Therapy Team Leader
Customer service supervisor job in Cape Coral, FL
Occupational Therapy Team Leader Career Opportunity
Lead with Purpose in Occupational Therapy Seeking a career transcending the ordinary? Join Encompass Health where your leadership skills matter. Embrace a role close to your heart and community, making a meaningful impact in patients' lives during their rehabilitation journey. As a Team Leader for Occupational Therapy, champion small victories, ensuring seamless implementation of procedures and treatments. Utilize your specialized skills to deliver compassionate, personalized care, guiding patients toward their rehabilitation goals. Benefit from the latest technology in a supportive, collaborative environment. From day one, our comprehensive benefits underscore your well-being and professional growth. Welcome to a role where your leadership creates impactful outcomes and fulfillment.
A Glimpse into Our World
Join a team where you'll notice the difference from day one. Working at Encompass Health means becoming a part of a growing national inpatient rehabilitation leader. We take pride in our career growth opportunities and how our team members collaborate for the greater good of our patients. Recognitions such as being named one of the "World's Most Admired Companies" and receiving the Fortune 100 Best Companies to Work For Award make us immensely proud.
Benefits Tailored for You
Our benefits are designed to support your well-being and start on day one:
⦁ Affordable medical, dental, and vision plans for both full and part-time employees and their families.
⦁ Generous paid time off that accrues over time.
⦁ Tuition reimbursement and continuous education opportunities for your professional growth.
⦁ Company-matching 401(k) and employee stock purchase plans, securing your financial future.
⦁ Flexible spending and health savings accounts tailored to your unique needs.
⦁ A vibrant community of individuals who are passionate about what they do.
Your Role as a Leader in Occupational Therapy
Your impactful journey involves:
⦁ Assisting the Director of Therapy Operations in the daily operations of the therapy team, including scheduling, orientation, training, and communication with the occupational therapy staff and hospital departments.
⦁ Providing direct care to patients and building rewarding relationships by understanding each patient's physical, mental, and emotional needs to aid in their recovery.
⦁ Celebrating patient victories along the way.
Qualifications
⦁ Current licensure or certification required by state regulations.
⦁ CPR certification required or must be obtained within 30 days of hire within this role.
⦁ Bachelor's or Master's degree from an accredited therapy program required.
⦁ Minimum of three years of experience in occupational therapy or leadership, with a minimum of two years of clinical experience.
⦁ Active on Therapy Clinical Ladder (when eligible) or specialty professional certifications preferred.
Retirement Service Agent
Customer service supervisor job in Fort Myers, FL
Recruitment Incentive: Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive details and eligibility. Be tomorrow's Secret Service.
During the course of their careers, special agents carry out assignments in both investigations and protection and may be assigned to multiple duty stations throughout the U.Conducting criminal investigations pertaining to financial obligations of the United States.
* Planning and implementing security designs for National Special Security Events.
This is no ordinary job, and our special agents are no ordinary individuals. Show us you have the talent and background we need, and we'll show you the rewards that come with being a special agent in the U.Carry and use a firearm. Maintaining firearm proficiency is mandatory.
Be at least age 21 at the time of application and less than age 37 at the time you receive a conditional offer of employment, unless you have previous service in a Federal Civilian Law Enforcement position covered by special law enforcement or firefighter retirement provisions, including early or mandatory retirement. Applicants with veteran's preference must receive a conditional offer of employment prior to reaching age 40 to continue in the application process.
You must obtain a Top Secret Clearance and retain it during your career.
Possess uncorrected visual acuity of no worse than 20/100 binocular, possess corrected visual acuity of 20/20 or better in each eye.
Submit to a drug test prior to your appointment and random drug testing while you occupy the position.
Complete 13 weeks of intensive training at the Federal Law Enforcement Training Center(FLETC) in Glynco, GA and 18 weeks of specialized training at the James J. Rowley Training Center in Laurel, MD.
Sign a mobility agreement stating your willingness to accept assignments anywhere within the United States and overseas.
Certify that you have registered with the Selective Service System or are exempt from having to do so, if you are a male applicant born after December 31, 1959.
By applying, you consent to your information being transmitted by Get It to the Employer, as data controller, through the Employer's data processor SonicJobs.
See United States Secret Service Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
Customer Experience Manager - Victoria's Secret - Edison - Fort Myers, FL
Customer service supervisor job in Fort Myers, FL
A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.
Direct Reports as assigned:
Customer Experience Lead(s) and / or Associates
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary: $24.05
Maximum Salary: $33.00
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Ability to improve customer satisfaction and drive customer loyalty.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 3+ years of retail leadership experience preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
Director Customer Experience
Customer service supervisor job in Estero, FL
A Day in the Life:
The Director of Customer Experience will be responsible for leading cross-functional teams and initiatives to drive exceptional customer experiences and achieve revenue objectives.
We expect the starting base compensation to be around $120,000 with annual bonus and profit sharing eligibility. The actual salary will be determined based on years of relevant work experience.
What You'll Do:
Lead and manage cross-functional teams to design and execute customer experience initiatives that align with company goals.
Develop and implement strategies to improve customer satisfaction, retention, and lifetime value, while supporting revenue growth.
Work closely with Marketing, Sales, Product Development, Operations, and Customer Care teams to ensure a seamless and consistent customer journey.
Identify and analyze customer feedback, pain points, and trends to uncover opportunities for improvement and innovation.
Establish and track key performance indicators (KPIs) related to customer experience, using data-driven insights to guide decisions and demonstrate impact.
Foster a customer-centric culture across the organization by promoting best practices and educating teams on customer experience principles.
Utilize customer journey mapping to understand touchpoints and create actionable plans for enhancing the customer experience.
Collaborate with senior leadership to align customer experience strategies with business objectives and communicate progress.
Oversee the development and implementation of tools, technologies, and processes to optimize customer interactions and engagement.
Stay current with industry trends, competitive landscape, and emerging technologies to maintain a competitive edge in customer experience strategies.
What We're Looking For:
7- 10 years' experience with customer journey mapping, customer feedback programs, and relevant tools (e.g., CRM, analytics platforms).
Bachelor's degree.
Experience working in industries such as SaaS, technology, retail, or financial services preferred.
Proven track record of leading cross-functional teams and managing initiatives that improve customer satisfaction and drive revenue.
Demonstrated ability to innovate and implement change in a fast-paced environment.
Comfortable contributing and driving a metrics-driven performance culture
Familiarity with design thinking or other customer-centered frameworks.
Ability to collaborate with internal and external stakeholders across multiple functions and locations
Ability to influence
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent interpersonal, verbal and written communication skills
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
Ability to drive process and organizational change.
Ability to motivate teams and keep a positive attitude in a fast-paced environment.
Ability to work under minimal supervision with a goal-oriented mindset.
Ability to see the big picture and leverage critical thinking and decision-making skills.
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability.
What You'll Get:
Up to 40% off any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts -Theme Park Tickets, Gym Discounts & more
Auto-ApplyCustomer Support Commercial Insurance
Customer service supervisor job in Estero, FL
Job Description
Come Grow With Us!
State Insurance USA, with locations in Fort Myers and Estero, is growing our team! We have an opportunity for someone like
you
to be our new Full Time Client Care Representative for our Commercial Department. You have a passion for helping others and you put that into practice by providing guidance and support to clients so their needs are satisfied. You have excellent attention to detail and enjoy the creative challenge of problem solving to ensure client satisfaction and retention. As our Client Care Representative, you bring your customer service experience in order to build rapport with clients, and are committed to pursuing continuing education to stay on the forefront of insurance industry trends.
If you have a friendly disposition and professional demeanor, apply to join our excellent team today!
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
IRA
Paid Holidays
Appreciation lunches
Fun team building events
Weekly Team Meetings
Family Focused
Community Involvement
Collaborative Environment
Business Attire
Life Insurance
Responsibilities
Each interaction is an opportunity for you to educate and advise clients.
Utilize exemplary attention to detail to provide insurance documentation, update client information, and assist with payments.
Use skills to assist with policy changes.
Utilize negotiation skills to overcome objections.
Answer client questions, problem solve, and follow up with quality rapport building talents.
Requirements
1+ years Customer Service experience.
Professional Phone Skills essential.
Willing to obtain 4-40 Florida Property & Casualty License.
Licensing assistance provided.
Strong computer and technical skills, including Microsoft Office Suite and Agency Management software proficiency.
A team player with a positive attitude and professional demeanor.
The ability to prioritize work flow and effectively multitask.
Sr Customer Service Insurance Agent
Customer service supervisor job in Estero, FL
Responsive recruiter Benefits:
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Paid time off
Parental leave
Training & development
Tuition assistance
Vision insurance
Wellness resources
Ted Todd Insurance has proudly been serving Florida since 1986, we are constantly evolving. We focus on modernizing insurance sales and customer service. With high-end compensation, health and wellness benefits, and a corporate team that is passionate about giving the training and resources that you need. Along with paid time off and 90 days of on-boarding.
You are positive, energetic, focused, self-motivated, and emotionally resilient. You seek feedback on how to do a better job and offer efficient solutions when problems arise. You always maintain a client ready appearance. You play well with others, but also have an itch to prove that you're uniquely talented and have the potential ability to stand above the rest.
You enjoy a fast-paced and open workspace where you are able to collaborate with your co-workers. You understand the value of completing tasks in order, on time and with minimal errors. You have the ability to understand and navigate different types of software products with ease.
At Ted Todd Insurance, we provide one-of-a-kind service to all our customers. Our priority is measured on doing what is best for the customer and ensuring they have the proper coverage for all their insurance needs. When you are a part of our team, you've joined a group of professionals looking to achieve the best results in the industry.
Job Summary: The Senior Customer Service Insurance Agent plays a critical role in delivering exceptional service to our clients. This position is responsible for handling complex customer inquiries, resolving issues, and providing expert advice on insurance policies. The ideal candidate will have extensive experience in the insurance industry, strong problem-solving skills, and a passion for helping customers.
Key Responsibilities:
Provide exceptional customer service to clients by responding to inquiries, resolving issues, and offering expert advice on insurance products and services.
Assist clients with policy changes, claims processing, and understanding their coverage options.
Handle complex and escalated customer service issues, ensuring prompt and satisfactory resolution.
Maintain up-to-date knowledge of insurance products, industry regulations, and company policies.
Process policy renewals, endorsements, and cancellations accurately and efficiently.
Collaborate with other team members and departments to ensure seamless service delivery.
Conduct policy reviews and recommend appropriate coverage enhancements to clients.
Mentor and train junior customer service agents, providing guidance and support as needed.
Utilize CRM systems to document and track customer interactions and service activities.
Contribute to the development and implementation of customer service policies and procedures.
Participate in ongoing training and professional development opportunities to enhance skills and knowledge.
Qualifications:
High school diploma or equivalent; associate or bachelor's degree in business, finance, or a related field preferred.
Minimum of 5 years of experience in the insurance industry, with a focus on customer service.
Valid insurance license as required by state regulations for property and casualty.
