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The differences between front end specialists and resolution specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a front end specialist and a resolution specialist. Additionally, a front end specialist has an average salary of $48,996, which is higher than the $38,984 average annual salary of a resolution specialist.
The top three skills for a front end specialist include customer issues, store opening and front end operations. The most important skills for a resolution specialist are patients, phone calls, and appeals.
As a front-end specialist, you must be skilled in repairing at least one of the systems or components on a vehicle, such as the brakes, suspension, or radiator. Note that your duties as a front-end specialist are not restricted to the repairs of automobiles alone. They also encompass maintaining, servicing, adjusting, and testing machines and moving parts.
A Resolution Specialist is responsible for investigating claims and analyzing supporting documents to resolve complaints. Resolution Specialists may work for clients' disputes or employee relations, requiring them to have extensive knowledge of labor laws and regulatory policies. They conduct cross-examinations, administer negotiations, and discuss processes with the clients for high-level violations. A Resolution Specialist must have excellent communication and organizational skills, especially in representing the client and the company and coming up with the resolution that would work for both's best interests.
Front end specialists and resolution specialists have different pay scales, as shown below.
| Front End Specialist | Resolution Specialist | |
| Average salary | $48,996 | $38,984 |
| Salary range | Between $27,000 And $86,000 | Between $26,000 And $57,000 |
| Highest paying City | - | Ewing, NJ |
| Highest paying state | - | Connecticut |
| Best paying company | - | IBM |
| Best paying industry | - | Finance |
There are a few differences between a front end specialist and a resolution specialist in terms of educational background:
| Front End Specialist | Resolution Specialist | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between front end specialists' and resolution specialists' demographics:
| Front End Specialist | Resolution Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 33.8% Female, 66.2% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 10.2% Unknown, 5.1% Hispanic or Latino, 16.8% Asian, 6.8% White, 60.4% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |