Customer Accounts Advisor
Customer support representative job in McMinnville, OR
The salary range for this role is $16.50 to $17.50 per hour*.
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
Inside Sales & Support Representative
Customer support representative job in Portland, OR
On-Site Only - Portland, OR (5835 NE 122nd Ave, near PDX Airport)
Full-time | Monday-Friday | 8+ hours/day
2023 Inc. 5000 Fastest Growing Companies
With over 16 years of success, MaxBP is trusted by more than 200 MLB players, 1,000 colleges, and numerous coaches and athletes worldwide. We've been featured on the 2023 Inc. 5000 list of the fastest-growing companies in the U.S.
We're looking for a sales closer - someone who knows how to prospect, follow up, and close deals with confidence. This is a high-impact in-office position based at our Portland, OR, Headquarters, where you'll collaborate with our team and drive revenue across both of our brands.
If you don't like making calls or don't have proven sales experience, this role isn't for you.
What You'll Do:
Call Coaches, Athletic Directors & Parents: Reach out to high school, college, and pro-level coaches/Athletic Directors as well as parents and coaches of youth and travel ball teams to introduce them to MaxBP and our products. Many already know our name - now it's your job to help them buy.
Upsell & Cross-Sell: Engage with customers who order from our websites and increase average order size by recommending balls, bats, second machines, accessories, or related products from Frost Gear.
Inbound Lead Follow-Up: Call, text, and email every chat inquiry or form submission to convert interest into sales.
Customer Development: Follow up with buyers post-purchase to ensure satisfaction, ask for reviews, get referrals, and generate repeat sales.
Social Selling: Use LinkedIn, Instagram, and Facebook to find and engage potential leads.
Event Sales & Demos: Attend major events (NFCA, ABCA, MLB Winter Meetings, etc.) and conduct on-site demos at schools, fields, and conventions when needed.
Tools We Use:
HubSpot CRM - track calls, deals, and follow-ups
Gmail & Google Workspace - email, spreadsheets, and collaboration
Shopify - check customer order history, abandoned carts, upsell opportunities
Slack - team communication
Google Search - research coaches and schools before calls
Who We're Looking For:
Proven Sales Experience - you know how to hit numbers, close deals, and manage a pipeline
Great Communicator - you're energized by talking to people and building relationships
Confident Closer - you're not afraid to ask for the sale (and the upsell)
Disciplined & Driven - you thrive in a fast-paced, goal-oriented sales environment
Sports Background a Bonus - baseball/softball knowledge is helpful, but not required
Compensation & Benefits:
Salary + Commission
3 Weeks PTO (starting month 4)
Paid Day Off on Your Birthday (starting in year 2)
8 Paid Holidays (2025)
401(k) (eligible month 4)
Health, Dental, Vision Insurance (after 90 days)
Laptop, Phone & Office Equipment Provided as Needed
Ready to Join a Winning Team?
This is your opportunity to work for one of the fastest-growing sports companies in the country - in a role where your hustle directly drives growth. If you're ready to take ownership of your results and make a meaningful impact, we want to hear from you.
Apply now - and while you're at it, let us know which customer review on our site stood out most to you.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Technical Service Representative
Customer support representative job in Woodland, WA
Located in Woodland, WA, LifePort is the leading manufacturer of medical transportation and interior products as well as ballistic armor protection systems for fixed and rotary wing aircraft. From large multi-aircraft projects to small custom projects, LifePort supplies the industry's largest aerospace OEMs and end users with the finest aviation solutions today.
Position Summary:
The Technical Service Representative is responsible for the technical support of LifePort designed aircraft interior products, which would include assistance with drawing and manual comprehension, the maintenance, servicing, and overall operation of the equipment, as well as the installation and any needed troubleshooting.
Essential Functions:
Performs onsite technical support and installation assistance of products in various model / make airframes in accordance with LifePort data and FAA approved practices
Provides training to customers for the installation and removal, operational use, and maintenance of LifePort equipment
Solicits sale of new or additional parts or services and may create or edit quotes and sales orders
Collects customer market feedback (MFA)
Addresses complaints and performs Root Cause Analysis as required
Coordinates product return repair activity including warranty evaluation and repair charges
Communicates directly with customers, both remote and in person
Manages the import and export of technical documentation as required
Monitors upcoming shipments requiring data packages needing creation in hardcopy, via digital media, or uploading to secure FTP site
Completes system reviews prior to shipping
Assists Part Sales in determining replacements parts, reviewing warranty claims including issuing returns (RMA's) as required
Building product guides for customer use
Limited travel both foreign and domestic
Job Specifications (Knowledge, Skills and Abilities):
Ability to set priorities, meet deadlines, and multitask
Excellent organization skills with strong attention to detail
Excellent teamwork skills and high degree of initiative required
Excellent communication both written and verbal
Must be proficient with MS Suite (Word, Excel, Outlook)
FAA Airframe or FAA Airframe/Power plant license or prior military aviation experience
Good understanding of hand tools
Sheet metal experience preferred
Avionics experience preferred
Able to read electrical schematics and/or technical drawings
Able to travel domestically or internationally when required
Education, Certifications and Experience:
High School Diploma or GED
BA/BS degree in a related aerospace field preferred
4+ years of aviation experience
Physical Demands and Work Environment:
Working conditions are normal for that of a manufacturing/machine shop/office environment.
