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  • Customer Service Specialist

    Krosswood Doors

    Customer service supervisor job in Salt Lake City, UT

    About the Role: Krosswood Doors is a fast‑growing, industry‑leading e‑commerce brand crafting premium interior and exterior doors. With over $30M in annual revenue, we're expanding rapidly and delivering exceptional quality directly to customers and building professionals nationwide. We are looking for a Customer Service Specialist who takes ownership of each interaction with professionalism and empathy, excels at problem-solving and customer advocacy, and represents our brand with integrity and ownership. You will guide a homeowner through selecting the perfect entryway and help a contractor track job-site delivery. You will be the frontline for our brand, bridging the gap between our manufacturing floor and the customer's front door. Why Join Krosswood? Growth: We are a high-growth company scaling our internal sales and customer support teams. Impact: You aren't a cog in a machine; your ability to solve problems directly impacts our brand reputation and bottom line. Modern Environment: Our beautiful Salt Lake City office provides a bright, collaborative space, and we equip our team with modern tools (HubSpot, Aircall, AI) that minimize busy work so you can stay focused on helping customers. Key Responsibilities: Omni-Channel Support: Manage high-volume inquiries via phone, email, and live chat from both homeowners and professional contractors. Shipment Tracking Updates: Coordinate with our shipping and warehouse teams to track shipments, resolve shipping damages, and manage returns/claims efficiently. Technical Consultation: Assist customers with our door product specifications, associated with product installation. Training provided, but the ability and willingness to learn is required. Who You Are: Customer Oriented - You are customer-obsessed, lead with empathy, and take full ownership of each interaction - committed to delivering clear, professional, and high-quality service every time. The Translator: You can explain complex product terms to a novice homeowner with patience and clarity. The Detective: You don't just read a script. If a customer says a door arrived damaged, you investigate why and solve it. Tech-Savvy & Adaptable: You are comfortable working in multiple software platforms simultaneously. You are open to using new technologies, including AI tools, to help draft responses and improve your efficiency. Requirements: Experience: 2+ years of experience in Customer Service, E-commerce Support, or Inside Sales. Communication: Excellent written communication skills for email and chat support, as well as strong verbal communication abilities for phone interactions. Learning Agility: Willingness to learn our specific product lines and new productivity tools (AI) quickly. Industry Exposure (Nice to Have): Prior experience in doors, construction, or building materials is helpful but not necessary. We value customer service experience and will train the right candidate. Lowe's or Home Depot Pro Desk experience is also a plus. Software Experience: Familiarity with modern CRM tools is a significant advantage (HubSpot, NetSuite, and Aircall preferred). Proficient in Microsoft Office tools, with strong working knowledge of Excel, Word, and Outlook. Benefits: Competitive hourly wage ($21.50 - $26.00/hr) Health, Dental, and Vision insurance Paid Time Off (PTO) 401(k)
    $21.5-26 hourly 3d ago
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  • Senior Customer Experience Program Manager

    Bill.com, LLC 4.0company rating

    Customer service supervisor job in Draper, UT

    Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businessesfrom startups to established brandsmake smarter decisions and gain con Customer Experience, Program Manager, Manager, Program, Operations, Experience, Retail
    $79k-125k yearly est. 8d ago
  • Customer Service Representative

    American Cruise Lines 4.4company rating

    Customer service supervisor job in Sandy, UT

    American Cruise Lines, the nation's largest operator of luxury river and coastal cruises, is seeking a passionate and customer-focused Customer Service Representative to join our growing team. This exciting opportunity allows you to become an integral part of delivering exceptional service to our valued passengers on their unforgettable journeys. As a leading provider of luxury small-ship cruising across 35 U.S. states, American Cruise Lines offers unparalleled experiences for both our guests and employees. Schedule and Benefits: Work Location: This position is based in Sandy, UT, and requires the ability to work on-site. Schedule: Must be able to work 5 days a week, with 8-hour shifts, including weekend availability. Benefits: American Cruise Lines offers a comprehensive benefits package that includes medical/dental insurance and a 401(k), Responsibilities: First Point of Contact: Provide exceptional customer service by assisting new and returning passengers before, during, and after their cruises. Personalized Service: Coordinate and fulfill special requests, ensuring every guest's needs are met with care and attention. Sales & Reservation Support: Assist with ongoing sales operations, manage reservations, and help guide guests through booking processes and payment systems. Customer Issue Resolution: Handle guest inquiries and concerns with empathy, professionalism, and prompt solutions, ensuring customer satisfaction at all times. Adhere to Policies: Uphold American Cruise Lines' policies and procedures to ensure smooth operations and exceptional service. Team Collaboration: Work closely with team members to ensure a seamless customer experience and share knowledge to enhance team performance. Qualifications: Customer Service Expertise: Proven experience in phone-based customer service, with a commitment to providing top-tier support. Strong Communication Skills: Excellent verbal and written communication abilities, with a focus on clarity and professionalism. Attention to Detail: Ability to manage multiple tasks simultaneously in a fast-paced, dynamic environment. Tech-Savvy: Strong computer skills, including proficiency in Microsoft Word, Excel, and Outlook, with experience in data entry and reservations management. Organizational Skills: Highly organized, with the ability to prioritize tasks and manage time effectively. Confidentiality: Ability to handle sensitive guest information with the utmost professionalism and confidentiality. Passion for Travel: A genuine passion for the travel industry and providing outstanding service to travelers. Who We're Looking For: If you are someone who thrives in a dynamic, customer-focused environment and has a passion for the travel and cruise industry, we want to hear from you! As a Customer Service Representative at American Cruise Lines, you will be at the heart of delivering luxury cruise experiences that exceed expectations.
    $31k-36k yearly est. 8d ago
  • Customer Care Professional -Corporate/Small Business

