Our Story :
If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states.
We only have 3 rules at InnVentures. (We can teach you the rest!)
Rule #1 - Do everything you can for the customer!
Rule #2 - Bring a good attitude to work with you every day and take pride in your work!
Rule #3 - Have FUN!
WHY WORK AT ONE OF OUR HOTELS?
Fun, team-oriented environment
Full-time and part-time positions available to meet your needs
Great opportunities for growth
Community Involvement
Discounted hotel stays
Recognition and awards
Paid time off
BENEFITS:
We offer eligible employees a number of benefits to enhance their health and well-being:
Group insurance, including medical, dental, vision and company-paid life insurance
Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays
Company-matched 401(k) plan
Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
Get paid daily with our Daily Pay Program!
JOB OVERVIEW - NIGHTAUDITOR:
Use your attention to detail and desire for routine to create memorable guest experiences! As a NightAuditor, you will work overnight (graveyard) hours to supervise the hotel and perform tasks to certify that all daily transactions are reconciled. Your contributions as a NightAuditor are essential to provide our guests a comfortable stay.
A TYPICAL SHIFT:
Review daily transactions and checklists for completion and accuracy.
Ensure all guests are served promptly and courteously.
Apply problem solving skills to resolve guest issues to their satisfaction.
Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
Ensure emergency notification procedures are followed in the event of issues taking place overnight.
Communicate effectively between all shifts and departments.
REQUIREMENTS:
Previous customer service experience with proven ability to thrive working the overnight shift is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work weekends and holidays.
POTENTIAL CAREER PATH:
Front Desk Supervisor - Front Office Manager or Administrative Assistant
InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
$24k-29k yearly est. Auto-Apply 60d+ ago
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Night Auditor
Twin Tier Hospitality 3.5
Columbus, OH
Audit, balance and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure TTH and hotel policies and procedures are followed and to prevent fraud.
ESSENTIAL FUNCTIONS
Audit balance and report on all food and beverage outlets' (e.g., restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc., and reset all registers to ensure accurate, timely information. (30%)
Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. (25%)
Audit, balance and prepare, verify and report on room information to provide rooms management with a picture of how they are performing. (20%)
Prepare and input statistics and income journal sheets for preparation of daily reports. (5%)
Balance and close all bank ticket codes, daily. (5%)
Run night audit final after insuring all revenues are in balance nightly. (5%)
Perform the duties of a Front Desk Clerk including express checkouts. (5%)
NON-ESSENTIAL FUNCTIONS
Assist the Night Manager/Night Audit Supervisor as requested. (2%)
Assist PBX in taking and placing wake-up calls, as needed. (2%)
Perform the duties of a bellperson as requested. (1%)
Qualifications
Knowledge and Skills:
Education:High School education or equivalent experience.
Experience:Accounting background preferred, but not required.
Skills and Abilities:
Ability to operate personal computer, cash register and calculator.
Ability to compile facts and figures.
Telephone and guest relations etiquette and skills.
No. Of employees supervised: None.
Travel Required:None.
Hours Required: 11:00 p.m. - 7:00 a.m.; scheduled days and times may vary based on need.
Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.
Ability to lift files/papers up to 5 lbs, 50% of time. May lift luggage up to 50 lbs.
Bending/Kneeling Describe the type(s) of required bending and/or kneeling to include when, why and how often.
No Bending/Kneeling Required.
Mobility Describe the type(s) of mobility required to include distances and % of time involved.
Ability to move between front desk, PBX and accounting and various other areas in the hotel, 10-20% of time.
Continuous Standing Describe the reasons to include time period and frequency.
No Continuous Standing Required.
Climbing Stairs:
No Climbing Required.
Driving Describe type of vehicle, distances, % of time involved and frequency.
No Driving Required.
Work Environment - Inside: 100% of 8 hours.
Climbing Stairs
Up to approx. 40 steps 10% of 40 hour week.
Hearing: Critical
Explain:Communicate with guests.
Vision: Critical
Explain:Viewing of computer screen.
Speech: Critical
Explain:Communicating with guests over the telephone.
Literacy: Critical
Explain:Reading daily reports, numbers, etc.
Chemicals/Agents: Describe any chemicals/agents to include what they are, warnings and frequency of use.
No Chemicals/Agents Used.
Protective Clothing:
None Required.
Equipment Operation List type of equipment and frequency of use.
Personal computer, telephone, cash register, calculator - approx. 90-95% of time.
$25k-30k yearly est. 20d ago
Night Auditor | MOXY Columbus Short North
Shaner Hotels 3.9
Columbus, OH
What You'll Do
Be available to work a flexible schedule, including weekends, holidays, and overnight hours, as needed.
Work independently and serve as the main point of contact during overnight hours.
Handle guest questions, issues, and special requests with care and creativity.
Greet and check-in guests with style (and a complimentary cocktail!).
