Customer support representative jobs in Montgomery, AL - 211 jobs
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Senior Customer Support - Montgomery, AL (Onsite)
Gainwelltechnologies
Customer support representative job in Montgomery, AL
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Senior CustomerSupport - Montgomery, AL (Onsite) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.
Your role in our mission
This is an important position in Gainwell's commitment to helping clients deliver better health and human services outcomes.
* Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
* Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
* Adhere to the client's SLAs and consistently meet production targets
* Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
* Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
What we're looking for
* 2 or more years of customer service experience in any industry
* Knowledge of basic help desk software, computer software and Microsoft Office applications
* Strong problem-solving skills to bring inquiries to effective resolution
* Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
* Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
What you should expect in this role
This is an onsite position in Montgomery, AL.
* As part of the application process for this position, you will be required to complete an assessment in order to proceed further.
* Video cameras must be used during all interviews, as well as during the initial week of orientation.
Employee Benefits & Perks:
* Health benefits (medical, dental, and vision) begin on Day 1 of employment.
* 401(k) with company match and additional benefits become available within the first few months.
* Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell.
* Career growth and advancement opportunities are encouraged and supported.
* A company-provided computer is supplied for work use.
#LI-ONSITE #LI-PP1 #LI-CM1
The pay range for this position is $28,500.00 - $40,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
$28.5k-40.7k yearly 15d ago
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Customer Support Executive
Heart of Gold Medical Transport
Customer support representative job in Montgomery, AL
Job Responsibilities:
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior CustomerSupportRepresentatives
Job Skills:
Experience as a CustomerSupport Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
BSc in Information Technology or relevant diploma
$24k-51k yearly est. 60d+ ago
Scheduler/Call Center Representative
Yadkin Valley Cabinet Co 4.0
Customer support representative job in Montgomery, AL
Yadkin Valley Cabinet Co., Inc. was established in 1989 and has witnessed a tremendous amount of growth in a short period of time. We implement cutting edge technology that permits us to be competitive in all aspects of cabinet production.
Job Description
Core responsibilities include:
Answers all incoming calls and dispatch requests
Dispatches and assigns service requests
Performs duties as a member of a team where the following duties and
responsibilities will be shared and adjusted to the customer's and/or
leader's needs:
Supports the leaders in support services and should be Customer oriented.
Relates to all customers in a friendly, accommodating, and respectful
manner that creates good will.
Sets high personal standards of performance and accepts responsibility and accountability of all actions.
Committed to performance improvement and positive change and adheres to
department dress code and proper hygiene when reporting to work and
performing job duties.
Qualifications
Minimum Requirements:
Must be able to read, write, comprehend, and communicate the English language.
High school diploma or GED required.
Six months to one year of previous related experience and delegation skills is desired.
Five years working with computers and data entry is required as well as the ability to type 40 wpm.
Ability to remain calm in less than calm circumstances.
Strong Verbal and Written Communication Skills.
Flexibility, versatility, and reliability as a team player.
Physical Requirements:
Must be able to sit at desk for long periods.
May occasionally require walking, bending, or stretching.
Occasionally lifts, carries, pushes, and/or pulls equipment, materials, and supplies weighing 20 pounds or less.
The potential for eyestrain exists with long-term exposure to the computer monitor.
Must have adequate or corrected vision, hearing, and speech in order to communicate effectively via telephone, radio, and face to face.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$35k-40k yearly est. 1d ago
Field-Technical Service Rep
Alamogroupcareercenter
Customer support representative job in Selma, AL
Alamo Group Ag Americas, LLC. is currently recruiting for an experienced Field-Technical Service Representative to join the Alamo Group Ag Americas Team in Selma, Alabama.
Alamo Group Ag Americas, Inc., a member of the Alamo Group family of companies, is the leading North American manufacturer of rotary cutters, finishing mowers, landscape tools, and tractor-mounted implements used in the agricultural market. Located in Selma, Alabama for over 70 years, Alamo Group Ag Americas' products have earned an enviable reputation for their ruggedness and durability in the most challenging work environments.
To apply for this position go to www.bushhog.com
Alamo Group Ag Americas Inc. offers competitive salary, benefits and relocation assistance.
For additional information about Bush Hog, Inc., please visit our company website at www.bushhog.com or check out our Facebook page.
$30k-54k yearly est. 17h ago
Customer Support Technician
360 It Professionals 3.6
Customer support representative job in Montgomery, AL
360 IT Professionals is a California base Minority Business Enterprise specializing in the field of IT Consulting and Staffing. Since our Inception we have been providing industry leading IT solutions for Staffing and Software Development. We have
more than
30 IT Staffing Services contracts
across USA and working
closely with
Fortune 500 Companies
and
Key Private sector Agencies.
We
are providing staffing support to more than
10 State Customers
across USA
and have successfully
staffed for more than 260 roles in last 6 months.
