Guest relations representative vs service desk analyst

The differences between guest relations representatives and service desk analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a service desk analyst has an average salary of $45,397, which is higher than the $28,790 average annual salary of a guest relations representative.

The top three skills for a guest relations representative include guest relations, customer service and reservations. The most important skills for a service desk analyst are service desk, customer service, and troubleshoot.

Guest relations representative vs service desk analyst overview

	Guest Relations Representative	Service Desk Analyst
Yearly salary	$28,790	$45,397
Hourly rate	$13.84	$21.83
Growth rate	-	-
Number of jobs	35,239	55,828
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 50%
Average age	37	37
Years of experience	-	-

What does a guest relations representative do?

Guest relations representatives are professionals who are responsible for providing excellent customer service to customers of a hotel or other establishment. These representatives are required to assist the front office manager in mentoring and developing front office associates by contributing valuable feedback and suggestions for improvement. They must provide general hospitality services for VIP guests by arranging transportation as well as special accommodations. Guest relations representatives must also maintain the cleanliness of guest rooms while delivering housekeeping amenities to the rooms.

What does a service desk analyst do?

Service Desk Analysts are information technology (IT) employees who usually oversee the helpdesk hotline of the IT department. They address the technical concerns of other employees or even clients of the company. They also help in installing, repairing, and maintaining the different IT systems in the company. Service Desk Analysts resolve issues related to software, hardware, and other related systems. They also manage information related to these concerns and analyze these concerns. They identify trends or patterns and anticipate concerns that might come in the future. Service Desk Analysts may recommend steps to ensure that these concerns will not come up again.

Guest relations representative vs service desk analyst salary

Guest relations representatives and service desk analysts have different pay scales, as shown below.

	Guest Relations Representative	Service Desk Analyst
Average salary	$28,790	$45,397
Salary range	Between $22,000 And $36,000	Between $30,000 And $67,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	The Citadel
Best paying industry	-	Technology

Differences between guest relations representative and service desk analyst education

There are a few differences between a guest relations representative and a service desk analyst in terms of educational background:

	Guest Relations Representative	Service Desk Analyst
Most common degree	Bachelor's Degree, 55%	Bachelor's Degree, 50%
Most common major	Business	Information Technology
Most common college	-	-

Guest relations representative vs service desk analyst demographics

Here are the differences between guest relations representatives' and service desk analysts' demographics:

	Guest Relations Representative	Service Desk Analyst
Average age	37	37
Gender ratio	Male, 38.1% Female, 61.9%	Male, 74.4% Female, 25.6%
Race ratio	Black or African American, 9.9% Unknown, 6.8% Hispanic or Latino, 20.4% Asian, 9.9% White, 51.6% American Indian and Alaska Native, 1.5%	Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7%
LGBT Percentage	13%	13%

Differences between guest relations representative and service desk analyst duties and responsibilities

Guest relations representative example responsibilities.

Manage Facebook and patient communication programs.
Operate POS register system to ring guests' food and beverage purchases.
Register patients into hospital systems and increase awareness of available programs.
Stimulate inpatient hospital satisfaction through personal interaction, service, and rounding with patients.
Book daily phone and in-person reservations; download all other reservations from GuestBridge reservations system.
Operate POS register and complete transactions according to company procedures and policies and ensuring accuracy.

Service desk analyst example responsibilities.

Used SharePoint to manage and enter in help desk ticket information for health information exchange and electronic health record vendor issues.
Design and manage company wide imaging infrastructure.
Best-Inform administrator managing application from UNIX server.
Manage OS re-imaging and data recovery for rent equipment.
Manage security, reliability, and configurations for data backup and recovery for client workstations.
Diagnose, investigate and report operational systems errors using Citrix and ITSM.

Guest relations representative vs service desk analyst skills

Common guest relations representative skills

Guest Relations, 20%
Customer Service, 16%
Reservations, 14%
Patients, 12%
Front Desk, 6%
VIP, 2%

Common service desk analyst skills

Service Desk, 15%
Customer Service, 15%
Troubleshoot, 6%
Technical Support, 6%
Phone Calls, 3%
ITIL, 3%

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Guest Relations Representative
Guest Relations Representative vs Service Desk Analyst

Updated January 8, 2025

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