Customer service supervisor jobs in Kansas City, KS - 1,369 jobs

GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities. Job Responsibilities: Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment Reporting discrepancies that may exist both functional and mechanical on the ground support equipment; Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met Responsible for equipment and ensuring its safe and efficient operating status; Confer with other supervisors and managers to coordinate activities with other departments; Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner; Ability to comply with attendance/tardiness standards. Able to perform under pressure and within fixed time constraints Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations Ensure crews are being briefed before flights on positions to take and how flight will work Other duties as assigned Requirements: Strong understanding of Airline Customer Service Experience in the Airport Ground Handling business. Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc). A proven track record in supervising a business unit. Experience in operational planning and resource allocation. Working knowledge of GSE maintenance issues. Experience and understanding of commercial issues in aviation. Must have a High School diploma, GED Must be at least 18 years of age Capable of processing information in a timely manner Must have and maintain a Valid Driver's License Able to proficiently speak, read, and write in English Basic computer literacy Previous ramp or airline experience Must successfully complete all training requirements and maintain certifications throughout employment Must clear an FBI fingerprint background check Must successfully complete all required training Physical Requirements: Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively Must be physically fit to perform the duties of the job Willing to work outside in all types of weather conditions with exposure to loud noises Specific Working Hours Must be able and flexible to work variable shifts, weekends, and holidays Specific shifts to be determined Must be able to work extended hours on short notice during non-routine operations GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.

LE POSTE VOTRE PROFIL Sales and Service Leader - Full Time Publiée le 04.12.2025 Sephora Retail Référence : 278900 Ajouter aux favoris Ouvrir Partager Localisation : Leawood, United States Type de contrat : Permanent Job Expérience requise : Minimum 3 years Mode de travail : Full Time Postuler LE POSTE VOTRE PROFIL Le poste Sales and Service Leader - Full Time Votre profil Job ID: 278900 Store Name/Number: KS-Town Center Plaza (0924) Address:5056 W. 119th St Space #300, Leawood, KS 66209, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time:Full Time Position Type: Regular Your Role at Sephora: As a Sales and Service Leader, you'll harness your love for beauty and become the leader you are meant to be. You'll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals. Through coaching, collaboration, and a passion for beauty, you'll help create a high-performing, inclusive environment where everyone thrives. If you're a natural leader with a client-first mindset, this is your moment to Belong to Something Beautiful. Key Responsibilities Lead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goals Drive performance Contribute to overall store success through strong client engagement, expert product knowledge, and personalized recommendations Coach for growth Contribute to the ongoing success of your team by providing ongoing feedback and development to elevate team performance Train and develop Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives Execute daily operations Assist with inventory, visual merchandising, and maintaining store standards Foster inclusivity and teamwork Help promote a culture of openness where everyone feels empowered Uphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experience Flexible Scheduling and Reliability Must meet the required minimum number of weekly shifts/hours Full Time: 30-40 hrs/week Be available during peak retail operations (nights, weekends and holidays) Punctuality and consistent attendance Qualifications/Experience Minimum 2 years of leadership experience in a retail, hospitality, or service environment Proven ability to coach and inspire teams to achieve goals Strong sales and client service skills Excellent communication and interpersonal skills Comfortable in a fast paced and dynamic environment Quick learner with ability to absorb and share product knowledge and training Physically able to lift and carry up to 50 pounds While at Sephora, you'll enjoy Inclusion & Belonging We pledge to create a beauty community where everyone's uniqueness is celebrated, respected, and honored. Meaningful Rewards Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details can be found Here $24.00 - $31.00/hr. The actual hourly pay offered depends on various factors, including relevant qualifications and experience; and other legitimate, non-discriminatory business factors specific to the position and/or geographic location. Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions. Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested

Morrison Healthcare We are hiring immediately for full time PATIENT SERVICES LEAD positions. Location: Children's Mercy Hospital - 2401 Gillham Road, Kansas City, MO 64108. Note: online applications accepted only. Schedule: Full time schedule. Open availability preferred. Hours and days may vary; more details upon interview. Requirement Year of supervisory experience in a hospital setting. Pay Range: $20.00 per hour to $23.00 per hour. Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Morrison Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself! Morrison Healthcare is a leading national food and nutrition services company supporting more than 1,000 hospitals and healthcare systems across 46 states, many of which are recognized as U.S. News & World Report ranked Top Hospitals and Health Systems. For over 70 years, Morrison has been serving some of the nation's largest health systems and bringing a culinary, nutritional, and operational expertise that truly transforms the healthcare dining experience. Morrison has more than 1,600 registered dietitians, 1,200 executive chefs, and 31,000 professional food service team members. The company has been recognized as one of Modern Healthcare's Best Places to Work since 2012. Job Summary Patient Services Leads are responsible to coordinate patient meal service and special requests and needs for the Patient Dining Program. Ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. They are a huge part of creating a culture of comfort and compassion in the healthcare environment, taking care of patients' special requests and nutritional needs. Essential Duties and Responsibilities: Oversees systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished. Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections, assemble, and deliver/pick-up their meal trays. Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections. Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process. Is responsive to patients' needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures. Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage. Adhere to facility confidentiality and the patient's rights policy as outlined in the facility's Health Insurance Portability and Accountability Act (HIPAA) policies and procedures. Complies with regulatory agency standards, including federal, state and JCAHO. Follow Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention based food safety system for meal assembly and distribution. Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures. Complete all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures. Conduct daily associate team meetings following Morrison's branded GR8 Start Meeting guidelines and template. Performs other duties as assigned. Qualifications: Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions. Aptitude for effectively operating hospital's admission, discharge and transfer (ADT) system, and other computer-based systems, which manage patient care records. The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions. BENEFITS FOR OUR TEAM MEMBERS * Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program * Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. *************************************************************************************************** Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Morrison Healthcare maintains a drug-free workplace.