Job Description
Job Title:
CustomerSupport Technician
Duration:
2 months with likely extension up to further 2 years
Work Location: Montgomery, AL
Interview methods: Phone/Skype/F2F
Required Skills:
Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems. This reports directly to the Support Services Supervisor of Desktop Support, and serves as the first tier OIT Desktop Support to assist State Agencies with any issues (hardware, software, network). They are expected to respond efficiently and effectively to Service Desk tickets from OIT end users which are received by phone, email, or walk in and either resolve the issue or elevate the issue to the appropriate tier-2 level support if necessary. This position is required to accurately record all resolution steps to the current tracking software with a complete description of the problem, end user contract information, organization, resolution, and any other attributes required to support future end user queries.
Skills Required
Learner/entry level role. Provides Tier 1 support of low to medium complexity. Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers. In general, follows documented procedures and checklists. Microsoft/Windows OS/MAC OS/Apple product Installation and basic troubleshooting of software and hardware issues. The ability to troubleshoot in a timely manner and follow written instructions. CompTIA A+ break/fix field related experience in a desktop support role from initial set-up to finished product. Excellent interpersonal skills and the ability to communicate with others in a positive professional manner. Familiar with Active Directory, virtual environments, storage area servers/networks, LAN/WAN, MS Exchange, MS SharePoint and Office 365.
Qualifications
Skills Preferred:
Experience Required:
Typically has 1 to 2 years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills.
Education Required :
Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. CompTIA A+
Additional Information
***
Local candidates strongly preferred****
$33k-46k yearly est. 1d ago
Customer Success Executive
Lumen 3.4
Customer support representative job in Montgomery, AL
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The **Customer Success Executive** is a customer-facing role that ensures our largest customers are wildly successful in delivering on their critical business objectives through leveraging their current Lumen solutions. This is accomplished by viewing our products from the customers' perspective, monitoring early indicators of customer health, proactively addressing their concerns, and helping them better use our technology to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engages sales accordingly.
**The Main Responsibilities**
+ Build **long-term, value-based relationships** with decisionmakers and influencers to understand the customer's landscape and establish loyalty
+ **Manage overall customer metrics** , including usage data, health indicators and renewal dates to align with customer objectives
+ Evaluate **product and portal** **adoption maturity level** to address roadblocks and provide best practices and a prescriptive approach to address needs
+ Construct and implement a **customer success plan** across all steps of the lifecycle, setting expectations for each milestone, ensuring personalized value, and driving positive customer experience to achieve desired outcomes
+ **Recognize opportunities for expansion** based on knowledge of the Lumen portfolio, partnering with sales as necessary
+ Implement **revenue management practices** driving accountability and goal alignment, revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
+ **Manage risks to customer success,** identify root causes, define and activate solutions, and deploy cross-functional support to resolve
+ Partner with sales, delivery & support to set proper expectations and ensure **successful deployment of solutions and services**
+ Responsible for defining and executing **renewal strategy** via clear alignment of customer priorities and roadmap, incorporating on-net migrations, managing writedowns positively impacting Lumen profit margins
**What We Look For in a Candidate**
+ Experience: 7+ years customer success or account management experience
+ Education Level: Bachelor's Degree or equivalent work experience
+ Experience in working with complex, Fortune 500, multi-divisional, international customer
+ Comfortable presenting, consulting, and advising at C-level and other executives
+ Assertive verbal and written communications skills with ability to build strategic relationships (deep and wide) within organizations
+ Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
+ Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
+ Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
+ Brings strong technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
+ Effective and confident decision making based on business and financial principles
+ Working knowledge of MS Office suite
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$86,825 - $115,763 in these states: FL
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits (****************************************************
+ Bonus Structure
\#LI-Onsite
**What to Expect Next**
Requisition #: 341108
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
$25k-30k yearly est. 3d ago
Client Relations Specialist
The Strickland Group 3.7
Customer support representative job in Montgomery, AL
Join Our Dynamic Team - Unlock Your Potential!
Are you ready to take control of your future and build a career in one of the most stable and lucrative industries? We are seeking driven individuals to join our thriving insurance team, where you'll receive top-tier training, support, and unlimited income potential.
NOW HIRING:
✅ Licensed Life & Health Agents
✅ Unlicensed Individuals (We'll guide you through the licensing process!)
We're looking for our next leaders-those who want to build a career or an impactful part-time income stream.
Is This You?
✔ Willing to work hard and commit for long-term success?
✔ Ready to invest in yourself and your business?
✔ Self-motivated and disciplined, even when no one is watching?
✔ Coachable and eager to learn?
✔ Interested in a business that is both recession- and pandemic-proof?
If you answered YES to any of these, keep reading!
Why Choose Us?
💼 Work from anywhere - full-time or part-time, set your own schedule.
💰 Uncapped earning potential - Part-time: $40,000-$60,000+/year | Full-time: $70,000-$150,000+++/year.
📈 No cold calling - You'll only assist individuals who have already requested help.
❌ No sales quotas, no pressure, no pushy tactics.
🧑 🏫 World-class training & mentorship - Learn directly from top agents.
🎯 Daily pay from the insurance carriers you work with.
🎁 Bonuses & incentives - Earn commissions starting at 80% (most carriers) + salary.
🏆 Ownership opportunities - Build your own agency (if desired).
🏥 Health insurance available for qualified agents.
🚀 This is your chance to take back control, build a rewarding career, and create real financial freedom.
