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  • Treatment Team Leader

    Vitalcore Health Strategies

    Customer service supervisor job in Bridgewater, MA

    Join the VitalCore Team in Massachusetts! We're people who are fueled by passion, not by profit. VitalCore Health Strategies (VCHS), an industry leader in Correctional Health Care has an opening for a Full-Time Treatment Team Leader at the Massachusetts Treatment Center in Bridgewater, MA Looking for a rewarding career in the healthcare field with competitive wages, an annual incentive bonus, and an excellent benefits package? At VitalCore we pride ourselves on retaining and acquiring compassionate, dedicated individuals who are committed to providing quality services. Join our team and experience first-hand how VitalCore Health Strategies promotes a positive work environment that is based on respect and appreciation of the hard work and dedication of our staff. TREATMENT TEAM LEADER (LICSW, LMHC) BENEFITS PACKAGE: Holiday Pay: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, and Christmas Day Medical Dental Vision Insurance Health Savings Account Life Insurance Short Term/Long Term Disability Identity Theft Protection Pet Insurance Employee Assistance Program and Discount Center 401K & Plan Matching PTO Annual Incentive Bonus TREATMENT TEAM LEADER (LICSW, LMHC) POSITION SUMMARY Treatment Team Leaders provide essential services to an underserved population. Specifically, Treatment Team Leaders are responsible for overseeing a unit within a therapeutic milieu focused on providing intensive treatment services to individuals who have been convicted of a sexual offense. They are responsible for the creation, implementation, and monitoring of individualized treatment plans aimed at decreasing risk of re-offense upon release. Treatment Team Leaders provide training and ongoing supervision to clinical therapists who facilitate treatment within the Treatment Team Leader's assigned unit. In addition, Treatment Team Leaders facilitate treatment for individuals who have engaged in sexual offense conduct. These staff members also assist in the evaluation of participants for program progression and graduation. Treatment Team Leaders are essential to the treatment program's ultimate goal of ending sexual violence, or “No More Victims.” An ideal candidate holds a master's degree in a human service-related field (e.g., social work, psychology, mental health counseling). Candidates must be independently licensed (e.g., LICSW, LMHC). Ideal candidates are conscientious, organized, intellectually curious, excellent team players, maintain strong boundaries, adept at clinical case conceptualization, and possess excellent clinical writing skills. Candidates who thrive in a fast-paced environment with challenging clinical cases are especially well-suited for this position. Although this position requires independent licensure, Unit Directors attend clinical supervision; candidates should be open to the clinical supervision process, as well as receptive and willing to implement feedback. Prior experience working in the field of sexual abuse treatment and prevention is not required; all necessary training is provided following official hire. The following is a brief outline of core tasks completed by Treatment Team Leaders: • Oversee an assigned unit within a therapeutic milieu focused on the treatment of individuals who have engaged in sexual offense conduct• Create, implement, and monitor individualized treatment plans• Training and clinical supervision of clinical therapists• Facilitate and co-facilitate therapeutic groups and psychoeducational courses• Completion of clinical documentation following contacts • Participation in interdisciplinary treatment team meetings• Other clinical duties as assigned VitalCore Health Strategies is an equal opportunity employer and committed to creating and maintaining an inclusive workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. #INDMA Compensation details: 104000-114000 Yearly Salary PI0c63e210b4de-26***********4
    $62k-119k yearly est. Auto-Apply 20d ago
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  • Barista & Customer Service Associate

    Nashoba Brook Bakery 4.1company rating

    Customer service supervisor job in Concord, MA

    Nashoba Brook Bakery is looking for friendly, customer service-oriented baristas to join our team! Our high-volume cafe is located in West Concord center, and we are looking for enthusiastic individualsto join our morning and afternoon shifts. Both part and full time positions are available! Preference for year round availability! Job responsibilities will include:preparing handcrafted espresso and tea beverages; providing exceptional customer service to our customers; serving a variety of freshly prepared bread, sandwiches, food, and pastries; retail sales and online order management and fulfillment; stocking supplies; merchandising and organizing our retail shelves and cases; cleaning and maintaining brewing equipment; register operation and cash handling. Barista experience and coffee/tea knowledge is preferred, and we will provide ample education and training on beverage preparation. The ideal candidate for this position is friendly, organized, motivated, and passionate about crafting both excellent coffee drinks and customerexperiences! Pay including tips will range between $24/ hr and up to $30/hr or more on busy days. Full time employees will also have access to our health, dental, vision, paid time off and 401K benefits. REQUIREMENTS Able to lift 50lbs Have reliable transportation Have good math skills Have careful attention to detail, to ensure our products come out correct and consistent Have a positive and enthusiastic attitude Able to work well with others Our story really begins with a friendship. John and Stu were close friends in high school. Though they went their separate ways after graduating, they stayed in touch and John became a big fan of the breads Stu was creating in Vermont. On several occasions, the two talked casually about going into business together. One day Stu called John and said, Do you remember how we talked about starting a bread business? Well, Im ready. John thought hard for at least one day before he called Stu back and said, Lets do it. Stu and John spent hours over the next year philosophizing about bread, about life and about the opportunity to create a business that had meaning beyond the endless daily grind that consumes so many lives. From the beginning, they committed to starting a business that would take care of its employees, and give back to the community, while at the same time creating a space for people to meet, to talk and to organize around important social, cultural and political issues. In the end, the bakerys home was designed to be many businesses fit into one space. There is, of course, the kitchens about 4,000 square feet anchored by three massive 32,000 pound French bread oven with windows all around so that caf patrons are able to look in on the operation. The caf is L-shaped with one side dedicated to take-out customers and the other filled with tables and chairs. In a back corner there are couches and armchairs, magazines and a few toys. The bakery also serves a growing network of gourmet markets, sandwich shops, caterers, restaurants, supermarkets, hotels and other cafes. So Nashoba Brook Bakery is a wholesale bread business, a retail bakery, a caf, a takeout lunch spot, and a coffee shop all under one roof. With around 100 employees and more than 275 wholesale accounts that services the entire New England region and beyond, the dreams of Stu and John have become a reality. Look for the Slow Rise breads in your neighborhood market and come have lunch by the Nashoba Brook.
    $24-30 hourly 1d ago
  • Stakeholder Engagement Specialist

