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  • Customer Service Representative - Harlingen, TX

    Advanced Call Center Technologies 4.1company rating

    Customer service supervisor job in Harlingen, TX

    Call Center Representative - Agent Reports To: Operations Supervisor Department: Operations FLSA Status: Non-exempt Customer Service Representatives use their excellent communication and interpersonal skills with customers. In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals. Essential Duties and Responsibilities: Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance. Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds quickly and effectively to customer questions. Multi tasks to document while speaking with the consumer. Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Meets clients' specific quality standards. Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly. Promotes positive interactions with others through effective communication with customers and team members. This includes real-time interaction with leaders for coaching and feedback, verbal engagement with customers, and collaboration with team members and escalation departments. These interactions may be face-to-face as required by business needs. Regular, predictable, and reliable attendance is critical to success in this role. Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Other duties as requested by management Competency: To perform the job successfully, an individual should demonstrate the following competencies: Data Entry Accuracy - Good attention to detail and basic computer skills Communication Skills - Clear communication with employees and customers Background Check - Must be able to successfully pass a criminal background check Education and/or Experience: High School Diploma or GED required Previous call center experience or assisting customers preferred Computer Skills: To perform this job successfully, an individual must have knowledge of: Good typing skills Ability to navigate multiple computer screens and applications ~CB ACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT's employees to perform their job duties may result in discipline up to and including discharge.
    $23k-29k yearly est. 1d ago
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  • Customer Experience Manager - Victoria's Secret - La Plaza - McAllen, tx

    Victoria's Secret 4.1company rating

    Customer service supervisor job in McAllen, TX

    A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. Direct Reports as assigned: Customer Experience Lead(s) and / or Associates All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $27.40 Maximum Salary: $34.30 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Ability to improve customer satisfaction and drive customer loyalty. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Experience selecting and developing direct reports to the next level and creating an environment where people do their best work. * Ability to monitor/track progress and incorporate feedback into decision-making. * Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 3+ years of retail leadership experience preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
    $27.4-34.3 hourly 1d ago
  • Customer Engagement Associate

    B&P Enterprises 4.5company rating

    Customer service supervisor job in McAllen, TX

    Job Description Full-Time | In-Person | Immediate Start B&P Enterprises is hiring motivated individuals for a full-time, entry-level Customer Engagement & Business Development role. This opportunity is ideal for those beginning their careers who want hands-on experience, professional training, and long-term growth. This is not a remote or call-center position. No prior experience is required; structured training is provided. Compensation & Growth • Weekly earnings: $725 - $1,200 • Guaranteed base pay plus results-based earning potential • Paid weekly per written agreement • Long-term opportunity for leadership development and pathways designed to support independent business ownership or management of a business unit Responsibilities • Engage with customers professionally and respectfully • Present products and services clearly and accurately • Assist customers with general questions and basic service needs • Collaborate with team members to meet goals • Maintain a positive, solution-focused mindset Schedule • Full-time hours • Scheduling aligned with business operations Requirements • Must be 18 years of age or older • Reliable transportation • Professional appearance • Clear verbal communication skills • Full-time availability How to Apply Applications are reviewed as received. Qualified candidates will be contacted directly. Apply now for immediate consideration
    $725-1.2k weekly 2d ago
  • customer relations manager

    Carstar

    Customer service supervisor job in Pharr, TX

    Provide excellent customer service, receive customer, assist in initiating the repair process, direct all telephone calls accordingly, schedule and follow-up wiht all referrals, assist all department during the repair process, prepare files for closing and accept and secure payments.
    $44k-79k yearly est. 60d+ ago
  • Retail Team Manager

    Wahid Inc.

    Customer service supervisor job in San Benito, TX

    Join us as a Retail Team Manager in our stores. Portables, an AT&T Authorized Retailer, is the number one retailer in America for the world's largest telecommunications and entertainment company servicing the community. Retail Team Managers are expected to represent the company in the most professional way possible. They teach and create leaders for the future, while making decisions to keep the Company's interests first. Managers are expected to create a productive work environment and are responsible for the development and performance of all sales activities within their location. They are expected to develop the Sales Team as well as provide leadership towards the achievement of maximum profitability and growth in line with the Company's values and vision. Managers must also manage the operational tasks of the store to ensure its day-to-day functioning remains effective and efficient. Some Responsibilities: Perform as a role model for all employees in the location Achieve personal sales goals as well as assist employees with closing sales and customer service Drive sales performance (Wireless & AT&T TV) through coaching and training AT&T TV product knowledge checks Stay up to date on all industry information and technology Maintain and enforce all visual, housekeeping, and appearance standards Maintain all location operations, including but limited to inventory, daily paperwork, schedules, and loss prevention Conduct employee reviews, meetings, and training Requirements Must have a valid drivers license Ability to work at least 45 hours work week Reliable transportation Excellent problem-solving skills Establish and monitor store/kiosk work schedules Ability to interpret and analyze sales and commission reports Train, motivate and inspire a team to achieve maximum results Ensure audit compliance at all times as required by the carrier Must be at least 18 years of age 1-2 years of wireless sales management 3-4 years of wireless sales experience College Degree Preferred, High School Diploma, or GED Required
    $65k-125k yearly est. Auto-Apply 60d+ ago
  • Customs Specialist