Strong knowledge of insurance products, including auto, home, life, and health insurance.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
Proven problem-solving abilities and a customer-focused mindset.
Proficiency in using CRM systems and other relevant software.
Strong organizational skills and attention to detail.
Ability to work independently and as part of a team.
Commitment to ongoing professional development and staying current with industry trends.
Working Conditions:
Full-time position, Monday through Friday.
Office environment with occasional remote work opportunities.
Benefits:
Competitive salary.
Comprehensive health, dental, and vision insurance.
Retirement savings plan with company match.
Paid time off and holidays.
Professional development and continuing education opportunities.
Compensation: $60,000.00 - $65,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Join the Ted Todd Insurance Team
Ted Todd Insurance (TTI), an Allstate agency with a longstanding history since 1986, is the largest Allstate agency operating out of Florida. We have a passion for growth and are actively seeking top talent from across the nation to join our dynamic team. With four offices spread throughout Florida, our mission is to leave both our customers and employees better than we found them. We operate with a foundation built on integrity, accountability, continuous development, and open communication.
Why TTI?
At TTI, we are proud of the inclusive and friendly culture we have built. Our insurance professionals are driven, exceeding their goals daily while making a significant impact in the insurance world. We prioritize a work environment where diversity is championed, and every individual's voice is heard.
Our Commitment to Diversity and Inclusion
We strive to be an organization free from discrimination, ensuring no one is treated differently based on race, religion, ethnicity, gender, gender identity, age, marital status, sexual orientation, veteran status, or disability status. We believe in the strength that comes from diversity and inclusivity.
Professional Growth and Rewards
At TTI, you will find a team dedicated to your professional and personal growth. We reward those who work hard, show compassion, and contribute to our mission of transforming the insurance industry.
If our mission and values resonate with you, we believe you will thrive here at TTI. Join us and make a difference in the insurance world.
The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. 2021 Allstate Insurance Co.
Auto-ApplyJob Coordinator / Customer Service Manager
Customer service supervisor job in Fort Myers, FL
Benefits:
401(k)
401(k) matching
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
About Us:
Serving South Florida since 2001, Designed Theatre Visions is a local company dedicated to bringing home entertainment and automation dreams to life. We create, install, and manage all systems alike that help make home tech smarter, safer, and more enjoyable. We also offer a range of low-voltage services to the commercial market.
Job Description:
Designed Theatre Visions is excited to welcome a warm, experienced Job Coordinator / Customer Service Manager to our team. We're looking for someone with a solid background in job coordination, customer service, and project management, ideally with over 5 years of experience. The right person will enjoy working independently, taking initiative, and solving problems efficiently. Excellent communication skills - written, verbal, and interpersonal - are essential for engaging effectively with team members, vendors, and customers. We value professionalism and a friendly approach in every interaction.
Daily job duties include (but are not limited to) building out the schedule for DTV Technicians (min 1-week out, would like to get to 2-3 weeks out), scheduling with clients, review of all clocked time vs. time sheets vs. work orders, turning in service WOs for billing, assisting DTV Technicians with getting their parts in the morning, working with Procurement to make sure parts are all ready for the next day and upcoming projects, answering the phones (normal business hours and after hours), project coordination and project management, scheduling with construction trades (contractors, subcontractors, etc.), turning in closed projects for billing, scheduling with vendors, staying on top of Home Watch clients (departure/arrival), schedule Home Watch services accordingly, other tasks as assigned by your supervisor.
Job Qualifications Required:
Applicants NEED to have the following qualities and attributes:
Must be extremely organized and able to coordinate all jobs.
Must posses professional computer operation experience.
Demonstrate proficiency in Microsoft Windows, Outlook, Excel, Word, Etc.
We will be moving to a new ERM platform, this will be new to everyone.
Must be capable of effectively communicating with staff and customers.
Must posses professional job coordination and customer service skills.
Must be reliable (on time), dependable (do anything), and hard working.
Skills Required:
Must demonstrate a strong desire to work in and contribute to a successful team environment.
Must be self-motivated, as duties are often required to be performed without direct supervision.
Must possess a professional work ethic and represent Designed Theatre Visions professionally.
Must have a willingness to learn new concepts, methods, and technology constantly
Must be energetic, independent, and able to handle a wide range of tasks.
Must have excellent verbal and written communication skills.
Other Requirements:
Must have a clean criminal background
Must pass a drug test (Drug Free Workplace)
Must maintain a valid driver's license with a clean driving record at all times.
Must have a clean and neat appearance at all times (we do have visitors on occasion).
Must have reliable transportation to and from work; this is an in person position.
Job Type: Full Time (some OT and some Weekend work is required)
Work Location: In Person
Direct Reports: None
Education: High School or Equivalent (Required)
Experience:
5+ years Job Coordinator / Customer Service Representative experience (Required)
3+ years Project Management experience (Highly Desired)
Language:
Bi-Lingual is a plus.
Primary: English (Required)
Secondary: Spanish (Highly Desired)
License/Certifications: Drivers License (Required)
Ability To Commute: Must be able to report daily to Fort Myers, FL 33912 (Required)
Entry Level Openings: CUSTOMER SERVICE
Customer service supervisor job in Fort Myers, FL
NuView Connections is a premier marketing firm that specializes in in-store direct marketing campaigns for leaders in the consumer entertainment industry.
Our mission is to build connections between our clients and their potential customer base by creating a standard of excellence and providing top notch service while, fostering our teams' growth through a rewarding and progressive environment. The growth of our team members is our highest priority. We are passionate about delivering quality and results. NuView Connections values teamwork within our agency and strives for good partnerships across all platforms.