    New England Board of Higher Education

    Customer service supervisor job in Boston, MA

    New England Board of Higher Education (NEBHE) | Boston, MA Position Title: Stakeholder Engagement Specialist, New England Prison Education Collaborative (NEPEC) Reports To: Director of New England Prison Education Collaborative (NEPEC) Salary Range: $70,000 - 80,000 GENERAL SUMMARY: The New England Board of Higher Education (NEBHE) seeks a Stakeholder Engagement Specialist to support the activities of the New England Prison Education Collaborative (NEPEC). NEPEC is a five-year regional initiative led by NEBHE and funded by a grant from Ascendium Education Group. Through NEPEC, NEBHE seeks to accelerate, support, and collaborate to help actualize a future where every incarcerated person in New England has access to high-quality, workforce-aligned, equitable postsecondary opportunities with a diverse range of educational pathways. Since its launch in October 2024, NEPEC has operated on three distinct levels-the regional, state, and institutional levels - to catalyze progress. Reporting to the Director of this initiative, the Stakeholder Engagement Specialist will collaborate with the Director to support successful agency, cross-sector planning work in four New England states over the next two years and co-lead relationship development and management with state legislators and state agency stakeholders to support these efforts as well as NEPEC's success more broadly. NEBHE is a fair chance employer and strongly encourages individuals with lived experience in the criminal legal system to apply. NEBHE BACKGROUND: Established in 1955 by six visionary New England governors, NEBHE is a regional compact that works across New England to help leaders assess, develop, and implement education practices and policies of regional significance; promote regional cooperation that encourages efficient sharing of education resources; and strengthen the relationship between higher education and the regional economy. Based in downtown Boston, NEBHE is a nonpartisan, nonprofit organization. ESSENTIAL DUTIES & RESPONSIBILITIES: Stakeholder Engagement In collaboration with initiative Director, facilitate and coordinate NEPEC's cross-state agency, statewide strategic planning efforts in four New England states. This will include engaging a wide range of stakeholders, including, but not limited to, state agency employees, corrections commissioners, prison education administrators, state legislators, and people with lived experience of incarceration. Plan and coordinate complex, large-scale, multistate projects and technical assistance efforts supporting prison education programs (PEP), often requiring complex political judgments, a high degree of responsiveness to constituents, and a mature sense of organization priorities and concerns. Oversee the planning, promotion, and execution of related meetings and stakeholder convenings including webinars, conferences, state house briefings, and other events. Support the Director in the facilitation of NEPEC Regional Advisory Council meetings. These activities could include development of invitations, promotional materials managing logistics, as well as executing on follow-up items. Field outreach requests and conduct virtual exploratory calls, directing stakeholders to the relevant NEPEC team member(s) for further conversation as needed. Represent NEBHE and NEPEC at relevant events throughout New England and nationally. Occasional overnight travel within and beyond New England is required. Project Support Contribute to the completion of grant reporting requirements, including grant narratives required for mid-term and final reports to funder(s). Support the development of resources, such as agendas, briefs, and presentations, for use in key stakeholder engagements, including state strategic planning meetings. In collaboration with the NEBHE Director of Communications and Marketing and the NEPEC team, support the development of a regular communications strategy to the networks of varied collaborators and stakeholders to support system-level change, effective collaboration, engagement and awareness of NEPEC-related information and activities. Supervisory Responsibility The position may involve supervision of one or more interns and/or coordination with one or more consultants in the event that such are engaged to support NEPEC state strategic planning work. QUALIFICATIONS & SKILLS: Required A bachelor's degree in education, social justice, public policy, or related fields. 3+ years of relevant, progressive work experience in higher education, prison education, state policy, or similar fields. Substantial knowledge of state corrections, legislatures, and/or intergovernmental policy processes. Preference will be given to applicants with knowledge of all three. Advanced proficiency in Office 365 and collaboration tools such as Teams or similar platforms. Experience navigating the sensitivities/complexities involved in communicating about higher education in prison to a wide variety of stakeholders, including people who have been directly impacted. Applicants who have experience navigating such complexities with other sensitive topics are also welcome to apply. Experience navigating collaborative work and building consensus among people with differing viewpoints and priorities. Commitment to equity, inclusion, and sensitivity in communications with diverse populations. Strongly Preferred Strategic planning experience, e.g., developing unit initiatives for complex stakeholder groups and planning complex projects from start to finish. Experience working on multi-year grant-funded projects. Expertise in higher education in prison and federal regulations related to the restoration of Pell Grants. Expertise related to the issues and challenges that impact the success of prison education programs. We welcome applicants with lived experience in the criminal legal system to apply. BENEFITS Medical, dental, and vision insurance Life and disability insurance Paid holidays and vacation Retirement plan Flexible hybrid work environment (with three required in-office days per week) WORKING CONDITIONS/PHYSICAL REQUIREMENTS More than half of the time (3 days per week) spent in a normal office setting, not subject to extremes in temperature, noise, odors, etc. Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times CONTACT Interested applicants should submit a single PDF file that includes both a cover letter and resume or CV on LinkedIn or via an email to ******************** using the subject line “Stakeholder Engagement Specialist, New England Prison Education Collaborative.” Don't meet every requirement? Research shows that some individuals, particularly women and people from historically excluded groups, are less likely to apply for jobs unless they meet every qualification. We are committed to building a diverse, inclusive, and equitable workplace, so if you're passionate about this role but your experience doesn't align perfectly with the job description, we encourage you to apply.
    $70k-80k yearly 1d ago
  • Customer Service and Logistics Specialist