Mission Plumbing Heating & Cooling is seeking a Dispatcher/Customer Service Representative to join our Shawnee, Kansas team! The Customer Appointment Specialist creates and organizes service appointments efficiently and assures that all customer commitments are met while providing high-level service and a top-notch customer experience. We are looking for upbeat, empathetic sales-minded appointment setters who have a strong desire to ensure excellent customer experiences and be part of a winning team! As a Dispatcher/Customer Service Representative, your essential responsibilities will include but are not limited to: Provide top-notch customer service to both internal and external customers. Take incoming customer calls. Schedule work for all service lines (HVAC & Plumbing) Prioritize calls according to urgency and importance (emergency vs non-emergency). Maintain the dispatch board. Inform customers of the progress of service operations while ensuring that Technicians operate in a cost-effective fashion. Ensure Technicians are on route and show up on time. Verify Technicians have included photos, notes, and adequate detail in work orders. Daily follow-up on assigned service line. Administer proposals/quotes in a timely manner (within 24 hours). Work with department manager to ensure more complex quotes are issued on time and accurately. Courtesy call all residential customers once work is completed to ensure customer satisfaction. Send online review requests after courtesy call is completed and all issues are resolved. Take part in the Saturday rotation and closing shifts. Ensure all jobs are closed out accurately and in a timely fashion. Qualifications: High School Diploma or GED required. Experience in large service operations preferred. Advanced customer service skills required. Excellent time management and organization skills. Proven ability to handle multiple projects and meet deadlines. Must be able to multi-task. Excellent written and oral communication skills Strong organizational, problem-solving, and analytical skills Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Strong interpersonal skills. Ability to deal effectively with a diversity of individuals at all organizational levels. Good judgement with the ability to make timely and sound decisions. Creative, flexible, and innovative team player. Ability to work under high pressure effectively and maintain positive attitude.

Job Summary / Mission The Service Manager's focus is to maintain a high level of customer service. The Service Manager is responsible for ensuring timely and efficient resolution of customer issues, regional personnel management, and development, and supporting the Regional and Group goals as a member of the Service Solution Management Team. Department: Service Solutions Report to: Director of Service Solution Key Responsibilities · Participate in the DMS (daily management system) and participate and support problem-solving activities for the service and remote support departments. · Manage personnel and processes. · Represent the company by traveling to key customer sites to manage critical issues with all Frontmatec products. · Develop standards for and participate/coach proper customer entrance/exit meetings. · Build and maintain positive and lasting relationships with our customers to understand their needs, preferences, and expectations. · Collaborate with various departments and clients on problem solving · Manage department activities to AOP (annual operating plan) · Oversee the onboarding of new field service & remote support technicians with the field service and remote support supervisor. · Monitor the productivity of the Service & Remote Support Team. · Support and optimize procedures between the company's various departments in accordance with the company's overall strategic plan. · Manage the field service and remote support supervisors. · Manage the processes of job planning, scheduling, and the coordination of training plans for field service and remote support jobs and personnel · Participate to the development of the CRM · Coordinate with Human Resources for the recruitment, hiring, onboarding, and, if necessary, the termination of all Service Technicians. · Workforce planning oversight and deciding priorities when needed. · Perform mid-year and annual reviews of all direct reports along with setting annual goals. · Monitor and maintain the health and safety of all employees - provide training opportunities regarding updated laws, codes, and guidelines as necessary. · Supervise and follow up on plans and budgets, including economic reporting and reporting of actual results of completed projects as they relate to the After Sales Service Department. · Support and work with the company's Engineering, Production, & QA Departments in order to secure the product quality - as well as follow up on QA cases. Required Knowledge, Skills, and Abilities: Key Competencies · Advanced planning and organizing skills with the ability to handle multiple assignments · Strong communication skills · MS Office proficiency · Data gathering and analysis. · Problem analysis and solving · Presentation skills · Facilitation skills · Coaching skills · Adaptable · Team player Education and experience · Bachelor's degree in a related field or equivalent work experience. · Proven experience in departmental management, client management, or related roles. · Strong organizational skills with the ability to multitask and prioritize tasks effectively. · Excellent communication and interpersonal abilities to build and maintain strong relationships with clients and team members. · Problem-solving and critical-thinking skills to address challenges and make informed decisions. · Proficiency in using various computer software and tools for documentation and reporting. · Knowledge of relevant industry regulations and best practices is an advantage. Working conditions · This job requires the ability to sit, stand or walk for long periods of time · This job requires the ability to climb a ladder · This job requires the ability to lift 50 lbs. · This position requires the ability to travel to customer locations foreign and domestic (up to 35%) · This job may require evening and weekend hours. · When at a customer you may encounter working conditions that are hot, cold, wet and in a slaughtering / butchering environment.

