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Desktop Support Engineer
Teceze
Information technology internship job in Ambler, PA
Job Title: Desktop Support Engineer
Who We Are
Teceze is a global IT services and consulting company delivering reliable technology solutions to enterprise clients across multiple industries. We specialize in end-user computing, infrastructure support, and managed IT services, enabling our clients to operate efficiently with minimal disruption. At Teceze, we value technical excellence, customer satisfaction, and proactive support, and we empower our teams to deliver high-quality, on-site IT services.
Job Overview
Teceze is hiring an experienced Desktop Support Engineer to support one of our prestigious enterprise clients. This is a 100% on-site role requiring hands-on expertise in desktop and laptop support, hardware and software troubleshooting, system imaging, and IT asset management. The ideal candidate will have strong communication skills and a customer-focused approach to ensure smooth IT operations and high user satisfaction.
The Desktop Support Engineer will be responsible for installing, configuring, maintaining, and troubleshooting end-user computing environments, including desktops, laptops, peripherals, printers, and conference room equipment. The role also includes vendor coordination, inventory management, VIP user support, and hands-and-feet assistance for infrastructure and data center teams.
Key Responsibilities
Install, configure, and support desktops, laptops, mobile devices, peripherals, and software in Windows and mac OS environments.
Diagnose and resolve hardware, software, and network connectivity issues in a timely manner.
Perform IMAC (Install, Move, Add, Change) activities for IT assets.
Coordinate with vendors for hardware repairs, replacements, and warranty support.
Provide high-touch VIP user support and conference room/AV support, including meeting setup and troubleshooting.
Support printers, Office 365 applications, and endpoint security/compliance tools.
Maintain accurate IT asset inventory, documentation, and ensure SLA compliance.
Provide Hands & Feet support for server, network, and data center teams as required.
Document incidents, resolutions, and procedures in the ticketing system and contribute to the knowledge base.
Required & Preferred Skills
Strong hands-on experience in desktop and laptop support in enterprise environments.
Proven expertise in Windows and mac OS operating systems.
Experience supporting Office 365 and common enterprise applications.
Basic network troubleshooting knowledge (LAN, DHCP, DNS).
Familiarity with IT asset management, inventory tracking, and vendor coordination.
Exposure to data center environments, including physical server support, is a plus.
Experience with hardware racking, cabling, and labeling is preferred.
Excellent communication and interpersonal skills with a customer-first mindset.
Strong problem-solving ability and willingness to work in a fast-paced, on-site environment.
$45k-69k yearly est. 1d ago
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Information Technology Financial Analyst
Motion Recruitment 4.5
Information technology internship job in Philadelphia, PA
Our client is looking for an IT Financial Analyst to join their team on a contract, remotely.
Pay: $45-52/hour
Primary Duties and Responsibilities:
Manage the financial relationship between the organization and key strategic IT vendors, including SOW review and tracking, monitoring vendor adherence to financial contract terms, and reconciliation of vendor accounts.
Monitor and report on key Program Accounting initiatives, including project financial reviews.
Maintain and monitor IT Financial processes that are part of the project life cycle, including assisting with training for project managers.
Serve as an educational resource to internal and external partners, as well as business leaders, to aid in the understanding of financial results and measurement systems/metrics.
Provide financial consulting and analytical support, including budgeting and forecasting, to leadership of assigned shared service organizations.
Serve as a mentor for junior IT Financial Analysts.
Work closely with shared service leaders to understand business needs and requirements and ensure alignment of forecasts and budgets.
Prepare monthly accrual and expense re-class entries.
Audit task charge codes in Clarity to ensure proper Accounting standards are followed.
Maintain forecast of operating expense and capital expenditure.
Support the development, maintenance, and continuous improvement of the annual budgeting and ongoing forecast processes.
Assist the capital planning process for assigned organizations, including conducting research and analysis, validating business cases, creating financial models, and making recommendations.
Analyze and interpret financial data and formulate conclusions and recommendations to supported organizations to address concerns or areas of opportunity.
Report monthly actual results against budget and forecast; investigate and explain causes of variance.
Analyze trends and cost drivers and highlight risks and opportunities.
Provide financial analysis to help IT leadership understand financial results and support business decisions.
Provide analysis for monthly management reviews.
Ensure knowledge, understanding, and compliance with company policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.
Experience and Educational Requirements:
Bachelor's Degree or equivalent in relevant work experience. Degree in Finance or Accounting preferred.
8+ years of FP&A experience in a large corporate environment.
Experience working in an IT environment a plus.
Experience creating budgets and forecasts, reporting, financial modeling, and financial analysis.
Experience developing and leading FP&A processes.
Advanced knowledge of accounting principles required.
High level of proficiency in Microsoft Excel and PowerPoint required.
Experience with financial systems required; SAP a plus.
Ability to work with senior management in a cross-functional environment.
Ability to work independently with minimal direction and oversight.
Must be creative and forward-thinking with high ethical standards.
Must possess sound technical skills, analytical ability, good judgment, and a strong operational focus.
Strong presentation skills.
Ability to maintain the highest level of confidentiality.
Ability to work within and meet established deadlines.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to adapt to a flexible schedule.
Minimum Skills, Knowledge, and Abilities:
Demonstrated knowledge of database applications in the business environment.
Strong analytical and problem-solving skills to interpret and evaluate business problems and apply applications knowledge to identify appropriate solutions.
Demonstrated knowledge of project management concepts.
Strong leadership skills.
Good interpersonal skills.
Strong decision making skills.
Strong customer service skills.
Ability to communicate effectively both orally and in writing, including the ability to relate effectively with both technically and non-technically oriented individuals.
Ability to prioritize workload and consistently meet deadlines.
Strong organizational, administrative, and follow-up skills.
$45-52 hourly 5d ago
IT Support Specialist
Artech Information System 4.8
Information technology internship job in Philadelphia, PA
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: IT Support Specialist
Location: Philadelphia, PA
Duration: 12+ Months
They will be responsible for taking inbound and outbound calls
They are migrating from hex to o365
Taking control of screen helping them with queries. WebEx.
Interpersonal and strong communication skills Written as well they will contact vendors directly
Exemplary customer service experience
Adaptability to change - This project enhances every time for making better user experience for customer.
Will work with Ticketing system.
Previous Email migration project will work.
Call centre exp. plus
Remedy experience will be ideal
Additional Information
For more information, Please contact
Pankhuri Razada
Associate Recruiter
Artech information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960
************
[email protected]
$56k-86k yearly est. 1d ago
IT Associate Intern
Magna Legal Services 3.2
Information technology internship job in Philadelphia, PA
About Us: Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. As an end-to-end service provider, we can provide strategic advantages to our clients by offering legal support services at every stage of their legal proceedings.
Job Description:
Job Title: IT Associate Intern
Duration: Summer 2026 - 8-week internship
Position Summary:
We are seeking an enthusiastic IT Associate Intern to join our Magna IT team for a Summer 2026 internship. This internship provides hands-on experience in IT support and data management. You will assist with Level 1 support tasks, data cleanup, and data entry, gaining practical exposure to IT operations and system administration.Key Responsibilities:
Provide Level 1 IT support for internal users.
Perform data cleanup and ensure accuracy in system records.
Complete data entry tasks to maintain system integrity.
Assist with troubleshooting basic networking and system issues.
Required Skills:
Basic IT knowledge and troubleshooting skills.
Understanding of basic networking concepts.
Familiarity with basic system administration tasks.
Strong attention to detail and organizational skills.
Educational Background & Preferred Qualifications:
Currently pursuing or recently completed a bachelor's degree in InformationTechnology, Computer Science, or a related field.
Background in IT or related technical field.
Interest in learning and expanding technical skills.
Compensation: USD $18.00 - $22.00 per hour.
An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of the total compensation package for employees.
Magna Legal Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
$18-22 hourly Auto-Apply 29d ago
Technical Support Specialist
City of Philadelphia 4.6
Information technology internship job in Philadelphia, PA
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the informationtechnology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new informationtechnology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of informationtechnology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
Job Description
The Technical Support Specialist works as part of a highly collaborative group that's responsible for installation, configuration, and management of desktop and laptop computer systems. In addition to providing desktop support, you will participate in projects such as our ongoing Active Directory migration and multi-factor authentication rollout that require the Technical Support Specialist to learn new technologies and provide support for the creation of new processes for the team. The Technical Support Specialist will report to the Water Information Center Manager. This is a great opportunity for someone looking to increase their technical knowledge and abilities while at the same time using that knowledge to positively impact services for Philadelphia residents.
Essential Functions
Customer Relations:
Provide 1st tier support to customers
Answer help desk calls and create tickets in incident tracking system documenting support requests
Resolve assigned support tickets while keeping end user informed of the status of their request
Provide support to remote facilities using both remote tools and traveling to various facilities
Respond to end user inquiries by phone\email\chat
Create clear and detailed documentation
Explain technical issues to end users
Technical:
Troubleshoot issues with Windows operating systems, printers, and installed software
Configure laptops and desktops by installing operating system and updating needed drivers and firmware
Create and deploy images for laptops and desktops
Install software
Determine technical issues to escalate to tier 2 & tier 3 to support customers
Competencies, Knowledge, Skills and Abilities
Skills:
A+ Certification
Ability to work independently and as a team member
Excellent communication skills to translate technical language to non-technical personnel and customers
Excellent customer service skills
Excellent time-management skills
Ability to meet multiple competing deadlines
Ability to overcome obstacles to customer solutions to satisfy customers
Ability to quickly learn new technologies
Knowledge Of:
MS Office and other PC software
Adobe Acrobat
Web Browsers (Chrome, IE, Firefox)
Windows desktop operating systems
Software licensing
Printers
Remote Desktop
VPN Software
Qualifications
High School Diploma or GED
Knowledge of PC hardware & A+ certification
Minimum 2 years of experience in a Desktop Support role
Must have a valid PA Driver's License and the ability to lift 50 lbs.
NOTE: Microsoft Certified Professional (MCP) Certification (Windows 10) or an associate degree in InformationTechnology or Computer Technology can be substituted for any of the above experience
Additional Information
Salary Range: $45,000 - $59,000
Did you know?
● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
● We offer Comprehensive health coverage for employees and their eligible dependents
● Our wellness program offers eligibility into the discounted medical plan
● Employees receive paid vacation, sick leave, and holidays
● Generous retirement savings options are available
*The successful candidate must be a city of Philadelphia resident within six months of hire
Please note that effective September 1, 2021, the City of Philadelphia is requiring all new employees to
present proof of vaccination against COVID-19.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race,
ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website:
******************************************************
$45k-59k yearly 60d+ ago
IT Technical Support Specialist
Connexus Technology 3.5
Information technology internship job in Philadelphia, PA
We are seeking an IT Technical Support Specialist to join our team. The ideal candidate will have experience in supporting help desk operations, managing ticket assignments, and resolving technical support requests across multiple locations. The role requires strong problem\-solving skills, the ability to work independently, and familiarity with IT policies and procedures. The IT Technical Support Specialist will be responsible for diagnosing user problems, providing solutions with limited supervision, and ensuring efficient and effective customer support.
RESPONSIBILITIES
Manage and document all support requests in the designated tracking system(s).
Verify the availability and proper installation of computers, software, applications, and components.
Receive and assess user requests to identify error situations and technical problems; monitor tickets for successful resolution.
Determine if issues are related to hardware, software, or network; assign tasks to technicians based on request type, severity, urgency, and availability.
Educate users on proper policies and procedures for accessing IT support services.
Maintain detailed records of all assets, including hardware, software, systems, components, warranties, subscriptions, renewals, and more, in the tracking system(s).
Create and maintain documentation for workflow processes, policies, and procedures.
Provide technical support and services to all onsite locations, including over 220 locations in Philadelphia.
Maintain personal transportation and be comfortable traveling within the city of Philadelphia.
Be flexible with work hours, including nights, weekends, and on\-call availability when necessary.
Perform related tasks as required.
QUALIFICATIONS
Required
Proven experience in technical support and help desk operations.
Ability to establish and maintain effective working relationships with team members.
Strong skills in troubleshooting and diagnosing technical issues, with experience performing minor maintenance and repair tasks.
Ability to evaluate computing equipment and provide recommendations to management based on cost, efficiency, and compatibility.
Experience in analyzing and resolving network\-related problems.
Ability to modify network computing equipment and peripheral devices to meet user needs.
Willingness and capability to perform physically strenuous tasks such as installing or replacing cables, carrying heavy equipment, climbing ladders, and working in confined spaces.
Flexibility with work schedules, including availability for on\-call duties.
Preferred
Experience in documenting and implementing IT policies and procedures.
Familiarity with IT asset management and tracking systems.
Experience providing technical support across multiple locations.
Strong communication and organizational skills.
This position requires a dedicated professional who is ready to tackle technical challenges and provide exceptional support to our team and customers. If you have a passion for IT support and enjoy working in a dynamic environment, we encourage you to apply.
ABOUT US
Headquartered in Philadelphia PA, Connexus Technology provides organizations in a wide variety of industries with IT Staff Augmentation and Digital Transformation solutions. For twenty years, Connexus has helped customers improve their operations and profitability with innovative software solutions, and expert consultants. Connexus has won numerous awards, such as innovative business of the year by the Philadelphia Chamber of Commerce and Healthcare Consultants of the year by the United Way and the Philadelphia business journal. Connexus has long understood that our value resides in the expertise of our people and our processes to support their success. To date, our vision is to be an organization where the sky's the limit; a place where people have an opportunity to reach their fullest potential through career opportunities in technology and business. We want to act as a beacon of light in the global community through sustainable business practices that exemplify servant leadership.
Applicants must be authorized to work for any employer in the U.S.
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$42k-79k yearly est. 60d+ ago
IT Support Specialist (Temp to Hire)
External
Information technology internship job in Swedesboro, NJ
IT Support Specialist
Department: IT
Reports To: Technical Support Manager
Pay: $65,000 - $75,000
*** This position will start on a temporary basis with the potential for permanent hire based on performance and business needs ***
Make a greater impact at Bonduelle Americas!
Bonduelle Americas is a certified B Corp inviting people to embrace a flexitarian lifestyle with an expanding portfolio of plant-rich products available in and beyond the produce aisle. We operate four facilities and employ nearly 3,000 Associates in the US.
Bonduelle Americas is a wholly-owned subsidiary of Groupe Bonduelle (BON.PA), an established global brand with more than 170 years of family heritage bringing the joy of plants to tables around the world. Globally, our ready-to-eat plant-rich food products are grown on 173,000 acres by our grower partners and marketed in nearly 100 countries. Our mission is to inspire the transition toward a plant-rich diet to contribute to people's well-being and planet health.
Join us at Bonduelle Americas for an opportunity to advance your career in a culture that places people first. As a valued member of our company, you will work in a mission-driven environment aimed at preserving the planet's resources while providing healthy plant-based products to millions of consumers around the world.
Position Summary
The IT Support Technician is responsible for providing first-line technical assistance to end users across a variety of IT issues in a manufacturing environment. This individual will identify, research, and resolve technical problems while responding to support requests via phone, email, and in-person interactions. The role requires both technical expertise and strong communication skills to understand user needs, provide timely resolutions, and ensure high levels of customer satisfaction. In addition to resolving day-to-day IT issues, this position provides on-site support in a fast-paced factory setting and contributes to company-wide IT initiatives.
Primary Duties & Responsibilities
End User & Technical Support - 80%
Provide first-line response to help desk tickets, ensuring timely diagnosis and resolution of technical issues.
Troubleshoot and resolve problems related to hardware, software, email, networks, and peripheral devices.
Set up and configure new computers, operating systems, software applications, and peripherals (printers, scanners, etc.).
Troubleshoot network equipment including routers, switches, modems, wireless access points, and Ethernet cabling.
Deliver on-site, telephone, and remote support to end users, including VIP/executive-level personnel.
Perform basic printer/copier maintenance and coordinate with vendors for timely issue resolution.
Document all support interactions, ensuring accurate tracking and proper closure of tickets in line with Service Level Agreements (SLAs).
Manage customer expectations throughout issue life cycle and escalate high-priority incidents when required.
General IT & Project Support - 20%
Maintain quality service standards by identifying trends, resolving recurring issues, and recommending improvements.
Assist project managers and business-facing teams with IT onboarding for projects and new initiatives.
Provide occasional after-hours support for critical incidents or escalations.
Participate in company-wide IT meetings, initiatives, and team efforts to continuously improve service delivery.
Minimum Qualifications
High School Diploma with IT A+ Certification (or equivalent experience).
2-3 years of hands-on experience in end user support within an IT service desk or similar environment.
Strong communication skills (verbal and written) with ability to interact effectively across all levels of the organization.
Proven ability to diagnose and resolve basic technical issues.
Experience in a Consumer Packaged Goods (CPG), food, or manufacturing environment preferred.
Must be comfortable working onsite and on an on-call basis.
Desired Qualifications & Skills
Advanced knowledge of Microsoft 365, Adobe products, and other productivity tools.
Strong troubleshooting experience with Windows 11 and Mac OS X environments.
Familiarity with Active Directory, DHCP, DNS, GPOs, and Windows Server services.
Networking experience, including wireless access point connections and VPN technologies.
Experience with Cisco Umbrella and DNS security solutions.
Ability to support handheld devices and third-party applications.
Excellent problem-solving skills with a proactive, self-starter mindset.
Strong documentation skills and willingness to learn unfamiliar systems.
Ability to work independently as well as in a collaborative team environment.
Key Competencies
Customer Service Orientation
Technical Troubleshooting
Clear & Effective Communication
Adaptability in a Manufacturing Environment
Initiative & Ownership of Issues
Team Collaboration
$65k-75k yearly 60d+ ago
IT Support Specialist (Temp to Hire)
Ba Candidate Gateway
Information technology internship job in Swedesboro, NJ
IT Support Specialist
Department: IT
Reports To: Technical Support Manager
Pay: $65,000 - $75,000
*** This position will start on a temporary basis with the potential for permanent hire based on performance and business needs ***
Make a greater impact at Bonduelle Americas!
Bonduelle Americas is a certified B Corp inviting people to embrace a flexitarian lifestyle with an expanding portfolio of plant-rich products available in and beyond the produce aisle. We operate four facilities and employ nearly 3,000 Associates in the US.
Bonduelle Americas is a wholly-owned subsidiary of Groupe Bonduelle (BON.PA), an established global brand with more than 170 years of family heritage bringing the joy of plants to tables around the world. Globally, our ready-to-eat plant-rich food products are grown on 173,000 acres by our grower partners and marketed in nearly 100 countries. Our mission is to inspire the transition toward a plant-rich diet to contribute to people's well-being and planet health.
Join us at Bonduelle Americas for an opportunity to advance your career in a culture that places people first. As a valued member of our company, you will work in a mission-driven environment aimed at preserving the planet's resources while providing healthy plant-based products to millions of consumers around the world.
Position Summary
The IT Support Technician is responsible for providing first-line technical assistance to end users across a variety of IT issues in a manufacturing environment. This individual will identify, research, and resolve technical problems while responding to support requests via phone, email, and in-person interactions. The role requires both technical expertise and strong communication skills to understand user needs, provide timely resolutions, and ensure high levels of customer satisfaction. In addition to resolving day-to-day IT issues, this position provides on-site support in a fast-paced factory setting and contributes to company-wide IT initiatives.
Primary Duties & Responsibilities
End User & Technical Support - 80%
Provide first-line response to help desk tickets, ensuring timely diagnosis and resolution of technical issues.
Troubleshoot and resolve problems related to hardware, software, email, networks, and peripheral devices.
Set up and configure new computers, operating systems, software applications, and peripherals (printers, scanners, etc.).
Troubleshoot network equipment including routers, switches, modems, wireless access points, and Ethernet cabling.
Deliver on-site, telephone, and remote support to end users, including VIP/executive-level personnel.
Perform basic printer/copier maintenance and coordinate with vendors for timely issue resolution.
Document all support interactions, ensuring accurate tracking and proper closure of tickets in line with Service Level Agreements (SLAs).
Manage customer expectations throughout issue life cycle and escalate high-priority incidents when required.
General IT & Project Support - 20%
Maintain quality service standards by identifying trends, resolving recurring issues, and recommending improvements.
Assist project managers and business-facing teams with IT onboarding for projects and new initiatives.
Provide occasional after-hours support for critical incidents or escalations.
Participate in company-wide IT meetings, initiatives, and team efforts to continuously improve service delivery.
Minimum Qualifications
High School Diploma with IT A+ Certification (or equivalent experience).
2-3 years of hands-on experience in end user support within an IT service desk or similar environment.
Strong communication skills (verbal and written) with ability to interact effectively across all levels of the organization.
Proven ability to diagnose and resolve basic technical issues.
Experience in a Consumer Packaged Goods (CPG), food, or manufacturing environment preferred.
Must be comfortable working onsite and on an on-call basis.
Desired Qualifications & Skills
Advanced knowledge of Microsoft 365, Adobe products, and other productivity tools.
Strong troubleshooting experience with Windows 11 and Mac OS X environments.
Familiarity with Active Directory, DHCP, DNS, GPOs, and Windows Server services.
Networking experience, including wireless access point connections and VPN technologies.
Experience with Cisco Umbrella and DNS security solutions.
Ability to support handheld devices and third-party applications.
Excellent problem-solving skills with a proactive, self-starter mindset.
Strong documentation skills and willingness to learn unfamiliar systems.
Ability to work independently as well as in a collaborative team environment.
Key Competencies
Customer Service Orientation
Technical Troubleshooting
Clear & Effective Communication
Adaptability in a Manufacturing Environment
Initiative & Ownership of Issues
Team Collaboration
$65k-75k yearly 60d+ ago
Technical Support Specialist
Viewline Ventures
Information technology internship job in Cherry Hill, NJ
Job Description
Employment Type: Contract Role (1099)
About Us
Were a fast-growing startup working in specialized alternative markets, where precision and reliability are everything. Our team is lean, collaborative, and resourceful. We build systems that run smoothly by paying attention to details most people overlook. Were looking for someone who enjoys solving practical problems, thrives in structured environments, and takes pride in being the person others rely on when things need to be done right.
About the Role
As a Technical Support Specialist, youll be the steady hand that ensures our operations run without disruption. Youll manage daily workflows, troubleshoot minor technical issues, and step in to complete in-person verification tasks when needed. This role is ideal for someone whos highly detail-oriented, enjoys working with established processes, and can stay calm and focused under time-sensitive conditions.
Key Responsibilities
Follow structured procedures and checklists with accuracy and consistency
Monitor accounts, balances, and system statuses to confirm successful execution
Troubleshoot routine technical problems and escalate complex cases when necessary
Keep precise, auditable records of all actions and outcomes
Complete occasional on-site verification or setup tasks (requires local travel)
Who You Are
Detail-Oriented & Thorough: You notice small discrepancies and fix them before they cause issues.
Reliable & Structured: You follow through on tasks, keep processes clean, and maintain strong discipline.
Calm Under Pressure: You handle live or time-sensitive workflows without losing focus.
Tech-Savvy: Youre comfortable navigating online platforms, tools, and browser-based systems.
Locally Available: Youre based in NJ (or open to relocating) and can handle daily in-person requirements.
Bonus Points
Experience in support, operations, or process-heavy roles (QA, compliance, lab work, customer operations)
Familiarity with structured SOP-driven environments
Comfort with balancing technical and client-facing tasks
Achievement in competitive video games or strategy games
New grads and new workers welcome
Why Join Us
Competitive hourly pay with performance incentives
Flexible schedule with reliable, repeatable workflows
Opportunity to be part of the core engine of a fast-growing startup
Clear processes and strong team support so you can perform with confidence
$51k-90k yearly est. 21d ago
IT Specialist (APPSW/SYSANALYSIS)
Department of Defense
Information technology internship job in Philadelphia, PA
Apply IT Specialist (APPSW/SYSANALYSIS) Department of Defense Defense Logistics Agency J62AX - AXDAA Apply Print Share * * * * Save * This job is open to * Requirements * How you will be evaluated * Required documents * How to apply See below for important information regarding this job.
Position will be filled at any of the locations listed below. Site specific salary information as follows:
Battle Creek, MI: $125,776- $163,514
Columbus, OH: $131,245- $170,624
Dayton, OH: $130,461 - $169,604
Fort Belvoir, VA: $143,913- $187,093
New Cumberland, PA: $143,913- $187,093
Ogden, UT: $125,776- $163,514
Philadelphia, PA: $138,595- $180,178
Richmond, VA: $131,385- $170,806
Summary
See below for important information regarding this job.
Position will be filled at any of the locations listed below. Site specific salary information as follows:
Battle Creek, MI: $125,776- $163,514
Columbus, OH: $131,245- $170,624
Dayton, OH: $130,461 - $169,604
Fort Belvoir, VA: $143,913- $187,093
New Cumberland, PA: $143,913- $187,093
Ogden, UT: $125,776- $163,514
Philadelphia, PA: $138,595- $180,178
Richmond, VA: $131,385- $170,806
Overview
Help
Accepting applications
Open & closing dates
01/05/2026 to 01/12/2026
Salary $125,776 to - $187,093 per year
See Summary Section for Additional Salary Information
Pay scale & grade GS 14
Locations
1 vacancy in the following locations:
Battle Creek, MI
Whitehall, OH
Wright-Patterson AFB, OH
New Cumberland Defense Logistics Center, PA
Show morefewer locations (4)
Philadelphia, PA
Hill AFB, UT
Fort Belvoir, VA
Richmond, VA
Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Permanent - Multiple Appointment Types Work schedule Full-time Service Competitive
Promotion potential
14
Job family (Series)
* 2210 InformationTechnology Management
Supervisory status No Security clearance Secret Drug test Yes Financial disclosure No Bargaining unit status No
Announcement number DLAJ6-26-12856916-MP Control number 853537800
This job is open to
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Internal to an agency
Current federal employees of the hiring agency that posted the job announcement.
Career transition (CTAP, ICTAP, RPL)
Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.
Veterans
Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference
Military spouses
Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.
Clarification from the agency
"Agency" means current permanent DoD employees. Veterans include Veterans Employment Opportunities Act (VEOA) eligible veterans.
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Duties
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* Serves as an IT Specialist in the DLA Information Operations J62 PEO, J62X System Applications and Products (SAP) Platform, specifically in the Distribution Standard System (DSS)/ Warehouse Management System (WMS) Portfolio (J62XD).
* This position serves as the Product Owner for Nuclear and Space Enterprise supporting processes within the WMS Program Management Office delivering and sustaining WMS (Extended Warehouse Management (EWM), along with;
* Transportation Management (TM), ERP Central Component (ECC), S/4HANA, etc) across the DLA Major Subordinate Commands (MSCs) (Disposition Services, Distribution, Troop Support, Weapons Support, etc).
* Advises teams of functional analysis and IT professionals in the planning, designing, training, initial fielding, operation, and maintenance of the specific applications supported and business informationtechnology systems in general.
* Utilizes advanced computer architectures and hardware in combination with Commercial Off the Shelf (COTS), Government Off the Shelf (GOTS), warehouse management software, transportation software, and understanding Audit Controls.
* Manages and oversees the technical and operational aspects of the program, ensuring system performance and effectiveness aligns with DLA equities and DoW stakeholder requirements.
* Facilitates cross-functional communication and collaboration with diverse stakeholders, including Procurement, Finance, Policy/Planning, external customers, and major supply chains.
* Demonstrated ability to translate business requirements into technical specifications for enhancements and modifications.
* Implements and manages IT solutions that adhere to DoW regulations and security requirements to include Defense Transportation Regulations.
* Promotes, develops and maintains good working relationships with key individuals or groups and provides technical guidance, assistance, and direction in areas such as;
* architecture, hosting, infrastructure support, capacity planning, information assurance, business continuance, and the design, configuration, and implementation of advanced computer networking.
* Provides input on policies, plans, goals, or objectives for projects, programs, systems, or operations as well as communicating and coordinating with customers, stakeholders, subcontractors, and vendors with a focus on integration with systems;
* (to include FLIS, Third Party Payment System, Syncada, Logistics Data Gateway, DLA Enterprise Business System, IBIS-ESS, WMS, TM, DLA Automatic Addressing System, and other systems required for APSR interoperability)
* Provides technical leadership and guidance to development teams working on enhancements related to DLA Disposition and DLA Distribution processes; (Preservation/Packaging/Packing/Marking, Care of Stock in Storage'
* Supply Discrepancy Report, Nuclear Weapons Related Material, Theater Consolidation and Shipping Point, Containerization and Consolidation Point, Intermodal Hub, Air Lines of Communication, and Seavan programs
Requirements
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Conditions of employment
* Must be a U.S. citizen
* Tour of Duty: Set Schedule
* Security Requirements: Non-Critical Sensitive with Secret Access
* Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
* Fair Labor Standards Act (FLSA): Exempt
* Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
* Recruitment Incentives: Not Authorized
* Bargaining Unit Status: No
* Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See *************************** for more information.
* This position and any future selections from this announcement may be used to fill future vacancies for various shifts located anywhere within DLA Information Operations, J-6.
* Defense Acquisition Workforce position. Must complete DoD certification and other requirements. See Addtl Info.
Qualifications
To qualify for an IT Specialist (APPSW/SYSANALYSIS) your resume and supporting documentation must support:
A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-14 level, applicants must possess one year of specialized experience equivalent to the GS-13 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes but is not limited to:
* Oversees and performs risk management analysis, modeling, metric gathering/analysis and process development required to successfully identify program risks, risk levels, consequences of risk, deviations to consequences and mitigation strategies.
* Coordinates, monitors, and directs the systems phases to include the plan and analyze; design, build, and test; deployment and; implementation phases of the assigned Development project initiative.
* Participates in the "gap analysis" process and development and implementation of reports, interfaces, conversions and extensions.
* Directs requirements analysis of data and comparable activities which support development of goals and objectives related to high levels of program and project management as supported by the software development lifecycle (SDLC).
* Interprets functional requirements of program solutions involving the breakdown of functional processes into discrete requirements to be implemented into DLA Platforms and applications.
* Assures industry standard project management methodology is implemented for maximum effectiveness, efficiency and success of assigned IT programs and IT sustainment.
* Prepares and presents briefings to senior management of the Program Executive Office, customers, stakeholders, subcontractors, vendors, and related IT professionals on complex issues and technical requirements regarding assigned projects and DoW business IT systems.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
Substitution of education may not be used in lieu of specialized experience for this grade level.
Additional information
For Important General Applicant Information and Definitions go to: ******************************************************************
Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: **********************************************************************************
Position requires DoD Acquisition Engineering & Tech Management (N) / ETM, Practitioner acquisition certification within required timeframes. Selectee must also achieve 80 hours of Continuous Learning Points (CLPs) every 2-years. Click here for more details and Resources.
Information for Veterans is available at: ************************************** As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement.
Drug-Free Workplace Policy
The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing.
Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing.
The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids.
ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is a Schedule I drug and is illegal.
Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The assessments for this job will measure the following Competencies:
Occupational Interaction Assessment
* Accountability
* Attention to Detail
* Customer Service
* Flexibility
* Influencing/Negotiating
* Integrity/Honesty
* Interpersonal Skills
* Learning
* Self-Management
* Stress Tolerance
* Teamwork
Occupational Judgment Assessment
* Decision Making
Occupational Reading Assessment
* Reading Comprehension
Occupational Reasoning Assessment
* Reasoning
Once the application process is complete, a review of your resume and supporting documentation may be completed and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. The rating you receive is based on your responses to the assessment questionnaire and USA Hire assessments. The score is a measure of the degree to which your background matches the competencies required for this position. If your resume and/or supporting documentation is reviewed and a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
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To apply for this position you must provide a complete Application Package. Each Application Package MUST include:
* Your Resume: IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Must include the work schedule, hours worked per week, dates of employment, and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. Page margins should be 0.5 inches, and font styles must be legible. Consider using 14-point size font for titles and 10-point for the main text. We recommend using a font like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans.
* Applicable documents to support the eligibility(s) for which you are applying. Please review the following link for a listing of the additional documents you will need to provide: Supporting Documents.
* If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.
Interagency Career Transition Assistance Program (ICTAP): If you are an eligible ICTAP applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at a score of 85 or higher for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.
Priority Placement Program (PPP) DoD Military Spouse Preference (MSP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Military Spouse Preference (MSP)" eligibility. If you are claiming MSP and are determined to be among the Best Qualified for the position, you may be referred to the hiring manager as a priority applicant. To be eligible as a MSP, you must submit the following supporting documents with your application package: Spouse's Permanent Change of Station (PCS) orders; Marriage Certificate or License; PPP Self Certification Checklist; Veterans' Preference documentation (e.g., DD-214, VA Letter, Statement of Service, if applicable); Transcripts (if applicable). These documents must provide acceptable information to verify: Residency within the commuting area of your sponsor's permanent duty station (PDS); proof of marriage to the active duty sponsor; proof of military member's active duty status; and other documentation required by the vacancy announcement to which you are applying. NOTE: Previous federal employees must also submit the following additional documentation: SF-50s (e.g., LWOP, highest grade held, overseas appointments, etc.), SF-75 information, and documentation of performance rating of record (dated within the last 12 months). Selected PPP MSP applicants will need to certify they have not accepted nor declined another offer of permanent, Federal employment (to include NAF and the military exchange services) since relocating to the military sponsor's current duty station.
Priority Placement Program (PPP) DoD Retained Grade Preference (RGP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Retained Grade Preference (RGP)" eligibility. If you are claiming RGP and are determined to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager as a priority applicant. Information and required documentation for claiming RGP may be found at the General Applicant Information and Definitions link below. To be eligible as a RGP, you must submit the following supporting documents with your application package: a signed Retained Grade PPP Self-Certification Checklist (DD3145-1 (whs.mil)); a copy of your Notification of Personnel Action (SF-50) effecting the placement in retained grade status; or a copy of the notification letter you received regarding the RIF or classification downgrade.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
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Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include submission of the required documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:
* To begin the application process, click the Apply Online button.
* Answer the questions presented in the application and attach all necessary supporting documentation. NOTE: Resumes up to a total of two pages will be accepted. Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement.
* Click the Submit Application button prior to 11:59 PM (ET) on 01/12/2026.
* After submitting your online application, you will be notified whether or not you are required to take any additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you both on screen and via email notification. The email may be routed to your "Spam" or "Junk" folder. If you do not receive the email invitation to the assessment and you meet the minimum qualifications for the position, you should contact **************************************** to request the email be re-sent. Requests to re-send invitations to the USA Hire Competency Based Assessments must be received by **************************************** BEFORE the close of the JOA.
* If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements.
* NOTE: Set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found in your USAJOBS account under the "Track my application" link for the corresponding application.
You may update your application documents and some questions related to your personal information at any time during the announcement open period. However, you will not be able to make changes to questions related to assessing the minimum qualifications and competencies (knowledge, skills, abilities, and other characteristics) mentioned in the "How You Will Be Evaluated" section above. To make an allowed update to your application, return to your USAJOBS account (************************* There you will find a record of your application, the application status, and an option to Edit my application. This option will no longer be available once the announcement has closed.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account at ************************ On the Home page, scroll down and locate your job application. Once the job has been located, click the "Track this application" link on the right under the application date. The page will refresh to display the Agency's Application Information page where you can scroll down and review any notifications the agency has sent you. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit ***************************************************
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://appsupport.usastaffing.gov/hc/en-us/articles/2**********764-Requesting-an-accommodation.
To preview the questionnaire, please go to *********************************************************
Agency contact information
Jesime McCullough
Email ******************** Address DLA Information Operations J6
8725 John J Kingman Rd
Ft Belvoir, VA 22060-6221
US
Next steps
If you meet the minimum qualifications of this position, you may be presented with instructions on how to access the USA Hire Competency Based Assessments (CBA) system. These additional online assessments must be completed within 48 hours following the close of this announcement unless you have requested Reasonable Accommodation for the USA Hire CBA. Your results will be kept on record for one year when applying for future jobs that require the same USA Hire CBA. NOTE: If the USA Hire CBA is altered within a year of your last application, you will be required to take the new USA Hire CBA. If no additional online assessments are required you will receive an OPM notification stating "It has been determined that you have completed all required online assessments and your application is complete. No further action is required."
Once you successfully complete the application process, you will receive a notification of receipt. Your application package will be reviewed to ensure you meet the basic eligibility and qualifications requirements, and you will receive a notification. A review may be completed of your online questionnaire and the documentation you submitted to support your responses. Applicants that are found among the most highly qualified may be referred to the hiring official for consideration, and you will receive a notification of referral. The selecting official may choose to conduct interviews, and as part of the selection process, applicants may be required to complete additional supplemental documents. Once the selection is made, you will receive a notification of the decision. If interviews are conducted, DLA uses a technique called Behavior Based Interviewing (BBI). Be sure to check your USA Jobs account for your notification updates.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Required Documents
Help
To apply for this position you must provide a complete Application Package. Each Application Package MUST include:
* Your Resume: IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Must include the work schedule, hours worked per week, dates of employment, and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. Page margins should be 0.5 inches, and font styles must be legible. Consider using 14-point size font for titles and 10-point for the main text. We recommend using a font like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans.
* Applicable documents to support the eligibility(s) for which you are applying. Please review the following link for a listing of the additional documents you will need to provide: Supporting Documents.
* If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.
Interagency Career Transition Assistance Program (ICTAP): If you are an eligible ICTAP applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at a score of 85 or higher for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.
