity with terminal systems You'll Excel If You Enjoy working directly with customers and creating positive experiences Take pride in accuracy, reliability, and follow-through Remain calm, professional, and service-focused in a fast-paced environment Are naturally observant and proactive in identifying client needs Value teamwork, accountability, and doing things the right way Why Join Us The National Bank of Indianapolis is the city's only locally owned national bank. We are proud to serve our community with personal attention, trusted relationships, and exceptional service. Our employees play a critical role in delivering that promise every day. We invest in our people by fostering a supportive, respectful workplace where contributions are recognized and growth is encouraged. At NBOFI, you're not just filling a role, you're building relationships, developing skills, and becoming part of a team that values excellence and integrity. In Summary Bring your customer focus. Bring your professionalism. Bring your attention to detail. We'll provide the training, support, and culture. Together, we'll deliver service our clients can count on every time! The National Bank of Indianapolis is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment regardless of, and will not be discriminated against on the basis ofrace, color, sex (including pregnancy), sexual orientation, gender identity, religion, national origin, age, veteran status, disability, genetic information, or other bases as protected by local, state, or federal law. The National Bank of Indianapolis participates inE-Verify, a federal program that verifies the employment eligibility of newly hired employees. Employment is contingent upon verification of identity and authorization to work in the United States in accordance with federal law.

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $ $16.10 per hour. What you'll do These are the essential functions of the job This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations. * Greeting customers when they enter the airport or arrive in the ticket area * Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures * Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts) * Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces) * Troubleshooting kiosk technology issues to identify the source of issues or errors * Communicating with IT about kiosk technology issues that require additional servicing * Verifying that customers' carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity) * Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk) * Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight) * Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time) * Accepting and activating customers' self-tagged baggage at the activation station * Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location) * Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies) * Refer customers to customer service agents when appropriate * Performing clearance and verification of documents at kiosks * Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area * Assisting unaccompanied minors with boarding, deplaning, or other transportation * Providing customers with gate information and directions * Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports) * Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement * Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings * Adhere to government regulations (e.g., DOT, FAA, TSA) * Adhere to company policies, procedures, and performance standards * Wear uniforms as required by company policy * Provide quality customer service in a professional manner in accordance with American's guidelines * Use multiple internal resources/systems, including during customer interactions * Reasonable accommodations may be made for qualifying individuals with disabilities. All you'll need for success Minimum Qualifications- Education & Prior Job Experience * High School diploma or GED or international equivalent * Must be 18 years of age or older * Read, write, fluently speak and understand the English language. * Bilingual language skills may be required in some locations * Applicable valid driver's license as required by local authorities * Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements * Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable * Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable * Must be authorized to work in the U.S. Preferred Qualifications- Education & Prior Job Experience * Working knowledge of Sabre or any other Passenger Service System * Previous face to face Customer Service experience * Working in a fast pace environment What you'll get Feel free to take advantage of all that American Airlines has to offer: * Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. * Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