👉 Apply today and start your journey in financial services!
(
Results may vary. Your success depends on effort, skill, and commitment to training and sales systems.
)
$30k-51k yearly est. Auto-Apply 60d+ ago
Call Center Representative
Non-Providers Careers 4.2
Customer support representative job in Montgomery, AL
Join Our Team at The Center for Pain!
Are you a skilled and compassionate Call Center Representative looking for a fulfilling center opportunity? Look no further! The Center for Pain is seeking a dedicated individual to join our dynamic team and contribute to providing exceptional care to our patients.
Position: Call Center Representative
About Us: At The Center for Pain, we take pride in delivering top-notch healthcare services in a friendly and efficient environment. Our dedicated team of professionals is committed to providing excellent care to our patients. With a strong focus on a healthy work-life balance, we offer a competitive wage and a supportive work environment.
What Sets Us Apart:
Great Lifestyle: We understand the importance of a balanced lifestyle, and our clinic promotes a healthy and positive work environment.
Competitive Wage: We offer a competitive package to recognize and reward your skills and dedication.
Fantastic Team: Join a group of fellow employees who are not just colleagues but a supportive and collaborative team.
Efficiency: Despite our busy schedule, we pride ourselves on being highly efficient, ensuring a streamlined and organized work environment.
Exceptional Physicians: Work alongside experienced and compassionate physicians who are leaders in pain management, providing an excellent learning environment.
Health Insurance Benefits: Comprehensive health insurance coverage for employees, ensuring peace of mind for you and your family.
Key Responsibilities:
Handle incoming calls from patients and healthcare providers to schedule appointments for pain management services.
Provide exceptional customer service by addressing patient inquiries, concerns, and requests with empathy and professionalism.
Communicate effectively with patients to confirm appointments, provide necessary pre-appointment instructions, and answer any questions.
Utilize scheduling software to coordinate and organize patient appointments efficiently.
Ensure accurate entry of patient information and appointment details into the system.
Work closely with healthcare providers to accommodate urgent and specialized appointment requests.
Communicate schedule changes or adjustments to relevant staff members promptly.
Qualifications:
Previous experience in a call center or customer service role, preferably in a healthcare setting.
Strong communication skills with focus of empathy and active listening.
Proficient computer skills, including experience with scheduling software and electronic health records.
Ability to multitask and prioritize in a fast-paced environment.
Attentional to detail and accuracy in data entry.
Knowledge of medical terminology and pain management practices is a plus.
Commitment to maintaining patient confidentiality and adhering to HIPAA regulations.
If you are passionate about making a positive impact in the lives of patients and want to be a part of our dedicated team, please apply today!
Don t miss out on this opportunity to grow your career and contribute to the success of The Center for Pain! Join us in providing great care to those in need. We look forward to welcoming you to the team!
$22k-29k yearly est. 10d ago
Call Center Representative
116508 Innovation at Work
Customer support representative job in Montgomery, AL
Job DescriptionDescription:
· Must operate (cell phones, UAB paging, Access 3000, ASCOM phone) and/or monitor electronic telephone attendant console, a personal computer (PC), radio paging system, two-way radio, public address system, and other associated equipment. Have the ability to handle: emergency calls, medical emergencies, fire procedures, control groups, bomb threats, knowledge of the security alarms, disaster plans and other urgent matters as they arise.
· The operator must work independently, carrying out recurring duties following established policies and procedures.
· The operator must have the ability to problem solve and make decisions in emergency situations.
· Operators must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work condition.
· Telephone operator must be able to speak and understand English as a primary language with a high level of comprehension.
· Operators must have excellent customer service skills.
· Be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, appointment calls) over varied circuits or routings, or performing information operator work.
· The Candidate shall ensure that the switchboard is manned 24 hours per day, seven days per week, including holidays.
· The Candidate shall provide general and patient information to direct person-to-person contacts
· The Candidate shall handle emergency calls, such as cardiac arrests, telephone or telephone system failure, fire alarms, control panel alarms, bomb threats, disasters, etc., by contacting the appropriate VA personnel and/or telephone technician
· The Candidate shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number.
· The Candidate shall respond to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
· The Candidate shall respond to all operator assisted calls within 30 seconds and initiate appropriate action(s) upon request from the caller.
· The Candidate shall collect relevant caller data to assist with measurement, tracking and reporting activities.
· The Candidate shall track inquires, questions and answers and provide resolution.
· The Candidate must be familiar with the Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, and other similar situations.
· The Candidate must be able to Speak Clearly and in a Proper Tone So As To Be understood in all capacities.
· The Candidate shall maintain and update Various On-Call Schedules.
· The Candidate shall operate monitor and responds to fire and smoke alarms.
· The Candidate shall provide directory information for both internal and external caller through computer system
· The Candidate should have ability to handle busy switchboard and emergency situations.
· The Candidate should provide best customer service at all times while using good discretion and judgment.
· The Candidate shall perform Other Duties as Assigned or Directed to Ensure Smooth Operation of the Department.
Requirements:
MINIMUM REQUIRED SKILLS/EXPERIENCE:
· The Candidate must have 1 -2 years of experience as a Telephone Operator.