All employees are expected to adhere to Company safety policies and wear personal protective equipment when exposed to work areas or performing tasks where it is required.
Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.14 is required.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act (ADA) and is not an exhaustive list of the duties that may be required for this position. Additional duties are performed by the individuals currently holding this or similar positions and additional duties may be assigned.
Our Competitive Benefits Include:
PTO - Paid Time off and emergency/personal sick leave
Annual performance bonus program
Wellness program and onsite gym with free personal training
Flexible schedule
Paid company holidays
Comprehensive medical, dental and vision benefits with HSA and FSA options
401K with employer contribution
Employer paid basic life & disability coverage
Employee life assistance program
Additional voluntary benefits include: LegalShield, long term disability, pet insurance, voluntary accident, voluntary hospital Indemnity and voluntary critical illness.
EQUAL OPPORTUNITY EMPLOYER
Auto-ApplyCustomer Support
Customer support representative job in Vancouver, WA
Job Description
Global Security and Communication, Inc. of Vancouver, WA is looking for a full-time Office Admin to perform a variety of day-to-day administrative tasks while providing excellent customer service for our clients. This full-time admin position earns a competitive starting wage of up to $21-$25 an hour based on experience. This is a long-term position that offers plenty of advancement opportunities. If you're ready to take your career to the next level with a respected and sought-after company, look no further! Part-time considered for the right applicant!
ABOUT GLOBAL SECURITY AND COMMUNICATION, INC.
Global Security and Communication are committed to providing our customers with the highest level of technology for their security needs. We offer our customers home security, automation, business fire, CCTV, and security systems. Whether they're just looking for a system to protect their homes and loved ones or they're protecting 30,000 square feet of warehouse, we have the perfect system for them!
In addition to providing our customers with the best service possible, we are happy to be of service to our team! We have created a great work environment where our employees are given the space to grow, adapt, and improve.
BENEFITS
We are proud to offer generous benefits and perks that include medical, dental, and vision insurance. If this sounds like the right next step to take in your administrative career, keep reading to find out what we need from you!
MINIMUM REQUIREMENTS FOR AN OFFICE ADMIN
Excellent customer service and phone skills
Foundational computer skills, including data entry
Relevant experience is required
Finance and accounting experience preferred
Previous experience that is relevant and applicable to the position is preferred but not required. We are looking for someone who is self-motivated and can manage multiple tasks simultaneously without sacrificing quality or service.
THE DAY TO DAY FOR AN OFFICE ADMIN
As our Office Admin, we rely on you to help keep our office operations running smoothly by efficiently and accurately completing administrative tasks. Much of your day is spent answering phones, filing paperwork, and completing data entry. You are personable and friendly when answering and calling clients, and work hard to ensure you are attentive to their needs. Being positive and enthusiastic results in happy customers who enjoy working with us. You pride yourself on your multitasking skills and enjoy effectively managing multiple tasks at a time. At the end of the day, you are proud of the role you play on our team, and enjoy seeing your hard work pay off in the successful operations of our company!
THE NEXT STEP
If this sounds like the perfect administrative job for you, please feel free to apply using our easy initial 3-minute online application. This will put you one step closer to joining our team as our new Office Admin!
Location: 98663
Job Posted by ApplicantPro
Customer Success Consultant
Customer support representative job in Salem, OR
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.
**The Main Responsibilities**
+ Construct and implement **customer success plans,** driving customer value realization
+ **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives
+ Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates
+ Build **value-based relationships** with customers to optimize CS plays while leveraging self-service
+ Share **thought leadership** with customers based on needs resulting in strengthened customer trust
+ Identify and qualify **opportunities for expansion,** partnering closely with sales
+ Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
+ **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve
+ **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits
+ Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins
**What We Look For in a Candidate**
+ Experience: 5+ years customer success or account management experience
+ Education Level: Bachelor's Degree or equivalent work experience
+ Experience working with large and medium enterprise customers
+ Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts
+ Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
+ Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
+ Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
+ Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
+ Effective and confident decision making based on business and financial principles
+ Working knowledge of MS Office suite
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$73,805 - $98,406 in these states: CO
$77,322 - $103,089 in these states: CA, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits (****************************************************
+ Bonus Structure
\#LI-Remote
**What to Expect Next**
Requisition #: 340973
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Retention Specialist, Customer Support
Customer support representative job in Vancouver, WA
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Summary:
We are currently seeking a Retention Specialist to join our Customer Support Team in Burnaby, Calgary or Toronto. The ideal candidate will have a passion for problem solving customer issues, driving value of our products, and finding strategies to drive the retention of our existing customers.