    New England Wire Products 4.1company rating

    Customer service supervisor job in Leominster, MA

    Customer Service Representative (Entry Level) New England Wire Products | In-Person | Full-Time New England Wire Products is a family-owned, domestic manufacturer of high-quality wire display racks and shelving solutions. For decades, we've partnered with customers across the U.S. to deliver dependable products backed by responsive service. We are seeking a motivated, hardworking individual to join our Customer Service team and grow with the company. This is an entry-level role ideal for a recent graduate or early-career professional looking to build a strong foundation in customer service, manufacturing operations, and cross-functional teamwork. Role Overview As a Customer Service Representative, you will be the primary point of contact for our customers, supporting order management, product inquiries, and day-to-day communication. You'll work closely with Sales, Production, and Shipping to ensure an excellent customer experience from order placement through delivery. Key Responsibilities Customer Support Respond to customer inquiries via phone and email in a timely, professional manner Assist with order entry, order status updates, and product information Resolve routine customer questions and escalate complex issues when appropriate Maintain accurate documentation of customer interactions and orders Communication & Relationship Management Deliver friendly, dependable service that reflects our commitment to long-term customer partnerships Proactively follow up to ensure customer satisfaction and accuracy Develop product and process knowledge to better support customer needs Cross-Functional Collaboration Coordinate with Sales, Production, and Logistics teams to support customer requests Participate in training and team meetings to continuously build skills and knowledge Qualifications Bachelor's degree required (business, communications, supply chain, or related field preferred) Strong written and verbal communication skills Highly organized with strong attention to detail Comfortable using Microsoft Office and learning new systems Positive, team-oriented attitude with a strong desire to learn and grow Why Join New England Wire Products? Entry-level role with clear opportunity for growth and advancement Exposure to multiple areas of a domestic manufacturing business Supportive, family-owned company culture Hands-on learning with experienced team members Job Details & Benefits Job Type: Full-time Work Location: In person Benefits Include: 401(k) with company match Health insurance Dental insurance Paid time off
    $33k-42k yearly est. 2d ago
  • Customer Service Specialist

    Stratacent

    Customer service supervisor job in East Providence, RI

    Job Title: Client Services Specialist - Commercial Banking Experience: 2+ Years As a successful member of Commercial Operations, you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues. Specialist will perform root cause analysis to identify potential solutions and process improvement opportunities for recurring service issues. In addition, they will support the implementation of solutions that will ultimately improve Service Level, decrease operational effort, and increase the overall client experience. You will also be responsible for (but not limited to) the following: Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or email. Research and train clients on all products offered. Independently service both internal and external customers on a wide variety of Commercial Card, ACH & cash management products, services and technical issues through all incoming channels. Diagnose, prioritize, resolve and/or escalate all technical, system, or procedural issues. Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences. Proactively advise management of impending problems or obstacles to meeting service standards. Qualifications Candidates must possess excellent verbal/written, time management, ability to multitask, interpersonal skills. The candidate must be goal driven with a desire to productivity goals; including meeting day to day business needs, with advanced problem-solving skills/ability to negotiate through difficult situations. 5 Years of customer service and Call Center experience; banking experienced preferred Excellent phone communication and listening skills Ability to prioritize and manage daily workload Ability to multi-task and work independently in a fast-paced work environment Computer proficiency and acumen Self-motivated attitude with a desire to succeed Analytical skills and the ability to recognize trends (Ability to exercise considerable independent judgment and attention to detail) Company Profile: Stratacent is a Global IT consulting and Services firm, headquartered in Jersey City, NJ, USA with offices in UK, Canada, and South Africa and global capability centers (GCC) in Pune and Gurugram in India. Our focus areas include Data and AI, Cloud Services, Automation, IT Operations, Application Development, and Information Security. URL - ********************* Stratacent - data driven solutions Global managed services firm assisting customers with digital transformation, including data and analytics, cloud services, automation, and IT service management. stratacent.com Employee Benefits: • Group Medical Insurance • Cab facility • Meals/snacks • Continuous Learning Program Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factors.
    $30k-40k yearly est. 1d ago
  • Customer Service Specialist

    Robert Half 4.5company rating

    Customer service supervisor job in Rockland, MA

    We are looking for a dedicated Customer Service Representative to join our team in Rockland, MA. In this role, you will provide exceptional support to customers and internal teams, ensuring smooth communication and efficient handling of inquiries and orders. The ideal candidate thrives in a fast-paced environment and possesses strong organizational skills, technical aptitude, and a commitment to delivering excellent service. Responsibilities: • Engage directly with customers to understand their needs and provide tailored solutions. • Prepare accurate quotations for new pumps, pump systems, and spare parts. • Process customer orders promptly while verifying accuracy and required documentation. • Manage purchase orders and coordinate expedited deliveries to meet customer expectations. • Track shipments, provide schedules, and ensure timely delivery of goods. • Organize and support trade shows and seminars as needed. • Maintain detailed records and generate reports to support operational efficiency. • Collaborate with sales representatives and management to address account activities. • Provide technical insights and assistance to customers regarding product offerings. • Execute administrative tasks to ensure seamless support for internal and external stakeholders. Qualifications: • 5 years of customer service/administrative experience within the distribution, manufacturing, wholesale, or similar industry • Strong proficiency in Windows-based programs and ERP systems, such as NetSuite. • Excellent organizational skills with the ability to manage large volumes of data. • Effective multitasking capabilities and attention to detail. • Superior communication skills, both written and verbal. • Mechanical aptitude and familiarity with mechanical equipment sales. • Ability to pass background checks, reference checks, and drug tests. • Solid understanding of basic math to support quotation and order processes.
    $31k-39k yearly est. 3d ago
  • Client Relationship Specialist - Bedford, NH

