IT Field Technician
Information technology consultant job in Rochester, MI
Job title: IT Field Technician
Duration: 12+ months
Location: Rochester, MI (Would be traveling to various local hospitals), mileage reimbursement would be paid from hospital to hospital.
Note: Must live within a 30-minute commute to Rochester, MI
Principal Duties and Responsibilities:
Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.
Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.
The IT Technician performs semi-complex work within technical or paraprofessional area.
Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
Documents and refers complex, unusual problems to other support teams.
Required Skills & Experience:
Must have 2-3+ years of IT Field Support experience (Client/customer facing)
One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required.
Basic account management skills and knowledge in regard to the creation, modification and termination of user accounts across multiple platforms.
Preferred Skills & Experience:
Five (5) years or more experience working in a 24/7/365 Health Care environment Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred.
ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred
Education:
HS Diploma or equivalent.
Preferred education:
Associates degree, bachelor's degree or 2 years of vocational technical training preferred.
Head of IT - Support/Governance/Controls
Information technology consultant job in Farmington Hills, MI
TITLE: Head of IT Support (Governance, Security, and Planning)
DEPT: Information Technology
The Head of IT Support provides oversight of IT Governance, Security, and Strategic Planning. This role ensures that IT operates in alignment with corporate goals, regulatory requirements, and industry best practices. The Head of IT Support is responsible for building a strong governance framework, protecting the enterprise through effective cybersecurity, and enabling the long-term success of IT through planning and portfolio management.
Key Responsibilities
Lead IT Governance, Security, and IT Planning & Management functions.
Develop and enforce IT policies, standards, and compliance frameworks.
Oversee the enterprise cybersecurity program, including risk assessments, threat management, and incident response.
Partner with senior leadership to define IT strategy, budgets, and long-term investment plans.
Drive IT portfolio management, prioritizing initiatives based on business value and risk.
Monitor IT performance through reporting and metrics, ensuring accountability across the IT organization.
Coordinate with the Head of IT Delivery to ensure that governance and security requirements are built into IT services.
Lead disaster recovery, business continuity, and risk management planning.
Manage relationships with auditors, regulators, and external partners for security and compliance.
Qualifications
Strong knowledge of IT governance frameworks (COBIT, ITIL), compliance regulations, and cybersecurity best practices.
Demonstrated ability to align IT strategy with business priorities.
Financial acumen in IT budgeting, cost control, and portfolio management.
Excellent leadership, analytical, and communication skills.
Education: Bachelor's degree in Information Systems, Cybersecurity, Business Administration, or related field.
Experience: 10+ years of IT leadership experience with emphasis on governance, security, and planning.
Computer IT Support Technician (MSP Experience Preferred)
Information technology consultant job in Brighton, MI
Creative Programs & Systems (CPS)
Brighton, MI
(On-site)
Full-Time | Mid-Advanced Level
Creative Programs & Systems (CPS) is seeking an experienced IT Support Technician to join our team. The ideal candidate has prior experience working for a Managed Service Provider (MSP) and possesses strong knowledge of servers, networking, Microsoft 365, and general IT best practices. This position involves supporting multiple business clients across Michigan and the U.S., providing both remote and on-site technical assistance.
Responsibilities:
Provide Tier 1-3 technical support for workstations, servers, and network systems across client environments
Troubleshoot and resolve issues with Active Directory, DNS, DHCP, Group Policy, and file/print services
Manage Microsoft 365 environments, including Exchange, Teams, SharePoint, and user administration
Perform network configuration and troubleshooting (firewalls, switches, routers, VPNs, VLANs)
Deploy, monitor, and maintain backup and disaster recovery solutions
Configure and maintain Windows Server environments (2012-2022) and virtual machines (Hyper-V, VMware)
Implement security best practices, including patching, MFA, endpoint protection, and password management
Monitor RMM tools for alerts, system performance, and automated maintenance tasks
Document procedures, client configurations, and issue resolutions accurately in ticketing systems
Provide occasional on-site support for client installations, upgrades, and troubleshooting
Requirements:
3+ years of IT support experience, preferably in an MSP environment
Strong understanding of Windows Server, networking fundamentals, and Microsoft 365 administration
Familiarity with ConnectWise, N-able, or similar RMM and PSA tools preferred
Ability to manage multiple client environments and prioritize support tickets efficiently
Excellent problem-solving and communication skills
Valid driver's license and reliable transportation for client visits
Preferred Certifications:
CompTIA A+, Network+, or Security+
Microsoft Certified: Modern Desktop Administrator or Azure Administrator
Any other relevant vendor certifications (Cisco, VMware, etc.)
Why Join CPS:
CPS has supported businesses throughout Michigan and across the U.S. for over 30 years with professional IT services, computer consulting, and software development. We are a small, family-owned company that values integrity, learning, and teamwork. We offer competitive pay, professional growth opportunities, and a work environment built on respect and excellence.
To Apply:
Submit your resume and a brief cover letter detailing your IT support experience to **************.
IT Cloud and Systems Administrator
Information technology consultant job in Livonia, MI
The IT Cloud and Systems Administrator will be responsible for the design, implementation, and maintenance of DMP's IT systems. This role requires a highly skilled professional with extensive experience in managing complex, hybrid IT environments across 2 locations. The ideal candidate will be a disciplined, proactive problem-solver with a strong background in systems administration, network management, security and transitioning data and/or servers to new locations.
Main Duties and Responsibilities
Server & Network Administration
Perform server administration tasks, including user/group/LDAP administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly
Analyze and monitor datacenter performance, health, and utilization with software management tools and respond to hardware issues as they arise; determine specifications, install, deploy, test, and maintain new servers and virtual machines as needed
Maintain internal infrastructure requirements including laptop and desktop computers, servers, routers, switches, firewalls, printers, security, support internet, intranet, LANs, WANs, and network segments
· Configure and maintain LAN/WAN, firewalls, VPNs, and switches.
· Ensure secure and reliable FTP data transfers from international partners
· Design, install, configure, and maintain computers, servers, networks, and related infrastructure
· Monitor systems performance and ensure reliability and availability
· Troubleshoot and resolve hardware, software, and network issues
· Perform regular system backups and recovery procedures and audits
· Develop and maintain documentation for systems and processes
· Deploy scalable processing frameworks using cloud or software-defined hardware, or server-less approaches where applicable
Work closely with Software Engineers to develop automated deployment strategies for seamless, well-tested and reliable processing pipelines
Stay current with IT industry trends and emerging technologies
Recommend and implement best practices for achieving high reliability, scalability and cost optimization
Database and Security Administration
Support PostgreSQL databases and remote access systems.