· The Candidate must be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, collect calls, appointment calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization.
· The Candidate must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work conditions.
$22k-29k yearly est. 28d ago
Call Center Representative
Kuresmart Pain Management
Customer support representative job in Montgomery, AL
Join Our Team at The Center for Pain! Are you a skilled and compassionate Call Center Representative looking for a fulfilling center opportunity? Look no further! The Center for Pain is seeking a dedicated individual to join our dynamic team and contribute to providing exceptional care to our patients.
Position: Call Center Representative
About Us: At The Center for Pain, we take pride in delivering top-notch healthcare services in a friendly and efficient environment. Our dedicated team of professionals is committed to providing excellent care to our patients. With a strong focus on a healthy work-life balance, we offer a competitive wage and a supportive work environment.
What Sets Us Apart:
* Great Lifestyle: We understand the importance of a balanced lifestyle, and our clinic promotes a healthy and positive work environment.
* Competitive Wage: We offer a competitive package to recognize and reward your skills and dedication.
* Fantastic Team: Join a group of fellow employees who are not just colleagues but a supportive and collaborative team.
* Efficiency: Despite our busy schedule, we pride ourselves on being highly efficient, ensuring a streamlined and organized work environment.
* Exceptional Physicians: Work alongside experienced and compassionate physicians who are leaders in pain management, providing an excellent learning environment.
* Health Insurance Benefits: Comprehensive health insurance coverage for employees, ensuring peace of mind for you and your family.
Key Responsibilities:
* Handle incoming calls from patients and healthcare providers to schedule appointments for pain management services.
* Provide exceptional customer service by addressing patient inquiries, concerns, and requests with empathy and professionalism.
* Communicate effectively with patients to confirm appointments, provide necessary pre-appointment instructions, and answer any questions.
* Utilize scheduling software to coordinate and organize patient appointments efficiently.
* Ensure accurate entry of patient information and appointment details into the system.
* Work closely with healthcare providers to accommodate urgent and specialized appointment requests.
* Communicate schedule changes or adjustments to relevant staff members promptly.
Qualifications:
* Previous experience in a call center or customer service role, preferably in a healthcare setting.
* Strong communication skills with focus of empathy and active listening.
* Proficient computer skills, including experience with scheduling software and electronic health records.
* Ability to multitask and prioritize in a fast-paced environment.
* Attentional to detail and accuracy in data entry.
* Knowledge of medical terminology and pain management practices is a plus.
* Commitment to maintaining patient confidentiality and adhering to HIPAA regulations.
If you are passionate about making a positive impact in the lives of patients and want to be a part of our dedicated team, please apply today!
Dont miss out on this opportunity to grow your career and contribute to the success of The Center for Pain! Join us in providing great care to those in need. We look forward to welcoming you to the team!
$22k-29k yearly est. 11d ago
Call Center Representative
Clearway Pain Solutions Institute 3.8
Customer support representative job in Montgomery, AL
Join Our Team at The Center for Pain! Are you a skilled and compassionate Call Center Representative looking for a fulfilling center opportunity? Look no further! The Center for Pain is seeking a dedicated individual to join our dynamic team and contribute to providing exceptional care to our patients.
Position: Call Center Representative
About Us: At The Center for Pain, we take pride in delivering top-notch healthcare services in a friendly and efficient environment. Our dedicated team of professionals is committed to providing excellent care to our patients. With a strong focus on a healthy work-life balance, we offer a competitive wage and a supportive work environment.
What Sets Us Apart:
* Great Lifestyle: We understand the importance of a balanced lifestyle, and our clinic promotes a healthy and positive work environment.
* Competitive Wage: We offer a competitive package to recognize and reward your skills and dedication.
* Fantastic Team: Join a group of fellow employees who are not just colleagues but a supportive and collaborative team.
* Efficiency: Despite our busy schedule, we pride ourselves on being highly efficient, ensuring a streamlined and organized work environment.
* Exceptional Physicians: Work alongside experienced and compassionate physicians who are leaders in pain management, providing an excellent learning environment.
* Health Insurance Benefits: Comprehensive health insurance coverage for employees, ensuring peace of mind for you and your family.
Key Responsibilities:
* Handle incoming calls from patients and healthcare providers to schedule appointments for pain management services.
* Provide exceptional customer service by addressing patient inquiries, concerns, and requests with empathy and professionalism.
* Communicate effectively with patients to confirm appointments, provide necessary pre-appointment instructions, and answer any questions.
* Utilize scheduling software to coordinate and organize patient appointments efficiently.
* Ensure accurate entry of patient information and appointment details into the system.
* Work closely with healthcare providers to accommodate urgent and specialized appointment requests.
* Communicate schedule changes or adjustments to relevant staff members promptly.
Qualifications:
* Previous experience in a call center or customer service role, preferably in a healthcare setting.
* Strong communication skills with focus of empathy and active listening.
* Proficient computer skills, including experience with scheduling software and electronic health records.
* Ability to multitask and prioritize in a fast-paced environment.
* Attentional to detail and accuracy in data entry.
* Knowledge of medical terminology and pain management practices is a plus.