    American Express 4.8company rating

    Customer service supervisor job in Sandy, UT

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **What would you do every day as a Customer Care Professional?** + Service inbound calls while consulting Corporate and Small Business Card Members to learn about their needs and recommend the right American Express benefits or services. + Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of American Express Corporate Card services. + Continuously improve on building rapport, understanding customer needs, handling objections, and providing world class customer service. + Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment. + Document necessary account information according to established policies and procedures. Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices. **Minimum Qualifications:** + Customer service experience (two years ) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication + Proven success in a customer service call center environment (two years ) + Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment + Open Availability for scheduling + High School diploma or equivalent required. Bachelor's degree preferred; education benefits available **Qualifications** Salary Range: $20.00 to $21.65 hourly bonus benefits The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** * Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. **Job:** Customer Service **Primary Location:** US-Utah-Sandy **Schedule** Full-time **Req ID:** 25022697
    $31k-36k yearly est. 5d ago
  • Customer Service Representative / Digital Key Operator

    Alphagraphics-Us403

    Customer service supervisor job in West Jordan, UT

    Benefits: 401(k) 401(k) matching Health insurance Paid time off BENEFITS/PERKS: Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development COMPANY OVERVIEW: As an established leader in the Printing, Design, and Shipping industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier. Our tight-knit team in AlphaGraphics - US403 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. More than anything, we're looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member. WHAT WE EXPECT OF YOU: Serve as the primary internal representative of the organization. Convey to the customer our expertise in products, services, and capabilities. Serve as an external key educator to our community and customers. Communicate customer requirements to the support team in accordance with company policies and procedures. Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Determine charges for services requested, collect deposits or payments, or arrange for billing. Attract potential customers by answering product and service questions and suggesting information about other products and services. WHAT YOU BRING TO THE TABLE: Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction. Ability to effectively build relationships with customers and teammates. Strong written and verbal communication skills. Desire to continuously look for ways to help people. Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem. The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated Alphagraphics International, Inc. franchisee. If hired, Franchisee will be your employer, not Alphagraphics International, Inc. or any of its affiliates or any other franchisees. *AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
    $27k-35k yearly est. 8d ago
  • Call Center Customer Service Representative

    Russell Tobin 4.1company rating

    Customer service supervisor job in South Jordan, UT

    We're Hiring: Call Center Customer Service Representative 📅 Contract: 6-12 months - Contract-to-Hire 💲 Pay: $21.00-$22.00/hour Are you an experienced call center or customer service professional with an interest in financial services? We're hiring Account Representatives to support clients at a top-tier investment banking firm, providing high-quality account assistance in a fast-paced, metrics-driven environment. ✅ What We're Looking For: 1+ year of call center or customer service experience Experience handling high-volume inbound calls Strong communication, problem-solving, and organizational skills Ability to navigate account systems and follow established procedures Banking, financial services, or regulated industry experience is a plus Associate's or Bachelor's degree in Business, Finance, or a related field preferred, not required 💼 What You'll Be Doing: Handle inbound client calls regarding account-related inquiries Deliver accurate, timely, and professional customer support Troubleshoot and resolve issues efficiently Maintain detailed and accurate documentation of all interactions Meet and exceed individual and team performance metrics 🌟 Why Join Us? Gain experience with a well-known financial institution Structured onboarding and ongoing training Fast-paced, team-oriented call center environment Opportunity for contract-to-hire conversion based on performance Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors. 👉 Apply now to continue growing your customer service career in financial services.
    $21-22 hourly 3d ago
  • Client Associate

    Arthur J. Gallagher & Company 3.9company rating

    Customer service supervisor job in Midvale, UT

    You learn and support the employee benefits Client Service Cycle to ensure a seamless renewal process and help our team retain business We will teach you about Gallaghers vast network of resources to improve efficiency and effectiveness in deliverin Client Associate, Client Service, Service Manager, Associate, Benefits, Client Relations, Retail
    $37k-56k yearly est. 4d ago
  • Team Lead- Hunting Department

    Bass Pro Shops 4.3company rating

    Customer service supervisor job in Farmington, UT

    Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, Hunting, Team Leader, Team Lead, Department, Customer Service, Associate
    $27k-34k yearly est. 2d ago
  • Customer Support Operations Manager