    Charles Schwab 4.8company rating

    Customer service supervisor job in Bedford, NH

    Regular Your opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. As a Client Relationship Specialist (CRS), you have the opportunity to bring your passion for customer service to a role and a firm that will champion your growth in the financial services industry. You'll play a critical role in the operational success of this local Schwab branch, under the guidance of your Client Relationship Manager and Branch Manager, both of whom you will assist to help deliver an unparalleled client experience. Development and growth are at the core of this role. In the Branch Network at Schwab, you have both a clear growth path as well as endless opportunities to challenge yourself and deepen your expertise. Although licensing isn't required for the role, Schwab will support you to become licensed in the Series 7 and 63/66 if that is in line with your career goals. If you are looking for a step into the financial services industry that allows you to work with clients, expand your knowledge, and build a life-long career, this may be the opportunity for you. What you have Required Qualifications: 1+ years of Client/Customer Service experience Preferred Qualifications: Previous experience in Financial Services/Wealth Management and/or closely related industry. While licensing is preferred, it is not required for this role, Charles Schwab will support employees in this role in obtaining and/or holding the Series 7 and 63/66 licenses Ability to handle client needs with tact and diplomacy Outstanding written and oral communication skills Experience working independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously Ability to build and maintain good cross-enterprise working relationships Basic understanding of brokerage regulations and rules that govern client accounts May be asked to become a Notary In addition to the salary range, this role is also eligible for bonus or incentive opportunities. What's in it for you At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration-so you can build the skills to make a lasting impact. We offer a competitive benefits package that takes care of the whole you - both today and in the future: 401(k) with company match and Employee stock purchase plan Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions Paid parental leave and family building benefits Tuition reimbursement Health, dental, and vision insurance
    $50k-64k yearly est. 2d ago
  • Customer Service Representative

    Integration International Inc. 4.1company rating

    Customer service supervisor job in Cambridge, MA

    Job title : Customer Service Representative I Duration: 3 months Schedule: 35 hrs/week (9-5 or 10-6; flexibility for events before/after hours) Pay: $32/hour (W2) Requirements: 3+ years administrative/customer service experience Strong MS Word & Excel skills Excellent communication, organization, multitasking, and attention to detail Professional, dependable, and customer-focused; able to work independently and on a team BA/BS and university/Harvard experience preferred Responsibilities: Provide in-person, phone, email, and web-based customer support Serve as first point of contact at reception and events Handle routine and complex inquiries; troubleshoot issues Support employer events, career fairs, and interview days Maintain confidentiality and accuracy in a fast-paced environment
    $32 hourly 1d ago
  • Team Leader

    Tractor Supply 4.2company rating

    Customer service supervisor job in Leicester, MA

    The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. The Team Leader is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures. Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams. Essential Duties and Responsibilities (Min 5%) It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements: Maintain regular and predictable attendance. Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs. Uphold and promote a safe and productive work environment by following and enforcing policies and procedures. Deliver on our promise of Legendary Customer Service through GURA: Greet the Customer. Uncover Customer's Needs & Wants. Recommend Product Solutions. Ask to Add Value & Appreciate the Customer. The Team Leader is required to perform a combination of the following duties during 95 percent of their day. Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in the Team Leader position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice: Execute assigned basic, promotional, and seasonal merchandising activities. Perform Opening/Closing procedures. Transport and make deposits to bank. Assess store conditions and assign duties. Organize and prioritize workflow through the use of the daily planner. Recovery of merchandise. Participate in mandatory freight process. Perform regular and promotional price change activities. Resolve customer complaints/issues and ensure the customer has a Legendary shopping experience that differentiates from the competition. Adhere to loss prevention standards and respond to any alarm calls as needed. Communicate with Team Members on job functions, responsibilities and financial goals. Operate cash register/computer supervising cash handling procedures. Assist Team Members on appropriate application of policies and procedures. Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required. Operate Forklift and Baler. Complete all documentation associated with any of the above job duties. Obtain license or certifications as needed by the business. May be required to perform other duties as assigned. Required Qualifications Experience: Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver's license. Education : High school diploma or equivalent is preferred, but not required. Regardless of education level, you must be able to read, write, and count accurately. Preferred knowledge, skills or abilities Basic computer skills. Ability to read, write, and count accurately. Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict. Ability to perform and execute principle responsibilities of Team Members. Working Conditions Working environment is favorable, generally working inside with moderate noise. Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate. Ability to work outdoors in adverse weather conditions. Physical Requirements Ability to move and transfer merchandise, weighing up to 50 pounds, throughout the store. Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack). Ability to occasionally lift or reach merchandise overhead. Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders. Ability to move throughout the store for an entire shift. Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area. Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18). Ability to constantly operate store equipment such as computer, cash register, and other store equipment. Ability to read, write, and count accurately to complete all documentation. Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers. Ability to process information / merchandise through the point-of-sale system. Ability to handle and be in contact with birds/poultry. Ability to successfully complete training and certification to dispense propane, and to dispense propane (propane certification and dispensing requirement does not apply if under the age of 18). Ability to successfully complete all required training. Ability to travel as required in support of district needs. Ability to drive or operate a vehicle for business needs. This position is non-sedentary. Ability to successfully complete training and certification for various business needs. Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor. Company Info At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service. Please visit this link for more specific information about the benefits and leave policies applicable to the position you're applying for.
    $60k-91k yearly est. 1d ago
  • Real Estate Team Lead

    Vylla

    Customer service supervisor job in Boston, MA

    Vylla Home's national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents. As part of the Carrington and Vylla family of companies, we provide nearly every aspect of homeownership under one roof - from real estate with Vylla Home to title, settlement and escrow services with Vylla Title and Escrow, mortgage lending with Carrington Mortgage Services, LLC and more! We offer our agents: True partnership in your real estate business to support your career goals and development. Competitive commission splits - keep your commission and set your own value! Unlimited opportunity to earn what you are worth. No upfront or monthly fees. We don't make money until you do. Reasonable flat rate transaction fees. No hidden costs, and you don't pay until you close! Qualified leads, assets and referrals - many unique options to increase your business. We are also a leading REO brokerage and provide multiple REO lead resources. Free CRM tool (including a custom mobile app for when you're on the go!), marketing tools, transaction management system, e-signatures and more. Customized training, live demos and a library of industry-relevant resources available 24/7. We also offer the Ninja Selling sales platform and training for agents to increase productivity - all at no cost to you! Customizable marketing resources including agent websites, printed and digital materials, social media assets, tools, support and training. Face-to-face broker support and coaching - true mentorship! Dedicated resources from Vylla and Carrington's family of companies (including lending, title and settlement services along with superior customer service from our homeownership concierge team) Back office support including dedicated transaction coordinators and an agent services resource team “Best of both worlds” environment with local offices and support as well as the backing of a large, established and nationwide institution Incentive program to earn cash if you help grow our team and refer new agents onboard Resources for your clients including a mobile app for home search, moving discounts from local vendors and more. Flexible schedules and control over your personal and professional growth as an agent A fun, positive culture where our community, or Vyllage as we call it, supports one another and gives back Apply today! What will make you successful at Vylla? An active Real Estate license Drive and ambition to succeed as part of an innovative, fast-growing team Complete focus on the customer experience Strong communications skills and ability to build a network of engaged customers and prospects Ability to multi-task and take initiative, strong work ethic Vylla is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, veteran's status, physical or mental disability or any other legally protected category. Vylla will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company. EEO/AAP Employer
    $60k-116k yearly est. 3d ago
  • Customer Service Evaluator

