Information technology internship jobs in Fountain, CO

Full-time Description Junior Computer User Support Specialist (Service Desk) JOB CATEGORY: Information Technology JOB TYPE: Shift CITIZENSHIP: United States Citizen CLEARANCE TYPE: Secret Clearance TRAVEL REQUIREMENTS: Up to 10% E&M Technologies, Inc. is currently seeking a Junior Computer User Support Specialist (Service Desk)to join our team in Colorado Springs, CO in support of the North American Aerospace Defense Command (NORAD)/United States Northern Command (USNORTHCOM) Information Technology (IT) Enterprise Services (NITES). NORAD is a United States and Canada bi-national organization charged with the missions of aerospace warning, aerospace control and maritime warning for North America. Aerospace warning includes the detection, validation, and warning of attack against North America whether by aircraft, missiles, or space vehicles, through mutual support arrangements with other commands. Job Responsibilities: · Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. · Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, application, or system support specialists. · Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems. Requirements Minimum Qualifications: · AA Degree in related discipline and three (3) years related experience; Or, High School and five (5) years of related experience with relevant certification. · Compliance with DoD 8140 IAT II requirements (e.g., a current Security+ CE certificate). · Must be a U.S. Citizen · Must have and be capable of maintaining a U.S. Department of Defense (DoD) Security Clearance at the appropriate level. Preferred Qualifications: · Technical and communications skills to enable effective dialogue between internal and external customers, at all levels. · Experience with DoD cryptographic equipment and related material handling and use. · Experience with troubleshooting computer systems, networks, and Operating systems, including Solaris, Unix, and/or Linux. · Experience with Department of Defense messaging and messaging systems. · Experience in a high-visibility, mission-focused environment where systems availability is closely monitored and prioritized. To Apply for this Position: You must have the Minimum Qualifications in your resume to be selected as a candidate. Salary Description Up to $75K USD

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

The Help Desk Support Specialist provides technical assistance and support to end-users, ensuring efficient operation of hardware, software, and network systems for the agency. Responsible for diagnosing software and hardware problems, resolving issues related to operating systems, network connectivity, application usage, and maintaining detailed records of support requests. This position is onsite in the Colorado Springs, CO area. Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental - Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays. As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act. ESSENTIAL REQUIREMENTS * The ability to obtain, maintain and access classified information at the Secret level. * Must possess Security+ certification. KEY DUTIES AND RESPONSIBILITIES Essential Duties and responsibilities include the following. Other duties may be assigned. * Supports onboarding by validating network access. * Ensures all requirements are met by end user while in processing to allow for network access. * Provides direct, indirect, logical and physical support for all user's IT devices to include but not limited to: HD replacement, RAM upgrades, system convergence, troubleshooting, software updates, hardware update, and connectivity issues. * Troubleshoots devices when faults are encountered. * Documents all faults encountered and remediation of faults. * Monitors the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system. * Monitors the helpdesk phones during business hours and submit tickets on the behalf of the caller. * Issues IT equipment to user groups and train the groups on proper usage. * Patches and keeps machines updated with the most up-to-date patches. EDUCATION AND EXPERIENCE High school diploma or general education degree (GED) and a minimum of one to two (1-2) years relevant experience and/or training, or equivalent combination of education/experience. PHYSICAL DEMANDS Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. EOE including Disability/Vet The estimated pay range for this role is $21 to $27, with the final offer contingent on location, skillset, and experience. CNI offers a comprehensive benefits package that includes: * Medical * Dental * Vision * 401(k) * Family Planning/Fertility Assistance * STD/LTD/Basic Life/AD&D * Legal-Aid Program * Employee Assistance Program (EAP) * Paid Time Off (PTO) - (11) Federal Holidays * Training and Development Opportunities Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).

About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training - Great Lakes, IL (11 weeks) FC Strand - Great Lakes, IL (16 weeks) ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Come make your mark with Watermark! 🎖️ FOUNDED BY USAF VETERANS in 2007, we are proud to be a Service-Disabled Veteran Owned Small Business. 🌎 SUBJECT MATTER EXPERTS specializing in security and risk management. We're intimately familiar with DOD security programs and mission requirements. ⭐ OUR CORE VALUES drive every action we take as a company. We strive to exhibit PERSPECTIVE, PASSION, COMMUNICATION, INTEGRITY AND ETHICS, and BALANCE in all we do. 💲 COMPETITIVE BENEFITS PACKAGE to address our employees' physical, mental, emotional, and financial well-being. This includes 100% employer- paid medical insurance, ample paid leave, a free employee assistance program, and a competitive 401k savings plan. At Watermark, our people come first! Information Technology/Information Assurance Specialist I The IT/IA primary function is working within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. In this role you will…. Establish complex operational software configuration controls and system interfaces for computer system(s) assigned Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required Analyze and troubleshoot system anomalies to ensure optimum equipment performance Prepare system for operational use and support operational tests Review, prepare, and update authorization packages Notify customer when changes occur that might affect authorization accreditation Conduct cybersecurity portion of the self-inspection's checklist Review and provide technical and cyber security coordination on all Bodies of Evidence that make-up the authorization package Identify any and all vulnerabilities and implement countermeasures Ensure information systems and network appliances are operated, maintained, and disposed of in accordance with security policies and practices Perform Video-Teleconferencing VTC System Administration, Scheduling, & Configuration Provide External Information System(s) Client Support Perform account creations, changes, & deletions on multiple authorization boundaries Perform Help Desk & troubleshooting activities Perform Hardware/Software System Configuration, upgrades and modifications Perform system and network appliance patching activities Provide Government-Issued Laptop Support Assist in Media Control & Accountability activities Perform COMSEC account/equipment management activities Additional duties as assigned Experience Requirements: 2-5 years related experience Prior performance in roles such as Systems Administrator or Network Administrator Education Requirements: Bachelor's degree in a related area or equivalent experience (4 years) Certification Requirements: Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level I or Information Assurance Manager I within 6 months of the date of hire Security Clearance Requirements: Active DOD TS/SCI Clearance Eligibility for access to Special Access Program Information Willingness to submit to a Counterintelligence polygraph Other Requirements: This is a 24/7 service desk position requiring shift work which may or may not include Morning, Night, and “Swing” shifts, including potential holidays and weekends. Reports to a physical location which occasionally requires the ability to traverse between buildings Ability to manage stress with a high degree of maturity/professionalism Demonstrated critical thinking and leadership skills and the ability to work well with others Effective verbal and written communication skills Other duties as assigned All Level I & Level II positions - candidate should possess some Special Access Program (SAP) experience All Level III positions -candidate should possess 2+ years of Special Access Program (SAP) experience Thorough knowledge of Microsoft Windows 2012R2 Server, Microsoft Exchange Server 2010/2016, Microsoft Windows 7/10 operating systems (OS) administration and associated hardware Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration Working knowledge of Risk Management Framework, Common Criteria, and System Security Policy as they relate to Assessments and Authorizations Working knowledge and current relevant experience with PL2 systems May be required to move equipment/files weighing up to 50 pounds The anticipated compensation range for this position i s $80,580 - $109,020. Multiple considerations are taken into account when determining the final salary/hour rate, including but not limited to, Contract Wage Determination, education and certifications, relevant work experience, related skills and competencies, as well as Federal Government Contract Labor categories. Central to Watermark's employment philosophy is the wellbeing of our employees which is why we offer a robust benefits package and wellness program alongside of annual base compensation.) Watermark is an equal opportunity employer. All terms and conditions of employment are established without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, veteran status, or any other protected category under applicable federal, state, and local laws.