    Varel Energy Solutions 4.5company rating

    Customer service supervisor job in Brownsville, TX

    Varel Energy Solutions (VES) is one of the world's largest independent manufacturers and suppliers of downhole drilling and completions products to the energy sector. The key to the company's success is underpinned by the virtues and the cultural framework of our employees. VES offers an exciting and fast-paced work environment, attractive benefits, and competitive pay. If you're looking to invest in your career development, Varel Energy Solutions is the right place for you. Come join our team! Summary: VES is looking for a Customs Specialist to join our team in our Brownsville location. This person will work to ensure compliant, efficient, and cost-effective execution of import and export activities. This position manages the day-to-day coordination with customs brokers, carriers, freight forwarders, and internal stakeholders to guarantee adherence to U.S. Customs and Border Protection (CBP) regulations and on-time delivery. The role also supports coordination with maquiladora operations in Mexico to ensure proper documentation, timely border movements, and accurate customs reporting. Essential Duties and Responsibilities include the following. Other duties may be assigned. Import & Export Coordination Perform daily import and export transactions to and from the United States, ensuring compliance with CBP, Census Bureau, and other U.S. government agency requirements. Coordinate with customs brokers and freight forwarders to ensure the timely release, transportation, and delivery of shipments. Manage AES filings, ISF submissions, and prepare international shipping documents (commercial invoices, packing lists, BL/AWB/BOL, certificates of origin). Track shipments and communicate status updates to internal logistics and operations teams Customs Compliance Ensure compliance with U.S. import and export laws, including HTS classification, valuation, country of origin determination, and free trade agreement qualification (USMCA, etc.). Maintain accurate records for all import/export transactions in accordance with CBP's recordkeeping requirements (19 CFR Part 163). Support internal and external audits, post-entry amendments, and reconciliation filings. Ensure brokers follow company instructions, classification, and documentation standards. Maquiladora Coordination Support U.S.-Mexico trade flows by ensuring documentation accuracy for shipments related to maquiladora (IMMEX) operations. Coordinate with Mexican counterpart teams to align on entry/exit documentation, in-bond material, temporary imports, and reconciliation of materials. Ensure U.S. export paperwork supports maquiladora import requirements and facilitates on-time border clearance. Identify and address potential delays, discrepancies, or compliance risks related to cross-border activities. Transportation & Logistics Support Coordinate inbound and outbound transportation for both domestic and international shipments. Work with logistics service providers to optimize routes, costs, and service levels while ensuring regulatory compliance. Monitor carrier performance, freight costs, and customs-related demurrage or detention. Support freight invoice reviews and cost reporting. Maintain Logistics trackers with the latest information on each shipment. Trade Data & Process Improvement Perform compliance screening in Descartes. Support continuous improvement initiatives in customs and logistics processes. Assist in the development and maintenance of SOPs, work instructions, and compliance manuals related to logistics and U.S. import/export operations. Cross-Functional Collaboration Coordinate regularly with sales, production, and logistics stakeholders to review order status and address issues proactively. Inventory Accuracy Ensure timely shipment of sales orders and participate in inventory and cycle counts to support inventory integrity. Education and/or Experience: Bachelor's degree in International Trade, Logistics, Supply Chain Management, or related field. In-depth knowledge of U.S. Customs regulations (19 CFR), Harmonized Tariff Schedule and U.S. export control basics. Familiarity with free trade agreements (USMCA preferred) and related origin documentation. Licensed Customs Broker certification or Certified Customs Specialist (CCS) is a strong plus. Minimum 5-7 years of experience in U.S. import/export operations, including hands-on customs compliance and logistics coordination. Experience working with maquiladora operations or supporting cross-border trade between the U.S. and Mexico. Demonstrated experience collaborating with customs brokers, freight forwarders, and carriers. Experience using SAP or similar ERP systems for trade and logistics transactions. Thank you for your interest in a career with Varel Energy Solutions.
    $32k-58k yearly est. Auto-Apply 60d+ ago
  • Flexible Customer Service Jobs Available Now - 19 Per Hour