Job Description
Entry Level Openings: CUSTOMER SERVICE
LOOKING TO HIRE 8 - 10 STAFF MEMBERS TO START IMMEDIATELY!
Fort Myers & Surrounding Areas
________________________________________
Customer Services Representatives
Full Time / Part Time
________________________________________
We have currently expanded and we have quickly become one of the fastest growing and most successful advertising firms in the Indiana Area. We provide exceptional customer service while continuing to grow and develop new markets for our prestigious clientele.
Our firm is currently looking for several Entry Level customer service, marketing, and management positions to be filled. We are proud that our company provides top notch customer service and we are looking for candidates that will not only excel in the area, but that are ready for success and long term growth within our company
We are currently offering Full Time and Part Time positions. We also offer Full Paid One-on-One Training. Our business is extremely proud of the employees that we have and their ability to use excellent customer service to catapult our business to the top.
Experience is not necessary but any background in the following is a huge plus:
• Customer Service
• Retail
• Sales
• Restaurant
• Marketing
• Advertising
• Public Relations
• Management
• Shift Lead or Team Lead
Qualifications
Best qualified candidates should have the following:
Positive Attitude
Excellent Communication Skills
Ability to Multi-Task
Enjoys Working in Fast-Paced Environment
Motivated
Leadership Qualities
IMPORTANT NOTE
This opportunity has nothing to do with:
•NO DOOR TO DOOR
•NO BUSINESS TO BUSINESS
•NO TELEMARKETING
•NO CALL CENTER
SUBMIT YOUR RESUME TODAY FOR AN INTERVIEW!!!
Please make sure to include your best contact number!
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Experience Coordinator (Part Time) - Fort Myers, FL
Customer service supervisor job in Fort Myers, FL
ABOUT VEG
In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience-not only for people and their pets, but also for everyone who works here-our VEGgies!
At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.
This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.
VEG is a 2025 and 2026 certified Great Place to Work .
THE JOB
As a Customer Experience Coordinator, your job is to define the customer's experience through service, focus, and participation-so you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say YES and put pets and customers experience above all else. In this role, you'll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions.
WHAT YOU'LL DO
Greet every customer with warmth and urgency, whether in person, over the phone, or online
Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly
Deliver personalized, memorable experiences-always looking for creative ways to say “yes” to customer needs
Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate
Keep nurses and doctors updated on customer needs for a seamless care experience.
Provide confidential, compassionate guidance on financial options and end-of-life decisions
Process payments accurately while protecting personal and financial information.
Follow up with customers after visits to check on their pet's care and strengthen relationships
Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital
WHAT YOU NEED
2+ years of experience in a customer service role
Advanced proficiency in computer programs and practice management software
Highly organized, with strong attention to detail
Strong communication skills; able to interact positively with anyone and everyone
The ability to multitask and thrive amid chaos
High emotional intelligence, able to read a room and plan and act accordingly
Adaptable and amenable in high stakes environments
Problem solving skills and a focus on innovation
Must be willing to work in a noisy environment with strong or unpleasant odors
Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
Work well in a fast-paced environment with people from all backgrounds and different personality types
WHO YOU ARE
Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's' accomplishments
Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results
Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge
HOW WE INVEST IN YOU
Competitive compensation
A BIG focus on learning and growth from VEG-created clinical and leadership programs to Unlimited ER CE + travel stipend (No really!). Part-time credentialed VEGgies receive a $1,000/year travel stipend. Part-time uncredentialed VEGgies receive a $400/year travel stipend.
Flexible work schedules to support your life outside of work
Generous employee referral program, so our awesome people can bring in more awesome people
And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you're hungry
DEI
At VEG, diversity is not just a word-it's a strength that fuels innovation and kindness. Our mission is “Helping people and their pets when they need it most.” And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve-where different perspectives are not only welcomed but celebrated.
We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world's veterinary emergency company.
Auto-ApplyAircraft Cabin Service Lead
Customer service supervisor job in Fort Myers, FL
Responsible for overseeing and assisting in the comprehensive cleaning of aircraft interiors, and galley stocking per aircraft specifications. Responsible overseeing crew, responding to client and employee needs and addressing any issues with supervisor.
MINIMUM QUALIFICATIONS AT ENTRY:
A. EDUCATION AND EXPERIENCE
1. Previous cleaning or custodial experience preferred.
2. Must be 18 years of age or older.
3. Must have reliable telephone and transportation.
4. Must have a valid driver's license.
5. HS diploma or GED.
B. PHYSICAL AND MENTAL DEMANDS
1. Treat all information as confidential.
2. Possess the tact to deal with all levels of employees and client representatives.
3. Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs.
4. Must be able to lift, carry, and/or hold up to 50 lbs.
5. Physical exam may be required to confirm above.
6. Must pass pre-employment and random drug test.
7. Must complete a criminal background check.
8. Must be able to read, write, understand and carry out instructions in English.
9. Must be able to verbally direct in English.
10. Must possess the necessary authorization to work in the U.S. from the Immigration and Naturalization Service (INS).
11. 10-20% outside work.
12. Must meet necessary requirements to obtain a security sensitive identification badge.
13. Must meet necessary requirements to obtain a security sensitive identification badge.
14. May be required to work weekends, overnight shifts and holidays.
15. May be exposed to occasional loud noise levels.
ESSENTIAL FUNCTIONS:
1. Thorough cleaning of aircraft interiors, including turn and overnight aircraft as directed by company and/or client specifications and procedures to include but not limited to the following: vacuum, dust, clean bathrooms, clean galley, fold blankets, change pillow cases, add supplies, clean out garbage, position seatbelts, clean tray tables, clean windows, upholstery exchange and rug exchange.