The Role: The Manager, Customer Support is a key leader within the Customer Operations organization, partnering closely with the Sr. Director of Customer Operations to oversee a high-performing Tier 1 support team responsible for delivering exceptional service at first contact. This role provides daily leadership to Tier 1 technicians, with a focus on expert communication, accurate case management, efficient triage, and appropriate escalation of customer concerns. This leader enhances intake processes, strengthens workforce management practices, and ensures customers receive timely, high-quality support during core business hours. The Manager helps team members navigate customer inquiries, understand business procedures, and consistently deliver on customer expectations. They also monitor team performance and drive improvements in customer satisfaction by promoting timely responses, adherence to process, and a culture of customer obsession. What you'll do: Operational Leadership & Performance Create, refine, and enforce standard operating procedures (SOPs) to support iA's rapid growth by analyzing KPIs and implementing data-driven improvements. Direct and manage daily activities of Tier 1 support personnel with emphasis on communication and soft skills, accurate triage, attention to detail, and thorough case documentation. Coach, mentor, and evaluate team performance on a daily, weekly, and monthly basis to achieve and exceed KPIs and service goals. Identify and execute improvement opportunities across Customer Operations to elevate service quality and operational efficiency. Customer Experience & Quality Model and reinforce a culture of empathy, ownership, and customer obsession by ensuring every interaction reflects genuine care and a commitment to exceeding expectations. Maintain and enforce best-in-class customer service practices through consistent quality monitoring, coaching, and feedback. Support entitlement verification, order processes, RMAs, and other customer-related actions within iA support plans. Workforce & Queue Management Analyze contact drivers and trends to ensure appropriate staffing levels across hours of operation. Oversee scheduling, shift bidding, and real-time queue management to maintain scalable support coverage, including participation in 24x7 operational readiness. Utilize WFM practices or tools to optimize agent utilization and ensure service level adherence. Critical Incident Management Support iA's critical incident processes by leading response teams, assigning resources, using priority frameworks, and leveraging rapid notification systems. Who you are: Bachelor's degree (or equivalent experience). Minimum 2 years of experience leading customer service or technical support teams with a track record of achieving high-quality support outcomes. Experience with workforce management practices, including scheduling, shift bidding, and data analysis. Strong consultative, communication, and stakeholder-influencing skills. Familiarity with post-contact or transactional NPS survey processes and feedback loops. Demonstrated business acumen and understanding of scaling support in growing organizations. Proficiency with CRM platforms (e.g., Salesforce) and automated alerting systems (e.g., PagerDuty). Proficient in Microsoft Office Suite. Ability to work independently in a fast-paced environment with evolving priorities. Understanding of core contact center disciplines such as workforce management and quality assurance. It would be great if you also have: Prior experience directly leading teams of 10 or more. Experience with Windows operating systems Driven and motivated to learn new technology and practices Applicants must be authorized to work for ANY employer in the U.S. Employer will not sponsor applicants for work visas. Compensation: The estimated base annual salary range for this position is $77,605 to $104,995, though a candidate's base annual salary shall be determined on a range of factors, including, but not limited to, qualifications and experience. This position may additionally be eligible for an annual discretionary bonus. What are the perks? Generous time off policy that allows you to put your family first Opportunity to work on the cutting edge of pharmacy automation in a high growth tech company Competitive benefits, salary, and talent development opportunities Commitment to professional development and working for a company where your voice is heard More about iA: iA (Innovation Associates ) is a pharmacy fulfillment company that provides an integrated platform of capabilities to support Centralized and Community Pharmacy Fulfillment Solutions. With over 30 years of experience in the pharmacy fulfillment business, we have developed and implemented a suite of automation and software solutions that help deliver quick and sustainable business results. Our integrated Pharmacy Fulfillment Platform enables scalable solutions that helps run the prescription fulfillment process from prescription acceptance to delivery, supporting dynamic design flexibility to service pharmacies in a variety of volumes and settings. Our solutions improve workflow, and increase efficiency, while enabling more time for pharmacists to focus on their patients. iA works with pharmacy providers in the Commercial, Health Systems, Government, and Mail Order/eCommerce markets. iA can help customers transform their pharmacy. For more information, visit iARx.com. Our Mission: We partner with providers to transform pharmacy through our leading-edge software enabled fulfillment technology and partners to deepen the patient-pharmacist relationship, enhancing patient safety and choice while increasing operational efficiency. iA empowers pharmacists to focus on patient care. iA can run the prescription fulfillment process from start to finish, helping pharmacies manage fulfillment and inventory to help lower costs, improve efficiency, increase safety, and provide comprehensive Rx tracking and real-time support. Our Products: Software Modular Hardware Sophisticated Counting and Collation Devices Our Core Values: Solutions Driven Customer Centric Championing Diversity Empowering Ownership Trust Daringly To learn more about iA's product, people and culture visit us at iARx.com OR check us out on LinkedIn, Facebook, or YouTube! iA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Customer Service Manager Job Purpose: Maintains customer satisfaction by providing problem-solving resources; managing staff. Customer Service Manager Job Duties: Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications. Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Accomplishes information systems and organization mission by completing related results as needed. Qualifications Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Tracking Budget Expenses, Analyzing Information , Developing Standards, Help Desk Experience, Emphasizing Excellence Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

The tamale place is looking to fill full and part time Custer service positions. The right candidate must be able to follow directions easily and must take pride in what you do . Hours of operation are mon-sat 10-9 and Sunday 12-8 No late nights Open availability preferred Compensation based on experience Paid breaks and employee meals Must fill out paper application 1155 e stop 11 rd 13173008748 Www.thetamaleplace.com Additional Information All your information will be kept confidential according to EEO guidelines.

