Information technology internship jobs in Hot Springs, AR - 102 jobs

When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready. We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, we empower people to bring their talents and voice to our culture. Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and we're proud of the fact that our employees share that commitment. We have been recognized for 5 consecutive years as a “Best Places to Work” in Arkansas, Florida, and Hawaii. As an intern, you will be rewarded with opportunities for personal and professional development working directly with leaders in the insurance industry Life Takes You Places! Are you ready to join us? Intern Overview: We are seeking a tech-savvy and motivated IT Intern to support our technology team. This internship offers hands-on experience in IT support, systems maintenance, cybersecurity, software troubleshooting, and emerging technologies such as artificial intelligence (AI) and machine learning (ML). The ideal candidate is eager to learn, detail-oriented, and passionate about technology and problem-solving. Essential Duties: Provide technical support to employees, including troubleshooting hardware, software, and network issues. Assist in setting up and configuring computers, mobile devices, and other IT equipment. Help maintain and update IT documentation, asset inventories, and user guides. Support system upgrades, software installations, and routine maintenance tasks. Assist with monitoring system performance and security alerts. Participate in IT projects such as system migrations, cloud integrations, or process automation. Collaborate with team members to improve IT workflows and user experience. Ensure compliance with IT policies and data security protocols. Required Knowledge, Skills, and Abilities: Currently pursuing a degree in Information Technology, Computer Science, or a related field. Basic understanding of computer hardware, operating systems, and networking concepts. Familiarity with Microsoft Office, Windows OS, and common enterprise software. Strong problem-solving and communication skills. Ability to work independently and as part of a team. Experience with help desk systems or ticketing platforms is a plus. Ability to commit to a 40 hour work week during the 10 week internship Required Education and Experience Currently enrolled and pursuing a degree in a related area of business Sophomore classification or higher Cumulative GPA 3.0 or better A minimum of one year work experience Or equivalent military experience. Please note: This position does not offer visa sponsorship. Candidates must be authorized to work in the United States without sponsorship now and in the future.

Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on! We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way. Summer 2026 Information Security and Access Management Internship - Identity and Access Management Analyst! Join Southwest Power Pool (SPP) this summer as an IT Intern and gain hands-on experience in implementing and maintaining the security architecture for IT systems. You'll work with a variety of IT subject matter experts to help design, implement, and support cybersecurity controls and solutions-both technology- and process-based-ensuring the protection and security of SPP's information system assets. As an IAM Intern, you'll assist with the design, development, implementation, and management of identity and access management processes and systems that align with SPP's enterprise-wide security and governance strategy. Your work will play a vital role in ensuring accurate, secure, and compliant operations across critical applications used by SPP and its members. What You'll Do Support day-to-day identity and access management operations, ensuring proper provisioning, de-provisioning, and access reviews. Conduct data analysis and cleanup to support compliance and audit requirements. Assist in system maintenance, patching, and real-time troubleshooting of IAM applications. Participate in user acceptance and performance testing to validate system updates. Help develop and document security policies, procedures, and standards. Collaborate with cross-functional teams to ensure IAM practices align with SPP's cybersecurity strategy. Contribute to continuous improvement initiatives in access control and governance. Internship Overview Duration: 10-12 weeks, full-time (Monday-Friday, 8:00 a.m. - 5:00 p.m.) Format: Onsite internship with rotations to various IT departments as needed Compensation: Paid internship with housing available (if needed) Engagement: Teaming activities and professional development opportunities outside of regular work hours Capstone: Interns will deliver a final presentation showcasing lessons learned and knowledge gained What We're Looking For College student entering their senior year working toward a bachelor's degree or above in Cyber Security, Computer Science, Information Technology, Management Information Systems, or a related field 3.0 GPA or higher Strong interest in cybersecurity, IT systems, and technology solutions An expressed desire to work in the power industry Excellent teamwork, communication, and problem-solving skills Eagerness to learn and contribute to real-world cybersecurity projects Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical and Mental Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to make decisions, interpret data, and problem solve. The employee frequently is required to stand or sit for extended periods; use hands to operate a computer keyboard and standard office equipment. The employee must occasionally lift and move up to 10 pounds. Requires the ability to work and collaborate with managers and employees at all levels to exchange ideas, information, and opinions to facilitate the task. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Position Type, Locations and Expected Hours of Work: This is a temporary, onsite summer 2026 internship. The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Travel Requirement: This position requires no travel Should you elect to apply for this position SPP will review your qualifications. If after reviewing the qualifications and experience of all applicants, your skills and credentials meet our needs, someone from our organization may contact you. Please be advised that the time required to complete the applicant review process typically takes between 30 and 90 days, but could extend beyond that. Once the position has been filled, all applicants will be notified via email. Southwest Power Pool is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age or any other protected category. The Americans with Disabilities Act (ADA) defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job, and does not cause an undue hardship for the employer. SPP adheres to the ADA and reasonable accommodations may be made to enable a qualified individual with a disability to perform the essential functions.

Key Responsibilities Help Desk Support: Respond to user inquiries (phone, email, in-person) for hardware, software, and network issues. System Setup & Maintenance: Assist with installing, configuring, and maintaining computers, peripherals, and software. Updates & Security: Help deploy patches, updates, and monitor for security threats. Documentation: Create and update user guides, manuals, and IT procedures. Project Involvement: Participate in IT projects, system upgrades, or migrations. Inventory Management: Maintain IT asset databases and manage surplus equipment. Typical Qualifications Pursuing a degree in IT, Computer Science, or related field. Basic understanding of networking, hardware, and software. Strong problem-solving skills and a willingness to learn. Good communication and teamwork abilities.

Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Summary Click on "Learn more about this agency" button below for IMPORTANT additional information. Positions may be filled as permanent, temporary or term with a full-time work schedule. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Overview Help Accepting applications Open & closing dates 12/22/2025 to 12/21/2026 Salary $52,727 to - $139,684 per year Pay scale & grade GS 9 - 14 Locations Few vacancies in the following locations: Eielson AFB, AK Elmendorf AFB, AK Little Rock AFB, AR Davis Monthan AFB, AZ Show morefewer locations (65) Luke AFB, AZ Beale AFB, CA Edwards AFB, CA Los Angeles, CA March AFB, CA Travis AFB, CA Vandenberg AFB, CA Cheyenne Mountain AFB, CO Colorado Springs, CO Peterson AFB, CO Dover AFB, DE Cape Canaveral, FL Cape Canaveral AFS, FL Eglin AFB, FL Homestead AFB, FL Hurlburt Field, FL Patrick AFB, FL Tyndall AFB, FL Dobbins AFB, GA Moody AFB, GA Robins AFB, GA Camp H.M. Smith Marine Corp Base, HI Hickam AFB, HI Mountain Home AFB, ID Scott AFB, IL Barksdale AFB, LA Hanscom AFB, MA Andrews AFB, MD Linthicum Heights, MD Selfridge ANG Base, MI Whiteman AFB, MO Columbus AFB, MS Minot AFB, ND Offutt AFB, NE New Boston, NH McGuire AFB, NJ Cannon AFB, NM Kirtland AFB, NM Nellis AFB, NV Niagara Falls, NY Wright-Patterson AFB, OH Youngstown, OH Youngstown, OH Norman, OK Tinker AFB, OK Charleston, SC Shaw AFB, SC Arnold AFB, TN Dyess AFB, TX Fort Sam Houston, TX Goodfellow AFB, TX Kelly AFB, TX Lackland AFB, TX Laughlin AFB, TX Randolph AFB, TX Hill AFB, UT Alexandria, VA Arlington, VA Dahlgren, VA Fort Eustis, VA Langley AFB, VA Pentagon, Arlington, VA Fairchild AFB, WA McChord AFB, WA Warren AFB, WY Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment type Multiple Work schedule Full-time Service Competitive Promotion potential 14 Job family (Series) * 2210 Information Technology Management Supervisory status No Security clearance Not Required Drug test No Financial disclosure No Bargaining unit status No Announcement number AFPCDHA-12857027-GS2210 Control number 852981200 This job is open to Help The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency This public notice is to gather applications that may or may not result in a referral or selection. Duties Help * Duties and responsibilities vary and may increase according to grade level * Utilize knowledge of IT principles, methods and security regulations and policies to carry out established base-wide policy to administer the INFOSEC (also known as COMPUSEC) program. * Implement procedures to ensure protection of information transmitted to the installation, among organizations on the installation, and from the installation on the local or wide area networks, the world-wide-web, or other communications modes. * Administer the Communications Security (COMSEC) program. Control and protect all cryptographic material and administer the Cryptographic Access Program (CAP). * Conduct semi-annual functional reviews of all COMSEC user accounts, inspecting COMSEC facilities, reviewing procedures, and auditing all cryptographic holdings. * Administer the COMPUSEC Program and protect Information Technology (IT) assets against unauthorized, accidental, or deliberate modification, disclosure, and destruction of data. Requirements Help Conditions of employment * Please read this Public Notice in its entirety prior to submitting your application for consideration. * U.S. Citizenship is required * Males must be registered for Selective Service, see *********** * Total salary varies depending on location of position * If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: ***************************************** * Recruitment incentives may be authorized * Position may be subject to random drug testing * Employee may be required to work other than normal duty hours, to include evenings, weekends and/or holidays * Shift work and emergency overtime may be required * Employee must maintain current certifications * A security clearance may be required * Disclosure of Political Appointments * Full/part-time employees occupying direct childcare positions are eligible for discounts IAW DAF AFSVC/CC Memo, 30 Sep 22; first child 100% / each additional child 25%. Other assigned CYP and FCC personnel are eligible for 25% discount. Qualifications In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for Information Technology (IT) Management Series, 2210 (Alternative A). BASIC REQUIREMENTS: Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. GS-09: Master's degree or equivalent graduate degree or two full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree GS-11: Ph.D. or equivalent doctoral degree or three full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree OR For grade levels 9 through 14, your resume must reflect information technology related experience in the federal service or private or public sector demonstrating the following four competencies: a) Attention to Detail - Is thorough when performing work and conscientious about attending to detail; b) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; c) Oral Communication - expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately AND d) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. SPECIALIZED EXPERIENCE: In additional to the basic requirements above, applicants for the GS-9 and above must meet the one year of specialized experience listed below. For GS-9: One year of specialized experience equivalent to the GS-07 that demonstrated knowledge of computer requirements and techniques in carrying out project assignments consisting of several related tasks, such as development of minor modifications to parts of a system on the basis of detailed specifications provided. The assignments must have shown completion of the following, or the equivalent: Analysis of the interrelationships of pertinent components of the system; planning the sequence of actions necessary to accomplish the assignment; and personal responsibility for at least a segment of the overall project. For GS-11: One year of specialized experience equivalent to the GS-09 that demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. For example, experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. Accomplishments, in addition to those noted for the GS-9, normally involve the following, or the equivalent: Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and adaptation of guidelines or precedents to the needs of the assignment. For GS-12: One year of specialized experience equivalent to the GS-11 level that demonstrated experience in planning, analyzing, acquisition, designing, developing, implementing, quality assurance, configuration, integrating, maintenance testing, operational integrity, and/or management of systems used. For GS-13: One year of specialized experience equivalent to the GS-12 that demonstrated experience in providing technical expertise on architecture, acquisition, certification and accreditation, systems tailoring for an organization mission; planning, organizing and managing the IT requirements and assessing long and short-term IT integration and migration capabilities; planning current and future system architecture requirements. For GS-14: One year of specialized experience equivalent to the GS-13 that demonstrated experience in serving as senior IT specialist and consultant to senior management in support of organization wide IT policy, budget and plans for systems development, acquisition, installation, operation and maintenance; planning, organizing, and overseeing the activities of the IT organization and reviewing policies, procedures, mission objectives and organization design for the staff; serving as the recognized authority in the analysis and direction of IT programs and issues; and in researching, interpreting, analyzing and applying operations and security guidance. Click on the following link to view occupational requirements for this position: ************************************************************************************************************************************************************************************ KNOWLEDGE, SKILLS AND ABILITIES (KSAs): 1. Knowledge of Information Technology principles, concepts, practices, systems software, database software, and immediate access storage technology to carry out activities. 2. Ability to assess and advise on a variety of sources and procedures and methods for systems and applications. 3. Knowledge of system requirements and techniques for planning current and future system architecture requirements. 4. Knowledge of commonly applied principles, concepts, and methodologies, operating characteristics and capabilities of systems, media, equipment, and related software systems, processes and procedures. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Additional information For Direct Hire (DHA) Positions: This is a Direct Hire Public Notice, under this recruitment procedure applications will be accepted for each location/ installation identified in this Public Notice and selections are made for vacancies as they occur. There may or may not be actual/projected vacancies at the time you submit your application. Interagency Career Transition Assistance Program (ICTAP): For information on

