Desktop Support Engineer
Information technology internship job in Buffalo, NY
Job Title : Desktop Support Engineer
Duration : Fulltime
Responsibilities
“Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment
OEM Vendor co-ordination for faulty or new hardware requirements
“IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application
“Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues
In Scope:
Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor)
Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support
Co-ordination with OEM on Hardware/Software issues
Ticket information documentation using ITSM tool.
Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
Deployment and configuration of new hire equipment (Manually and/or using automated Tools)
Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools
Hardware and software provisioning (check-in and check-out)
Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service
Articulate technical solutions to non-technical users in simple and easy to understand terms
Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another)
Uplift and reimage of leaver equipment and update of asset management system/CMDB.
Update of asset management system/CMDB according to Joiner Mover Leaver Process
INFORMATION TECHNOLOGY SPECIALIST
Information technology internship job in Buffalo, NY
*ELIGIBLE FOR UP TO A $10K SIGNING BONUS. TALK TO YOUR RECRUITER FOR DETAILS.*
Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.
ABOUT THIS JOB
REQUIRES AN ENLISTMENT IN THE U.S. ARMY OR ARMY RESERVE***
As an Information Technology Specialist, you'll manage, maintain, process, and troubleshoot military computer systems and operations. You'll deal with highly sensitive information and have technical skills and aptitude for programming and computer languages. You'll also be responsible for monitoring network activity, performing regular backups, and implementing data recovery plans to safeguard against disruptions or data loss.
Skills you'll learn align with Computer Systems & Networks, Network Administration, Security and Information. In addition, you could earn 216 nationally recognized certifications!
REQUIREMENTS
10 weeks of Basic Training
20 weeks of Advanced Individual Training
U.S. Citizen
17 to 34 Years Old
High School Diploma or GED
Meet Tattoo Guidelines
No Major Law Violations
No Medical Concerns
BENEFITS
The Army offers a complete package of benefits that not only supports you and your family but also helps you advance in your career. Whether you serve part-time or full-time as an enlisted Soldier or Army Officer, you'll earn competitive pay with opportunities for bonuses, as well as receive health care at little to no cost. xevrcyc You could also receive money for education, student loan repayment assistance, training and certifications, housing, living expenses, and more.
Paid Training and credentialing to strengthen your skillsets
Monthly salary (based off pay grade and time in service)
Housing and meal allowance for full-time Soldier
30 days paid annual vacation
401(K) type savings plan
Full-coverage medical and dental insurance for Soldiers and immediate family member
Paid tuition opportunities to continue your education
Signing bonus - up to $40,000 in cash bonuses for completing training in selected Military Occupational Specialties
Computer Field Tech Position-Cheektowaga/Buffalo, NY
Information technology internship job in Buffalo, NY
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
Communications Operations & Technology Specialist
Information technology internship job in Buffalo, NY
Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's -Infinite Possibilities. One Family.
Purpose Statement
We're seeking a detail-oriented, digitally fluent and tech-savvy professional to join our high-performing Corporate Communications team. This role serves as the operational backbone of our team, ensuring we run efficiently and effectively in support of our entire global family-owned business.
The ideal candidate is a self-starter and “digital native” who thrives in a fast-paced business environment. They bring strong technical acumen, a collaborative mindset and a client-service orientation - especially when supporting executive and senior leaders during high visibility meetings, events and communications milestones. They are organized, resourceful, emotionally intelligent and passionate about using technology to enable impactful communication and content across generations.
Key Accountabilities and Outcomes
Key Responsibilities
Technology & Tools Management
· Serve as the day-to-day owner of communications platforms and tools (e.g., intranet, email, collaboration tools, social listening, media monitoring).
· Manage access, permissions, and vendor relationships.
· Troubleshoot basic issues and coordinate with IT or vendor support.
· Research and recommend new tools or upgrades to enhance team efficiency and effectiveness.
Content & Channel Support
· Assist in creating and publishing content across channels (intranet, email, digital signage, etc.).
· Ensure tools and platforms are optimized for user experience and accessibility.
· Partner with content owners to maximize reach and engagement.
· Organize and manage creative assets and content libraries.
Event Support
· Provide technical and logistical support for Corporate Communications-led events, including executive town halls, marquee meetings, livestreams and training sessions.
· Manage virtual event platforms and troubleshoot live issues, as needed, in partnership with IT/production colleagues.
Operations Support
· Support daily team operations, ensuring smooth workflows and consistent execution.
· Assist with project management, team planning tools and reporting dashboards.
· Help document and maintain processes, templates and best practices.
Measurement & Reporting
· Help create dashboards and reports to track communication performance and engagement.
· Maintain data quality and consistency across platforms.
· Analyze survey feedback and engagement metrics to generate actionable insights.
