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Dispatcher supervisor vs driver manager

The differences between dispatcher supervisors and driver managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a dispatcher supervisor, becoming a driver manager takes usually requires 2-4 years. Additionally, a driver manager has an average salary of $45,922, which is higher than the $41,106 average annual salary of a dispatcher supervisor.

The top three skills for a dispatcher supervisor include DOT, payroll and non-emergency calls. The most important skills for a driver manager are DOT, good communication, and on-time delivery.

Dispatcher supervisor vs driver manager overview

Dispatcher SupervisorDriver Manager
Yearly salary$41,106$45,922
Hourly rate$19.76$22.08
Growth rate-4%
Number of jobs6,3343,141
Job satisfaction--
Most common degreeBachelor's Degree, 36%Bachelor's Degree, 38%
Average age4344
Years of experience24

What does a dispatcher supervisor do?

A dispatcher supervisor is responsible for monitoring the delivery details, ensuring that the orders are being sent out to the customers timely and efficiently. Dispatcher supervisors manage the order processing, verify the payment receipt, and inspect the items for any defects before delivery. They also coordinate with the customers on the exact schedule of shipment, responding to their inquiries and concerns, and adjust delivery plans as needed. A dispatcher supervisor evaluates the staff's performance, strategizing procedures on maximizing the team's productivity to meet customer demands and increase company profits.

What does a driver manager do?

The job of driver managers involves the recruitment, training, and assessment of drivers and their qualifications pursuant to driving laws. Driver managers manage vehicles confirming their safety and working order. They monitor the fleet to make sure that the deliveries are done as scheduled. It is part of their responsibilities to serve as mentors for drivers. They address drivers' communications and offer the necessary data to drivers. Also, they set periodical inspections of the vehicles in operation.

Dispatcher supervisor vs driver manager salary

Dispatcher supervisors and driver managers have different pay scales, as shown below.

Dispatcher SupervisorDriver Manager
Average salary$41,106$45,922
Salary rangeBetween $27,000 And $61,000Between $29,000 And $70,000
Highest paying CityWall, NJSunnyvale, CA
Highest paying stateConnecticutConnecticut
Best paying companyNational Grid plcNVIDIA
Best paying industryRetailEnergy

Differences between dispatcher supervisor and driver manager education

There are a few differences between a dispatcher supervisor and a driver manager in terms of educational background:

Dispatcher SupervisorDriver Manager
Most common degreeBachelor's Degree, 36%Bachelor's Degree, 38%
Most common majorBusinessBusiness
Most common college--

Dispatcher supervisor vs driver manager demographics

Here are the differences between dispatcher supervisors' and driver managers' demographics:

Dispatcher SupervisorDriver Manager
Average age4344
Gender ratioMale, 57.4% Female, 42.6%Male, 75.1% Female, 24.9%
Race ratioBlack or African American, 10.3% Unknown, 5.1% Hispanic or Latino, 17.5% Asian, 3.8% White, 62.4% American Indian and Alaska Native, 0.9%Black or African American, 11.1% Unknown, 4.9% Hispanic or Latino, 17.7% Asian, 6.8% White, 58.5% American Indian and Alaska Native, 1.0%
LGBT Percentage7%8%

Differences between dispatcher supervisor and driver manager duties and responsibilities

Dispatcher supervisor example responsibilities.

  • Manage dot hrs for drivers as far as what tasks can be done in a certain amount of time.
  • Handle inbound customer inquiries for HVAC services (emergency & non-emergency).
  • Learned and apply FRA regulatory standards.
  • Complete monthly warrant audits to include NCIC validations.
  • Assist call center with questions about accounts or eta on techs arrival
  • Schedule OTR drivers so that they are compliant with D.O.T regulations.
  • Show more

Driver manager example responsibilities.

  • Develop and implement KPI metrics to effectively manage customer satisfaction
  • Certify and experience in HAZMAT shipments.
  • Head up vehicle maintenance scheduling along with tracking trucks via GPS and monitoring driver hours.
  • Help establish policies and procedures for management of all Dallas drivers' GPS systems and data.
  • Organize and create an OTR fleet, taking it to one of the top fleets in Denver.
  • Obtain necessary documents for the drivers to ensure safe transportation of HAZMAT freight, including overweight permits.
  • Show more

Dispatcher supervisor vs driver manager skills

Common dispatcher supervisor skills
  • DOT, 15%
  • Payroll, 8%
  • Non-Emergency Calls, 5%
  • GPS, 5%
  • Computer System, 5%
  • EMS, 5%
Common driver manager skills
  • DOT, 42%
  • Good Communication, 31%
  • On-Time Delivery, 10%
  • Customer Service, 3%
  • OTR, 2%
  • Driver Retention, 2%

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