Dialer vs account representative

The differences between dialers and account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a dialer and an account representative. Additionally, an account representative has an average salary of $36,977, which is higher than the $36,839 average annual salary of a dialer.

The top three skills for a dialer include inbound calls, outbound calls and operations management. The most important skills for an account representative are customer service, patients, and patient accounts.

Dialer vs account representative overview

	Dialer	Account Representative
Yearly salary	$36,839	$36,977
Hourly rate	$17.71	$17.78
Growth rate	-8%	-8%
Number of jobs	1,572	183,446
Job satisfaction	-	-
Most common degree	High School Diploma, 33%	Bachelor's Degree, 52%
Average age	46	46
Years of experience	12	12

Dialer vs account representative salary

Dialers and account representatives have different pay scales, as shown below.

	Dialer	Account Representative
Average salary	$36,839	$36,977
Salary range	Between $25,000 And $53,000	Between $26,000 And $51,000
Highest paying City	-	Los Angeles, CA
Highest paying state	-	California
Best paying company	-	New Relic
Best paying industry	-	Finance

Differences between dialer and account representative education

There are a few differences between a dialer and an account representative in terms of educational background:

	Dialer	Account Representative
Most common degree	High School Diploma, 33%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Dialer vs account representative demographics

Here are the differences between dialers' and account representatives' demographics:

	Dialer	Account Representative
Average age	46	46
Gender ratio	Male, 42.7% Female, 57.3%	Male, 33.6% Female, 66.4%
Race ratio	Black or African American, 10.8% Unknown, 4.1% Hispanic or Latino, 22.9% Asian, 3.7% White, 58.1% American Indian and Alaska Native, 0.5%	Black or African American, 12.5% Unknown, 4.2% Hispanic or Latino, 17.3% Asian, 3.9% White, 61.6% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between dialer and account representative duties and responsibilities

Dialer example responsibilities.

Protect A/R assets by managing a portfolio of accounts to maximize gainful sales and reduce debt losses.
Train and knowledgeable on HIPPA privacy laws.
Maintain FDCPA compliance with all dialer operations and dialing programs.
Work closely with application development teams and vendors to tune and troubleshoot applications.
Redesign IVR flow to increase accuracy of inbound flow and reduce customer wait time.
Partner with the legal department to ensure compliance with Exeter's policies as well as FDCPA regulations.

Account representative example responsibilities.

Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
Manage the daily correspondence from assign practices with keeping doctor/patient confidentiality under consideration along with HIPPA regulations.
Manage and maintain an internal database system to generate reports and produce accurate account information for patients and insurance companies.
Educate physicians to use current ICD-9 diagnostic coding and preparation to begin ICD-10 coding requirements.
Analyze health care insurance/litigation patient account files to resolve outstanding and delinquent accounts due to the healthcare client.
Promote ThermoCool SmartTouch ablation catheter device to electrophysiologists.

Dialer vs account representative skills

Common dialer skills

Inbound Calls, 14%
Outbound Calls, 14%
Operations Management, 9%
IVR, 9%
FDCPA, 6%
Debt Repayment, 5%

Common account representative skills

Customer Service, 21%
Patients, 18%
Patient Accounts, 5%
Data Entry, 3%
Medicaid, 3%
Customer Satisfaction, 3%