Take drink and light food orders, prepare and serve them with flair.
Adhere to payment, cash handling and credit policies/procedures.
Complete nightly financial audits and reports with accuracy.
Ensure safety, security and cleanliness of the hotel overnight.
Take on other exciting duties, as assigned.
About the Role
At the Moxy, our front desk isn't just for check-ins - it's the beating heart of the guest experience. Are you the kind of person who can mix a cocktail and balance the books - without breaking a sweat? Moxy is looking for a high-energy, detail-savvy NightAuditor who doubles as a Bartender. You'll keep the vibe alive after hours, serve up drinks with style, and make sure our nightly reports are on point. If you're sharp, social and love working when others sleep, let's talk!
What We're Looking For
Full-time and Part-time positions may be available - will discuss further during your interview!
At least 1 year of experience in restaurants, hospitality, or food & beverage
You meet the minimum age requirement to serve alcohol in Ohio
You're outgoing, organized, quick on your feet, and ready to hustle
Able to read and follow safety and operational instructions
Confident communicator (bonus if you're bilingual in English/Spanish)
Comfortable with basic math and POS systems
High school diploma or equivalent; college coursework is a plus
ServSafe and/or alcohol service training like TIPS is a big bonus
You know the coolest spots in Columbus and love sharing them
$26k-31k yearly est. Auto-Apply 60d+ ago
Front Desk Clerk
NCR at Home Health and Wellness 4.3
Columbus, OH
Title: Front Desk Clerk - Columbus, Ohio (Multiple Locations, All Shifts) Location: Columbus, OH - First, Second, and Third Shift | Part-Time & Full-Time
About Us: Join a team of property management professionals at our senior apartment communities in Columbus, Ohio! National Church Residences is committed to advancing better living and care for seniors, and we are looking for Front Desk Clerks who share our vision.
Why This Role Matters:
Front Desk Clerks are the face of our communities, creating a welcoming environment for residents and visitors while supporting property operations. You will play a key role in resident satisfaction and community engagement.
Key Responsibilities:
Serve as the first point of contact for residents, visitors, and staff.
Perform front desk duties in accordance with procedures and the front desk manual.
Handle resident inquiries, complaints, and requests with professionalism and empathy.
Communicate effectively, both orally and in writing, with residents and team members.
Support team operations, including basic math and administrative tasks.
Demonstrate understanding of low-income and homeless populations and their specific needs.
Work collaboratively in a team environment while managing multiple priorities.
Qualifications:
High school diploma or equivalent.
1-2 years of front desk, receptionist, or customer service experience.
Knowledge of crisis prevention, intervention, and conflict resolution techniques.
Strong organizational skills, attention to detail, and ability to follow procedures.
Excellent communication and interpersonal skills.
What We Offer:
Competitive pay and shift flexibility.
Comprehensive medical, dental, vision, life, and AD&D insurance.
Flexible Spending Accounts (FSA).
Paid Time Off (PTO) and Paid Holidays.
Retirement plan with 100% match up to 5% of pay.
Tuition reimbursement.
Employee discounts (tickets, retail, etc.).
Short-Term & Long-Term Disability, Accident, Hospital Indemnity, and Critical Illness coverage.
Wellbeing programs including EAP, tobacco cessation, weight loss, and more.
Benefits may vary depending on Full-Time, Part-Time, or Contingent status.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.
$24k-29k yearly est. Auto-Apply 10d ago
Front Desk Agent - Full Time
Hyatt Hotels Corp 4.6
Columbus, OH
Located within walking distance of Nationwide Arena and the trendy Arena District, Hyatt Regency Columbus redefines the modern hotel experience. We offer 633 renovated guest rooms and spacious suites and 70,000 square feet of flexible meeting space. We are connected to the Greater Columbus Convention Center and steps to the Short North Arts District, ours is the hotel in which to meet and play in downtown Columbus.
Are you ready?
Because we are looking for a Full-Time Front Office Host!
What does the ROLE entail?
* Responsible for the guest registration process and communication of hotel services and promotions
* Strong guest service orientation in order to ensure high guest expectations
* This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience
* Fast-paced environment that requires continuous standing
* Other duties may include processing forms of payment, responding to guest inquiries, and upselling hotel rooms.
* Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
Your EXPERIENCE:
* Past experience strongly preferred
* A true desire to satisfy the needs of others
* Capable of standing for long periods of time
* Refined verbal and written communications skills
* Unafraid of customer service related tasks and responsibilities
* Must be able to work a flexible schedule including evenings, weekends, and potential holidays
* A fun and energized person
* Soft selling skills
* Strong customer service orientation and customer service recovery skills
What's in it for YOU?