Knowledge, Skills, and Experience
Qualifications | Skills | Experience Required
· Bachelor's degree in Communications, Marketing, Business, Information Systems, or related field (or equivalent work experience)
· 1-3 years of experience in communications, operations, project management, or technology support
· Strong technical aptitude and ability to quickly learn new tools/platforms
· Proven ability to thrive and deliver in a fast-paced, dynamic environment, with a client service mindset; must be able to manage multiple priorities
· Familiarity with intranet/CMS platforms, email marketing tools, analytics dashboards, and collaboration platforms (e.g., SharePoint, Teams, Power BI)
· Highly organized and detail-oriented, with the ability to manage multiple priorities
· Strong interpersonal skills and emotional intelligence
· Experience supporting change management or training others on communications platforms
· Natural collaborator and relationship builder who values team success
Success in This Role Looks Like
· Communications tools and processes are well-managed, enabling greater efficiency across team operations.
· Platforms and technologies are fully leveraged to deliver impactful communications.
· Reporting and insights drive continuous improvement.
· The specialist is recognized as the “go-to” resource for communications technology and operational support.
About Us
Our Corporate Communications team is lean and impactful-collaborative, creative, and committed to excellence. We support our global enterprise by connecting people through meaningful communication, enabling leaders and amplifying stories that matter. Joining our team means becoming part of a high-performing group that values partnership, innovation and connection.
Rich's is a global, family-owned company operating in over 100 countries with more than 13,000 associates around the world. We're grounded in a values-driven culture and united by the spirit of innovation we were founded on 80 years ago. Rich's. Infinite Possibilities. One Family.
COMPENSATION
In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.
Annual Range/Hourly Rate
$50,150.00 - $67,850.00
Rich Products Corporation, its subsidiaries and affiliates (“Rich's”), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Associate Experience Network at *************** if you need assistance completing this application or to otherwise participate in the application process.
IT Support Specialist
Information technology internship job in Tonawanda, NY
Carrier Processing Equipment Group (CPEG) offers customers a comprehensive line of large industrial processing equipment for a wide variety of industries. By combining engineering expertise including high tolerance fabrication and assembly, we design and manufacture custom bulk processing equipment solutions. Please visit us at ********************* to see the full scale of our product lines and solutions including the diverse family of brands who make up our portfolio.
The IT Support Specialist supports the Enterprise network infrastructure on Cisco platform, maintaining reliable network connectivity of all satellite locations. This role will work alongside our Managed Service Provider in the design, implementation and maintenance of infrastructure data center leveraging vSphere and Horizon view. Must have working knowledge of virtualization technology, specifically VMWare and networking with Cisco products.
ESSENTIAL FUNCTIONS:
High level design, implementation and maintenance of Infrastructure Data center leveraging vSphere and Horizon view;
Establish network specifications by conferring with users; analyzing workflow, access, information and security requirements; designing router administration, including interface configuration and routing protocols.
Establish network by evaluating network performance issues including availability, utilization throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures, establishing connections and firewalls.
Maintain network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
Secure network by developing network access, monitoring, control, and evaluation; maintaining documentation.
Install, upgrade and monitor software and hardware.
Support ERP Systems Analyst in Server side database configuration and management
Support Managed Service Provider with Help Desk troubleshooting
Requirements
Bachelor's degree in Computer Science or related field and two (2) to four (4) years of IT experience in manufacturing, engineering or related industry;
Previous project management experience with implementation of enterprise solutions and enhancements preferred.
Experience with VMware technologies
Knowledge of computer and/or network security systems, applications, procedures and techniques
Ability to identify and resolve computer system malfunctions and operations problems.
Ability to communicate technical information to nontechnical personnel.
Ability to communicate clearly and effectively with staff, vendors and peers.
Strong attention to detail and solid follow-up capabilities.
Competitive Benefits
Generous paid time off as well as 80 hours of holiday pay each year.
Ability to become an Employee Owner. This benefit is fully funded by the company
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no employee contribution required
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and builds value for you over time based on the company's performance. While results vary from year to year, the ESOP consistently delivers retirement benefits that exceed those of a typical 401(k) match.
Medical, Dental, and Vision Insurance. We provide a company contribution with Health Savings Account (HSA) participation. Flexible Spending Accounts (FSAs) are also available for healthcare and dependent care expenses, regardless of whether you are enrolled in a company medical plan.
Company paid Basic Life Insurance, Accidental Death & Dismemberment (AD&D), and Long-Term Disability coverage, along with supplemental Short-Term Disability coverage (company pays 50% of premium).
Voluntary coverages such as additional life insurance, accident insurance and more.
Employee Assistance Program. Our EAP offers free, confidential support including legal and financial consultations, counseling services, estate planning, travel assistance, and work-life resources such as childcare, eldercare, and health advocacy.
Employee Referral Program bonus.
Educational Assistance.