Implement and manage robust security measures to protect network infrastructure, servers, databases, and cloud environments.
Conduct regular vulnerability assessments, penetration testing, and security audits to identify and mitigate risks.
Monitor security logs and alerts to proactively detect and respond to threats, intrusions, and anomalies.
Ensure compliance with industry standards and regulations such as ISO 27001, NIST, and GDPR where applicable.
Manage firewalls, antivirus software, endpoint protection, and intrusion detection/prevention systems (IDS/IPS).
Develop and enforce security policies, access controls, and user authentication protocols.
Coordinate incident response efforts and maintain documentation of security events and resolutions.
Stay current with emerging cybersecurity threats and recommend best practices for risk mitigation.
Collaborate with internal teams to ensure secure software development and deployment practices.
Provide training and guidance to staff on security awareness and safe computing practices.
Team Collaboration and Support
Work closely with a small IT team (3 staff members) to support daily operations.
Provide Tier 2/3 support for escalated issues.
Document systems, procedures, and configurations.
Skills, Qualifications, and Competencies
Required Skills
Bachelor's degree in Computer Science, IT, MIS or related field with a Computer/Software Engineering focus.
A minimum of 5 years of professional experience in system administration of cloud and on-premises infrastructure based IT services
Proficiency in Windows and Linux operating systems
Strong knowledge of network protocols and services (e.g., TCP/IP, DNS, DHCP, VPNs, firewalls).
Experience with virtualization and container technologies (e.g., VMware, Kubernetes, Docker)
Hands-on experience with at least one of the major cloud platforms (e.g., AWS, OCI, Azure, GCP)
Network troubleshooting and performance tuning.
Proven incident response and security hardening experience
Compliance awareness (e.g., ISO 27001, NIST, GDPR)
Excellent troubleshooting, problem-solving and analytical skills
Familiarity with PostgreSQL and remote access tools.
Strong communication and interpersonal skills
Preferred Skills
Certifications: MCSE, RHCE, CCNA or similar
Experience with DevOps tools (Jenkins, Bitbucket, Docker, Kubernetes).
Scripting in Python or Bash.
Experience with geospatial data or lidar processing is a plus.
Work Environment
On-site presence required at our Livonia, MI office.
Fast-paced office environment with multiple priorities and competing demands
Regular office hours with some requirements for additional work during busy times.
May work for long periods reviewing data on computer
Occasional 15-20% travel to office in California
Assets
Experience with test driven DevOps
Experience with continuous integration environments
Experience with configuration management & ALM systems such as Atlassian, Jenkins, Bitbucket, and Polarian is a plus
Moving servers and/or data to across servers a plus
Coding using python
Domain knowledge of Geospatial subject domain
Disclaimer
This job description is not designed to be a complete list of all activities required to be successful in the above position. DMP NA retains the right to change or assign other activities to this position.
Information Technology Specialist
Information technology consultant job in Troy, MI
About Us
E7 Solutions is a technology partner helping teams work smarter across the tools they love. As an Atlassian Platinum Solution Partner and a Superhuman partner, we deliver seamless integrations, process improvements, and scalable collaboration environments. Our growing network of partnerships ensures clients stay connected, efficient, and ready for what's next.
Our core values underscore our work, and our unique culture is at the heart of our motivation. E7 embraces a remote-friendly culture built on trust, balance, and collaboration. We bring together distributed talent with a strong local presence in Troy, Michigan - proving that innovation and connection can thrive anywhere. We strongly believe in the philosophy that "to conquer every mountain, we must go as a team." This commitment to teamwork has earned us recognition, including being awarded Crain's Coolest Places to Work in recent years.
E7 is a privately-owned firm headquartered in Troy, Michigan and serves clients both domestically and globally.
About the Role
The Information Technology Specialist will be responsible for the administration, configuration, and support of the company's core business applications, including Microsoft 365 Business Premium, Slack, Zoom, HubSpot, and other SaaS platforms. This role will also take ownership of the company's network and cybersecurity operations, ensuring the reliability and security of the office network, employee devices, and remote access infrastructure. The Specialist will also ensure the stability, security, and performance of business-critical applications and systems.
Key responsibilities include:
Administer and manage Microsoft 365 Business Premium, including Exchange, SharePoint, Teams, and security/compliance features.
Configure and support Slack, Zoom, HubSpot, and other SaaS applications.
Evaluate and implement new tools and features to improve productivity and collaboration.
Maintain and troubleshoot office network hardware (routers, switches, firewalls, Wi-Fi).
Manage VPN access and network configurations for secure remote connectivity.
Lead the development, implementation, and enforcement of cybersecurity policies.
Monitor systems for vulnerabilities, manage endpoint protection, and respond to incidents.
Conduct regular audits and ensure compliance with data protection regulations.
Develop and maintain user guides, knowledge base articles, and quick reference materials.
About You
Bachelor's degree in information technology, Computer Science, or a related field is preferred.
Certifications such as MS-102 (Microsoft 365 Administrator) or the equivalent are required.
Proven experience administering Microsoft 365 and other SaaS platforms.
Strong understanding of cybersecurity principles, tools, and best practices.
Prior experience managing small office networks and remote access infrastructure.
Experience supporting Windows/mac OS devices and common productivity tools.
Familiarity with ITIL or other IT service management frameworks is preferred.
Experience with automation and scripting for SaaS administration is preferred.
Additional certifications in cybersecurity (e.g., CompTIA Security+, CISSP, Microsoft SC-900) are a plus.
Information Technology System Administrator
Information technology consultant job in Oak Park, MI
IT Systems & Operations Administrator
Imagine working in a place where your manager truly believes in your personal and professional development.
It's not imaginary. It's image One.
It's for real. We have an award-winning company culture like none you've ever experienced. We offer fantastic opportunities for professional development, financial stability and personal fulfillment.
We invest in your success. Each year you will complete a Vision and Goals Worksheet outlining your personal, professional and health goals. Our Leadership Team is required and excited to help you reach your ambitions.
We strive for life balance, not work-life balance. We genuinely want you to be happy.
We love to surprise you. Every single one of our team members gets a “We Care Friday” - an unexpected phone call on Thursday to tell you, “Don't come in tomorrow. We've got you covered!”
