Customer service supervisor jobs in Millington, TN - 627 jobs
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Customer Service Attendant
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Client Service Associate
SGS Technologie 3.5
Customer service supervisor job in Memphis, TN
SGS Technologies, we are a software development and staffing company that doesn't simply talk services - we accomplish them. With two decades of experience, we use a combination of latest technological knowledge, future-driven ideas, and specialized skills for multiple forms of IT requirements.
SGS has served numerous clients nationwide in various industries and we want you to be a part of that growth and opportunity!
Job Description:
Local candidates only to Memphis, TN. Hybrid role onsite 3 days per week and WFH 2 days per week. Wednesdays and either Monday or Friday are mandatory, the third day may be chosen by the new hire.
Work Schedule 10-7 CST with 1 hour lunch (must be in their seat logged in at 9 AM) Attendance Policy- No more than 2 tardies and/or unexcused absences within a 30 day period.
Responsibilities:
The Client Services Representative (not to be confused with Client Service Associates) will be responsible for supporting the Client Services team located at the Memphis, TN office. They will report to the hiring manager. The Client Services department is considered the 'main point of contact' for (internal and external) clients who have questions or general inquiries that need resolution. The client base consists RJ branch associates, Financial Advisors, or the clients of Financial Advisors. In addition, this particular team manages client access websites, where clients can access their accounts, online trade, etc.
These 4 Client Service Reps will be responsible for handling basic customer inquiries, such as: a client forgot their username or password, client needs to update their home address or phone number, etc.
The typical call volume per Client Service Rep is roughly 50-60 calls per day. However, call volume will increase during tax season and the associates may receive up to 80 calls per day.
Training will last 1-2 weeks. The CSR's will practice doing mock calls with other associates.
The Client Services team does not read off scripts while on the phone. Instead, they will have access to a SharePoint site which houses 'go-to' guides on how to handle various customer scenarios. Performance Monitoring Management will randomly listen in on calls in order to evaluate performance. They will primarily be measuring call quality, compliance (ensuring all of the necessary steps were taken i.e. verifying the caller's identify before proceeding, etc.), documentation / accuracy, call time, etc. Jared stated that their department focuses more on quality rather than quantity.
Job Duties:
Responsible for answering inbound calls from clients, while providing exceptional customerservice
Resolve general inquiries such as username / password resets, address changes, phone number changes, etc.
Document call activity using Raymond James' proprietary system (they will be expected to document while on the phone with the customer)
Responds to inquiries or complaints received through phone calls, orrespondence and/or face-to-face contact with clients concerning the bank's products or services
Reviews and researches requests or problems obtaining necessary information from policies, procedures or practices
Coordinates problem resolution with appropriate departments
Informs customers of standard procedures or resolution of problem
Follows up, either verbally or in writing, to ensure customer satisfaction
Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
Must possess 2-3 years of recent customerservice experience, ideally from a call center.
Must have the ability to type and be on the phone at the same time.
Ability to navigate through numerous systems at once
Experience using dual monitors
Proficient user with Microsoft Word, Outlook, and basic Excel
Ability to type at least 40 WPM
Exceptional customerservice skills; easy to understand
Excellent verbal and written communication skills; ability to use proper grammar and spelling
Experience within the banking or financial services industry is preferred but not required
Minimum of a High School Diploma or equivalent
$49k-63k yearly est. 4d ago
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Customer Service Representative
Edelbrock Group 3.9
Customer service supervisor job in Southaven, MS
A CustomerService Representative role is to be the first point of contact for our customers, providing exceptional service and support to address their inquiries, resolve issues, and ensure overall satisfaction.
Responsibilities:
Communicate with customers via phone and email.
Investigate and resolve customer issues, escalating complex cases to appropriate team members when necessary.
Build and maintain strong relationships with customers to foster loyalty and retention.
Identify opportunities for process improvements and contribute to ongoing initiatives to enhance the customerservice experience.
Work with sales department/tech department to provide information to customers.
Provide product ETA's, and pricing.
Work with internal departments to facilitate customer's needs.
Data entry in various platforms.
Qualifications:
At least 1 - 3 years of work experience in customerservice.
High school diploma or equivalent.
Excellent phone etiquette and verbal, written, and interpersonal skills.
Ability to multi-task, organize, and prioritize work.
Strong problem-solving abilities and attention to detail.
Proficient in Excel, Word, Oracle, and Adobe.
$26k-31k yearly est. 1d ago
Customer Support Specialist
Blue Cross & Blue Shield of Mississippi 4.3
Customer service supervisor job in Southaven, MS
**This role is 100% onsite in Flowood, MS. There is no remote capacity.**
The Customer Support Specialist (CSS) is accountable for providing quality service to customers seeking direction, information or assistance by conducting effective research on matters related to my Blue, pharmacy, enrollment, billing, benefits and claims inquiries to ensure first call resolution is achieved.
This position is responsible for ensuring a connection is made with each customer interaction to assist the customer with their initial concern and provide information tailored to their individual healthcare needs.
Job-Specific Requirements:
Must have a Bachelor's degree with at least a 3.0 GPA.
Must have proficient computer skills and be able to successfully complete all levels of the call center training program.
Excellent active listening skills in order to clearly understand members' issues.
Must possess excellent communication skills to ensure a professional company image is projected at all times.
Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation. Our benefits program is among the best in the health care field. We are looking for employees who can bring their experience, expertise and dedication to work for our customers.
$30k-38k yearly est. 3d ago
Team Lead - S2
Fedex Logistics 4.4
Customer service supervisor job in Memphis, TN
To complete and assign work-specific activities to team members and to provide direction and guidance as well as training in the completion of these activities. This includes resolving complex work-related issues by establishing strong relationships with both internal and external customers.
Ensures team members complete necessary specific work-related activities and assignments on time. Maintains outstanding internal and external customerservice while demonstrating sound communication skills. Provides direction and guidance to team members by answering questions on any specific work-related issue(s) or problem(s). Resolves routine and complex issues relating to the team's day-to-day activities and provides guidance and training on new activities. Assigns work activities based on team members' skill levels. Performs a quality audit of completed activities for each team member including the recording and tracking of results. Reviews errors and completes or arranges the necessary training for each team member based on results of the audit. Compiles data and completes daily, weekly and monthly reports to ensure quality measurement goals are achieved. Maintains and controls the flow of work to and from other departments. Compiles information and completes a team productivity and quality report. Works with supervisor and/or manager in anticipating and/or identifying any existing problems with an individual team member's productivity/ performance and also with the team as a whole with regard to workflow and productivity output. Makes professional recommendations to management regarding continuous constructive work-related activities that would further enhance or improve workflow production and results. Performs other duties as assigned.
High school diploma/GED.
At least 3 years business experience of which 6 months is in a brokerage industry and/or customs brokerage working environment.
Strong communication, multitasking, and organizational skills.
Ability to maintain strong working relationships with both internal and external customers.
Ability to train and motivate team members in order to ensure a high optimum flow of work productivity.
Preferred Qualifications: Monday - Friday, 4:00 PM to 12:30 AM.onsite only.
Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current. Starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors. Permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement
Pay: FTN-Promotional increase would be 7% per grade.
Additional Details:
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.
Know Your Rights
Pay Transparency
FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)
FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
$34k-47k yearly est. 1d ago
Airport Customer Service Supervisor
GAT 3.8
Customer service supervisor job in Memphis, TN
GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: CustomerServiceSupervisor is responsible for supervising all functions of the airline customerservice operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities.
Job Responsibilities:
Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment
Reporting discrepancies that may exist both functional and mechanical on the ground support equipment;
Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met
Responsible for equipment and ensuring its safe and efficient operating status;
Confer with other supervisors and managers to coordinate activities with other departments;
Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner;
Ability to comply with attendance/tardiness standards.
Able to perform under pressure and within fixed time constraints
Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags
Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
Ensure crews are being briefed before flights on positions to take and how flight will work
Other duties as assigned
Requirements:
Strong understanding of Airline CustomerService
Experience in the Airport Ground Handling business.
Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel
Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc).
A proven track record in supervising a business unit.
Experience in operational planning and resource allocation.
Working knowledge of GSE maintenance issues.
Experience and understanding of commercial issues in aviation.