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Cyber and IT Risk Management Job Qualifications: Skills: Information Security, Information Security Management, Information System Security Certifications: A+ - CompTIA - CompTIA, Network Plus - CompTIA - CompTIA Experience: 2 + years of related experience US Citizenship Required: Yes Job Description: The primary function is working within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Performance shall include: Establish complex operational software configuration controls and system interfaces for computer system(s) assigned Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required Analyze and troubleshoot system anomalies to ensure optimum equipment performance Prepare system for operational use and support operational tests Review, prepare, and update authorization packages Notify customer when changes occur that might affect authorization accreditation Conduct cybersecurity portion of the self-inspection's checklist Review and provide technical and cyber security coordination on all Bodies of Evidence that makeup the authorization package Identify any and all vulnerabilities and implement countermeasures Ensure information systems and network appliances are operated, maintained, and disposed of in accordance with security policies and practices Perform Video-Teleconferencing VTC System Administration, Scheduling, & Configuration Provide External Information System(s) Client Support Perform account creations, changes, & deletions on multiple authorization boundaries Perform Help Desk & troubleshooting activities Perform Hardware/Software System Configuration, upgrades and modifications Perform system and network appliance patching activities Provide Government-Issued Laptop Support Assist in Media Control & Accountability activities Perform COMSEC account/equipment management activities Experience: 2+ years related experience Prior performance in roles such as System or Network Administrator SAP experience desired Education: Bachelor's degree OR Associate's degree in a related area + 2 years' experience OR equivalent experience (4 years) Certifications: IAT Level I or IAM Level I - within 6 months of hire (A+, NET+, etc.) Clearance Required to Start: TS/SCI required Must be able to Attain - TS/SCI with CI Polygraph Other Requirements: Thorough knowledge of Microsoft Windows 2012R2 Server, Microsoft Exchange Server 2010/2016, Microsoft Windows 7/10 operating systems (OS) administration and associated hardware Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration Working knowledge of Risk Management Framework, Common Criteria, and System Security Policy as they relate to Assessments and Authorizations Working knowledge and current relevant experience with PL2 systems Must be able to regularly lift up to 50 lbs. #AirforceSAPopportunities The likely salary range for this position is $80,580 - $109,020. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: 10-25% Telecommuting Options: Onsite Work Location: USA CO Colorado Springs Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Full-time Description The Help Desk Technician will serve as the first point of contact for customers to provide technical assistance with computer systems. Must answer queries on basic technical issues and offer advice to solve them. Respond to end-user phone, email, or chat requests for support. The Technician will perform remote analysis through diagnostic techniques and determine the best solution based on details provided by customers. The Technician will ensure quality service by following-up with customers to update them on status and resolution of their issues Requirements ESSENTIAL JOB FUNCTION/COMPETENCIES Responsibilities include but are not limited to: Utilizes product information or solution database to research, analyze, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Documents incidents using help desk systems or tools. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. Record events and problems and their resolution in logs. Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on procedures. Performs other position related duties as assigned. Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training. CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS Microsoft certifications preferred. KNOWLEDGE | SKILLS | ABILITIES Tech savvy with working knowledge of office automation products, databases and remote control. Good understanding of computer systems, mobile devices and other tech products. Ability to diagnose and resolve basic technical issues. Excellent communication skills. Customer-oriented with ability to remain calm in difficult situations. Complies with HIPAA regulations for patient confidentiality. Knowledge in healthcare systems operations such as EMR. EDUCATION REQUIREMENTS High school diploma or equivalent required. BS in Computer Science or relevant field preferred. EXPERIENCE REQUIREMENTS 1 year Help Desk experience preferred. Windows experience preferred. REQUIRED TRAVEL N/A PHYSICAL DEMANDS Carrying Weight Frequency 1-25 lbs. Frequent from 34% to 66% 26-50 lbs. Occasionally from 2% to 33% Pushing/Pulling Frequency 1-25 lbs. Seldom, up to 2% 100 + lbs. Seldom, up to 2% Lifting - Height, Weight Frequency Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33% Floor to Chest, 26-50 lbs. Seldom: up to 2% Floor to Waist, 1-25 lbs. Occasional: from 2% to 33% Floor to Waist, 26-50 lbs. Seldom: up to 2%

