Dialer vs debt collector

The differences between dialers and debt collectors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a dialer and a debt collector. Additionally, a dialer has an average salary of $36,839, which is higher than the $33,865 average annual salary of a debt collector.

The top three skills for a dialer include inbound calls, outbound calls and operations management. The most important skills for a debt collector are customer service, outbound calls, and payment arrangements.

Dialer vs debt collector overview

	Dialer	Debt Collector
Yearly salary	$36,839	$33,865
Hourly rate	$17.71	$16.28
Growth rate	-8%	-8%
Number of jobs	1,572	23,385
Job satisfaction	-	-
Most common degree	High School Diploma, 33%	High School Diploma, 34%
Average age	46	46
Years of experience	12	12

Dialer vs debt collector salary

Dialers and debt collectors have different pay scales, as shown below.

	Dialer	Debt Collector
Average salary	$36,839	$33,865
Salary range	Between $25,000 And $53,000	Between $26,000 And $43,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	California
Best paying company	-	Mayor Ethan Berkowitz
Best paying industry	-	Construction

Differences between dialer and debt collector education

There are a few differences between a dialer and a debt collector in terms of educational background:

	Dialer	Debt Collector
Most common degree	High School Diploma, 33%	High School Diploma, 34%
Most common major	Business	Business
Most common college	-	-

Dialer vs debt collector demographics

Here are the differences between dialers' and debt collectors' demographics:

	Dialer	Debt Collector
Average age	46	46
Gender ratio	Male, 42.7% Female, 57.3%	Male, 30.7% Female, 69.3%
Race ratio	Black or African American, 10.8% Unknown, 4.1% Hispanic or Latino, 22.9% Asian, 3.7% White, 58.1% American Indian and Alaska Native, 0.5%	Black or African American, 12.2% Unknown, 4.0% Hispanic or Latino, 20.0% Asian, 3.4% White, 59.9% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between dialer and debt collector duties and responsibilities

Dialer example responsibilities.

Protect A/R assets by managing a portfolio of accounts to maximize gainful sales and reduce debt losses.
Train and knowledgeable on HIPPA privacy laws.
Maintain FDCPA compliance with all dialer operations and dialing programs.
Work closely with application development teams and vendors to tune and troubleshoot applications.
Redesign IVR flow to increase accuracy of inbound flow and reduce customer wait time.
Partner with the legal department to ensure compliance with Exeter's policies as well as FDCPA regulations.

Debt collector example responsibilities.

Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
Work with FHA, obama programs at the time.
Educate customers on ways to get medical assistance such as Medicaid, Medicare etc.
Prevent foreclosure by putting people on repayment plans, submitting requests for modifications, or deed in lieu.
File Medicaid, Medicare and commercial claims consisting of PPO discounts, nurse practitioner discounts, humanitarian discounts, etc.
Maintain security and confidentiality of company and client information, following FDCPA regulations.

Dialer vs debt collector skills

Common dialer skills

Inbound Calls, 14%
Outbound Calls, 14%
Operations Management, 9%
IVR, 9%
FDCPA, 6%
Debt Repayment, 5%

Common debt collector skills

Customer Service, 9%
Outbound Calls, 9%
Payment Arrangements, 8%
Delinquent Accounts, 8%
Credit Card Payments, 6%
FDCPA, 5%