    Data Quest Investigations 3.2company rating

    Customer service supervisor job in Fitchburg, MA

    Data Quest LTD is seeking independent contractors to patronize businesses as a third-party, unbiased evaluator and report on the Customer Experience (CX). Your feedback enables companies to implement appropriate actions to correct poor customer service before customers become dissatisfied and take their business elsewhere. Join our database to have access to monthly auditing opportunities at restaurants, bars, hotels, movie theaters, museums, malls, retail stores, and parking facilities in your area and throughout the country. Audits pay a flat fee between $15- $50 depending on the type of evaluation. Create a shopper profile and submit your resume if interested in these independent contractor opportunities. Desired skills: Reliable transportation, good communication and writing skills, observant and detailed. Thank you. Data Quest Evaluator Sign Up Compensation: $0.15 - $0.50 per hour Established in 1981, Data Quest, Ltd. is a licensed, insured and bonded, full-service corporate private investigations agency, which provides elite information gathering, and loss prevention & detection expertise to companies, attorneys, and individuals throughout the United States. Headquartered in Massachusetts, Data Quest's clients consist of more than 1,000 companies in a wide range of industries, including Fortune 500 corporations as well as smaller companies on a local and regional level. • Corporate & Domestic Investigations • Background Checks • Employee Tip Line Programs • Employment Screenings • Interrogations • Interview & Statement Taking • Loss Prevention Consultations • Loss Prevention Seminars • Missing Persons (Skip Trace/Locate) • Mystery Shopping • Pre- and Post-Employment Screenings • Public Record Research & Retrieval • Security Guards • Surveillance • Undercover Investigators
    $77k-141k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representive

    Domino's Franchise

    Customer service supervisor job in Tewksbury, MA

    We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! Job Description We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From... Additional Information At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team! We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the “Power of Possible” to local Domino's store owners, 90% of which started as delivery drivers and pizza makers in our stores!
    $74k-142k yearly est. 10d ago
  • US - TEAM LEADER

    Primark 2.6company rating

    Customer service supervisor job in Newton, MA

    Because you don't just succeed - you exceed. Retail our way. A people-first culture. Inclusive spaces. Expanding teams, capabilities, and ambitions. And thanks to our incredible size and scale, more growth opportunities for you and more amazing experiences for our customers. As a Team Leader at Primark, progress is yours to own at the forefront of expanding this fashion revolution in the United States. Our strong values run through everything we do. We're caring, dynamic and we succeed together. There's real accountability and ownership here as you shape your team's development and encourage a fast, efficient, enjoyable customer experience. If you thrive outside your comfort zone, apply to join us as an in-store Team Leader. What You'll Do As a Team Leader, you will motivate and coach your team of Sales Associates to provide an exceptional store environment and customer experience, while optimizing sales. You will lead a team by providing ‘in the moment' coaching and training on Primark ways of working with ongoing feedback. Supporting the colleague experience, you will engage the Sales Associates in your team with an emphasis on recognition, communication, and wellbeing. Daily, you will collaborate with the store management team to support the running of the store and develop a high performing and engaged retail team. Here is how it looks in action: Managing an allocated section of a department; supporting colleagues to create inspiring displays and managing daily task allocation to keep your team engaged. Helping other managers with the day-to-day running of the store. Assist with recruitment, on-boarding, and development of Sales Associates while supporting a culture of continuous learning and improvement. Managing the cash lanes and Fitting Room areas as needed. Helping with customer feedback and complaints. Managing stock file accuracy and driving improved availably in-store with a consistent focus on size and option control to meet customer demand. Manage all pricing in line with Primark Pricing Principles. Monitoring pricing for accuracy, check markdowns are applied and monitored, and appropriate POS are displayed. What You'll Get People are at the heart of what we do here, so it's essential we provide you with the right environment to perform at your very best. We're committed to your success and will provide you with a robust onboarding period. Here, you'll be empowered to succeed. As we rapidly expand across the globe, we'll give you the tools that you need to excel. We'll also offer you competitive benefits and work life balance - we know your life outside of the store is important. What You'll Bring Overseeing a team of Sales Associates and reporting directly to the Department Manager requires a bold team player to take the reins. Here's what we need from you: Excellent people skills to serve customers, lead the team and build credible working relationships with all store colleagues. Strong service focus with experience of delivering excellent customer experience while maintaining high store standards. Good commercial awareness and understanding of local selling patterns. Ability to guide and support a team to achieve results. You are nimble and adaptable, being able to flex your plans and priorities in a fast-paced environment. Good planning and organizational skills, prioritizing and working within agreed timescales. Experience supporting store management with the protection of people, property and premises by securing cash, stock and property. Keyholder responsibility including availability for emergency call outs. Ability to effectively manage difficult situations and have good problem-solving skills. Position holder must be able to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions and lead teams as a manager daily and in emergencies. Position holder must also be able to provide amazing customer service in English, which includes being able to orally communicate with customers in English and monitor the performance of English-speaking colleagues whose job duties require communication with customers. Excited? Good. Because it's energizing to put your skills to work, in a growing global business committed to helping people express themselves - and feel a sense of belonging. Apply to be part of Primark's future, today… and enjoy career growth, our way. The pay range for this role is: $27.00-$28.50 This is a good faith estimate of the minimum and maximum we would pay for this role at the time of this posting. The base pay rate offered will account for internal equity and may vary depending on the candidate's geographic region of work, job-related knowledge, skills, and experience, among other factors. Our fashion isn't one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together. Excited? Good. There's real accountability and ownership here as you shape your store, team's futures, and steer sales. It's energizing to put your skills to work, in a growing local and global business committed to helping people express themselves- and feel a sense of belonging. Because you thrive outside your comfort zone. Apply today to start your Primark journey! Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email ********************** with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability. REQ ID: JR-1511 Employee Permanent
    $27-28.5 hourly 2d ago
  • Manager, Customer Service