COLSA Corporation is seeking candidates for an IT and Network Specialist to support MDA projects. + Prepare, maintain, and update the IT/IM facility requirements to include: communications, HVAC, power, tech power, cable and cable trays, etc. + Assist with preparing and reviewing consolidated facility documentation, requests for proposal, and system design specifications + Validate and inspect quality assurance of IT/IM facility implementation and installations and report findings + Coordinate planning and preparation for approved facility IT decommissioning activities + Coordinate implementation planning for specialty systems + Engage and support the acquisition process by participating in the MDA chartered processes + Evaluate and recommend disposition in conjunction with the MDA property organization + Review accountable assets of existing facility and new requirements affected by agency relocations into new facilities + Perform Project Champion quality assurance and management oversight of defined portfolio projects + Collaborate with MDA customers to identify and document project requirements and to develop functional and systems requirements and specifications + Perform as Property Custodian (PC) for Land Mobile Radio (LMR) + Manage international roaming and configuration of wireless cell phone and device program Ideal candidate will possess: + Excellent written and verbal communications skills + Ability to work independently with minimal direction + Self-starter and self-motivated + Good collaboration, problem solving, organizational and team facilitation skills + Ability to work on several projects simultaneously and set priorities At COLSA, people are our most valuable resource and centered at our core value. We invite you to unite your talents with opportunity and be a part of our "Family of Professionals!" Learn about our employee-centric culture and benefits here (***************************************** . Required SkillsRequired Experience + Must have one of the following combinations of education and experience + Masters Degree in STEM related field from an accredited institution with at least 10 years of relevant IT experience working on missile defense-related or other complex, large DoD program/projects + Bachelors Degree in STEM related field plus 15 years of relevant IT experience working on missile defense-related or other complex, large DoD program/projects + Capable of leading, coordinating, and executing specialized IT system planning, design, maintenance, sustainment, and assessment activities + Works independently and/or leads teams to analyze and resolve problems + Musu be able to provide daily supervision and direction to support + U.S. Citizenship required; Must have an active SECRET security clearance Preferred Qualifications + Experience supporting and expanding command and control voice networks + Experience with planning, designing, implementing, and maintaining complex IT enterprise or corporate network solutions/environments + Demonstrated experience with networking architecture, networking protocols, network security design, routers, firewall architecture, etc. Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. COLSA Corporation is an Equal Opportunity Employer, Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

The Information Technology Generalist in Colorado Springs, CO will work in all areas of IT to provide technical assistance to staff and participate in the support of the IT infrastructure at the Transportation Technology Center (TTC). Duties will include: Provide desktop and software end user support to troubleshoot and resolve device issues Participate in IT project planning and implementation and support software deployments and upgrades Perform system administration related tasks such as imaging and deploying Windows-based workstations Assist with developing and maintaining end user and internal IT documentation by documenting common support questions and answers Qualifications Required: Completion of science-oriented Bachelors degree, or equivalent experience 2 years of relevant work experience Familiarity with PC hardware experience building PCs and/or troubleshooting PCs to card level Windows OS experience installing current Microsoft Windows operating system, locating, installing, and upgrading drivers, experience customizing and configuring the OS to suit preferences or requirements Applications experience with common Free and Open Source Software (FOSS) including browsers, compression utilities, password management, runtimes, media/codecs, and security utilities Access Control experience with the account management lifecycle, including permission management, account creation, and account deletion Office experience with the Microsoft Office 365 suite Ability to obtain and maintain U.S. SECRET security clearance, for which you must be a U.S. Citizen Qualifications Desired: Experience with: PowerShell scripting Atlassian software VMware hypervisors and technologies Active Directory and GPO Duo Cisco AMP Azure and Entra ID SharePoint and Teams Helpdesk support Working Place: Colorado Springs, Colorado, United States Company : 2025 Aug 28th ENSCO