Customer Service Manager Humane Society for Hamilton County (Fishers, IN) Starting Salary: $50,000 Schedule: Full-time - includes some nights and weekends. Reports to: Director of Operations Lead. Steady the front door. Save lives. Our Customer Service team is where the public meets our mission - adoptions, intakes, questions, emotions, and everything in between. We're looking for a Customer Service Manager who is calm under pressure, clear communicator, and always setting the team up to succeed. If you love leading people, creating strong systems, and delivering a customer experience that feels professional and human - you'll thrive here. What You'll Do Lead the daily operations of the front office/customer service team - overseeing staff performance, coaching, and accountability. Ensure every customer interaction is high-quality, mission-aligned, friendly, and professional. Train, assign, oversee, mentor, and (when needed) address performance issues to meet standards. Ensure shelter adoption team protocols and processes are effective and used consistently. Support and oversee intake and adoption processes, making sure the public receives accurate information. Step into tough moments: guide employees through complex situations and resolve escalated complaints/disputes. Build staffing coverage: ensure shifts are staffed, approve time off, and fill open shifts. Oversee supply ordering and inventory to keep the front office fully stocked. Track the details that matter: update contact info in PetPoint and keep adoption plans organized. Prepare monthly and yearly shelter reports for Board meetings. Support adoption counseling as needed: greet customers, answer phones, route calls, counsel/match adopters, and complete paperwork. Monitor Lost & Found resources (Craigslist, Indy Lost Pet, shelter lost reports) for possible matches. Close the day strong: reconcile cash drawer and credit card totals during end-of-day process. Partner with the Director of Operations to identify ways to increase revenue streams and improve front office results. Who You Are You embrace a No-Kill Philosophy and lead with integrity. You're a self-starter: you don't wait to be told what's broken - you fix it. You're confident in conflict resolution and can de-escalate with professionalism and empathy. You thrive in a fast-paced environment with heavy multitasking and shifting priorities. PetPoint experience is preferred. You're a strong communicator (written and verbal) and can coach others clearly. You're a motivating, diplomatic “people person” who builds trust and morale. You're flexible for nights/weekends. You can work in an environment with animal sounds, smells, and allergens. You have experience with behavior modification/testing programs. Why You'll Love Working Here At HSHC, compassion meets excellence. We offer: Full benefits (medical, dental, vision, disability, life insurance) Generous PTO starting day one Matching 401(k) Employee pet perks - including vaccines, meds, and supplies at cost or free Professional development and certification funding The chance to make every day count for the animals who need us most Ready to lead with heart? Apply today - Please send your resume, cover letter, and salary expectations to *********************************

Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23

PURPOSE This role is responsible for the efficient and effective operation of the Thermo service shop. This position involves supervising a team of technicians responsible for diagnosing and repairing various systems including industrial chillers, dryers, and heat exchangers ESSENTIAL DUTIES Interpret internal and external customer requirements to meet desired outputs. Review and approve evaluation reports and repair quotes for internal and external customers. Communicate effectively with internal and external customers to understand their needs and address any concerns or questions to ensure satisfaction. Effectively manage time and resources to maintain continuous departmental operations. Monitor and manage inventory levels of repair parts and supplies. Define, create, and implement Thermo group procedures that comply with relevant standards, regulations, and safety protocols while staying informed of regulatory changes and updating procedures accordingly. Ensure Thermo group operations comply with relevant standards, regulations, and safety protocols. Manage accurate records of repair activities, refrigerant usage, work orders, inventory levels, and equipment maintenance history. Operate PIT (Power Industrial Truck) Complete training and certification within the first 6 months on the job. Audit, maintain, and coordinate training for all Thermo group personnel. Review, Create, and input data utilizing corporate management system software that include drawings, bills of material, operations manuals, maintenance manuals, and product specification. Perform independent research on a variety of topics, provide summarized data and present observations. Complete assigned tasks while implementing departmental processes. Lead and/or participate on teams to accomplish tasks, processes, and corporate directives. Travel mainly for the purpose of training or customer support. (minimal) All other duties as assigned. Record daily activities. PHYSICAL DEMANDS/WORK ENVIRONMENT Capacity to work indoors in an office, laboratory, and/or manufacturing environment. Ability to work in a stationary position for prolonged periods of time. Capability to lift objects or equipment weighing up to 51 pounds with or without reasonable accommodation. Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment. Ability to travel and/or attend meetings domestic and internationally outside of normal business hours. MINIMUM REQUIREMENTS Associate degree in a technical discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria. Novice understanding to apply project management principles, methodologies, and documentation. Ability to operate PIT (Power Industrial Truck) Complete training and certification within the first 6 months on the job. Competent at mentoring and motivating others to develop their professional skills and achieve their goals. Competent in navigating corporate system software to meet the desired output for internal and external customers. Competent understanding of common assembly processes. Novice understanding of common material conversion processes in manufacturing. Competent understanding of mechanical and electrical systems. Novice understanding of EPA section 608 certification. Novice in conducting research using corporate resources. Novice in brazing using general guidelines. Novice understanding of NFPA70E Electrical safety. Fluent at efficient use of time to effectively plan and execute multiple duties. Competent understanding to utilize basic inspection equipment in a laboratory environment. (multimeter, flow meter, etc.) Competent ability to communicate utilizing corporate office software. Fluent ability to take verbal and/or written direction on tasks, training, or departmental / company policies. Fluent ability to communicate, in English, with internal and external customers tactfully and professionally. 8+ years (preferred) relevant work experience For internal use only: Engineering001

Join Our Mission to Save and Enhance Lives Are you looking for a meaningful career where your skills and experience can make a life-saving difference? Do you want to contribute to a mission that leaves an incredible legacy? If so, Indiana Donor Network invites you to explore joining our team. Why Indiana Donor Network? Indiana Donor Network is a nationally recognized healthcare organization, serving as the crucial link between donors and patients awaiting life-saving organ transplants, healing tissue, and corneas that restore sight. As the state's federally designated organ recovery organization and an accredited tissue bank, we are dedicated to making a profound impact on countless lives. We are currently seeking a Supervisor, Ambulance Services to join our team. About the Role The Supervisor, Ambulance Services is responsible for the leadership, coordination, and operational oversight of the ambulance team supporting Indiana Donor Network's organ recovery and transport operations. This role ensures the safe, efficient, and compliant transport of donors, organs, and clinical staff, while maintaining high standards of professionalism, training, and readiness. The Supervisor provides direct supervision to Ambulance Specialists, overseeing daily operations, scheduling, performance management, and continuing education. This position collaborates closely with the Manager, Organ Utilization and other departmental leaders to ensure effective integration of transportation logistics within the broader clinical mission. Responsibilities include: Provides direct supervision to 20 Ambulance Specialists, ensuring performance excellence and alignment with organizational standards and values. Conducts regular one-on-one meetings to provide coaching, feedback, and professional development support. Leads performance conversations, documentation, and corrective action processes in collaboration with the Manager, Organ Utilization. Oversees onboarding and orientation for new Ambulance Specialists, ensuring thorough training and readiness for independent duties. Supports the engagement and retention of staff through mentorship, ongoing education, and recognition. Coordinates and provides training for Emergency Vehicle Operations Course (EVOC) and Basic Life Support (BLS) education. Ensures Ambulance Specialists maintain current certifications in BLS, ACLS, PALS, and EVOC, with timely renewal tracking. Monitors EMT-Paramedic airway management requirements and ensures competency verification. Collaborates with the Supervisor, Advanced Clinical Operations to facilitate mock code drills and critical care clinical scenarios. Manages and provides continuing education opportunities to ensure ongoing professional development and regulatory compliance. Who We're Looking For High school diploma or equivalent required; associate's or bachelor's degree in healthcare, emergency management, or related field preferred. Minimum of 3 years of experience as a licensed Paramedic required. Minimum of two (2) years of experience operating emergency vehicles required; one (1) year in a leadership or supervisory role preferred. Experience in critical care transport, EMS management, or organ procurement logistics strongly preferred. Certifications: Current Indiana Paramedic licensure required. Valid Indiana driver's license required. • Current BLS, ACLS, and PALS certifications required. Certified Emergency Vehicle Operator (EVOC) or equivalent certification required within six (6) months of hire. Benefits & Perks At Indiana Donor Network, we believe in taking care of our team members. We offer: 100% employer paid health, dental, and vision insurance for our employees and dependents Annual health savings account contributions Paid pet insurance Annual bonuses for performance and retention Generous paid time off and holiday pay Professional development and growth opportunities A mission-driven, supportive work culture Join Our Life-Saving Mission If you are looking for a rewarding career where your work directly impacts lives, apply today and become part of our compassionate and dedicated team at Indiana Donor Network. Indiana Donor Network is an equal opportunity employer. Employment is contingent upon successfully passing drug screening and background check, including verification with the Social Security Administration, criminal records review, DMV check, and the Office of Inspector General.