    Pursuit Aerospace

    Customer service supervisor job in Malden, MA

    About Us: As the largest privately-held global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading quality. The Pursuit family of companies has cultivated long-term relationships with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products. About the Opportunity: Responsible for recognizing and managing all customer needs for assigned key customer account, working closely with other functional leaders. Part of a team responsible for sales and account management activities across multiple portfolio companies in domestic and international venues. Lead a cross functional team to build a contract review process to ensure quotations and proposals meet customer expectations and to respond to RFQs quickly and close deals efficiently. Location: Malden, MA Responsibilities: Serve as the main point of contact and advocate for key customer accounts, ensuring strong relationships and customer satisfaction. Lead customer programs from initiation to delivery, ensuring quality, schedule, and cost targets are achieved. Collaborate with internal teams to resolve challenges, align on priorities, and meet customer requirements. Manage contracts, pricing, and customer portal data to ensure accuracy and compliance. Identify and pursue business growth opportunities in partnership with the Business Development team. Deliver customer presentations, performance reviews, and market insights to support strategic planning. Track and report key performance metrics, drive continuous improvement, and maintain accurate CRM records. Required Qualifications: Bachelor's degree preferred Excellent communication skills, both verbal and written. Excellent Excel skills Proven ability to synthesize data from disparate sources to create information used for critical business decisions. Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future. The Company cannot offer employment to visa holders who require employer sponsorship in the future or cannot work now on a full-time basis. Must be able to perform work subject to ITAR/EAR regulations. Preferred Qualifications: 5 years experience in customer-facing or operational role, preferably within Aerospace manufacturing industry or related industries Experience with RFQs, Quotes and contracts Knowledge of commercial and civil aerospace customers, component products, complex assemblies, and programs. Excellent presentation, written and verbal and communication skills. Able to interact and work with employees and customers at all levels within the organizations. Must have a strong financial discipline in business decision process, be highly organized. Comprehensive knowledge of Microsoft Office Suite. Proven record of developing and maintaining customer relationships. Experience in working across functions to improve customer service. Ability to present and contribute key sales data for a sales and operations planning review. Working Conditions: Requires mobility in a manufacturing plant environment while using Personal Protective Equipment. Must be able to frequently sit, stand and walk. Must be able to lift and carry up to 15 pounds. Must be able to have prolonged periods sitting at a desk and working on a computer. Acknowledgements: The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Benefits: Pursuit Aerospace also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements, among other things. Equal Opportunity Employer: Pursuit Aerospace is an Equal Opportunity Employer. We adhere to all applicable federal, state, and local laws governing nondiscrimination in employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $53k-94k yearly est. Auto-Apply 37d ago
  • Customer Service Manager

    Blank Label 3.7company rating

    Customer service supervisor job in Boston, MA

    Who is Blank Label? Blank Label is an upstart men's clothing retailer with stores in Boston, Chicago, D.C., Atlanta, Denver and online. Through our own custom clothing line, our mission is to help men feel comfortable and confident in the clothes they wear. The company's vision is to build a long-standing national clothing brand. The Role Blank Label is looking for Customer Service Manager to oversee all non-store client touch points including phone, email, physical mail, and live chat. The role will include both client-facing work as well as overseeing part-time customer service representatives and operations representatives. The Customer Service Manager will report directly to the company President. Culture: Blank Label looks for high aptitude and motivation over experience, and someone who is excited by the prospect of getting into a growing company, especially one that values professional development. We value individuals who seek and thrive on challenges rather than run away from them. Candidates must have: * Customer focused mindset - you have a deep desire to do whatever it takes to solve issues and delight customers * Strong problem solving skills and you are resourceful and will know our product so well that you really understand what the customer needs * Comfortable navigating multiple systems and getting up to speed very quickly with all of our online tools Opportunity: This role is best suited for individuals looking to get in on the ground-floor of a growing company, in a role that requires learning and understanding of all aspects of the business. To Apply * Please provide your LinkedIn profile link or resume * One paragraph on why you're suited to the role * Compensation expectations
    $65k-117k yearly est. 60d+ ago
  • Customer Advocacy Manager