Abacus Technology is seeking a Service Desk Technician to provide technical support for Space Operations Command at Peterson SFB. This is a full-time position. Responsibilities Provide first call resolution for a variety of technical issues. Open and log trouble tickets, maintain ownership of tickets, and monitor progress and resolution to ensure tickets are resolved and closed. Escalate tickets as necessary to tier 2 staff. Provide business analysis support to end-users, document their requirements with user stories, and directly create/update applications or escalate them to our solution developers. Perform training associated with Tier 1 support as needed. Qualifications 2+ years experience in a service desk or technical support role. Associate's degree in a related field. Additional experience may be substituted for degree requirements. Must be Security+ CE certified (or hold equivalent certification in compliance with DoD 8140/8570 IAT II requirements). Must hold a Microsoft 365 Fundamentals certification. HDI-CSR certification desired. Experience with MS SharePoint and Teams administration. Experience with Enterprise Task Management Software Solution (ETMS2) preferred. Experience managing ticket resolution ITSM, such as Remedy or ServiceNow. Strong desktop application administration experience to include Microsoft Office, web browsers, and anti-virus applications. Experience with Active Directory. Must be able to provide courteous, timely and professional treatment of all customers. Must have outstanding customer service and communications skills and the ability to interact professionally within all levels of an organization. Must be a US citizen and hold a current Secret clearance. Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information. EOE/M/F/Vet/Disabled

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible. Job Description: Parsons has emerged as a leader in the development of cutting-edge solutions for the Department of Defense and Intelligence Community. Our tremendous success can be attributed to our people and our priorities. We hire the best; we make them a priority and we never lose focus on the mission. It's why we're here. We have built this cultural legacy by working closely with analysts and operators to understand their needs and deliver meaningful value through innovative, cost effective and intuitive software solutions. Our Space Operations Program Directorate is passionate about making America the undisputed leader in Space because we understand that ensuring our nation's security for future generations depends on it. Parsons creates game changing space solutions by teaming highly respected subject matter experts with brilliant technologists. Do you want to be part of a team that is helping the government solve major national security challenges in the space domain? We need your help. Our Team is looking for a Service Desk Technician. In this role you will maintain Information Technology (IT) systems and standard operating procedures for the systems continuing performance. Support day to day operations, resolving issues for customer, as they pertain to Information Technology systems. The System Administrator will be the first line of defense in resolving Service Desk issues and providing support for hardware complications. Install, update and ensure functionality of operating systems to improve integrity and efficiency. This position will support activities within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts. The position will provide "day-to-day" support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Required Skills: * Provides Tier 1 Service Desk problem identification, diagnosis and resolution of problems. Provides support for escalation to Tier 2 and 3 and communication of status to agency management and internal customers * Provides technical support and guidance to all users. Creates and tracks incident tickets to resolution * Proficiency with ticketing systems for tracking and managing user support requests. * Escalates and routes incident tickets to the proper groups to resolve issues * Track metrics for incident tickets and watch for trends * Troubleshoot hardware/software interface and interoperability problems * Work as part of a security incident response team as needed * Follow Operations and Maintenance (O&M) and build Tactics, Techniques and Procedures (TTPs) and Standard Operating Procedures (SOPs) for service desk performance * 100% onsite is required in Colorado Springs, CO * Must have a Bachelors Degree in Computer Science/Engineering or other relevant Engineering field from an accredited university with 1-4 years of experience * Top Secret (TS) security clearance with eligibility for Secret Compartmented Information (SCI) * Willingness to submit to a Counterintelligence polygraph to achieve SAP security Clearance within 6 months of hire * Possess a DoD 8140.03/8570.01 Information Assurance Technical II certification or able to obtain within 6 months of hire: Cisco Certified Network Associate-Security (CCNA-Security), Cybersecurity Analyst Plus (CySA+), Global Industrial Cyber Security Professional (GICSP), GIAC Security Essentials (GSEC), CompTIA Security+ (Security+), Certified Network Defender (CND), or Systems Security Certified Practioneer (SSCP) * Must have the ability to work in a fast paced, dynamic environment and effectively interact with numerous DOD, military/civilian personnel and industry partners * Working knowledge of Microsoft Office (Word, PowerPoint, and Excel) * All other tasks as assigned by the IT manager Desired Skills: * Knowledge of Networking technologies, Ports, Protocols, and services. * Familiar with COMSEC requirements and procedures * Experience with installation and maintenance of authentication/authorization software e.g. Active Directory, Identity Management (IdM) * Experience with configuration management Security Clearance Requirement: An active Top Secret SCI security clearance is required for this position. This position is part of our Federal Solutions team. The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what's next to deliver the solutions our customers need now. Salary Range: $86,700.00 - $151,700.00 We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle! This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled. Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY! Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to ************************************************