Must have a High School diploma, GED
Must be at least 18 years of age
Capable of processing information in a timely manner
Must have and maintain a Valid Driver's License
Able to proficiently speak, read, and write in English
Basic computer literacy
Previous ramp or airline experience
Must successfully complete all training requirements and maintain certifications throughout employment
Must clear an FBI fingerprint background check
Must successfully complete all required training
Physical Requirements:
Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time
Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively
Must be physically fit to perform the duties of the job
Willing to work outside in all types of weather conditions with exposure to loud noises
Specific Working Hours
Must be able and flexible to work variable shifts, weekends, and holidays
Specific shifts to be determined
Must be able to work extended hours on short notice during non-routine operations
GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.
GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
$29k-40k yearly est. 15d ago
Customer Experience Analyst I, BRS
Big River Steel 4.3
Customer service supervisor job in Osceola, AR
The Inside Sales Representative (ISR) is required to independently work and manage all aspects of customer orders in coordination with the Outside Sales Representative (OSR) and all internal departments including, but not limited to, quality, accounting, scheduling and logistics. The ISR controls customer and product development parts/orders, negotiates mode changes and discounts, and provides operations and order status updates, along with other strategic functions that support the commercial department. Timely and accurate execution of the duties and responsibilities of this position prevent the loss of customers and revenue.
Duties and Responsibilities:
Evaluates and interprets customer material specifications to confirm mill capabilities; challenges operations and quality departments on published mill limits to satisfy customer requirements
Creates and manages customer parts and orders against mill lead times, campaign runs, shipping constraints, and credit limits. Resolves any discrepancies. Self-audits parts and orders created by other ISRs.
Provides guidance on heat lot requirements; determines reapplication material or generates sales and revenue for additional material to complete production
Reaches across departmental boundaries to respond efficiently and consistently to all customers' inquiries; including, but not limited to, order changes, quality concerns, and order delinquencies
Confirms purchase order pricing against quotations, price sheets, and contractual parameters. Resolves any discrepancies.
Negotiates price discounts and customer acceptance for non-conforming material
Utilizes supply chain management measures to make decisions optimizing order levels and on-time delivery performance
Establishes and maintains good day-to day working relationships with multiple departments within customer's organization and all internal BRS departments
Evaluates root cause, determines alternative options including cost, and makes decision on what solution to offer customers for: shipping mode changes related to equipment issues, late production, over production, and weight referrals
Ensures customer compliance with internal and external policies and procedures
Performs General account management; assists with back-up coverage for General Accounts
Leads continuous improvement projects and publishes summary status reporting to management, as required
Qualifications:
Bachelor's degree in Supply Chain Management, Finance, Marketing or related discipline
1-3 years of customerservice/inside sales experience
Ability to respond quickly and accurately; correctly use the English language in reading, writing, and speaking
Ability to clearly communicate with internal and external parties regarding issues and changes
Ability to manage multiple tasks, to set/adjust priorities, and to meet deadlines; strong organization and analytical skills
Open willingness to adopt and use new resources/tools
Self-managing; works well with little supervision
Proficient use of Microsoft Office and Outlook
Working Conditions and Physical Requirements:
Fast paced, high intensity office atmosphere. Independent travel for customer visits expected. Timely after hours and weekend support coverage for Scheduling, Operations, and Logistics is required. Must maintain a professional appearance, demeanor, and be adept in both electronic and verbal communications.
Supervisory Responsibility:
This position does not supervise others.
$29k-46k yearly est. 60d+ ago
Engagement and Inclusion Specialist (Germantown)
TK Elevator 4.2
Customer service supervisor job in Memphis, TN
The first 3 letters in workplace safety are Y-O-U! TK Elevator is currently seeking a dynamic and dedicated individual to join our team as an Engagement and Inclusion Specialist located in Germantown, TN. Responsible for designing, leading, and executing employee engagement and inclusion initiatives within the Production & Supply Chain (PSC) division. This role builds strong community and organizational partnerships, drives strategic programs, and supports a culture of belonging and community impact aligned with TK Elevator's values.
ESSENTIAL JOB FUNCTIONS:
* Lead the development, implementation, and execution of all employee engagement initiatives for Production & Supply Chain (PSC) employees, ensuring alignment with budget and organizational goals.
* Build and maintain strategic partnerships with community organizations, local leaders, and diverse groups to enhance the company's community impact and outreach.
* Manage project timelines, resource allocation, and deliverables for employee engagement, inclusion, and Business Resource Group (BRG) initiatives to ensure timely and effective execution.