    Nogigiddy

    Customer service supervisor job in McAllen, TX

    Remote Customer Support Representative - $19/hr Starting, No Degree Necessary Are you a champion of customer service with a knack for problem-solving? We are looking for enthusiastic individuals to join our team as Remote Customer Support Representatives. In this role, you'll provide first-class service and support to our customers, ensuring a positive experience from your home office. Responsibilities: Efficiently handle customer inquiries, providing empathetic and accurate solutions. Resolve customer issues with a focus on quick and effective service. Communicate clearly and professionally, both verbally and in writing. Maintain a positive attitude and contribute to team efforts to ensure excellent customer service. Qualifications: A strong passion for customer service and helping others. Excellent communication skills, with the ability to interact effectively with diverse customers. Ability to work independently, manage time effectively, and prioritize tasks. Comfortable with using technology and learning new software quickly. What We Offer: The opportunity to work remotely, giving you the freedom to create your ideal workspace. Flexible hours that allow you to work around your personal commitments. A competitive wage starting at $19 per hour, with potential for growth. Professional development opportunities in a nurturing environment focused on team support and career growth. Apply Now and Join Our Team! Additional Information: No prior experience or degree required. A quiet, professional workspace and reliable internet connection are necessary. All candidates will undergo a background check. We pride ourselves on being an equal opportunity employer, committed to diversity and inclusion in the workplace. We do not discriminate on any basis including race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR
    $19 hourly Auto-Apply 60d+ ago
  • Customer Service Associate

    El Tigre/Tex Best/La Lomita, Inc.

    Customer service supervisor job in Alamo, TX

    Description: El Tigre Food Stores/ Tex Best Travel Centers provides a unique workplace experience for all of our cashiers within Retail Convenience Stores. Our goal is to make sure our team members succeed in a fun, family focused environment. If you are a team player interested in learning and growing, El Tigre/ Tex Best is the place for you to begin your career journey. The Customer Service Associate is responsible for providing outstanding service, maintaining a clean, customer friendly environment, stock and merchandise products, and operate the register. Duties and Responsibilities The essential job functions include, but are not limited to: Provide professional and friendly assistance to customers, vendors, and other Associates. Operate cash register to ring sales. Perform basic math functions to collect payments, make accurate change and maintain an accurate cash drawer. Follow all Company Policies and Established Procedures in the store's operation and comply with State and Federal laws on Alcohol, Tobacco, and Lottery sales. Card customers for all age-restricted products. Perform all regular cleaning activities to keep store clean and orderly, including bathrooms and fuel dispensers. Participate in stocking of items and marketing promotion efforts. Incentives/Benefits: Flexible Work Schedules Exceptional Training Competitive Pay Career Advancement and Development Opportunities 401K With a Competitive Company Match Requirements: Qualifications The position requirements include, but are not limited to: Experience with professional cash handling procedures. Experience in a Convenience Store and/or food service environments. Basic computer knowledge. Possess a Texas Alcohol Beverage Commission card to sell alcohol. Competencies Comfortable in a fast-moving environment. Ability to follow instructions and procedures. Excellent customer service and interpersonal skills. High energy and strong work ethic. Education The position requires the following educational experience: High School Diploma or Equivalent. Work Environment Work is performed primarily inside a retail store and occasionally may work in an outdoor environment. Disclaimer La Lomita, Inc. has reviewed this to ensure that essential and other duties have been included. This is intended only to be a guideline for job expectations and is not intended to be an exhaustive list of all functions, responsibilities, abilities, and skills that may be required of this position. Additional functions and duties may be assigned by supervisors and management. This is not a contract for employment, and either the incumbent or La Lomita may terminate employment at any time, for any reason. La Lomita, Inc. reserves the right to change this job description and/or assign duties and tasks for the Associate to perform at any time, as La Lomita, Inc. deems appropriate.
    $25k-35k yearly est. 14d ago
  • Customer Service Associate

    Lacks Valley Stores 3.8company rating

    Customer service supervisor job in McAllen, TX

    Full-time Description As a customer service associate you will be responsible for assisting customers with their inquiries, feedback, requests and in playing a crucial role in building and maintaining positive customer relationships. The essential job duties and responsibilities include the following: Must have exceptional customer service skills, including effective communication, problem-solving, and empathy Provide accurate and helpful information to customers who have questions about products, services, or policies Address customer concerns by conducting thorough investigations, identifying underlying causes, and offering prompt and satisfactory resolutions Responsible for processing customer contracts, handling transactions, and handling credit applications Providing product or service recommendations based on customer's needs and preferences Updating customer information such as customer records and contact information in company's database Handling customer inquiries via phone, email, and in person Must have strong written and verbal communication skills Must maintain a positive and professional demeanor when interacting with customers, even in difficult situations May be asked to perform other duties as assigned, depending on the needs of the company Must be able to read, write, and speak English fluently Fluency in Spanish is highly preferred Perform other duties as assigned by management Requirements Qualifications: High school diploma or equivalent Strong communication and interpersonal skills Customer-focused attitude and ability to empathize Basic computer proficiency Problem-solving and conflict resolution abilities Adaptability and willingness to learn Patience and resilience in handling challenging situations Ability to work in a team and follow guidelines Attention to detail for accurate order processing Must be able to read, write, and speak English fluently Fluency in Spanish is highly preferred Work conditions: High school diploma or equivalent Strong communication and interpersonal skills Customer-focused attitude and ability to empathize Basic computer proficiency Problem-solving and conflict resolution abilities Adaptability and willingness to learn Patience and resilience in handling challenging situations Ability to work in a team and follow guidelines Attention to detail for accurate order processing Previous customer service experience is a plus Physical demands: Stand, sit, and walk for extended periods Lift and carry 25-40 pounds Bend, kneel, and reach to organize and retrieve items Frequent use of hands for handling inventory and processing transactions Interact with customers and team members regularly Work hours: Customer service associates may work various shifts, including evenings, weekends, and holidays We are an equal opportunity employer and welcome applications from all qualified candidates.
    $23k-33k yearly est. 19d ago
  • Resident Services Manager

    Prospera Housing Community Services

    Customer service supervisor job in Weslaco, TX

    Description:Resident Services ManagerJOB DESCRIPTIONClassification: Non-ExemptDepartment: Resident ServicesReports To: Regional Services ManagerRevised: 05/29/2025 About Prospera Prospera has been empowering families since 1993 by providing safe, high-quality, affordable housing with support services to those in need. As a mission-driven, values-based nonprofit, Prospera is committed to fostering family stability and a strong sense of community by addressing individual needs. At the heart of our work are our core values: integrity, accountability, excellence, commitment, dignity, fairness, and respect. These core values are our guiding principles and shape everything we do, from how we serve our residents to how we support one another as a team. At Prospera, every team member plays a vital role in advancing our mission. We welcome passionate individuals who are ready to make a meaningful difference in the lives of others. We value our employees by offering a competitive benefit package, including: Hybrid work schedules available (for certain positions) PAID Medical Dental/Vision Life Insurance Eligible for 10 paid holidays + 4 restricted floating holidays Short & long-term disability 401(k) Match EAP - Employee Assistance Program On-site gym (at Home Office in San Antonio) Performance-based incentives Training, certification, & growth opportunities $500 Employee Referral Program Position Summary The Resident Services Manager is a non-supervisory position that provides case management and outreach, conducts assessments of individuals and households, and makes referrals that address family and/or individual needs. The Resident Services Manager is committed to providing resources, programming, and referrals directly impacting the Social Determinants of Health (SDOH). Essential Job Duties/Responsibilities Establish and maintain relationships with the residents of assigned property(s to be a resource for the property. Coordinate and promote activities that create a sense of community between the residents and the property. Facilitate intake and assessment for new residents. Meet with residents to identify barriers to self-sufficiency and assess physical, social, and economic conditions. Encourage participation in or coordinate referrals to programs focused on SDOH needs. Develop and maintain a comprehensive network of education, training, financial and economic development, health/wellness, and other community resources as determined by program requirements and resident needs. Conduct Family Needs Assessment surveys per organizational requirements and coordinate referral services to residents needing help. Provide intensive informal case management as needed, focusing on case coordination and care planning with Managed Care Organizations (MCO). Electronically document all activities, outreach, contacts, and outcomes in the applicable data management system, as required. Develop and foster relationships with community service organizations and programs. Work with the Property Management team to identify residents who need assistance; directly assist in completing Rent and/or Utility Assistance applications. Advocate for residents and act as a liaison for residents when needed. Encourage residents' self-advocacy and empowerment in meeting their social, psychological, physical, economic, and other self-sufficiency/SDOH needs. Adhere to mandated reporting requirements when abuse, neglect, or exploitation is observed or suspected. Facilitate and/or coordinate Adult Education programs, Youth Education programs, Health and Wellness initiatives, Community Engagement activities, and Economic Stability programs in on-site community learning centers per regulatory and/or contractual requirements. Assess and provide input to Property and Services Management Teams for property-specific budgetary needs and adhere to the annual property service budget. Assist in creating the Bi-Annual Board of Directors reports. Participate in team development and mandated company-wide events. Participate in property-specific collaboration meetings, including move-ins, move-outs, property observations, upcoming events and details, team appreciation, evictions, inspections (dates and game plan), and residents' concerns (as scheduled). Assist residents in developing and maintaining a resident council or similar organization, if applicable. Support Communications and Fund Development by sharing resident success stories. Manage administrative requirements of the position, including but not limited to: a) Resident electronic files b) Data and reporting for measurement of service outcomes c) Other Administrative reports (i.e., board reports, financial reports) d) Quality Assurance Standards (i.e., Scorecard) e) NMDOH Programming Guide activities f) Program promotions (flyers, texting, social media, etc.) g) Community partnership agreements h) Memorandums of Understanding i) HUD, TDHCA, LURA, and Quality Assurance Binders MCOs and other similar partner relationships significantly influence the success and outcomes of Resident Services. Resident Services Managers will work to collaborate, perform, and protect this work for Prospera so we can maintain and grow this area of influence. These projects center around SDOH, a concept and tool in which service managers should be proficient and consistently improve portfolio-wide. Punctuality, timeliness, and adherence to the specified work schedule and office hours are required. Additionally, services managers are expected to perform and complete their duties actively on a daily, weekly, and monthly basis or as otherwise directed by the regional services manager. Knowledge/Skills/Abilities - General Performance Knowledge of service programs and educational methods. Ability to plan and manage programs, events, and outings. Ability to work independently and concurrently to perform multiple compliance projects. Knowledge of computer software applications. Ability to communicate effectively, both verbally and in writing. Ability to execute a service plan. Ability to establish effective working relationships with co-workers, board members, supervisors, consultants, and the general public. Ability to produce work that consistently meets the quality requirements of accuracy, thoroughness, and effectiveness. Ability to identify problems, organizational needs, and opportunities for change. Participate in the change proactively. Respond positively to supervisory direction and feedback. Strong interpersonal and leadership skills. Ability to handle multiple tasks simultaneously with a strong attention to detail. Computing skills, including common office programs, file systems/databases, and software. Be team-oriented and can work independently. Maintain professional appearance and demeanor. Problem-solving and decision-making skills. Supervisory Responsibilities No supervisor responsibilities and no direct reports for this position. Requirements: Education & Experience Required A bachelor's degree in human services or a qualified social worker field is required.· A minimum of two (2) years of experience in the Human Services field is preferred. Community Health Worker certification required or obtained within one year of employment. Professional Service Coordinator Certification preferred.· Valid Class “C” Texas Driver's License required. Communication Required Fosters a positive work environment embracing the Mission and Core Values of Prospera ( Integrity, Accountability, Excellence, Commitment, Dignity, Fairness, and Respect ). Physical and Mental Requirements Able to sit and work at a computer for extended periods.· Able to stand and walk for extended periods, either indoors or outdoors. Able to ambulate up and down stairs, walk large properties, and have physical capabilities to participate in physical activities and events such as wellness walks, summer youth camp, departmental volunteer re-building initiatives, and Food Bank distributions. Able to stoop, kneel, bend at the waist, reach daily, and lift to 50 pounds occasionally. Able to perform general office administrative activities: copying, filing, using the telephone and its functions, emailing, scanning, faxing, organizing, electronic scheduling, data entry, etc. The mental work demands include regular attendance, working well with others, verbal contact with others, noise, and occasional travel by conventional means, including motor vehicle and the like, within PROSPERA's regions and other locations as required. EEO STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
    $54k-91k yearly est. 8d ago
  • Service Department

    Brownsville Toyota

    Customer service supervisor job in Brownsville, TX

    Detailer Lube Tech Porter Service Service Advisor Service Manager Shuttle Driver Flat Rate Technician Window Tint Technician Customer Service Representative
    $25k-35k yearly est. 60d+ ago
  • Service Department

    Brownsville Honda

    Customer service supervisor job in Brownsville, TX

    Detailer Lube Tech Porter Service Service Advisor Service Manager Shuttle Driver Flat Rate Technician Window Tint Technician Customer Service Representative
    $25k-35k yearly est. 60d+ ago
  • Customer Service Teammate

    Go Car Wash

    Customer service supervisor job in Harlingen, TX

    TEXT "GOMILES" to ************ to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures-especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation Our Teammates in this role typically earn $13.00/hour, which includes a base pay of $11.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities, and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.
    $11-13 hourly 60d+ ago
  • Bert Ogden Toyota Service Advisor

    Bert Ogden Auto Group 3.2company rating

    Customer service supervisor job in Harlingen, TX

    Full-time Description The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. Greet customers in a timely, friendly and communicate to determine the nature of the mechanical problem. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus. If additional work is needed, explain the details to the customers, including the additional cost and time consideration. Follow up progress of each repair order during the day. Contact customers by telephone regarding changes in the estimate or time promised. Record changes on repair order in approved fashion. Handle telephone inquiries regarding work in process & appointments and return phone calls promptly. Deliver vehicles to customers and answer any questions. QUALIFICATIONS General knowledge of mechanical operations. Sales experience preferred. Excellent oral and written communication skills. Requirements Requirements · Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles · Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment · Understanding of basic automotive techniques related to repair and servicing of automobiles · Ability to follow oral and written instructions with attention to detail · Willingness to learn new and innovative automotive technologies · Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public · Perform detailed daily record keeping and reporting · Effectively handle multiple priorities, organize workload, and meet deadlines · Work in a team-based environment and achieve common goal · Dealer Management System(s), Outlook, and MS Office QUALIFICATIONS Must be 21 years old or older. Must pass a drug test screening. Must pass a background check screening. Must have and maintain a valid Texas Driver's license with an acceptable and safe driving record.
    $42k-73k yearly est. 60d+ ago
  • Customer Service Facility Attendant

