Delinquency counselor vs collections representative

The differences between delinquency counselors and collections representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a delinquency counselor and a collections representative. Additionally, a delinquency counselor has an average salary of $45,996, which is higher than the $34,015 average annual salary of a collections representative.

The top three skills for a delinquency counselor include collection systems, collection practices and delinquent accounts. The most important skills for a collections representative are payment arrangements, customer service, and delinquent accounts.

Delinquency counselor vs collections representative overview

	Delinquency Counselor	Collections Representative
Yearly salary	$45,996	$34,015
Hourly rate	$22.11	$16.35
Growth rate	-8%	-8%
Number of jobs	27,184	85,275
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 47%	High School Diploma, 33%
Average age	46	46
Years of experience	12	12

Delinquency counselor vs collections representative salary

Delinquency counselors and collections representatives have different pay scales, as shown below.

	Delinquency Counselor	Collections Representative
Average salary	$45,996	$34,015
Salary range	Between $34,000 And $62,000	Between $26,000 And $42,000
Highest paying City	-	San Ramon, CA
Highest paying state	-	California
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between delinquency counselor and collections representative education

There are a few differences between a delinquency counselor and a collections representative in terms of educational background:

	Delinquency Counselor	Collections Representative
Most common degree	Bachelor's Degree, 47%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Delinquency counselor vs collections representative demographics

Here are the differences between delinquency counselors' and collections representatives' demographics:

	Delinquency Counselor	Collections Representative
Average age	46	46
Gender ratio	Male, 43.3% Female, 56.7%	Male, 30.6% Female, 69.4%
Race ratio	Black or African American, 14.5% Unknown, 4.2% Hispanic or Latino, 16.5% Asian, 3.9% White, 60.3% American Indian and Alaska Native, 0.5%	Black or African American, 12.2% Unknown, 3.9% Hispanic or Latino, 18.9% Asian, 3.4% White, 61.1% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between delinquency counselor and collections representative duties and responsibilities

Delinquency counselor example responsibilities.

Perform in-depth financial work-ups of members determining best-case scenarios and provide alternatives to members to avoid possible foreclosure.
Comply with FDCPA and RFDCPA regulations.
Analyze mortgagors for approval of HAMP or traditional modification.

Collections representative example responsibilities.

Protect A/R assets by managing a portfolio of accounts to maximize gainful sales and reduce debt losses.
Maintain effective communication and utilize negotiation skills with internal and external customers to effect collections while maintaining customer good will.
Submit all reconsideration and appeals if need.
Conduct periodic data cleaning of queues balances deny with deny appeals.
Resolve valid or authorize NSF charges due to decline credit cards or ACH transactions.
Collect and count inventories, reconcile purchases and scan UPC's and inputting price information.

Delinquency counselor vs collections representative skills

Common delinquency counselor skills

Collection Systems, 13%
Collection Practices, 12%
Delinquent Accounts, 10%
Payment Options, 9%
Credit Card Accounts, 9%
Optimal Solutions, 9%

Common collections representative skills

Payment Arrangements, 14%
Customer Service, 13%
Delinquent Accounts, 9%
Past Due Accounts, 6%
Customer Accounts, 4%
Debt Repayment, 4%

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Delinquency Counselor
Delinquency Counselor vs Collections Representative

Updated January 8, 2025

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