* Plan, coordinate, and execute BRG events and employee engagement activities.
* Serve as program lead for the PSC TK Elevator Manufacturing, Inc. Scholarship program.
* Implement enterprise-wide community programs that support the organization's social responsibility goals across three key areas: industry, community, and environment.
* Represent the organization in external networks, community groups, and industry forums to share best practices, foster collaboration, and promote inclusive workplace practices.
* Support talent acquisition efforts by engaging with external organizations and networks to build a strong, diverse talent pipeline.
* Prepare regular reports and presentations to communicate progress, outcomes, and impact of community relations, employee engagement, and inclusion initiatives to key stakeholders.
* Contribute to internal communications and storytelling to drive awareness and support for inclusion and engagement efforts across the organization.
EDUCATION & EXPERIENCE:
* Bachelor's degree in Human Resources, Communications, Public Relations, Business Administration, Organizational Development, or a related field.
* 3-5 years of experience in employee engagement, community relations, diversity and inclusion, or a related field.
* Experience in a manufacturing, supply chain, or industrial environment is preferred.
* Proven experience in leading employee engagement initiatives, community programs, and/or inclusion efforts within a corporate setting.
* Demonstrated ability to develop and manage partnerships with community organizations, nonprofits, and external stakeholders.
* Experience with planning and executing events, both internally and externally, including budget and vendor management.
* Familiarity with inclusion frameworks and best practices, with a passion for creating inclusive, engaging workplace environments.
* Strong communication, project management, and stakeholder engagement skills.
* Ability to manage multiple priorities with attention to detail in a fast-paced, dynamic environment.
$30k-39k yearly est. 5d ago
Customer Service Manager - State Farm Agent Team Member
Brandon Colom-State Farm Agent
Customer service supervisor job in Memphis, TN
Job DescriptionBenefits:
Bonus based on performance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
ROLE DESCRIPTION: As CustomerService Manager with Brandon D. Colom State Farm, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services.
As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. Brandon D. Colom State Farm is eager to bring aboard your collaborative presence.
RESPONSIBILITIES:
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customerservice. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.
QUALIFICATIONS:
Excellent communication skills - written, verbal, and listening
Highly organized and detail-oriented
Experience in customerservice required
Experience in managing customerservice preferred
Experience in sales preferred
Proactive in problem-solving
Able to work in and manage a team environment
Experience in Windows computer applications
Able to coordinate and collaborate with others to achieve agency goals.
Able to succeed in a fast-paced environment
Able to obtain Property and Casualty License
Able to obtain Life and Health License
BENEFITS:
Paid time off (holidays and personal/sick days)
Salary plus commission/bonus
Health benefits
Growth potential/opportunities for advancement within my agency
$21k-37k yearly est. 34d ago
Dental Call Center and Insurance Specialist-Brink & White
Bebright
Customer service supervisor job in Bartlett, TN
We are seeking an enthusiastic, detail-oriented, and Bilingual (English/Spanish) Call Center Representative to join our team! In this role, you will manage inbound and outbound calls, assist patients with appointments, and provide information about our services across multiple doctors and locations. This position will be primarily based out of our Bartlett office, but must be willing to float between all three locations as needed.
WHO WE ARE:
At Brink & White Pediatric Dental Associates, we are committed to treating every child like our own. With locations in Bartlett, Lakeland, and Munford, we create a welcoming, fun, and comfortable environment where children receive high-quality dental care designed to support healthy smiles that last a lifetime. Our team is passionate about providing exceptional pediatric dentistry while making each visit a positive experience for both children and their families.
Visit our Website: *********************************
WHO WE ARE LOOKING FOR:
Someone who has strong communication skills.
Ability to understand and interpret policies, procedures and account notes.
Ability to examine documents, EOB's, predeterminations and account notes for accuracy and completeness.
Ability to conduct tasks and assignments and contributes to team objectives and outcomes as guided.
Someone who is detail oriented and has strong organizational skills.
Strong PC and data entry skills.
Bilingual is a plus!
RESPONSIBILITIES:
Answer incoming calls and address patient inquiries in a friendly and professional manner.
Schedule appointments for multiple doctors and ensure accurate patient information is recorded.
Provide information about services, insurance, and other relevant details.
Handle patient concerns and resolve issues promptly.