Euronet Worldwide, Inc. is seeking a detail-oriented and proactive Product Compliance Coordinator to join our team in Little Rock, Arkansas. This role is essential in ensuring that our products meet the necessary regulatory compliance and quality standards in the diverse markets we operate. The Customer Support Technical Analyst (CSTA) is a full-time, permanent position. The position provides software application support to customer inquiries and problems, assesses nature of customer problems, and tracks and reports resolution of problem to customer. Provides second-line software application support specializing in a specific Euronet product line. The CSTA operates under general supervision and requires detailed knowledge of transaction processing and Euronet products. Responsibilities: * Provide software application support for customers. * Perform program coding necessary to produce a defined output by following specification using programming language. * Deliver training to Euronet employees or customers to enable them to properly accomplish their duties and responsibilities using Euronet products. * Collect and analyze information from customer to define the nature and cause of problems and to develop steps needed for solution. * Accurately set parameters, check system flow, identify, and solve problems to configure a system according to specifications. * Test programs or systems using data or transactions which represent conditions which will occur in actual use and verify the accuracy of results. * Serve as next level escalation for complex customer issues. * Provide support for manager or department by composing correspondence, gathering requested information, and other administrative tasks. * Coordinate with other employees or customers to accomplish specific objectives and results.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 1-3 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. ***This position is located in Little Rock, AR. Relocation assistance and sponsorship is not provided.*** Position Overview We are seeking a skilled and detail-oriented Telecommunications Expense Management Specialist to join our team. This role requires knowledge of telecommunications services with a strong emphasis on asset and expense management. The Specialist will handle various tasks related to accounting, contracts, ordering services, project coordination, and technical administration. This individual will be responsible for managing the payment process for leased carrier circuits and other telecommunication services, resolving invoicing disputes, and generating reports. Key Responsibilities Process payments for leased carrier circuits and telecommunication services (landline and wireless). Resolve issues related to small and large invoicing disputes and generate detailed reports. Verify invoiced amounts prior to payment. Coordinate the ordering of wireline and wireless services with providers. Obtain quotes, contracts, and chargeback information for various incurred costs such as toll free service at Customer Call Centers, wireline services, cellular, broadband devices, Machine to Machine, etc. Maintain an inventory of over 14,000 billable telecom service items billing over $8M annually. Process monthly invoices for leased circuits, phone lines, cell phones, MIFI, wireless end use devices/tablets, Machine-to-Machine wireless, Satellite, Utility, and Dark Fiber services. Work with Application support teams for Telecommunications Invoice Management System maintenance, updates, and automation. Issue new telco circuit and wireless orders and manage disconnects. Provide project support for new Wireline & Wireless services and the elimination of these services. Support and troubleshoot wireless services, testing new technologies. Review idle wireless devices charged and manage their billing. Provide field tech/engineering support for identifying and clarifying service outages. Consult business partners to recommend the best services for their needs and respond to their monthly billing requests. Work with organizational owners to review budgeting and O&M cost management. Provide emergency storm support for required wireless, satellite, and other services. Review monthly invoices for anomalies and file disputes with telco vendors. Analyze proposals for contract renewals with various telco vendors. Work with Entergy consultants for periodic billing audits and contract analysis. Analyze requests from Telecommunications Engineering for circuit types and costs for capital project proposals. Track O&M savings associated with capital project execution. Manage TSPs (Telecommunications Service Priority) for vital circuits. Process invoices for utilities associated with remote Entergy Telecommunications locations (microwave, fiber, and radio sites). Generate ad hoc reports as required. Additional Qualifications/Responsibilities Qualifications Knowledge of telecommunications services and offerings, with a focus on meeting business requirements and asset/expense management. Strong accounting, contract management, and project coordination skills. Experience in processing payments and resolving invoicing disputes. Ability to verify invoiced amounts and coordinate service orders effectively. Proficient in maintaining large telecom service inventories and managing associated costs. Strong analytical skills for cost management and contract analysis. Ability to provide emergency support and manage service outages. Experience in dealing with telco vendors and filing disputes. Strong consulting and communications skills to recommend the best services for business partners. Ability to work well in teams and encourage teamwork. Strong situational leadership skills. Ability to work effectively in a matrixed environment. Must be able to build and maintain positive and productive relationships across the enterprise. Minimum Education Requirements: Bachelor's Degree in engineering, business, accounting, finance or relevant equivalent work experience Minimum Experience Required: IT Specialist II: 2+ years of directly relevant experience.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

