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The differences between front end specialists and retention specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a front end specialist and a retention specialist. Additionally, a front end specialist has an average salary of $48,996, which is higher than the $37,175 average annual salary of a retention specialist.
The top three skills for a front end specialist include customer issues, store opening and front end operations. The most important skills for a retention specialist are customer service, outbound calls, and powerpoint.
As a front-end specialist, you must be skilled in repairing at least one of the systems or components on a vehicle, such as the brakes, suspension, or radiator. Note that your duties as a front-end specialist are not restricted to the repairs of automobiles alone. They also encompass maintaining, servicing, adjusting, and testing machines and moving parts.
A retention specialist is responsible for devising strategies to maintain a healthy relationship with clients. They are primarily in charge of negotiating and securing contract renewals, handling issues and corrective measures for customer satisfaction, utilizing feedback to improve services, and maintaining a healthy rapport to strengthen the client base. Furthermore, as a retention specialist, it is essential to perform calls and correspondence, keep records of all transactions, and coordinate with work-staff.
Front end specialists and retention specialists have different pay scales, as shown below.
| Front End Specialist | Retention Specialist | |
| Average salary | $48,996 | $37,175 |
| Salary range | Between $27,000 And $86,000 | Between $28,000 And $48,000 |
| Highest paying City | - | Los Angeles, CA |
| Highest paying state | - | California |
| Best paying company | - | Adobe |
| Best paying industry | - | Finance |
There are a few differences between a front end specialist and a retention specialist in terms of educational background:
| Front End Specialist | Retention Specialist | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between front end specialists' and retention specialists' demographics:
| Front End Specialist | Retention Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 33.8% Female, 66.2% | Male, 37.0% Female, 63.0% |
| Race ratio | Black or African American, 10.2% Unknown, 5.1% Hispanic or Latino, 16.8% Asian, 6.8% White, 60.4% American Indian and Alaska Native, 0.7% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.0% White, 55.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |