Guest relations representative vs front desk lead

The differences between guest relations representatives and front desk leads can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk lead has an average salary of $29,851, which is higher than the $28,790 average annual salary of a guest relations representative.

The top three skills for a guest relations representative include guest relations, customer service and reservations. The most important skills for a front desk lead are reservations, patients, and guest service.

Guest relations representative vs front desk lead overview

	Guest Relations Representative	Front Desk Lead
Yearly salary	$28,790	$29,851
Hourly rate	$13.84	$14.35
Growth rate	-	-
Number of jobs	35,239	74,010
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 39%
Average age	37	37
Years of experience	-	-

What does a guest relations representative do?

Guest relations representatives are professionals who are responsible for providing excellent customer service to customers of a hotel or other establishment. These representatives are required to assist the front office manager in mentoring and developing front office associates by contributing valuable feedback and suggestions for improvement. They must provide general hospitality services for VIP guests by arranging transportation as well as special accommodations. Guest relations representatives must also maintain the cleanliness of guest rooms while delivering housekeeping amenities to the rooms.

What does a front desk lead do?

A front desk lead acts as the face of an organization, being the first point of contact for visitors. To be a front desk lead means you are responsible for administering and managing workers who work in the front office or reception area, as well as welcoming and taking care of visitors. As a front desk lead, you must possess good communication skills, have good composure, be friendly, be computer literate, have problem-solving skills, along with organizational skills to handle guests.

Guest relations representative vs front desk lead salary

Guest relations representatives and front desk leads have different pay scales, as shown below.

	Guest Relations Representative	Front Desk Lead
Average salary	$28,790	$29,851
Salary range	Between $22,000 And $36,000	Between $19,000 And $46,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Microsoft
Best paying industry	-	Retail

Differences between guest relations representative and front desk lead education

There are a few differences between a guest relations representative and a front desk lead in terms of educational background:

	Guest Relations Representative	Front Desk Lead
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	-	-

Guest relations representative vs front desk lead demographics

Here are the differences between guest relations representatives' and front desk leads' demographics:

	Guest Relations Representative	Front Desk Lead
Average age	37	37
Gender ratio	Male, 38.1% Female, 61.9%	Male, 28.5% Female, 71.5%
Race ratio	Black or African American, 9.9% Unknown, 6.8% Hispanic or Latino, 20.4% Asian, 9.9% White, 51.6% American Indian and Alaska Native, 1.5%	Black or African American, 9.2% Unknown, 6.8% Hispanic or Latino, 22.3% Asian, 9.9% White, 50.3% American Indian and Alaska Native, 1.5%
LGBT Percentage	13%	13%

Differences between guest relations representative and front desk lead duties and responsibilities

Guest relations representative example responsibilities.

Manage Facebook and patient communication programs.
Operate POS register system to ring guests' food and beverage purchases.
Register patients into hospital systems and increase awareness of available programs.
Stimulate inpatient hospital satisfaction through personal interaction, service, and rounding with patients.
Book daily phone and in-person reservations; download all other reservations from GuestBridge reservations system.
Operate POS register and complete transactions according to company procedures and policies and ensuring accuracy.

Front desk lead example responsibilities.

Manage VIP clientele by delivering exceptional customer service while using creative conflict resolution, when necessary.
Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
Conduct in-person and telephone customer service, including guest check-in and booking reservations.
Perform PBX duties in the absence of an operator
Operate hotel PBX switchboard system and handles professional execution of guest calls, messages and amenities.
Collect co-payments when necessary and answer any necessary questions if ask by patients.

Guest relations representative vs front desk lead skills

Common guest relations representative skills

Guest Relations, 20%
Customer Service, 16%
Reservations, 14%
Patients, 12%
Front Desk, 6%
VIP, 2%

Common front desk lead skills

Reservations, 17%
Patients, 8%
Guest Service, 8%
Phone Calls, 8%
Guest Satisfaction, 5%
Booking, 5%

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Office and Administrative Industry
Guest Relations Representative
Guest Relations Representative vs Front Desk Lead

Updated January 8, 2025

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