The Advanced IT Generalist is a technology professional proficient in many facets of information technology, without a single defined specialty. However, due to the nature of the Emergency Response business line, the Advanced IT Generalist becomes a specialist across these facets, resolving and troubleshooting a wide range of systems and issues. The role manages and supervises CTEH IT Support Services, ensuring that all technology resources and solutions are readily available for employees and for emergency response operations. Additionally, the Advanced IT Generalist serves as a subject matter expert in identifying solutions and assembling the right technology resources to support emergency response projects or special client requests. The position also requires expertise in telecommunications and emergency response IT support and services. Job Type: Full Time Salary: Commensurate with experience ACTIVITIES/TASKS/SCOPE Conducts audits and tries to reduce IT costs without impacting Emergency Response Readiness Oversees FirstNet/Administrator, telecommunication and data device management and services for CTEH, Deploys Satellite/portable cell tower/services and other telemetry resources Manages 24/7 365 direct IT Support services for Emergency Response services and field employees Oversees Procurement of IT resources for CTEH and budgeting costs and software licenses Actively coordinates with various CTEH departments, employees, and Senior management to address and find solutions to business line technology issues technical or financial Acts as an IT Business Partner between Montrose Corp IT and CTEH, making sure Montrose Corp IT is updated on issues or infrastructure support where Montrose Corp IT can assist and take the lead in resolving Acts in the role of an IT/SME Emergency Response consultant when needed to support Emergency Response Services or CTEH Assists when needed to support the company multi-tasking Technology role to be able to set up computers and basic office environment software Solve, troubleshoot, or find solutions to problems or issues that will affect business effectiveness, emergency response support in addition to maintaining response readiness dealing with technology technical issues these would include software, hardware, basic networking, telecommunication and general onboarding/offboarding administrative responsibilities in office or field environmental in addition to providing 24/7 on-call support when needed Performs other duties as assigned KNOWLEDGE, SKILLS, & ABILITIES Computer skills - Windows Operating system, MAC IOS, Active Directory, PowerShell, Microsoft Entra, Microsoft 365 Office Administrator, Microsoft 365 apps, Teamdesk, Apple IOS, Android, FirstNet/Verizon/AT&T, Telecommunication e-sims, sims information systems data, VOIP, cell and satellite. Good understanding of Networking adapting and learning new environmental technologies or systems and programs when needed/reviewing system manuals Customer service skills - provide consistent customer service, always ensuring customer satisfaction or resolution to a problem has been met Attention to detail - Being cognizant of every detail that goes into network security, software upgrades, and other tasks to avoid potential issues and downtime for company computer systems Troubleshooting - Computer Hardware, Software, analyzing and defining problems while identifying solutions Project Management: Lead IT projects from inception to completion, including planning, resource allocation, scheduling, and coordination with stakeholders to ensure successful outcomes Technical Expertise: Serves as a subject matter expert in various areas of IT, including but not limited to networking, cybersecurity, cloud computing, and enterprise systems Vendor Management: Evaluate and select external vendors and service providers, negotiate contracts, and oversee the delivery of IT products and services to meet business requirements Risk Management: Assess IT risks and vulnerabilities, develop risk mitigation strategies, and implement controls to safeguard the organization's IT assets and data Continuous Improvement: Identify opportunities for process improvement, automation, and optimization of IT systems and services to enhance efficiency, reliability, and performance Compliance and Security: Ensure compliance with regulatory requirements and industry standards related to IT security, privacy, and data protection Budgeting and Cost Control: Prepare and manage the IT budget, monitor expenses, and identify cost-saving opportunities while maintaining high-quality IT services Collaboration: Collaborate with other departments and stakeholders to understand their IT needs and requirements and develop solutions to support their business objectives. (IT Business Partner with Montrose Corp IT) Knowledge of budget control methods, policies, and procedures Manage a budget and work within the constraints of that budget Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources Skill in monitoring/assessing the performance of self, other individuals, or organizations to make improvements or take corrective action Strategic Planning: Develop and implement IT strategies, policies, and procedures to support the organization's goals and objectives Direct and organize program activities Establish program goals and objectives that support the strategic plan Effectively plan and delegate the work of others Plan, assign, and/or supervise the work of others Train and mentor others in Emergency Response Technology Skillsets Working and documenting support tickets in a ticketing management structure Developing and overseeing the installation of systems, which include software and hardware. Delegating tasks and developing budgets and work schedules Staying up to date with field advancements Expert in Telecommunications and Data solutions for clients, business, or emergency response needs EDUCATION, EXPERIENCE, & CREDENTIALS Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience of 6+ Years in Technology Support/Management, Infrastructure Management and Operations Management or a collective combination of all three Several years of experience in a senior-level IT role, with a proven track record of leadership and project management Advanced knowledge of IT infrastructure, systems administration, networking, and security principles Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization Proven Emergency Response Field experience, understanding of ICS (Incident Command Structure) and coordinating resources in stressful and fast paced environments that are mission critical working with multi technology services and resources KEY COMPENTENCIES Ability to communicate effectively technical/analytical problems in both oral and written form Ability to handle difficult and stressful technical situations with professional composure Ability to understand and follow technical instructions Ability to process information logically Ability to recognize, analyze, and solve a variety of problems Ability to exercise sound judgment in making critical decisions when needed Ability to work independently Ability to analyze, organize and prioritize work while meeting multiple deadlines Ability to analyze and prepare documents, reports, and correspondence Ability to process and handle confidential information with discretion Ability to review work for accuracy Ability to work evenings, nights, and weekends as necessary for emergency responses Taking ownership of tasks needing to be completed and seeing completion/resolution through Ability to see the bigger picture, workflows to assist departments and productivity Ability to make decisions based off limited information WORK ENVIRONMENT & PHYSICAL DEMANDS The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sitting, standing, and walking Infrequently lifting to 25 pounds Infrequent overhead lifting to 10 pounds Bending, climbing, and stooping Long hours involving overtime and weekends (infrequently) Keyboarding/typing Ability to read effectively from a computer screen and/or a paper copy Ability to handle a large volume of work and perform multiple tasks in a fast-paced environment The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Works in an office environment Potential for extended travel