General Perks:
* An entry to the Hyatt Family, a place where we care for people so they can be their best
* 12 free nights at Hyatt hotels globally every year after 90 days of service and 50% Discounts at our F&B outlets
* Affordable Medical, Dental and Vision Coverage after 30 days of employment
* Vacation + PTO days
* Discounted flight program
* Uniform provided and laundry is taken care of in house
* Free COTA Bus Pass
* Free meals, Family Events, and Recognition Celebrations
* Discounted monthly parking passes for Downtown parking
* Take pride in working for a company that is in the "100 Best Companies to Work For" by FORTUNE
What will you get from US?
Wellbeing:
"Our purpose is to care for people so they can be their best - and we believe wellbeing is the ultimate realization of our purpose"
* To support our colleagues mental wellbeing we provide access to "Headspace App" for all employees, free of charge, as well as hotel gym access
* Social & Community Activities; Team building outings, Sports/wellbeing activities
* Health, Dental, Vision Insurance eligibility after 30 days of employment
Development:
"Careers at Hyatt don't have to follow a traditional career ladder or path with one pace and following only one direction.
* With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotions are abundant
* Regular Check-In Conversations with Managers to discuss personal career goals
* A wide range of on-property and online training opportunities though-out the year.
* Education assistance of up to $1,000 per year toward personal growth and development
$27k-32k yearly est. 26d ago
Night Auditor - Marriott University of Dayton / Dayton OH
Concord Hospitality Brand 4.3
Dayton, OH
Do you enjoy guest interaction? Are you a numbers person? As a 3rd shift nightauditor, you are reconciling the day's receipts. Running Shift reports, balancing the day's activities. In addition to checking in our late-night guests or checking out our early morning guests. The night shift also assures the guest a stay that is safe whereby you are monitoring abnormal activity inside and outside of the hotel and monitoring any weather issues that could become threatening to our resting guests. If you enjoy working semi-independently from others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
Here are some reasons our associates like working for us:
Our Benefits (applies to Full Time Associates Only)
Competitive Pay
Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
401K Retirement Program with company contribution - FREE MONEY!
Group Life Insurance equal to your annual salary
Voluntary Short and Long Term Disability Programs
Verizon Wireless Discount - save up to 18% off your billing a month with our partnership with Verizon
Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs - take classes related to hospitality and save up to 9% off the tuition price
Role Responsibilities:
As a Front Desk NightAuditor, you have the responsible to give our guests the best hospitality experience they can have by:
Processing credit card transactions and other (restaurant, events, lounge) for the day
Handling phone system, transferring calls, reservations, etc
Verify, balance and review hotel room availability.
Perform Check-in and Check-out procedures.
Administer guest payment policies and look for errors from the day shifts
Prepare folios for the morning departing guests
Maintain overall lobby appearance and assist with AM breakfast set up if needed.
Be versed in all hotel emergency procedures.
Why Concord?
Concord's foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest - having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.
$24k-28k yearly est. 10d ago
Guest Service Agent
Commonwealth Hotels 4.0
Beavercreek, OH
Join Our Team at the Residence Inn Dayton Beavercreek! The Residence Inn Dayton Beavercreek is seeking a Full-Time Hotel Guest Service Agent, Full-Time Front Desk Clerk or Full-Time Front Office Agent. About Us: Working at the Residence Inn Dayton Beavercreek offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment. Residence Inn Dayton Beavercreek emphasizes creating a welcoming environment for both guests and team members. The hotel prides itself on personalized guest experiences, treating each guest with exceptional service. Conveniently located near Wright Patterson AFB, Wright State University, and local shopping and dining, the hotel is a hub of activity. Team members are recognized for excellence by the Ohio Lodging Association, it offers a supportive and award-winning work environment. It is an ideal place for those passionate about hospitality and looking to grow their careers with a friendly and dedicated team.
Why This Role?
Working as a Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk at the Residence Inn Dayton Beavercreek, Ohio, offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel's convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.
What's In It for You?
NEXT DAY PAY
Time Off: Vacation, Personal Days, and Holiday Pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more Key Responsibilities for the Full-Time Hotel Guest Service Agent, Full-Time Front Desk Clerk, or Full-Time Front Office Agent include:
Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel's property management system (PMS).
Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.
What We are Looking for in a Full-Time Hotel Guest Service Agent, Full-Time Front Desk Clerk, or Full-Time Front Office Agent:
Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.
Strong interpersonal skills and a focus on delivering exceptional service are essential.
Familiarity with using computers and software systems, especially reservation or property management systems (PMS),
Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
Experience handling guest complaints or resolving conflicts in a calm and effective manner is a valuable asset.
Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
Hospitality or Front Desk Experience (Preferred)
A high school diploma or equivalent
Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.
Applicants should have the flexibility to work weekends & holidays
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
$24k-29k yearly est. 8d ago
Friday & Saturday Overnight Front Desk Clerk
The Del Monte Lodge 4.2
Cleveland, OH
Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a NightAuditor/Overnight Front Desk Clerk.
You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today - we're waiting to hear from you!
Job Responsibilities
As a NightAuditor/Overnight Front Desk Clerk, you will be responsible for performing a variety of guest service activities while providing the highest level of service possible.
Your specific duties in this role will include:
* Greet, register, and assign rooms to guests.
* Answer telephone.
* Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
* Make and confirm reservations.
* Monitor room availability.
* Block rooms.
* Program wake-up calls.
* Handle guest mail and messages.
* Open and close shifts making cash drops as necessary.
* Maintain market stock and coffee area as needed.
* Finalize transactions completed during the day and process credit card transactions.
* Prepare and print folios for departing guests.
* Create, print, file and transmit required reports.
* Compile daily sales figures and complete the Daily reports.
* Complete End of Month procedures.
* Ensure hotel PMS system is in balance with the reservations system. Correct any discrepancies.
* Provide guests information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
* Provide guests with directions and information regarding the local area.
* Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
* Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
* Schedule shuttle runs for guests (hotels with shuttle only).
* Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only).
* Perform laundry duties as needed (Fairfield Inn only).
* Set up continental breakfast (Fairfield Inn only).
Job Requirements
We are looking for a self-motivated NightAuditor/Overnight Front Desk Clerk with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills.
Specific qualifications for the role include:• 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
* Solid organizational, time-management and prioritization skills
* Exceptional customer service skills
* Ability to multi-task in a fast-paced environment
* Basic computer and administrative skills
* Availability to work an overnight schedule
* Maintain a valid Driver's License from the state which you reside with no major violations.
Benefits
As a NightAuditor/Overnight Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It's the kind of company where many of our associates come for a job, but stay for a career-the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.
Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.
* Competitive pay $15.25 - $15.50 per hour
* Comprehensive benefit packages for full-time positions
* Hotel room discounts at our locations around the globe
* Discounts on food and beverages
* Professional development and advancement opportunities
$15.3-15.5 hourly 19h ago
Night Audit
Nivea Hospitality
Brunswick, OH
available at Comfort Suites Brunswick.
Are you a night owl looking for an exciting opportunity to join a dynamic team? Comfort Suites Brunswick is currently seeking for a dedicated individual to join us!
Position: Night Shift Team Member
Location: 1464 Town Center Blvd Brunswick ohio
Hours: 11pm - 7am Part time/full time
Responsibilities:
~Greet guests upon arrival with a warm smile and friendly demeanor
~Assist guests with check in and check out procedures
~Respond promptly to guest inquiries and requests
~Maintain cleanliness and organization of the lobby and common areas
~Ensure security protocols are followed throughout the night
~Handle any guest concerns or emergencies with professionalism and efficiency
~Collaborate with other team members to ensure seamless operations during the night shift
Requirements:
~Excellent customer skills
~Ability to remain calm and composed under pressure
~strong communication and interpersonal skills
~Attention to detail and ability to multitask
~Previous experience in hospitality or customer service is preferred but not required
Perks:
Competitive hourly wage
~Opportunities for growth within the Company
~Discounted rates for stays at Choice Hotels for you and your family
~Friendly and supportive work environment
If you are a reliable and motivated individual who thrives in a fast paced environment, we want to hear from you! Apply today by submitting your resume and a brief cover letter detailing why you would be a great fit for our team. We look forward to welcoming you to the Comfort Suites.
Job Type: Part-time
Expected hours: 16 t hours per week
$25k-31k yearly est. 60d+ ago
Front Desk Agent
Innvite Hospitality
Columbus, OH
The Holiday Inn Express Obetz is searching for Front Desk Associates as we ramp up towards the busy tourist season. We are searching for people to work the 7:00am-3:00pm, 3:00pm to 11:00pm and 11:00pm to 7:00am.
Full and part time opportunities are available. This position is eligible for Health Insurance, Vacation, Employee Discounted Hotel Rooms, and Sign on Bonus.
Required Tasks: According to Hotel Standards:
*Guest Check-in & Check-out
*PMS Operations
*Cash Handling & Credit Card Transactions
*Switchboard Operation and Telephone Etiquette
*Front Office Emergency/Security Procedures
*Reservations-Guest Rooms and Meeting Rooms
*Assist with Administrative Duties as assigned by Management
*Keep Front Desk Area & Lobby Neat & Tidy and Clean Daily
*Set up Breakfast Bar or Refill/Monitor Cleanliness of Bar & Tables
*Minor Decision Making
*Take Group Reservations & Set up Group Blocks
*Sales of Guest Rooms with New Arrivals and Phone Inquiries
*Follow All Policies & Procedures as Outlined in the Employee Handbook
*Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name-tag
*Operate Laundry as Directed
*Maintain a Professional Attitude to all Guests, Associates & Vendors
Required Skills:
*Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
*Basic Math
*Hand Writing
*Computer Skills/Keyboard/Typing Skills
*Operate a 10 Key Calculator
*Hospitable, Civil Contact with the Public
*Ability to Work Independently, with Little to no Supervision
*Ability to Complete Multiple Tasks Simultaneously
*Night Audit/Basic Accounting Skills/Training
Physical Requirements:
*Neck: Bending & Twisting
*Arms: Reaching, Bending, Light Carrying, Pushing, Pulling
*Hands: Finger Dexterity, Grasping
*Trunk: Bending & Twisting
*Legs: Normal Balance, Crouching or Kneeling
*Feet: Standing For Long Periods, Walking, Climbing Stairs
*Auditory: Ability to Read & Comprehend Emergency & Security Information Including Labels &
Directions; Ability to Communicate in Emergency Situations & to Supervisor in English.
