Dialer vs collections, customer service

The differences between dialers and collectionss, customer service can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a dialer and a collections, customer service. Additionally, a dialer has an average salary of $36,839, which is higher than the $32,870 average annual salary of a collections, customer service.

The top three skills for a dialer include inbound calls, outbound calls and operations management. The most important skills for a collections, customer service are strong customer service, customer service, and payment arrangements.

Dialer vs collections, customer service overview

	Dialer	Collections, Customer Service
Yearly salary	$36,839	$32,870
Hourly rate	$17.71	$15.80
Growth rate	-8%	-8%
Number of jobs	1,572	161,544
Job satisfaction	-	-
Most common degree	High School Diploma, 33%	High School Diploma, 33%
Average age	46	46
Years of experience	12	12

Dialer vs collections, customer service salary

Dialers and collectionss, customer service have different pay scales, as shown below.

	Dialer	Collections, Customer Service
Average salary	$36,839	$32,870
Salary range	Between $25,000 And $53,000	Between $27,000 And $39,000
Highest paying City	-	Danvers, MA
Highest paying state	-	Virginia
Best paying company	-	University of California
Best paying industry	-	Automotive

Differences between dialer and collections, customer service education

There are a few differences between a dialer and a collections, customer service in terms of educational background:

	Dialer	Collections, Customer Service
Most common degree	High School Diploma, 33%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Dialer vs collections, customer service demographics

Here are the differences between dialers' and collectionss, customer service' demographics:

	Dialer	Collections, Customer Service
Average age	46	46
Gender ratio	Male, 42.7% Female, 57.3%	Male, 29.3% Female, 70.7%
Race ratio	Black or African American, 10.8% Unknown, 4.1% Hispanic or Latino, 22.9% Asian, 3.7% White, 58.1% American Indian and Alaska Native, 0.5%	Black or African American, 11.4% Unknown, 4.2% Hispanic or Latino, 20.3% Asian, 3.8% White, 59.8% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between dialer and collections, customer service duties and responsibilities

Dialer example responsibilities.

Protect A/R assets by managing a portfolio of accounts to maximize gainful sales and reduce debt losses.
Train and knowledgeable on HIPPA privacy laws.
Maintain FDCPA compliance with all dialer operations and dialing programs.
Work closely with application development teams and vendors to tune and troubleshoot applications.
Redesign IVR flow to increase accuracy of inbound flow and reduce customer wait time.
Partner with the legal department to ensure compliance with Exeter's policies as well as FDCPA regulations.

Collections, customer service example responsibilities.

Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
Provide excellent verbal, written, oral communication skills, attend ongoing training of collections and FDCPA regulations and guidelines.
Provide excellent interpersonal, negotiation, and customer service skills via telephone.
Research accounts to verify credits and debits make are accurately post against supporting documents showing timely reflect within the FDCPA guidelines.
Prevent impending loss and increase profitability through negotiation and enforcement of schedule collection campaigns.
Submit additional information request by insurance companies such as medical records, primary/secondary insurance explanation of benefits (EOB).

Dialer vs collections, customer service skills

Common dialer skills

Inbound Calls, 14%
Outbound Calls, 14%
Operations Management, 9%
IVR, 9%
FDCPA, 6%
Debt Repayment, 5%

Common collections, customer service skills

Strong Customer Service, 45%
Customer Service, 12%
Payment Arrangements, 5%
Credit Card Payments, 4%
Delinquent Accounts, 4%
Past Due Accounts, 3%

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Dialer
Dialer vs Collections, Customer Service

Updated January 8, 2025

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