What your team does:
The Retention Team is responsible for all internal and external inquiries related to account cancellations. They work to reduce churn and maximize the value of our products to our existing customers to drive value and revenue.
What you'll work on:
* Handle external requests related to account cancellations; understand the reason for cancellation and find solutions to retain customers
* Support our internal teams as the primary point of contact for cancellation requests and potential churn
* Address customer concerns and coordinate resolutions, as applicable, with our Finance, Billing, Product, Sales, and Customer Success teams; ensure timely delivery of our solutions
* Collaborate with Support leadership and other stakeholders to ensure our retention efforts are successful; make recommendations for improvements based on data and trends
* Track and communicate customer feedback to internal stakeholders
* Own and execute tasks within our tech stack including Salesforce, Gong, and other related tools
* Other tasks and duties assigned by Customer Support Leadership, as required
What you may have:
* 2+ years of experience in a customer facing support, sales, retention or save environment role
* Experience providing exceptional customer service, including the ability to problem solve, multi-task, and provide summaries of issue resolution
* Excellent analytical skills and impeccable verbal and written communication skills, with the ability to convey complicated technical concepts to non-technical audiences
* Curiosity about law, tech, and AI, as well as an interest in leveraging technology to help people solve problems
* The desire to win (and have fun) as a member of a high performing team
* A growth mindset and a sense of optimism and enthusiasm
Serious bonus points if you have:
* Bachelor's degree (or an expected completion date no later than January 2026 if in your final semester)
* Experience in the legal industry and/or knowledge of the justice system
* Experience with our current tech stack: Salesforce, Slack, Gong
#LI-Hybrid
This is a new role.
What you will find here:
Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
* Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
* Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.
* Flexible time off policy, with an encouraged 20 days off per year.
* $2000 annual counseling benefit
* RRSP matching and RESP contribution
* Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
The expected salary range* for this role is $68,000 to $80,000 to $92,000 CAD. There are a separate set of salary bands for other regions based on local currency.
* Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
Learn more about our culture at clio.com/careers
We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.
Disclaimer: We only communicate with candidates through ****************** email addresses.
Auto-ApplyResidential HVACR Diagnostics and Service Expert
Customer support representative job in Vancouver, WA
Job Description Join a culture that invests in you
At D&F Plumbing, Heating and Cooling, we believe people do their best work when they're supported and challenged. We've been delivering a red-carpet experience since 1927, serving the Vancouver region and the Portland, OR area. Our values-integrity, initiative, collaboration, education, accountability-aren't posters on a wall; they're how we operate.
What you'll tackle
Diagnose and resolve complex issues across residential HVAC/R systems
Perform HVAC repair, HVAC troubleshooting, and HVAC maintenance
Support HVAC service & installation projects with craftsmanship and safety
Apply expert electrical troubleshooting and refrigerant handling
Educate homeowners and present options with confidence; leverage your sales acumen
Pay & benefits
$40.00+ per hour DOE, plus pension
Medical, vision, dental benefits
Open, supportive environment focused on your growth
Must-haves
3+ years of residential HVAC service experience
Proven leadership and customer-first mindset
EPA certification; completion of an HVAC training program
High school diploma or equivalent
Valid driver's license with a good driving record
Ability to work in extreme temperatures and at heights
Lift up to 50 lbs
Proficiency with a smartphone and tablet
Nice to have
Experience with ServiceTitan
Journeyman's License and/or OSHA 10-Hour Certification
Exposure to outside sales
About you
Organized and detail-oriented
Exceptional communicator with strong customer service
Critical thinker who enjoys troubleshooting and problem-solving
Comfortable recommending solutions that fit the homeowner's needs
Full-time role serving the Portland, OR residential market. If you're ready to elevate your career with a team that values your growth, apply today.
Customer Sales & Service Representative
Customer support representative job in Portland, OR
Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed.
We are hiring a full-time creative, resourceful customer service representative (CSR) in Portland, OR. In this role, you will provide professional and timely support to our sales team and customers. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in.
Why join us?
Applied is listed as one of the World's Best Employers by Forbes for 2021. We have earned the Outstanding Employer Support award from the US Navy, and we are a GSA approved vendor. Applied has been fortunate to retain associates who have built long lasting careers. 25% of our U.S. team has 20+ years of service!
In addition to competitive hourly pay, monthly, quarterly, and annual bonus opportunities, and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, tuition reimbursement, employee assistance, etc.) you will also enjoy:
A LASTING CAREER - Career paths are available in sales, operations, or management throughout the country
Professional development and training
Great work / life balance
Team oriented company culture where it's called work for a reason but have fun in the process. Customers can hear that in your voice
Join a local team with company backing
What you'll do:
In our fast-paced team environment, you will partner with our customers and Account Managers to find products and services, solve customer needs, and build ongoing positive business relationships.
Customer inquiries, quotes, order processing, expediting / returns
Sourcing parts
Assist in generating sales
Help in the stockroom as needed
Qualifications:
1+ year customer service or inside sales, mechanical or maintenance experience. Industrial distribution or parts counter environment preferred
Attention to detail
Written and verbal communication skills, including English grammar
High school diploma or equivalent
Must be able to lift up to 50 lbs.
Valid driver's license & clean driving record (MVR)
Come for the job. Stay for the career. Apply for immediate consideration!
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Auto-ApplyCustomer Service Coordinator
Customer support representative job in Portland, OR
Job Title: Member Services Administrator Full-Time | Starting at $18 $20/hr | M F, 8am 5pm
Ready to jumpstart your career and build real-world skills that matter?
AMS is hiring a Member Services Administrator the ultimate customer service and operations hybrid role. If you're great with people, thrive in fast-paced environments, and want a role where you re not stuck doing the same thing every day, this is for you.
Whether you re launching your career or making a move, this is a role where you can grow quickly, make an impact, and learn the ropes of a thriving industry.
What You ll Actually Do:
Be the Face & Voice of AMS: Answer high-volume calls and emails with a calm, helpful, professional tone you re the first impression.
Problem Solve in Real Time: Listen, understand, and route people to the right place fast. It s like being mission control for customer happiness.
Create Calm from Chaos: Help keep files, mail, and online systems organized and running smooth.
Collaborate Cross-Team: Help schedule virtual meetings, support internal ops, and assist with special projects you'll never be bored.
Be a People Pro: Whether you're chatting with homeowners, helping coworkers, or greeting in-person visitors, your empathy and professionalism will shine.
What You ll Get:
Training & Development We ll teach you what you need to know and help you level up with real growth opportunities.
Career Pathing Many of our team leads started in this role.
Actual Time Off 10 paid vacation days, sick time, 10 holidays your time matters.
Solid Benefits Choose from 2 health plans (70% employer-paid), vision and dental (75% employer-paid).
Learning Support After 1 year, get $500 annually to spend on education.
Retirement Plan 401(k) with annual company match (after 6 months).
People-First Culture Friendly coworkers, supportive leadership, and a culture that wants you to succeed.
Ideal If You:
Have customer service, admin, call center, healthcare, finance, or even retail/restaurant team lead experience.
Know your way around a computer and can juggle a few things at once.
Are calm under pressure and confident talking to all types of people.
Are ready to learn, grow, and build a career with long-term potential.
Why AMS?
We re not just a company we re a team that values people. Our culture is built on respect, collaboration, and excellence, and we re looking for someone who wants more than just a job. If you re ready to show up, learn fast, and grow, we ve got a spot for you.
Apply today. Your next chapter starts here.
Order Entry Representative
Customer support representative job in Vancouver, WA
Department: Customer Service Employment Type: Full Time Reporting To: Heidi Bolding Compensation: $20.00 - $22.00 / hour Description The Order Entry Representative's (OER) primary responsibility is to accurately and efficiently process orders received from customers. The OER plays a crucial role in ensuring that orders are entered promptly and accurately into ASC's systems, facilitating smooth order fulfillment and customer satisfaction.
How You Will Help
* Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
* Assist customers with product and service-related questions, technical issues, and account management.
* Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA's, credits, and debits in the company portal/CRM.
* Collaborate cross-functionally to address customer needs and escalate complex issues when necessary.
* Process RFQ's from customers and outside sales with great accuracy, efficiency, and timeliness in the company's ERP platform
* Identify opportunities for process improvements to enhance the overall customer experience.
* Stay up to date on product/service offerings policies, and procedures.
* Accurately document customer interactions and transactions in ASC's CRM system.
* Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
* Monitor KPI's in the PowerBi Dashboards to ensure best-in-class service.
* Other duties as assigned.
What You Will You Bring:
* Bachelor's degree or equivalent work experience in a B2B Customer Service role.
* Excellent communication skills (verbal and written) with ability to handle conflict resolution.
* Strong problem-solving abilities with a customer-focused mindset.
* Ability to remain calm and composed under pressure.
* Proficiency working in a ERP. CRM experience is a plus.
* Flexibility to work in a fast-paced environment and adapt to changing priorities.