2. Provision aircraft as directed with required ship supplies by aircraft type
3. Leave notice for supervisor to re-order supply items that are running low.
4. Do all reports accurately and in a timely manner.
5. Must be familiar with all FAA/ TSA/Airline/Company regulations.
6. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
7. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
8. Attend meetings and inservices as required.
9. Utilize appropriate communications channels and maintain records, reports and files as required.
10. Must be attired in proper uniform or business attire as directed by company officials and identification badges must always be visible.
11. Adhere to company policies and procedures and participate in achievement of company objectives.
12. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
13. Perform other duties as requested.
The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
Manager, Resident Experience - Memory Care
Customer service supervisor job in Bradenton, FL
Job Description
Are you creative, compassionate, and ready to take the next step in your career? Do you love planning meaningful activities that brighten the lives of seniors - especially those living with memory loss?
At Distinctive Living, we believe in creating moments that matter. Our Director of Resident Experience (Life Enrichment) plays a vital role in bringing joy, connection, and purpose to the lives of up to 68 residents in our boutique Memory Care community.
This is a perfect opportunity for an Activities Coordinator or Life Enrichment professional who's excited to step into a leadership role and design a program that truly makes an impact.
What You'll Do
Lead the Fun: Create engaging daily activities - from exercise groups and crafts to music, games, and community outings.
Bring Joy & Purpose: Develop monthly calendars that support social, spiritual, physical, and intellectual well-being.
Get Creative: Plan special quarterly events, coordinate entertainers, and bring fresh ideas to life.
Know Your Residents: Build relationships, learn their stories, and design activities that reflect their unique interests.
Team Player: Work with caregivers, dining, and leadership to ensure activities are integrated into the overall community experience.
Take Residents Out & About: Organize safe and fun outings that keep residents connected to the larger community.
What We're Looking For
Experience in senior living activities, life enrichment, or recreation therapy
A passion for working with older adults, especially those living with dementia
Creativity, organization, and energy to keep programs fresh and fun
Leadership potential - ready to move from
coordinator
to
director
High School Diploma required; Degree in Recreation Therapy, Social Services, or related field preferred
Why You'll Love This Role
Competitive Benefits!
The chance to step into leadership and build your own programs
A supportive team and Executive Director who value your ideas
A close-knit memory care community where you'll know every resident by name
A role that lets you be creative, purposeful, and make a real impact every single day
If you're ready to grow your career and create meaningful experiences for seniors, we'd love to meet you. Apply today and help us make Inspired Living Hidden Lakes a place where every resident feels connected, valued, and inspired.
Job Posted by ApplicantPro
Field Service Supervisor
Customer service supervisor job in Sarasota, FL
Coke Florida is looking for a Field Service Supervisor based out of our Fort Myers location managing Sarasota and Fort Myers Markets. This position is 8:00AM to Finish, Monday through Friday. What You Will Do: As a Coke Florida Field Service Supervisor, you are responsible for overseeing daily operations managing schedules, coaching, and developing team, addressing issues, setting, and ensuring KBI targets and goals are met, driving initiatives and results, auditing employee performance, review of report data to analyze results and ability to enter data into our business systems.
Roles and Responsibilities:
Responsible for overseeing daily operations managing schedules, coaching and developing team, addressing issues, setting and ensuring KBI targets and goals are met, driving initiatives and results, auditing employee performance, review of report data to analyze results and ability to enter data into our business systems.
In addition, to managing the direct employees the supervisor is expected to liaison with customers to respond to issues, seek feedback on performance, and look for ways to improve
Provide leadership and guidance to the Field Service team
Accountable for delivering the Field Service vision and strategy
Drive employee engagement and organizational health
Translate Company business data to monitor results - Coaching, motivating, developing talent - Enhance intellectual capital through training, rewarding, and retaining the best of the best
Complete employee documentation as needed
Improve productivity of the workforce through current technology enablement, training, process improvement and identifying best practices (e.g., 5S & Lean methodology)
Enhance customer relations
For this role, you will need:
High School Diploma required
Two years supervisory experience
Ability to analyze and interpret spreadsheets/business data
Must be a positive people leader with a demonstrated ability to drive results cross functionally
Additional qualifications that will make you successful in this role:
Bachelor's Degree preferred
Effective coaching/talent development
Outlook/Excel/SAP proficiency
5 years of experience in Equipment Service preferred
Excellent communication skills
Customer Service Professional
Customer service supervisor job in Bradenton, FL
Job Description
Customer Service Professional/ Call Center
Bradenton, FL
$20/hr.
6 month assignment
Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff. Duties may include verifying data, key entry and preparing program materials.
Minimum Qualifications:
Minimum Education: High school diploma or equivalent Experience: Prior administrative or clerical experience Skills: Communication: Excellent written and verbal communication skills. Organizational: Strong organizational and planning skills. Time Management: Effective time management and multitasking abilities. Computer Proficiency: Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint). Other: Interpersonal skills, adaptability, attention to detail, and the ability to work independently and as part of a team.Call center experience
Work Schedule:
Mondays through Fridays - 7am - 3:30pm
IND3
Customer Support Associate, Summer 2026
Customer service supervisor job in Bradenton, FL
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
About IMG Academy Named one of the Best and Brightest Companies to Work For in the Nation in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences:
Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla.
Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance
Online college recruiting, via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches
The Customer Support Associate, Camp - Summer 2026 will be responsible for working with families to coordinate the logistics of their campers training session and support them in the onboarding and arrival process. Ideally, each family has been given the resources and support that is necessary for the camper to have an incredible training experience at IMG Academy!