TSMS - Supervisor The Technical Services and Manufacturing Sciences (TSMS) Supervisor will lead and manage a team of technical professionals while providing strategic oversight for all facets of technical transfer, process validation, GMP floor support, and continued process verification in accordance with current good manufacturing practices (cGMP) for clinical and commercial programs. This leadership role combines hands-on technical expertise with people management responsibilities to ensure robust and reliable production processes while developing team capabilities and driving organizational excellence. Essential Job Functions: * Supervise, mentor, and develop a team of TSMS engineers (Senior II, Senior I, and Entry Level) while fostering professional growth and technical capabilities * Conduct performance evaluations, provide coaching and feedback, and implement individual development plans for direct reports * Lead recruitment, selection, and onboarding of new team members in collaboration with HR and senior leadership * Manage workload distribution, resource allocation, and project assignments across the team to optimize efficiency and development opportunities * Foster a collaborative, innovative, and safety-focused team culture aligned with INCOG's values of "All in," "Lean Forward," and "Pull for the Team" * Represent the organization as technical expert during regulatory inspections, agency interactions, and client audits * Evaluate, select, and implement new manufacturing technologies, equipment platforms, and digital transformation initiatives * Author and review complex technical documents including risk assessments, CMC documentation, process validation protocols, and strategic technical reports Serve as senior technical advisor to key clients, lead executive-level technical discussions, and actively participate in business development activities * Oversee comprehensive root cause investigations for complex manufacturing issues and lead CAPA development initiatives * Evaluate, select, and implement new manufacturing technologies, equipment platforms, and digital transformation initiatives * Author and review complex technical documents including risk assessments, CMC documentation, process validation protocols, and strategic technical reports * Ensure all team activities maintain the highest standards of cGMP compliance, quality, and regulatory adherence Special Job Requirements: * Bachelor's degree in Science or Engineering required * Master's degree in Science or Engineering strongly preferred * Minimum 3 years of GMP experience in biopharmaceutical manufacturing required * Minimum 3 years of technical transfer experience with demonstrated leadership in complex programs * Proven track record of successful client relationship management and business development support Special Job Requirements: * Knowledge of lean manufacturing principles, Six Sigma, or similar continuous improvement frameworks * Experience in sterile injectable drug manufacturing and device assembly Additional info about INCOG BioPharma Services: At INCOG BioPharma we have built a world-class CDMO for parenteral injectable drugs. Our culture and priorities are different by design: focused on building long-term value for our customers, we are committed to a service-culture mindset, technical excellence, and a collaborative and team-centered approach to doing business. If you crave the challenge of creating systems from scratch and believe you have insights for a better way of doing business, which benefits customers by ensuring quality outcomes and accelerating their route to market, we want to hear from you. Unless otherwise specified, all positions are based out of our Fishers, IN offices. Please note, we are a smoke-free campus. INCOG BioPharma is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at INCOG BioPharma are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy), age, physical disability, sexual orientation, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. By submitting your resume and details, you are declaring that the information.

