Head server vs customer service and serving

Differences between head server and customer service and serving duties and responsibilities

Head server example responsibilities.

• Train and manage all BOH employees.
• Manage all servers' end of night cash out and prepare host and bartending tip out.
• Manage opening and closing duties, including restocking items and insuring the FOH are clean and shut down correctly.
• Manage technical support, business analysis, project management, application development and support, training, and facilitation.
• Help drive and increase restaurant sales by upselling and highlighting off menu items.
• Train new employees on operating the micros system and on self-presentation and customer service.
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Customer service and serving example responsibilities.

• Manage restaurant sections in order to equalize seating arrangements for each waiter and ensure the restaurant are stocked and well maintain.
• Track record of upselling through suggestive selling techniques.
• Fill in for bartending staff as needed and frequently make drinks for customers.
• Put orders in the POS for customers to get the quickest service possible with the least amount of issues.
• Take phone calls for orders, process online orders, serve food and drinks, process payments on POS computer.
• Train in all aspects of professional bartending with an in-depth knowledge of wines, liquors, liqueurs and mix cocktails.
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