* Commitment to maintaining patient confidentiality and adhering to HIPAA regulations.
If you are passionate about making a positive impact in the lives of patients and want to be a part of our dedicated team, please apply today!
Dont miss out on this opportunity to grow your career and contribute to the success of The Center for Pain! Join us in providing great care to those in need. We look forward to welcoming you to the team!
$22k-28k yearly est. 11d ago
Customer Service Representative
Norris Insurance Group LLC 3.2
Customer support representative job in Montgomery, AL
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Dental insurance
Health insurance
Paid time off
Wellness resources
Attention Job Seekers! Join Our Allstate Agency - Norris Insurance Group!
We're thrilled to announce that our Mega Agency, representing Allstate Insurance, is expanding rapidly! We are currently seeking dynamic and motivated Customer Service Representative to join our team across three convenient locations. This is an incredible opportunity to be part of an industry-leading company with a combined premium of a staggering $18 million dollars!
Why Choose Norris Insurance Group?
Unlimited Earning Potential: At our Agency, we believe in rewarding your hard work! With our competitive compensation package, you'll have the opportunity to earn a substantial income and unlock limitless financial growth.
Strong Industry Presence: Allstate Insurance is a renowned name in the insurance industry, and our Agency proudly represents their trusted brand. Joining our team means becoming part of a well-established company with a solid reputation and a loyal customer base.
Comprehensive Training and Support: We understand that starting a new role can be challenging. That's why we provide comprehensive training and ongoing support to help you succeed. Whether you're a seasoned professional or new to the industry, we'll equip you with the knowledge and resources needed to excel.
Collaborative Team Environment: We foster a positive and collaborative team culture where everyone's contribution is valued. You'll work alongside talented individuals who are passionate about what they do, creating a supportive and motivating environment.
Requirements:
1 - 2 years of customer service experience
Pleasant personality and dependable
P&C insurance license is preferred
Must be skilled in using computer programs and must be very comfortable with using any and all types of technology (Microsoft Office Suite, Excel, Word, etc)
Excellent interpersonal skills and communication skills - written, verbal and listening
People-oriented, organized and able to work independently as well as with the team.
Ability to multitask
Responsibilities:
Establish customer relationships and follow up with customers, as needed.
Answer phones/ incoming calls as well as making outbound calls
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Shift:
No nights
Ability to commute/relocate:
Troy, AL 36081: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
$27k-34k yearly est. 2d ago
Customer Service Rep - INSIDE SALES!
Elite Level Marketing 4.0
Customer support representative job in Montgomery, AL
No Goal Or Aspiration Is Too Big To Attain With Hard Work And Determination. Our Team And Clients Are The Lifeblood Of Our Success. Anything Is Possible. In Our Dictionary The Word No Does Not Exist. Elite Level Marketing Was Created To Acquire And Retain Customers In A Personalized Manner For All Types Of Companies. Today, We Are A Market Leader In Outsourced Marketing And Innovative Marketing Campaigns.
Job Description
Elite Level Marketing
is seeking a Customer Service and Sales Representative to join our team! Our ideal candidate is a person who is flexible, adaptable, and trainable. A person looking for a long term career and wants to get their foot in the door with a company to grow. You will resolve customer questions and offer solutions to drive company revenue. We are hiring this week, so apply now for immediate review and possible interview.
Looking For:
Competitive nature
Student mentality
Leadership potential
Gain business experience
Willingness to start at an entry level position and move up
Qualifications
Responsibilities:
Present and sell company products and services to new and existing customers
Prospect and contact potential customers
Reach agreed upon sales targets by the deadline
Resolve customer inquiries and complaints
Set follow-up appointments to keep customers aware of latest developments
Create sales material to present to customers
Qualifications:
High school diploma/ GED
Competitive and sports minded
Ability to build rapport with clients
Strong negotiation skills
Deadline and detail oriented
Friendly, outgoing with good communication skills
Professional demeanor, organized, hard working
Why Work For Us:
Industry training with leadership
Upward mobility is merit based, not on seniority
Family environment and encouraging culture
Genuine care for employees within our company
Travel Opportunities
Weekly paychecks (hourly pay + commissions)
Generous bonus program
Schedule flexibility (great for college students!)
Additional Information
No experience is necessary. Advancement is based solely on performance, not on seniority. We are filling positions ASAP, so please respond promptly if interested.
Please note; all applicants should have living accommodation in the area. Due to the high number of qualified people looking for work in the area, we cannot hold spots for those hoping to relocate once they find work.
$24k-31k yearly est. 1d ago
Front Desk CSR
Foley 4.1
Customer support representative job in Troy, AL
Work at the front desk and around the gym. Duties include answering the telephone, handling info calls, providing gym tours, explaining membership options and enrolling customers for membership, cleaning, cash register operation and retail sales.
JOIN THE CLUB.
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
$24k-31k yearly est. Auto-Apply 60d+ ago
Client Associate
W.F. Young 3.5
Customer support representative job in Montgomery, AL
About this role:
Wells Fargo is seeking a Client Associate in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about the career areas and business divisions at wellsfargojobs.com.