Join Our Restaurant Kitchen Service Supervisor Team in Indianapolis! Be Part of Something Awesome! We are excited to announce that Alamo Drafthouse is opening its Indianapolis location in late October 2024! We are hiring for the Restaurant Kitchen Service Supervisor position. Paid training and group orientation will take place the week of October 9th to prepare for the opening. Job Description The Restaurant Kitchen Service Supervisor is responsible for overseeing kitchen operations and ensuring high standards of food preparation and service. They are a key leader in the kitchen, working closely with kitchen staff & the Kitchen Manager to maintain operational efficiency, quality control, and food safety standards. The Kitchen Service Supervisor plays an essential role in delivering exceptional culinary experiences to guests by leading a motivated team, managing inventory, maintaining cleanliness, and coordinating with front-of-house staff to ensure timely and accurate service. OUR MISSION To Ensure EVERY Guest and Teammate Has An AWESOME Experience And Is EXCITED To Come Back! What We Offer: • HOURLY PAY: $25.00 per/hour • A fun workplace where you can be yourself and do awesome work! • Free movies! Two free movies per month! $5 tickets after! • 50% off employee meals! (up to $40 off per employee meal) • Paid time off • Competitive pay • Flexible scheduling • Medical, dental, vision, and voluntary benefits for all full-time teammates Core Role Responsibilities: • Supervise kitchen staff, ensuring proper food preparation, cooking, and presentation standards • Ensure compliance with food safety, sanitation, and workplace safety standards • Monitor kitchen inventory and food supplies, coordinating with management on ordering as needed • Train, coach, and mentor kitchen team members to improve performance and uphold quality standards • Manage kitchen operations during shifts, ensuring timely food preparation and minimizing food waste • Collaborate with front-of-house staff to ensure seamless service and guest satisfaction • Implement kitchen cleaning and maintenance schedules, ensuring a clean and safe work environment • Uphold company policies, procedures, and quality standards at all times Qualifications: • 2+ years of experience in a supervisory role in a high-volume restaurant kitchen environment • Strong leadership skills with the ability to motivate and manage a diverse team • Extensive knowledge of food preparation techniques and safety standards • Excellent communication skills, both verbal and written • Strong problem-solving and decision-making abilities • Ability to work under pressure in a fast-paced environment • Schedule flexibility (early mornings, late nights, weekends, holidays) • Passion for delivering high-quality guest experiences Physical Requirements: • Ability to stand for extended periods in a kitchen environment • Light to moderate lifting (up to 50 lbs) • Ability to work in a hot, fast-paced kitchen environment • Ability to operate kitchen equipment such as ovens, fryers, grills, and knives View all jobs at this company

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Centralized Transaction Operations Customer Service Account Specialist's work is creative, exciting, and different every day. As an Account Specialist II in Centralized Transaction Operations Customer Service department, you will take approximately 80 - 120 inbound calls a day from checking and savings account customers. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment. Job responsibilities Work in a call center environment that requires 100% phone-based customer interaction Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers Communicate with customers in a metrics-driven environment Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment Take ownership of each customer interaction while treating them with respect and responding with empathy Work both independently and in a team environment Abide by all applicable regulatory and departmental practices and procedures Required qualifications, capabilities, and skills 2+ years of customer interaction or customer support experience required, either by phone or face-to-face 1+ years computer experience, utilizing multiple computer applications in a Windows-based environment Ability to multitask using a computer and simultaneously provide customer support Comfortable in a fast-paced, consistently changing environment Preferred qualifications, capabilities, and skills Previous experience working in a Hospitality, Restaurant or Retail industry Have a passion for helping people by solving problems, presenting, and explaining solutions Branch experience Work Schedule: Monday - Friday hours vary schedule will fall between 10:00am - 9:00pm Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.

Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.