Fusion HCR is hiring! include, but are not limited to, the following: Supporting Airport's Common Use Passenger Processing system (CUPPs) a. Daily system readiness checks b. Workstation Imaging c. Workstation Patching d. Troubleshooting / replacing hardware components / peripherals e. Troubleshooting configuration details f. Responding to calls for service related to CUPPs g. Coordinating with CUPPs support vendor to correct issues or implement changes h. Coordinating with airport IT staff i. Logging work orders / support tickets j. Interface with airline partners for training or troubleshooting k. Creating and maintaining documentation related to CUPPs Supporting Airport's digital signage platforms a. Daily system readiness checks b. Workstation Patching c. Troubleshooting / replacing hardware components d. Troubleshooting configuration details e. Responding to calls for service related to FIDS/BIDS/GIDS/Advertising f. Coordinating with CUPPs support vendor to correct issues or implement changes g. Coordinating with IT staff h. Logging work orders / support tickets i. Interface with airline partners for training or troubleshooting j. Creating and maintaining documentation related to signage systems IT Project Support a. Coordinating with Airport IT to provide assistance with airport technology project work as needed b. Hardware deployment, testing, configurations, etc. c. Creating and maintaining documentation Requirements 2+ years of knowledge and expertise in airport systems and technologies to support operations. Systems include Common Use Passenger Process System and Airport digital signage. Personal Characteristics: Must be willing to work onsite. Hours 5am to 2:30pm Mon-Fri. This is a multi-year engagement.

Please complete this application using your full legal name as it appears on your government issued forms of identification when you have time to go from start to finish. Application details cannot be saved along the way, and you must complete and submit the application in one sitting. If you leave your computer and return later, you may time out. REMINDER: Current DCSD employees must apply through their district log-on, this application is for external candidates only! Job Posting Title: ITS Technician I - Regional Support Technician Job Description: Provides technical assistance on workstations, printers, switches, phones and their supporting infrastructure, including maintenance, problem analysis and resolution. Provides technical training and coaching to school, instructional, and support service staff. Develops and supports good community relations among various district and community clientele. MINIMUM EDUCATION OR FORMAL TRAINING: * High School diploma plus specialized courses in computer science applications. EQUIPMENT & VEHICLES USED: * General office equipment * Requires occasional travel throughout the 900 square mile district using personal vehicle. ESSENTIAL ENVIRONMENTAL DEMANDS: * Mostly clean and comfortable. ESSENTIAL PHYSICAL REQUIREMENTS: * Occasional lifting five (5) to ten (10) pounds * Frequent sitting * Occasional bending, squatting, or standing Position Specific Information (if Applicable): Responsibilities: Perform other related duties as assigned or requested. Assist site-based technical staff with creating installer packages, configuring user accounts, supporting printer configurations and hosted solutions (including drivers, server queues, client software, etc.). Assist in the on-boarding process for new technical support staff and facilitate cross training opportunities. Work with vendors and site-based technical staff to install specialized software on district equipment as well as evaluate any new hardware/software being considered for district use. Troubleshoot, diagnose and repair Layer 1 and Layer 2 network issues. Participates in on-going technical training/certification renewals required to maintain skill sets for position effectiveness. Monitor, resolve, escalate, and close work request tickets, along with assisting and coaching Level I Computer Repair Technicians and site-based technicians. Provide relevant service and support feedback to peers and site-based technicians. Provide technical expertise to departments on developing technical standards, technology implementation, planning and installation of new hardware/software and upgrading existing technology. Develop, maintain and update training materials that provide solutions to common problems. Document special setup steps, draft instructions for site-based staff for district standards such as BYOD, device enrollment, imaging, etc. Training, coaching and support of site-based technical personnel on use of device management systems, support channels, basic troubleshooting and diagnostic skills as well as procedures for submitting electronic work requests. Perform hardware repairs as determined from diagnostic results and physical evaluations. Diagnose and evaluate computer hardware problems to determine cause of malfunctions, cost and feasibility of repair, and priority of work requests. Certifications: Dell, Lenovo and Apple Hardware certifications preferred. - as applicable, Valid Colorado Driver's License - Colorado Dept of Transportation Education: High School or Equivalent Skills: Ability to diagnose computer problems both remotely and in-person, Ability to use general office equipment, Computer Applications, Utilities & Support: Microsoft, Google and Apple platforms, Computer setup/repair, basic networking skills, Demonstrated ability to work collaboratively with all stakeholders to support positive outcomes, Effective oral and written communication skills, Maintains a generally positive attitude, Observes all District policies and procedures, Strong organizational and time management skills, Verbal and written communication skills in English and a demonstrated ability to read and comprehend written/graphic and oral instructions Position Type: Regular Primary Location: West Support Center One Year Only (Yes or No): No Scheduled Hours Per Week: 40 FTE: 1.00 Approx Scheduled Days Per Year: 260 Work Days * (260 days indicates a year-round position. Time off [or Off-Track Days] are then granted based on the position. Any exceptions to the normal off-track time will be noted in the Additional Position Details section above, as scheduled work days.) Minimum Hire Rate: $27.36 USD Hourly Maximum Hire Rate: $37.01 USD Hourly Full Salary Range: $27.36 USD - $46.65 USD Hourly * All salary amounts listed above are based on a full-time (1.0) FTE. If applicable, part-time salaries will be prorated according to the assigned FTE. Benefits: This position is eligible for health, vision, dental, health savings account (HSA), flexible spending accounts (FSA), District paid and voluntary additional (supplemental) life and accidental death and dismemberment insurance, short and long-term disability, critical illness and accident voluntary insurance, employee assistance program (EAP), voluntary 401(k), 403(b) and 457 retirement plan options. Time Off Plans: This position is eligible for paid vacation, sick and personal time. This position will be open until filled, but will not be open past: March 17, 2026

**Country:** United States of America , Colorado Springs, CO, 80921 USA ** Onsite **U.S. Citizen, U.S. Person, or Immigration Status Requirements:** Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance **Security Clearance:** DoD Clearance: Secret Join Collins Aerospace as a Software Engineer Intern. As an intern, you will be part of a dynamic team that delivers exceptional services and goods globally. In this on-site internship, you'll engage with cutting-edge tools and processes, gaining valuable experience in software engineering. Start your career journey and contribute to system engineering initiatives while working in a flexible and supportive environment. This is a full-time position from June - August 2026. You will work 40 hours per week during core business hours of 8:00am - 4:00pm MST. **What You Will Do:** + As an Intern you will be paired with more experienced engineers in performing software engineering. + This position is for a summer intern to support the C2BMC with the Regional Apps Resource Management Area on the C2BMC program. The selected candidate will be given tasks appropriate for their level and will work with mentors to develop their skills as needed. + Coordinate with software development task orders supporting the C2BMC Next Program. + No travel requirements. **What You Will Learn:** + Hands-on experience in Software Engineering. + Gain experience with Software Development; or Software Testing; or Software Integration. + Gain experience using Java and C++, and additional areas like Data Structures, Algorithms, Computer Security, and Operating Systems. + How to create and manage software engineering reports, analyze data, and drive compliance. + Exposure to Software Engineering and DOD Systems. + Decision support and tactical instruction in a professional setting. **Qualifications You Must Have:** + Requires a High School Diploma or equivalent and student must be pursuing a bachelor's or advanced degree in an applicable discipline. + The ability to obtain and maintain a U.S. government issued security clearance is required + U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance **Qualifications We Prefer:** + Pursuing a degree in System Engineering, Aerospace, or Computer Science. + Exceptional interpersonal skills with a proven track record of collaboration and initiative. + Strong analytical, organizational, and communication skills. + Experience with advanced SE analytics tools + Demonstrated adaptability and innovation in problem-solving. + Prior experience or coursework related to systems engineering. **Learn More and Apply Now!** Collins Aerospace, a RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market. Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions - whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you'll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today. **WE ARE REDEFINING AEROSPACE.** **This position is eligible for relocation.