At KPMG, you can become an integral part of a dynamic team at one of the world's top tax firms. Enjoy a collaborative, future-forward culture that empowers your success. Work with KPMG's extensive network of specialists & enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions. Join a diverse team helping high-profile clients understand, analyze, and respond to complex business opportunities and challenges. Develop your career through a range of multifaceted engagements, formal training, and informal mentoring. At KPMG, we believe nothing is more important than investing in our culture because it's an investment in our people, our future, and what we stand for as a firm KPMG is currently seeking a Manager to join our International Tax practice. Responsibilities: Coordinate with internal client service teams to assist multinational enterprises with preparing and reviewing US-International income tax computations arising from a company's global operations and transactions Assist with the review and preparation of various tax forms and disclosures related to such operations Advise multinational enterprises on tax planning opportunities Work on process improvement projects with internal teams in a largely virtual environment Qualifications: Minimum five years of recent experience working on engagements involving US-international tax and international income tax compliance inclusive of extensive experience with various third-party tax reporting software programs such as OneSource International and CorpTax International Bachelor's degree from an accredited college/university; Masters in taxation, JD, and/or LLM (with a concentration in tax) preferred; licensed CPA, EA or JD/LLM, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list Knowledge of a broad range of international and domestic tax law provisions Strong analytical and problem-solving skills, Excel modeling, written and oral communication skills Experience with and capability to balance and lead multiple engagements, play a positive role in well-functioning and collegial teams, supervise, and assist with the development and training of new and experienced staff professionals, maintain professionalism, and provide excellent client service Ability to effectively manage teams in a virtual environment KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at "Benefits & How We Work". Follow this link to obtain salary ranges by city outside of CA: *********************************************************************** California Salary Range: $113300 - $208900 KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site). KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pride Health is hiring a Administration - HR Service Center Rep I to support our client's medical facility based in Lees Summit MO 64063. This is a 3-month assignment with the possibility of a contract-to-hire opportunity and a great way to start working with a top-tier healthcare organization! Job Title: Administration - HR Service Center Rep I Location: Lees Summit MO 64063 Pay Range: $17 per hour Schedule: 1: 7-4PM CST 2: 8-5PM CST 2: 9-6PM CST Duration: 3+ Months (with potential for extension) *Pay rate is based on years of experience and educational qualifications. Job Summary: We are seeking a dedicated and detail-oriented HR Service Center Representative to serve as the first point of contact for inbound HR-related inquiries. This role supports employees by responding to questions about benefits, policies, employee relations, recruitment, learning & development, and performance management. You'll handle Tier 1 inquiries via phone, email, and other channels-escalating complex cases when needed-and maintain accurate records of each interaction. Key Responsibilities: Place outbound calls to contact life insurance applicants. Complete interview with applicant or leave a message for a return call Gather medical, financial, occupational, and avocation histories during interview. Review and edit information collection during the interview for quality assurance purposes. Use the C4 call management system, Dialer, and Avaya Phone System to make telephone calls. log call attempts, document information with orders as necessary and record call results. Learn the specific requirements stipulated by each client company. Respond to the needs and request of clients, staff and management in a professional and expedited manner. Observe all compliance policies and safety policies and procedures as outlines in the Safety Manual or safety matters included in other special trainings. Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all of the duties and responsibilities, but rather a general description of work performed by the position. Qualifications: High School Diploma or equivalent (required); Associate's Degree (preferred). Bilingual In Spanish is must Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors. About Pride Health Pride Health is Pride Global's healthcare staffing branch, providing recruitment solutions for healthcare professionals and the industry at large since 2010. As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty. Equal Employment Opportunity Statement As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Interested? Apply today!