Maintain accurate records of calls and patient interactions.
We offer a fun and fast-paced work environment with flexible work hours, competitive salaries and excellent benefits packages!
Brink & White participates in E-Verify.
$27k-38k yearly est. Auto-Apply 60d+ ago
Universal Teller - Member Relationship Specialist
First South Credit Union 3.5
Customer service supervisor job in Memphis, TN
OBJECTIVE:
Perform cashiering functions and provide other administrative support as needed.
Open new accounts, perform necessary file maintenance in the computer and ensure that membership cards are filled out properly and signed.
Handle monetary transactions and retain appropriate documents for permanent records.
Provide routine information concerning the credit union and its services.
Balance cash drawer daily and show breakdown of remaining cash in drawer.
Handle money orders and bank checks.
Process night depository transactions.
Handle balancing of ATM(s).
Actively participate in needs-based sales program by offering products and services to members.
Process loan applications from start to finish. This includes signing and funding approved loans as well as communicating denied loan decisions.
Utilize CRM tool to ensure the highest level member service is provided. All lists assigned should be worked in a timely manner and notated properly.
Perform other duties as assigned.
SKILLS AND/OR QUALIFICATIONS :
High school diploma, Associates degree in Business or related field preferred. Work experience will be considered in lieu of formal education.
Experience in the use of PCs, calculators, and other office equipment.
Excellent communication skills.
Detail oriented.
PHYSICAL REQUIREMENTS :
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job:
Must be able to sit, stand, walk, talk, see and hear for extended periods of time.
The employee is frequently required to use hands to finger, handle, or feel objects, tools or controls.
The ability to reach, move, lift or carry objects up to 10 lbs.
Local travel is occasionally required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.
First South Financial Federal Credit Union is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, creed, religion, sex, national origin, age, veteran status, disability, or any other protected class.
$37k-43k yearly est. Auto-Apply 22d ago
Parking Customer Service Attendant
Chandler and Campbelle Investment Group
Customer service supervisor job in Memphis, TN
Chandler & Campbelle Investment Group (CCD) is seeking a customer-focused and detail-oriented Parking CustomerService Attendant to join our team at Memphis International Airport. This role is essential in ensuring a smooth and positive experience for passengers and guests by providing excellent customerservice and supporting efficient parking operations.
Responsibilities:
Drive airport-owned vehicles through parking areas to count available spaces and ensure parking availability.
Assist customers with jump-starts, vehicle lockouts, locating vehicles, and flat tires, always demonstrating a helpful and patient attitude.
Install and maintain signage in parking areas to effectively guide customers.
Retrieve luggage carts and ensure they are returned to designated locations for passenger convenience.
Provide exceptional customerservice, maintaining a professional and friendly demeanor at all times.
Adhere to all safety protocols and airport regulations to ensure a secure environment.
Perform other duties as assigned by management.
Requirements:
? Positive attitude and passion for delivering excellent customerservice.
? Previous customerservice experience preferred.
? Valid driver's license with no suspensions.
? Ability to obtain a TSA-issued airport badge (requires a clean criminal record).
? Must pass a pre-employment drug screening.
? Ability to work flexible hours, including weekends and holidays, as needed.
Join our team and become part of Chandler & Campbelle Investment Group's commitment to delivering outstanding service to travelers at Memphis International Airport!
$21k-28k yearly est. 60d+ ago
Dental Call Center and Insurance Specialist-Brink & White
Brink & White Pediatric Dental Associates
Customer service supervisor job in Memphis, TN
Job Description
We are seeking an enthusiastic, detail-oriented, and Bilingual (English/Spanish) Call Center Representative to join our team! In this role, you will manage inbound and outbound calls, assist patients with appointments, and provide information about our services across multiple doctors and locations. This position will be primarily based out of our Bartlett office, but must be willing to float between all three locations as needed.
WHO WE ARE:
At Brink & White Pediatric Dental Associates, we are committed to treating every child like our own. With locations in Bartlett, Lakeland, and Munford, we create a welcoming, fun, and comfortable environment where children receive high-quality dental care designed to support healthy smiles that last a lifetime. Our team is passionate about providing exceptional pediatric dentistry while making each visit a positive experience for both children and their families.
Visit our Website: *********************************
WHO WE ARE LOOKING FOR:
Someone who has strong communication skills.