** * Please consider the following role type definitions as you apply for this role. **Onsite:** Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day. **_As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote._** The salary range for this role is 37,000 USD - 82,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. _RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act._ **Privacy Policy and Terms:** Click on this link (******************************************************** to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

We built our newest state of the art service desk facility in the historic Florence High School, one block off Main Street in quaint Florence, Colorado. Our teams headquartered in rural Colorado and other locations throughout our great nation deliver "technology services excellence" to our global customers. Florence is located in the middle of Fremont County, the weather capital of Colorado. The region offers a rich variety of hiking, climbing, bicycle trails, rafting, and all things outdoor Colorado. Our community was founded with a heart of patriotism, and Second-61's foundation is grounded in protecting that which matters most as Vigilant Defenders. We look forward to meeting you and sharing our mission to love and honor each other, our community, our country, and our customers, through superb services as their front line Vigilant Defenders. Position Description We're hiring for a Service Desk Technician Level 1 to provide telephone technical support of hardware, systems, sub-systems and/or applications for customers. In this role you'll field questions about installation, operation, configuration, customization, and usage of assigned products and will apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. When necessary, you'll escalate complex problems to a higher level of expertise within organization. This position pays $27/hr Location: Florence, CO Responsibilities: * Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. * Assist with managing escalated customer issues and creation of updates to process and procedure documentation as required. * Resolve problems with or without remote tools. * Consistently achieve First Contact Resolution performance metric. * Accurately document calls and cases. * Be aware of customer's time restraints and work within those time limits. * Keep customer aware of resolution steps if ticket needs to be dispatched. * Provide clients with problem reference numbers and request numbers. * Enter all troubleshooting/resolution steps into the trouble ticket. * Manage time and workload to meet predetermined service levels. Requirements * DoD Approved 8570.01 Level I certification (such as CompTIA A+) - we may provide assistance in training to obtain the exam * Excellent customer service skills Hours: * This is a 24/7/365 operation candidates must be willing to work rotating shifts Security Clearance / Background Check: * Department of Defense Secret Security Clearance or be able to acquire one; We can sponsor you * Must be able to pass standard background check and drug screening All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We built our newest state of the art service desk facility in the historic Florence High School, one block off Main Street in quaint Florence, Colorado. Our teams headquartered in rural Colorado and other locations throughout our great nation deliver “technology services excellence” to our global customers. Florence is located in the middle of Fremont County, the weather capital of Colorado. The region offers a rich variety of hiking, climbing, bicycle trails, rafting, and all things outdoor Colorado. Our community was founded with a heart of patriotism, and Second-61's foundation is grounded in protecting that which matters most as Vigilant Defenders. We look forward to meeting you and sharing our mission to love and honor each other, our community, our country, and our customers, through superb services as their front line Vigilant Defenders. Position Description We're hiring for a Service Desk Technician Level 1 to provide telephone technical support of hardware, systems, sub-systems and/or applications for customers. In this role you'll field questions about installation, operation, configuration, customization, and usage of assigned products and will apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. When necessary, you'll escalate complex problems to a higher level of expertise within organization. This position pays $27/hr Location: Florence, CO Responsibilities: Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service. Assist with managing escalated customer issues and creation of updates to process and procedure documentation as required. Resolve problems with or without remote tools. Consistently achieve First Contact Resolution performance metric. Accurately document calls and cases. Be aware of customer's time restraints and work within those time limits. Keep customer aware of resolution steps if ticket needs to be dispatched. Provide clients with problem reference numbers and request numbers. Enter all troubleshooting/resolution steps into the trouble ticket. Manage time and workload to meet predetermined service levels. Requirements DoD Approved 8570.01 Level I certification (such as CompTIA A+) - we may provide assistance in training to obtain the exam Excellent customer service skills Hours: This is a 24/7/365 operation candidates must be willing to work rotating shifts Security Clearance / Background Check: Department of Defense Secret Security Clearance or be able to acquire one; We can sponsor you Must be able to pass standard background check and drug screening All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.