Hotel receptionist vs front desk representative

Differences between hotel receptionist and front desk representative duties and responsibilities

Hotel receptionist example responsibilities.

• Operate hotel switchboard, take calls and provide information and transfer calls and manage accurate accounting of all rooms.
• Authorize to take charge of telephone reservations and provide accommodation information for customer.
• Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.
• Communicate VIP arrivals to designate personnel for escort and delivery of amenities.

Front desk representative example responsibilities.

• Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
• Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
• Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
• Enter new and existing student information into MindBody.
• Assist customers with setting up classes through MINDBODY.
• Provide problem resolution services for guests and act as a professional representative for Simon while following myriad corporate policies and procedures.