End User Support Specialist
Information technology internship job in Mount Pleasant, SC
Our client is a leading quantitative trading firm founded in 1998. They have built their business on a high-performance platform and independent trading teams. With a 27+ year track record of innovation and a reputation for discovering unique market opportunities.
We are looking for an experienced End-User Support Specialist to join our client's team in the Charleston, SC area. The support specialist will provide on-site Information Technology (IT) for their 25-person office, and will need to be in the office daily.
You Want:
To work for a rapidly growing industry leader in the FinTech space, where you can make an impact daily.
Work for a company that truly cares about its employees, provides an opportunity for significant professional growth, and offers career stability.
To be the go-to person for all things technology-related locally and have the ability to perform a wide range of support tasks daily.
You Will:
Hands-on, in-office support for end-user technology to ~25 staff
Triage, desk-side fixes, peripheral swaps, room readiness, vendor coordination, ticket hygiene, and prompt escalation for trading-critical issues
Linux/Windows/MacOS endpoints, profiles, local apps, standard images
Peripherals: monitors, docking stations, keyboards/mice, headsets, webcams, KVMs
Trading desk ergonomics and cable management at the seat
Market-data terminals/peripherals, hardware/setup only; software/data feed issues escalated per runbook
Conferencing/AV meeting room readiness and daily room checks
Telephone/softphones and headset configuration & swaps
Secure printing/MFDs (user setup, jams, toner), badge association
Joiners/Movers/Leavers hands-on tasks: device issue/return, desk moves
Local “smart-hands” under remote guidance (racking thin clients, reseating cables, vendor escorts)
Asset, spares, and consumables stock management; RMA handling/shipping/receiving for end-user gear
Basic patching/reboots per schedule; enforcing endpoint encryption and MDM enrollment using standard tools
Providing remote support to users in other offices as appropriate
You Have:
Three (3) or more years of IT support experience.
Experience supporting Windows, mac OS, and Linux workstations and laptops.
Familiarity with user administration (setting up user accounts, changing passwords, etc.) in Active Directory.
Proficiency with workstation, laptop, and related peripherals troubleshooting.
Professional experience with MDM (Mobile Device Management) and IT Asset Management.
Basic understanding and application of Password management, MFA, Encryption, Phishing, Endpoint Security, Proxy, Firewall
Knowledge of trouble ticketing software and a closed-loop process for problem resolution.
Strong interpersonal skills and a focus on providing exceptional customer service.
Knowledge of management tools like JIRA and Confluence (preferred)
The ability to work in an on-site environment daily, during the core business hours of 8:00-5:00.
Catch Talent is an Inc. 5000 recruiting agency that delivers end-to-end talent acquisition solutions to growing technology, digital media, and professional services companies. Headquartered in Charleston, SC, Catch brings over a century of technical recruiting expertise to local and national clients and offers a full range of flexible solutions, including direct placement hiring, recruitment process outsourcing, contract, and contract-to-hire models. Catch specializes in the full talent attraction lifecycle by sourcing and recruiting qualified candidates who are interview-ready, culturally aligned, and ready to make an immediate impact.
Catch Talent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Help Desk Technician
Information technology internship job in Goose Creek, SC
We are looking for a Help Desk Technician who will be responsible for delivering exceptional front desk role, maximising customer satisfaction, and building and improving customer relationships.
Lose Design, a multi-disciplinary design firm, is seeking a dynamic and organized individual to join our office and help serve existing clients in the area and to expand our services to new clients. We have an exciting opportunity for an experienced Help Desk Technician to join the Team.
Joining our team as a Help Desk Technician, you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer requirements and in line with KPIs. This is a highly customer-facing role where you will build relationships with your customers.
Duties:
Reply to incoming calls from customers including products and service questions and general information.
Refer to customer scripts when working through difficult situations.
Follow and where possible improve departmental processes and company service standards.
Ensure that all databases are kept up-to-date with progressing work and client details.
Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
Participate in individual and team training/ meetings to ensure policy and company product knowledge are up to date.
Keep track of customer accounts and make updates with new account information as necessary.
Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.
All other duties and responsibilities as assigned.
Qualifications:
Previous work in a customer-facing position.
High school diploma, G.E.D. or equivalent.
Required Skills:
Excellent customer service skills and attitude.
Problem-solving skills.
Proficient with office equipment.
Attention to detail.
Excellent written and verbal skills.
Excellent interpersonal skills.
