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The differences between front end specialists and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a front end specialist and a customer service specialist. Additionally, a front end specialist has an average salary of $48,996, which is higher than the $33,238 average annual salary of a customer service specialist.
The top three skills for a front end specialist include customer issues, store opening and front end operations. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
As a front-end specialist, you must be skilled in repairing at least one of the systems or components on a vehicle, such as the brakes, suspension, or radiator. Note that your duties as a front-end specialist are not restricted to the repairs of automobiles alone. They also encompass maintaining, servicing, adjusting, and testing machines and moving parts.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Front end specialists and customer service specialists have different pay scales, as shown below.
| Front End Specialist | Customer Service Specialist | |
| Average salary | $48,996 | $33,238 |
| Salary range | Between $27,000 And $86,000 | Between $26,000 And $42,000 |
| Highest paying City | - | Boston, MA |
| Highest paying state | - | Massachusetts |
| Best paying company | - | Dell |
| Best paying industry | - | Finance |
There are a few differences between a front end specialist and a customer service specialist in terms of educational background:
| Front End Specialist | Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between front end specialists' and customer service specialists' demographics:
| Front End Specialist | Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 33.8% Female, 66.2% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 10.2% Unknown, 5.1% Hispanic or Latino, 16.8% Asian, 6.8% White, 60.4% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |