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Front end specialist vs customer retention specialist

The differences between front end specialists and customer retention specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a front end specialist and a customer retention specialist. Additionally, a front end specialist has an average salary of $48,996, which is higher than the $33,422 average annual salary of a customer retention specialist.

The top three skills for a front end specialist include customer issues, store opening and front end operations. The most important skills for a customer retention specialist are customer service, inbound calls, and outbound calls.

Front end specialist vs customer retention specialist overview

Front End SpecialistCustomer Retention Specialist
Yearly salary$48,996$33,422
Hourly rate$23.56$16.07
Growth rate-4%-4%
Number of jobs91,401204,538
Job satisfaction--
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 40%
Average age4040
Years of experience1212

Front end specialist vs customer retention specialist salary

Front end specialists and customer retention specialists have different pay scales, as shown below.

Front End SpecialistCustomer Retention Specialist
Average salary$48,996$33,422
Salary rangeBetween $27,000 And $86,000Between $26,000 And $42,000
Highest paying City--
Highest paying state--
Best paying company--
Best paying industry--

Differences between front end specialist and customer retention specialist education

There are a few differences between a front end specialist and a customer retention specialist in terms of educational background:

Front End SpecialistCustomer Retention Specialist
Most common degreeBachelor's Degree, 43%Bachelor's Degree, 40%
Most common majorBusinessBusiness
Most common college--

Front end specialist vs customer retention specialist demographics

Here are the differences between front end specialists' and customer retention specialists' demographics:

Front End SpecialistCustomer Retention Specialist
Average age4040
Gender ratioMale, 33.8% Female, 66.2%Male, 42.4% Female, 57.6%
Race ratioBlack or African American, 10.2% Unknown, 5.1% Hispanic or Latino, 16.8% Asian, 6.8% White, 60.4% American Indian and Alaska Native, 0.7%Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 6.3% White, 56.8% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between front end specialist and customer retention specialist duties and responsibilities

Front end specialist example responsibilities.

  • Achieve traffic tracking and SEO with multiple satellite web sites.
  • Assist in training new associates, specifically how to utilize the POS system and front end procedures.
  • Maintain POS systems - install and removal of equipment, troubleshooting with aid of help desk and on own.
  • Conduct research using online federal regulations, review Medicare and Medicaid policy and guidelines to complete an accurate and well-support decision.
  • Assist associates in the layaway department when need.

Customer retention specialist example responsibilities.

  • Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
  • Demonstrate superb organizational and multitasking abilities
  • Demonstrate superb organizational and multitasking abilities

Front end specialist vs customer retention specialist skills

Common front end specialist skills
  • Customer Issues, 42%
  • Store Opening, 13%
  • Front End Operations, 9%
  • Service Desk, 5%
  • Phone Calls, 5%
  • Customer Complaints, 3%
Common customer retention specialist skills
  • Customer Service, 20%
  • Inbound Calls, 12%
  • Outbound Calls, 9%
  • Customer Satisfaction, 5%
  • Customer Complaints, 5%
  • Customer Accounts, 5%

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Updated January 8, 2025

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