No secrets here! We practice open book management, so you will always understand our financials. You'll learn how to read an income statement and balance sheet like a pro and you'll be financially rewarded through our profit bonus program.
We hire awesome people who strive to deliver extraordinary service. We're looking for an experienced Sales Development Representative to join our growing team. We'd love to talk to you!
Who We Are
ImageOne provides Managed Print Services and Document Lifecycle Solutions to companies throughout the United States - helping them decrease and control costs, improve productivity and simplify their printing and document workflow environments. Every day we bring energy, passion, and an unending drive to deliver an extraordinary customer experience. How awesome is that?
What will your Responsibilities be?
Maintain regular and routine attendance, either onsite or remotely as scheduled.
Fulfill all duties outlined in the IT Systems & Operations Administrator Accountability Sheet.
Provide first-level IT support for hardware, software, networking, mobile devices, and AV/IT systems at the Oak Park office.
Manage IT onboarding and offboarding processes, including equipment requests, asset tracking, and lifecycle management.
Administer core business systems including Microsoft 365, ERP, CRM (SalesChain), Laserfiche, workflow tools, and security platforms.
Monitor backups, system performance, and security alerts, escalating issues to senior IT or the Managed Service Provider (MSP) as needed.
Collaborate with the Managed Service Provider on infrastructure maintenance, incident response, and system upgrades.
Coordinate vendor support for third-party applications (e.g., HubSpot, ECI, SalesChain, etc.).
Lead and contribute to continuous improvement initiatives, such as automation, process optimization, and system enhancements.
Provide emergency after-hours support when required.
Deliver an eXtraordinary IT experience for internal and external stakeholders through responsiveness, professionalism, and proactive service.
Prepare and deliver ad hoc and routine IT reports for leadership and operational review.
What do you need to have?
3-5 years of IT support, systems administration, or related technical role
Experience with IT service management, infrastructure monitoring, and ticketing systems
Preferred: CompTIA A+, Network+, Security +
Microsoft or Cisco Certification
SQL Certification
Hands on Knowledge of Microsoft 365, Active Directory, CRM/ERP Systems (EA, Sales Chain, or others), and collaboration platforms; IT Ticket Systems
Management/Knowledge of Huntress MDR Software, VMware
Power PDF and general management/oversight of 3rd party software
Hands on knowledge of rack mounts, tower server, ups, access points, and cabling infrastructure
Excellent communication skills, both written and verbal
Perks of this position
Amazing workplace culture
Medical, Prescription Drug, Dental and Vision Benefits
Health Savings Account benefits
Flexible Spending Account benefits
Company paid Life Insurance
Matching 401K savings instrument
Paid Time Off Program
Additional Days Off - Community Service Day, Your Birthday and We Care Friday...one surprise Friday off
IT Infrastructure & Support Specialist
Information technology consultant job in Harper Woods, MI
Job description: As an IT Infrastructure & Support Specialist, you will combine technical troubleshooting skills with hands-on infrastructure management. Your role involves resolving IT tickets, managing hardware/software assets, and performing physical tasks such as cable installations. You will ensure seamless connectivity and system functionality while supporting both end-users and backend infrastructure. This position is ideal for someone who enjoys working with both digital systems and physical infrastructure.
**Role**
Provide on-site end-user support at the Harper facility, focusing on printers/plotters, AutoCAD LT installs and performance troubleshooting, Office 365 support, Tier 1 remote assistance via TeamViewer and Freshservice, and on-site inventory management. No cabling/wiring work required.
**Key responsibilities**
- Serve as the on-site IT point of contact for Harper users; handle walk-ups and scheduled support.
- Install, configure, and troubleshoot AutoCAD LT; address performance issues (workstations, drivers, plots).
- Set up and maintain printers/plotters (including CAD printers); resolve jams, drivers, queues, and connectivity.
- Provide Tier 1 ticket support remotely via TeamViewer/Freshservice; triage, resolve, and escalate per SOP.
- Support Office 365 (Outlook, Teams, OneDrive/SharePoint) and common desktop apps; handle account/access issues.
- Perform workstation setup/imaging, peripheral support (docks, monitors, scanners), and basic hardware troubleshooting.
- Manage on-site IT inventory: track check-in/out of laptops and peripherals, maintain spares stock, process RMAs/repairs, and keep asset records current.
- Maintain accurate ticket updates, asset records, and quick guides for recurring issues.
- Coordinate with central IT for escalations (networking, server-side, advanced CAD issues); no wiring work.
**Requirements**
- 2-4+ years in IT support/help desk/desktop support.
- Strong Windows workstation support; printer/plotter setup and troubleshooting experience.
- Hands-on AutoCAD LT install/support; familiarity with CAD performance tuning basics.
- Office 365 support experience; user/account/application troubleshooting.
- Comfortable with remote support tools (TeamViewer) and ticketing (Freshservice).
- Clear, patient communication; ability to work independently on-site.
- Able to lift/move typical IT gear (monitors/printers) 50LB
- **Certifications**
- Required: CompTIA A+ (or equivalent experience).
- Preferred: CompTIA Network+, ITIL Foundation, Microsoft MD-102 (or MS-900), Autodesk Certified User - AutoCAD.
**Nice to have**
- Basic scripting (PowerShell) for repeatable tasks.
- Experience with CAD peripherals/environments; driver/package deployment familiarity.
- ITIL/CompTIA A+/Network+ helpful but not required.
**Success measures**
- Ticket SLA adherence and first-contact resolution.
- User satisfaction/CSAT at Harper.
- Uptime/readiness of printers/plotters and CAD workstations.
- Accuracy of on-site inventory and asset records.
- Quality/coverage of documentation and ticket notes.
**Work conditions**
- On-site at Harper; occasional short trips to nearby buildings.
- Standard business hours; after-hours only for priority escalations if needed (specify cadence if applicable).
Reports to: IT Manager
IT Director
Information technology consultant job in Troy, MI
Director IT - North America
Applus is a leading global provider of testing, inspection, and certification services. We work across a wide range of industries to ensure the safety, quality, and performance of our clients' products and operations.
Job Summary
The IT Director is responsible for overseeing the overall operation of company-wide information systems across multiple sites and states, supporting both onsite and remote environments. This position provides leadership for IT strategy, infrastructure, cybersecurity, and support services across all Applus+ groups. The IT Director ensures compliance with ITAR and other applicable regulations while maintaining a secure and efficient IT environment.
This position will be working closely with Applus Global IT to align strategy and IT policies.