Career Advancement. CPEG is 100% employee-owned and led by a dynamic executive team of talented individuals who have risen through the management structure.
Option to contribute to a 401(k) plan with flexible loan feature
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invest in your future while keeping access to your funds if you need them.
Cash Balance Pension Plan. We contribute to this retirement savings on your behalf-no employee contribution required. Combined with a guaranteed 4% rate of return, this means you receive a consistent and valuable retirement benefit every year.
CPEG Buffalo LLC is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to actual or perceived: race (including traits historically associated with race, such as hair texture and protective hairstyles), color, creed, religion (including wearing attire, clothing or facial hair in accordance with the tenets of religion), sex (including pregnancy, childbirth or related medical conditions and transgender status), gender identity or expression, reproductive health decisions, familial status, national origin, physical or mental disability (including gender dysphoria and being a certified medical marijuana patient), genetic information (including predisposing genetic characteristics), age (18 and over), veteran status, military status, sexual orientation, marital status, certain arrest or conviction records, domestic violence victim status and any other status protected by law.
*The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.
Technical Support & Security Analyst
Information technology internship job in Amherst, NY
The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued-and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world.
Job Summary
The Technical Support & Security Analyst provides advanced technical support for the university's Student Information System (SIS) and manages key aspects of software licensing and account provisioning. This role is responsible for resolving complex Tier 3 support issues, managing user security, and ensuring the effective delivery of software and account services to campus users. The position plays a vital role in maintaining secure, reliable, and user-friendly systems that support the university's academic and administrative operations.
Essential Functions
Serves as the primary Tier 3 support contact for SIS related issues, resolving escalated tickets that require advanced technical expertise.
Troubleshoots and resolves complex system errors, data issues, and performance problems in collaboration with technical and functional teams.
Analyzes support trends to identify recurring issues and recommends system or process improvements.
Participates in system upgrades, testing, and patching activities to ensure continuity and minimal disruption to users.
Assigns, modifies, and audits user security roles and permissions in SIS, ensuring compliance with institutional policies and data governance standards.
Collaborates with IT and data governance teams to implement SIS security protocols and ensures compliance with FERPA and other relevant regulations.
Oversees account management tasks such as account creation, deactivation, and access troubleshooting across supported platforms.
Uses access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others.
Manages software licensing processes, including compliance tracking and user access provisioning.
Maintains accurate documentation of support procedures, security configurations, licensing records, and account workflows.
Documents support procedures, access control workflows, and user training materials.
Provides guidance to Tier 1 and Tier 2 support staff and contributes to training materials and knowledge base content.
Communicates effectively with stakeholders to understand needs, provide updates, and ensure satisfaction with support services.
Other Functions
Understands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with University policy.
Contributes toward creating a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration.
Understands and contributes to implementation of departmental and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity.
Performs other related duties as assigned.
Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
Bachelor's degree and 3 (three) years of related experience; OR associate's degree and 5 (five) years of related experience; OR High School Diploma or equivalent and 7 years of related experience.
Experience with account support or security in an ERP system (Ex. PeopleSoft.)
Strong understanding of IT security principles, data privacy, and access control.
Excellent problem-solving, communication, and documentation skills.
Demonstrated ability to communicate effectively in explaining technical and procedural material to a non-technical audience.
Demonstrated ability to work independently and manage multiple tasks and deadlines.
Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
Experience with IT service management tools (e.g., ServiceNow) and software asset management platforms.
Experience managing software licensing and account provisioning in a large-scale environment.
Experience working in user security and technical troubleshooting.
Physical Demands/Working Conditions
Typical Office Environment.
Work Schedule
Monday to Friday 37.5 hours a week.
This position is eligible for a hybrid/remote schedule.
Salary Information
Level 26
PSU Hiring Ranges
Special Instructions to Applicants
Along with the application, please submit a resume and cover letter. References will be checked at the finalist stage, please be prepared to provide contact information for three (3) professional references.
The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.
Dynamic PC Support
Information technology internship job in Buffalo, NY
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
IT Support Specialist
Information technology internship job in Buffalo, NY
FLSA Status: Non-Exempt Pay Range:$18-$20 Under the supervision of the Vice President of Information Technology, the IT Support Specialist is responsible for providing technical support for the organization's information systems and helpdesk. As a member of Information Systems Team, the IT Support Specialist will provide help desk support, create and manage tickets, install and configure IT devices, and work on a variety of IT projects.
RESPONSIBILITIES:
* Provide Level 1 help desk support, escalate problem tickets as necessary and ensure complete and accurate service documentation.
* Provide on-site and remote technical support to locations in and around the Buffalo, NY area.
* Routinely apply problem analysis and troubleshooting procedures to resolve end-user issues.
* Install, configure, maintain and repair computer hardware, software and peripheral equipment.