Requirements:
Knowledge of Office Suite preferred.
Self-motivated and team-orientated.
Previous customer service experience.
Must have access to reliable transportation.
Ability to work as a member of a team.
Benefits:
Competitive Pay.
Career Development.
Holidays: 25 days + bank holidays.
Pension Scheme.
Paid Time Off (PTO).
401(k) fixed contribution.
Life Insurance.
About Lose Design:
At Lose Design, we create SPACES FOR LIFE, which supports the most fundamental human needs to live, work, and play. We approach each project with the needs of both the client and community in mind, which allows for a balance between budget, function, and aesthetics. We work collaboratively and are dedicated to creating a work environment that promotes staff growth and enlightenment in all phases of the design process, expands knowledge of technical proficiencies for each design discipline, and fosters a work environment that extends beyond the office and into the communities where we live.
IT Field Support Technician_Ladson
Information technology internship job in Ladson, SC
Job Description
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships.
Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.
Benefits:
$40 per call/$5 per call per diem
Dell/Lenovo certification training
Responsibilities and Skills
Providing customer break fix support for designated equipment
Communicating clearly in written and verbal form
Possess excellent customer service skills
Accepting and delivery of all service calls assigned
Completing all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Other duties may be assigned to meet business needs
May provide functional guidance to colleagues
Requirements
Typically requires technical school certification or equivalent and 1-2 years of relevant experience
Ability to drive yourself to client locations
Ability to lift and or move various computer equipment up to 50 lbs.
Valid driver's license
Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
Must own a basic repair tool kit
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Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Information technology internship job in Charleston, SC
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Systems Support Technician
Information technology internship job in Charleston, SC
We believe that hospitality is a transformative art - that this “place” can do more than inspire and nurture its guests, team, and partners. It can inspire an entire city, country, and world. By captivating the hearts and imaginations of a new generation with renewed passion, purpose, and intention, we're building a hospitality company and place that celebrates humanity. Where we can be a source of hope, care, and delight. Where people are inspired to be the best version of themselves - kinder, more open, and more gracious. And, that we have the power to carry that spirit with us into our hearts, lives, communities, and everywhere we go.
Our Values
Own Your Integrity Deliver Grace Strive For Well-being
Act With Compassion Serve With Excellence Embrace Humility
Position Summary
While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position. Systems Support Technicians are responsible for first-tier support of users, systems and applications; troubleshooting and evaluating user issues; as well as configuration and provisioning user devices, accounts, peripherals and software. They comply with established security procedures; provides excellent customer service to guests and colleagues; and participate in departmental on-call rotations. Oversee day-to-day technical support for desktop systems hardware and software. Install, configure and troubleshoot desktop systems, workstations, and software. Support user mobile devices. Support guestroom and meeting room internet and entertainment systems. Maintain a professional attitude and exhibit excellent customer service skills while performing assigned tasks. Maintain confidentiality and security of all guest and general hotel information. Assist in other areas as needed.
Why Work at The Charleston Place
Enjoy free meals in our employee café
Paid Time Off based on hours worked, up to 16 days in your first year
8 Paid Public Holidays
Wellness Reimbursement
Up to 4.5% Company Match - Retirement Savings Plan
Medical, Dental, Vision Insurance
Flexible Spending Account
Health Savings Account
Join Charleston's most iconic hotel where our hospitality professionals are rooted in tradition and growing with purpose. We welcome all who arrive with open hands and open hearts.
Qualifications
1 to 2 years of IT experience in an environment with Windows servers and desktops
Microsoft Active Directory.
Microsoft 365
Printers/scanners
Windows 10
Windows Server 2012/2016/2019
Basic networking (TCP/IP, DNS, VLANs, etc.)
Network Equipment (Cisco, Aruba, and Ruckus preferred)
Hospitality experience preferred
The Charleston Place is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.
Auto-ApplyDesk Side Analyst (Charleston, SC)
Information technology internship job in Charleston, SC
Make a difference. Be happy. Grow your career.
The Desk Side Analyst is responsible for the delivery of IT services, SLAs, hardware break fixes, and upgrades as needed. This position also ensures all services are delivered in a timely, reliable and cost-effective manner.
Position Responsibilities:
Manage/repair all technology hardware including but not limited to computers, printers, and scanners.