Join a growing consulting company that is fun, flexible and passionate about helping our clients (some of the world's most recognizable brands) define and realize business benefits through strategy, research, best practices, process improvements, and tools. We are seeking a versatile Customer Experience Consultant who combines a passion for customer experience with strong analytical skills. The ideal candidate is a strategic thinker and a hands-on executor, equally comfortable leading client workshops, conducting qualitative interviews, analyzing voice of the customer (VoC) feedback, and developing data visualizations that bring insights to life. Responsibilities (other duties may be assigned) Customer Experience Strategy Lead and support CX engagements, including journey mapping, current state assessments, and roadmap development. Participate in executive interviews, employee/customer focus groups, and client workshops to discover challenges and define future-state experiences. Identify CX opportunities using VoC, customer behavior data, and industry benchmarks. Develop and deliver client-facing materials including CX roadmaps, governance frameworks, and communication strategies. Define KPIs and success measures for customer experience initiatives. Data Analysis & Insights Collect, clean, and process structured/unstructured data from multiple sources (surveys, CRM, operational data). Perform Exploratory Data Analysis (EDA) to identify patterns and trends relevant to CX. Create dashboards and reports in Excel or data visualization tools to support storytelling and decision-making. Analyze qualitative data using synthesis techniques to generate actionable insights and support strategic decision-making Apply statistical techniques to support recommendations. Translate insights into compelling stories that influence client decisions. Qualitative Research Conduct qualitative research studies, including in-depth interviews and focus groups to uncover user needs, motivations, and behaviors. Analyze qualitative data using thematic coding and synthesis techniques to generate actionable insights and support strategic decision-making. Develop discussion guides, and stimuli to support exploratory, concept testing, or journey-mapping research. Collaborate with stakeholders to translate research findings into compelling research reports with key insights and actionable recommendations. Cross-Functional Consulting Collaborate with business, product, and IT stakeholders to align customer strategies with data capabilities. Identify and resolve data quality issues impacting business insights. Balance multiple projects while delivering high-quality, on-time deliverables. Ability to work independently and be resourceful. Contribute to proposal development and client presentations as needed. Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's or Master's degree from an accredited college or university. 4+ years of experience in consulting, customer experience, or strategy. 2+ years of experience in data analysis, business intelligence, or data storytelling. Experience conducting or supporting primary and secondary customer research. Strong written and oral communication skills. Advanced Proficiency in Microsoft Excel, PowerPoint, and visualization tools. Understanding of survey methodologies, sampling, and data weighting. Understanding of statistical methods. Experience with VoC and/or Experience Management platforms (e.g., Qualtrics, Medallia) preferred. Willingness to travel up to 50%. This is a full-time salaried W2 position with our company, including very competitive benefits and a great team to work with! Salary Range: $90,000 - $110,000 Andrew Reise Consulting is a leading provider of customer experience solutions. We are committed to helping clients align their product and service delivery experience with the wants, needs and expectations of their customers. We work with clients to build customer experience strategies tailored to enhance the full customer lifecycle. Our strategy development offering is built on decades of experience working with Fortune 500 companies across industries to grow broader, deeper and longer customer relationships. Our strategies and solutions are designed to put clients first and deliver practical solutions to improve their bottom-line. We start with strategy, but recognize the value of excellence in delivery. Our experienced consultants anticipate critical situations and are prepared to combat the typical pitfalls of customer experience programs. Above all else, we believe in solving problems, and are prepared to take on the most complex issues standing in the way of our client's customer experience goals. Andrew Reise is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination.

Primary Purpose and Essential Functions The qualified individual will be responsible for leading and managing all aspects of a logistics operation to ensure consistent high-level service quality and customer satisfaction, profitable, cost efficient operations, and compliance with company policies and procedures. Will work in conjunction with other internal departments to achieve territorial balance of capacity and freight while achieving high service levels. Will take total responsibility of ensuring all requirements are met company-wide regarding Customer expectations. Lead and solicit business from dedicated or expedited customers by using monthly average capacity. Serve as an extension of Sales to expand business revenue by exploring all opportunities with Customers. Customer Service Manager will give available lanes to department and depending on capacity of freight verse driver availability, department head is responsible for bidding available lanes. Oversees customer service team who serves as Customer's first line of communication and refer customer to the proper departments if/when necessary (i.e. Business Development, claims, etc.) Responsible for managing service issues by researching and ensuring coding of all applicable service failures in the system to support accurate service reporting. Responsible for staff that is monitoring and tracing loads so that follow up can be made to Customers regarding late pickups and or deliveries; as well as any other changes that may occur. Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of Customers. Utilize effective communication or negotiation skills, employing diplomacy and sensitivity to resolve critical or escalated issues affecting the customer, staff, or senior management Manage on-site customer service group and customer sites. Maintains knowledge of customer contractual requirements relative to trailer pools in order to keep turns at the level set to gain optimum utilization of company equipment. Responsible for managing EDI related requirements regarding 214 Status releasing or other similar electronic transmissions as required by Customer. Create monthly reports regarding service levels for customers as well as participate on any service-oriented conference calls to supply definition. Utilize superior communication skills to motivate staff and develop effective working relationships with peers, executives and clients. Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations to meet company and customer requirements. Ensuring the customer service team upholds the values and behaviors taught in the speed of trust. **Disclaimer** the job description is not intended to be comprehensive list of duties and responsibilities and duties and responsibilities may change without notice. Qualifications Skills Required for Position: Must possess professional skills deemed necessary to interact with Customers on a corporate level. Use exemplary telephone skills to present a quality-oriented image where the Customer is treated in a consistent, courteous, and efficient manner, so that the impression is one of excellence. Ability to set priorities and to communicate to areas involving changes that could affect daily operations. Keyboard skills, working knowledge of PC, Excel, Word, ability to work in a fast-paced team environment, excellent time management skills. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Associate degree or equivalent from two-year college or technical school; or 2-3 years related experience and/or training; or equivalent combination of education and experience. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Work environment is moderate to high stress.

Primary Purpose and Essential Functions The qualified individual will be responsible for leading and managing all aspects of a logistics operation to ensure consistent high-level service quality and customer satisfaction, profitable, cost efficient operations, and compliance with company policies and procedures. Will work in conjunction with other internal departments to achieve territorial balance of capacity and freight while achieving high service levels. Will take total responsibility of ensuring all requirements are met company-wide regarding Customer expectations. * Lead and solicit business from dedicated or expedited customers by using monthly average capacity. Serve as an extension of Sales to expand business revenue by exploring all opportunities with Customers. Customer Service Manager will give available lanes to department and depending on capacity of freight verse driver availability, department head is responsible for bidding available lanes. * Oversees customer service team who serves as Customer's first line of communication and refer customer to the proper departments if/when necessary (i.e. Business Development, claims, etc.) Responsible for managing service issues by researching and ensuring coding of all applicable service failures in the system to support accurate service reporting. Responsible for staff that is monitoring and tracing loads so that follow up can be made to Customers regarding late pickups and or deliveries; as well as any other changes that may occur. Anticipate and facilitate problem resolution on all load issues to meet or exceed total satisfaction of Customers. * Utilize effective communication or negotiation skills, employing diplomacy and sensitivity to resolve critical or escalated issues affecting the customer, staff, or senior management * Manage on-site customer service group and customer sites. * Maintains knowledge of customer contractual requirements relative to trailer pools in order to keep turns at the level set to gain optimum utilization of company equipment. * Responsible for managing EDI related requirements regarding 214 Status releasing or other similar electronic transmissions as required by Customer. * Create monthly reports regarding service levels for customers as well as participate on any service-oriented conference calls to supply definition. * Utilize superior communication skills to motivate staff and develop effective working relationships with peers, executives and clients. * Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations to meet company and customer requirements. * Ensuring the customer service team upholds the values and behaviors taught in the speed of trust. * Disclaimer the job description is not intended to be comprehensive list of duties and responsibilities and duties and responsibilities may change without notice.

Skillbridge Academy is a forward-thinking educational organization dedicated to building strong professional pathways through innovation, structured learning, and operational excellence. We pride ourselves on creating an environment where professionalism, collaboration, and personal growth are at the core of everything we do. Our team plays a vital role in shaping first impressions and delivering a seamless experience to students, partners, and visitors. Job Description We are seeking a motivated and detail-oriented Customer Support Manager to lead and enhance our customer service operations. This role is ideal for a professional who excels at coordinating support processes, improving service quality, and ensuring a positive experience for all clients. The Customer Support Manager will play a key role in maintaining service standards and supporting the growth of our organization. Responsibilities Oversee daily customer support operations and ensure timely resolution of inquiries Develop and improve support workflows, procedures, and service standards Monitor customer interactions to ensure consistency and quality Collaborate with internal departments to address customer needs effectively Analyze support performance metrics and prepare regular reports Identify opportunities to enhance customer satisfaction and operational efficiency Qualifications Strong communication and interpersonal skills Excellent organizational and problem-solving abilities Ability to manage multiple priorities in a fast-paced environment Professional attitude with a strong sense of responsibility Proficiency in customer service tools and basic reporting systems Ability to lead, guide, and support a customer service team Additional Information Competitive salary ($47,000 - $51,000 annually) Growth opportunities within a stable and expanding organization Skill development and leadership training Supportive and professional work environment Structured onboarding and continuous learning opportunities

Are you looking for a leadership role that makes tails wag and pet parents smile? We are seeking a full time Customer Service Supervisor to guide a team of Customer Service Representatives and assist our pet parents and their furry family members! Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000+ locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business! Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you. A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You'll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You'll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You'll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You'll document what you are seeing and be ready to share with your manager and the pet parent. And let's not forget -- you're probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses! Pet Host Lead Requirements: Must be able to handle dogs of all sizes and cats Must enjoy working with both people and pets Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames Must be able to follow directions and comply with processes and procedures Must have a keen sense of observation when observing the pets Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods Must have computer knowledge/quick learner Must have Leadership/Supervisor experience in a team oriented environment Excellent customer service skills, professional Organized, detail oriented Daily Responsibilities: Provide impeccable customer service by following our service foundation and ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships. Answer all incoming calls, respond to voicemails and emails. Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations. Manage cash, check, and credit card transactions and reporting/reconciling Gets to know clients and their pet's names on a regular basis Obtain all information related to a pet's visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. Have general knowledge of all services offered at site and be able to provide solutions to the clients' needs. Obtain vaccination records from veterinary offices and input into the computer. Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity. Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary. Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”. Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers Ensure the facility meets or exceeds expectations with regards to cleanliness and safety. Notifying manager on duty or ordering when levels of inventory are low in the following areas: retail and cleaning products for lobby areas and office supplies Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards ie: wet floors, defecant, etc. Consult with other departments Work with a team who all exemplify these qualities: A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety. Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated. Customer Service Oriented - Ability to take care of the customers' needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers. Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”. Must be able to multitask and be very detail oriented. Must be able to start and stop work. Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping. Conflict Resolution - Ability to handle conflict with tact and diplomacy Good team work and willingness to assist other departments as necessary Cheerful, friendly, positive team-oriented attitude Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office. Reliable, punctual, and dependable Ability to work a flexible schedule, including holidays and weekends Ability to take direction well and apply it independently Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently Physically able to handle dogs of all sizes and to lift up to 60 lbs. Other duties as assigned. Equal Employment Opportunity NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Work schedule Weekend availability Monday to Friday Holidays Supplemental pay Tips Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Life insurance Disability insurance Paid training Employee discount