    Podium 4.5company rating

    Customer service supervisor job in Lehi, UT

    About the Role Podium is hiring a Customer Support Operations Manager to lead operations for our Customer Support organization, with a strong emphasis on metrics, workforce management, and AI-powered support systems. This role sits at the intersection of strategy and execution. You will own how Support operates day to day and how it evolves over time-through better systems, refined staffing models, enhanced processes, and integrating AI into core support workflows. You will directly manage Workforce Management and CX Ops team members (2 direct reports) and serve as a key thought partner to the VP of Support. This role is onsite in Lehi, Utah, working closely with Support leaders and frontline teams. Key Responsibilities Support Operations & Strategy * Own the operational health of customer Support, with accountability for key metrics (SLA, CSAT, FCR, handle time, backlog health, cost-to-serve). * Leverage SQL to run ad-hoc analysis and create reporting and dashboards to track all aspects of customer support (Sigma preferred) * Partner with Support leadership to identify performance gaps and design scalable solutions to solve for gaps. * Lead high-impact initiatives that improve efficiency, quality, and customer outcomes. Workforce Management & People Leadership * Lead the Workforce Management function, including forecasting, capacity planning, staffing models, scheduling strategy, and productivity analysis. * Balance service levels, cost efficiency, and employee experience in workforce decisions. AI, Automation & Innovation * Act as the operational owner for AI-powered Support initiatives, including building, deploying, and managing AI Agents. * Be highly curious about emerging AI models and tools, testing and applying them to real Support workflows. * Partner with Product, Data Science, and Engineering to design agent behavior, escalation logic, guardrails, and success metrics. * Measure and improve AI performance (containment, deflection, quality, CSAT impact). * Own Support's metrics framework, dashboards, and operating rhythms. * Design, document, and maintain SOPs to ensure consistency and scalability. * Partner with Business Applications on Support tooling and workflow optimization (Zoom Contact Center preferred). Qualifications * 5-8 years of experience in CX Operations, Support Operations, Consulting, or similar roles. * Prior people leadership experience. * Comfort building, testing, and managing AI-enabled workflows-not just consuming vendor solutions. * Strong analytical mindset with the ability to translate data into clear actions. * Experience working cross-functionally with Product, Engineering, Customer Experience and Data Science. * Familiarity with contact center platforms; Zoom Contact Center experience strongly preferred. Benefits * Open and transparent culture * Life insurance, long and short-term disability coverage * Paid maternity and paternity leave * Fertility Benefits * Generous vacation time, plus three 4-day summer holiday weekends * Excellent medical, dental, and vision benefits * 401k Plan with competitive company matching * Bi-annual swag drops with cool Podium gear and apparel * A stellar HQ (Utah) gym with local professional coaches and classes offered * Onsite HQ (Utah) child care center, subsidized for employees * Additional benefits for fully remote employees Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status
    $73k-109k yearly est. Auto-Apply 7d ago
  • Restaurant/Customer Service Manager Opportunity

    Serenity Mental Health Centers 3.7company rating

    Customer service supervisor job in Salt Lake City, UT

    Branch Manager We are looking for committed leaders interested in refining their leadership skills to launch a career in healthcare with a multistate practice. Successful hires have included high end retail, hospitality, and other customer service backgrounds. Direct support from organizational leadership will help you cultivate the skills to successfully manage a practice independently. This is a unique opportunity to build a career in healthcare operations management with no healthcare experience required. Serenity Healthcare's proven clinical model, leading to 130% growth year over year, will be shared with you as you are trained and mentored to quickly advance your career. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking an Branch Manager for our Holladay office. Your primary responsibility will be to own the metrics that allow patients to take back their lives. Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people. Benefits Superior Operations Management training in the healthcare industry Accelerated healthcare career growth - rapid advancement opportunities Healthcare premiums paid at 90% by Serenity (Medical, Dental, Vision) and 401K 20 days off annually (10 PTO days and 10 Holidays) Employee access to Serenity's treatment options Responsibilities Lead team to provide exceptional patient experience and outcomes Conduct daily operations including staff scheduling, office administration, and performance management. Take ownership of team, office and patient outcomes Understand and connect patients with Serenity's treatment options Provide support for 1 to 3 providers Train and educate new provider assistants Qualifications High School Diploma/ GED. Strong customer service mindset. 3 years of management or leadership experience Excellent verbal and written communication, and basic math skills. Well-versed in de-escalation skills and ability to connect with individuals. About Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare. Learn More About Us About Serenity Healthcare Serenity's Provided Services Meet our Patients
    $23k-38k yearly est. Auto-Apply 12d ago
  • CPC Processor Customer Support

    Datavant

    Customer service supervisor job in Salt Lake City, UT

    Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. + **This is a Remote role (Call Center)** **- Full-Time: Sun-Wed 12:00am-11:00am EST** **- Comfortable working in a high-volume production environment.** **- Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status** **- Documenting information in multiple platforms using two computer monitors.** **- Proficient in Microsoft office (including Word and Excel)** **We offer:** **Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor** **Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)** **Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance** Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is: $15-$18.32 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
    $15-18.3 hourly 1d ago
  • Customer Retention Specialist