Responsibilities
Direct and oversee IT operations across multiple locations, including network infrastructure, hardware, software, and cybersecurity.
Ensure IT alignment and integration between the Labs and Energy divisions to support business goals and operational efficiency.
Evaluate user needs, system functionality, and overall IT performance for both onsite and remote operations.
Develop and implement strategic IT plans that enhance business capabilities while maintaining cost-effectiveness.
Ensure compliance with ITAR (International Traffic in Arms Regulations) and other applicable security standards.
Coordinate ITAR and related compliance initiatives with Applus IT Corporate to ensure alignment across all Applus companies globally.
Safeguard assets through disaster recovery planning, backup procedures, and information security controls.
Oversee Cloud Services, system backups, and Microsoft platform infrastructure, ensuring reliability and data integrity.
Lead and manage a geographically distributed IT team; oversee helpdesk operations to ensure timely response and issue resolution.
Plan and execute upgrades for security, software, and hardware systems.
Manage IT budgets, control expenditures, and ensure cost-effective technology investments.
Develop policies, procedures, and standards governing system use, access, and data protection, aligned with global IT Policies.
Oversee infrastructure and application migrations to modern platforms, ensuring minimal downtime and seamless user transition.
Collaborate with division leadership and corporate IT to align technology initiatives and standards.
Maintain strong vendor relationships and oversee technology contracts, leveraging current global IT contracts.
Stay current with emerging technologies, trends, and security threats relevant to multi-site and regulated environments.
SUPERVISORY RESPONSIBILITIES
Lead IT staff across multiple sites, ensuring alignment, training, and professional development.
Maintain a safe, secure, and compliant work environment.
Coach, counsel, and appraise team performance in partnership with HR.
KNOWLEDGE AND SKILLS
Proven experience managing multi-site and multi-state IT operations.
Strong understanding of ITAR compliance, information security, and coordination with corporate IT for global alignment.
Proven experience guiding organizations through transitions to meet DoD compliance standards, with CMMC certification or hands-on CMMC readiness experience preferred.
Advanced knowledge of Microsoft technologies, including Azure, Active Directory (AD), Microsoft Fabric, and other Microsoft-based platforms.
Strong background in Cloud Services, virtualization, and data backup solutions.
Experience supporting both onsite and remote users in operational and lab environments.
Excellent leadership, communication, and organizational skills.
Ability to make strategic decisions and drive implementation across distributed teams.
Skilled in budget management, system audits, and vendor negotiations.
Demonstrated success in developing and executing IT strategies in fast-paced technical industries.
EDUCATION AND WORK EXPERIENCE
Bachelor's degree in Information Technology, Computer Science, or a related field.
Minimum of 7 years of progressive IT leadership experience, including multi-site responsibility.
Experience in a regulated environment (ITAR or defense-related) strongly required.
Support Engineer
Information technology consultant job in Ann Arbor, MI
Sintela is a global leader in fiber optic sensing technology with over 20 years of industry expertise. The company specializes in delivering state-of-the-art ONYX Distributed Acoustic Sensing (DAS) units, known for their unparalleled sensitivity. Utilizing AI-based algorithms trained on over 1,000,000 hours of real-world data, Sintela provides advanced solutions for various industries. The organization is committed to innovation and excellence, driving cutting-edge developments in the field of fiber optic sensing.
Role Description
This is a full-time, on-site Support Engineer role based in Ann Arbor, MI. Responsibilities include providing technical support for existing systems, troubleshooting hardware and software issues, assisting customers in resolving technical queries, and ensuring smooth system operations. The role also involves integrating feedback from customers to improve service quality and system performance.
Qualifications
Experience in Troubleshooting and providing Technical Support for hardware and software systems
Strong Customer Support and Customer Service skills with a focus on client satisfaction
Proficiency in working with various Operating Systems
Ability to communicate effectively and provide solutions in a fast-paced environment
Bachelor's degree in Engineering, Computer Science, or a related technical field preferred
Previous experience in the fiber optic sensing or a related technology field is an advantage
Availability to work on-site in Ann Arbor, MI
Enterprise Information Technology Architect
Information technology consultant job in Sterling Heights, MI
We are seeking a highly skilled and experienced Enterprise IT Architect to join our dynamic team. The ideal candidate will have 5-10 years of experience in IT architecture, a bachelor's degree in Computer Science, Information Technology, or a related field, and a proven track record of designing and implementing comprehensive IT solutions. The Enterprise IT Architect will be responsible for aligning IT strategy with business goals, designing scalable and secure IT infrastructures, and ensuring the successful integration of new technologies within the enterprise.
The role is fully onsite Monday- Friday: Sterling Heights, MI/ Warren, MI but may require occasional travel to other company locations or client sites.
Key Responsibilities:
- Collaborate with senior management and stakeholders to understand business objectives and translate them into IT strategies and solutions.
- Develop and maintain an enterprise architecture framework that aligns IT initiatives with business goals.
- Design, document, and implement IT infrastructure and application architectures that meet business needs.
- Ensure scalability, security, and efficiency of the IT architecture.
- Evaluate and recommend new technologies and tools to enhance the IT landscape.
- Oversee the integration of new technologies into existing systems, ensuring seamless interoperability.
- Manage and coordinate with various IT teams to implement solutions across the enterprise.
- Establish and enforce IT policies, standards, and guidelines to ensure compliance with regulatory requirements and industry best practices.
- Monitor and ensure the integrity and security of enterprise IT systems.
- Act as a liaison between IT and business units, ensuring clear communication and understanding of IT capabilities and limitations.
- Provide technical leadership and guidance to project teams, ensuring alignment with architectural standards.
- Monitor the performance of IT systems and infrastructure, identifying areas for improvement.
- Implement best practices for system performance, reliability, and scalability.
- Maintain comprehensive documentation of IT architecture, including system configurations, processes, and integrations.
- Prepare and present reports on IT architecture performance, project progress, and strategic initiatives to senior management.
Qualifications:
Education:
- Bachelor's degree in Computer Science, Information Technology, or a related field. A master's degree or relevant certifications (e.g., TOGAF, ITIL, CISSP) is a plus.
Experience:
- 5-10 years of experience in IT architecture, with a strong background in designing and implementing enterprise-level IT solutions.
- Demonstrated experience in strategic IT planning, technology integration, and governance.
Technical Skills:
- Proficiency in enterprise architecture frameworks and methodologies (e.g., TOGAF, Zachman).