Priority Placement Program (PPP) DoD Military Spouse Preference (MSP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Military Spouse Preference (MSP)" eligibility. If you are claiming MSP and are determined to be among the Best Qualified for the position, you may be referred to the hiring manager as a priority applicant. To be eligible as a MSP, you must submit the following supporting documents with your application package: Spouse's Permanent Change of Station (PCS) orders; Marriage Certificate or License; PPP Self Certification Checklist; Veterans' Preference documentation (e.g., DD-214, VA Letter, Statement of Service, if applicable); Transcripts (if applicable). These documents must provide acceptable information to verify: Residency within the commuting area of your sponsor's permanent duty station (PDS); proof of marriage to the active duty sponsor; proof of military member's active duty status; and other documentation required by the vacancy announcement to which you are applying. NOTE: Previous federal employees must also submit the following additional documentation: SF-50s (e.g., LWOP, highest grade held, overseas appointments, etc.), SF-75 information, and documentation of performance rating of record (dated within the last 12 months). Selected PPP MSP applicants will need to certify they have not accepted nor declined another offer of permanent, Federal employment (to include NAF and the military exchange services) since relocating to the military sponsor's current duty station.
Priority Placement Program (PPP) DoD Retained Grade Preference (RGP): In order to receive this preference, you must choose to apply using the "Priority Placement Program, DoD Retained Grade Preference (RGP)" eligibility. If you are claiming RGP and are determined to be Well Qualified (score of 85 or above) for the position, you will be referred to the hiring manager as a priority applicant. Information and required documentation for claiming RGP may be found at the General Applicant Information and Definitions link below. To be eligible as a RGP, you must submit the following supporting documents with your application package: a signed Retained Grade PPP Self-Certification Checklist (DD3145-1 (whs.mil)); a copy of your Notification of Personnel Action (SF-50) effecting the placement in retained grade status; or a copy of the notification letter you received regarding the RIF or classification downgrade.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Information technology internship job in Moorestown, NJ
Job DescriptionDescription:
Target Experience: Three (3) years of professional experience in IT configuration management, inventory control, help desk support, and workflow implementation having demonstrated knowledge of policies and regulations governing those subject areas and maintaining processes to ensure compliance with those directives.
Target Education: Associate's degree in IT logistic services or logistic services or an equivalent technical degree from an accredited college or university; or equivalent professional certification for years of experience per CSWF certification requirements.
Applicant must be a US citizen and hold an active DoD Secret security clearance
Requirements:
$83k-118k yearly est. 30d ago
Help Desk Support IV (Contractor)
Apidel Technologies 4.1
Information technology internship job in Philadelphia, PA
Job DescriptionPlease note that this is not an IT support role. This is more of an Accounts Payable customer service rep. This is an office-based position. Per the Agreement, selected candidate will need to be eligible to return to office. Please note that suppliers will need to attest via Smartsheet prior to the offer being submitted in Beeline.
Issuetrack - this is the ticketing system that is used tickets received from employees and vendors tickets assigned to team members and they work through issues; may triage to other teams as necessary
Must have good understanding of different processes within procurement to pay this group takes total accountability for each ticket from start to close
Moved to a new instance of the same system recently, not only provide a response but also lead that submitter to be able to resolve in the future - important for that person to help be more forward thinking.
Must have good analytical skills
Phone etiquette - not a lot of calls, but must be able to take calls and enter in ticketing system as needed
Supporting various projects as needed
8-5p EST
All virtual right now, but plans to transition into the office eventually; local to be in the office
Interview process - 1st with manager, 2nd with direct leader and his leaders
Looking for those with any customer service experience
those who worked with any program (not necessarily Issuetrack)
This is for the Accounts Payable team. They had these previously as a Customer Service role, but they wanted a higher caliber candidate who could kind of consult with the managers to help them correct whatever issues they may have in the future so they had to use the helpdesk template as it has a higher bill rate.
Its handling any issues/questions from procurement to payment. So if managers or various vendors have questions about their invoicing, they will submit a ticket through the Issuetrack system. This person will take that ticket, and reach out to resolve the issues....then follow back up with the manager/vendor.
Looking for those with strong customer service experience. The manager there now came from a retail background. Just need a polished professional who also can pick up the AP process quickly.
Please ensure that the candidates submitted are aware about the temp to perm aspect of this opportunity. The role has a 3-6 month learning curve and the manager wants someone who is serious about the role and that means they would be potentially required to come into the HQ office this year.
$30k-40k yearly est. 27d ago
Information Technology Professional
U.S. Navy 4.0
Information technology internship job in Cherry Hill, NJ
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
$74k-106k yearly est. 5d ago
Technical Support Analyst
Bonduelle 3.9
Information technology internship job in Philadelphia, PA
Make a greater impact at Bonduelle Americas! Bonduelle Americas is a certified B Corp inviting people to embrace a flexitarian lifestyle with an expanding portfolio of plant-rich products available in and beyond the produce aisle. We operate four facilities and employ nearly 3,000 Associates in the US.
Bonduelle Americas is a wholly-owned subsidiary of Groupe Bonduelle (BON.PA), an established global brand with more than 170 years of family heritage bringing the joy of plants to tables around the world. Globally, our ready-to-eat plant-rich food products are grown on 173,000 acres by our grower partners and marketed in nearly 100 countries. Our mission is to inspire the transition toward a plant-rich diet to contribute to people's well-being and planet health.
Join us at Bonduelle Americas for an opportunity to advance your career in a culture that places people first. As a valued member of our company, you will work in a mission-driven environment aimed at preserving the planet's resources while providing healthy plant-based products to millions of consumers around the world.
Position Summary
The Technical Support Analyst is responsible for providing day-to-day technical support to Bonduelle Americas employees across a range of hardware, software, and system platforms. This role serves as the first line of support-responding to, diagnosing, and resolving technical issues through direct discussion with users. The analyst troubleshoots problems, performs fault rectification, and escalates more complex issues when necessary. In addition, the position assists in hardware and software evaluations, recommends upgrades, and contributes to the continuous improvement of Bonduelle's IT infrastructure.
This role requires a proactive, customer-focused professional who thrives in a fast-paced environment and ensures timely, effective resolutions that keep our teams productive.
Key Responsibilities
Provide day-to-day technical support for hardware, software, network connectivity, mobile devices, and enterprise applications.
Diagnose issues through user discussion, remote access, and diagnostic tools; implement solutions or escalate as needed.
Maintain and track support tickets, ensuring prompt resolution and clear communication with employees.
Assist in hardware and software setup, deployment, and configuration across the organization.
Support system upgrades, patches, and routine maintenance activities.
Recommend improvements or upgrades to IT systems based on user feedback and technical assessments.
Collaborate with IT colleagues to document processes, improve knowledge bases, and enhance support efficiency.
Ensure excellent customer service, maintaining a professional, solution-oriented approach to user queries and concerns.
Minimum Qualifications
Bachelor's degree in InformationTechnology, Computer Science, or a related field.
2-4 years of experience in IT support, help desk, or a related technical role.
Working knowledge of Windows and/or Mac OS, Microsoft Office 365, Active Directory, and basic networking concepts.
Strong troubleshooting and problem-solving skills with attention to detail.
Excellent written and verbal communication skills.
Desired Qualifications
Experience with enterprise systems (e.g., ERP, cloud platforms, ticketing systems such as ServiceNow or Jira).
Strong customer service orientation with the ability to communicate technical information clearly to non-technical users.
Ability to work independently and collaboratively in a team environment.
Results-oriented mindset with a proven track record of delivering solutions quickly and effectively.
A passion for continuous learning and adapting to new technologies.
Demonstrated ability to build positive working relationships across all organizational levels.
Compensation and Benefits:
Actual compensation will be determined based on a combination of factors, including skills, experience, expertise, and location. In addition to base pay, this position may be eligible for bonuses or other incentive programs as part of a comprehensive total rewards package, which includes:
Medical, dental, and vision coverage with multiple plan options
401(k) retirement savings plan
Generous paid time off and paid holidays
Tuition reimbursement and professional development programs
Employee discounts, wellness initiatives, and company-sponsored events
About the company
Bonduelle Americas is a certified B Corp inviting people to embrace a flexitarian lifestyle with an expanding portfolio of plant-rich products available in and beyond the produce aisle. We operate four facilities and employ nearly 3,000 Associates in the US.
Bonduelle Americas is a wholly-owned subsidiary of Groupe Bonduelle (BON.PA), an established global brand with more than 170 years of family heritage bringing the joy of plants to tables around the world. Globally, our ready-to-eat plant-rich food products are grown on 173,000 acres by our grower partners and marketed in nearly 100 countries. Our mission is to inspire the transition toward a plant-rich diet to contribute to people's well-being and planet health.
Join us at Bonduelle Americas for an opportunity to advance your career in a culture that places people first. As a valued member of our company, you will work in a mission-driven environment aimed at preserving the planet's resources while providing healthy plant-based products to millions of consumers around the world.
$43k-79k yearly est. 6d ago
IT Support Specialist
CRB Group, Inc. 4.1
Information technology internship job in Philadelphia, PA
CRB is a leading provider of sustainable engineering, architecture, construction and consulting solutions to the global life sciences and food and beverage industries. Our more than 1,600 employees provide best-in-class solutions that drive success and positive change for our clients, our people and our communities. CRB is a privately held company with a rich history of serving clients throughout the world, consistently striving for the highest standard of technical knowledge, creativity and execution.
Job Description
We are seeking a highly skilled and proactive in-office Support Specialist to join our IT Support team. This role is pivotal in supporting our employees and maintaining the integrity of office IT infrastructure. The ideal candidate will possess technical expertise in modern endpoint management, security, and automation, and will thrive in a fast-paced environment focused on technical excellence and innovation.
Responsibilities
* Provide Tier 2 technical support for employees, resolving hardware, software, and network issues in a timely and professional manner.
* Assist in onboarding and offboarding processes, including provisioning and deprovisioning of user accounts and equipment.
* Ensure successful implementation, support and inventory of all office technologies within the assigned region; including printers and audio/visual equipment.
* Utilize modern equipment management tools (e.g. Intune) to monitor and maintain device compliance and performance.
* Maintain a high level of customer service and professionalism while supporting employees in person and remotely.
* Monitor and respond to alerts from endpoints and network monitoring tools.
* Assist with queue shift management, as needed.
* Develop and maintain scripts for automation for process improvement within the support function.
* Demonstrated use of AI and automation for process improvement within the support function.
* Participate in rotating on-call schedule and adhere to SLA's.
* Travel to support remote offices and sites (up to 10%).
Qualifications
Minimum Qualifications
* Associate degree or equivalent years of experience, preferred.
* Minimum of three years of relevant experience required.
* Proactive mindset with a passion for technology and innovation.
* Customer-centric approach with empathy and patience.
* Detail-oriented with a commitment to documentation and process adherence.
* Modern Desktop Administrator Associate Certification, or equivalent technical certification.
Additional Qualifications
* Demonstrated ability to guide and effectively communicate with technical and non-technical resources.
* Advanced skills in Modern Equipment Management, including Windows 11, Autopilot, and Endpoint Analytics.
* Experience supporting and troubleshooting applications (Microsoft M365, Microsoft Teams and other SaaS applications).
* Experience with using remote monitoring and management tools (RMM).
* Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN) and basic routing/switching principles.
* Works effectively under immediate supervision and collaboratively in a dynamic environment.
* Positive upbeat personality with a strong focus on customer service.
* Familiar with an end-user support and computing environment.
* Willing to learn and take on new assignments.
* Has organizational skills and can prioritize and handle multiple tasks.
* Demonstrated analytical and problem-solving skills.
* Preferred knowledge of the commonly used concepts, practices and procedures in architecture, engineering, and construction industries.
* Please note, this will be an onsite position.*
Additional Information
All your information will be kept confidential according to EEO guidelines.
CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Employment is contingent on background screening.
CRB does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CRB without a prior written search agreement will be considered unsolicited and the property of CRB. Please, no phone calls or emails.
CRB offers a complete and competitive benefit package designed to meet individual and family needs.
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
$44k-80k yearly est. 33d ago
IT Support Specialist
TPG Staffing
Information technology internship job in Wilmington, DE
Job Title - IT Support Specialist
Grow your career with a cutting-edge Fintech industry leader!
Our client, a high-growth firm shaping the future of wealth management technology, is currently seeking an in-office IT Support Specialist for their Wilmington, DE office to help manage IT infrastructure and provide user support and training to a team of fintech professionals. The individual selected for this position will also be responsible for troubleshooting, setup and installation, maintenance, and documentation of our IT infrastructure. In addition to work at the primary location in Wilmington, this position will also require occasional work in the company's central NJ location as well.
Responsibilities:
User Support: Assist end users with technical issues via phone, chat, and in person.
Troubleshooting: Diagnose and resolve problems with desktops, laptops, monitors, printers, and common software.
Setup & Installation: Onboard new users, configure workstations, and install required applications.
Maintenance: Monitor IT equipment and help with routine hardware and software upkeep.
Training: Provide basic user guidance, tips, and best practices for hardware and software use.
Documentation: Record issues, resolutions, and updates in the ticketing system; maintain IT asset inventory.
Requirements:
A working understanding of Active Directory and networking.
Hands-on experience with Windows 11, Microsoft Office, and general desktop applications.
Experience with mobile devices is a plus.
The above requirements and qualifications are meant to describe the general nature of the position and do not represent all duties to be performed by the selected candidate. Please note that only candidates who are under consideration for the position will be contacted. The Company is an equal opportunity employer. All employment is decided on basis of qualifications, merit and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
$44k-77k yearly est. 30d ago
IT Support Specialist
Continental Finance Company
Information technology internship job in Wilmington, DE
Job DescriptionSalary:
Come join a growing financial technology company thats leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking an IT Support Specialist to support our Infrastructure team.
Are you a driver of change? Are you passionate about helping people adapt to organizational and systems changes? As part of the Tech Operations team, the IT Support Specialist will focus on the technology side of change, including changes to system processes, application systems and technologies, with an emphasis on onsite and technology-related end-user support incidents. The role will also create and deliver strategies and plans to help employees maximize the adoption of new programs utilizing strong communication/troubleshooting skills. This is a great opportunity for someone whos looking to play a key role in implementing fast and effective changes across a company, ensuring new safety standards are met in a timely manner.
Essential Functions:
Perform IT Help Desk duties serving as the first point of contact for end-users seeking technical assistance over the phone, email, or chat, and following up with status updates as needed.
Perform technical troubleshooting through diagnostic techniques and pertinent questions to determine the best solutions based on the issue.
Maintain documentation (Runbooks, How To, SOPs, etc) and seek opportunities within the department to improve operational awareness and efficiencies.
Drive adoption and proficiency of changes within the organization in accordance ITIL Framework.
Develop project strategies and plans, including stakeholder assessment, communications to ensure the timely execution of the Tech Operations teams objectives.
Ability to perform regular and routine maintenance activities in accordance with Compliance and Regulatory guidelines.
Develop short and long-term goals, KPIs, objectives, develop and execute against operational plan.
Lead/facilitate meetings with clients to ensure an understanding of the current company culture and goals.
Perform additional duties as assigned.
The ideal candidate will have the following:
Must have at least a high school diploma or GED. BA or BS Degree is preferred.
2+ years of experience in Incident management (ITIL Framework) and creations of technical documents
Certifications from leading vendors such as CompTIA, Cisco, AWS or Microsoft are preferred.
The position requires minimal travel. Occasional travel requirements may be subject to overnight depending on the companys needs.
Ability to lift 25+ pounds and sit for long periods of time.
Excellent analytical and troubleshooting skills
Strong interpersonal skills, in addition to effective customer interaction skills
Familiarity with Cloud Technology (AWS, Azure, Google Cloud)
Knowledge of Active Directory user accounts and basic Microsoft applications.
Ability to work well under deadlines and in a fast-paced environment.
Why Continental Finance?
Continental Finance Company (the CFC) is one of Americas leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first.We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer.
CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today!
CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)
#LI-HYBRID
$44k-77k yearly est. 10d ago
IT Technician
Digacore Technology Consulting
Information technology internship job in Cherry Hill, NJ
About Us:
Digacore Consulting is a technology consulting firm offering Managed IT Support Services to our clients. We are currently seeking a qualified candidate to fill the role of Fast Team IT Technician to join our growing team. At Digacore, we take pride in maintaining the highest customer service standards and providing technical solutions that optimize our client's business goals. Our overarching goal is to foster a work environment filled with growth-oriented individuals who possess a 'get it done' attitude and understand the value of teamwork and healthy interactions with clients and co-workers. If you are passionate about technology, enjoy helping others, and have a proven track record of taking ownership of tasks, we want you to join our diverse and talented team.
About the Role:
We are seeking a highly skilled and motivated individual to join our team as a Fast Team IT Technician. In this role, you will be providing remote support to our clients over the phone, in chat, and via email. Your primary objective is to ensure clear communication with clients and assist them with their technical issues. The ideal candidate possesses strong problem-solving skills, technical knowledge, and excellent communication skills.
Primary Responsibilities:
Provide first-level support for service requests, ensuring timely and professional resolution of technology-related issues, including workstations, servers, printers, networks, and vendor-specific hardware and software.
Deliver remote IT support, including in Windows servers, Active Directory, Office365, and DNS.
User creation/termination app install, printer setups.
Monitor the remote monitoring and management system for alerts and notifications, promptly responding through service tickets.
Maintain and update system documentation using ConnectWise and IT Glue.
Communicate professionally with clients, providing exceptional service and support.
Job Qualifications:
Basic understanding of troubleshooting systems.
Strong interpersonal skills, including effective communication, active listening, and a customer-centric approach.
Ability to diagnose technical issues and provide efficient solutions.
Excellent multitasking skills and adaptability to rapidly changing environments.
Quick learning ability for new software and troubleshooting tools.
Self-motivated with a sense of urgency to meet service commitments.
Recognize when it's appropriate to escalate support tickets.
Strong problem-solving skills and a proactive attitude.
A+ or other relevant certification
Benefits:
Nationwide medical insurance.
Dental insurance.
Life insurance gifted to all employees.
Long-term disability insurance gifted to all employees.
FSA and HSA options.
401k match
Generous paid time off.
Mental health days
Paid certification assistance
We are an Equal Opportunity Employer!
$35k-72k yearly est. 5d ago
IT Technician
Legends Global
Information technology internship job in West Conshohocken, PA
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
IT Technician Thunder Ridge Nature Arena
DEPARTMENT: InformationTechnology
REPORTS TO: IT Director
FLSA STATUS: Part-Time, Non-Exempt
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!
Essential Duties and Responsibilities
Diagnose software and hardware problems.
Be ready to assist staff and faculty with IT related problems when called upon.
Track, prioritize, and document requests using an IT support request system.
Install and configure new computers and other IT equipment.
Repair and upgrade different types of computers (software and hardware).
Identify problems and repair printers, phones, copiers and scanners.
Perform regular updates of servers.
Sets up and tears down videoconference equipment.
Assists with the move in and move out of shows.
Provides billing statement information to the Accounting Department.
Assists clients with programming their equipment for the Internet.
Removes all connections at the completion of shows.
Assists MIS Manager when needed.
Performs other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High School Diploma or GED
Associates degree in the Technology field
Previous large scale venue experience
Skills and Abilities
Knowledge of:
Terminology used in the telecommunications field
Telecommunications installations
Cat5 wiring
ISDN and IP protocols
Videoconference theories
Fiber modes
Data base entry, i.e. Maintain inventory
Network
Ability to:
Read exhibitor blueprints of phone connections.
Coordinate, program, and assign phone/IP numbers for show managers.
Trouble-shoot PC and basic printer.
Operate modern office equipment, including computer, fax, phone, and copy machine.
Operate a motor vehicle.
Operate radio devices.
COMPENSATION
Competitive compensation, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On Site (Thunder Ridge Nature Arena)
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
$36k-73k yearly est. 29d ago
IT Support Specialist (Microsoft 365 / End User Support)
Element Risk Management
Information technology internship job in Pottstown, PA
Element Risk Management 's Core Values:
Proactive Stewardship. We manage and protect the relationships and resources entrusted to us with the utmost care.
Confident Humility. We approach our work with self-assurance and expertise, while remaining open to learning and valuing the insights of others.
Unshakable Integrity. We commit to honesty, transparency, and doing what is right even when faced with adversity or no one is watching.
Continuous Improvement. We seek opportunities to enhance our skills, processes, and services while fostering a spirit of excellence, innovation, and growth.
Relentless Perseverance. We embrace challenges with tenacity, discipline, and endurance.
Position Overview: We are seeking a highly motivated IT Support Specialist to join our technology team. This role will work directly under the VP of Technology and will be responsible for daily end-user support, Microsoft 365 administration, and endpoint management across our ~100 employee organization. The ideal candidate is hands-on, resourceful, personable, and able to troubleshoot independently. This role will also maintain accurate asset inventory of all systems and devices company-wide and support our platforms including Microsoft 365, Salesforce, and Zoom.
KEY RESPONSIBILITIES AND DUTIES:
At all times, the IT Support Specialist shall:
Provide technical support to end users (hardware, software, network, cloud applications)
Manage and administer Microsoft 365 tenant (Exchange Online, Teams, SharePoint, OneDrive, Intune, security configuration, user provisioning)
Troubleshoot desktops, laptops, printers, network connectivity, MFA, and endpoint security issues
Configure, deploy, and maintain electronic equipment (laptops, mobile devices, network hardware)
Maintain accurate inventory database of all electronic assets
Assist with onboarding and offboarding processes (accounts, device prep, access control)
Assist in Salesforce user management and light configuration support
Support Zoom Phone system setup, user changes, troubleshooting
Escalate advanced issues appropriately while independently resolving day-to-day operational issues
Travel to branch locations approx. 25% of the time for on-site support
Assist VP of Technology with special projects, automation development, and operational improvements
REQUIRED SKILLS and CAPABILITIES:
Strong knowledge of Microsoft 365 administration (Teams, Exchange Online, SharePoint, Entra ID/Azure AD)
Strong troubleshooting skills (hardware, OS, networking fundamentals, cloud services)
Excellent interpersonal communication skills - able to support non-technical staff with clarity and patience
Ability to work independently, self-prioritize, and manage multiple concurrent support issues
Strong documentation habits and operational discipline
Working understanding of cybersecurity principles and best practices
Ability to lift/move computer equipment for setups and installs
Valid driver's license and ability to travel domestically (~25%)
Preferred Qualifications
2+ years of IT support, help desk, systems support or desktop technician experience
Experience supporting Microsoft / Windows-based corporate environment
Experience with Salesforce user administration (basic config, profiles, access)
Experience with Intune device management and security policies
Experience working with Zoom / Zoom Phone preferred
Background in computer programming (PowerShell strongly preferred; Python a plus)
Experience in small to mid-sized company (50-300 employees) support environments
OTHER RELEVANT REMARKS:
This position description describes the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This position description is not intended as and does not create a contract of employment between the Agency and any individual employee. The Agency reserves the right to change this position description at any time within its sole discretion.
$41k-73k yearly est. 57d ago
Learn more about information technology internship jobs
How much does an information technology internship earn in King of Prussia, PA?
The average information technology internship in King of Prussia, PA earns between $23,000 and $46,000 annually. This compares to the national average information technology internship range of $26,000 to $47,000.
Average information technology internship salary in King of Prussia, PA
$33,000
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