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company's PCs, printers, phones andrelated equipment. At this time there are approximately 300 computers supported by Help Desk. This includes local users, remote location users and field support (off-site) users. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties. ESSENTIAL FUNCTIONS STATEMENT(S) Set up new computers or laptops with the appropriate software, hardware and network connectivity. This includes both fixed-location machines and laptops with either modem connections, hardwire networking or wireless networking. Set up new users with their logins and file access permissions as dictated by their job description. Be able to explain the appropriate business use of the various software implemented at PerfectVision. Physically move or install new or used workstations at the new employee location or obtain and issue portable (laptop) equipment for the user as needed or required by the job position Assist in moving users from one physical location to another physical location on a continuing basis. All computer, phone, and peripheral equipment must be relocated as specified by “Move Request” forms. Setup desk phones as needed. Maintain awareness of workstation and printer maintenance needs. Assist in determining hardware upgrades or software updates as the environment dictates. Maintain documentation concerning computers and peripherals as well as phone equipment. Records must be kept in a timely and accurate fashion; this is a critical demand of the job. Maintain user electronic files, organize and assist users in file maintenance. Manage file space to maximize the available storage space and effective use of hardware. Install and updated computer software as needed. Document the use and assignment of software licenses, insure appropriate usage. Maintain a constant vigil on company equipment to insure inappropriate software is not used or loaded. Provide helpdesk support and resolve problems to the end user's satisfaction. Monitor and respond quickly and effectively to requests receivedthrough the IT helpdesk. Monitor Service Desk for tickets assigned to the queue and processfirst-in first-out based on priority. Utilize and maintain the helpdesk tracking software. Provides computer orientation to new and existing company staff. Walk customer through new user orientation. Maintain inventory of all equipment, software and software licenses. Report issues to the Service Desk for escalation. Manage PC set up and deployment for new employees using standard hardware, images, company issued phone equipment and software. Assign users and computer to proper groups in Active Directory. Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network. Perform timely workstation hardware and software upgrades as required. Perform other duties as assigned by management. Regular and prompt attendance at work is a primary function and requirement of this position. Competency Statement(s) Accountability - Acceptance of responsibility resulting in anticipation / prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organization Active Listening - Actively attend to, convey, and understand the comments and questions of others Analytical Skills - Use thinking and reasoning to solve a problem Autonomy - Work independently with minimal supervision Business Acumen - Grasp and understand business concepts and issues Communication - Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader Computer Literacy - Effective and efficient use of computers in the working environment Customer Focus - Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction Data Gathering and Analysis - Collecting, consolidating and correctly using relevant information; recognizing important information. Tracing possible causes of problems; searching for radical data/solutions Detail Oriented - Pay attention to the minute details of a project or task Ethical / Integrity - Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplace Initiative - Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands action Interpersonal - Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous Organized - Being organized or following a systematic method of performing a task Persuasiveness - To present an idea or plan in a way that encourages others to adopt a certain stand Problem Solving - Identify problems and issues of varying complexities and find effective solutions within few guidelines Reliability - The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks Safety and Security - Supports and complies with safety and security requirements Sociability and Networking - Socializing effortlessly with other people at ease when approaching others or on social occasions and building relationships Systems Analysis - Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes Tactful - Show consideration for and maintain good relations with others Teamwork - Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics Technical Aptitude - Comprehend complex technical topics and specialized information Time Management - Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlines EDUCATION High School Graduate or General Education Degree (GED) required Degree in related field or equivalent applicable work experience EXPERIENCE Two to four years of relevant technical experience Two to four years of customer service training and / or experience are beneficial Related experience and training in troubleshooting and providing help desk support Experience communicating technical information to nontechnical personnel COMPUTER SKILLS Proficient in performing internal computer maintenance and software troubleshooting Working experience using Windows 2007 and Windows 10 Working experience using Microsoft Office Suite Working knowledge and ability to setup all aspects of a computer and workstation Working knowledge of help desk software, databases and remote access control Working knowledge of printers Working knowledge of smart phones Perform internal computer maintenance Ability to discuss and solve computer problems via phone CERTIFICATES AND LICENSES None OTHER REQUIREMENTS Physically able to a climb ladder, work in elevated areas and confined spaces Physically able to lift and carry computer monitors, workstations, and printers Must be able to prioritize multiple jobs in an organized manner Must have reliable daily transportation for local travel Must be willing to fly to remote business locations as needed Primary language used to perform this job is English

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Analyzes system performance indicators and recommends improvement actions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).. **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + Understanding of ITIL Foundation + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Where You'll Work At the heart of CommonSpirit Health's ministry are the national office departments that provide the foundational support, resources, and expertise that empower local communities to focus on what they do best-caring for patients. Our teams bring together expertise in clinical excellence, operations, finance, human resources, legal, supply chain, technology, and mission integration. Guided by our faith-based values, the national office fosters consistency, alignment, and innovation across CommonSpirit. By centralizing expertise and leveraging economies of scale, we enable each location to operate efficiently while maintaining flexibility to address unique local community needs. From advancing digital solutions to driving health equity, these departments extend the healing presence of humankindness everywhere we serve. Job Summary and Responsibilities The PACS Administrator job family orchestrates a complex set of functions to achieve successful imaging informatics through infrastructure/technical planning, implementation and support activities for medical imaging and PACS applications. This includes managing user accounts, maintaining system security, performing backups, and troubleshooting hardware and software issues. The ideal candidate will have a strong understanding of PACS systems and a proven track record of success in a healthcare IT environment. These individuals have a foot in two worlds: clinical healthcare and information technology. To be successful, PACS Administrators work closely with IT support teams to ensure seamless and quality IT support for CommonSpirit customers and alignment with CommonSpirits IT standards, controls and governance. PACS administrators should be able to communicate clearly with highly technical personnel, while understanding the diagnostic process of the imaging department staff and radiologist or cardiologist. 100% onsite position. Oversee the complete administration of Picture Archiving and Communication System (PACS) and related medical imaging applications infrastructure. Lead the implementation, configuration, and maintenance of PACS and related medical imaging applications software and hardware components. Contribute to the resolution and documentation of major incidents and outages to our production environment. Collaborate closely with radiologists, physicians, and other healthcare professionals to ensure efficient use of the PACS system. Proactively monitor and optimize PACS performance, identifying and resolving issues to ensure uninterrupted access to medical imaging data. Provide advanced technical support and training to end-users, troubleshooting complex PACS-related problems. Implements process changes, collects data, and makes recommendations to expedite workflow. Monitors systems, interfaces, and integration pieces to include daily QC reports. Maintains an up-to-date understanding and working knowledge of the processes involved. Responds appropriately to requests and concerns from users or others affected by the systems. Informs all medical imaging leadership of changes, problems, and upgrades to PACS and related medical imaging applications Provide user training and technical support for PACS-related applications and activities. Implement and enforce data security protocols to safeguard patient information within the PACS and associated medical imaging applications. Work with the cyber security team do Implement and validate robust data security measures to safeguard patient information stored within the PACS. Interface with IT teams to integrate PACS seamlessly with other healthcare information systems and technologies. Stay abreast of industry trends and emerging technologies to enhance and upgrade PACS capabilities. Generate and maintain comprehensive documentation related to PACS configuration, procedures, and protocols. Lead the planning and execution of PACS upgrades, migrations, and expansions. Covers call and meet all SLAs. Must live within one hour of one of the facilities that the employee supports. The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned. Job Requirements Bachelors Other upon hire or equivalent job experience in Medical Imaging related field, computer science, Health Informatics, clinical imaging technology Required and 3+ years of experience in PACS administration including hands-on involvement in system implementation and optimization Required. Proficiency in PACS software and hardware technologies, with a deep understanding of medical imaging workflows and terminology Upon Hire Required Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders Upon Hire Required In-depth knowledge of data security regulations and compliance standards in healthcare Upon Hire Required Strong analytical and problem-solving abilities to address complex PACS challenges Upon Hire Required Leadership skills to guide a team and coordinate PACS-related activities Upon Hire Required Detail-oriented with excellent organizational skills Upon Hire Required Continuous learning mindset to stay current with advancements in the PACS field Upon Hire Required

Job Summary and Responsibilities The PACS Administrator job family orchestrates a complex set of functions to achieve successful imaging informatics through infrastructure/technical planning, implementation and support activities for medical imaging and PACS applications. This includes managing user accounts, maintaining system security, performing backups, and troubleshooting hardware and software issues. The ideal candidate will have a strong understanding of PACS systems and a proven track record of success in a healthcare IT environment. These individuals have a foot in two worlds: clinical healthcare and information technology. To be successful, PACS Administrators work closely with IT support teams to ensure seamless and quality IT support for CommonSpirit customers and alignment with CommonSpirits IT standards, controls and governance. PACS administrators should be able to communicate clearly with highly technical personnel, while understanding the diagnostic process of the imaging department staff and radiologist or cardiologist. 100% onsite position. * Oversee the complete administration of Picture Archiving and Communication System (PACS) and related medical imaging applications infrastructure. * Lead the implementation, configuration, and maintenance of PACS and related medical imaging applications software and hardware components. * Contribute to the resolution and documentation of major incidents and outages to our production environment. * Collaborate closely with radiologists, physicians, and other healthcare professionals to ensure efficient use of the PACS system. * Proactively monitor and optimize PACS performance, identifying and resolving issues to ensure uninterrupted access to medical imaging data. * Provide advanced technical support and training to end-users, troubleshooting complex PACS-related problems. * Implements process changes, collects data, and makes recommendations to expedite workflow. Monitors systems, interfaces, and integration pieces to include daily QC reports. * Maintains an up-to-date understanding and working knowledge of the processes involved. * Responds appropriately to requests and concerns from users or others affected by the systems. * Informs all medical imaging leadership of changes, problems, and upgrades to PACS and related medical imaging applications * Provide user training and technical support for PACS-related applications and activities. * Implement and enforce data security protocols to safeguard patient information within the PACS and associated medical imaging applications. * Work with the cyber security team do Implement and validate robust data security measures to safeguard patient information stored within the PACS. * Interface with IT teams to integrate PACS seamlessly with other healthcare information systems and technologies. * Stay abreast of industry trends and emerging technologies to enhance and upgrade PACS capabilities. * Generate and maintain comprehensive documentation related to PACS configuration, procedures, and protocols. * Lead the planning and execution of PACS upgrades, migrations, and expansions. * Covers call and meet all SLAs. * Must live within one hour of one of the facilities that the employee supports. The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned. Job Requirements * Bachelors Other upon hire or equivalent job experience in Medical Imaging related field, computer science, Health Informatics, clinical imaging technology Required * and 3+ years of experience in PACS administration including hands-on involvement in system implementation and optimization Required. * Proficiency in PACS software and hardware technologies, with a deep understanding of medical imaging workflows and terminology Upon Hire Required * Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders Upon Hire Required * In-depth knowledge of data security regulations and compliance standards in healthcare Upon Hire Required * Strong analytical and problem-solving abilities to address complex PACS challenges Upon Hire Required * Leadership skills to guide a team and coordinate PACS-related activities Upon Hire Required * Detail-oriented with excellent organizational skills Upon Hire Required * Continuous learning mindset to stay current with advancements in the PACS field Upon Hire Required Where You'll Work At the heart of CommonSpirit Health's ministry are the national office departments that provide the foundational support, resources, and expertise that empower local communities to focus on what they do best-caring for patients. Our teams bring together expertise in clinical excellence, operations, finance, human resources, legal, supply chain, technology, and mission integration. Guided by our faith-based values, the national office fosters consistency, alignment, and innovation across CommonSpirit. By centralizing expertise and leveraging economies of scale, we enable each location to operate efficiently while maintaining flexibility to address unique local community needs. From advancing digital solutions to driving health equity, these departments extend the healing presence of humankindness everywhere we serve.

IT Systems Administrator Little Rock, Arkansas Managed Services Up to $110,000 per year Must be US resident A leading Managed Service Provider based in Little Rock, Arkansas, is seeking a skilled IT Systems Administrator to join their fast-paced and collaborative team. This role involves providing Tier 2-3 support to both internal staff and external clients while contributing to the design, implementation, and maintenance of modern IT infrastructure across cloud and on-premises environments. What We're Looking For: An experienced IT Systems Administrator or IT Support Engineer 2-4 years of experience supporting cloud and on-prem solutions Strong communication and interpersonal skills Ability to work independently and as part of a team Key Responsibilities: Deliver advanced support for escalated technical issues in both cloud and on-premises systems Manage service tickets, prioritize requests, and ensure SLA compliance Maintain documentation and communicate scheduled maintenance updates Monitor performance, availability, and capacity of critical systems Support and implement data backup, redundancy, and disaster recovery plans Recommend system/process enhancements to improve security and efficiency Participate in on-call rotation, including occasional after-hours or weekend work Build strong relationships with clients and internal stakeholders to ensure service excellence Maintain compliance with regulatory standards such as GLBA, NIST, CIS, FFIEC, and PCI Technologies You'll Work With: This opportunity offers hands-on experience with a wide range of technologies. The core environment is Microsoft-based and includes both Azure and on-prem deployments. Technologies in use include: Azure AD / Entra ID, Azure AD Connect, Intune, Access Control, Office 365, Active Directory VMware, Azure Virtual Machines, Windows Server (2012-2025), HPE & Dell enterprise storage Barracuda Web Filter & Backup, MS Authenticator, Duo MFA PowerShell scripting, ConnectWise Automate, RMM tools If you're comfortable with some of these tools and eager to expand your knowledge, this could be a fantastic next step. Curiosity and a growth mindset are highly valued. Why Join This Team? Our client is committed to innovation and service excellence within the Managed Services space. They offer a team-focused, people-first culture where collaboration, respect, and continuous learning are part of everyday life. With a long-standing presence and reputation in the industry, they partner with organizations nationwide to deliver reliable and forward-thinking IT solutions. Joining this team means making a direct impact-helping to support and optimize the infrastructure that powers businesses across the country. IT Systems Administrator Little Rock, Arkansas Managed Services Up to $110,000 per year

Dillard's is looking for a User Support Specialist. This person will maintain various applications, which entails system administration skills, basic computer knowledge and documenting procedures for end users. The User Support Specialist evaluates a given problem, diagnoses it to find the root cause, and then either solves the problem or involves the relevant business group.Authorization to work in the United States without sponsorship Ability to work onsite at Corporate Headquarters in Little Rock, AR Proficiency in the Microsoft Office suite of products (Excel, Word, Access, Power Point) is required. Excellent interpersonal and communication skills, both written and oral, and the ability to interact with all levels of the organization. The ability to work on multiple projects concurrently, both in a team setting and independently. Strong organizational skills Retail store management experience.

Apprenticely is helping Southern Administrative Services, LLC hire a Level 2 IT Support Technician in Little Rock, AR. About the Employer: Southern Administrative Services, LLC is an administrative management and consulting company based out of Little Rock, Arkansas and Alexandria, Louisiana. We specialize in back-office administrative functions to assist Skilled Nursing Facilities around Arkansas manage and improve their processes to deliver continuously-improving quality of care for their residents.What's an Apprenticeship? An apprenticeship is a full time position with a focus on learning! During your first year of employment, you are guaranteed formal training, a mentor, and a pay raise! Employers who have committed to the apprenticeship model for hiring are committing to building you and your career. You're encouraged to apply even if your experience doesn't precisely match the job description. Apprenticeship positions welcome diverse applicants who are looking to grow their career in IT! How does the interview process work? We want to get to know you! Apprenticely will conduct an initial phone interview and knowledge assessment. If your skills and interest match with the employer's needs, we'll share your resume or ask you to apply directly with them. After that, the employers will continue with their recruiting and interview process. If you are a match, an offer will be made for you to get started in your new apprenticeship role! We'll be here to make sure your apprenticeship year goes smoothly and that you are set up for career growth and success! Keep in touch with us on social media Linkedin . Facebook . Instagram ******************** The Arkansas Center for Data Sciences dba Apprenticely will not discriminate against apprenticeship applicants or apprentices based on RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX (INCLUDING PREGNANCY AND GENDER IDENTITY), SEXUAL ORIENTATION, GENETIC INFORMATION, OR BECAUSE THEY ARE AN INDIVIDUAL WITH A DISABILITY OR A PERSON 40 YEARS OLD OR OLDER. Apprenticely will take affirmative action to provide equal opportunity in apprenticeship and will operate the apprenticeship program as required under Title 29 of the Code of Federal Regulations, part 30SMS terms: Arkansas Center for Data Sciences (ACDS) DBA Apprenticely offers you the option to engage in SMS text conversations about your application for jobs and training programs. By participating, you also understand that message frequency may vary depending on the status of your job application, and that message and data rates may apply. Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help. View our Privacy & SMS Policy: ****************************************

Crain Kia of Sherwood 5830 Warden Rd, Sherwood Crain Automotive is seeking a knowledgeable and proactive IT Technician to provide technical support to dealership staff, manage and maintain hardware/ software systems, and ensure network reliability across multiple departments. The ideal candidate will be a problem-solver with a strong understanding of dealership software platforms, general IT infrastructure, and excellent customer service skills. Skills: Provide onsite and remote support for desktop, printer, phone and dealership-specific hardware Maintain user accounts, permissions, and systems access Troubleshoot and resolve technical issues related to software, networking, and hardware Document and track all support requests and solutions in the ticketing system Assist with DMS (Dealer Management System) and CRM software support Maintain IT department documentation accurately and in a readily accessible form Assist with equipment upgrades, inventory, and audits Install and configure workstations, applications and dealership peripherals Perform other duties as assigned by supervisor Qualifications: 1-3 years of IT support experience; automotive or dealership IT experience a strong plus Familiarity with dealership software systems (Reynolds & Reynolds, CDK, Dealertrack, etc.) preferred Strong understanding of Windows OS, networking, and remote support tools Ability to diagnose and resolve hardware and software issues efficiently Excellent communication and interpersonal skills Mus be self-motivated, organized, and able to work independently Benefits: Competitive pay Affordable health, dental and vision insurance 401(k) with company match Opportunities for advancement and professional development The Crain Automotive Team is Arkansas' largest family owned and operated dealer group. We provide Arkansas with the best shopping experience for new & used vehicles and provide certified auto repair, service and maintenance for all makes and models, as well as a collision center for body repairs. We have locations across Northwestern and Central Arkansas and are constantly growing. We do this by hiring the best and offering the most competitive pay plans, full benefits, 401K and life insurance. So, if you are passionate about providing great customer service and this sounds like the place for you, we would love to hear from you!