- Strong knowledge of cloud computing, virtualization, networking, and cybersecurity.
- Experience with enterprise applications and platforms (e.g., ERP, CRM, databases).
Soft Skills:
- Excellent analytical, problem-solving, and decision-making skills.
- Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
- Proven leadership abilities and experience in managing cross-functional teams.
Preferred Qualifications:
- Professional certifications in relevant technologies or frameworks.
- Experience in specific industry sectors relevant to the organization.
- Familiarity with agile methodologies and project management tools.
Work Environment:
- Flexibility to work outside regular business hours as needed for project deadlines or critical issues
-Competitive salary (Based on experience)
-Paid time off
-Health, dental, and vision insurance
-410k
-Professional development and training opportunities
IT Developer Intern
Information technology consultant job in Farmington Hills, MI
At H.W. Kaufman Group, we are looking for a passionate individual aiming to follow a career path in Information Technology Development. Our 12-week summer internship program aims to develop one's business acumen, communication, and leadership skills through real world IT experience. This is a paid summer internship that provides additional learning opportunities for students to learn from and network with executive leadership and fellow interns in a range of departments. This student will be expected to work 40 hours per week, with four days spent in an office setting and one day remote. The IT Developer Intern will gain valuable experience working alongside a team of IT support analysts to provide technical assistance to computer end users, while also developing relevant professional skills.
Responsibilities:
Develop quotes and policies using specific test cases.
Create and revise test cases in Microsoft Excel.
Update and fix tickets in Jira.
Create new applications or updating existing applications based on user requirements.
Participate in peer code reviews to improve the quality of code written by other team members.
Create prototypes of new technologies and features for potential incorporation into future products.
Debug code to fix errors and improve performance.
Learn .NET and/or Salesforce Apex.
Qualifications:
Enrolled as an undergraduate at an accredited university, actively pursuing a degree with an emphasis on Computer Science, Information Technology, or Information Science
Expected graduation: December 2026 or May 2027
Technical proficiency in Microsoft Office applications
Previous internship experience is preferred
Experience in scripting is a plus
About Our Company
The H.W. Kaufman Group is a global, forward-thinking specialty insurance organization that includes 15 companies with more than 2,000 professionals at 60 offices across the U.S., Canada, and UK. With an ever-broadening group of companies in our portfolio, there is simply not a more unique professional experience in the specialty insurance business than joining one of the H.W. Kaufman Group organizations.
Equal Opportunity Employer
The H.W. Kaufman Group of companies is an equal opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by the laws or regulations in the locations where we operate.
In addition, Kaufman will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
Desktop Specialist
Information technology consultant job in Sterling Heights, MI
Job Description:-
Must possess a professional demeanor and strong customer service/consulting/training skills
Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area
Basic understanding of networks, Intel servers and telecoms
Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets
Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
Strong Microsoft operating system troubleshooting skills
Strong mac OS operating system (Big Sur & above) troubleshooting skills
Strong problem solving and critical thinking skills
Strong written and verbal communication skills
Must be self-motivated and the ability to work independently with minimal supervision
Must have excellent time management skills
Must be detail and process oriented
Ability to walk long distances across large facilities
Must be able to pass a background security check
Valid driver's license and reliable transportation
What will make a candidate stand out
Experience with ticketing systems (Service Now, Smart IT, IT connect etc.)
Experience working with executives
Certifications: Hardware such as A+ or equivalent, Microsoft - MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP
Experience performing remote control of PCs and video conferencing knowledge
SCCM experience
Compensation and Benefits
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
ERP Systems Analyst - Infor XA / iSeries
Information technology consultant job in Auburn Hills, MI
BUSINESS SYSTEMS ANALYST (MUST have Infor XA or iSeries experience)
Direct Hire
Auburn Hills, MI (Relocation is available)
$76-107k
Reporting to the Corporate Business Systems Manager, this position of Business Systems Analyst (ERP/iSeries) is responsible for supporting, maintaining, and enhancing the company's ERP system, primarily Infor XA, within a manufacturing environment. This role requires strong ERP functional knowledge, hands-on experience with iSeries (AS/400) system administration and CL Commands, RPG programming concepts, and proficiency in SQL for reporting and data analysis. The position plays a key role in optimizing ERP modules across Finance, Engineering, Purchasing, and MRP, while also supporting integrations, maintaining data integrity, and driving process improvements in collaboration with business and IT stakeholders.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
ERP System Administration & Support:
Provide technical support and troubleshooting for ERP (Infor XA preferred) and iSeries environments.
Manage ERP system configurations, user access, and security protocols.
Coordinate and execute ERP upgrades, patches, and system enhancements with minimal disruption to business operations.
Develop and maintain SQL queries and reports to extract, analyze, and present business-critical data.
Support integrations between ERP and ancillary applications, including EDI interfaces and automation of repetitive IT tasks.
Business Process Improvement & Analysis:
Analyze current business processes to identify inefficiencies and recommend ERP enhancements.
Customize and optimize ERP modules for Finance, Engineering, Purchasing, and MRP to improve operational efficiency.
Collaborate with end-users to gather and document business requirements and translate them into system solutions.
Conduct independent and user-driven system testing to ensure functionality and stability.
Strong problem-solving and analytical skills to troubleshoot complex system issues.
Design ERP dashboards and reports to support decision-making.
Project Management & Implementation:
Participate in ERP-related projects across multiple locations, ensuring alignment with business needs.
Collaborate with cross-functional teams and vendors to define requirements, test solutions, and implement system enhancements.
Assist in planning, managing and executing ERP implementation and migration projects.
Ensure projects remain on schedule and within scope while providing regular status updates.
Training & User Support:
Provide end-user training and create documentation to support best practices.
Assist employees in troubleshooting and resolving ERP-related issues efficiently.
Maintain structured documentation of IT processes, system changes, and troubleshooting guidelines.
Data Integrity & Compliance:
Implement security best practices, ensuring that data is protected, and that user roles and permissions align with company policies.
Ensure data integrity within the ERP system by performing regular Separation of Duty (SOD) audits.
Ensure security policies are adhered to.
iSeries Administration & Support:
Hands-on experience with iSeries CL commands, administration, and troubleshooting.
Maintain helpdesk tickets according to department standards.
Willing to work flexible hours.
Travel as required for ERP projects.
Provide 24/7 on-call support when needed.
Perform additional duties as required within or outside of job scope.
EDUCATION AND EXPERIENCE:
Bachelor's Degree in Information Technology, Management Information Systems, or a related business field.
