Delinquency counselor vs collections, customer service

The differences between delinquency counselors and collectionss, customer service can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a delinquency counselor and a collections, customer service. Additionally, a delinquency counselor has an average salary of $45,996, which is higher than the $32,870 average annual salary of a collections, customer service.

The top three skills for a delinquency counselor include collection systems, collection practices and delinquent accounts. The most important skills for a collections, customer service are strong customer service, customer service, and payment arrangements.

Delinquency counselor vs collections, customer service overview

	Delinquency Counselor	Collections, Customer Service
Yearly salary	$45,996	$32,870
Hourly rate	$22.11	$15.80
Growth rate	-8%	-8%
Number of jobs	27,184	161,544
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	High School Diploma, 33%
Average age	46	46
Years of experience	12	12

Delinquency counselor vs collections, customer service salary

Delinquency counselors and collectionss, customer service have different pay scales, as shown below.

	Delinquency Counselor	Collections, Customer Service
Average salary	$45,996	$32,870
Salary range	Between $34,000 And $62,000	Between $27,000 And $39,000
Highest paying City	-	Danvers, MA
Highest paying state	-	Virginia
Best paying company	-	University of California
Best paying industry	-	Automotive

Differences between delinquency counselor and collections, customer service education

There are a few differences between a delinquency counselor and a collections, customer service in terms of educational background:

	Delinquency Counselor	Collections, Customer Service
Most common degree	Bachelor's Degree, 47%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Delinquency counselor vs collections, customer service demographics

Here are the differences between delinquency counselors' and collectionss, customer service' demographics:

	Delinquency Counselor	Collections, Customer Service
Average age	46	46
Gender ratio	Male, 43.3% Female, 56.7%	Male, 29.3% Female, 70.7%
Race ratio	Black or African American, 14.5% Unknown, 4.2% Hispanic or Latino, 16.5% Asian, 3.9% White, 60.3% American Indian and Alaska Native, 0.5%	Black or African American, 11.4% Unknown, 4.2% Hispanic or Latino, 20.3% Asian, 3.8% White, 59.8% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between delinquency counselor and collections, customer service duties and responsibilities

Delinquency counselor example responsibilities.

Perform in-depth financial work-ups of members determining best-case scenarios and provide alternatives to members to avoid possible foreclosure.
Comply with FDCPA and RFDCPA regulations.
Analyze mortgagors for approval of HAMP or traditional modification.

Collections, customer service example responsibilities.

Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
Provide excellent verbal, written, oral communication skills, attend ongoing training of collections and FDCPA regulations and guidelines.
Provide excellent interpersonal, negotiation, and customer service skills via telephone.
Research accounts to verify credits and debits make are accurately post against supporting documents showing timely reflect within the FDCPA guidelines.
Prevent impending loss and increase profitability through negotiation and enforcement of schedule collection campaigns.
Submit additional information request by insurance companies such as medical records, primary/secondary insurance explanation of benefits (EOB).

Delinquency counselor vs collections, customer service skills

Common delinquency counselor skills

Collection Systems, 13%
Collection Practices, 12%
Delinquent Accounts, 10%
Payment Options, 9%
Credit Card Accounts, 9%
Optimal Solutions, 9%

Common collections, customer service skills

Strong Customer Service, 45%
Customer Service, 12%
Payment Arrangements, 5%
Credit Card Payments, 4%
Delinquent Accounts, 4%
Past Due Accounts, 3%

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Delinquency Counselor
Delinquency Counselor vs Collections, Customer Service

Updated January 8, 2025

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