* Basic Active Directory, MS Exchange, MS Remote Desktop, LAN/WAN, phone support and management.
* Assist with the management of mobile devices and mobile device monitoring.
* Routinely read and interpret technical manuals and documents.
* Assist with the maintenance and tracking of hardware, software and license inventory.
* Provide basic technology training and education for workforce members.
* Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.
QUALIFICATIONS:
* Minimum 2 year degree in Computer Science/Information Systems or IT-related field.
* Minimum of 2 years of experience working with IT systems/applications; previous help desk experience preferred.
* Candidate must possess excellent customer service skills.
* Excellent organizational and problem solving skills with the ability to effectively manage and prioritize issues and projects including those that may arise unexpectedly.
* Demonstrated working knowledge and experience with Windows OS and MS Office Suite.
Short-distance, same-day travel to program locations in and around the Buffalo, NY area.
Some things you can look forward to:
* Welcoming, team environment, that inspires you to thrive and be your BestSelf!
* Rewarding work experience!
* Generous paid time off
* Flexible schedule
* Various student loan forgiveness programs
* Multiple and diverse health insurance options
* Many other unique lifestyle & personal insurance options
* Tuition reimbursement
* CASAC certification tuition support
* Professional license/certification renewal reimbursement
* Defensive driving course reimbursement (if required for position)
* Career growth and advancement opportunities
* We look forward to telling you more!
Information Technology (IT) Internship (Summer 2026)
Information technology internship job in Buffalo, NY
MacLean-Fogg is a global manufacturing company with more than 100 years of innovation and excellence. Guided by our core values-Integrity, People, Customers, and Stewardship-we continue to build on a century-long legacy while driving the future of manufacturing. Our diverse businesses serve the automotive, industrial, and other critical industries, creating an environment where talent thrives, creativity flourishes, and collaboration drives success.
Location: Multiple U.S. Locations - View all locations Program Duration: Summer 2026 (10 Weeks) Pay Range: $18-$25 per hour (based on location, experience, and academic level)
Program Overview
Our Summer Internship Program offers real-world exposure to IT systems, applications, and infrastructure while contributing to meaningful projects from day one. Over 10 weeks, you will gain:
Hands-on experience in enterprise technology and digital solutions.
Mentorship and guidance from experienced industry leaders.
A professional network across functions and facilities.
Career-ready technical and professional skills.
When applying, you will be prompted to select all MacLean-Fogg locations where you are interested in being considered.
What You'll Do
As an Information Technology Intern, you will:
Assist with system administration, troubleshooting, and IT support.
Support projects in areas such as cloud computing, cybersecurity, networking, or ERP systems.
Participate in software/application testing and documentation.
Contribute to data management, reporting, and process automation initiatives.
Complete a capstone intern project and present results to leadership.
Qualifications
We're seeking motivated students who are ready to learn, grow, and contribute:
Currently pursuing a degree in Information Technology, Computer Science, Management Information Systems, or related field.
Minimum 3.0 cumulative GPA (on a 4.0 scale).
Familiarity with Microsoft Office 365, networking, programming, or database concepts preferred.
Strong analytical, problem-solving, and communication skills.
Collaborative mindset with a willingness to take initiative.
Ability to work on-site at one of our locations for the duration of the program.
Compensation & Benefits
Competitive hourly pay.
Skill development through hands-on learning.
Structured mentorship and feedback.
Networking opportunities with peers and professionals.
Experience presenting to leadership at program completion.
desktop support
Information technology internship job in Buffalo, NY
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title: Deskside Support Representative Distributed Client Services
Location:
- Buffalo, NY
Job Description:
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Win7/Win XP OS support
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Office 2003/2007/2010 support and office 365
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Executive end user trouble shooting skills
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Break/Fix troubleshooting experience in larger corporate environments
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The candidate must also be able to support Mobility Devices (phone and tablet) (setup and support) of multiple platforms including Apple, Android, and Microsoft
Additional Information
For more information, Please contact
Shubham
************
Software Engineer Intern
Information technology internship job in Buffalo, NY
The successful candidate will perform research on new technologies and platforms, contribute to software architecture, development, and testing, and document findings under the direction of a Principle Engineer or Investigator. Preferred skills include ability to train and apply machine learning to solve problems and use of cloud computing technologies to implement solutions. The successful candidate will have a positive and teachable attitude, and will be able to work collaboratively and independently on software-related, testing, and documentation tasks.
Minimum Qualifications:
· Minimum of 2-4 years' experience in computer programming or computer programming experience through college courses
· Ability to communicate professionally both verbally and in written form
· Ability to comfortably communicate with accuracy to supervisor and project leads
· Microsoft Office applications (Word, PowerPoint, Excel, Access, etc.)
