Title: Logistics/Shipping Administrative Assistant
Duration: 2 Months Contract
Schedule: Monday through Friday 5:00 AM-3:00 PM; with overtime mandatory, need to be flexible
Job Description
This role involves making independent decisions related to the planning, organizing, and scheduling of complex administrative support activities. We are seeking an experienced professional who can effectively coordinate, integrate, and implement assigned administrative and staff support functions.
Key Responsibilities:
Provide guidance, assistance, and training to lower-level administrative staff.
Plan, coordinate, and confirm logistics for complex meetings and travel arrangements.
Schedule and manage calendars, meetings, and travel itineraries.
Solicit, collect, organize, and maintain documentation and data.
Perform moderately complex data entry across one or more systems with accuracy.
Apply detailed knowledge of departmental operations, infrastructure, policies, and procedures to complete administrative processes.
Independently handle complex clerical, administrative, technical, or customer support issues, escalating only the most critical matters as needed.
Perform other related duties as assigned.
Must have:
Transportation and logistics experience
Customer service support
Basic Microsoft Office skills
Handling documentation
General office experience handing out paperwork to truck drivers
$36k-46k yearly est. 4d ago
Looking for a job?
Let Zippia find it for you.
Dispatcher
Ohio Department of Education 4.5
Canfield, OH
See the attached job description for additional information.
Split-shift 5:30 am - 9:30 am and 1:00 pm - 5:00 pm
This will be during school year until May 29, 2026 (with a possible extension or rewnewal thereafter).
$43k-51k yearly est. 60d+ ago
Transportation Dispatcher
Dayton Freight 4.6
Dayton, OH
Stable and growing organization
Competitive weekly pay
Quick advancement
Professional, positive and people-centered work environment
Modern facilities
Clean, late model equipment
Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
Paid holidays (8); paid vacation and personal days
Responsibilities
The Transportation DispatchAssistant provides support to the Transportation Coordinators and Drivers.
Accurately fulfill the plans developed by Transportation Coordinators
Provide support to Drivers in order to deliver shipments to their destination in a timely manner
Assist Drivers with equipment breakdowns, spills and inquiries associated with the operation
Process phone calls from Drivers and Service Centers in a professional and timely manner
Understand dispatch management software to execute the planning of Driver assignments
Maintain excellent communication with internal customers
Continuously look for opportunities to improve processes
Qualifications
Background in transportation, logistics coordinating, dispatching or in LTL operations
Excellent planning capabilities in a fast paced environment
Professional and courteous communicator
Must be able to work 2nd or 3rd shifts
Benefits
Stable and growing organization
Competitive weekly pay
Quick advancement
Professional, positive and people-centered work environment
Modern facilities
Clean, late model equipment
Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
Paid holidays (8); paid vacation and personal days
$35k-48k yearly est. Auto-Apply 60d+ ago
Dispatch - Full-time Weekends and Nights
R2 Logistics 4.0
Columbus, OH
3 Shifts: Friday 10 pm to Saturday 12 pm, Sunday 7 am to 7 pm, and Monday 7 pm to Tuesday 7 am As a member of the Dispatch team, your role is pivotal in upholding R2 Logistics' standard of outstanding customer service. For the convenience of our customers, R2 Logistics provides 24/7 availability. This role supports our operations team through communicating with contracted carriers, providing them with the information necessary to pick up and deliver on time.
Responsibilities Include:
Contacting carriers to track and trace shipments
Resolving issues in transit
Inbound call handling
Scheduling pickup and delivery appointments
Order entry
Additional administrative duties, as needed
Preferred Qualifications:
Outstanding customer service background
Excellent communication skills, both written and verbal
Ability to solve problems independently and as a team member
Strong knowledge of Microsoft Office and basic computer programs
Overnight availability is required, weekend flexibility is preferred
Benefits:
One on one training focused on setting up your career success
Competitive base salary with uncapped commission
Opportunity for internal career advancement
401k with company match
Medical/Dental/Vision Coverage
Paid Holidays & Vacation
About R2 Logistics
Founded in 2007, R2 Logistics has thrived through the dedication and tenacity of our employees. We have become an industry leader through providing unparalleled customer service, based on a ‘strive to win' competitive mentality.