*Hearing: Ability to Hear Emergency Alarms, Telephone & Conversation
Vision: Legal Normal Vision with or without Accommodation
Transportation to and from the Hotel is the responsibility of the employee!! I have read and understand the job
description as indicated and understand any task that keeps the hotel running is part of any job description. This
description may be altered from time to time by the Hotel!
Job Posted by ApplicantPro
$25k-31k yearly est. 14d ago
Friday & Saturday Overnight Front Desk Clerk
Delmonte Hotel Group 4.5
Cleveland, OH
Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a NightAuditor/Overnight Front Desk Clerk.
You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today - we're waiting to hear from you!
Job Responsibilities
As a NightAuditor/Overnight Front Desk Clerk, you will be responsible for performing a variety of guest service activities while providing the highest level of service possible.
Your specific duties in this role will include:
• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability.
• Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Finalize transactions completed during the day and process credit card transactions.
• Prepare and print folios for departing guests.
• Create, print, file and transmit required reports.
• Compile daily sales figures and complete the Daily reports.
• Complete End of Month procedures.
• Ensure hotel PMS system is in balance with the reservations system. Correct any discrepancies.
• Provide guests information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Provide guests with directions and information regarding the local area.
• Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
• Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
• Schedule shuttle runs for guests (hotels with shuttle only).
• Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only).
• Perform laundry duties as needed (Fairfield Inn only).
• Set up continental breakfast (Fairfield Inn only).
Job Requirements
We are looking for a self-motivated NightAuditor/Overnight Front Desk Clerk with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills.
Specific qualifications for the role include:• 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Solid organizational, time-management and prioritization skills
• Exceptional customer service skills
• Ability to multi-task in a fast-paced environment
• Basic computer and administrative skills
• Availability to work an overnight schedule
• Maintain a valid Driver's License from the state which you reside with no major violations.
Benefits
As a NightAuditor/Overnight Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It's the kind of company where many of our associates come for a job, but stay for a career-the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.
Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.
• Competitive pay $15.25 - $15.50 per hour
• Comprehensive benefit packages for full-time positions
• Hotel room discounts at our locations around the globe
• Discounts on food and beverages
• Professional development and advancement opportunities
$15.3-15.5 hourly 9d ago
Front Desk Clerk
Eden Inc. 4.2
Cleveland, OH
Job Description
Join EDEN as a Full-Time Front Desk Clerk in Cleveland and be the welcoming face of our vibrant organization! This onsite position offers the exciting opportunity to engage daily with a diverse community and make a real impact. With a competitive pay rate of $15.00 per hour, you'll not only support our mission but also enjoy a dynamic work environment that values flexibility and innovation.
Collaborate with a dedicated team focused on customer-centric solutions while enhancing your professional skills in a forward-thinking setting. Your role will be instrumental in fostering a culture of empathy and excellence. You will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, and Paid Time Off. Apply now to be part of our energetic team, and help create lasting positive change in our community!
EDEN Inc: Who We Are
EDEN's mission is to provide housing solutions to people facing the challenges of housing insecurities and homelessness. EDEN recognizes that housing is a basic right of all people, and the first step in helping them transform their lives. We believe housing serves as a foundation to build stable lives, advance independence, and fulfill aspirations. We envision that, through our efforts, homelessness will be brief and rare; and every family will have a safe, secure place to call home.
What's your day like?
As a Front Desk Clerk at EDEN, you can expect a fast-paced, engaging work environment from Monday to Friday. Your day-to-day responsibilities will include greeting visitors and clients warmly, answering phone calls, and providing information about our services. You'll manage scheduling and appointment coordination while ensuring a tidy and organized front desk area.
Daily, you'll assist clients with inquiries, direct them to the appropriate services, and facilitate communication between various departments. Handling administrative tasks such as filing, data entry, and managing correspondence will be key to your role. You will also be responsible for maintaining a professional and positive atmosphere, reflecting our core values of empathy and customer-centricity.
Expect to collaborate with a supportive team, enhancing your problem-solving and communication skills as you contribute to our mission of making a difference in the community.
Are you a good fit for this Front Desk Clerk job?