Parenting Call Specialist
Customer support representative job in Portland, OR
The Native American Rehabilitation Association (NARA) is a private non-profit that provides culturally appropriate physical & mental health services and substance abuse treatment for Native Americans, Alaska Natives and other vulnerable people. NARA offers a competitive benefits package of employer-paid health insurance, 12 paid holidays each year, vacation and sick day accruals, an employer-matched 401(k) program, and employer-paid STD/LTD and life insurance. Eligible NARA employees may have access to loan forgiveness under the Public Service Loan Forgiveness Program (PSLF).
NARA requires a minimum of two years sobriety/clean time if in recovery and all potential hires are required to pass a pre-employment (post-offer) drug screen and criminal background check. Our agency is fully committed to supporting sobriety and as such it is a requirement that all new hires agree to model non-drinking, no-illicit drug use or prescription drug abuse behavior.
EEO/AA Employer/Vets/Disabled/Race/Ethnicity/Gender/Age. Within scope of Indian Preference, all candidates receive equal consideration. Preference in hiring is given to qualified Native Americans in accordance w/the Indian Preference Act (Title 25, US Code, Section 472 &473).
We are mission driven and spirit led!
Job Description
Position Summary:
The Parenting Call Specialist provides telehealth support for parents and families, as well as resources, care coordination, patient support in maintaining housing, basic needs, and independent living skills, and crisis intervention. Works as a part of the Mental Health Team and in close collaboration with the Child and Family Team, NARA's Housing Services, medical services, and other NARA programs. The ideal candidate will have personal parenting experience and/or experience supporting children and youth in a school, daycare, or other setting.
Essential Job Duties:
· Provide phone and/or video support to parents, families, and the local community.
· Help parents and families navigate the care delivery system, including systems of health and behavioral health, housing, insurance and transportation.
· Assess suicide risk for callers and take necessary steps to ensure safety
· Provide parenting coaching using safe parenting interventions for common child and adolescent behaviors, upon request of the caller/caregiver.
· Monitor food and housing security
· Provide community support and resources to parents and families living with serious mental disorders that significantly affect their functioning in the community setting
· Assist with referral sources to help parents and families obtain benefits such as insurance and SS benefits, job training, housing, health care, socialization, child care, and other community resources
· Refer to appropriate mental health or addiction services as needed that address the parent's and family's needs
· Assist with connection to cultural resources, activities, and events, including finding resources for medical transportation, if desired
· Provide a warm hand off for consumers who are being referred out to resources
· Maintain logs and clinical records documenting support calls, follow-up, and outcomes
· Coordination of care - actively initiate and maintain communication and collaboration with all members of the parent's and family's support system and service team as permitted by the consumer
· Maintain appropriate documentation as required by agency policy and OARS, learn parent and family specific documentation in external systems as needed and approved
· Connect with parent and family community centers, resources, and disabled services public care delivery system as needed
· Participate in multi-disciplinary team meetings to coordinate care, including child and family behavioral health services and the child and family behavioral health initiative trainings.
Qualifications
· Credentialed as a QMHA or Peer Support Specialist through MHACBO required at time of hire, or ability to obtain qualification at hire.
· Previous experience with child and family services and/or Native American/Alaska Native populations strongly preferred.
· Ability to be credentialed as a peer support provider or recovery mentor would be considered an asset.
· Desire to serve children and families in a supportive capacity.
· Additional training around child and family services, culture, and knowledge of community resources and entitlement programs preferred.
· Understanding of common health and behavioral health issues for children and families.
· Ability to engage and interact positively with consumers to promote strengths and improve health and wellbeing.
· Initiative to communicate effectively in coordinating care.
· Excellent communication skills.
· Knowledge and skill in working in a multi-cultural environment.
· Good understanding of professional role and boundaries
Additional Information
All your information will be kept confidential according to EEO guidelines.
Client Relations Associate
Customer support representative job in Damascus, OR
DC Structures and DC Builders are a nationwide contracting team specializing in the design and construction of custom wood structures. For over fifteen years DC has built a reputation for both superior customer service and expert craftsmanship. Our clients rely on us to convert their dreams into reality, and internally, we rely on each other to make DC an amazing place to work. We want everyone who works here to feel like a valued member of our team, and to add their fuel to our fire.
Job Details:
We are looking for a motivated Client Relations Associate to call and qualify contacts that have expressed an interest in our design and construction products or services. The ideal candidate will be comfortable being the first point of contact with prospects, doing some initial discovery and passing the lead onto a project coordinator when appropriate. This role is an on-site position in Damascus, OR.
Responsibilities:
Reaching out to new leads via phone and email
Discussing and documenting the specifics of potential projects
Educating prospective clients on DC products and services
Scheduling follow up conversations with our Project Coordinators
Answering inbound calls and directing them appropriately
Communicating relevant context to the Project Coordinator
Working in CRM software to maintain data transparency
Supporting Project Coordinators and Sales Leadership as needed
Required Skills:
2+ years of experience in customer facing role with appointment setting experience
Experience using CRM software like Salesforce, HubSpot or similar
Experience with Microsoft Office Suite
Advanced organizational and communication skills.
