Dialer vs account specialist

The differences between dialers and account specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a dialer and an account specialist. Additionally, an account specialist has an average salary of $42,586, which is higher than the $36,839 average annual salary of a dialer.

The top three skills for a dialer include inbound calls, outbound calls and operations management. The most important skills for an account specialist are customer service, patients, and account management.

Dialer vs account specialist overview

	Dialer	Account Specialist
Yearly salary	$36,839	$42,586
Hourly rate	$17.71	$20.47
Growth rate	-8%	-8%
Number of jobs	1,572	116,010
Job satisfaction	-	-
Most common degree	High School Diploma, 33%	Bachelor's Degree, 54%
Average age	46	46
Years of experience	12	12

Dialer vs account specialist salary

Dialers and account specialists have different pay scales, as shown below.

	Dialer	Account Specialist
Average salary	$36,839	$42,586
Salary range	Between $25,000 And $53,000	Between $28,000 And $62,000
Highest paying City	-	Washington, DC
Highest paying state	-	Virginia
Best paying company	-	Microsoft
Best paying industry	-	Finance

Differences between dialer and account specialist education

There are a few differences between a dialer and an account specialist in terms of educational background:

	Dialer	Account Specialist
Most common degree	High School Diploma, 33%	Bachelor's Degree, 54%
Most common major	Business	Business
Most common college	-	-

Dialer vs account specialist demographics

Here are the differences between dialers' and account specialists' demographics:

	Dialer	Account Specialist
Average age	46	46
Gender ratio	Male, 42.7% Female, 57.3%	Male, 32.2% Female, 67.8%
Race ratio	Black or African American, 10.8% Unknown, 4.1% Hispanic or Latino, 22.9% Asian, 3.7% White, 58.1% American Indian and Alaska Native, 0.5%	Black or African American, 13.2% Unknown, 4.1% Hispanic or Latino, 17.8% Asian, 3.7% White, 60.8% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between dialer and account specialist duties and responsibilities

Dialer example responsibilities.

Protect A/R assets by managing a portfolio of accounts to maximize gainful sales and reduce debt losses.
Train and knowledgeable on HIPPA privacy laws.
Maintain FDCPA compliance with all dialer operations and dialing programs.
Work closely with application development teams and vendors to tune and troubleshoot applications.
Redesign IVR flow to increase accuracy of inbound flow and reduce customer wait time.
Partner with the legal department to ensure compliance with Exeter's policies as well as FDCPA regulations.

Account specialist example responsibilities.

Cultivate productive long-term relationships with all assign accounts, and manage all reporting and presentation needs for RFP's.
Manage a portfolio of accounts end to end RFP program execution inclusive of pricing, contracting, process and technology solutions.
Manage the daily correspondence from assign practices with keeping doctor/patient confidentiality under consideration along with HIPPA regulations.
Deliver exceptional customer service to hospital accounts and internal sales representatives in accordance to revenue recognition policies and HIPAA regulations.
Experience with CMS 1500 and UB-04 claims using HCPC/CPT codes as well as NDC codes
Monitor CMS and real time aux codes.

Dialer vs account specialist skills

Common dialer skills

Inbound Calls, 14%
Outbound Calls, 14%
Operations Management, 9%
IVR, 9%
FDCPA, 6%
Debt Repayment, 5%

Common account specialist skills

Customer Service, 25%
Patients, 13%
Account Management, 6%
PowerPoint, 4%
Data Entry, 4%
Catheter, 3%