    AAPC

    Customer service supervisor job in Salt Lake City, UT

    This is a Hybrid role based in UT Are you a proactive, customer-focused professional who thrives in a goal-driven environment? As a Member Retention Specialist, you will play a critical role in helping retain members, reduce churn, and strengthen long-term relationships. This role partners closely with the Retention Manager to execute renewal outreach, deliver exceptional service, and identify opportunities to expand member value. Responsibilities Execute outbound and inbound renewal outreach across multiple channels (phone, email, text) Deliver outstanding customer service while resolving concerns that may impact retention Identify and surface upsell and upgrade opportunities during renewal conversations Generate qualified leads and warm handoffs to Sales teams Maintain accurate activity, notes, and pipeline updates within CRM systems Support retention campaigns, communication schedules, and outreach initiatives Meet or exceed individual renewal, retention, and activity goals Collaborate with the Retention Manager and cross-functional teams to improve member experience and outcomes Actively participate in coaching, training, and performance feedback sessions Qualifications Self-motivated with the ability to manage daily outreach and follow-up independently Associate's degree or equivalent professional experience Energetic, optimistic, and resilient in a goal-oriented environment Prior experience in outbound calling, renewals, retention, customer engagement or account resolution roles Strong prioritization and time-management skills Demonstrated ability to deliver excellent customer service and build rapport Comfortable using CRM and call systems (Salesforce, CallFire, in Contact, or similar tools) Technically proficient with the ability to learn new systems quickly Clear, professional phone and written communication skills Open to feedback, coaching, and continuous improvement What we offer: Base pay + incentive potential Fun and diverse team environment Hybrid in-office/WFH schedule Comprehensive benefits package including medical, dental and vision insurance Health Savings Account Generous PTO and Holiday Pay 401(k) retirement plan and company match Who we are: AAPC (************* is the nation's largest and fastest-growing training, certification, and solutions association in healthcare, supporting more than 200,000 members. AAPC Values: DRIVEN | Self-starts and stays highly motivated to achieve ambitious goals. Shares contagious energy and enthusiasm liberally. Takes initiative without always being directed. Demonstrates confidence in decision-making and effectively balances autonomy and authority with accountability. HUMBLE | Learns, adapts, and improves relentlessly. Seeks feedback without insecurity and implements coaching. Recognizes others' contributions gratefully. Approaches work and relationships with an abundance mentality. Places the needs of others above self. TRANSPARENT| Integrity-centered, honest, truthful, and trustworthy in all aspects of work. Keeps commitments to external and internal parties. Holds self strictly accountable, valuing the trust placed in them by others. SUPPORTIVE | Empowers and uplifts others. Listens actively and responds with empathy and understanding. Prioritizes well-being and growth of team members and customers ahead of own interest. Faces challenges together, believing in collective strength and unity. INNOVATIVE | Entrepreneurial spirit with a scrappy mentality. Dreams big, sees opportunity, pursues full potential, and finds ways to accomplish the impossible. Rolls up sleeves and does real work. Works quickly, intelligently, and flexibly. AAPC is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.
    $32k-41k yearly est. Auto-Apply 19d ago
  • Seasonal Call Center Supervisor

    Education Works 3.8company rating

    Customer service supervisor job in Salt Lake City, UT

    Seasonal | Expected through April 30, 2026 Are you a people-first leader who enjoys coaching, problem-solving, and helping others succeed? As an Intuit Product Expert Supervisor, you'll lead and develop a high-performing team of student customer service agents while partnering closely with Intuit to deliver exceptional customer experiences. This is a hands-on leadership role where you'll make a real impact-supporting agent growth, resolving complex customer concerns, and fostering an inclusive, motivating team culture.Roles and Responsibilities Lead & Coach: Lead and support a team of 20-25 student call center agents Conduct regular 1:1 coaching sessions focused on performance, development, and engagement Provide real-time guidance and feedback to help agents meet quality, productivity, and attendance goals Identify skill gaps and partner with training and leadership teams to strengthen performance Operational Excellence: Monitor schedule adherence, attendance, and timecards; make corrections and approve payroll as needed Partner with Workforce Management and Operations to ensure proper staffing and coverage Ensure required training and continuous learning modules are completed on time Uphold Intuit and EAW policies, standards, and compliance expectations Customer & Client Support: Handle escalated customer concerns with professionalism and care Serve as a key liaison between agents, leadership, and clients to ensure alignment Participate in weekly and monthly business reviews, sharing insights on team performance and trends Escalate systemic issues and recommend process improvements when appropriate Culture & Engagement: Foster an inclusive, supportive team environment that balances accountability with recognition Model professionalism, integrity, and a growth mindset Support agent success through motivation, recognition, and clear expectations What We're Looking For Required Qualifications: Associate or Bachelor's degree 3+ years of experience in a call center or customer service environment Experience coaching, leading, or supervising others Proven ability to handle customer escalations effectively Strong communication, organization, and time-management skills Comfort working in a fast-paced, metrics-driven environment Proficiency with Microsoft Office and basic reporting tools High level of professionalism and discretion with confidential information Preferred Traits: A passion for coaching and developing others Strong problem-solving and analytical skills Ability to multitask and adapt in a dynamic environment Openness to feedback and continuous improvement Why Join Us? Develop your leadership skills in a real-world supervisory role Gain experience working with a well-known client (Intuit) Make a meaningful impact on student employee success Be part of a supportive, collaborative team culture Build experience that strengthens your future career opportunities About UsEducation at Work provides programs and services to students, employers, education and government partners to facilitate a workforce system that provides opportunity to students, well-prepared early career workers for employers, and is a critical component of creating a workforce system that meets the economic and social requirements to support thriving and prosperous communities. Our mission is to provide students with work-based learning programs that enable students to secure jobs that enable economic mobility. AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT: Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment. THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.
    $29k-36k yearly est. Auto-Apply 60d+ ago
  • Customer Engagement Manager

