Dialer vs collections representative

The differences between dialers and collections representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a dialer and a collections representative. Additionally, a dialer has an average salary of $36,839, which is higher than the $34,015 average annual salary of a collections representative.

The top three skills for a dialer include inbound calls, outbound calls and operations management. The most important skills for a collections representative are payment arrangements, customer service, and delinquent accounts.

Dialer vs collections representative overview

	Dialer	Collections Representative
Yearly salary	$36,839	$34,015
Hourly rate	$17.71	$16.35
Growth rate	-8%	-8%
Number of jobs	1,572	85,275
Job satisfaction	-	-
Most common degree	High School Diploma, 33%	High School Diploma, 33%
Average age	46	46
Years of experience	12	12

Dialer vs collections representative salary

Dialers and collections representatives have different pay scales, as shown below.

	Dialer	Collections Representative
Average salary	$36,839	$34,015
Salary range	Between $25,000 And $53,000	Between $26,000 And $42,000
Highest paying City	-	San Ramon, CA
Highest paying state	-	California
Best paying company	-	University of California, Berkeley
Best paying industry	-	Finance

Differences between dialer and collections representative education

There are a few differences between a dialer and a collections representative in terms of educational background:

	Dialer	Collections Representative
Most common degree	High School Diploma, 33%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Dialer vs collections representative demographics

Here are the differences between dialers' and collections representatives' demographics:

	Dialer	Collections Representative
Average age	46	46
Gender ratio	Male, 42.7% Female, 57.3%	Male, 30.6% Female, 69.4%
Race ratio	Black or African American, 10.8% Unknown, 4.1% Hispanic or Latino, 22.9% Asian, 3.7% White, 58.1% American Indian and Alaska Native, 0.5%	Black or African American, 12.2% Unknown, 3.9% Hispanic or Latino, 18.9% Asian, 3.4% White, 61.1% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between dialer and collections representative duties and responsibilities

Dialer example responsibilities.

Protect A/R assets by managing a portfolio of accounts to maximize gainful sales and reduce debt losses.
Train and knowledgeable on HIPPA privacy laws.
Maintain FDCPA compliance with all dialer operations and dialing programs.
Work closely with application development teams and vendors to tune and troubleshoot applications.
Redesign IVR flow to increase accuracy of inbound flow and reduce customer wait time.
Partner with the legal department to ensure compliance with Exeter's policies as well as FDCPA regulations.

Collections representative example responsibilities.

Protect A/R assets by managing a portfolio of accounts to maximize gainful sales and reduce debt losses.
Maintain effective communication and utilize negotiation skills with internal and external customers to effect collections while maintaining customer good will.
Submit all reconsideration and appeals if need.
Conduct periodic data cleaning of queues balances deny with deny appeals.
Resolve valid or authorize NSF charges due to decline credit cards or ACH transactions.
Collect and count inventories, reconcile purchases and scan UPC's and inputting price information.

Dialer vs collections representative skills

Common dialer skills

Inbound Calls, 14%
Outbound Calls, 14%
Operations Management, 9%
IVR, 9%
FDCPA, 6%
Debt Repayment, 5%

Common collections representative skills

Payment Arrangements, 14%
Customer Service, 13%
Delinquent Accounts, 9%
Past Due Accounts, 6%
Customer Accounts, 4%
Debt Repayment, 4%

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Office and Administrative Industry
Dialer
Dialer vs Collections Representative

Updated January 8, 2025

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