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Opportunity for advancement Paid time off ABOUT US: At our top-performing insurance and financial services agency, we believe in a work hard, play hard culture where fun and productivity go hand in hand. Our team is driven, goal-oriented, and passionate about delivering world-class customer service while ensuring our clients are properly protected. We pride ourselves on fostering an environment that supports professional development and personal growth. Here, youll find ample opportunities for advancement as we are committed to helping our employees achieve both their career aspirations and individual goals. Join us if youre ready to be part of a dynamic, supportive team that values excellence, collaboration, and a balanced approach to work and life. You May Be a Great Fit as a Customer Retention Specialist at Mortallaro Insurance Agency, Inc If: Youre the person people call first when life goes sideways - calm, steady, and ready to help. You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you. Youre a natural relationship-builder who earns trust quickly and keeps it. You listen first, then guide, making customers feel understood while confidently recommending solutions. Youre compassionate under pressure and can guide someone through their worst day with clarity and empathy. Location Address: 401 SW Eagles Parkway, Grain Valley, Mo 64029 At Mortallaro Insurance Agency Inc, were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether were helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us. Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance. Responsibilities Communicate with existing customers regarding renewals and coverage options. Review accounts and assist with updates or changes as needed. Identify opportunities to enhance customer satisfaction and engagement. Maintain accurate records and documentation of interactions. Collaborate with team members to meet retention and outreach objectives. Qualifications Strong interpersonal and problem-solving abilities. Effective communication and listening skills. Detail-oriented with a focus on customer experience. Previous experience in customer service or account management preferred. Must be able to obtain applicable state insurance licenses.

Why Choose Mallory? For more than 40 years, Mallory has provided industrial organizations with safety expertise and supply chain efficiency along with a broad array of safety products and solutions. At Mallory Safety & Supply, we get energized by applying thought and creativity to provide best in class solutions. This energy has led to multi-faceted growth, with results that have led us to quadruple in size over the last 20 years. We are the largest independently held safety distribution company with 35+ locations, and over 600 employees. Mallory Safety and Supply has always been a family owned and privately owned business. Mallory's business model is customer based; we thrive by providing basic service brilliance! We offer a casual work environment, professional development and promotional opportunities. We have 33 core values that guide our intentional company culture and are employee centric. We are looking for dedicated, motivated and smart team members to grow with our company. Mallory Safety and Supply is hiring a Customer Service Manager! Mallory is looking for a dynamic person to join our Customer Service team as a Customer Service Manager. The ideal candidate will possess exceptional leadership skills and a passion for delivering Basic Service Brilliance. As a customer centric business, our Customer Service team is critical to the growth of our business. The Customer Service Manager will lead a small Customer Service team in daily operations, help drive business, and foster a positive culture. In addition, the Customer Service Manager will play a critical role in problem solving, process management, and branch business development. Here are the benefits that Mallory Safety & Supply can offer: Medical, Dental, and Vision Insurance 410(k) with an employer match program Employer paid Long Term Disability Voluntary Term Life, Accident, and Disability Insurance Employee Assistance Program with added benefits such as financial wellness and planning 10 hours of paid time off a month to start! 7 paid holidays throughout the year Yearly appraisal and bi-annual reviews Annual bonus based on company performance Employee discounts and Mallory Swag Holiday Raffles Certifications and continued job development opportunities Opportunities for promotion and growth Monday through Friday dependable schedule - No nights or weekends! A positive company culture - check out our website for more information on The Mallory Way! Here is what you can expect as a Customer Service Manager: Act as a strong leader and role model for Customer Service Representatives and other branch employees Learn, navigate, and use Prophet 21 to provide customer service Service both internal and external customers over the phone, via email, and in person Resolve issues with customer orders in a tactful manner Partner with the branch sales team to drive business Participate in interview and hiring processes as needed Employee development and coaching Oversee branch warehouse operations, including the supervision of Warehouse Associates and Drivers Act as back up Delivery Driver on an as needed basis Drive a positive, inclusive, and productive culture within the branch Assist with miscellaneous projects as needed Supervisory Responsibilities: Responsible for supervising a team of Customer Service Representatives. Supervisory responsibilities will include: Review and approve timecards, adjust as needed Conduct interviews, performance evaluations, and coaching conversations Document employee performance notes in Paycom Train new employees Conduct circle-back training as needed Here is what we need from a Customer Service Manager: Excellent oral and written communication skills Strong time and project management skills with the ability to multitask Strong computer and data entry skills highly desired, including Microsoft Office 2-5 years of experience in customer service - leadership skills are desired 1+ years of Customer Service Lead or Manager experience preferred Construction, safety, or industrial supply experience is preferred High School Diploma or GED required Valid Driver's License Physical Requirements: Occasional bending, twisting, standing, and stooping Lifting up to 50 pounds occasionally throughout the day Hiring great people is the most important thing we do. If you are motivated, self-driven and you care about the details - we offer an environment that will allow you to shine! Mallory Safety & Supply is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Veterans encouraged to apply! To learn more about Mallory, and our products - please visit ****************