    Dodge Construction Network

    Customer service supervisor job in Salt Lake City, UT

    Dodge Construction Network (Dodge) is looking for a Customer Engagement Manager. This role is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base-serving primarily subcontractors, general contractors, architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with Dodge by providing proactive outreach, practical guidance, and best-practice recommendations. By leveraging data, insights, and customer conversations, you will help improve adoption within our product suite and build long-term, successful partnerships to drive retention. This is a full-time position and reports directly to the Manager, Customer Success. **_Preferred Location_** This is a remote, home-office role and candidates can be located anywhere in the continental United States. **_Travel Requirements_** Travel is less than 10% of the time and may be occasionally required for GTM or team meetings. **_Essential Functions_** + Responsible for building and maintaining strong relationships with new and existing clients to understand their needs, provide support, uncover risk and growth opportunities and ensure customer satisfaction + Execute successful customer engagement program through customer journey with intentional outbound touchpoints using customer health indicators and other support tools + Provide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searches + Attain all KPIs designed to improve account retention, including contact rate, churn, and renewal and retention ratios + Follow SOPs for all account interactions within standard CRM systems and other tools **_Key Metrics for Success_** + **First-Year Retention Rate:** Percentage of clients retained through their first renewal date + **Renewal Rate:** Percentage of clients renewing beyond their first year + **Engagement Metrics:** Client usage rates and engagement with key platform features during the first year **_Education Requirement_** Bachelor's degree and/or combination of equivalent work experience preferred. **_Required Experience, Knowledge and Skills_** + 2+ years of experience in sales, account management, or customer support for SaaS-based software + Proficiency in Microsoft Office (Word, Excel, PowerPoint) + Ability to quickly learn and apply SaaS products + Basic knowledge of the construction industry, or the ability to learn it quickly + Strong personal integrity and accountability for outcomes + Excellent written and verbal communication skills + Strong relationship-building and customer-focused approach + Ability to coach customers on best practices and identify pain points and solutions + Empathetic mindset with a focus on supporting small business growth and customer success **_Preferred Experience, Knowledge, and Skills_** + Experience working in a SaaS environment + Experience with CRM or order management systems + Bilingual (English/Spanish) preferred **_About Dodge Construction Network_** Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction. **_Salary Disclosure_** _Base Salary range: $50,000-$60,000 + monthly variable_ This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus. **_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._** **_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._** **_Reasonable Accommodation_** **_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please email_** **_***************************_** **_._** **_Equal Employment Opportunity Statement_** **_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._** \#LI-Remote \#LI-SB1 \#DE-Remote \#DE-2026-23
    $50k-60k yearly 19d ago
  • Customer Service Management

    The University of Utah 4.0company rating

    Customer service supervisor job in Salt Lake City, UT

    Customer Service Management Direct/Manage/Supervise one or more customer service/call center teams. Ensure professional and courteous customer support services. Promote a productive and positive experience with customers to ensure high quality support. Handle escalated customer service issues as needed. Control costs by managing staffing levels, adjusting as volume dictates. Monitors customer satisfaction metrics to improve service levels and assess training needs. Administer motivational programs including incentives and contests to drive performance. Oversee the development and maintenance of training and document resources for team. Work across departments in support of the organization. Learn more about the great benefits of working for University of Utah: benefits.utah.edu The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget. Responsibilities Senior Supervisor, Customer Service Management Direct/Manage/Supervise one or more customer service/call center teams. Ensure professional and courteous customer support services. Promote a productive and positive experience with customers to ensure high quality support. Handle escalated customer service issues as needed. Control costs by managing staffing levels, adjusting as volume dictates. Monitors customer satisfaction metrics to improve service levels and assess training needs. Administer motivational programs including incentives and contests to drive performance. Oversee the development and maintenance of training and document resources for team. Work across departments in support of the organization. Coordinates and leads daily team activities. May spend a portion of time performing the work of those they supervise. Assists with management decisions and activities. Working knowledge of team function within the organization. Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience. Minimum Qualifications EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience). Senior Supervisor, Customer Service Management: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.
    $25k-42k yearly est. 5d ago
  • Supervisor, Support Services

    University of Utah Health

    Customer service supervisor job in Salt Lake City, UT

    As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA This position supervises the daily activities of the assigned department by coordinating in-service and ongoing education, monitoring quality control, and safety processes, hiring and training new staff, evaluating performance, and scheduling work shifts. Reporting staff operates in support of the environment of the facility. Staff has minimal or no interaction with the patient/family during their visit and has no involvement in the coordination of medical treatment. Staff is tasked with materials management and/or maintenance of the overall conditions of the assigned facility. This position is not responsible for providing clinical patient care. Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes. Hurry and apply today! Submit your application with an updated resume online at employment.utah.edu You must upload the most recent updated resume, including all your work history and experience, to be considered. Please provide five professional references with an email and phone number on your submitted resume or as requested through the skill survey assessment. University of Utah Health offers fantastic career opportunities, pay, and healthcare benefits from day one! We also offer a 401 K retirement plan and a work environment that values dedication, learning, and a work-life balance. Join our team! uofuhealth.org/jobfairs. Please check your email for any updates on this job! Responsibilities Supervises the daily operations of the department including the interviewing and hiring of staff, training, creation of work schedules, and work assignment distribution. Enforces the department's written standards of practice, policies and procedures, and initiates corrective action as necessary. Evaluates job performance to ensure department job standards are being maintained. Resolves problems, provides support, and expedites service to hospital departments. Monitors safety and quality assurance functions by inspecting processes for completeness and accuracy. Maintains department records and prepares monthly reports. Monitors, orders and maintains stock of department supplies and equipment. Participates in hospital committees and meetings, as assigned. May assist in budget preparation. Performs additional duties of the department, as assigned. Knowledge / Skills / Abilities Ability to work flexible hours, including weekends and holidays. Ability to quickly learn new procedures and processes. Ability to prioritize and multi-task in a fast paced environment. Ability to develop relationships with patients, guests, and co-workers. Demonstrated knowledge of HIPAA regulations and ability to ensure patient information is guarded and respected. Demonstrated organization, human relations, and effective communication skills. Qualifications QualificationsRequired Associate's degree in a related field, or the equivalency. One (1) year of experience in a related area. Depending upon department of hire, a valid, State of Utah Driver's License may be required. Depending upon department of hire, a valid CDL license with HAZMAT endorsement may be required. Qualifications (Preferred) Preferred One (1) year of experience in a supervisory capacity. Working Conditions and Physical Demands Employee must be able to meet the following requirements with or without an accommodation. This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects involving patient care or medical equipment. This position may stand for sustained periods of time and/or walk for long distances moving from one work site to another. We are University of Utah Health. healthcare.utah.edu Physical Requirements Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking
    $45k-72k yearly est. Auto-Apply 11d ago
  • Eaglewood Golf Course Front of House Customer Service 21 and Older

