Guest relations representative vs desk clerk

The differences between guest relations representatives and desk clerks can be seen in a few details. Each job has different responsibilities and duties. Additionally, a desk clerk has an average salary of $29,096, which is higher than the $28,790 average annual salary of a guest relations representative.

The top three skills for a guest relations representative include guest relations, customer service and reservations. The most important skills for a desk clerk are reservations, front desk, and customer service.

Guest relations representative vs desk clerk overview

	Guest Relations Representative	Desk Clerk
Yearly salary	$28,790	$29,096
Hourly rate	$13.84	$13.99
Growth rate	-	-
Number of jobs	35,239	113,183
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 35%
Average age	37	37
Years of experience	-	-

What does a guest relations representative do?

Guest relations representatives are professionals who are responsible for providing excellent customer service to customers of a hotel or other establishment. These representatives are required to assist the front office manager in mentoring and developing front office associates by contributing valuable feedback and suggestions for improvement. They must provide general hospitality services for VIP guests by arranging transportation as well as special accommodations. Guest relations representatives must also maintain the cleanliness of guest rooms while delivering housekeeping amenities to the rooms.

What does a desk clerk do?

The desk clerk or general office clerk is an employee who works with little supervision from the manager. The duties and responsibilities of desk clerks vary depending on the industry they belong to. These may include but are not limited to answering phone calls, electronic correspondence, filing paperwork, taking and maintaining inventory levels, and setting calendars and schedules. They are expected to always offer excellent customer service. In hotels, they check-in and check-out their guests.

Guest relations representative vs desk clerk salary

Guest relations representatives and desk clerks have different pay scales, as shown below.

	Guest Relations Representative	Desk Clerk
Average salary	$28,790	$29,096
Salary range	Between $22,000 And $36,000	Between $23,000 And $36,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	California
Best paying company	-	Deborah's Place
Best paying industry	-	Manufacturing

Differences between guest relations representative and desk clerk education

There are a few differences between a guest relations representative and a desk clerk in terms of educational background:

	Guest Relations Representative	Desk Clerk
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Guest relations representative vs desk clerk demographics

Here are the differences between guest relations representatives' and desk clerks' demographics:

	Guest Relations Representative	Desk Clerk
Average age	37	37
Gender ratio	Male, 38.1% Female, 61.9%	Male, 30.0% Female, 70.0%
Race ratio	Black or African American, 9.9% Unknown, 6.8% Hispanic or Latino, 20.4% Asian, 9.9% White, 51.6% American Indian and Alaska Native, 1.5%	Black or African American, 10.6% Unknown, 6.5% Hispanic or Latino, 16.5% Asian, 10.0% White, 55.1% American Indian and Alaska Native, 1.3%
LGBT Percentage	13%	13%

Differences between guest relations representative and desk clerk duties and responsibilities

Guest relations representative example responsibilities.

Manage Facebook and patient communication programs.
Operate POS register system to ring guests' food and beverage purchases.
Register patients into hospital systems and increase awareness of available programs.
Stimulate inpatient hospital satisfaction through personal interaction, service, and rounding with patients.
Book daily phone and in-person reservations; download all other reservations from GuestBridge reservations system.
Operate POS register and complete transactions according to company procedures and policies and ensuring accuracy.

Desk clerk example responsibilities.

Manage customer service issues with ease and charm and train other co workers in daily operations.
Assist with setting up meetings using PowerPoint presentations.
Book keeping, check ins, paperwork, PowerPoint, enter information into database.
Communicate with previous shift, organize shift and review reservations and update contingency
Position require guest reservations to be coordinate with housekeeping and maintenance needs.
Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.

Guest relations representative vs desk clerk skills

Common guest relations representative skills

Guest Relations, 20%
Customer Service, 16%
Reservations, 14%
Patients, 12%
Front Desk, 6%
VIP, 2%

Common desk clerk skills

Reservations, 22%
Front Desk, 14%
Customer Service, 12%
Room Availability, 11%
Direct Calls, 6%
Telephone Calls, 5%

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Office and Administrative Industry
Guest Relations Representative
Guest Relations Representative vs Desk Clerk

Updated January 8, 2025

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