Minimum 5 years of experience working with ERP, Infor XA preferred, in a manufacturing environment.
Proficient in SQL queries and data analysis.
Proficiency in iSeries system administration and CL command execution.
Familiarity with RPG programming concepts to support system-level tasks and troubleshooting.
Excellent project management skills with the ability to handle multiple priorities.
Effective communication skills to collaborate with business users and IT teams.
Self-motivated and detailed with an ability to work independently and collaboratively in a team environment.
Warehouse Systems Engineer
Information technology consultant job in Warren, MI
What to Expect
We're a fast-growing ecommerce company specializing in auto parts. Some of these auto parts are sold as is and some are processed in our painting facilities. We use a myriad of different softwares to manage our warehouses right now. We are looking for someone with experience with different Inventory Management softwares, Warehouse Management softwares, and Enterprise Resource Planning softwares. The ideal candidate would be passionate about warehouses, inventory, and logistics as well as possess a strong aptitude for configuring systems to best allocate the company's resources.
What You'll Do
Work directly with the COO to improve the operational softwares
Identify processes that need improvement and see the improvement being implemented from start to finish
Have a curious mind that is always looking for a way to improve the systems
Collaborate cross-functionally with customer service, and product teams to resolve systemic issues affecting the customer experience.
Track and report on key metrics relevant to operations
Other duties assigned by the COO
What You'll Bring
A degree in Mechanical Engineering or a related field
3-5 years of experience configuring operational softwares
Strong analytical and problem-solving skills with a data-driven mindset.
Compensation and Benefits
Competitive salary
HMO Plans
Dental and Vision Plans
401(k) with employer match
Sick and Vacation Time, and Paid Holidays
Employee discounts and perks
AI Systems Engineer
Information technology consultant job in Superior, MI
We are looking for an experienced AI Infrastructure & MLOps Engineer to design, deploy, and maintain our on-premises AI platform built for hosting and scaling large language models (LLMs).
In this role, you will work closely with cross-functional teams to build secure, production-ready AI systems, integrate enterprise data, and help deliver advanced automation capabilities across the organization.
Key Responsibilities
Deploy and secure on-premises AI infrastructure for hosting and serving LLMs
Install, configure, and maintain GPU-enabled servers and AI model-serving frameworks
Develop and maintain scalable internal APIs that provide access to AI capabilities
Build and support AI/ML data pipelines and automation scripts using Python
Collaborate on designing and implementing a Retrieval-Augmented Generation (RAG) pipeline and AI agents to automate business workflows
Ensure system reliability, performance, monitoring, and continuous improvements
Requirements
Bachelor's degree in Computer Science, Electrical/Computer Engineering, or related field
4+ years of Systems Engineering, DevOps, or MLOps experience
Strong expertise in Linux server administration
Hands-on experience with GPU-accelerated compute environments
Proficiency in Python for automation, orchestration, and ML workflows
Experience deploying LLMs or generative AI models in production
Working knowledge of vector databases, embeddings, and RAG architectures
COURT IT TECHNICIAN II (IT)
Information technology consultant job in Flint, MI
Starting Pay: $33.7048 Hourly ($70,106) Step A: $34.8404 Hourly ($72,468) Step B: $36.5529 Hourly ($76,030) Step C: $39.3077 Hourly ($81,760) Step D: $41.7870 Hourly ($86,917) MINIMUM QUALIFICATIONS:
At least one of the following:
Associate degree (Bachelor's preferred) in the field of computer science, information sciences or related field;
* OR-
Three (3) years IT work experience within the last five (5) years, with at least one year working in a court environment supporting the specific systems in use.
MINIMUM CERTIFICATION
Possess and maintain an Advanced level Microsoft certification or obtain within six (6) months of employment
* OR-
Possess and maintain an equivalent manufacturer or third-party certification supporting, configuring and administering other major technologies in use as determined by the Court such as Comp TIA+ or obtain within six (6) months of employment.
* Candidates possessing OnBase Administrator or Workflow Certifications, or with documented experience with OnBase or similar Enterprise Content Management (ECM) are encouraged to apply.
PHYSICAL REQUIREMENTS:
* Must be able to perform Essential Job Duties and Functions with or without reasonable accommodations.
JOB SUMMARY: Performs technical tasks that include computer support and technology training for court end users; including training these users with the efficient and effective operation of technology tools, hardware, software and systems. Assists with the development of training plans and materials for court-related technology systems, including the District, Probate and Circuit Court recording systems installed in courtrooms and hearing rooms. In addition, assists in supporting the video conferencing systems utilized by all county courts. Manages and supports software programs and hardware systems unique to court operations. Works closely with the Court IT Director to evaluate emerging technologies and makes application related recommendations to the Court Administrator and other administrative staff for all Courts. Works under the direct supervision of the Court IT Director; performs related duties as required.
ESSENTIAL JOB DUTIES AND FUNCTIONS:
* Coordinates with judicial offices and hearing rooms to ensure that required maintenance of hardware and software components for the digital recording systems is scheduled to ensure operational integrity as required;
* Serves as a member of the court technology team that is available to assist the judicial offices in responding to time sensitive requests by deliberating juries for playback of selected trail proceedings during jury deliberations;
* Serves as a member of the court technology team that responds to requests to view or purchase archived recordings of court proceedings;
* Archives digital court recordings to be in compliance with applicable statutes and court rules;
* Serves as a member of the court technology team that ensures operational maintenance of all on site court video conferencing equipment.
* Serves as the coordinator and liaison to off-site connections including prisons under the jurisdiction of the Michigan Department of Corrections, Genesee County Jail, Genesee County Juvenile Justice Center, various hospitals, institutions and other District, Probate and Circuit Courts both in and outside of the State of Michigan.
* Primary court IT technician for on-site operations at the Circuit Courthouse and Genesee County Juvenile Justice Center.
* Ensures that daily docket information is timely extracted from the court case management systems for all local courts, to be displayed on ADA compliant public monitors in multiple court locations.
* Performs troubleshooting and formatting as needed for court-related document preparation.
* Uploads various time sensitive mandatory reports to Michigan Court Application Portal (MCAP) including caseload and collection data.
* Verifies the completion and accuracy of several automated system tasks including electronic workflow [Onbase] and other proprietary systems utilized by the court.
* Facilitates distance learning connectivity for judicial and court staff.
* Repairs, upgrades, and installs computer hardware within authorized guidelines.