Position Responsibilities
Effectively communicating with clients about requirements and expectations for their training experience
Identify and sell add-on products such as transportation, gear packages, off-campus trips etc. as well as upgrading their current training program
Determine customer needs and expectations while making expert recommendations to maximize the customer's experience
Properly and effectively use the necessary CRM software to track pipeline, sales, scheduled follow-ups and record of pertinent notes for each customer
Demonstrate product knowledge in all areas of the camp program, sports, & IMG campus
Manage new camp enrollees, current campers, post-camp concerns/questions
Act as a liaison and point of contact between staff and campers specifically when they have concerns about the overall training experience before, during and after time on campus
Maintain close relationship with Camp Directors to generate beneficial outcomes for both the camper and IMG Academy
Provide coverage, manage and assist with the clearance of registration forms for camp and boarding school
Assist with overflow of needs from other departments especially during peak seasons on campus
Manage time effectively, meeting personal and company goals and working effectively with other members of the advisor team
Provide support for Camp Advisors including adding products, completing email request, providing solutions to concerns
Manage the general Camp Service email and phone line to fulfill customer request
Manage the clearance of registrations forms for camp and boarding school.
Provide coverage during check-ins to answer questions, way find and assist with sales needs
Adhere to all company policies, procedures, and business ethic codes
Other duties as assigned
Knowledge, Skills and Abilities
Sports Marketing, Sports Management, Hospitality or related business degree
Provides a world-class customer experience to IMG Academy campers and their family
General knowledge of sports
Experience with high-volume
Experience with MS Office, Outlook, or CRM system
Desire to work collaboratively with colleagues
Excellent written and verbal communication skills
Attention to detail
Bilingual
Physical Demands and Work Environment
Ability to work flexible hours to include nights, weekends and holidays is required
Background Requirements:
Requires a background check upon offer
Requires a drug test upon offer
Don't meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Get to know us better:
www.imgacademy.com
www.imgacademy.com/careers
IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Customer Support Associate, Summer 2026
Customer service supervisor job in Bradenton, FL
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Named one of the Best and Brightest Companies to Work For in the Nation in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences:
Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla.
Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance
Online college recruiting, via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches
The Customer Support Associate, Camp - Summer 2026 will be responsible for working with families to coordinate the logistics of their campers training session and support them in the onboarding and arrival process. Ideally, each family has been given the resources and support that is necessary for the camper to have an incredible training experience at IMG Academy!
Position Responsibilities
Effectively communicating with clients about requirements and expectations for their training experience
Identify and sell add-on products such as transportation, gear packages, off-campus trips etc. as well as upgrading their current training program
Determine customer needs and expectations while making expert recommendations to maximize the customer's experience
Properly and effectively use the necessary CRM software to track pipeline, sales, scheduled follow-ups and record of pertinent notes for each customer
Demonstrate product knowledge in all areas of the camp program, sports, & IMG campus
Manage new camp enrollees, current campers, post-camp concerns/questions
Act as a liaison and point of contact between staff and campers specifically when they have concerns about the overall training experience before, during and after time on campus
Maintain close relationship with Camp Directors to generate beneficial outcomes for both the camper and IMG Academy
Provide coverage, manage and assist with the clearance of registration forms for camp and boarding school
Assist with overflow of needs from other departments especially during peak seasons on campus
Manage time effectively, meeting personal and company goals and working effectively with other members of the advisor team
Provide support for Camp Advisors including adding products, completing email request, providing solutions to concerns
Manage the general Camp Service email and phone line to fulfill customer request
Manage the clearance of registrations forms for camp and boarding school.
Provide coverage during check-ins to answer questions, way find and assist with sales needs
Adhere to all company policies, procedures, and business ethic codes
Other duties as assigned
Knowledge, Skills and Abilities
Sports Marketing, Sports Management, Hospitality or related business degree
Provides a world-class customer experience to IMG Academy campers and their family
General knowledge of sports
Experience with high-volume
Experience with MS Office, Outlook, or CRM system
Desire to work collaboratively with colleagues
Excellent written and verbal communication skills
Attention to detail
Bilingual
Physical Demands and Work Environment
Ability to work flexible hours to include nights, weekends and holidays is required
Background Requirements:
Requires a background check upon offer
Requires a drug test upon offer
Don't meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Get to know us better:
******************
******************/careers
IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Supervisor Housekeeping/Transport Services
Customer service supervisor job in Fort Myers, FL
Department: Transportation Svs Work Type: Full Time Shift: Shift 1/7:00:00 AM to 3:00:00 PM Minimum to Midpoint Pay Rate:$22.73 - $28.41 / hour Responsible for supervising the activities of Housekeeping and Patient Transport Services to maximum patient flow, ensure a clean environment, and safe / efficient patient transportation. Plans, develops, implements, and monitors schedules, employee performance, conduct, and attendance, education and training, work routines, goals and objectives, policies and procedures. Attends meetings and fills in for the Director as needed. Responsible for ensuring high levels of employee and customer satisfaction.
Requirements
Educational Requirements
Degree/Diploma ObtainedProgram of StudyRequired/
Preferredand/or High School Diploma or EquivalentRequiredorGEDRequired
Experience Requirements
Minimum Years RequiredArea of ExperienceRequired/
Preferredand/or5 YearsHousekeepingRequiredor5 YearsTransportRequired
State of Florida Licensure Requirements
LicensesRequired/
Preferredand/or Not Required
Certifications/Registration Requirements
Certificates/RegistrationsRequired/
Preferredand/or
US:FL:Fort Myers
Call Center Manager
Customer service supervisor job in Fort Myers, FL
Job Description
You're the best and you want to join a team that appreciates you, where you can create your own opportunities.