    City of North Salt Lake

    Customer service supervisor job in North Salt Lake, UT

    GRILL CUSTOMER SERVICE DEPARTMENT: GOLF DEPARTMENT GL: 55-5586-41102 JOB CLASSIFICATION: SEASONAL PAY GRADE 1 2025 YEAR ($10-$12 PER HOUR + TIPS) GOLF PRIVILEGES & EMPLOYEE DISCOUNTS INCLUDED This is a job description for Front of House/Customer Service team member, you will be a key representative of our establishment, responsible for creating a welcoming and exceptional experience for our guests. Reporting to the Kitchen Manager & Assistant Kitchen Manager, you will play a vital role in ensuring outstanding customer service, efficient restaurant operations, and a pleasant dining environment. Your primary focus will be on providing exceptional service, maintaining a positive guest experience, and collaborating with the restaurant team. ESSENTIAL FUNCTIONS Greet and welcome guests with a friendly and professional demeanor. Assist guests in making reservations, seating arrangements, and answering their inquiries. Take and accurately relay food and drink orders to the kitchen. On occasion operate the beverage cart, offering refreshments, snacks, & light fare to golfers on the course. Provide friendly and prompt service, engaging golfers in a professional and courteous manner. Maintain accurate inventory of beverages, snacks, and supplies on the cart. Handle cash and credit card transactions accurately, providing change as needed. Keep detailed records of sales and reconcile cash at the end of each shift. Ensure compliance with all cash handling and reporting procedures. Keep the beverage cart clean, organized, and fully stocked throughout the shift. Perform routine maintenance checks on the cart, ensuring it operates safely and efficiently. Report any mechanical issues or maintenance needs promptly. Build rapport with golfers, offering a friendly and welcoming atmosphere. Assist golfers w/ menu selections and provide information about course amenities and services. Address any customer inquiries or concerns with professionalism and courtesy. Ensure prompt and attentive service throughout the guest's dining experience. Build rapport with guests, anticipate their needs, and address any concerns or special requests. Handle guest feedback and complaints with professionalism and empathy. Collaborate with other front-of-house staff to ensure seamless service. Set up and maintain dining areas, ensuring tables are clean and properly set. Clear and reset tables efficiently to accommodate incoming guests. Assist in maintaining overall cleanliness and organization in the dining area. Operate the point-of-sale (POS) system to input orders and process payments. Accurately handle cash, credit card transactions, and provide change as needed. Follow cash handling and reporting procedures accurately. Familiarize yourself with the menu items, specials, and beverage selections. Provide recommendations and descriptions of dishes to guests. Communicate with the kitchen regarding guest dietary preferences and special requests. Work closely with fellow front-of-house staff and kitchen team for efficient service. Participate in pre-shift meetings and training sessions. Support a positive and collaborative work environment. JOB REQUIREMENTS Previous customer service or restaurant experience is a plus. A genuine passion for providing excellent customer service. Effective communication and interpersonal skills. Ability to remain calm and professional in high-pressure situations. Ability to stand and walk for extended periods. Lift and carry trays or items as needed. Adherence to the restaurant's dress code and grooming standards. Maintaining a clean and professional appearance. Minimum age requirements as per local regulations. Flexibility to work various shifts, including evenings, weekends, and holidays. Maintain a positive and friendly demeanor, enhancing the overall guest experience. Active Food Handler's Permit upon Hiring. Active Alcohol Service License. As Front of House/Customer Service team member, you will have the opportunity to be an ambassador for our operation, ensuring that every guest leaves with a memorable and enjoyable dining experience. If you have a passion for hospitality and a commitment to providing top-notch customer service, we invite you to join our team and contribute to the success of our establishment.
    $10-12 hourly 60d+ ago
  • Service Supervisor - Orem