* Provides support and maintenance associated with court case management systems and end user requirements.
* Works closely with both technical and non-technical staff to resolve, document and support a variety of issues and service.
* Assists the administrative staff for all of the courts in developing and improving automations for systems management.
* Assists the Courts in strategic planning for the implementation of e-filing, e-storage and other system upgrades for the future court environment.
* Promptly resolves all issues and requests.
Please see the attached job description for more details.","
IT Manager - Operations, Purchasing, and Finance
Information technology consultant job in Novi, MI
Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets - passenger vehicle, commercial truck, and off-highway equipment - Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.
Job Purpose
We are seeking a strategic and hands-on Manager of Data & Analytics to lead the development and governance of data assets supporting operations, purchasing, and finance functions across the enterprise. This role will oversee a team of analytics engineers and collaborate with cross-functional stakeholders to deliver trusted, reusable, and scalable data products using Microsoft Fabric and dbt.
You will be responsible for shaping the data architecture and transformation pipelines that support enterprise-wide reporting, analytics, and operational decision-making, with a strong emphasis on operational metrics, procurement data, and financial data domains (e.g., spend, supplier performance, cost centers, budgets).
Job Duties and Responsibilities
* Lead a team of analytics engineers in designing and building data models and pipelines using dbt and Microsoft Fabric tools (OneLake, Lakehouse, Warehouse, Power BI).
* Own the strategy and execution for operations, purchasing, and finance data enablement, ensuring consistency, quality, and governance across domains.
* Collaborate with data governance, IT, and business teams to define data standards, stewardship processes, and metadata management practices.
* Develop and maintain semantic models in Power BI that support enterprise reporting and analytics use cases.
* Drive adoption of best practices in data modeling, transformation, testing, and documentation.
* Monitor and optimize performance of data workflows and ensure reliability of production pipelines.
* Support data integration efforts across ERP, procurement platforms, financial systems, and other enterprise applications.
* Mentor team members and foster a culture of continuous improvement and innovation.
Required Qualifications
* 5+ years of experience in analytics engineering, data engineering, or related roles, with 2+ years in a leadership or managerial capacity.
* Proven expertise in dbt (Core or Cloud) and Microsoft Fabric.
* Strong understanding of operations, procurement, and financial data structures and reporting requirements.
* Advanced SQL skills and experience with large-scale data environments.
* Familiarity with data governance frameworks, data lineage, and metadata tools.
* Experience with Git-based version control and CI/CD pipelines.
* Excellent leadership, communication, and stakeholder management skills.
Preferred Qualifications
* Experience with Power BI DAX and semantic modeling.
* Knowledge of Microsoft Purview or other data cataloging tools.
* Background in operations, purchasing, or finance analytics.
* Familiarity with Python or other scripting languages.
* Experience working in Agile or DevOps environments.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Unsolicited Resumes from Third-Party Recruiters
Please note that as per Dana policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Join our team of 40,000 problem solvers who are fostering a culture of innovation by leveraging the diverse perspectives of our global team. We believe in facing challenges head-on by finding opportunity and uncovering possibility, where roadblocks and barriers become targets instead of obstacles. We are One Dana with limitless opportunity.
Our Values
* Value Others
* Inspire Innovation
* Grow Responsibly
* Win Together
IT Technician
Information technology consultant job in Saline, MI
The Opportunity We have an exciting opportunity for a skilled IT Technician to join the Walbridge team. You will provide hands-on technical support at the jobsite, ensuring smooth operation of Windows-based systems and hardware. This is a great opportunity for an IT professional that has a passion for technology and supporting customers, to learn and grow.
Location
You will work from a project location in Saline, MI
Responsibilities
Your key responsibilities
* Windows 11 Support: Deliver technical assistance and troubleshooting for Windows 11 systems.
* Hardware & Software Deployment: Staging and deploying computers and related hardware and providing installation and support for software applications.
* Onboarding & Workstation Setup: Onboarding, setting up workstations for users.
* Network Support: Install and assist with basic network troubleshooting and connectivity issues.
* IT Recommendations: Research and suggest hardware, software, and services to enhance IT capabilities.
* User Training: Provide training to internal users on hardware and software usage.
Qualifications
To qualify for the role, you must have
* Completed a minimum of High School Diploma or equivalent, and technical training or professional experience.
* 3 years' commercial experience required in an IT support technician role supporting a Windows environment, via telephone and remote support tools.
* Proficiency using Microsoft Office suite and Windows operating system software.
* Experience steadfastly documenting all works performed in ticketing system.
* User Data Transfer to New laptops.
* Thorough understanding of hardware technical specifications and General Network experience.
* Demonstrated ability to multi-task and deal with multiple deadlines in a fast-paced environment.
* Ability and willingness to learn new skills quickly.
* Ability to safely lift up to 40 lbs.
* Able to frequently work beyond forty hours per week.
* Able to travel out of state, sometimes on short notice, and stay overnight as needed.
Ideally, you'll also have
* CompTIA A+ certification
* Networking knowledge, including router/firewall configuration and management.
* Direct end-user support experience
Excited to make an impact? Apply now by clicking the "Apply" button below! We can't wait to hear from you!
EEO/AA Employer M/F/D/V
Walbridge is an equal opportunity employer with a culture that promotes diversity in the workforce. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, national origin, sex, religion, age, marital status, sexual orientation, gender identity, citizenship status, status as an individual with a disability, military, or protected veteran status or any other legally protected status. We prohibit discrimination in decisions concerning career development, recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment.
Auto-ApplyManager, IT Operations and Desktop Support
Information technology consultant job in Livonia, MI
The Manager of Operations and Desktop Support leads an experienced technical team to oversee AAA Life's computing infrastructure, including business systems, servers, networks, databases, security, and workstations. This role coordinates activities between teams to achieve business objectives, manages day-to-day operations, and ensures system availability, documented procedures, and effective management of the operational environment. Responsibilities include planning, organizing, and managing desktop technology and IT operations functions.
Responsibilities
Operational
Identify and improve process deficiencies to meet SLAs, security, and operational goals.
Oversee development and management of ITIL systems (ServiceNow).
Measure team performance against SLAs and drive improvements.
Manage major incidents, communications, root cause investigations, and on-call support.
Maintain alerting processes monitored by the Operations Center.
Supervise daily business processes and IT Operations team across shifts.
Desktop Support / Help Desk
Manage Level 1-3 Service Desk and Desktop Support teams, ensuring timely resolution and documentation of issues.
