How to hire a customer solutions manager

How to hire a customer solutions manager, step by step

Here's a step-by-step customer solutions manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer solutions manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer solutions manager
• Step 8: Go through the hiring process checklist

What does a customer solutions manager do?

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1. Identify your hiring needs

   Before you post your customer solutions manager job, you should take the time to determine what type of worker your business needs. While certain jobs definitely require a full-time employee, it's sometimes better to find a customer solutions manager for hire on a part-time basis or as a contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

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   Hiring the perfect customer solutions manager also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list shows salaries for various types of customer solutions managers.

   Type of Customer Solutions Manager	Description	Hourly rate
   Customer Solutions Manager		$34-77
   Customer Service Director	A customer service director is primarily in charge of spearheading and overseeing the efforts in customer service operations. It is their duty to establish goals and guidelines that will usher the workforce in building strong and positive relationships with clients, develop strategies to optimize procedures, identify the strengths and weaknesses of current processes, implement solutions, and conduct research to find new business and client opportunities... Show more	$45-91
   Team Manager	Team managers primarily manage the daily activities of their members. Their role includes setting targets, implementing guidelines, and supporting employees to solve any issues that may arise... Show more	$21-73

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Customer Solutions
   • Project Management
   • CSM
   • Process Improvement
   • Logistics
   • Performance Metrics
   • Customer Satisfaction
   • Technical Support
   • CRM
   • Business Processes
   • Direct Supervision
   • Customer Support
   • RFP

   Check all skills

   Responsibilities:

   • Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
   • Help facilitate new CRM system in the call center.
   • Provide strategy to clients in order to help them earn a good ROI retaining their customers.
   • Improve under-utilized and outdate CRM system to increase company communications to target accounts.
   • Contact customers local service manager to gather information on customer frequency to dealership for purchase, maintenance or repair.
   • Assess the company's ACD and IVR capabilities and recommend efficiency improving enhancements to replace outdate technology.

   More customer solutions manager duties

3. Make a budget

   Including a salary range in your customer solutions manager job description is one of the best ways to attract top talent. A customer solutions manager can vary based on:

   • Location. For example, customer solutions managers' average salary in mississippi is 48% less than in california.
   • Seniority. Entry-level customer solutions managers 56% less than senior-level customer solutions managers.
   • Certifications. A customer solutions manager with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a customer solutions manager's salary.

   Average customer solutions manager salary

   $107,422yearly

   $51.65 hourly rate

   ---

   Entry-level customer solutions manager salary

   $71,000 yearly salary

   Updated December 21, 2025

   Average customer solutions manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$149,409	$72
   2	New York	$128,493	$62
   3	Washington	$124,457	$60
   4	District of Columbia	$123,705	$59
   5	Oregon	$115,650	$56
   6	Maryland	$113,059	$54
   7	Virginia	$108,942	$52
   8	Minnesota	$107,796	$52
   9	Massachusetts	$107,355	$52
   10	Colorado	$102,100	$49
   11	Texas	$101,084	$49
   12	Illinois	$95,913	$46
   13	Georgia	$90,485	$44
   14	South Carolina	$89,444	$43
   15	Indiana	$88,245	$42
   16	Ohio	$87,606	$42
   17	North Carolina	$87,311	$42
   18	Utah	$87,153	$42
   19	Florida	$85,468	$41
   20	Missouri	$85,413	$41

   Average customer solutions manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Google	$148,238	$71.27	97
   2	Amazon	$148,038	$71.17	300
   3	Cloudflare	$138,363	$66.52	36
   4	Medallia	$138,146	$66.42
   5	Ernst & Young	$131,586	$63.26	599
   6	Koch Industries	$129,418	$62.22	1
   7	Vista Equity Partners	$124,760	$59.98	2
   8	Cisco	$124,326	$59.77	109
   9	Palo Alto Networks	$120,689	$58.02	111
   10	Procore Technologies	$120,132	$57.76
   11	Ericsson	$118,603	$57.02	3
   12	Lenovo	$117,449	$56.47	6
   13	Tractor Supply	$116,430	$55.98
   14	Blackbaud	$112,899	$54.28	1
   15	Bimbo Bakeries	$103,348	$49.69
   16	United	$102,295	$49.18
   17	Verizon Communications	$101,117	$48.61
   18	Fidelity Investments	$100,886	$48.50	4
   19	Pacifi	$98,197	$47.21
   20	Western Union	$96,869	$46.57	1

4. Writing a customer solutions manager job description

   A customer solutions manager job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a customer solutions manager job description:

   Customer solutions manager job description example

   Drive value-added customer solutions for the FEC by leading the Customer Solutions Operations team through process improvement initiatives and strategic planning of customer logistics operations. Key interface between external customers and internal business partners to include Operations, Commercial and Technology. Ensures quality and timely service is being provided to FEC customers as required.
   Responsibilities • Managing and developing a diverse team of customer solutions representatives.
   • Preparing reports on productivity metrics for Intermodal and Carload performance.
   • Analyze internal daily and weekly delivery performance reporting.
   • Coordinate the involvement of company personnel, including support, service, and man-agement resources in order to meet account performance objectives and clients' expecta-tions.
   • Proactively assesses, clarifies, and validates customer needs on an ongoing basis by in-troducing or advising on different business solutions.
   • Leads solution development efforts that best address customer needs, while coordinating and managing the involvement of all necessary company personnel.
   • Maintaining detailed knowledge of new and existing business solutions through collabora-tion with internal departments.
   • Work with the Director of Customer Solutions to identify areas FEC can improve their ser-vice to the client.
   • Identify inside sales opportunities in a way that will maximize revenue, increase client satis-faction and provide a consistent experience
   • Ensures systemic issues are researched and corrective actions are put in place to avoid future recurrence.
   • Proactively communicates service modifications, operating plan changes, and major ser-vice disruptions to appropriate FEC customers.
   • Other duties may be assigned. Qualifications • Bachelor's degree preferred.
   • 5 years of Railroad or Trucking Industry experience required.
   • More than 3 years of experience required in Customer Service, Commercial, and/or Trans-portation Operations.
   • Minimum 2 years of Transportation Management required.
   • Requires flexibility and ability to maintain a professional demeanor when dealing with tight deadlines, sensitive service issues, and emergency situations on a daily basis.
   • Proven ability to thoroughly conduct a root-cause analysis.
   • Excellent writing, oral, and presentation skills.
   • Requires the ability to effectively communicate with all levels of the organization.
   • Excellent planning and organizational skills.
   • Ability to work a non-standard work schedule in a 24x7 managed operation.
   • Analytical skills
   • Ability to lead, coach and develop people.
   • Customer and public facing skills.
   • Microsoft Office skills.
   • AS400 experience preferred.
   • Ability to update and troubleshoot EDI functions. Qualified applicants will be considered for vacancies without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by prevailing state and federal laws, regulations and ordinances. Not ready to apply? Connect with us for general consideration.

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5. Post your job

   To find the right customer solutions manager for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with customer solutions managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit customer solutions managers who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your customer solutions manager job on Zippia to find and recruit customer solutions manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting customer solutions managers requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer solutions manager

   Once you've decided on a perfect customer solutions manager candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new customer solutions manager. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a customer solutions manager?