Dialer vs collections/accounts receivable

The differences between dialers and collections/accounts receivables can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a dialer and a collections/accounts receivable. Additionally, a collections/accounts receivable has an average salary of $38,949, which is higher than the $36,839 average annual salary of a dialer.

The top three skills for a dialer include inbound calls, outbound calls and operations management. The most important skills for a collections/accounts receivable are customer service, patients, and delinquent accounts.

Dialer vs collections/accounts receivable overview

	Dialer	Collections/Accounts Receivable
Yearly salary	$36,839	$38,949
Hourly rate	$17.71	$18.73
Growth rate	-8%	-8%
Number of jobs	1,572	30,523
Job satisfaction	-	-
Most common degree	High School Diploma, 33%	Bachelor's Degree, 40%
Average age	46	46
Years of experience	12	12

Dialer vs collections/accounts receivable salary

Dialers and collections/accounts receivables have different pay scales, as shown below.

	Dialer	Collections/Accounts Receivable
Average salary	$36,839	$38,949
Salary range	Between $25,000 And $53,000	Between $30,000 And $49,000
Highest paying City	-	Boston, MA
Highest paying state	-	Connecticut
Best paying company	-	Apollo Global Management
Best paying industry	-	Finance

Differences between dialer and collections/accounts receivable education

There are a few differences between a dialer and a collections/accounts receivable in terms of educational background:

	Dialer	Collections/Accounts Receivable
Most common degree	High School Diploma, 33%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	-	-

Dialer vs collections/accounts receivable demographics

Here are the differences between dialers' and collections/accounts receivables' demographics:

	Dialer	Collections/Accounts Receivable
Average age	46	46
Gender ratio	Male, 42.7% Female, 57.3%	Male, 25.3% Female, 74.7%
Race ratio	Black or African American, 10.8% Unknown, 4.1% Hispanic or Latino, 22.9% Asian, 3.7% White, 58.1% American Indian and Alaska Native, 0.5%	Black or African American, 12.0% Unknown, 4.1% Hispanic or Latino, 20.1% Asian, 3.8% White, 59.4% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between dialer and collections/accounts receivable duties and responsibilities

Dialer example responsibilities.

Protect A/R assets by managing a portfolio of accounts to maximize gainful sales and reduce debt losses.
Train and knowledgeable on HIPPA privacy laws.
Maintain FDCPA compliance with all dialer operations and dialing programs.
Work closely with application development teams and vendors to tune and troubleshoot applications.
Redesign IVR flow to increase accuracy of inbound flow and reduce customer wait time.
Partner with the legal department to ensure compliance with Exeter's policies as well as FDCPA regulations.

Collections/accounts receivable example responsibilities.

Plan and conduct sensitive HUMINT collection operations with an emphasis on managing and debriefing confidential sources.
Work accounts receivable for Medicaid verification and payments.
Work remittance advice from Medicaid ensuring accuracy of payments.
Research and obtain extensive knowledge of FDCPA debt recovery laws and assist in recovering commercial debt from organizations.
Communicate effectively with patients, physicians, hospital staff, and insurance representatives to ensure accuracy in claims processing.
Review claims to determine if process correctly and if necessary, direct patients to contact insurance companies regarding additional benefit questions.

Dialer vs collections/accounts receivable skills

Common dialer skills

Inbound Calls, 14%
Outbound Calls, 14%
Operations Management, 9%
IVR, 9%
FDCPA, 6%
Debt Repayment, 5%

Common collections/accounts receivable skills

Customer Service, 21%
Patients, 6%
Delinquent Accounts, 5%
Credit Card Payments, 5%
Past Due Accounts, 5%
Customer Accounts, 5%

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Dialer vs Collections/Accounts Receivable

Updated January 8, 2025

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