In this role you will:
Assist Financial Advisor(s) colleagues with service and operational related activities such as providing service to clients via telephone, direct interaction and/or written correspondence
Facilitate Financial Advisor and client requests for account related information and/or quotes
Schedule and prepare for appointments with new or prospective clients
Establish and service client accounts, prepare forms, research account inquiries and/or issues, and enter security order tickets after being approved by the Financial Advisor(s)
Execute various administrative functions for the Financial Advisor(s) and Branch Management including, but not limited to, tracking referrals, assisting with marketing related activities, establishing, and maintaining files to meet the firm's regulatory requirements
Establish and maintain filing and record keeping necessary to support efforts to service and grow client relationships
Acts as the liaison for all referral sources by reviewing paperwork for completeness and forwarding to management for review when applicable
Required Qualifications:
2+ years of Brokerage and Client Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Brokerage client support experience or financial services industry experience
Administrative support experience in financial services
Experience interacting directly with customers
Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
Client service focus with the ability to listen to customer needs and recommend solutions
Ability to prioritize work, meet deadlines, achieve goals, and work in a dynamic and complex environment
Job Expectations:
Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.
This position is subject to FINRA background screening requirements. Candidates must successfully complete and pass a background check prior to hire. In accordance with FINRA rules, individuals who are subject to statutory disqualification are not eligible to be associated with a FINRA-registered broker-dealer. Successful candidates must also meet and comply with ongoing regulatory obligations, which include periodic screening and mandatory reporting of certain incidents.
This position is not eligible for Visa sponsorship.
Posting location: 2660 Eastchase Ln. Montgomery, AL 36117
Posting End Date:
29 Jan 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
$33k-41k yearly est. Auto-Apply 3d ago
TES Veterinary Customer Service Rep (all shifts)
Auburn University 3.9
Customer support representative job in Auburn, AL
Details** Information **Requisition Number** TES3113P **Home Org Name** Clinical Sciences **Division Name** College of Veterinary Medicine Title** TES Veterinary Customer Service Rep (all shifts) **Estimated Hours Per Week** 20-40
**Anticipated Length of Assignment**
1 year
**Job Summary**
**This is a pooled posting. This posting will remain open for an extended period of time and selected applicants will be contacted as future staffing needs arise.**
We have openings for day shift and night shift positions. Day shift will be scheduled between the hours of 6am - 6pm, Mon - Fri. Overnight shifts will be between 6pm - 6am, Mon - Fri. Some weekends and occasional holidays will be necessary. Total hours per week and shift details will be discussed at interview and upon hire. Flexibility is necessary.
The College of Veterinary Medicine is hiring **TES Veterinary Customer Service Representatives** . This role will be responsible for clerical duties related to veterinary care and treatment, processes invoices and payments, direct incoming phone calls, and provide support to veterinary team. Processes clients' animals for admission into and discharge out of Auburn University Veterinary Teaching Hospitals.
Temporary Employment Services (TES ), a unit of the Auburn University Department of Human Resources, is an in-house support center established to meet the temporary employment needs of the university.TES provides qualified and dedicated temporary employees in a wide variety of occupations to meet the staffing needs throughout the campus. Temporary employees are hired for a variety of reasons with the most common being:
+ Assistance in the place of a regular employee who is absent for a specified period of time
+ Additional assistance during periods of abnormal or peak workloads
+ Assistance with special projects
+ Seasonal work
+ Emergencies
If you are looking for an employment opportunity,TES is a great way to showcase your professional skills and assist Auburn University while gaining valuable work experience within higher education.
**AU student employees are not eligible for TES .**
**Essential Functions**
+ Welcomes clients to the hospital, registers clients' animals that are in need of medical attention and verifies client, patient, and referring veterinarian demographics.
+ Ensures all proper paperwork is completed, gathers records from other veterinary facilities as needed, compiles the physical medical record, and alerts the appropriate clinical personnel of the patient's arrival.
+ Communicates frequently with the clinical team regarding patient/client needs and expectations.
+ Receives and screens telephone calls.
+ Provides information and assistance to callers and/or visitors regarding clinic and hospital procedures and processes.
+ Determines appropriate course of action, referral, or response.
+ Communicates admissions information, fees, discharge date(s), clinic regulations, or other clinic services to clients.
+ Discharges clients in a timely and appropriate manner.
+ Addresses any past accounts or financial follow-ups.
+ Confirms client does not have any further clinical questions.
+ Assist clinicians with patient examinations, simple treatments, and recording patient data under direct supervision when needed.
+ Abides by rules and regulations for Veterinary Client Representatives as defined by the American Animal Hospital Association and policies and protocol of the College of Veterinary Medicine and teaching hospitals.
**Why Work at Auburn?**
+ **Life-Changing Impact** : Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
+ **Culture of Excellence** : We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
+ **We're Here for You** : Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
+ **Sweet Home Alabama** : The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
+ **A Place for Everyone** : Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
Ready to lead and shape the future of higher education? Apply today! War Eagle!
**Minimum Qualifications**
High school diploma or equivalent
Expectations: Medical Office Experience
**Desired Qualifications**
+ Experience in a referral veterinary practice is highly desired.