Ability to manage and prioritize a high volume pipeline of new leads and follow ups
Understanding of residential construction is a plus, curiosity and interest is a must
Benefits:
Medical, Dental and Vision with low premiums for you and eligible dependents
SIMPLE IRA Plan Company match up to 3%
Health FSA and Dependent Care FSA
Supplemental benefits (Life, Accident, Short-Term Disability, Critical Illness, Cancer Indemnity)
Paid Holidays
Paid Time Off
Our successful Client Relations Associates and Sales Support staff come from diverse backgrounds including real estate, design, construction, and more. We encourage you to visit ****************** or ******************** to learn more about our work.
Equal Employment Opportunity Statement
DC Structures and DC Builders are proud to be Equal Opportunity Employers. We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local laws. We celebrate diversity and believe it strengthens our team and the communities we serve.
Sales and Customer Acquisition Representative
Customer support representative job in Ridgefield, WA
We specialize in delivering high-impact sales solutions by understanding complex markets and helping our clients overcome key challenges. As a strategic sales and customer service company, we provide full-service support with minimal onboarding time, getting results quickly and efficiently. If you're great at closing sales, love meeting new people, and have a passion for delivering exceptional customer service, this is the role for you. Join our Sales and Customer Acquisition Team and become the vital link between our company and new customers.
You'll introduce innovative tech solutions, make personalized recommendations, and guide clients from the first conversation through to installation. This is a fast-paced, team-driven environment where your skills in customer service and sales will shine-and where your success will be celebrated. If you're ready to grow and connect customers with the tools they need, we want to meet you!
Sales And Customer Acquisition Representative Responsibilities:
Engage directly with residential customers in the area to represent Lumen and promote current products, plans, and special sales offers.
Proactively generate leads and identify potential customers through outreach and networking
Guide clients through the decision-making process, turning interest into successful sales
Overcome objections with professionalism while maintaining high standards of customer service and care
Stay organized and efficient while managing your assigned territory to ensure smooth and effective sales operations
Work closely with management and fellow Sales and Customer Acquisition Representatives to tailor service packages and support seamless client onboarding.
Participate in ongoing training and industry development to enhance your product knowledge and refine your sales techniques
Sales And Customer Acquisition Representative Desired Attributes:
Experience in sales, retail, hospitality, or other customer-facing roles where you've delivered results and built strong client relationships
A natural talent for making customers feel heard, understood, and valued
Reliable transportation and the flexibility to travel within your assigned territory as needed
A positive, goal-oriented mindset with a passion for continuous personal and professional growth
The ability to stay calm under pressure and adapt quickly in a fast-changing sales environment
Sales and Customer Acquisition Representative Benefits:
A supportive, team-oriented culture where collaboration and growth are encouraged
Comprehensive hands-on training and ongoing professional development to build your career
Unlimited earning potential with uncapped commissions and performance-based bonuses
Fast-track promotion opportunities into leadership, training, and management roles
Exciting company trips, retreats, and incentives for top performers
Get rewarded for your results. This is a commission-only position with limits on earnings, and the compensation listed represents average annual income for representatives in this role.
Auto-ApplyReservationist Part-Time
Customer support representative job in Portland, OR
TransdevinPortland ORishiring Part-Time Reservationists tointerceptcustomercallsandschedule transportation.We are seekingfriendly,customerservice-orientedpeople whoare dedicatedto safety. located at 2800 Nela Ave, Portland, OR 97210
Position requires 7-day per week availability. Department is open Monday - Friday 9a - 5p, and Saturday - Sunday 10a - 5p, 365 days per year.
Part-time employees generally work half-days, 3-5 days per week, including 1 weekend shift.
Transdevisproudto offer:
Competitivecompensationpackage with a starting rate of$20.76
Benefitsinclude:
+ Sickdays:5days
+ Holidays:12 days;8 standard
+ Otherstandardbenefits:401(k)retirementplan
Benefitsmayvarydependingonlocationpolicy.Theabove represents the standard Corporate Policy.Key Responsibilities:
+ Answercustomercallsand inputride informationusing a computerizedscheduling system.
+ Enternewcustomerinformation andchangesintothesystem.
+ Dataentry into spreadsheetsand databases.
+ Communicatelatevehicleserviceandverifying"NoShows"withcustomers.
+ Resolveservice-relatedcomplaints.
+ Createdailyroutemapsofthe reservations forthe drivers.
+ Otherdutiesasrequired.
Qualifications:
+ HighschooldiplomaorGEDrequired.
+ 2 yearsreservationistorcustomerserviceexperience.
+ Computerliterate
+ Excellentcommunicationandlisteningskills.