Ability to understand and interpret policies, procedures and account notes.
Ability to examine documents, EOB's, predeterminations and account notes for accuracy and completeness.
Ability to conduct tasks and assignments and contributes to team objectives and outcomes as guided.
Someone who is detail oriented and has strong organizational skills.
Strong PC and data entry skills.
Bilingual is a plus!
RESPONSIBILITIES:
Answer incoming calls and address patient inquiries in a friendly and professional manner.
Schedule appointments for multiple doctors and ensure accurate patient information is recorded.
Provide information about services, insurance, and other relevant details.
Handle patient concerns and resolve issues promptly.
Maintain accurate records of calls and patient interactions.
We offer a fun and fast-paced work environment with flexible work hours, competitive salaries and excellent benefits packages!
Brink & White participates in E-Verify.
$27k-38k yearly est. 24d ago
HOUSEKEEPING SERVICES SUPERVISOR
ESFM
Customer service supervisor job in Memphis, TN
Job Description
HOUSEKEEPING SERVICESSUPERVISOR
Shift: 8 AM - 5 PM | Flexible, on weekends when needed
Salary: $60,000
Other Forms of Compensation: none
ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).
ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.
This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM's clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.
This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search' in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email **************************.
Job Summary
As a Housekeeping ServiceSupervisor, you will be responsible for assisting in the successful operation and customerservice of the EVS/housekeeping department.
Essential Duties and Responsibilities:
Maintains a high level of cleanliness in assigned areas.
Participates in recruitment and staff selection process.
Assists with housekeeper scheduling.
Assigns established work areas and or project duties.
Plans and coordinates project work.
Attends and participates in departmental staff meetings, development and training courses.
Provides and monitors individual guidance and motivation to employees.
Participates in facility Quality Assurance Program as required.
Works with chemicals on a constant basis requiring special clothing or safety equipment.
Assigns equipment to staff; monitors daily equipment use, cleaning and maintenance.
Ensures that all equipment is clean and professional in appearance at all times.
Assists housekeepers on an as needed basis.
Performs other duties as assigned.
Qualifications:
4 years of support services, military, housekeeping, and/or facilities maintenance experience.
1 or more years of supervisory/management experience.
Strong work ethic, intense drive, and initiative for quality and customerservice.
Excellent written and oral communication skills.
Excellent problem-solving skills both one-on-one and in group situations.
Ability to utilize a participative approach to managing staff.
Understanding of budgeting processes and awareness of profit and loss concepts.
Excellent administrative and organizational skills and an ability to prioritize.
Ability to function appropriately under stressful conditions.
CRCST or any other applicable sterile processing certification is preferred.
Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
Associate's degree is preferred.
Apply to ESFM Services today!
ESFM is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Eurest Services maintains a drug-free workplace.
Associates at ESFM are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
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Req ID:1488589
ESFM
ASA B GRIFFIN
$60k yearly Easy Apply 33d ago
Provider Services Account Specialist
Unified Health Services
Customer service supervisor job in Memphis, TN
Job Grade: 4
Purpose of Job:
Ensure effective and proactive communication with assigned clients.
Thoroughly and analytically review client reports to improve each client's cash collections while identifying internal process gaps.
Work cooperatively with all other UHS departments to present timely, detailed information to both internal and external customers
Work to make UHS more customer focused and to strengthen client relationships.
To generate and distribute routine and ad hoc reports to internal and external customers.
To gather information from various sources to interpret patterns and identify trends to improve business processes and affect UHS and client business decisions.
To report results and findings to the business, colleagues, and clients.
Main Duties:
Using root cause identification, analyze and prepare client reports for client meetings.
Build sustainable relationships with our client through open and interactive communication while leading client calls, proactively identifying potential issues and spearheading resolutions.
Review, prepare, and send routine and ad hoc reports accordingly and process report requests within deadlines to internal and external clients.
Serve as an analytics specialist focusing on the management of data from various sources and providing data-driven insights.
Provide internal support to departments wanting to increase efficiency, productivity, or profitability through analysis of information and data.
Recommend actions by analyzing and interpreting data and making comparative analyses.
Work cooperatively with all other UHS departments to present timely, detailed information.
Facilitate effective and proactive communication with assigned clients.
Complete special projects as assigned within designated timeframes.