    Ico Multifamily Property Management

    Customer service supervisor job in Orem, UT

    ICO aspires to be recognized by trade partners as the premier investment and real estate firm in Utah and to build a great firm by attracting, developing, exciting and retaining superior talent who emulate the ICO Values. We are P³ ‐The Most Positive People on the Planet! Have you ever wanted to run a Command Post or send out troops to save the day? As our Service Supervisor you'll be managing an intricate compound of beautiful, contemporary apartment buildings and several of our amazing technicians. The Goal? To make sure the perfectly manicured lawns, gardens and operating facilities surround our stunning resident homes look their best, and keep their hi‐tech appliances running smooth. It's a big job. Are you the one to take it on? General Summary of Associate Responsibility: To support and assist all aspects of the community operations, while reporting to and acting under the direction of the Community Manager. Knowledge / Skills / Ability: Intermediate level math skills necessary to add, subtract, multiply, divide, decimals, fractions, and calculate percentages in order to complete financial records, budgets, and other fiscal reporting. Must be available for emergency calls nights and weekends as needed. Preferred Education and Experience: A high school diploma or equivalent and professional knowledge of business discipline are required. HVAC/R certification preferred. Ability to follow detailed oral/written instructions. Deliver SUPERIOR customer service. Ability to track and inventory material and parts Residential Standards To provide assistance by performing general maintenance duties, to include: Handle “on call" duties whenever needed. Responsible for unsupervised, timely completion of occupied apartment service requests in accordance with predefined company and property standards. Responsible for all aspects of maintenance of the property, including resident satisfaction and contribution to property occupancy goals. Participate in preventive maintenance programs as well as ongoing maintenance and repair of all mechanical systems of the property, to preserve and maintain the asset. Keep the grounds and common areas clean at all times Handle “on call" duties whenever needed. Other duties as assigned. Community Inspections and Quality Assurance Review New construction walks as needed Walk with landscapers monthly to ensure outstanding curb appeal Quarterly trash shoot inspections, if applicable Annual walk with construction/management Prepare for HUD inspections Financial Performance Assist with bidding for new contracts Ensure completion of annual capital expense projects Maintain vendor/contractor relationships Implement strategies for decreasing maintenance related costs ICO Companies offers a competitive compensation package including monthly and quarterly bonuses, 401K, health, vision, dental and life insurance and discounted rent program.
    $34k-53k yearly est. 60d+ ago
  • Cleaning Services Supervisor

    Davis Behavioral Health 4.1company rating

    Customer service supervisor job in Clearfield, UT

    The Cleaning Services Supervisor is responsible for daily oversight and administration of facility cleaning throughout DBH and developing and implementing a regular schedule of activities to maintain the expected level of cleanliness throughout the company. These activities include being an active member of the Cleaning Services team to clean DBH facilities, ordering and stocking required cleaning supplies, coordinating responses to urgent cleanup requests, and acting as the liaison between DBH and external services providers that assist with cleaning needs. The Cleaning Services Supervisor is directly responsible for personnel within the Cleaning Services program, including supervision, training, recruitment, and scheduling for custodians. The Cleaning Services Supervisor must be able to complete the following essential job functions: Perform all supervisory functions for the DBH Cleaning Services program, including developing a schedule to meet DBH's cleaning needs, completing all aspects of the recruitment process to fully staff the program, participating in personnel actions, ensuring that all required training is completed by all members of the cleaning team, and providing regular training to team members. Manage inventory of cleaning supplies through regular ordering and stocking each facility, as needed. Maintain cleaning equipment. Perform regular inspections to ensure that equipment is operating as expected. Conduct minor repairs and/or coordinate regular maintenance of equipment. Develop and implement cleaning checklists for each facility to include tasks that must be completed daily, weekly, monthly, and quarterly. Perform all cleaning tasks on cleaning checklists at assigned facility. Develop and maintain relationships with external cleaning service providers who assist with facility cleaning assignments. Coordinate responses to urgent cleaning needs outside of regular cleaning schedule and task checklist. Other duties as assigned. Please visit the DBH career page (here) to apply for this position as quick applications through sites like Indeed and others may cause delays as critical information is not required on those sites. Providing names and contact information (email and cell phone preferred) for 3 professional references is a required step of the application process. Please make sure that this information is entered before submitting your application to avoid delays in the recruitment process. Locations The DBH Cleaning Service program is divided into two (2) teams who are each responsible for cleaning a specific set DBH facilities: Cleaning Team A Layton A: 2250 North 1700 West, Layton, Utah Syracuse: 1799 West Antelope Dr., Syracuse, Utah Cleaning Team B CRU: 2250 North 1700 West, Layton, Utah Main Street Clinic Annex: 952 South Main Street, Layton, Utah Bountiful: 150 North Main Street, Suite 101, Bountiful, Utah The Cleaning Services Supervisors will manage both cleaning teams. Schedule The DBH Cleaning Services Supervisor will work Monday through Friday from 5:00 pm to 10:00 pm. Compensation The starting pay for the Cleaning Services Supervisor is $20.00 to $22.00 per hour based on direct experience. Experience and Qualifications Work Experience Demonstrated experience in the cleaning services industry. Preferred 5+ years of commercial cleaning experience. Previous supervisory experience is preferred. Previous experience managing a cleaning program is desired. Qualifications, Skills & Abilities Qualifications Must be at least 21 years old to use DBH's vehicles to perform the essential job functions of this position. All employees at DBH must successfully pass a pre-employment criminal background check as well as a pre-employment drug screening. Since Davis Behavioral Health works with Federal grants the company and its employees must comply with the Federal drug laws, including no use of medical marijuana. Must have reliable transportation and a valid driver's license. A clean driving record is also required to utilize the DBH vehicle fleet. Skills & Abilities Ability to communicate effectively orally and in writing in the English language. Proficiently utilize required systems and/or equipment related to performing essential functions of the job. Demonstrated ability to motivate and engage staff. Good organizational and time management skills. Ability to provide exceptional customer service, respond to requests for services and assistance, and maintain a positive attitude. Ability to exhibit sound judgment. Ability to react well under pressure and adapt to changes in the work environment. Ability to work independently and effectively. Ability to establish and maintain effective working relationships with other staff and community partners. Ability to work diligently and maintain company standards without prompting. Ability to maintain client confidentiality. Benefits The part-time Cleaning Services Supervisor position is not eligible to participate in the agency's benefits program. All employees at DBH are eligible to utilize the agency's robust Employee Assistance Program (EAP) through Intermountain LiVe Well. Davis Behavioral Health is an equal opportunity employer. DBH Criminal Background Check & Drug Screening Disclaimer Davis Behavioral Health is a drug-free workplace and requires all employees to successfully pass a pre-employment drug screening. DBH will not hire individuals currently using illegal drugs or abusing alcohol; therefore, making employment at DBH conditional upon successfully passing pre-employment drug screening by providing a valid sample. Candidates who are offered employment are required to report for a drug screen at an Intermountain WorkMed location within 24 hours of being requested to do so by the DBH Human Resources Department. Davis Behavioral Health works with Federal grants and must comply with the Federal drug laws, including no use of medical marijuana. Further, all employees at DBH must successfully pass a pre-employment criminal background check as part of DBH's licensing agreement with the State of Utah. Failure to pass either screening will result in the termination of any job offer submitted and/or employment for any individual who has started employment while the criminal background screening is in process. Pending and/or open charges will likely impact a candidate's ability to pass the pre-employment criminal background screening.
    $20-22 hourly 14d ago
  • Nutrition Services Supervisor