Who We Are
We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Southwest Florida. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you're the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
Why Choose Powerhouse Home Services
Competitive pay
Medical Insurance - We offer Health, Vision, and Dental.
Work life balance - We off paid time off.
401k Plan with a company match.
PAID TRAINING
The Big Task
You will lead a staff of Call Center Representatives and Dispatchers who book and schedule service calls and do whatever is necessary to achieve department booked call and sales goals.
Key Sub Tasks
Lead and train staff on the best ways to convert calls into booked service appointments.
Manage dispatch to ensure the right technicians are matched to every job.
Author and refine call scripts so they're clear, compelling and result in more appointments.
Become an expert of your market, know the customer needs and how best to engage them.
Monitor performance of staff, review recorded calls and advise them on how to promote sales.
Formalize a coaching and training platform that's cost effective and measurable.
Show employees how their individual contributions matter to the company's success.
Ensure sufficient staffing to match the business demand and seasonal spikes.
Desired Skills and Experience
Possess the ability to inspire both personal and professional growth in our team members.
Ability to provide unparalleled customer satisfaction.
Ability to drive team performance to achieve all business goals and objectives.
Be detail oriented and a highly organized with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).
If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Powerhouse Home Services by visiting ***********************
When you're ready, please email us at ***************************
Equal Opportunity Employer
Easy ApplyContact Center Supervisor
Customer service supervisor job in Bonita Springs, FL
The Contact Center Supervisor is responsible for the overall success of a team of Customer Service Representatives. The primary responsibility is to manage the day-to-day operations of a team of Call Center representatives. Act as the central point of contact for rep related escalations for both sites. Be responsible for planning, coaching, interviewing, employee development, answering inbound call and making outbound calls as needed, scheduling, training, site specific communication, and employee engagement and retention. Be available to work nights or weekends as required and open/close the facility as needed.
Must be available to work on site 5 days a week with some flexibility for opening and/or closing the contact center.
Duties and Responsibilities:
Manage the day-today activities of a team of Call Center Representatives.
Provide timely and accurate communication to representatives across both sites and other internal and external channels.
Coordinate work efforts for each program to meet service level agreements and contractual obligations.
Ensure quality assurance, perform routine QA monitoring, scoring, feedback and reporting.
Recruit, interview and collaborate with internal and external recruiting resources.
Forecasting, planning, scheduling, coaching, employee engagement and retention.
Provide support for escalated issues. Responsible for employee development, retention and engagement strategies.
Provide ongoing training and ensure staff meets all company training requirements.
Ensure customer service and management activities are done in a culturally competent manner.
Perform ongoing maintenance and monitoring to ensure consistent team performance
Qualifications :
Bachelor's degree or equivalent experience.
PBM or healthcare experience preferred.
Minimum 2 years Call Center and Leadership experience.
Ability to lead people and leverage computerized systems to develop, measure and maintain team performance.
Ability to use Word, Excel, PowerPoint, Outlook, and other Call Center technologies to perform day-to-day duties.
Track record of success.
Featured Benefits
Competitive salary
Vacation and Sick/Personal Time
Medical Insurance
Hearing Program Discount
Short- & Long-Term Disability Insurance
Life Insurance
Flexible Spending Account
401(k)
Employee Referral Program
Employee Recognition
Tuition Reimbursement
Professional Development Training
About Benecard Services our affiliated companies: Benecard Services, LLC Benecard Services, LLC has been administering carve-out, fixed rate insured prescription drug benefit programs since 1990. Benecard is a full service, in-house prescription benefit administrator that includes mail and specialty drug dispensing. We are a premiere nationwide Prescription Benefit Administrator headquartered in Lawrenceville, New Jersey. Website: *********************** BeneCard PBF BeneCard PBF provides self-funded prescription benefit program administration with a personalized approach through focused, clinical expertise. Our business model operates on a customized claim processing system offering unlimited capability and flexibility to respond to client needs in an evolving marketplace. Advanced clinical programs and advanced technology provide the framework to maximize the use of all data elements available. This allows BeneCard PBF to filter the information, focus on clinical opportunities and facilitate interaction between the physician, the pharmacist and the patient to effectively promote complete health care. Headquartered in Bonita Springs, Florida. Website: **********************
National Vision Administrators For over 40 years, National Vision Administrators (NVA) has been meeting the vision benefit needs of public employer groups, Health & Welfare Funds, Associations and Coalitions. Providing millions of people throughout the United States with vision care programs that help them be smarter buyers of eye care and eyewear, NVA is particularly well suited to address today's health benefit challenges as it relates to eye care. We offer cost-effective, customized vision benefit programs that are clinically integrated. We are proud of the fact that we have retained over 99% of our clients and believe it is the greatest testimony to the high-quality benefits and service satisfaction we provide to both our clients and their members. Headquartered in Clifton, New Jersey. Website: ******************** We are an Equal Opportunity employer.
Auto-ApplyService Supervisor
Customer service supervisor job in Cape Coral, FL
Continental Properties is looking for a motivated and empowered Service Supervisor at our Springs at Cape Coral residential apartment community in Cape Coral, FL
Our supervisors are instrumental in maintaining facility operations, creating new efficiencies and developing standards that have a positive impact on resident renewals and customer satisfaction. You will foster a collaborative work environment and encourage the maintenance team to provide great customer service. You will report to our Community Manager.