    Spinxpress

    Customer service supervisor job in McAllen, TX

    At SpinXpress, we believe in creating a vibrant and supportive work environment where every team member is valued. As a Customer Service Facility Attendant, you'll be integral to our mission of delivering an excellent customer service experience. You'll help ensure our facilities are clean, bright, and safe, living up to our promise of a better laundry experience. We're looking for motivated and dependable individuals who thrive in a team setting and have a keen eye for detail. You'll start your journey as a SpinNerd, with opportunities to advance into roles like SpinAmbassador. Enjoy flexible part-time hours, a paid training program, and competitive pay with additional commissions and bonuses. We're committed to your growth, offering mentorship and leadership opportunities. Join us in redefining what laundry can be-if you're ready to make an impact and grow your career, we want to hear from you. Apply today and be part of a team that's fresh, forward-thinking, and fun! Customer Service / Team Work / Community Satisfaction / Career Growth Create a fun and welcoming job environment by maintaining a clean, neat, and organized facility Be a part of changing the way people think about laundry Build strong customer relationships within our communities by providing an excellent customer service experience Greet, Help, and Thank our customers Respond with urgency to customer inquiries, product and service questions, along with any customer issues Maintain a great visual presentation of our merchandise Educate and share our services, products, and promotions - sharing value for our customers Follow our company policies and procedures Comply with our uniform dress code Prioritize both customer and associate safety Report in a timely manner all equipment, machines, and building maintenance opportunities Opportunity to get involved with nonprofit organizations and schools' football teams as we invest in our communities Be an integral part of our organization and help drive our growth: There'll be lots of opportunities to bring your ideas to the table. Seriously - we want you to take charge and be creative to help us get the results we're looking for at our facilities Availability / Team Player / Outgoing Enthusiasm, high energy, initiative, and professionalism Basic computer knowledge Ability to communicate effectively Ability to get to work on time and when scheduled Ability to multitask
    $24k-33k yearly est. 60d+ ago
  • Call Center Manager - TX

    Univista Holdings

    Customer service supervisor job in McAllen, TX

    UniVista Insurance is seeking an experienced and strategic Call Center Manager to oversee the overall performance, structure, and scalability of our call center operations. The Call Center Manager is responsible for ensuring operational excellence, workforce performance, compliance, and alignment with UniVista's business goals. The ideal candidate will have a strong understanding of call center operations within an auto insurance environment and the ability to lead leaders, optimize processes, and drive results at scale. Key Responsibilities: Call Center Oversight & Strategy Oversee overall call center operations through Team Leads and Agent Leads, ensuring alignment with company objectives and performance standards. Establish operational priorities, staffing models, and performance expectations across the call center. Ensure consistency in execution, quality, and customer experience across all teams. Leadership of Leaders Lead, mentor, and hold accountable Team Leads and Agent Leads for performance, engagement, and results. Set clear goals and expectations for leadership layers and ensure effective cascade of communication. Partner with HR and Training to support leadership development and succession planning. Performance Management & Reporting Own call center KPIs includes service levels, productivity, conversion, quality, and retention. Review dashboards and reports to identify trends, risks, and opportunities. Drive corrective action plans through leadership teams when performance gaps arise. Auto Insurance Operations & Compliance Ensure call center operations adhere to auto insurance regulations, carrier guidelines, and UniVista policies. Maintain oversight of licensing requirements, quality assurance standards, and audit readiness. Partner with compliance and training teams to ensure regulatory updates are communicated and implemented. Process Improvement & Scalability Identify and lead initiatives to improve workflows, call routing, scripting, and customer experience. Support scaling efforts including new campaigns, system implementations, and operational changes. Promote continuous improvement using data-driven decision-making. Cross-Functional Collaboration Partner with Sales, Training, Compliance, IT, and Executive Leadership to support growth initiatives. Align call center strategy with broader company goals and revenue objectives. Qualifications Qualifications: 6+ years of call center experience, with at least 3+ years managing leaders (Managers, Team Leads, or Supervisors) including experience managing teams of 30+ CSRs. Strong understanding of auto insurance operations and call center sales/service environments preferred. Proven ability to oversee large teams and drive performance through leadership layers. Strong analytical skills with experience managing KPIs and operational reporting. Excellent leadership, communication, and decision-making skills. High level of organization, accountability, and strategic thinking. Experience working in fast-paced, high-growth environments. Proficiency with CRM systems, call center platforms, and Microsoft Office Suite. Bilingual (English/Spanish) strongly preferred. What Success Looks Like: Call center teams consistently meet or exceed service, sales, and quality targets. Agents are well-coached, engaged, and demonstrate strong auto insurance knowledge. Customer satisfaction and retention improve as a result of efficient, high-quality interactions. Leadership has clear visibility into call center performance and opportunities for growth. The call center operates as a scalable, high-performing engine supporting UniVista's rapid growth.
    $39k-69k yearly est. 10d ago
  • Bert Ogden Harlingen Kia Service Advisor