    Intermountain Health 3.9company rating

    Customer service supervisor job in Murray, UT

    Responsible for daily operations of at least one of the following areas within Culinary Services; retail, catering, or patient meals. This role provides direction related to creating an exceptional experience for patients and guests. This position will oversee operations of this service line under the direction of a manager, following system-level best practice standards, supporting quality initiatives, meeting regulatory compliance, supervising caregivers, and realizing consumer expectations. Responsible for hiring, coaching, and counseling of staff on performance issues. Usually spends at least 50% of the time performing administrative/supervisory duties. At Intermountain, we are not your standard institutional hospital food. Our hospitals employ professional chefs, culinary leaders, cooks, and nutrition care associates. We treat our hospitals and catering events like hotels, with restaurant-quality cafes and a guest-centric culture of hospitality for our patients and caregivers. With high-quality food as medicine, we bring new life into the world of hospital nutrition services and are making a difference in the lives of our patients every day. **Work Schedule** + **Full Time, 40 hours per week** + **Availability Needed:** Friday-Tuesday, variable shifts assigned to support business needs between 6:00am-11:00pm + **Variable Shifts:** 5:30am-2:30pm, 12:30pm-9:00pm, 2:30pm-11:00pm + Benefits Eligible: Yes; Medical, Dental, Vision, Education Assistance. Click here for more details (***************************************************************************************** **Essential Functions** + Leads team and daily operations of assigned areas and ensures tasks are completed. + Manages all human resources functions including hiring, training, mentoring, evaluating, conflict resolution, constructive discipline, and termination. + Manages employees to ensure that food safety standards and regulatory guidelines are met. + Assists in scheduling to ensure appropriate level of staffing and coverage for vacation and call-ins within budget. Manages overtime and premium pay with budget. + Resolves issues such as service recovery, coaching/redirecting caregivers, and rearranging staffing. + May lead patient areas and has competency in modified diets and patient meal standard works + Implements established best practices to deliver exceptional care and service at the appropriate cost. + Assists in keeping storage areas clean and organized to ensure all Joint Commission and Health Department guidelines are followed. **Skills** + Food Service + People Management + Hospitality + Computer Literacy + Interpersonal Communication + Food Safety and Sanitation + Problem Solving **Qualifications** + **Food Handler Permit or ServSafe certification is required by first day of work** + **ServSafe certification obtained within 90 days of hire date if not current.** + **Two or more year of experience in fast food management, including problem solving, interviewing, training and coaching team members** + Demonstrated ability to work in a commercial kitchen. + Demonstrated ability to lead a diverse team + Follows recipes and/or instructions in the preparation of food items and appropriately utilizes commercial cooking equipment + Demonstrated highly effective verbal, written, interpersonal, and communication skills. + Experience using word processing, advanced or complex spreadsheet and database applications, internet and e-mail and scheduling applications, as well as computerized tracking systems. + Preferred: Certified Dietary Manager Certification + Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs. + Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately. + Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use. + Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items. + Remain standing for long periods of time to perform work. + Tolerate extremes in temperature such as performing work at a grill or in a refrigerator and tolerate exposure to cleaning chemicals. **Location:** Intermountain Health Intermountain Medical Center **Work City:** Murray **Work State:** Utah **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $21.70 - $31.90 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.
    $35k-44k yearly est. 22d ago

Learn more about customer service supervisor jobs

How much does a customer service supervisor earn in Lehi, UT?

The average customer service supervisor in Lehi, UT earns between $24,000 and $42,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average customer service supervisor salary in Lehi, UT

$32,000

What are the biggest employers of Customer Service Supervisors in Lehi, UT?

The biggest employers of Customer Service Supervisors in Lehi, UT are:
  1. Farmers Insurance
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