Extract and compile data from a database or other secondary data sources.
Interpret data, analyze results using statistical methods and techniques.
Identify, analyze, and interpret trends or patterns in complex data sets.
Present data and conclusions in a clear and concise manner.
Work with management to prioritize business and information needs.
Performing quality checks on data used in analysis and reports and review all work to ensure accuracy.
Requirements
Qualifications:
High School diploma required, Bachelor's degree preferred.
Proficient with Microsoft Office applications with an emphasis on Excel, specifically VLOOKUP's, Pivot Tables and formulas.
Experience with project management and delegation of responsibilities.
Technical expertise regarding data models and data mining.
Knowledge, Skills and Abilities:
High School diploma required, Bachelor's degree strongly preferred.
Process focused mindset with the ability to breakdown workflows/processes in an effort to improve customerservice. Proficient with Microsoft Office applications with an emphasis in Excel, specifically VLOOKUP's, Pivot Tables and formulas. Experience with Project Management and delegation of responsibilities, with a proven track record of success.
Detail oriented, with strong analytical, organizational and problem-solving skills.
Customer focused with experience handling difficult or challenging customer calls in a professional manner.
A strong desire to learn new tasks and take on additional responsibilities, while managing current workload.
Understanding of basic business principles and processes.
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
Technical expertise regarding data models and data mining.
Strong knowledge of and experience with reporting packages and database querying.
Strong verbal and written communication skills.
Demonstrates a strong work ethic by managing time effectively and completing all tasks as assigned.
Maintains a commitment to quality, attention to detail, and follow through in the face of potential time constraints or deadlines.
$26k-36k yearly est. 12d ago
Quality Team Leader (Swing Shift)
Hyve Solutions 3.9
Customer service supervisor job in Olive Branch, MS
@HYVE Solutions, missions to help customers, business partners, and employees achieve success through shared goals, strategies, resources and technology solutions.
Quality Team Leader (Swing Shift) The Quality Team Leader (Swing Shift) at Hyve Solutions Corporation will be responsible for overseeing the quality control processes and a team of quality inspectors during the designated swing shift. This role ensures the consistent application of quality standards, continuous improvement, and the timely delivery of high-quality products.
Job Responsibilities
* Lead, train, and mentor a team of quality inspectors on the swing shift, fostering a culture of accountability and excellence.
* Supervise the execution of quality control procedures, including in-process inspections, final product inspections, and outgoing quality audits.
* Monitor and analyze quality data to identify trends, root causes of defects, and areas for improvement.
* Implement corrective and preventive actions (CAPAs) to address quality non-conformances and prevent recurrence.
* Collaborate with production, engineering, and other departments to ensure quality standards are met throughout the manufacturing process.
* Ensure compliance with all relevant quality standards, internal policies, and customer specifications.
* Conduct regular team meetings to communicate performance expectations, share feedback, and facilitate problem-solving.
* Prepare and present quality reports to management, highlighting key metrics, issues, and improvement initiatives.
* Maintain a safe and organized work environment, adhering to all company safety policies.
* Assist in the development and revision of quality procedures, work instructions, and training materials.
Job Qualifications
* High school diploma or equivalent; Associate's or Bachelor's degree in a technical field (e.g., Engineering, Quality Management) preferred.
* Minimum of 3-5 years of experience in a quality control or assurance role within a manufacturing or production environment.
* At least 1-2 years of experience in a supervisory or team leadership capacity.
* Proven understanding of quality management systems (e.g., ISO 9001).
* Strong analytical and problem-solving skills, with experience in root cause analysis and corrective action implementation.
* Excellent communication, interpersonal, and leadership skills.
* Ability to read and interpret technical drawings, specifications, and quality standards.
* Proficiency in using quality inspection tools and equipment.
* Computer proficiency, including Microsoft Office Suite (Word, Excel, PowerPoint).
* Flexibility to work a swing shift schedule and occasional weekends as required.
* Experience with lean manufacturing principles and continuous improvement methodologies (e.g., Six Sigma) is a plus.
@ HYVE Solutions, we believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion make us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
$37k-60k yearly est. Auto-Apply 35d ago
Team Lead
Rack Room Shoes 4.2
Customer service supervisor job in Memphis, TN
31651
Part Time
Rack Room Shoes
The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.
Duties and Responsibility
Primary responsibility is the safety and welfare of employees and customers.
Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time & Attendance
Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of customerservice standards
Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
Work towards a complete understanding of managing all day to day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.
Key Qualifications
An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Store Number: 266
Rack Room Shoes 266
Pay Range:
Wolfchase Galleria
2760 N Germantown Pkwy Ste 201
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
Memphis, Tennessee US
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
$27k-34k yearly est. 3d ago
Quality Team Leader - 1st Shift
Hyve Solutions 3.9
Customer service supervisor job in Olive Branch, MS
@HYVE Solutions, missions to help customers, business partners, and employees achieve success through shared goals, strategies, resources and technology solutions.
The MCO area has expanded and will now include two to three QC Inspectors, with a similar increase expected in the Test area. To maintain efficiency, consistency, and proper oversight, a QC Team Leader is required to support and coordinate inspection activities, reporting, and daily operations across both areas.
This role will ensure that inspections are properly assigned, results are reviewed in a timely manner, and communication between QC, production, and engineering remains clear and effective. The QC Team Leader will also help drive continuous improvement by monitoring trends, addressing quality issues promptly, and ensuring procedures are followed to meet Hyve's quality standards and ISO requirements.
@ HYVE Solutions, we believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion make us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
$37k-60k yearly est. Auto-Apply 60d+ ago
Universal Teller - Member Relationship Specialist
First South Credit Union 3.5
Customer service supervisor job in Southaven, MS
OBJECTIVE:
Perform cashiering functions and provide other administrative support as needed.
Open new accounts, perform necessary file maintenance in the computer and ensure that membership cards are filled out properly and signed.
Handle monetary transactions and retain appropriate documents for permanent records.
Provide routine information concerning the credit union and its services.
Balance cash drawer daily and show breakdown of remaining cash in drawer.
Handle money orders and bank checks.
Process night depository transactions.
Handle balancing of ATM(s).
Actively participate in needs-based sales program by offering products and services to members.
Process loan applications from start to finish. This includes signing and funding approved loans as well as communicating denied loan decisions.
Perform other duties as assigned.
SKILLS AND/OR QUALIFICATIONS:
High school diploma, Associates degree in Business or related field preferred. Work experience will be considered in lieu of formal education.
Experience in the use of PCs, calculators, and other office equipment.
Excellent communication skills.
Detail oriented.
PHYSICAL REQUIREMENTS:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job:
Must be able to sit, stand, walk, talk, see and hear for extended periods of time.
The employee is frequently required to use hands to finger, handle, or feel objects, tools or controls.
The ability to reach, move, lift or carry objects up to 10 lbs.
Local travel is occasionally required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.
First South Financial Federal Credit Union is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, creed, religion, sex, national origin, age, veteran status, disability, or any other protected class.
Monday Thru Thursday 7:45am - 5:15pm
Friday 7:45am - 6:15pm
Saturday 8:30am - 1:30pm
$28k-33k yearly est. Auto-Apply 60d+ ago
Team Lead
Rack Room Shoes 4.2
Customer service supervisor job in Olive Branch, MS
31011
Part Time
Rack Room Shoes
The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.
Duties and Responsibility
Primary responsibility is the safety and welfare of employees and customers.
Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time & Attendance
Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of customerservice standards
Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
Work towards a complete understanding of managing all day to day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.
Key Qualifications
An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Store Number: 624
Rack Room Shoes 624
Pay Range:
Wedgewood Commons
5060 Goodman Road
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
Olive Branch, Mississippi US
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
$25k-32k yearly est. 60d+ ago
Team Lead
Rack Room Shoes Inc. 4.2
Customer service supervisor job in Olive Branch, MS
31011 Part Time Rack Room Shoes The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.
Duties and Responsibility
* Primary responsibility is the safety and welfare of employees and customers.
* Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
* All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
* Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
* Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
* Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time & Attendance
* Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of customerservice standards
* Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
* Work towards a complete understanding of managing all day to day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.
Key Qualifications
An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Store Number: 624
Rack Room Shoes 624
Pay Range:
Wedgewood Commons
5060 Goodman Road
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
Olive Branch, Mississippi US
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
How much does a customer service supervisor earn in Millington, TN?
The average customer service supervisor in Millington, TN earns between $26,000 and $52,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.
Average customer service supervisor salary in Millington, TN