    Forter 3.9company rating

    Customer service supervisor job in Boston, MA

    About the role: Support Forter's Customer Advocacy & Engagement function-own production and operations to grow our community, activate advocates, and fulfill Go-To-Market (GTM) requests that drive referral‑based pipeline. This role reports to the Senior Director, Customer Advocacy & Engagement. The opportunity Have a passion for working with customers to help build their networks and tell their story? Figured out how to do this AND help your company win too? Great, then you might be the perfect candidate to take Forter's advocacy engine to the next level! You'll be the operational mastermind behind our advocacy programs-building the infrastructure for organic community growth, coordinating references and speakers without overusing advocates, and partnering across Marketing and Sales to deliver the right customer participation at the right time. What you'll be doing: * Expand the capabilities of our existing Friends of Forter community enabling our members to grow their networks and be rewarded for new business referrals-build invite/referral flows, value‑exchange touchpoints, and program templates leveraging Connect The Dots (CTD) and Base (and adjacent tools) as appropriate. * Serve as the CTD admin-own day‑to‑day operations, workflows, documentation, member list hygiene, and programmatic asks integrating with our Friends of Forter community and customer communications; escalate senior, 1:1 "asks" to leaders and exec sponsors. * Track and protect advocate utilization-leveraging AI, build and maintain a centralized view of acts of advocacy, rights/MSA status, frequency caps, and coverage vs. needs; manage an intake queue and SLAs for requests (Sales, CS, Product, PR/Comms, Events) to avoid overuse and reduce cycle time. * Be a go‑to partner for GTM activations-work with Demand Gen, Events, PR/Comms, and Sales to fill customer requests to support key campaigns. The types of requests may include advocate activations for in‑person events, virtual events, content, media/AR, and speaking; coordinate briefs, logistics, and approvals, and report outcomes. * Execute Friends of Forter (FoF) integration into the broader IMPACT community-membership workflows, content and programming calendars, comms, and basic engagement ops; track activation and retention. * Support evidence production-coordinate quotes, light copy drafts, video logistics, social proof, and asset/approval tracking mapped to ICP/use case/region * Own reporting cadences-publish weekly dashboards on community growth and activation, intake volume, request fill rates and cycle time, advocate utilization health (no overuse), and sourced/influenced referral pipeline in partnership with RevOps. * Tools you'll use-Base, Salesforce, CTD, Google Workspace, Asana/Jira, and BI (e.g., Looker/Tableau) for dashboards and intake workflows. What you'll need: * 3-5 years in B2B SaaS customer marketing, advocacy, or community operations with hands‑on execution (program ops, request intake, speaker/reference coordination, event/content logistics). * Operational rigor-lifecycle/process design, documentation, SLAs, and stakeholder follow‑through. * Systems proficiency-SFDC reporting and hygiene, advocacy platforms (e.g., Base), project management, and dashboards; comfortable building simple reports and maintaining data quality. * Strong coordination and communication-concise briefs, clear customer communications, excellent follow‑through with the Go-To-Market (GTM) organization as well as the product team About us: Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful-it can accelerate revenue growth and strengthen a company's connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where- but who is behind the interaction. The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers-ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We're meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. Trust is backed by data - Forter is a recipient of over 10 workplace and innovation awards, including: * Great Place to Work Certification (2021, 2022, 2023) * Fortune's Best Workplaces in NYC (2022, 2023 and 2024) * Forbes Cloud 100 (2021, 2022, 2023 and 2024) * #3 on Fast Company's list of "Most Innovative Finance Companies" (2022) * Anti-Fraud Solution of the Year at the Payments Awards (2024) * SAP Pinnacle Awards "New Partner Application Award" (2023) * Fintech Breakthrough Awards - Best Fraud Prevention Platform (2023) Life as a Forterian: We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience. At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company. Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law. If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@forter.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process. Benefits: * Competitive salary * Restricted Stock Units (RSUs) * Matching 401K Plan * Comprehensive and generous health insurance, including vision and dental coverage * Home office allowance * Generous PTO policy * Half day Fridays Hybrid work: At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive. * Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes. Salary Range: $79,000 - $102,000 annually + bonus + equity + benefits The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level. Forter's Applicant Privacy Policy
    $79k-102k yearly Auto-Apply 9d ago
  • Customer Onboarding Manager

    Smartly 4.0company rating

    Customer service supervisor job in Boston, MA

    Smartly is seeking an enthusiastic and detail-oriented Customer Onboarding Manager to join our dynamic Onboarding team in New York. As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed customers with the onboarding process, ensuring a seamless and successful transition to the Smartly platform. Your responsibilities will involve working closely with Sales and Customer Success teams to deliver optimal onboarding plans and solutions tailored to our key customers. As an Onboarding Manager at Smartly, you will... * Be a subject matter expert on Smartly's products and services, understanding the platform's capabilities and effectively communicating and implementing solutions for potential and new customer needs. * Work closely with Sales and Customer Success teams to deliver tailored solutions within the Smartly platform, enabling our Tier 1-3 key customers to achieve their business objectives. * Take ownership of the technical execution of the onboarding plan, ensuring that customer accounts are set up for a successful and ongoing partnership with Smartly. * Set up campaign drafts and reports for new customers to familiarize them with our tool, ensuring a smooth and efficient campaign setup process. * Utilize feeds to create automations and streamline customer workflows, optimizing efficiency and effectiveness. * Tailor the onboarding journey to each customer, understanding their specific challenges and finding solutions within the Smartly tool to drive product adoption and address any gaps. * Take ownership of organizing and managing the onboarding process, alleviating pressure from Customer Success Managers (CSMs) and collaborating with cross-functional teams at Smartly as needed. * Collaborate with relevant teams to qualify each case and ensure all sales commitments are successfully delivered, fostering a culture where a deal is not considered closed until the customer is successfully onboarded. * Create visually appealing and effective decks using Google Slides to communicate onboarding plans, training sessions, and account strategies to customers. We're definitely looking for you, if you have... * 3+ years of experience within digital performance media * Good understanding of digital marketing ecosystem; ideally with experience in social (Meta, Pinterest, Snapchat, TikTok) & Programmatic/Google Advertising platforms * Proficiency in creating visually appealing and impactful presentations with ability to present to all levels within an organization * Excellent communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders. * Are able to explain complex concepts clearly and translate data into insights. * Detail-oriented and highly organized, with strong project management skills. * Problem-solving mindset and ability to navigate complex situations. * Self-motivated and proactive, with the ability to work independently and prioritize tasks. * Ability to thrive in a fast-paced and collaborative team environment. * Have the ability to work in the local Smartly office (New York, NY) at least 3 days a week (more if you prefer). * Are able and willing to travel for customer onboarding & training sessions across North America as required. Base Salary: USD $75,000-$100,000 #LI-Hybrid #LI-HR1
    $75k-100k yearly Auto-Apply 60d+ ago
  • Customer Service Manager

    LCT 3.8company rating

    Customer service supervisor job in Boston, MA

    Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. *Resolves product and service problems. *Maintains and updates customer records. *Prepares work to be processed by sorting organizing and recording data, information, and documents. *Updates customers on policies and procedures.
    $58k-98k yearly est. 21d ago
  • Healing Response Team Per Diem Responder