To succeed as a Front Desk Clerk at EDEN, you will need a combination of essential skills and qualifications. A high school diploma or equivalent is required to ensure a foundational level of knowledge and communication. Strong verbal and written communication skills are crucial for interacting with clients and colleagues effectively. Proficiency in various software tools, such as Microsoft Office Suite and scheduling applications, is necessary to manage daily tasks efficiently.
An empathetic and customer-centric attitude will help foster positive relationships with visitors. Additionally, the ability to speak multiple languages, particularly Spanish, may be preferred at some locations, enhancing our ability to serve a diverse community. Demonstrating excellent organizational and multitasking skills will also be important, as you will manage various responsibilities simultaneously while maintaining a professional demeanor in a fast-paced environment.
Knowledge and skills required for the position are:
A high school diploma or equivalent is required.
The ability to speak multiple languages such as Spanish may be preferred for some locations.
Join us!
We believe in taking care of our team, both on and off the job. That's why we offer a mobile-friendly application process - because we know your time is valuable. If you're ready to take your management skills to the next level and join a team that values hard work and good times, complete our application today!
Equal Employment Opportunity: Equal employment opportunity in full compliance with applicable law will be provided to all persons without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or other characteristics protected by law.
$15 hourly 1d ago
Night Auditor
Gulf Coast Hotel Management Inc.
Blue Ash, OH
Looking for someone to work both 3pm-11pm and 11pm-7am.
The Night Audit is a team member of the MainStay Suites Blue Ash location. This is a well-established Choice Hotels extended stay brand.
In addition to being part of an established brand, Gulf Coast Hotel Management, Inc. is a dynamic, growing, and evolving employer. Even though our hotels are primarily places to work and earn a living, Gulf Coast offers more than that! We provide a friendly atmosphere where you can work, grow and advance in a supportive environment. We care about our team, and we're committed to supporting our Associates.
The NightAuditor is a pivotal role responsible for overseeing the hotel's nightly operations. The ideal candidate will be reliable, detail-oriented, and willing to conduct a variety of tasks during the overnight hours. You must have a passion for hospitality, excellent communication skills and honesty and integrity must be paramount in all that you do.
What We Offer
Health and Dental Insurance for Full Time Associates
401(k) with Employer Match for all Associates
Paid time off for ALL Associates per Associate Guide
Company pays six holidays for Full Time Associates
Time and half for hours worked on designated holidays for all Associates.
Employee Assistance Program for Associates and household members
Employee Discount Program
Employee Hotel Guest Room Program
Employee Referral Program
$24k-30k yearly est. Auto-Apply 22d ago
Front Desk Agent
Procaccianti Group 3.8
Youngstown, OH
The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.
What You'll be doing
Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.
Skills and Abilities:
High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.
Benefits:
Benefits for Full Time employees may include:
Health, Dental and Vision Insurances
Disability Insurances
Supplemental Life Insurances
Identity Theft Protection
Flexible Spending Accounts
401(k) Retirement Plan
Paid Time Off, Vacation and Holidays
Employee Assistance Program
AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
*Benefits vary by location*
Part-Time Benefits Also Available!
EEO/VET/DISABLED
$27k-32k yearly est. 1d ago
Front Desk Agent
Robbinsre
Youngstown, OH
The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.
What You'll be doing
Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.
Skills and Abilities:
High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.
Benefits:
Benefits for Full Time employees may include:
Health, Dental and Vision Insurances
Disability Insurances
Supplemental Life Insurances
Identity Theft Protection
Flexible Spending Accounts
401(k) Retirement Plan
Paid Time Off, Vacation and Holidays
Employee Assistance Program
AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
*Benefits vary by location*
Part-Time Benefits Also Available!
EEO/VET/DISABLED
$26k-32k yearly est. 1d ago
Night Auditor - Marriott University of Dayton / Dayton OH
Concord Hospitality 4.3
Dayton, OH
Do you enjoy guest interaction? Are you a numbers person? As a 3rd shift nightauditor, you are reconciling the day's receipts. Running Shift reports, balancing the day's activities. In addition to checking in our late-night guests or checking out our early morning guests. The night shift also assures the guest a stay that is safe whereby you are monitoring abnormal activity inside and outside of the hotel and monitoring any weather issues that could become threatening to our resting guests. If you enjoy working semi-independently from others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
Here are some reasons our associates like working for us:
Our Benefits (applies to Full Time Associates Only)
Competitive Pay
Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
401K Retirement Program with company contribution - FREE MONEY!
Group Life Insurance equal to your annual salary
Voluntary Short and Long Term Disability Programs
Verizon Wireless Discount - save up to 18% off your billing a month with our partnership with Verizon
Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs - take classes related to hospitality and save up to 9% off the tuition price
Role Responsibilities:
As a Front Desk NightAuditor, you have the responsible to give our guests the best hospitality experience they can have by:
Processing credit card transactions and other (restaurant, events, lounge) for the day
Handling phone system, transferring calls, reservations, etc
Verify, balance and review hotel room availability.
