Guest relations representative vs front desk staff

The differences between guest relations representatives and front desk staff can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk staff has an average salary of $28,916, which is higher than the $28,790 average annual salary of a guest relations representative.

The top three skills for a guest relations representative include guest relations, customer service and reservations. The most important skills for a front desk staff are customer service, check-in, and facility tours.

Guest relations representative vs front desk staff overview

	Guest Relations Representative	Front Desk Staff
Yearly salary	$28,790	$28,916
Hourly rate	$13.84	$13.90
Growth rate	-	-
Number of jobs	35,239	140,094
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 62%
Average age	37	37
Years of experience	-	-

Guest relations representative vs front desk staff salary

Guest relations representatives and front desk staff have different pay scales, as shown below.

	Guest Relations Representative	Front Desk Staff
Average salary	$28,790	$28,916
Salary range	Between $22,000 And $36,000	Between $21,000 And $38,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	Univ Of Colorado-Colorado Spgs
Best paying industry	-	Education

Differences between guest relations representative and front desk staff education

There are a few differences between a guest relations representative and a front desk staff in terms of educational background:

	Guest Relations Representative	Front Desk Staff
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 62%
Most common major	Business	Business
Most common college	-	-

Guest relations representative vs front desk staff demographics

Here are the differences between guest relations representatives' and front desk staff' demographics:

	Guest Relations Representative	Front Desk Staff
Average age	37	37
Gender ratio	Male, 38.1% Female, 61.9%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 9.9% Unknown, 6.8% Hispanic or Latino, 20.4% Asian, 9.9% White, 51.6% American Indian and Alaska Native, 1.5%	Black or African American, 9.3% Unknown, 6.6% Hispanic or Latino, 17.1% Asian, 10.8% White, 54.8% American Indian and Alaska Native, 1.4%
LGBT Percentage	13%	13%

Differences between guest relations representative and front desk staff duties and responsibilities

Guest relations representative example responsibilities.

Manage Facebook and patient communication programs.
Operate POS register system to ring guests' food and beverage purchases.
Register patients into hospital systems and increase awareness of available programs.
Stimulate inpatient hospital satisfaction through personal interaction, service, and rounding with patients.
Book daily phone and in-person reservations; download all other reservations from GuestBridge reservations system.
Operate POS register and complete transactions according to company procedures and policies and ensuring accuracy.

Front desk staff example responsibilities.

Manage agent work schedule base on call metrics to ensure that the desk exceeds contractual SLA agreements.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Update lobby display TV using PowerPoint program.
Create flyers with PowerPoint for career center events.
Develop daily SLA metrics reports for upper management.
Administrate office duties (answer phones, run errands, and file important documents).

Guest relations representative vs front desk staff skills

Common guest relations representative skills

Guest Relations, 20%
Customer Service, 16%
Reservations, 14%
Patients, 12%
Front Desk, 6%
VIP, 2%

Common front desk staff skills

Customer Service, 33%
Check-In, 15%
Facility Tours, 8%
Cleanliness, 7%
Strong Customer Service, 5%
Emergency Situations, 4%

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Office and Administrative Industry
Guest Relations Representative
Guest Relations Representative vs Front Desk Staff

Updated January 8, 2025

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