Preferred Qualifications:
· Experience with object orientated programming languages such as Java, Python, Linux, Storm, H-Base, C++, .NET, XML and related standards, SQL, relational database design, a plus.
· Ability to learn and adapt to new technologies as needed
· Knowledge of parallel computing systems
CUBRC maintains an Affirmative Action Plan to establish fair access to employment opportunities and to create a work community that is an accurate reflection of the qualified workforce.
Special Requirements:
Must be able to obtain and remain eligible for a US Department of Defense security clearance during the course of employment.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Salary Description $24- $35/hr BASED ON YEARS OF SCHOOL COMPLETED
IT Support Technician
Information technology internship job in Buffalo, NY
The IT Support Technician is responsible for providing frontline technical support to end users across the organization. This includes imaging new laptops, troubleshooting hardware and software issues, applying system patches and updates, performing upgrades, and reimaging devices as needed. The ideal candidate will be detail-oriented, customer-focused, and capable of working independently in a fast-paced environment.
Key Responsibilities:
IT Infrastructure Support:
Administer and maintain IT infrastructure, including servers, networks, virtualization platforms (e.g., VMware)
Manage, support & secure Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
Monitor and maintain Windows Server environments (2016/2019/2022), including Active Directory, Group Policy, DNS, and DHCP.
Install, configure & perform system restores using Backup solutions (e.g. Veeam, Acronis)
Install, configure and deploy new servers, laptops, workstations, hardware, and software applications.
Track hardware inventory and maintain accurate asset records.
Assist with equipment check-in/check-out and lifecycle management.
Maintain accurate documentation of IT procedures, system configurations, and user support requests.
Complete detailed work orders for all support incidents and service requests.
Document IT processes, procedures, and troubleshooting steps to facilitate knowledge sharing.
Technical Support, System Maintenance and Patching:
Provide technical support for end users-both remotely and on-site-including troubleshooting hardware, software, and application issues.
Diagnose and resolve issues related to Windows OS, Office applications, printers, and standard business software.
Regularly apply Windows and third-party software patches and updates.
Monitor and ensure compliance with patch management policies.
Perform hardware and software upgrades as needed.
Reimage systems to restore functionality or deploy updated configurations.
Required Qualifications:
Over 5 years of experience in an IT support role.
Experience with Active Directory and Group Policy.
Proficiency with Windows 10/11, Active Directory, Microsoft 365, PowerShell and common IT tools.
Familiarity with patch management and endpoint security tools.
Strong troubleshooting and communication skills.
Preferred Qualifications:
Microsoft or CompTIA certifications (e.g., MCSA, Azure Fundamentals, CompTIA Security+).
Experience with RMM Platform such as Kaseya, and documentation platform such as IT Glue
Experience with Firewall Platforms such as Sonicwall
Experience supporting MacOS is a plus.
Location: Must reside in Buffalo, NY (in office 5 days/week)
Benefits
Health insurance
401(k) matching
Paid time off
Paid Holidays
Pay Range: $55,000 to $80,000 Annually
Equal Employment Opportunity Statement
Techstra Solutions is an equal opportunity employer. The Company makes its decisions on merit, and its policy of equal opportunity prohibits discrimination in all phases of the employment process, including, but not limited to, recruitment, hiring, promotion, selection, transfer, demotion, layoff, termination, compensation, benefits, and other terms and conditions of employment. The policy of equal opportunity applies without regard to race, color, creed, religion, gender,, sexual orientation, gender identification, pregnancy, marital status, national origin, ancestry, age, disability that can reasonably be accommodated without undue hardship, military status, veteran status, genetic predisposition or carrier status, alienage or citizenship, domestic partnership status, arrest or conviction record, status as a victim of domestic violence, or any other protected categories under federal, state, or local law. The Company also prohibits discrimination or harassment based upon the perception that a person has, or is associated with a person who has, any of these characteristics.
Auto-ApplyInformation Technology Technician II
Information technology internship job in Buffalo, NY
Evergreen Health
At Evergreen and our affiliates, we value collaborative, down-to-earth individuals and encourage self-expression. We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community.
The Information Technology Technician II is responsible for providing assistance in the operations, support, and implementation of Information Technology for Evergreen Health. They provide maintenance and support for assigned IT systems and collaborate with other IT personnel to address staff computer logistics, phone systems, and new employee technology assignment and/or training.
As part of the essential functions of this role The Information Technology Technician II (IT Tech II):
Provides user account creation and maintenance for some organization systems, such as Microsoft 365, Active Directory, and Cisco phone systems.
Works with staff at all locations of Evergreen Health to provide computer hardware, software support, or Audio/Video support
Provide maintenance and support for assigned IT systems
Works with IT staff to address staff computer moves, computer repairs, software installation, phone systems, and new employee technology assignments
Contacts appropriate technology vendors for hardware or software support when needed
Communicates regularly with IT staff regarding discovered issues and/or concerns as well as potential improvements to current systems
Collaborate closely with clinical providers to develop a thorough understanding of their programs and assist them in meeting their program goals
Enters data timely and accurately to promote patient care delivery and participates in ongoing QI/QA activities and training to improve patient experience
Qualified Candidate will have an Associate's degree in Information Technology or related field with a minimum of four (4) years of professional experience working in the Information Technology field and providing support for computer hardware and software, including but not limited to: Windows 11, Windows Server Environments, and Microsoft 365. Candidate must be able to communicate clearly and professionally in writing and verbally, and demonstrate ability to work across multiple departments and aid with complex and escalated support requests. CompTIA A+ or similar certification(s) preferred. Experience with RingCentral is a plus. Candidate must be able to work autonomously; awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential
Job Type: Full-time; Monday - Friday 9am-5pm; Occasional travel to and from other Evergreen locations headquartered in downtown Buffalo; This is not a remote position Required Education: Associates Required Experience: Information Technology, IT Support (4 years)
What Evergreen Health Offers You:
Multiple comprehensive medical health insurance plans for you to choose from
Dental and Vision coverage at no cost to you
Paid Time Off package that equals 4 weeks of time in your first year
403b with a generous company match
Paid parking or monthly metro pass
Professional development opportunities
Paid lunch breaks
Auto-ApplyIT Technician
Information technology internship job in Hamburg, NY
If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood! As an IT Technician, you will provide an important service supporting employees with software application and hardware technical issues with an efficient, effective and thorough customer support approach. All this while maintaining a mindset of efficiency and security of the organization from a technical point of view.
About the Role:
As an IT Technician, kindness and clarity are key as you use your customer service skills in employee interactions. You'll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include:
* Provide First Level support for helpdesk caller requests including: troubleshooting, escalation up to and including resolution.
* Multi-task customer calls, e-mails, IT security user provisioning and data center operations.
* Document calls in incident management software for detailed tracking and reporting.
* Monitor system wide alerts, downtimes and advisories, document and escalate to the appropriate support team by providing notification, updates and resolution as required.
* Use remote access tools for troubleshooting and resolution of technical issues.
* Support inventory tracking of IT assets.
* Support VOIP telephone systems.
* Manage software licensing and upgrades.
* Work with third party IT vendors as needed.
* Perform equipment repair and replacement of IT components.
* Assist in the diagnosis and resolution of software problems.
In this position you will not be based at one site and will travel to all Neighborhood sites regularly.
What it's Like to Work at Neighborhood:
The top three words employees say describe the work environment are: teamwork, supportive and kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned "finalist" distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise.
Education and Skills to be an IT Technician:
* High school diploma or equivalent required AND two (2) years of help desk call center, customer service, or application support experience required OR
* Associate degree or certificate of course completion in a technical related field OR two (2) years of help desk call center, customer service, or application support experience required.
* CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer preferred but not required.
* Knowledge of Athena Electronic Medical Record application (or other EHR), enterprise application software or database support experience preferred.
* Knowledge of Microsoft Windows and user interfaces required.
* Kindness: you treat each person with respect and compassion, valuing each person's story
* Resiliency: you see opportunities to innovate and find solutions when challenges arise
* Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals
Must be available to work any shifts Monday-Friday between 7:45 a.m. and 8:00 p.m.
What We Offer:
Compensation: Starting rate $22.25 per hour.
Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays.
About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing.
Neighborhood Health Center is an equal opportunity employer.
IT Specialist II
Information technology internship job in Depew, NY
Full Time: Monday-Friday 7am-3pm Starting Rate: $22.00 / Hour
The Information Technology (IT) Specialist II supports the IT Operations Manager in managing the agency's technology infrastructure and user support. This position is responsible for resolving helpdesk tickets, assisting staff with technology needs, delivering training, overseeing and prioritizing tasks, and performing routine maintenance of technology systems, hardware, and software. The IT Specialist II acts as a mentor to IT Specialist I team members, fostering professional growth and technical development, but does not have direct supervisory responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Serve as a primary point of contact for technology support, interacting with staff across all departments, and delivering exceptional customer service.
Install, configure, and troubleshoot computer hardware, software, systems, networks, printers, and scanners through direct user support or remote guidance.
Ensure all helpdesk ticket requests are resolved promptly, with thorough documentation of resolution steps and outcomes for future reference and knowledge sharing.
Manage Active Directory, Microsoft 365 applications (Exchange Online, SharePoint, Teams, OneDrive), and user accounts.
Administer and configure Microsoft Intune for device management, application deployment, and security compliance.
Own and manage the IT inventory system, ensuring accurate and up-to-date records of all telecommunications and IT assets.
Maintain security and access permissions, ensuring system integrity.