Responsibilities * Infrastructure & Systems Management * Administer and maintain network systems including firewalls (Cisco Firepower), switches (Cisco/Huawei), and VPNs (Cisco AnyConnect). * Manage virtual environments (VMware vSphere 8), Windows and Linux servers, and Remote Desktop Services. * Oversee patch management, backup solutions, and disaster recovery planning. * End-User & Application Support * Provide L1 and L2 desktop support for Windows 7/10/11, Microsoft 365, and Azure environments. * Package and deploy applications using Microsoft Intune. * Train users on IT systems and ensure smooth onboarding/offboarding processes. * Security & Compliance * Implement and maintain cybersecurity controls aligned with Cyber Essentials and other frameworks. * Monitor and report on system health, uptime, and support metrics; Participate in risk assessments and mitigation planning Skills, Education & Qualifications * Bachelor's degree in Information Technology, Computer Science, or related field. * Certifications such as CompTIA A+, Network+, CCNA, MCSA, or ITIL preferred. * IT experience, with at least 1 year in regulated life sciences environment. * Familiarity with clinical trial systems, LIMS, and electronic data capture platforms is a plus. * An outgoing individual who is confident working alone or within a team environment * Flexible and quick to respond to changing working demands. * Able to work in a methodical manner, multi-task and prioritise own workload to match deadlines. * Ability to work well under pressure. * Ability to share knowledge / train colleagues. * Ability to explain technical concepts with an appropriate level of detail / technical content for various key Business Stakeholders. * Excellent fault-finding skills. * Excellent documentation skills.

In this role, you will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company's PCs, printers, phones and related equipment. At this time there are approximately 300 computers supported by Help Desk. This includes local users, remote location users and field support (off-site) users. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties. ESSENTIAL FUNCTIONS STATEMENT(S) Set up new computers or laptops with the appropriate software, hardware and network connectivity. This includes both fixed-location machines and laptops with either modem connections, hardwire networking or wireless networking. Set up new users with their logins and file access permissions as dictated by their job description. Be able to explain the appropriate business use of the various software implemented at PerfectVision. Physically move or install new or used workstations at the new employee location or obtain and issue portable (laptop) equipment for the user as needed or required by the job position Assist in moving users from one physical location to another physical location on a continuing basis. All computer, phone, and peripheral equipment must be relocated as specified by “Move Request” forms. Setup desk phones as needed. Maintain awareness of workstation and printer maintenance needs. Assist in determining hardware upgrades or software updates as the environment dictates. Maintain documentation concerning computers and peripherals as well as phone equipment. Records must be kept in a timely and accurate fashion; this is a critical demand of the job. Maintain user electronic files, organize and assist users in file maintenance. Manage file space to maximize the available storage space and effective use of hardware. Install and updated computer software as needed. Document the use and assignment of software licenses, insure appropriate usage. Maintain a constant vigil on company equipment to insure inappropriate software is not used or loaded. Provide helpdesk support and resolve problems to the end user's satisfaction. Monitor and respond quickly and effectively to requests received through the IT helpdesk. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority. Utilize and maintain the helpdesk tracking software. Provides computer orientation to new and existing company staff. Walk customer through new user orientation. Maintain inventory of all equipment, software and software licenses. Report issues to the Service Desk for escalation. Manage PC set up and deployment for new employees using standard hardware, images, company issued phone equipment and software. Assign users and computer to proper groups in Active Directory. Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network. Perform timely workstation hardware and software upgrades as required. Perform other duties as assigned by management. Regular and prompt attendance at work is a primary function and requirement of this position. Competency Statement(s) Accountability - Acceptance of responsibility resulting in anticipation / prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organization Active Listening - Actively attend to, convey, and understand the comments and questions of others Analytical Skills - Use thinking and reasoning to solve a problem Autonomy - Work independently with minimal supervision Business Acumen - Grasp and understand business concepts and issues Communication - Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader Computer Literacy - Effective and efficient use of computers in the working environment Customer Focus - Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction Data Gathering and Analysis - Collecting, consolidating and correctly using relevant information; recognizing important information. Tracing possible causes of problems; searching for radical data/solutions Detail Oriented - Pay attention to the minute details of a project or task Ethical / Integrity - Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplace Initiative - Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands action Interpersonal - Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous Organized - Being organized or following a systematic method of performing a task Persuasiveness - To present an idea or plan in a way that encourages others to adopt a certain stand Problem Solving- Identify problems and issues of varying complexities and find effective solutions within few guidelines Reliability - The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks Safety and Security - Supports and complies with safety and security requirements Sociability and Networking - Socializing effortlessly with other people at ease when approaching others or on social occasions and building relationships Systems Analysis - Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes Tactful - Show consideration for and maintain good relations with others Teamwork - Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics Technical Aptitude - Comprehend complex technical topics and specialized information Time Management - Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlines EDUCATION High School Graduate or General Education Degree (GED) required Degree in related field or equivalent applicable work experience EXPERIENCE Two to four years of relevant technical experience Two to four years of customer service training and / or experience are beneficial Related experience and training in troubleshooting and providing help desk support Experience communicating technical information to nontechnical personnel COMPUTER SKILLS Proficient in performing internal computer maintenance and software troubleshooting Working experience using Windows 2007 and Windows 10 Working experience using Microsoft Office Suite Working knowledge and ability to setup all aspects of a computer and workstation Working knowledge of help desk software, databases and remote access control Working knowledge of printers Working knowledge of smart phones Perform internal computer maintenance Ability to discuss and solve computer problems via phone CERTIFICATES AND LICENSES None OTHER REQUIREMENTS Physically able to a climb ladder, work in elevated areas and confined spaces Physically able to lift and carry computer monitors, workstations, and printers Must be able to prioritize multiple jobs in an organized manner Must have reliable daily transportation for local travel Must be willing to fly to remote business locations as needed Primary language used to perform this job is English