Perform Check-in and Check-out procedures.
Administer guest payment policies and look for errors from the day shifts
Prepare folios for the morning departing guests
Maintain overall lobby appearance and assist with AM breakfast set up if needed.
Be versed in all hotel emergency procedures.
Why Concord?
Concord's foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest - having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.
$24k-28k yearly est. 10d ago
Night Auditor
Twin Tier Hospitality 3.5
Independence, OH
Audit, balance and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure TTH and hotel policies and procedures are followed and to prevent fraud.
ESSENTIAL FUNCTIONS
Audit balance and report on all food and beverage outlets' (e.g., restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc., and reset all registers to ensure accurate, timely information. (30%)
Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. (25%)
Audit, balance and prepare, verify and report on room information to provide rooms management with a picture of how they are performing. (20%)
Prepare and input statistics and income journal sheets for preparation of daily reports. (5%)
Balance and close all bank ticket codes, daily. (5%)
Run night audit final after insuring all revenues are in balance nightly. (5%)
Perform the duties of a Front Desk Clerk including express checkouts. (5%)
NON-ESSENTIAL FUNCTIONS
Assist the Night Manager/Night Audit Supervisor as requested. (2%)
Assist PBX in taking and placing wake-up calls, as needed. (2%)
Perform the duties of a bellperson as requested. (1%)
Qualifications
Knowledge and Skills:
Education:High School education or equivalent experience.
Experience:Accounting background preferred, but not required.
Skills and Abilities:
Ability to operate personal computer, cash register and calculator.
Ability to compile facts and figures.
Telephone and guest relations etiquette and skills.
No. Of employees supervised: None.
Travel Required:None.
Hours Required: 11:00 p.m. - 7:00 a.m.; scheduled days and times may vary based on need.
Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.
Ability to lift files/papers up to 5 lbs, 50% of time. May lift luggage up to 50 lbs.
Bending/Kneeling Describe the type(s) of required bending and/or kneeling to include when, why and how often.
No Bending/Kneeling Required.
Mobility Describe the type(s) of mobility required to include distances and % of time involved.
Ability to move between front desk, PBX and accounting and various other areas in the hotel, 10-20% of time.
Continuous Standing Describe the reasons to include time period and frequency.
No Continuous Standing Required.
Climbing Stairs:
No Climbing Required.
Driving Describe type of vehicle, distances, % of time involved and frequency.
No Driving Required.
Work Environment - Inside: 100% of 8 hours.
Climbing Stairs
Up to approx. 40 steps 10% of 40 hour week.
Hearing: Critical
Explain:Communicate with guests.
Vision: Critical
Explain:Viewing of computer screen.
Speech: Critical
Explain:Communicating with guests over the telephone.
Literacy: Critical
Explain:Reading daily reports, numbers, etc.
Chemicals/Agents: Describe any chemicals/agents to include what they are, warnings and frequency of use.
No Chemicals/Agents Used.
Protective Clothing:
None Required.
Equipment Operation List type of equipment and frequency of use.
Personal computer, telephone, cash register, calculator - approx. 90-95% of time.
$25k-31k yearly est. 20d ago
Front Desk Clerk
Eden 4.2
Cleveland, OH
Join EDEN as a Full-Time Front Desk Clerk in Cleveland and be the welcoming face of our vibrant organization! This onsite position offers the exciting opportunity to engage daily with a diverse community and make a real impact. With a competitive pay rate of $15.00 per hour, you'll not only support our mission but also enjoy a dynamic work environment that values flexibility and innovation.
Collaborate with a dedicated team focused on customer-centric solutions while enhancing your professional skills in a forward-thinking setting. Your role will be instrumental in fostering a culture of empathy and excellence. You will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, and Paid Time Off. Apply now to be part of our energetic team, and help create lasting positive change in our community!
EDEN Inc: Who We Are
EDEN's mission is to provide housing solutions to people facing the challenges of housing insecurities and homelessness. EDEN recognizes that housing is a basic right of all people, and the first step in helping them transform their lives. We believe housing serves as a foundation to build stable lives, advance independence, and fulfill aspirations. We envision that, through our efforts, homelessness will be brief and rare; and every family will have a safe, secure place to call home.
What's your day like?
As a Front Desk Clerk at EDEN, you can expect a fast-paced, engaging work environment from Monday to Friday. Your day-to-day responsibilities will include greeting visitors and clients warmly, answering phone calls, and providing information about our services. You'll manage scheduling and appointment coordination while ensuring a tidy and organized front desk area.