+ Excellent written and interpersonal communication skills, including public speaking skills and customer service skills
+ Experience with medical software such as an electronic medical record, practice management software (UVIS , Cornerstone, etc.), scheduling system, billing system, etc.
+ Education beyond the high school diploma or equivalent from an accredited institution is desired.
+ The successful candidate will possess excellent stress management and critical thinking skills.
Posting Detail Information
**Salary Range**
$15.00 - $16.00/hour based on experience (shift differentials provided for overnight shifts)
**Work Hours**
Day shift is between 6am - 6pm, Mon - Fri. Overnight shift is between 6pm - 6am, Mon - Fri. Some weekends and holidays will be necessary. Total hours per week and shift details will be discussed at interview.
**City position is located in:**
Auburn
**State position is located:**
Alabama
**Posting Date**
11/07/2025
**Closing Date**
**Equal Opportunity Compliance Statement**
It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit theirwebsite (*************************************** to learn more.
**Special Instructions to Applicants**
**Quick Link for Internal Postings**
*******************************************
**Documents Needed to Apply**
**Required Documents**
**Optional Documents**
1. Resume
2. Cover Letter
3. Other
4. Other Documentation
5. Other Documentation (2)
$15-16 hourly 60d+ ago
Scheduler/Call Center Representative
Yadkin Valley Cabinet Co 4.0
Customer support representative job in Montgomery, AL
Yadkin Valley Cabinet Co., Inc. was established in 1989 and has witnessed a tremendous amount of growth in a short period of time. We implement cutting edge technology that permits us to be competitive in all aspects of cabinet production.
Job Description
Core responsibilities include:
Answers all incoming calls and dispatch requests
Dispatches and assigns service requests
Performs duties as a member of a team where the following duties and
responsibilities will be shared and adjusted to the customer's and/or
leader's needs:
Supports the leaders in support services and should be Customer oriented.
Relates to all customers in a friendly, accommodating, and respectful
manner that creates good will.
Sets high personal standards of performance and accepts responsibility and accountability of all actions.
Committed to performance improvement and positive change and adheres to
department dress code and proper hygiene when reporting to work and
performing job duties.
Qualifications
Minimum Requirements:
Must be able to read, write, comprehend, and communicate the English language.
High school diploma or GED required.
Six months to one year of previous related experience and delegation skills is desired.
Five years working with computers and data entry is required as well as the ability to type 40 wpm.
Ability to remain calm in less than calm circumstances.
Strong Verbal and Written Communication Skills.
Flexibility, versatility, and reliability as a team player.
Physical Requirements:
Must be able to sit at desk for long periods.
May occasionally require walking, bending, or stretching.
Occasionally lifts, carries, pushes, and/or pulls equipment, materials, and supplies weighing 20 pounds or less.
The potential for eyestrain exists with long-term exposure to the computer monitor.
Must have adequate or corrected vision, hearing, and speech in order to communicate effectively via telephone, radio, and face to face.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$35k-40k yearly est. 60d+ ago
Customer Support Technician
360 It Professionals 3.6
Customer support representative job in Montgomery, AL
360 IT Professionals is a California base Minority Business Enterprise specializing in the field of IT Consulting and Staffing. Since our Inception we have been providing industry leading IT solutions for Staffing and Software Development. We have
more than 30 IT Staffing Services contracts across USA and working
closely with Fortune 500 Companies and Key Private sector Agencies. We
are providing staffing support to more than 10 State Customers across USA
and have successfully staffed for more than 260 roles in last 6 months.
Job Description
Job Title: CustomerSupport Technician
Duration: 2 months with likely extension up to further 2 years
Work Location: Montgomery, AL
Interview methods: Phone/Skype/F2F
Required Skills:
Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems. This reports directly to the Support Services Supervisor of Desktop Support, and serves as the first tier OIT Desktop Support to assist State Agencies with any issues (hardware, software, network). They are expected to respond efficiently and effectively to Service Desk tickets from OIT end users which are received by phone, email, or walk in and either resolve the issue or elevate the issue to the appropriate tier-2 level support if necessary. This position is required to accurately record all resolution steps to the current tracking software with a complete description of the problem, end user contract information, organization, resolution, and any other attributes required to support future end user queries.
Skills Required Learner/entry level role. Provides Tier 1 support of low to medium complexity. Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers. In general, follows documented procedures and checklists. Microsoft/Windows OS/MAC OS/Apple product Installation and basic troubleshooting of software and hardware issues. The ability to troubleshoot in a timely manner and follow written instructions. CompTIA A+ break/fix field related experience in a desktop support role from initial set-up to finished product. Excellent interpersonal skills and the ability to communicate with others in a positive professional manner. Familiar with Active Directory, virtual environments, storage area servers/networks, LAN/WAN, MS Exchange, MS SharePoint and Office 365.
Qualifications
Skills Preferred:
Experience Required: Typically has 1 to 2 years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills.