    Internships.com 4.1company rating

    Customer service supervisor job in Boston, MA

    The Community Healing Response Network (CHRN) is a network of Hospitals, health centers, and community organizations dedicated to supporting individuals and communities heal from incidents of community gun violence. Services are divided into three key areas: Immediate Support, Therapeutic Services, & Community Engagement, and include: Resource Navigation, On-Scene Support, Coping and Healing Groups, Bereavement Services, Behavioral Health Services, Community Engagement & Education. CHRN offers free and confidential services for individuals, families, and communities affected by community violence including: Access to support line 24/7, 365 days a year. Immediate support services for any individual affected by community violence. Support for individuals and families during community events. Events include vigils, memorials, and funeral services. Referral to on-going behavioral health services for individuals and families. Trauma education and support at community meetings. Community outreach to distribute basic trauma health information and support ways to cultivate healing. Community coping and healing groups. CHRN is hiring per diem staff to respond to incidents of community violence. Responders will travel to scenes of community gun violence to support community members and facilitate healing. The required duties of responders are described below. DUTIES The Responder must be available to deploy the per diem response team members to provide PFA and immediately respond to on-call emergencies for crisis response when scheduled for on-call support and management of trauma support line. Provide and enhance immediate and ongoing safety and provide physical and emotional comfort. Calm and orient emotionally overwhelmed or distraught individuals. Help survivors identify immediate needs and concerns and gather additional information as appropriate. Offer practical assistance and information. Connect survivors as soon as possible to social support networks, including family members, friends, neighbors, and community helping resources. Support adaptive coping, acknowledge coping efforts and strengths, and empower survivors. encourage adults, children, and families to take an active role in their recovery. Provide information that may help survivors cope effectively with the psychological impact of disasters. Follow BPHC policies and procedures including HIPAA, complaints and grievances and electronic record keeping. Understand and can apply trauma-informed practice and treatment. Complete all documentation in a timely manner according to specifications. Complete all required training for all Community Based Services employees upon employment and annually thereafter. Provide referral, intake, discharge, and case monitoring information on all clients for inclusion into the appropriate information systems. Attending relevant meetings and training courses as scheduled.
    $83k-130k yearly est. 1h ago
  • Client Service Team Leader - ETFs

    Brown Brothers Harriman & Co

    Customer service supervisor job in Boston, MA

    At BBH, Partnership is more than a form of ownership-it's our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what's next, this is the right place to build a fulfilling career. The Client Service Team Lead - ETF directs client servicing team resources to achieve overall client satisfaction and serves as a point of escalation for complex issues. The individual focuses on the Fund Accounting, Administration and ETF operations disciplines and the applicable product offering for assigned client relationships. S/he will manage day to day activities for assigned client relationships and perform oversight of product offerings to support high client satisfaction. S/he will normally be responsible for managing Client Service Representatives and Senior Client Service Representatives. Key Responsibilities: Client Service Field and respond to client inquiries and escalated issues and serve as the point person for senior level client contacts Coordinate and participate in client meetings and deliverables Serve as a key point of contact for external clients with regard to daily servicing inquiries Identify ways to improve productivity and efficiency to enhance client experience Oversee activities of assigned client relationships and accounts to ensure client satisfaction is achieved Work closely with internal Teams to ensure timely resolution of client inquiries and improvement of services levels Participate in intra/inter-departmental projects and initiatives Recognize opportunities to achieve greater internal operational effectiveness Assist in the coordination of new business, product implementations and conversions Oversee daily ETF operational workflows to facilitate ETF client reporting Leadership and People Management Participate in the interview and selection process for job applicants, and assist new staff members in learning job specific tasks Conduct annual performance appraisals and provide regular feedback based on development plans for direct reports Develop key internal relationships to proactively aid in the resolution of client issues Technology/ Products In-depth knowledge of ETFs strongly preferred Provide insight for potential workflow and application enhancements Remain knowledgeable of changing industry initiatives and the regulatory environment Exhibit a sound understanding of BBH products and services Provide training to direct reports for the skills necessary to perform relevant job functions Provide clients with support and insight on new technology, automation tools and products that are made available by BBH Utilize relevant internal technology solutions to effectively manage client inquiries and support client servicing deliverables Risk & Control Provide oversight of all BBH products, services, and key deliverables for assigned clients relationships Provide oversight and coordinate execution of periodic fund events, conversions or account launches with the appropriate internal departments Ensure adherence to all established procedures, controls, and best practices Maintain oversight of internal exception reporting and escalate issues that may impact client servicing Education, Skill and Knowledge BA/BS degree (business/finance/accounting concentration is preferred), or equivalent work experience Minimum of 3 to 5 years of financial services experience Experience in fund accounting and ETF operations Prior experience working in a client servicing focused work environment Ability to prioritize and quickly resolve client needs Ability to multitask, prioritize assignments and work quickly and accurately in a deadline-oriented environment Ability to communicate effectively with both verbal and written skills Technical proficiency in internal and/or web-based systems a plus Strong analytical ability Ability to work in a collaborative environment that requires collaboration with multiple teams In-depth knowledge and understanding of various securities options, accounting standards and ongoing regulatory changes Knowledge of corporate actions, equity, fixed income, derivative investments, and emerging markets Comprehensive working knowledge of Microsoft Office Products What We Offer A collaborative environment that enables you to step outside your role to add value wherever you can Direct access to clients, information and experts across all business areas around the world Opportunities to grow your expertise, take on new challenges, and reinvent yourself-without leaving the firm A culture of inclusion that values each employee's unique perspective High-quality benefits program emphasizing good health, financial security, and peace of mind Rewarding work with the flexibility to enjoy personal and family experiences at every career stage Volunteer opportunities to give back to your community and help transform the lives of others Salary Range $80,000 - $120,000 base salary + bonus BBH's compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck-providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being. We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn't followed a traditional path, includes alternative experiences, or doesn't meet every qualification or skill listed in the job description, please do go ahead and apply. About BBH: Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us. We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development-so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice-creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often-pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours. Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.
    $80k-120k yearly Auto-Apply 10d ago

Learn more about customer service supervisor jobs

How much does a customer service supervisor earn in Northborough, MA?

The average customer service supervisor in Northborough, MA earns between $32,000 and $68,000 annually. This compares to the national average customer service supervisor range of $27,000 to $53,000.

Average customer service supervisor salary in Northborough, MA

$47,000
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