Daily, you'll assist clients with inquiries, direct them to the appropriate services, and facilitate communication between various departments. Handling administrative tasks such as filing, data entry, and managing correspondence will be key to your role. You will also be responsible for maintaining a professional and positive atmosphere, reflecting our core values of empathy and customer-centricity.
Expect to collaborate with a supportive team, enhancing your problem-solving and communication skills as you contribute to our mission of making a difference in the community.
Are you a good fit for this Front Desk Clerk job?
To succeed as a Front Desk Clerk at EDEN, you will need a combination of essential skills and qualifications. A high school diploma or equivalent is required to ensure a foundational level of knowledge and communication. Strong verbal and written communication skills are crucial for interacting with clients and colleagues effectively. Proficiency in various software tools, such as Microsoft Office Suite and scheduling applications, is necessary to manage daily tasks efficiently.
An empathetic and customer-centric attitude will help foster positive relationships with visitors. Additionally, the ability to speak multiple languages, particularly Spanish, may be preferred at some locations, enhancing our ability to serve a diverse community. Demonstrating excellent organizational and multitasking skills will also be important, as you will manage various responsibilities simultaneously while maintaining a professional demeanor in a fast-paced environment.
Knowledge and skills required for the position are:
A high school diploma or equivalent is required.
The ability to speak multiple languages such as Spanish may be preferred for some locations.
Join us!
We believe in taking care of our team, both on and off the job. That's why we offer a mobile-friendly application process - because we know your time is valuable. If you're ready to take your management skills to the next level and join a team that values hard work and good times, complete our application today!
Equal Employment Opportunity: Equal employment opportunity in full compliance with applicable law will be provided to all persons without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or other characteristics protected by law.
$15 hourly 30d ago
Front Desk Clerk-Commons at Garden Lake
NCR at Home Health and Wellness 4.3
Toledo, OH
Time type: Part Time
Shift: 3rd Shift
Commons at Garden Lake located in Toledo, Ohio is a senior apartment community with a team of property management professionals that are unmatched in the area!
We are seeking Front Desk Clerks who will share in our vision to advance better living and care for seniors!
Education: Must have high school diploma or equivalent.
Experience: One to two years front desk or receptionist experience. Knowledge about crisis prevention, intervention and resolution techniques and ability to match such techniques to particular circumstances and individuals. The knowledge to mediate and negotiate conflict.
Qualified candidates for this position will offer:
Excellent customer service, multi-task and detail oriented, and ability to follow directions and all procedures in front desk manual.
The ability to communicate effectively both orally and in writing.
Understanding of low income and homeless individuals and their specific needs.
Ability to work in a team environment.
Basic math and analytic skills.
Strong organizational skills
In return, National Church Residences offers an excellent total reward package that includes:
Medical Insurance - several options available
Dental, Vision, Life & AD&D Insurance and Flexible Spending accounts
Paid Time Off (PTO) and Paid Holidays
Retirement Plan including pre-tax contribution with 100% match up to 5% of your pay
Reimbursement for Tuition expenses
Employee Discounts including Tickets, Retail, etc.
Short-Term & Long-Term Disability coverage
Accident, Hospital Indemnity & Critical Illness Insurance
Wellbeing Programs including EAP, Tobacco Cessation, Weight-loss, and more
*Programs may vary depending on Full Time, Part Time or Contingent status
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.
$24k-29k yearly est. Auto-Apply 50d ago
Guest Service Agent
Commonwealth Hotels 4.0
North Canton, OH
Join Our Team at the Embassy Suites Akron Canton Airport! The Embassy Suites Akron Canton Airport is seeking a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us: Join Our Award-Winning Team at Embassy Suites Akron Canton Airport!
Located just off I-77 in North Canton, and only two miles from Akron-Canton Airport, our hotel is a market leader with a reputation for excellence. We're proud to be an award-winning, full-service Hilton property with accolades from Hilton, TripAdvisor, and even recognition as Hotel of the Year. With popular destinations like Belden Village Mall and the Pro Football Hall of Fame just a few miles away, our location offers both convenience and opportunity. We are looking for passionate individuals to join our great team, where unlimited growth potential awaits.
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Why This Role?
Working as a Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at the Embassy Suites by Hilton Akron Canton Airport offers a rewarding opportunity to be part of a dynamic hospitality team. The Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out. With the hotel's convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.
What's In It for You?
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Additional Support: Employee Assistance Program, jury duty leaves, bereavement leave, and more Key Responsibilities for the Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent include:
Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel's property management system (PMS).
Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.
What We are Looking for in a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent:
Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
Strong verbal and written communication skills are essential for interacting with guests and team members professionally and clearly.
Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.
Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
While entry-level roles may not require prior hotel experience, familiarity with front desk operations, check-in/check-out procedures, or reservation systems is a plus.
A high school diploma or equivalent
Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.
Applicants should have the flexibility to work weekends & holidays
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
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At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.
Join us in shaping the future of hospitality in Akron, Canton, Ohi.o Apply today!