    Bert Ogden Harlingen Motors 3.8company rating

    Customer service supervisor job in Harlingen, TX

    Full-time Description The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. Greet customers in a timely, friendly and communicate to determine the nature of the mechanical problem. Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus. If additional work is needed, explain the details to the customers, including the additional cost and time consideration. Follow up progress of each repair order during the day. Contact customers by telephone regarding changes in the estimate or time promised. Record changes on repair order in approved fashion. Handle telephone inquiries regarding work in process & appointments and return phone calls promptly. Deliver vehicles to customers and answer any questions. QUALIFICATIONS General knowledge of mechanical operations. Sales experience preferred. Excellent oral and written communication skills.
    $38k-50k yearly est. 60d+ ago
  • Laboratory Services Supervisor

    Direct Staffing

    Customer service supervisor job in Harlingen, TX

    Responsible for daily operations and quality and quantity of work performed throughout the Histology Lab. Completes established competencies for the position within designated introductory period. Performs other related duties as assigned. Due to the nature of Laboratory Services, it may become necessary to require employees to work extended hours or other variations of the usual shift to ensure adequate care of patients and maintain service to the community. Qualifications: MINIMUM EDUCATION: Bachelor's Degree in a chemical, physical or biological science from an approved college or university and be a graduate of an accredited school of medical technology or equivalent. PREFERRED EDUCATION: Graduate from a school of Histotechnology accredited by CAHEA/NAACLS or equivalent. MINIMUM EXPERIENCE: 4 years experience in a histology laboratory or a clinical laboratory performing high complexity testing. PREFERRED EXPERIENCE: 2 years experience in a managerial role with fiscal, regulatory and quality improvement responsibilities and 3 years managerial experience. REQUIRED CERTIFICATIONS/LICENSURE: Histologic Technician (HT) or Histo Technologist (HTL) from American Society of Clinical Pathologist (ASCP) or equivalent 2+ to 5 years experience Additional Information All your information will be kept confidential according to EEO guidelines.
    $35k-60k yearly est. 2d ago
  • Customer Service Teammate

    Go Car Wash Management Corp

    Customer service supervisor job in McAllen, TX

    Job Description TEXT "GOMILES" to ************ to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures-especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation. Our Teammates in this role typically earn $13.00/hour, which includes a base pay of $11.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities, and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.
    $11-13 hourly 9d ago
  • Lead Supervisor