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. As a leading Microsoft Partner and RSM US leverages' Microsoft's leading enterprise resource planning platform, Microsoft D365 Finance and Operations, and other Microsoft-centric tools to help customers stay competitive in a constantly changing environment. We are expanding our Managed Application Services team and looking for seasoned D365 BC/NAV functional consultant with experience in the financial and projects accounting areas. The ideal candidate has a strong finance background, enjoys being part of a team and working directly with clients and Microsoft. Dynamics 365 implementation or supporting services is a requirement. This team is responsible for supporting our implementation projects and well continuing with the client after go live. In this role, you will help mentor our team, assist clients in the implementation and support of Microsoft Dynamics D365 BC software as well as working directly with Microsoft on solving mission critical business situations. You will be working with a nationally dispersed team that is highly collaborative and a fun culture. Basic Qualifications: * 7+ years of hands-on software implementation or supporting services experience with Microsoft D365 BC and NAV * Strong accounting with Project accounting experience * Understanding of ERP software and how it applies to business processes * Excellent communication skills, written and verbal * Bachelor's degree in a relevant field or equivalent work experience * Strong analytical skills Preferred Qualifications: * Technology skills * Ability to work independently * Strong business knowledge * Dynamics D365 BC or NAV certifications highly desired This position follows a hybrid work model, requiring in-office presence twice per week and willingness to travel up to 25% At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at ************************************************** All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information. At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $95,400 - $192,000 Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

Clinical Services Associate - On-Site - US, Lenexa, KS ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development. Position Summary We are seeking a Clinical Services Supervisor to lead and support our nursing team and clinic operations. This role ensures smooth execution of clinical trials in compliance with study protocols, SOPs, and ICH-GCP standards. The supervisor will provide leadership, coaching, and performance management for nurses while assisting with operational needs during peak hours. Key Responsibilities * Supervise and support nurses during busy clinic hours. * Provide coaching, mentoring, and performance reviews for nursing staff. * Lead and coordinate daily clinic operations in accordance with regulatory standards (GCP, HIPAA, OSHA). * Serve as an escalation point for operational issues and staff questions. * Participate in interviews alongside clinic leadership. * Join the weekend on-call rotation every 5-6 weeks to assist clinic staff and answer questions. * Collaborate with internal teams to ensure efficient screening, dosing, and outpatient visits. * Maintain knowledge of all assigned studies and operational workflows. Preferred Qualifications * Registered Nurse (RN) license strongly preferred. * Experience supervising clinical staff and managing performance. * Strong knowledge of clinical procedures and ability to provide guidance during high-volume periods. * Excellent leadership, communication, and organizational skills. * Ability to manage multiple priorities in a fast-paced, team-oriented setting. Why Join Us? At ICON, we are committed to our core values: People, Clients, and Performance. You'll be part of a team that values innovation, collaboration, and continuous improvement, and you'll play a vital role in advancing clinical research that makes a difference. #LI-LB1 What ICON can offer you: Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: * Various annual leave entitlements * A range of health insurance offerings to suit you and your family's needs. * Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. * Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being. * Life assurance * Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