Education Required : Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. CompTIA A+
Additional Information
*** Local candidates strongly preferred****
$33k-46k yearly est. 60d+ ago
Call Center Representative - Montgomery, AL (Onsite)
Gainwelltechnologies
Customer support representative job in Montgomery, AL
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Call Center Representative - Montgomery, AL (Onsite) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.This position is part of a cross-functional team responsible for handling inbound calls from providers and/or recipients of Alabama Medicaid. Call Center Representatives are responsible for listening to provider and/or recipient needs/issues and providing helpful solutions. This is a very high-volume call center.
Your role in our mission
This is an important position in Gainwell's commitment to helping clients deliver better health and human services outcomes.
* Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
* Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
* Update address information, verify benefit limits, adhere to the client's SLAs, and consistently meet production targets
* Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
* Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
* This position is for a Call Center Representative that will be cross-trained to take calls for both the Provider Assistance Center and the Electronic Media Claims Helpdesk.
What we're looking for
* Call Center Experience: Minimum of 1 year of experience in a call center environment preferred.
* Customer Service: Demonstrated ability to provide high-quality customer service, primarily over the phone, to Medicaid recipients.
* Eligibility & Claims Support: Assist recipients with a range of inquiries related to eligibility and claims payments, providing clear and accurate information.
* Problem Resolution: Identify and resolve common issues, including demographic and provider-related discrepancies that may impact eligibility or claim processing.
* Transportation Support: Submit Non-Emergency Transportation (NET) vouchers and collaborate with NET coordinators and Medicaid Agency Case Managers to ensure service accuracy and continuity
What you should expect in this role
* Onsite position in Montgomery, AL
* The Provider Assistance Center operates Monday-Friday, 8:00AM-5:00PM CST.
* The EMC Helpdesk operates Monday-Friday, 7:00AM-8:00PM CST; Saturdays, 9:00AM-5:00PM CST; and on holidays with the exception of Thanksgiving and Christmas Day.
* As part of the application process for this position, you will be required to complete an assessment in order to proceed further.
* Video cameras must be used during all interviews, as well as during the initial week of orientation.
Employee Benefits & Perks:
* Health benefits (medical, dental, and vision) begin on Day 1 of employment.
* 401(k) with company match and additional benefits become available within the first few months.
* Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell.
* Career growth and advancement opportunities are encouraged and supported.
* A company-provided computer is supplied for work use.
#LI-ONSITE #LI-PP1 #LI-CM1
The pay range for this position is $27,200.00 - $38,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
$27.2k-38.9k yearly 23d ago
Call Center Rep 3:00pm-11pm Part Time
116508 Innovation at Work
Customer support representative job in Montgomery, AL
Job DescriptionDescription:
· Must operate (cell phones, UAB paging, Access 3000, ASCOM phone) and/or monitor electronic telephone attendant console, a personal computer (PC), radio paging system, two-way radio, public address system, and other associated equipment. Have the ability to handle: emergency calls, medical emergencies, fire procedures, control groups, bomb threats, knowledge of the security alarms, disaster plans and other urgent matters as they arise.
· The operator must work independently, carrying out recurring duties following established policies and procedures.
· The operator must have the ability to problem solve and make decisions in emergency situations.
· Operators must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work condition.
· Telephone operator must be able to speak and understand English as a primary language with a high level of comprehension.
· Operators must have excellent customer service skills.
· Be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, appointment calls) over varied circuits or routings or performing information operator work.
· The Candidate shall ensure that the switchboard is manned 24 hours per day, seven days per week, including holidays.
· The Candidate shall provide general and patient information to direct person-to-person contacts
· The Candidate shall handle emergency calls, such as cardiac arrests, telephone or telephone system failure, fire alarms, control panel alarms, bomb threats, disasters, etc., by contacting the appropriate VA personnel and/or telephone technician
· The Candidate shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number.
· The Candidate shall respond to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
· The Candidate shall respond to all operator assisted calls within 30 seconds and initiate appropriate action(s) upon request from the caller.
· The Candidate shall collect relevant caller data to assist with measurement, tracking and reporting activities.
· The Candidate shall track inquires, questions and answers and provide resolution.
· The Candidate must be familiar with the Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, and other similar situations.
· The Candidate must be able to Speak Clearly and in a Proper Tone So As To Be understood in all capacities.
· The Candidate shall maintain and update Various On-Call Schedules.
· The Candidate shall operate monitor and responds to fire and smoke alarms.
· The Candidate shall provide directory information for both internal and external caller through computer system
· The Candidate should have ability to handle busy switchboard and emergency situations.
· The Candidate should provide best customer service at all times while using good discretion and judgment.
· The Candidate shall perform Other Duties as Assigned or Directed to Ensure Smooth Operation of the Department.
Requirements:
MINIMUM REQUIRED SKILLS/EXPERIENCE:
· The Candidate must have 1 -2 years of experience as a Telephone Operator.
· The Candidate must be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, collect calls, appointment calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization.
· The Candidate must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work conditions.
$22k-29k yearly est. 19d ago
Learn more about customer support representative jobs
How much does a customer support representative earn in Montgomery, AL?
The average customer support representative in Montgomery, AL earns between $23,000 and $37,000 annually. This compares to the national average customer support representative range of $29,000 to $47,000.
Average customer support representative salary in Montgomery, AL