    Urban Strategies LLC 4.0company rating

    Customer service supervisor job in San Benito, TX

    JOB TITLE Lead Supervisor PROGRAM Refugio Unaccompanied Children Shelter REPORTS TO Program Director SALARY $62,362 LOCATION San Benito, TX JOB TYPE Full-Time WORK SCHEDULE Six Days per Week, 40 hours per Week, 12 Months per Year General Description The Lead Supervisor is responsible for the oversight and operational performance of all Youth Care Workers, Lead Youth Care Workers, and Shift Supervisor Youth Care Workers of an on-site children's residential facility. Functions as the liaison with other leads and any other on-site vendors. This position is responsible for ensuring all areas of the assigned team are functioning as required. They ensure contractual requirements and client expectations are met at the on-site residential facility. About You The ideal candidate for our program is a self-motivated and dedicated person who is excited and passionate about helping children, staff, and external stakeholders. You are also a personable, energetic, and empathetic person who can manage multiple projects in a prioritized manner to meet internal Urban Strategies goals. You have the following Competencies: Ability to provide guidance and support to staff. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Attention to detail and ability tomaintainaccuraterecords. Adapt to unexpected circumstances, think critically and is resourceful. Ability to work well under pressure and manage multiple tasks simultaneously. Adapt to frequent changes and bringnew ideasand innovations to the workplace. Foster a harmonious work environment and find mutually beneficial resolutions that promote teamwork. Minimum Qualifications High School Diploma or equivalent. 3 years of relevant experience orprevious ORR Shelter experience. Mustdemonstrateexperiencetraining and leading others and adapting to diverse situations. Minimum age of 21 years or older. Must have the ability to resolve unforeseen problems with little or no direction frommanager. Excellent presentation skills as well as oral and written communication skillsrequired. Proficiencywithcomputer, common office equipment, and MS Office productsrequired. Bilingual in Spanish & English (Read, Write, Speak). Clean criminal background check. Clean child abuse and neglect or child protective services check (CAN). Must be able to multi-task, be detail-oriented, be organized, and have excellent oral and written communication skills. Meet the requirements of the contract for all immunizations (Emergency Task Order or Cooperative Agreement). Able to evacuate at short notice toaccompanyresidentspossibly toa different city for several days at a time. Ability to remain calm and composed under stress. Must be able to perform emergency behavioral intervention (EBI) for children in care (as applicable per contract and/or cooperativeagreements). PHYSICAL REQUIREMENTS: Ability to ascend/descend stairs Ability tolift upto 15 lbs. Able to withstand changing environmental conditions with weather (rain, lightning, extremeheatand winds). Able to withstand and manipulate through construction areas, sports fields, etc. Ability tostand;particularly for sustained periods of time. Use of manual dexterity, tactile, visual, and audio acuity. Must be able to supervise clients indoors and outdoors throughout the entire duration of their shift period, which lasts8 hours or more on a typical shift. Must be able to stand, bend, or stoop for the entire duration of the shift, as necessary. Must be prepared and physically able to respond withappropriate protocolin a variety of dynamic supervision situations with clients of 0-17 yearsinage. In a sudden or emergency event, staffmust at all timesbe physically able to run, jump, lunge, twist, push, pull, apply approved restraint techniques and otherwise manage or coerce the full weight of an infant or adolescent. Ability to pass a medical examination todetermineone's fitness to satisfactorily and safely care for youth if accommodations arerequired. Able to communicate verbally and listen for constant surveillance of staff activities. Preferred Qualifications Bachelor's degree with 1-2 years of supervisory experience. A minimum of 2 years' experience inchild careor residential care for adolescents. 1-year Operations experience. What You'll Be Doing Ensures the supervision of assigned on-site Youth Care Worker staff. Provides documentation of supervision bymaintaininga supervisory log for all staffsupervised. Completes all required documentation that pertains to this position ina timelyfashion that may include daily reports. Ensures thatappropriate sheltercare and line-of-sight supervision of unaccompanied minors by assigned staff is handled appropriately and organized. Supports the Site Lead through formal or informal supervision and provides staff with ongoing feedback. Communicatesfrequentlywith other shelter site departments and support staffregardingpertinent information about residents. Assistsduring the transition and movement of children from one activity to the next and one physical location to another Participates in ongoing meetings, conferences, and training programs asrequired. Helps coordinate onsite community meetings, understand group dynamics, and promotes andmaintaina positive peer group culture. Provides coverage for assigned staff when needed. Provides security monitoring Ability tooperatesurveillance camera systems. Responsible for adhering to all US, contract, and other state regulations. Assistin the performance of custodial duties as needed. Performs other duties of a similar nature or level. Assistwith transporting lunches as needed. Performs duties in a safe manner. Follows the corporate safety policy. Participates in and supports safety meetings, training, and goals. Ensures safe operating conditions within the area of responsibility. Maintains a clean and orderly work area. About Urban Strategies Urban Strategies exists to equip, resource and connect faith- and community-based organizations so that all children and families can reach their full potential. Headquartered in Washington, D.C., our team serves in the U.S. mainland, Puerto Rico, and Central America. COMPANY CULTURE Our work is driven by our three core values: Authentic Relationshipsare foundational to our work and move beyond a transactional nature to truly know people. They serve as opportunities for mutual development and growth and are based on the belief that all people have inherent dignity and worth. Servant Leadershipis rooted in an other-centric mindset that informs the way one leads andbuilds upindividuals, families, and communities. Intentional Compassiondescribes a deliberate commitment to understand, formulate strategic responses, and activate others to reach their full potential. BENEFITS Remote work for eligible positions. Medical and Dental is paid 95% by company and 5% by employee (individual or family). Vision is covered 100% (individual or family). 401K matched contributions up to 4%. Employee Assistance Program. Vacation time is generous but varies depending on program and position. 9 Sick Days and 11 Holidays. Every teammate gets long and short-term disability free. Positions that requirelaptops,the company provides one. Positions that requirecellphone,companyissuesone. PERKS Meaningful employee engagement programs. Education discounts (BA-PhD) with a variety of education partners. OTHER Employment is conditional pending satisfactory results of all required tests and background checks. Urban Strategies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, national origin, age, sexual orientation, disability, or other legally protected classifications under applicable federal, state and local legal protections. To apply: Please visit ****************************** Contact us with any questions at Recruiting at symbol urbanstrategies.us Equal Opportunity Employer
    $62.4k yearly Auto-Apply 9d ago

Learn more about customer service supervisor jobs

How much does a customer service supervisor earn in Mercedes, TX?

The average customer service supervisor in Mercedes, TX earns between $27,000 and $54,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average customer service supervisor salary in Mercedes, TX

$38,000
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