+ Mustbe able toworkshifts orflexible workschedulesasneeded.
+ SubjecttoaDOTdrugtestingandphysicalifapplicable.DOTRegulation49CFRPart40doesnot authorize the use of Schedule I drugs, including cannabis, for any reason.
PhysicalRequirements:
Theessentialfunctions ofthispositionrequiretheabilityto:
+ Sitforextendedperiods (upto5hours perday);occasionallywalkforshortdistances onpossible sloped ground or slippery and uneven surfaces
+ Pushandpullobjectsupto5pounds,occasionallythroughouttheworkday;liftmaterialweighingupto 10 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
+ Must be able to hear, understand, and articulate verbal instruction from callers into typed data entry using a computer workstation requiring visual acuity and manual dexterity
+ Requires the use of a headset with microphone to communicate with callers
Reasonable accommodations maybe made toenable individuals withdisabilities toperformthe essentialfunctions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidateswithdisabilities.Ifreasonableaccommodationisneededtoparticipateinthejobapplicationorinterview process, please contact ************************************
Drug-freeworkplace:
Transdevmaintainsadrug-free workplace.Applicantsmust:
+ BeeligibletoworkintheUnitedStateswithoutrequiringsponsorshipnoworinthefuture(ifbasedinthe U.S.).
+ Successfullypassa pre-employmentdrug screen.
AboutTransdev:Cities,counties,airports,companies,anduniversitiesacrosstheU.S.contractwith Transdevto operatetheirtransportation systems, maintaintheirvehicleandfleets, and deliveron mobilitysolutions. TransdevU.S.employsa teamof32,000across400locationswhilemaintainingmore than17,000vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by ourpurpose.Transdev -themobilitycompany-empowers thefreedomtomoveeverydaythanks tosafe,reliable, and innovative solutions that serve the common good. Find out more at ******************** watch an overview video at ******************* O5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Thephysicaldemandsdescribedhereare representativeofthosethatmustbemetbyanemployeetosuccessfullyperformtheessentialfunctionsofthis job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
TransdevisanEqualEmploymentOpportunity(EEO)employerandwelcomes allqualifiedapplicants.Applicantswillreceivefairandimpartialconsideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, genderidentity, sexual orientation,religion or other legally protected status.
Californiaapplicants:PleaseClickHereforCAEmployeePrivacyPolicy.
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Part Time
Req ID: 5736
Pay Group: EB6
Cost Center: 423
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at ************************* or watch an overview video.
Client Specialist
Customer support representative job in Portland, OR
We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (*****************). Barry's is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class. Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices. About the Role Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar. What You'll Do Front Desk Responsibilities: * Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience *
Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service * Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand * Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time *
Assist clients, building individual connections, and providing direction with any questions or concerns * Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner * Deliver first class client experience at all times * Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed * Guide clients with regards to the latest studio promotions, membership discounts and/or special events * Maintain product knowledge for all studio retail operations *
Participate in all relevant training and development programs and meetings as directed by Operations leaders * Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements Fuel Bar Responsibilities: * Deliver quality protein smoothies and customer service in the Fuel Bar *
Handle pre-orders and orders on the spot, custom to each client's needs * Assist clients with questions and product selection * Complete client's orders in a timely manner utilizing a POS transaction * Maintain fuel bar department areas clean and sanitized * Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations * Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy * Prepare various fuel bar goods following company recipes Facility Maintenance: * Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors * Support in cleaning and maintaining of locker rooms to brand standard as directed * Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas * Conduct small studio repairs when appropriate * Laundry services, including collecting, washing, and folding towels * Adhere to daily and weekly cleaning and maintenance checklists Customer Service: * Ensure all existing and new clients are provided with the highest level of hospitality * Maintain client database and utilize information to increase client contact * Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools Qualifications * Strong hospitality skills and alignment with Barry's Mission, Vision and Values. * Ability to work either a full-time or part-time schedule *
Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. * Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. * Friendly, outgoing personality and enjoy social interaction * Exhibits enthusiasm for the studio and for the job * Must be a patient, courteous listener, able to show empathy * Responding to clients request with a can-do attitude * Cooperative manner with a focus on team culture. * Ability to prioritize and work within a fast-paced environment * Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment * Have an eye for detail and care for the studio's appearance and cleanliness * Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness * Maintain a professional appearance and behavior * Demonstrate excellent communication skills * Candidates must be at least 18 years or older to apply
Client Success Renewals Specialist
Customer support representative job in Salem, OR
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
**The Role:**
The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients.
