Hotel desk clerk vs front desk staff

The differences between hotel desk clerks and front desk staff can be seen in a few details. Each job has different responsibilities and duties. Additionally, a hotel desk clerk has an average salary of $30,669, which is higher than the $28,916 average annual salary of a front desk staff.

The top three skills for a hotel desk clerk include reservations, customer service and room availability. The most important skills for a front desk staff are customer service, check-in, and facility tours.

Hotel desk clerk vs front desk staff overview

	Hotel Desk Clerk	Front Desk Staff
Yearly salary	$30,669	$28,916
Hourly rate	$14.74	$13.90
Growth rate	-	-
Number of jobs	94,208	140,094
Job satisfaction	-	-
Most common degree	High School Diploma, 33%	Bachelor's Degree, 62%
Average age	37	37
Years of experience	-	-

Hotel desk clerk vs front desk staff salary

Hotel desk clerks and front desk staff have different pay scales, as shown below.

	Hotel Desk Clerk	Front Desk Staff
Average salary	$30,669	$28,916
Salary range	Between $23,000 And $39,000	Between $21,000 And $38,000
Highest paying City	Redwood City, CA	New York, NY
Highest paying state	New York	New York
Best paying company	Grand Hotel	Univ Of Colorado-Colorado Spgs
Best paying industry	Manufacturing	Education

Differences between hotel desk clerk and front desk staff education

There are a few differences between a hotel desk clerk and a front desk staff in terms of educational background:

	Hotel Desk Clerk	Front Desk Staff
Most common degree	High School Diploma, 33%	Bachelor's Degree, 62%
Most common major	Business	Business
Most common college	-	-

Hotel desk clerk vs front desk staff demographics

Here are the differences between hotel desk clerks' and front desk staff' demographics:

	Hotel Desk Clerk	Front Desk Staff
Average age	37	37
Gender ratio	Male, 27.4% Female, 72.6%	Male, 34.1% Female, 65.9%
Race ratio	Black or African American, 11.0% Unknown, 6.6% Hispanic or Latino, 20.0% Asian, 8.1% White, 52.9% American Indian and Alaska Native, 1.3%	Black or African American, 9.3% Unknown, 6.6% Hispanic or Latino, 17.1% Asian, 10.8% White, 54.8% American Indian and Alaska Native, 1.4%
LGBT Percentage	13%	13%

Differences between hotel desk clerk and front desk staff duties and responsibilities

Hotel desk clerk example responsibilities.

Manage customer service issues with ease and charm and train other co workers in daily operations.
Provide customer service to hotel guests; receive reservations for incoming guests base on room availability.
Make reservations for incoming guests base on room availability and interview incoming guests to determine room assignment.
Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.
Transmit and receive messages using telephone or switchboard.
Monitor checkout stations to ensure that they have adequate cash available and that they are staff appropriately.

Front desk staff example responsibilities.

Manage agent work schedule base on call metrics to ensure that the desk exceeds contractual SLA agreements.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Update lobby display TV using PowerPoint program.
Create flyers with PowerPoint for career center events.
Develop daily SLA metrics reports for upper management.
Administrate office duties (answer phones, run errands, and file important documents).

Hotel desk clerk vs front desk staff skills

Common hotel desk clerk skills

Reservations, 44%
Customer Service, 8%
Room Availability, 7%
Computer System, 6%
Data Entry, 6%
Registration Cards, 5%

Common front desk staff skills

Customer Service, 33%
Check-In, 15%
Facility Tours, 8%
Cleanliness, 7%
Strong Customer Service, 5%
Emergency Situations, 4%