Analyze and troubleshoot telecommunication and phone system issues, including voicemail configuration and user training.
Deliver training sessions to existing staff, both in groups and individually, including new-hire orientation.
Create, maintain, and update technical documentation, user guides, and training materials to support staff and streamline onboarding.
Recommend, research, and implement new technologies and software solutions to meet evolving agency needs.
Foster a customer-focused environment by actively engaging with staff, understanding their technology needs, and providing clear, non-technical explanations and solutions.
Ensure IT knowledge remains current by regularly updating skills through professional development and training on emerging technologies.
SKILLS AND ABILITIES:
Strong commitment to customer service and staff engagement, with the ability to build positive relationships across the organization.
Excellent verbal and written communication skills, including the ability to document technical processes and resolutions clearly.
Ability to explain technical concepts in non-technical language.
Work independently and collaboratively as a team member.
Strong time management and multitasking skills.
Remain current on technological updates and trends with the ability to learn and adapt new software and hardware packages.
Self-motivated with a proactive approach to problem-solving.
Ability to work under pressure while maintaining professionalism.
Ability and willingness to travel on work assignments
Willingness to work additional hours during the week and/or weekend, if required.
Education and Training:
Preferred:
Continuing education in technology field and/or Bachelor's degree or certifications in related field
Minimum:
High school diploma with three years of related experience
Possession of a valid New York State Driver's license in good standing and reliably insured vehicle.
IT Applications Administrator FT (1873)
Information technology internship job in Batavia, NY
Responsible for implementing, maintaining, and supporting Agency application systems, such as BI, EHR, HRIS, and other applications. The Applications Administrator will work with Agency programs to develop effective processes leveraging available application systems. They will be responsible for ensuring data integrity and consistency. They will also be the expert for these systems making recommendations to better leverage Agency systems to meet its objectives. This position serves as the primary technical support contact for these systems. The Applications Administrator will document application system processes and configurations.
Essential Functions:
Manage application user accounts and permissions
Manage application projects
Coordinate application systems maintenance and upgrades
Assist as a key resource in Agency projects
Assist in the development of application workflows and processes
Evaluate and make recommendations for application process improvement
Develop application program requirements and use cases
Develop and maintain related documentation
Assist with other IT functions as needed
Participates in quality assurance and corporate compliance activities as required
Non-Essential Functions:
Other duties as requested or assigned
Participates in agency committees
Reporting Responsibilities: Reports to: Senior Director of IT
Supervisory Responsibilities: Supervises: None exercised
Knowledge, Skills, and Abilities:
Excellent customer service skills
Strong analytical and problem-solving skills
Strong communication skills
Time management and workload prioritization.
Should always be willing to find answers to all questions addressed to them.
Should be ready to research questions using a variety of manuals and resources, and to work with other Consultants, IT staff, and affiliated consulting organizations in answering any customer's question.
Should familiarize themselves with the research and information resources and knowledge bases at hand.
Ability to learn and adapt, applying technical information in a fast-paced, demanding work environment.
Ability to follow policies and procedures, attention to detail.
Physical & Mental requirements:
Must be able to safely lift up to 50 pounds. Will need to be able to bend, stoop, sit & stand. Ability to exhibit self-control in stressful situations, maintain professionalism.
Minimum Qualifications:
Bachelor's degree in Information Technology or related field
3 years of experience in the Information Technologies field, specifically in systems/application administration or management.
Project management experience
Able to communicate effectively, both verbally and in writing.
Valid NYS driver's license with safe driving background, as per Agency policy, and reliable transportation.
Working Conditions:
Office conditions are typical for an office environment. May need to travel to program locations.
Auto-ApplySoftware Engineering Intern (Jan - April 2026)
Information technology internship job in Lockport, NY
BU2 Thermal and Fluid System MAHLE is not currently hiring individuals for this position who now or in the future require sponsorship for employment-based non-immigrant and immigrant visas. However, as a global company, MAHLE offers many job opportunities outside of the U.S. which can be found through our employment website ******************
Your Contribution
* Create / co-develop embedded software
* Create / co-develop in-house software tools
* Support development of GUI programs on embedded LINUX touch screens as well on PC depending on project needs
* Debug software
* Test software
* Document software related activities
Your Qualifications and Experience
* Currently enrolled in a 4-year university
* Experience in C-Programming, embedded programming, MATLab, Simulink, GUI Programming, and GIT
* Previous internship experience preferred
Do you have any questions?
********************
US
Facts about the job
Benefits:
Entry level: Internship
Part- / Full-time: Part Time
Functional area: R&D - Electronics incl. software development
Department: BU2 Thermal and Fluid System
Location:
Lockport, NY, US, 14094
Company: MTFS (US)
Closing date for applications
Don't waste any time, apply while the position is online.
Your future at MAHLE
As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.
Shape the future with us.
Easy ApplyComputer Field Technician
Information technology internship job in Buffalo, NY
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Information Technology Technician II
Information technology internship job in Buffalo, NY
Job DescriptionEvergreen Health
At Evergreen and our affiliates, we value collaborative, down-to-earth individuals and encourage self-expression. We recognize that our diverse workforce allows us to provide culturally competent care to everyone in our community.
The Information Technology Technician II is responsible for providing assistance in the operations, support, and implementation of Information Technology for Evergreen Health. They provide maintenance and support for assigned IT systems and collaborate with other IT personnel to address staff computer logistics, phone systems, and new employee technology assignment and/or training.
As part of the essential functions of this role The Information Technology Technician II (IT Tech II):
Provides user account creation and maintenance for some organization systems, such as Microsoft 365, Active Directory, and Cisco phone systems.
Works with staff at all locations of Evergreen Health to provide computer hardware, software support, or Audio/Video support
Provide maintenance and support for assigned IT systems
Works with IT staff to address staff computer moves, computer repairs, software installation, phone systems, and new employee technology assignments
Contacts appropriate technology vendors for hardware or software support when needed
Communicates regularly with IT staff regarding discovered issues and/or concerns as well as potential improvements to current systems
Collaborate closely with clinical providers to develop a thorough understanding of their programs and assist them in meeting their program goals
Enters data timely and accurately to promote patient care delivery and participates in ongoing QI/QA activities and training to improve patient experience
Qualified Candidate will have an Associate's degree in Information Technology or related field with a minimum of four (4) years of professional experience working in the Information Technology field and providing support for computer hardware and software, including but not limited to: Windows 11, Windows Server Environments, and Microsoft 365. Candidate must be able to communicate clearly and professionally in writing and verbally, and demonstrate ability to work across multiple departments and aid with complex and escalated support requests. CompTIA A+ or similar certification(s) preferred. Experience with RingCentral is a plus. Candidate must be able to work autonomously; awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential
Job Type: Full-time; Monday - Friday 9am-5pm; Occasional travel to and from other Evergreen locations headquartered in downtown Buffalo; This is not a remote position
Required Education: Associates
Required Experience: Information Technology, IT Support (4 years)
What Evergreen Health Offers You:
Multiple comprehensive medical health insurance plans for you to choose from
Dental and Vision coverage at no cost to you
Paid Time Off package that equals 4 weeks of time in your first year
403b with a generous company match
Paid parking or monthly metro pass
Professional development opportunities
Paid lunch breaks
IT Technician
Information technology internship job in Blasdell, NY
If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood! As an IT Technician, you will provide an important service supporting employees with software application and hardware technical issues with an efficient, effective and thorough customer support approach. All this while maintaining a mindset of efficiency and security of the organization from a technical point of view.
About the Role:
As an IT Technician, kindness and clarity are key as you use your customer service skills in employee interactions. You'll collaborate with other team members to help ensure a smooth flow for the day. Responsibilities include:
* Provide First Level support for helpdesk caller requests including: troubleshooting, escalation up to and including resolution.
* Multi-task customer calls, e-mails, IT security user provisioning and data center operations.
* Document calls in incident management software for detailed tracking and reporting.
* Monitor system wide alerts, downtimes and advisories, document and escalate to the appropriate support team by providing notification, updates and resolution as required.
* Use remote access tools for troubleshooting and resolution of technical issues.
* Support inventory tracking of IT assets.
* Support VOIP telephone systems.
* Manage software licensing and upgrades.
* Work with third party IT vendors as needed.
* Perform equipment repair and replacement of IT components.
* Assist in the diagnosis and resolution of software problems.
In this position you will not be based at one site and will travel to all Neighborhood sites regularly.
What it's Like to Work at Neighborhood:
The top three words employees say describe the work environment are: teamwork, supportive and kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned "finalist" distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise.
Education and Skills to be an IT Technician:
* High school diploma or equivalent required AND two (2) years of help desk call center, customer service, or application support experience required OR
* Associate degree or certificate of course completion in a technical related field OR two (2) years of help desk call center, customer service, or application support experience required.
* CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer preferred but not required.
* Knowledge of Athena Electronic Medical Record application (or other EHR), enterprise application software or database support experience preferred.
* Knowledge of Microsoft Windows and user interfaces required.
* Kindness: you treat each person with respect and compassion, valuing each person's story
* Resiliency: you see opportunities to innovate and find solutions when challenges arise
* Teamwork: you are open to others' unique perspectives, and will collaborate to meet shared goals
Must be available to work any shifts Monday-Friday between 7:45 a.m. and 8:00 p.m.
What We Offer:
Compensation: Starting rate $22.25 per hour.
Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays.
About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing.
Neighborhood Health Center is an equal opportunity employer.