As a third party logistics (3PL) company, we provide our customers access to over 35,000 contracted transportation providers. With no trucks of our own, we contract asset based transportation companies to provide the equipment needed to move hundreds of daily shipments for our customers.
R2 Logistics is an equal opportunity employer. All qualified applicants will receive consideration regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability, or Vietnam era or other protected veteran.
R2 Logistics participates in E-Verify, and will provide the federal government with your Form I-9 information to confirm US work authorization upon acceptance of a job offer and completion of the Form I-9.
$28k-35k yearly est. 8d ago
Service Dispatcher - Lexus of Dublin
PHP Distribution 4.4
Dublin, OH
Job Summary The Service Dispatcher coordinates the flow of repair orders between service advisors and technicians to ensure timely and efficient completion of all service work. This role requires strong organizational skills, a good understanding of vehicle repair processes, and the ability to manage priorities in a fast-paced dealership environment. The Service Dispatcher serves as a key link between customers, service advisors, and technicians to maximize shop productivity and customer satisfaction. Key Responsibilities
Assign repair orders to technicians based on skill level, workload, and job priority, as well as handle internal repair orders.
Monitor the progress of repair orders throughout the day to ensure on-time completion.
Communicate with service advisors regarding job status, delays, or additional repairs needed.
Maintain an even workflow and ensure that technicians are consistently and efficiently utilized.
Review repair orders for completeness and accuracy before closing.
Coordinate with parts and warranty departments to minimize downtime due to parts availability or approvals.
Track technician productivity and efficiency, reporting any issues to the Service Manager.
Help maintain accurate dispatch records and service logs in the DMS (Dealer Management System).
Assist in scheduling appointments or managing customer service capacity as needed.
Promote teamwork and a positive work environment between service, parts, and sales departments.
Benefits Overview: BENEFITS ELIGIBLE FIRST DAY OF EMPLOYMENT
Medical Insurance
Dental Insurance
Vision Insurance
Weekly Pay
Parental Leave
401K
Life Insurance
Short and Long-term Disability Insurance
Paid time off
Employee Discounts
State of the art technology
$28k-34k yearly est. 21h ago
Urgently Hiring Service Dispatchers $20/hr 832941
Alliance Industrial Solutions 3.7
North Canton, OH
Alliance Industrial Solutions is urgently hiring Service Dispatchers / Call Center Representatives for our client located near the downtown Canton area. This is an exciting opportunity to join a growing company known for innovation and career development.
Please Note: This location is not accessible by public transportation.
Pay & Benefits:
Starting pay: $20/hour with room for advancement
Raises and a comprehensive benefits package available after a probationary period
Strong potential for long-term career growth, with internal promotion and cross-training opportunities
Must be able to train for 1 week on day shift 8:00 am - 5:30 pm
Shifts Available:
7:00 AM - 3:30 PM
2:30 PM - 11:00 PM
10:00 AM - 6:30 PM
5:00 PM - 1:30 AM
Responsibilities
Handle a high volume of inbound and outbound calls.
Dispatch and coordinate service requests in a timely and professional manner.
Use call management systems to log and track calls accurately.
Communicate clearly and effectively with internal teams and clients.
Troubleshoot issues, prioritize tasks, and manage time effectively.
Maintain accurate records using Microsoft Excel, Word, and related systems.
Qualifications
High School Diploma or GED required
Prior dispatcher experience preferred
Experience in banking, customer service, or call center environments is a strong plus
Proficient with computers and Microsoft Office (Excel & Word)
Strong communication, organization, and multitasking skills
Why Join Us
Competitive pay and consistent full-time hours
Supportive and fast-paced team environment
Opportunities to develop valuable customer service and dispatching skills
$20 hourly 2d ago
Dispatcher
Youngstown City Schools 3.4
Ohio
Transportation
See the attached for additional information.
Split-shift 5:30 am - 9:30 am and 1:00 pm - 5:00 pm
This will be during school year until May 29, 2026 (with a possible extension or rewnewal thereafter).
Attachment(s):
Job Description
$27k-33k yearly est. 60d+ ago
Service Dispatcher/Office Coordinator
Eng Heating & Cooling
Akron, OH
Benefits:
401(k) matching
Competitive salary
Health insurance
Paid time off
The Service Dispatcher reports to the Office Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. Benefits
Paid Training
Flexible Scheduling
Competitive Compensation
Year-Round Work
Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with ENG Heating & Cooling, Inc. service technicians, suppliers, and service customers. Representative duties include:
Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
Being a main point of contact for incoming calls and assisting and directing customers to help resolve their needs in the form of troubleshooting, payment collections, dispatching, reviewing sales estimates and/or escalating to other staff for additional assistance.
Overseeing warranty registration, documentation mailing, filing, safe record keeping and processing of payments.
Maintaining a working relationship with other office staff on the collection of problem accounts, negotiating credit when applicable to build the customer base.
Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the appropriate leadership.
Performing related staff-level duties as directed by the Office Manager.
Job Qualifications:
Proven experience in a customer service environment preferably in HVACR contracting or building services industry.
Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired.
Be a self-starter and ability to work independently and as a team member.
Preferred knowledge of CRM software.
Proficient in computer skills, including Microsoft Office, online permit processing, and general office equipment.
Basic knowledge of HVACR technology, including the ability to provide support, and even advice, to an on-site technician.
Knowledge of HVACR-related terms, training, job-costing, marketing and sales.
Skill and ability to sell service jobs and service contracts in a letter, and on the phone.
Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to all customers.
Current (state) driver's license.
Compensation: $20.00 - $24.00 per hour
There are many exciting options for a career in HVACR waiting to be explored.
If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!
$20-24 hourly Auto-Apply 60d+ ago
LOGISTICS/FULFILLMENT DISPATCHER ASP
Kroger 4.5
Columbus, OH
Provide support to the fulfillment center's transportation department. Coordinate and dispatch delivery drivers. Ensure that the dispatch is done timely and efficiently as demonstrated by the time of the dispatch to the gate time of drivers. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
MINIMUM
Ability to work independently as well as be a team player
Ability to handle multiple tasks concurrently
Ability to organize and prioritize a variety of tasks/projects
Strong written and oral communication skills with the ability to effectively communicate information to all contacts
Strong attention to detail is required
Ability to maintain composure during stressful situations
Skill and diplomacy dealing with people
PC skills with a minimum working knowledge of Microsoft Office
DESIRED
Customer service experience
Previous distribution or production experience
Previous administration support experience
Adapt to any technological programs and requirements pertaining to the job
Understand the processing and execution of orders, setting up equipment and assigning routes to drivers
Ensure we minimize the time it takes to dispatch to driver gate time.
Eliminate inefficiencies in the dispatch process.
Trace, track, and locate orders and delivery routes
Initiate schedules and correspondences with drivers, operations, and customers
Multitask and work in a fast-paced environment
Communicate with all levels of the business, always displaying trust and competency
Ensure confidentiality of personal data
Ensure completeness of check in and note any irregularities in returned orders
Route incoming problem calls to proper resource
Willingness to learn and advance as the job may expand
Ability to work cooperatively in high paced and sometimes stressful environment
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary to resolve customer and business issues
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Must be able to perform the essential job functions of this position with or without reasonable accommodation
$28k-36k yearly est. Auto-Apply 1d ago
DISPATCHER - 911 PT
City of Parma, Oh 3.4
Parma, OH
COMMUNICATIONS CNTR
$25.20/Hour
Part Time - Non-Benefit
11/18/2024 12:30PM EST
Open Until Filled
51647 Safety Forces Dispatcher (Part-Time) 11.18.24.pdf
$25.2 hourly 60d+ ago
Dispatcher
Apex Service Partners 4.2
Dayton, OH
Looking to TRADEup to a better opportunity? CJS is looking for a self-motivated Dispatcher with a positive attitude to join our growing and dedicated Dispatch Team!