Oversee technical support for issues reported via Help Desk and provide second-level support for remote agents.
Managerial
Interview, hire, train, and manage team performance.
Set and track individual and team goals using objective metrics.
Proactively resolve individual or team performance issues.
Monitor work status and maintain records for licensing, support, and vendors.
Demonstrate strong interpersonal and communication skills with a collaborative management style.
Technical
Direct problem-solving for production-impacting issues and keep management informed.
Maintain accurate technical documentation of company infrastructure.
Stay current with IT marketplace developments and recommend new solutions.
Oversee needs assessment, planning, solution implementation, and ongoing management of assigned technology.
Qualifications
Bachelor's in Information Technology or equivalent experience
7-10 years of IT experience, including at least 5 in management
Direct management of technical IT teams
Experience with advanced technical projects, data center operations, and help desk/desktop support
Experience managing MECM or Intune, Windows and Mac Operating Systems, Anti-Virus and Anti-Malware Systems, DLP and Web Filtering Systems, and Office 365
Auto-ApplyIT Platform Systems Team Lead
Information technology consultant job in Sterling Heights, MI
The Platform Systems Team Lead's role is to oversee the development, implementation, and maintenance of IT platforms, with a specific focus on VMWare, Azure, Windows Server, and Active Directory management. This role requires a strategic thinker with deep technical knowledge. The lead will ensure enterprise platform provisioning and maintenance that is consistent with company goals, industry best practices and regulatory requirements.
Company Information:
General Dynamics is a successful Fortune 100, global aerospace and defense company, with over 90,000 employees world-wide. General Dynamics Land Systems, a business unit of General Dynamics, has a strong foundation of delivering core engineering and manufacturing capabilities to our clients for military vehicles. Our team is focused on continuous process and productivity improvements that reduce product costs, while increasing troop safety and effectiveness. Land Systems continues to work with the US Armed Forces and its Allies to ensure these vehicles remain survivable, relevant, flexible, affordable and capable of addressing a dynamic threat environment.
What We Offer:
Starting your career or you are an experience professional, we offer a Total Rewards package that is Impactful and built for you.
* Healthcare including medical, dental, vision, HSA and Flex Spending
* Competitive base pay and incentive pay that rewards individual and team performance, and comprehensive benefits.
* 401k Match (6%)
* Educational Assistance
* 9-80 Work Schedule (This position's standard work schedule is a 9/80. The 9/80 schedule allows employees who work a nine-hour day Monday through Thursday to take every other Friday off)
* On-going learning opportunities within a diverse, inclusive and rewarding work environment
* Onsite cafeteria, fitness center, and outdoor fitness track
Responsibilities to Anticipate/Expect:
Strategy & Planning
* Develop and maintain capacity plans and long-term strategic goals for server systems and software in conjunction with end-users and department managers.
* Implement automation that will maximize the team's time and reduce errors.
* Actively mentor and guide systems administrators.
* Make recommendations on technology improvements and asset refresh strategies.
Acquisition & Deployment
* Coordinate with network engineering, business application, and database administration functions to procure and implement systems that utilize industry best practices to meet corporate objectives.
* Participate in negotiations with vendors, outsourcers, and contractors to secure software products and services.
Operational Management
* Ensure the team's work is equitably distributed based on skills and interests.
* Manage all operating systems and supporting applications.
* Ensure runbooks and documentation are current, complete, and peer reviewed.
* Manage and report on utilization and capacity of assets.
* Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.
* Establish, document, and test routine system backups and restores.
* Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on systems. Escalate incidents as necessary.
* Support application development teams throughout project lifecycles.
* Analyze system, server, application, storage, and backup device performance.
* Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
* Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.
* Manage and provide guidance to members of the team.
Position Requirements:
Formal Education & Certification
* Bachelors of Science degree in Computer Science, Management Information Systems, or related is preferred. Experience will be considered in lieu of degree.
* 10+ years of experience as a Windows server administrator
* Expertise with Active Directory.
* Certifications in Microsoft solutions, VMWare, Authentication, virtualization.
Knowledge & Experience
* Experience in managing a team and ensuring crossover of knowledge and capabilities.
* Background in automating routine processes such as patching and group management.
* Deep technical background with expertise in VMWare, Azure, Windows Server, and Active Directory management and automation tools.
* Strong knowledge of local area network administration.
* Experience documenting and maintaining configuration and process information.
* Good understanding of the organization's goals and objectives.
* Knowledge of applicable regulatory requirements.
* Skilled at working within a team-oriented, collaborative environment.
* Experience working with outside vendors.
* Background in defense industry with experience deploying systems that meet regulatory requirements is a plus
Personal Attributes
* Strong interpersonal skills with a team mentality.
* Customer service orientation.
* Proven analytical and problem-solving abilities.
* Ability to effectively prioritize and execute tasks in a high-pressure environment.
* Ability to present ideas and solutions in user-friendly language.
* Must be a U.S. Person (i.e. a lawful permanent resident of the U.S.)
GDLS considers factors such as, scope/responsibilities of the position, candidate experience and education/training background, in addition to local market comparable and business considerations when extending an offer.
Headquartered in Reston, Virginia, General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation; ship construction and repair; land combat vehicles, weapons systems and munitions; and technology products and services. General Dynamics employs more than 100,000 people across 65 countries worldwide and in all 50 U.S. states, more information is available at *********** General Dynamics Land Systems, is a business unit of General Dynamics, and is an innovative leader of ground combat systems' equipment and software for our clients. Our performance-driven team partners with the U.S. Army, U.S. Marine Corp and other militaries across the Globe to ensure that next generation ground combat vehicles are ready to protect our fighting men and women in uniform. General Dynamics Lands Systems provides a competitive compensation package, site specific flexible work schedules, 401(k) with Company Match; Bonus Eligibility, Employee Development Opportunities, Tuition Reimbursement, On-site Amenities, and comprehensive Medical/Dental/Vision Insurance.
As an Equal Opportunity Employer, General Dynamics Land Systems ("GDLS") provides all persons with equal opportunity and access to all aspects of employment process, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, age, disability, status as a protected veteran, or membership in any group protected by federal, state, or local anti-discrimination laws. GDLS also is committed to providing reasonable accommodations to individuals with disabilities and disabled veterans.. If, due to a disability, you need an accommodation to search or apply for an opportunity with GDLS, please call ************ or send an e-mail to ***************** for assistance and let us know the nature of your request and your contact information.
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