Service Supervisor BH Job ID: 3202 SF Job Req ID: 15559 Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job Title : Service Supervisor Location : Kansas City, MO (onsite with travel) About Us Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and the planet. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future. Job Summary Step into a fast-paced, customer-focused environment as our Service Supervisor in the compressed air commercial segment. You'll oversee the local service function across the full equipment life cycle while partnering with the sales team to drive business growth. A solutions-oriented leader, you'll guide your team in maintaining and repairing rotary screw and reciprocating air compressors, as well as compressed air system components. This role empowers you to think like an owner, taking charge of the Service P&L, making sound business decisions, and enabling your Customer Center to achieve performance goals while raising the bar in service excellence. At the core of this role is your ability to be an exceptional leader; someone who sees the big picture, hones in on the details, and elevates team performance. Take the next step in your career and lead a team where your decisions shape success and your leadership sets the standard. Responsibilities * Effectively attract, coach, counsel, train, develop, and retain all service employees. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process improvement, and technical skills to the highest degree possible. * Collaborate with the service coordination function to respond efficiently to customers, ensure technicians' training and skill level is appropriately matched to service customers, and ensure resources are effectively leveraged across the service area to maximize Service Technician utilization. This includes balancing customer requests for emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements. * Collaborate with the sales function to consult on service agreements; attend customer meetings to win new and grow existing; service business; provide service support for installations; and drive new service business through Service Technician generated leads, quotes, and requests for proposals. * Maximize cash flow by ensuring invoices are generated immediately upon completion of work and warranty claims are filed accurately and timely, managing expense budgets, and increasing utilization of the service team. Ensure that standard service work processes are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction. * Effectively manage service team inventory to maintain accuracy, reduce year-end write-offs, and maintain SOX compliance through detailed reporting and regular cycle counts. * Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure all service personnel follow and maintain safe and productive work habits in the shop, as well as at the customer site. * Other duties as assigned to support the service business and ensure customer satisfaction. Requirements * High school diploma or GED required with relevant work experience * 3+ years' experience in an industrial sales business setting. * 3+ years' experience in managing teams of people, processes and budgets strongly preferred, or an equivalent combination of relevant experience coaching, training and mentoring as a peer-leader. * Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years. * Ability to work in diverse conditions at times requiring interpretation or deviation from standard processes including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards. Core Competencies * Advanced customer service skills including conflict resolution, communication, negotiation, etc. * Leadership skills with the ability to inspire, develop, and hold teams accountable * Strong verbal and written communication skills * Solid operating knowledge of Microsoft office software and other basic computer usage. * Proficiency with hand held computer (i.e. Smartphone, iPad) and network bases. Preferences: * Associate's or Bachelor's degree in engineering, engineering technology, business or equivalent related field Travel & Work Arrangements * This is an onsite, with travel position and a Company Vehicle is provided. * Frequent regional travel to customers is required, which may include outdoor work and/or work in mechanical /equipment rooms. * This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move weight limits in line with the safety policy. What We Offer At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond. Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit *************

The purpose of the Supervisor, Patient Services (Non-Clinical) is to supervise and manage the intake teams who triage calls, facilitate the enrollment process, and conduct benefits investigation. The Supervisor plans and implements operational service center strategies; improving systems and processes; meeting and exceeding quality goals; establishing relationships with business partners; and provide development and management support of associates. This position requires strong leadership, coordination, scheduling, recruiting, communication, staff development, project leadership, and process re-design responsibilities. Establish, monitor, analyze and report on KPI's related to effective patient access processes and initiatives Selects, hires, leads and develops departmental associates; provides training, feedback and development opportunities; coaches associates to ensure their success; manages performance Collaborates with call center management staff to execute programs to facilitate conversion, compliance and adherence Coordinate and manage special projects which will frequently be cross-functional in nature Presents to external audiences (primarily healthcare providers and insurers) Core Competencies Business Understanding Has strong business process knowledge Is aware of major issues or problems affecting operations Evaluates how concepts, ideas and information could enhance the business operations Communication Communicates clearly and succinctly, in person, by telephone and e-mail Listens to hear and understand; clarifies and confirms as appropriate Probes for understanding of issues Keeps others informed of decisions, changes, objectives, priorities and accomplishments Development of Self and Others Effectively develops others through coaching, counseling, feedback and opportunities Effectively conducts performance management sessions with associates Assists staff with setting developmental goals Assists team leaders with the development of their teams Leadership Coordinates with other departments to provide patients the outcomes they need Demonstrates strong team leadership skills Manages and coordinates staff scheduling Recruits and hires new associates Demonstrates strong conflict resolution skills Leads projects and process re-design efforts Demonstrates a commitment to serving our patients Demonstrates values and philosophies of the organization Planning and Organization Works effectively in a multi-task environment Plans, organizes, manages and monitors activities according to priorities Effectively facilitates groups / discussions to meet business needs Displays strong sense of urgency Uses good time managements skills Analysis Produces accurate work with attention to detail and is thorough Possesses good analytical skills - data interpretation and problem-solving Requirements Education and experience required: Bachelor's Degree or equivalent work experience to include supervisory or applicable professional leadership experience. Without bachelor's degree - applicable professional leadership experience that highlights the ability to lead, motivate and interact in a telephone-focused team setting. Specific type of experience required: Professional level knowledge of customer care techniques and processes. In-depth understanding of insurance plans and benefit structures. Been involved in or managed special projects in a call center or similar environment. Benefits Competitive pay structure, Matching 401(k) with immediate vesting, Medical, dental, vision, life, & short-term disability insurance, Paid time off and eight (8) paid holidays throughout the calendar year, and Through proven success, motivation, and team work, potential for growth and promotions within the organization. AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.