Schedule: Nights/Weekends
What's in it for YOU:
$52k/year. + $50-$150 weekly bonus potential
Medical, Prescription, Dental, Vision
Disability & Term Life Insurance
Matching 401k benefits
On-going training & development, & growth opportunities
Paid Holidays
Paid Time Off (PTO)
Responsibilities:
Receive emergency and non-emergency calls and record significant information as necessary
Knowledgeably prioritize calls according to importance and urgency
Monitor field technicians in order to effectively prioritize their schedules and use of time
Schedule appointments with clients using the right tech/right call guidelines
Data entry into the computer system to track calls and client information as necessary
Qualifications:
Previous dispatching experience (Must Have) Bonus if in the home services industry and/or experience with service titan.
Strong attention to details
Conscientious, team player
Honesty integrity, quality craftsmanship and a good attitude
$52k yearly Auto-Apply 12d ago
CRO/Dispatcher
Professional Business Providers Inc.
Cleveland, OH
Job DescriptionDescription:
We are looking for a full-time employee to join our team at our Cleveland-Hopkins International Airport location. As an important part of our team, you will be dispatching jobs to technicians as well provide administrative and office support to multiple supervisors.
Basic duties include (but not limited):
-Answering incoming phone calls and direct to, or dispatch, the appropriate personnel.
-Write basic letters, memos, and correspondence.
-Create and/or modify management reports.
-Data Entry
Requirements:
-Must be proficient with computers and software packages such as MS Office
-Great communication skills
-Customer service skills
-Ability to multi-task and problem solve
Shift Schedule:
Sun, Mon, Tues (3am-11:30am)
Wed & Thurs (1:30pm-10:00pm)
Off Friday and Saturday
Benefits:
401K, Medical, Vision, Dental, and Life Insurance
Vacation, Holiday, and Sick Pay
Requirements:
Must be able to communicate clearly, efficiently and effectively
Must have excellent customer service skills
Must be able to work with a sense of urgency
Must be able to multi-task and problem solve
$30k-39k yearly est. 14d ago
Dispatcher
ESC of Eastern Ohio Consortium 4.2
Ohio
Transportation
District: Youngstown City Schools
$29k-38k yearly est. 60d+ ago
Dispatcher/Batchman
SRM Concrete 4.1
Cleveland, OH
We are seeking a passionate leader to join our team at Central Dispatch for SRM Concrete. This is an excellent opportunity for someone looking to make a career change that thrives in customer oriented, fast paced environments. The Dispatcher plays a crucial role in ensuring the customer's satisfaction in the efficient and effective operation of our concrete plants. This position involves collaborating with multiple concrete plants and working with a team of dispatchers to oversee the ordering process, handle communication with customers, and lead by example towards the goal of excellence. The ideal candidate will possess strong leadership skills and a commitment to upholding the highest standards of safety and quality.
Key Responsibilities:
Answer incoming calls and communications with customers, always going the extra mile for our customers.
Collaborate with plant managers, drivers, and sales teams to ensure timely and accurate delivery of concrete.
Implement and monitor performance metrics to assess the efficiency and productivity of operations.
Manage customer inquiries and resolve issues related to delivery schedules, product quality, and service.
Ensure compliance with all safety regulations and company policies, fostering a safe working environment.
Conduct regular team meetings to review performance, discuss operational challenges, and identify opportunities for improvement.
Develop and maintain strong relationships with customers, suppliers, and members of the SRM team.
Participate in strategic planning and budgeting processes, contributing insights to enhance operational efficiency and profitability.
Qualifications:
Ability to multitask and prioritize tasks, delegating when appropriate.
Ability to operate or quickly learn a variety of communication systems, executing directions accurately with speed.
Proven leadership and team management skills, with the ability to motivate and guide a team towards achieving operational excellence.
Strong analytical and problem-solving abilities, with a focus on continuous improvement.
Excellent communication and interpersonal skills, capable of building positive relationships with team members, customers, and partners.
Proficiency in various software and Microsoft Office Suite.
Knowledge of DOT regulations and safety standards is helpful.
Willingness to undergo SRM's pre-employment screenings.
About us: SRM strives to be the largest, most profitable construction material company in the country, while maintaining a best-in-class culture.
SRM's 5 Principles of Service: Safety, Quality, Kindness, Cleanliness, Go-Getter
Why Join Us? Our commitment to our team includes:
Growth: Opportunities for advancement in a rapidly growing company.
Home Daily: Enjoy work-life balance with daily home time.
Competitive Compensation: Hourly pay with eligibility for bonuses and annual raises.
Exceptional Benefits: Comprehensive benefits package including low-cost medical, dental, vision, STD, LTD, and life insurance, paid holidays, PTO and vacation programs, 401k with $100 match/week, family days, and more!
Overtime Opportunities: Daily overtime after 8 hours and weekly after 40 hours
Candidates will be required to undergo a pre-employment drug screen, SRM's pre-employment physical, and consent to background checks, including Clearinghouse and MVR checks. We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$28k-35k yearly est. 9d ago
Shop Dispatcher
RCD RV
North Ridgeville, OH
Founded in 1973 on a dirt lot in Hebron, Ohio, RCD RV has since grown to be one of Ohio's leading RV dealerships & service centers with 3 locations outside of Columbus, Ohio. Our goal at RCD RV is simple - offer quality products that build valuable relationships while providing industry leading customer service. These goals are accomplished by a commitment from every employee to fulfill our mission statement, which is: At RCD RV Supercenter, we pledge to provide quality products and unparalleled customer service as we strive to gain the respect and trust of our customers, suppliers, and community.
We want dedicated individuals who are looking to join a company and build a lasting career. If you're interested in joining the RCD RV team, we encourage you to apply today!
RCD RV offers a comprehensive benefits package that includes Medical, Dental, 401k, as well as Life insurance options, paid vacations and holidays.
Our Service department is expanding its front lines and we're looking for a Shop Dispatcher to join our efforts! If you are energetic, a good mentor and willing to lend a helping hand- you're just what we are looking for!
What's in it for you? When you join our team, you become part of the RCD family! It's more than a job- it's the opportunity to build a career, make a difference and be part of an exciting industry!
Our Service department is the heartbeat of our company keeping families camping and creating life long memories. We are willing to train and develop an individual that will be the perfect fit for our team. The amount of experience in the RV industry is less important than having the qualities and skills of a successful Shop Forman.
Responsibilities:
Dispatch new repair orders to the proper technicians
Consistently review and monitor existing and in process repairs.
Quality control check each completed repair order before it leaves our shop.
Have the personal initiative to stay up to date on relevant service knowledge, bulletins and other changes regarding new and existing products.
Consistently and accurately complete and process all information for each repair order in a timely, consistent and accurate manner.
Provide technical expertise, coaching and on the job training for beginner, intermediate and expert technicians to increase individual and team performance.
Effectively interconnect and build a high preforming team of technicians eager to tackle any job to quickly get our customers back out on the road, making memories, & enjoying their RV
Qualifications:
Energy- bringing a good, positive energy to work with you everyday
Hustle- our Service department is busy and our customers are waiting!
Above & Beyond- Our team believes in going the extra mile for our customers
Attitude- We believe in hard work and having fun while doing it! A positive and work-hard attitude will serve you well
Passion- We are in the business or providing a lifestyle to those that are passionate about RVing. You need to share the passion for the products that we represent and be willing to go the extra mile for our customers
Perks:
RCD offers a comprehensive benefits package that includes medical, dental, vision, accident, life insurance options, PTO, paid holiday's, and a 401k with company match!
Promote from within culture.
Work schedule that allows for a life outside of work. 40 hour work weeks.
Week off at Christmas
RCD RV is a third generation family owned and operated business established in 1973. You'll be able to notice our family culture from the moment you walk in the door. Over 50% of our employees have been with RCD for over 9 years which means a more knowledgeable and experienced staff for our customers before and after the sale!
$30k-39k yearly est. 60d+ ago
DISPATCHER
First Care of Ohio 4.2
Cincinnati, OH
YOUR PAYDAY RE-IMAGINED: WORK TODAY GET PAID THE NEXT DAY!
First Care is currently hiring a Dispatcher . First Care is the largest and fastest-growing private ambulance service in Western Ohio. Our mission is to provide personalized, quality, on-time care that every patient and facility deserves. We achieve our mission by living up to our values:
C ompassionate: We are compassionate about those we serve.
A ccountable: We are all accountable for our actions and results.
R esults-oriented: We strive for success and are determined to be the best.
E thical: We are ethical and will act with integrity.
What is a typical day like for a Dispatcher at First Care?
Works 3-4 days per week, number of days rotating every week, hours typically take place from 7:00PM to 7:00AM
Leverages internal system to assign and dispatch medical transportation units in the field
Communicates status of scheduled runs with the medics and other medical transportation in the field
Keeping open communication with the Supervisors at all station
Communicating with skilled nursing facilities and hospitals to obtain information required for road staff when necessary or notifying facilities regarding road staff status and ETA's when necessary.
Why First Care?
Next day pay!
You will have the opportunity to make a difference in the community and help provide outstanding service to the patients we serve
You will work for the region's fastest-growing private medical transportation company
Competitive benefits including health, vision and dental insurance, and a 401k plan
Paid Time Off
Company-paid training and education
Who is the right person for this role?
Exceptional customer service and communication skills
Ability to demonstrate professionalism over the phone
Ability to work as a team to achieve goals
Ability to multitask and managing time effectively
Detail-oriented
Knowledge of the Cincinnati, Dayton, Middletown and east areas is preferred
First Care is an Equal Opportunity Employer. First Care does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, job physical requirements, merit, and business need.
Check out our website to learn more about First Care: *************************
$27k-34k yearly est. Auto-Apply 60d+ ago
Dispatch
Faithful Companion Pet Cremation Services
Twinsburg, OH
Job DescriptionDescription:
Faithful Companion Pet Cremation Services is searching for a full-time dispatcher at our Twinsburg, Ohio location for the afternoon shift at a starting wage of $18.00-20.00 per hour. Evenings and weekends are required, 11:30-8:00pm. The dispatcher position is offered a full benefit package that is available after 30 days of employment.
401K match
Medical
FSA/HSA for medical and dependent care
Dental
Vision
Company paid life insurance
Voluntary pet insurance, accident and critical illness, short term and long-term disability insurance)
DUTIES AND RESPONSIBILITIES OF A DRIVER:
Check in drivers when they come back from their route.
Act as the main point of contact for all driver-facing communication.
Ability to serve multiple families at once.
Monitor vans throughout transit in order to effectively meet scheduled pick-ups and returns.
Assist in maintain the crematory facility and company vehicles to a clean and presentable state.
Checking all work for errors ensuring the best customer service.
Determining what procedure needs to be taken for each individual pet in our care.
Administrating the care of the pets that have been entrusted to us by our clients.
