Dialer vs collections specialist

The differences between dialers and collections specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a dialer and a collections specialist. Additionally, a dialer has an average salary of $36,839, which is higher than the $35,164 average annual salary of a collections specialist.

The top three skills for a dialer include inbound calls, outbound calls and operations management. The most important skills for a collections specialist are customer service, patients, and customer accounts.

Dialer vs collections specialist overview

	Dialer	Collections Specialist
Yearly salary	$36,839	$35,164
Hourly rate	$17.71	$16.91
Growth rate	-8%	-8%
Number of jobs	1,572	40,277
Job satisfaction	-	-
Most common degree	High School Diploma, 33%	Bachelor's Degree, 34%
Average age	46	46
Years of experience	12	12

Dialer vs collections specialist salary

Dialers and collections specialists have different pay scales, as shown below.

	Dialer	Collections Specialist
Average salary	$36,839	$35,164
Salary range	Between $25,000 And $53,000	Between $27,000 And $45,000
Highest paying City	-	Boston, MA
Highest paying state	-	Connecticut
Best paying company	-	Kent Daniels & Associates
Best paying industry	-	Finance

Differences between dialer and collections specialist education

There are a few differences between a dialer and a collections specialist in terms of educational background:

	Dialer	Collections Specialist
Most common degree	High School Diploma, 33%	Bachelor's Degree, 34%
Most common major	Business	Business
Most common college	-	-

Dialer vs collections specialist demographics

Here are the differences between dialers' and collections specialists' demographics:

	Dialer	Collections Specialist
Average age	46	46
Gender ratio	Male, 42.7% Female, 57.3%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 10.8% Unknown, 4.1% Hispanic or Latino, 22.9% Asian, 3.7% White, 58.1% American Indian and Alaska Native, 0.5%	Black or African American, 12.2% Unknown, 4.1% Hispanic or Latino, 18.5% Asian, 3.7% White, 61.0% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between dialer and collections specialist duties and responsibilities

Dialer example responsibilities.

Protect A/R assets by managing a portfolio of accounts to maximize gainful sales and reduce debt losses.
Train and knowledgeable on HIPPA privacy laws.
Maintain FDCPA compliance with all dialer operations and dialing programs.
Work closely with application development teams and vendors to tune and troubleshoot applications.
Redesign IVR flow to increase accuracy of inbound flow and reduce customer wait time.
Partner with the legal department to ensure compliance with Exeter's policies as well as FDCPA regulations.

Collections specialist example responsibilities.

Manage university A/R processes and enforce tuition payment policy.
Manage accounts for healthcare clients, review detailed patient information for payment resolution while abiding HIPPA privacy and security regulations.
Review denied Medicare and Maine Medicaid insurance claims for accuracy.
Analyze hospital insurance claims of individual patients for errors and contact major insurance carriers for claims dispute resolution.
Analyze accounts for patients ineligible for private insurance, Medicare or Medicaid and indicating inability to pay balance.
Possess effective persuasion and negotiation skills, excellent interpersonal and communications skills with the ability to deliver quality customer service.

Dialer vs collections specialist skills

Common dialer skills

Inbound Calls, 14%
Outbound Calls, 14%
Operations Management, 9%
IVR, 9%
FDCPA, 6%
Debt Repayment, 5%

Common collections specialist skills

Customer Service, 23%
Patients, 8%
Customer Accounts, 6%
Payment Arrangements, 5%
Delinquent Accounts, 4%
Phone Calls, 4%