Customer supply coordinator vs customer service representative

Differences between customer supply coordinator and customer service representative duties and responsibilities

Customer supply coordinator example responsibilities.

• Manage weekly inventory of various products following FDA requirements.
• Work with suppliers to close all CAPA s. Ensure all documentation produce is in compliance with ISO 9001 and internal procedures.
• Maintain accurate processing of payroll and relate personnel transaction documents, prepare applicable documents and/ or reports.
• Observe HIPPA regulations to ensure client confidentiality.

Customer service representative example responsibilities.

• Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
• Maintain cleanliness and safety and assist patients as necessary.
• Operate POS system and maintain exceptional and consistent customer service.
• Exercise proofreading and basic math skills to maintain quality control over documents process
• Work in customer service department entering information into customer relationship management (CRM).
• Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.
Show more