Faithful Companion is a professional family owned, customer service focused company that understands that pets are truly family members. We are looking for people who are equally service minded and who comprehends the great value we have the honor to bring to the families we service. Our service model is evident in everything we do, including how we serve our Faithful Companion Team Members.
Requirements:
Strong communication and organizational skills.
Comfortable speaking to all people with empathy and professionalism.
Ability to lift at least 75lbs unaided.
A cell phone with the ability to call, text, and use a GPS application.
Successfully pass a 4-panel drug test and background check.
Detail-oriented mindset with a commitment to delivering error-free services.
Ability to work in a fast paced environment under pressue.
Flexibility with scheduling, evenings and weekends are required and shifts could vary.
To adhere to our strong code of ethics.
$18-20 hourly 2d ago
Dispatcher
Bill's Towing and Recovery
Saint Clairsville, OH
Job DescriptionBenefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
We are seeking a dedicated and detail-oriented Dispatcher and Customer Service Representative to join our dynamic team.
In this role, you will be the first point of contact for our clients, providing exceptional service and support in a fast-paced environment. You will leverage your knowledge of transportation management systems and logistics to assist with inquiries, resolve issues, and ensure customer satisfaction. The ideal candidate will possess strong communication skills and a passion for delivering top-notch service. The position is Monday-Friday 8AM-5PM
Responsibilities
Respond to customer inquiries via phone and email, providing accurate information regarding services and solutions.
Manage dispatching operations effectively while ensuring timely communication with clients regarding estimated times of arrival.
Input data accurately into multiple cloud based systems for efficient record-keeping.
Handle multi-line phone system to manage high call volumes while maintaining professional phone etiquette.
Analyze customer needs and provide tailored solutions to enhance service delivery.
Maintain organized records of customer interactions and transactions for future reference.
Qualifications
Proficiency in transportation management systems and logistics is preferred.
Strong analysis skills with the ability to assess situations quickly and provide effective solutions.
Excellent communication skills, both verbal and written, with a focus on customer satisfaction.
Typing proficiency with attention to detail for accurate data entry.
Ability to work collaboratively in a team environment while managing individual responsibilities effectively.
Previous experience in customer service or related fields is highly desirable. Join us in providing exceptional service that makes a difference! We look forward to welcoming a new member who shares our commitment to excellence.
$30k-39k yearly est. 20d ago
Fleet Dispatcher Needed - Akron, OH
Hoc Transport
Akron, OH
HOC TRANSPORT IS HIRING A FLEET DISPATCHER IN AKRON, OH
Candidate must be detail oriented with knowledge of the trucking industry. Must be able to work with constantly changing priorities and must work well with others.
Benefits:
Medical
Prescription Drug
Dental & Vision Programs
Employee Life Insurance
Weekly Direct Deposit Payroll
401K with Company Matching
Short-Term & Long-Term Disability
Paid Holidays and Vacation
Job Responsibilities:
Schedule loads while utilizing and maximizing available driving hours.
Adjust scheduled loads due to changing priorities or issues.
Excellent communication skills.
Ability to provide excellent customer service to drivers.
Ability to develop positive relationships with customers and drivers.
Ability to plan, organize and troubleshoot issues and proactively prevent potential issues from occurring.
Must be a self-starter and a team player.
Must be able to work in a stressful environment with multiple conflicting demands.
Computer skills are a must.
Must have excellent decision making and problem solving skills.
Knowledge of TMW software and Total Mail a plus.
EMAIL RESUMES TO: [email protected]
$30k-48k yearly est. 60d+ ago
Fleet Dispatcher - Second Shift
Area Temps 3.8
Brooklyn Heights, OH
Are you the type of person who can work well under pressure in a very busy environment? If so, a logistics company is seeking a Dispatcher to perform city dispatching and freight routing. You will be working with a fleet of 30 to 40 vehicles at any given time and routes are throughout Northeast Ohio. This is a second shift position.