**Responsibilities:**
Renewals Management
- Manage Digital Segment client contract renewals occurring on a yearly or multi year basis
- Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature
- Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle
- Document and report to leadership renewal progress throughout the renewal cycle
Client Support and Data Management
- Lead Digital Segment clients through onboarding and adoption of licensed solutions
- Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets
- Escalate urgent client issues using MMIT Client Escalation Pathway
- Collaborate with internal partners to address client questions required for completion of requests
- Prepare standard data extracts from MMIT applications as needed
- Collaborate with Sales Operations to maintain CS dashboards and reports
- Effective collaboration with internal and external stakeholders
Account Planning & Strategy Support
- Generate and summarize client data to support internal account health and planning discussions
- Create client facing engagement reports (utilization metrics, engagement summary, etc.)
- Prepare engagement summary metrics for client meeting and Executive Business Reviews
General Client Success Support
- Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.)
- Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.)
- Review client facing deliverables and configuration settings to ensure alignment with client needs
- Regularly review and maintain client user lists and access to MMIT solutions
- Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets)
- Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables
- Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience
**Qualifications:**
- 1-3+ years experience in life sciences
- 2-4 years experience in customer support or client management
- Previous experience reviewing legal documents/contracts
- Ability to work independently and drive projects from start to finish in a fast paced environment
- Highly collaborative, team oriented, and comfortable leading cross-functional projects
- Excellent writing and communication skills for both internal and external audiences
- Passion for continual learning and highly motivated
- Strong empathy for customers AND passion for retention and growth
- Analytical and process-oriented mindset
- Highly detailed oriented
- Demonstrated desire for continuous learning and improvement
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
Customer Service Representative
Customer support representative job in Portland, OR
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone and in person. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS has the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We have a tight knit crew that works great together and are strong believers that attitude is everything We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?
Hourly with performance based bonus, 6 paid holidays, paid time off and 50% paid medical. Compensation: $16.00 - $18.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyCold Calling Specialist
Customer support representative job in Vancouver, WA
Job DescriptionBenefits:
401(k)
Bonus based on performance
Company parties
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Join the Winning Team at Weather Built Homes!
Location:Onsite in Vancouver, WA
Schedule: Part-Time | MondayFriday, 8:00 AM 2:30 PM
Pay: $18$20/hour (based on experience) + Uncapped Bonus Opportunities
Were looking for a motivated Cold Calling Specialist to join our team! This role is 100% focused on outbound cold callingyoull be the first point of contact with homeowners, introducing our services and sparking their interest.
What Youll Do
Make daily outbound calls to homeowners
Introduce our company and services in a professional, friendly manner
Record clear and accurate notes from each conversation
Follow scripts and rebuttals while adding your own personality and style
What Were Looking For
Previous cold calling experience (required)
Strong communication skills and a confident phone presence
Comfortable handling objections
Self-motivated, reliable, and able to work independently
Someone who can let rejection roll off their back and persevere with a great attitude
What We Offer
Competitive hourly pay (based on experience)
Supportive team environment with training provided
Opportunities for growth within the company
If you have cold calling experience and love connecting with people over the phone, wed love to hear from you!
Customer Accounts Advisor
Customer support representative job in Hillsboro, OR
The salary range for this role is $17.50 to $18.50 per hour*.
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
Client Specialist
Customer support representative job in Portland, OR
About the Role
Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar.
What You'll Do
Front Desk Responsibilities:
Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience
Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand
Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time
Assist clients, building individual connections, and providing direction with any questions or concerns
Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner
Deliver first class client experience at all times
Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed
Guide clients with regards to the latest studio promotions, membership discounts and/or special events
Maintain product knowledge for all studio retail operations
Participate in all relevant training and development programs and meetings as directed by Operations leaders
Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements
Fuel Bar Responsibilities:
Deliver quality protein smoothies and customer service in the Fuel Bar
Handle pre-orders and orders on the spot, custom to each client's needs
Assist clients with questions and product selection
Complete client's orders in a timely manner utilizing a POS transaction
Maintain fuel bar department areas clean and sanitized
Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations
Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy
Prepare various fuel bar goods following company recipes
Facility Maintenance:
Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors
Support in cleaning and maintaining of locker rooms to brand standard as directed
Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas
Conduct small studio repairs when appropriate
Laundry services, including collecting, washing, and folding towels
Adhere to daily and weekly cleaning and maintenance checklists
Customer Service:
Ensure all existing and new clients are provided with the highest level of hospitality
Maintain client database and utilize information to increase client contact
Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools
Qualifications
Strong hospitality skills and alignment with Barry's Mission, Vision and Values.
Ability to work either a full-time or part-time schedule
Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
Friendly, outgoing personality and enjoy social interaction
Exhibits enthusiasm for the studio and for the job
Must be a patient, courteous listener, able to show empathy
Responding to clients request with a can-do attitude
Cooperative manner with a focus on team culture.
Ability to prioritize and work within a fast-paced environment
Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment
Have an eye for detail and care for the studio's appearance and cleanliness
Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness
Maintain a professional appearance and behavior
Demonstrate excellent communication skills
Candidates must be at least 18 years or older to apply