Position Specifics
Full-Time
Pay: $27-$30
*$2000 Sign On Bonus Offered!*
Additional earning potential through position-specific performance incentives
Essential Responsibilities:
Prepare apartment homes for rent by performing repairs in HVAC, electrical, plumbing, pools, carpentry, dry wall, building exteriors, appliances, painting
Work with vendors to maintain the appearance and safety of the community
Oversee expenses and budget
Provide support and training to your team
Skills for Success:
2 plus years of experience in multifamily Service Supervisor role
EPA and CPO certifications desired, as well as substantial experience in HVAC, plumbing, pools, carpentry, dry wall, building exteriors and appliances
Ability to work overtime and on call/non-traditional schedule including evenings, weekends and holidays
This role requires occasional bending, stooping, and stretching. Candidates must be able to independently lift, carry, push, pull, or maneuver up to 100 pounds, and up to 250 pounds with assistance. You will also need to use technology such as computers, tablets, telephone, and other office equipment to perform responsibilities.
Why You'll Love Life at Continental:
Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace:
Career Growth: You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement.
Mental Health & Wellness: Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources.
Balance: We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and 4 company-paid half-days during designated months.
Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here!
Culture of Belonging: The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.
On-Site Living: Enjoy the convenience and luxury of living steps away from work with a discount on our on-site apartments.
Performance Incentives: Reap the rewards with our enticing incentive programs, from commissions on new leases and renewals to quarterly and year-end bonuses based on community performance. Whether you're in management or maintenance, we offer a variety of financial incentives tailored to help you thrive and grow with us!
Industry-Leading Benefits: Enjoy a comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance.
Family Support: Support your growing family with 6-weeks paid parental leave and with family-forming & fertility resources (up to 12-weeks leave for birth mothers).
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities.
For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team.
We are committed to fair and equitable compensation practices. The posted salary range represents our good faith estimate of the base salary for this role at the time of posting. Final compensation is based on a variety of factors, including a candidate's experience, skills, qualifications, and internal equity. This range does not include bonus potential or other forms of compensation and benefits.
Contact Center Supervisor
Customer service supervisor job in Bonita Springs, FL
The Contact Center Supervisor is responsible for the overall success of a team of Customer Service Representatives. The primary responsibility is to manage the day-to-day operations of a team of Call Center representatives. Act as the central point of contact for rep related escalations for both sites. Be responsible for planning, coaching, interviewing, employee development, answering inbound call and making outbound calls as needed, scheduling, training, site specific communication, and employee engagement and retention. Be available to work nights or weekends as required and open/close the facility as needed.
Must be available to work on site 5 days a week with some flexibility for opening and/or closing the contact center.
Duties and Responsibilities:
Manage the day-today activities of a team of Call Center Representatives.
Provide timely and accurate communication to representatives across both sites and other internal and external channels.
Coordinate work efforts for each program to meet service level agreements and contractual obligations.
Ensure quality assurance, perform routine QA monitoring, scoring, feedback and reporting.
Recruit, interview and collaborate with internal and external recruiting resources.
Forecasting, planning, scheduling, coaching, employee engagement and retention.
Provide support for escalated issues. Responsible for employee development, retention and engagement strategies.
Provide ongoing training and ensure staff meets all company training requirements.
Ensure customer service and management activities are done in a culturally competent manner.
Perform ongoing maintenance and monitoring to ensure consistent team performance
Qualifications :
Bachelor's degree or equivalent experience.
PBM or healthcare experience preferred.
Minimum 2 years Call Center and Leadership experience.
Ability to lead people and leverage computerized systems to develop, measure and maintain team performance.
Ability to use Word, Excel, PowerPoint, Outlook, and other Call Center technologies to perform day-to-day duties.
Track record of success.
Featured Benefits
Competitive salary
Vacation and Sick/Personal Time
Medical Insurance
Hearing Program Discount
Short- & Long-Term Disability Insurance
Life Insurance
Flexible Spending Account
401(k)
Employee Referral Program
Employee Recognition
Tuition Reimbursement
Professional Development Training
About Benecard Services our affiliated companies: Benecard Services, LLC Benecard Services, LLC has been administering carve-out, fixed rate insured prescription drug benefit programs since 1990. Benecard is a full service, in-house prescription benefit administrator that includes mail and specialty drug dispensing. We are a premiere nationwide Prescription Benefit Administrator headquartered in Lawrenceville, New Jersey. Website: *********************** BeneCard PBF BeneCard PBF provides self-funded prescription benefit program administration with a personalized approach through focused, clinical expertise. Our business model operates on a customized claim processing system offering unlimited capability and flexibility to respond to client needs in an evolving marketplace. Advanced clinical programs and advanced technology provide the framework to maximize the use of all data elements available. This allows BeneCard PBF to filter the information, focus on clinical opportunities and facilitate interaction between the physician, the pharmacist and the patient to effectively promote complete health care. Headquartered in Bonita Springs, Florida. Website: **********************
National Vision Administrators For over 40 years, National Vision Administrators (NVA) has been meeting the vision benefit needs of public employer groups, Health & Welfare Funds, Associations and Coalitions. Providing millions of people throughout the United States with vision care programs that help them be smarter buyers of eye care and eyewear, NVA is particularly well suited to address today's health benefit challenges as it relates to eye care. We offer cost-effective, customized vision benefit programs that are clinically integrated. We are proud of the fact that we have retained over 99% of our clients and believe it is the greatest testimony to the high-quality benefits and service satisfaction we provide to both our clients and their members. Headquartered in Clifton, New Jersey. Website: ******************** We are an Equal Opportunity employer.
Auto-Apply