Dialer vs collector

The differences between dialers and collectors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a dialer and a collector. Additionally, a dialer has an average salary of $36,839, which is higher than the $34,872 average annual salary of a collector.

The top three skills for a dialer include inbound calls, outbound calls and operations management. The most important skills for a collector are patients, customer service, and payment arrangements.

Dialer vs collector overview

	Dialer	Collector
Yearly salary	$36,839	$34,872
Hourly rate	$17.71	$16.77
Growth rate	-8%	-8%
Number of jobs	1,572	23,948
Job satisfaction	-	-
Most common degree	High School Diploma, 33%	Bachelor's Degree, 31%
Average age	46	46
Years of experience	12	12

Dialer vs collector salary

Dialers and collectors have different pay scales, as shown below.

	Dialer	Collector
Average salary	$36,839	$34,872
Salary range	Between $25,000 And $53,000	Between $27,000 And $44,000
Highest paying City	-	Los Angeles, CA
Highest paying state	-	Alaska
Best paying company	-	Uline
Best paying industry	-	Finance

Differences between dialer and collector education

There are a few differences between a dialer and a collector in terms of educational background:

	Dialer	Collector
Most common degree	High School Diploma, 33%	Bachelor's Degree, 31%
Most common major	Business	Business
Most common college	-	-

Dialer vs collector demographics

Here are the differences between dialers' and collectors' demographics:

	Dialer	Collector
Average age	46	46
Gender ratio	Male, 42.7% Female, 57.3%	Male, 36.0% Female, 64.0%
Race ratio	Black or African American, 10.8% Unknown, 4.1% Hispanic or Latino, 22.9% Asian, 3.7% White, 58.1% American Indian and Alaska Native, 0.5%	Black or African American, 12.1% Unknown, 4.1% Hispanic or Latino, 20.1% Asian, 3.8% White, 59.5% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between dialer and collector duties and responsibilities

Dialer example responsibilities.

Protect A/R assets by managing a portfolio of accounts to maximize gainful sales and reduce debt losses.
Train and knowledgeable on HIPPA privacy laws.
Maintain FDCPA compliance with all dialer operations and dialing programs.
Work closely with application development teams and vendors to tune and troubleshoot applications.
Redesign IVR flow to increase accuracy of inbound flow and reduce customer wait time.
Partner with the legal department to ensure compliance with Exeter's policies as well as FDCPA regulations.

Collector example responsibilities.

Manage patient focuse reports, collection modules, provider/facility A/R, collections, patient discharge letters.
Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
Provide customer service via telephone and correspondence for patients and authorize representatives regarding outstanding patient accounts in accordance with facility protocol.
Verify and run eligibility on the following insurance, Medi-Cal, Medi-Cal HMO, Medicare, Medicare HMO.
Provide excellent customer service while following HIPPA confidentiality laws.

Dialer vs collector skills

Common dialer skills

Inbound Calls, 14%
Outbound Calls, 14%
Operations Management, 9%
IVR, 9%
FDCPA, 6%
Debt Repayment, 5%

Common collector skills

Patients, 14%
Customer Service, 10%
Payment Arrangements, 10%
Excellent Interpersonal, 9%
Delinquent Accounts, 8%
Student Loans, 5%