Maintain accurate hardware production inventories and spare stock
Troubleshooting some software as needed
Adheres to all documented processes
Travel to off-sites to provide the same level of support as the main campus assignment
Assist with project assignments to implement new technologies or hardware
Provide on-call and project support as needed
Assist with the movement of I&T assets either receiving new equipment or decommissioning of end of life equipment.
Position Requirements:
Demonstrate a deep understanding of the technical environment and its business return.
Strong communications; written and oral
Have the necessary communication and interpersonal skills to interact with clients at all levels
Can keep up to date with technology as it develops and inform their clients of the potential impact.
Be self-managing and capable of prioritizing workload based on client requirements.
The ability to work under pressure within a team and the ability to multitask are important attributes for this role
The candidate will have good problem-solving skills and be highly motivated. He/she will be required to work on own initiative and must therefore possess good decision-making skills
Maintain a clean and orderly work environment.
The candidate will need to be able to take direction from leads and react to downtimes in the environment.
Possess a valid driver's license and be able to provide an annual Motor Vehicle Report (MVR) that meets requirements.
Education and Experience:
Bachelor's degree in the field of computer science, telecommunications, or information sciences, and 3 years experience or 6 years of relevant work experience
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
Auto-ApplyPersonnel Computer Support Technician (Antarctica)
Information technology internship job in Charleston, SC
The Personnel Computer Support Technician conducts computer systems hardware and software maintenance, configuration management, inventory, and reporting. Ensures applicable security policy is implemented in accordance with established procedures. Works with other maintenance and engineering personnel to diagnose problems, implement configuration changes, update systems, apply and test patches, and troubleshoot computer hardware, software, and peripherals.
Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental - Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays.
As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.
ESSENTIAL REQUIREMENTS
* Must be able to obtain a customer clearance for access to facilities, equipment and property.
* CompTIA Security+
* Must be able to perform job duties in extreme, cold, dark, work environments.
* Required to Physically Qualify (PQ) in accordance with the USAP requirements for deployment to Antarctica.
* Must pass medical and dental examination prior to deployment; expenses are reimbursable
* Broad knowledge of data sources, data flow, systems interactions, advanced computer equipment and software applications, and advanced systems design techniques.
* Proficient knowledge and understanding of a variety of concepts, practices and procedures related to computer systems and applications.
* Ability to analyze and develop complex design objectives.
* Proven ability to perform in an advisory capacity and to make recommendations for resolving issues.
* Excellent computer skills with demonstrated proficiency in Microsoft Windows/Office.
* Solid analytical, critical thinking and problem-solving skills.
* Excellent verbal and written communication skills.
* Excellent customer service skills.
* Ability to work both independently and in a team environment.
* Ability to effectively manage multiple projects and priorities.
KEY DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
* Required travel to Antarctica six (6) months a year or on a rotational basis with IT team.
* Performs the necessary IT services in support of the USAP to include. Information Systems/Information Assurance (IS/IA) configuration requirements and policy prepared by the NSF, NIWC Atlantic or higher-level authority shall be maintained.
* Performs IT installation, maintenance and life-cycle support of program and project unique equipment, computer applications and associated computer hardware, software, and peripheral equipment.
* Performs infrastructure and desktop updates for NPP and USAP Systems as required.
* Performs technical support in the installation of program/project unique IT systems/equipment
* hardware, software, sensors, and associated peripherals. Support will include but not be limited to:
* Provides technical assistance in preparation of IT project installation technical documentation, conducting pre and post installation operational tests.
* Performs computer hardware and software installation and operational verification testing; modifies and/or updates special purpose computer programs; and performs system/equipment operational testing.
* Provides maintenance support for IT systems located at Charleston, South Carolina, Christchurch, New Zealand, McMurdo Station, Antarctica and other locations as required.
* Supports shall include development and/or review of IT system/equipment maintenance schedules and procedures.
* Conducts system/equipment diagnostic tests, computer troubleshooting and fault isolation, computer equipment repair, removal, and replacement as necessary.
* Performs system/equipment hardware and software life-cycle support to include participating in
* design requirements, performing system/equipment upgrades, updating and maintaining system/equipment hardware and software configuration data.
* Assists in the procurement of new systems/equipment, providing user/operator initial and refresher training, and assisting in the retirement and disposal of systems/equipment.
* Performs necessary support services to ensure hardware and software remain compliant with all federal guidelines.
* Performs remediation for vulnerabilities or non-compliance items as required.
* Performs after-hours support for NPP remote operational systems in support of aviation operations for the Charleston based meteorology data gathering and processing systems as necessary.
* Investigates and assesses existing, new, and emerging technologies which may include applications, communications, data processing, data storage and retrieval, data backup and restore, storage and network architectures as requested by the sponsor.
* Provides the following engineering and Data integration support:
* a. Engineering and data integration support to include base line configuration of servers, creation of
* documentation for software management, creation of application specific training materials for operating systems and development of Standard Operating Procedures (SOP) (CDRL A001).
* b. Integration of web development and support of any current or future web-based projects.
EDUCATION AND EXPERIENCE
High School diploma or GED and one (1) year of experience to include: UNIX and Windows based operating system, and virtual environments.
PHYSICAL DEMANDS
Work is primarily performed in an office/warehouse setting. Regularly required to use hands to finger, handle, or feel. Regularly required to reach with hands and arms, occasionally above head. Regularly required to twist at the waist, climb and descend stairs while carrying objects. Ability to speak and hear. Frequently required to stand, walk, stoop, kneel, crouch or crawl. Occasionally required to sit and climb or balance. Regularly lifts and/or moves up to twenty-five pounds, and occasionally lifts and/or moves up to fifty pounds. Works near moving mechanical parts. Regularly exposed to general office and general office machinery noise. May be exposed to warehouse, truck or forklift noise.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
EOE including Disability/Vet
CNI offers a comprehensive benefits package that includes:
* Medical
* Dental
* Vision
* 401(k)
* Family Planning/Fertility Assistance
* STD/LTD/Basic Life/AD&D
* Legal-Aid Program
* Employee Assistance Program (EAP)
* Paid Time Off (PTO) - (11) Federal Holidays
* Training and Development Opportunities
Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).
Auto-ApplyPayroll Customer Support Help Desk Analyst (Onsite)
Information technology internship job in Charleston, SC
Job DescriptionEssential Job Functions
The Bureau of the Comptroller and Global Financial Services (CGFS), Department of State (DoS), Charleston, SC, requires a Payroll Customer Support Help Desk Analyst on the Payroll Customer Support Desk. IFAS is hiring multiple temporary positions for a one-year period to support departing Department of State employees with payroll and financial questions and actions.
The Office of Customer Engagement provides customer support desk services, knowledgebase management and training, training development and delivery for overseas financial operations, system implementation training and support, and payroll customer support for American employees and retirees. This position will provide payroll processing project support to American employees and retirees. The contractor shall perform these services under DoS Customer Support Management.
Job Responsibilities
ServiceNow: ServiceNow is an online database for tracking initial communication and ongoing dialogue with customers until final resolution, allowing the closure of trouble tickets. Phone calls, emails, and customer inquiries are tracked within the ServiceNow system. A unique ticket number is automatically assigned when the ticket is successfully submitted. Analysts are required to enter all customer issues into ServiceNow.
The Payroll Customer Support Help Desk Analyst supports DoS employees and retired annuitants with payroll-related inquiries. Analysts will use the Knowledge Base and DoS systems such as the Global Financial Accounting and Control System (GFACS), Domestic Integrated System (DIS), and Employee Express (EEX) Administrator to provide first-contact resolution whenever possible. They will also follow the Payroll Help Desk Quality Assurance (QA) Program, which monitors employee output and provides specific feedback, coaching, and training for employee development. The Quality Control Program (QCP) ensures:
Accuracy and quality of customer interactions (phone and email)
Feedback on strengths and areas for improvement
Coaching and on-the-job training when applicable
Feedback to team leads and management
Ensure that the Payroll Customer Support Desk voicemail is addressed at the start of the day and throughout the day.
Provide front-line payroll customer support, based on the team schedule, for incoming customer questions, tickets, and assistance according to Payroll Customer Support Desk procedures.
Strive to meet the Service Level Agreement (SLA) for answering incoming Payroll Customer Support emails. Create ServiceNow tickets to record issue details and document receipt of the customer's initial contact.
Update ServiceNow tickets whenever additional correspondence or research is performed on behalf of the customer. Close tickets once resolution is confirmed with the customer or when confirmation is received by DoS analysts responsible for resolution.
Assist customers through the entire process of research, data gathering, analysis, and resolution of issues (phone and email).
Research DoS information sources to assist in answering client questions, including the CGFS Knowledge Base, Ask HR, various websites, the Foreign Affairs Manual (FAM), the Foreign Affairs Handbook (FAH), the Thrift Savings Plan (TSP), and in-house Reference Documents (RDs).
Refer unresolved issues to the appropriate department or office following Retirement, American Pay, and Payroll Customer Support procedures.
Follow up on tickets pending longer than one week by contacting the appropriate office to determine status.
Per established International Organization for Standardization (ISO) 9001 Work Instruction guidelines, identify Payroll and Retirement tickets critical to CGFS operations as “Level II.” Escalate Level II tickets following Payroll Customer Support procedures and perform regular follow-ups on their status.
Support ISO 9001 requirements by reviewing existing RDs to ensure they remain relevant and consistent with customer needs and CGFS policy requirements.
Escalate issues to Payroll Customer Support staff or team leadership as appropriate.
Ensure constant coverage of the Support Desk between 8:30 a.m. and 4:30 p.m., Monday through Friday.
Required Skills
Experience performing analysis and working independently within a team to efficiently answer customer questions.
Experience working with web-based or client-server technologies and performing business systems analysis.
Strong critical thinking skills.
Strong communication skills for phone and email interactions, including escalated tickets.
Desired Skills:
Effective listening
Tact and patience
Positive persuasiveness
Attentiveness and courteousness
Ability to multi-task and shift between situations quickly
Proficiency in Microsoft 365 (Office Suite)
Superior verbal, written, and organizational skills
Preferred (Not Required)
Knowledge of accounting procedures, policies, and operations
Federal payroll, high-volume call center, or customer help desk experience
Minimum Requirements
Experience with relevant financial management systems and ability to analyze complex requirements, develop alternate solutions, and evaluate a wide range of systems and related financial services support issues.
Ability to support the design, implementation, and testing of accounting and financial management systems.
Experience as a team member analyzing task requirements, developing work plans, executing assignments, and preparing documentation.
Preferred experience with systems and technical environments supporting accounting and financial services, help desk support for large, complex financial system implementations, and knowledge of Federal accounting/financial management policies, practices, operations, and procedures.
Functional expertise and experience in Federal accounting operations, including policies, practices, reporting, and business process requirements, is highly desirable.
Payroll Customer Support Help Desk Analyst (Onsite)
Information technology internship job in Charleston, SC
Essential Job Functions
The Bureau of the Comptroller and Global Financial Services (CGFS), Department of State (DoS), Charleston, SC, requires a Payroll Customer Support Help Desk Analyst on the Payroll Customer Support Desk. IFAS is hiring multiple temporary positions for a one-year period to support departing Department of State employees with payroll and financial questions and actions.
The Office of Customer Engagement provides customer support desk services, knowledgebase management and training, training development and delivery for overseas financial operations, system implementation training and support, and payroll customer support for American employees and retirees. This position will provide payroll processing project support to American employees and retirees. The contractor shall perform these services under DoS Customer Support Management.
Job Responsibilities
ServiceNow: ServiceNow is an online database for tracking initial communication and ongoing dialogue with customers until final resolution, allowing the closure of trouble tickets. Phone calls, emails, and customer inquiries are tracked within the ServiceNow system. A unique ticket number is automatically assigned when the ticket is successfully submitted. Analysts are required to enter all customer issues into ServiceNow.
The Payroll Customer Support Help Desk Analyst supports DoS employees and retired annuitants with payroll-related inquiries. Analysts will use the Knowledge Base and DoS systems such as the Global Financial Accounting and Control System (GFACS), Domestic Integrated System (DIS), and Employee Express (EEX) Administrator to provide first-contact resolution whenever possible. They will also follow the Payroll Help Desk Quality Assurance (QA) Program, which monitors employee output and provides specific feedback, coaching, and training for employee development. The Quality Control Program (QCP) ensures:
Accuracy and quality of customer interactions (phone and email)
Feedback on strengths and areas for improvement
Coaching and on-the-job training when applicable
Feedback to team leads and management
Ensure that the Payroll Customer Support Desk voicemail is addressed at the start of the day and throughout the day.
Provide front-line payroll customer support, based on the team schedule, for incoming customer questions, tickets, and assistance according to Payroll Customer Support Desk procedures.
Strive to meet the Service Level Agreement (SLA) for answering incoming Payroll Customer Support emails. Create ServiceNow tickets to record issue details and document receipt of the customer's initial contact.
Update ServiceNow tickets whenever additional correspondence or research is performed on behalf of the customer. Close tickets once resolution is confirmed with the customer or when confirmation is received by DoS analysts responsible for resolution.
Assist customers through the entire process of research, data gathering, analysis, and resolution of issues (phone and email).
Research DoS information sources to assist in answering client questions, including the CGFS Knowledge Base, Ask HR, various websites, the Foreign Affairs Manual (FAM), the Foreign Affairs Handbook (FAH), the Thrift Savings Plan (TSP), and in-house Reference Documents (RDs).
Refer unresolved issues to the appropriate department or office following Retirement, American Pay, and Payroll Customer Support procedures.
Follow up on tickets pending longer than one week by contacting the appropriate office to determine status.
Per established International Organization for Standardization (ISO) 9001 Work Instruction guidelines, identify Payroll and Retirement tickets critical to CGFS operations as “Level II.” Escalate Level II tickets following Payroll Customer Support procedures and perform regular follow-ups on their status.
Support ISO 9001 requirements by reviewing existing RDs to ensure they remain relevant and consistent with customer needs and CGFS policy requirements.
Escalate issues to Payroll Customer Support staff or team leadership as appropriate.
Ensure constant coverage of the Support Desk between 8:30 a.m. and 4:30 p.m., Monday through Friday.
Required Skills
Experience performing analysis and working independently within a team to efficiently answer customer questions.
Experience working with web-based or client-server technologies and performing business systems analysis.
Strong critical thinking skills.
Strong communication skills for phone and email interactions, including escalated tickets.
Desired Skills:
Effective listening
Tact and patience
Positive persuasiveness
Attentiveness and courteousness
Ability to multi-task and shift between situations quickly
Proficiency in Microsoft 365 (Office Suite)
Superior verbal, written, and organizational skills
Preferred (Not Required)
Knowledge of accounting procedures, policies, and operations
Federal payroll, high-volume call center, or customer help desk experience
Minimum Requirements
Experience with relevant financial management systems and ability to analyze complex requirements, develop alternate solutions, and evaluate a wide range of systems and related financial services support issues.
Ability to support the design, implementation, and testing of accounting and financial management systems.
Experience as a team member analyzing task requirements, developing work plans, executing assignments, and preparing documentation.
Preferred experience with systems and technical environments supporting accounting and financial services, help desk support for large, complex financial system implementations, and knowledge of Federal accounting/financial management policies, practices, operations, and procedures.
Functional expertise and experience in Federal accounting operations, including policies, practices, reporting, and business process requirements, is highly desirable.
Auto-ApplySite Support
Information technology internship job in Charleston, SC
Now Hiring! Site Support
We are looking for a hardworking and dependable Site Support team member to provide essential assistance to our facility, equipment operators, and management. This hands-on role involves a variety of manual tasks, ensuring smooth operations and a safe, clean work environment.
What You'll Do:
✅ Follow all company and customer-specific safety policies and procedures.
✅ Perform general manual labor, including:
Cleaning and light maintenance of equipment
Heavy lifting to relocate equipment and materials
General housekeeping (indoor & outdoor)
Landscaping tasks (debris removal, dust control)
✅ Assist in unloading vehicles.
✅ Perform routine fueling and servicing of equipment and machinery.
✅ Cross-train on various equipment and machinery.
✅ Direct site traffic as needed.
✅ Support team members during absences or high-demand periods.
✅ Comply with all facility plans, policies, and procedures.
✅ Complete additional duties as assigned.
What's in it for You?
✔ Comprehensive medical coverage
✔ Vision & Dental Plan
✔ Optional Additional Voluntary Life Insurance
✔ Paid time off
What You'll Need:
🔹 Ability to work outdoors in various weather conditions.
🔹 Previous experience with heavy equipment required.
🔹 Capability to safely lift 50+ lbs as needed.
🔹 Strong ability to work independently with limited supervision.
🔹 Valid CDL license with combination (preferred).
🔹 Willingness to quickly learn new skills, including safe equipment operation.
🔹 High level of initiative, responsibility, and work performance.
Working Conditions:
🌦 All work is performed on-site at a transfer station in varying weather conditions.
🛑 Possible exposure to dust, municipal solid waste (trash), and recycling materials.
🦺 Must wear assigned personal protective equipment (PPE) and maintain it properly.
⏰ Occasional overtime or irregular hours may be required on short notice.
If you're ready to join a strong team and take on a hands-on role, apply today! 💪
Pay Range Up to USD $20.00/Hr.
Auto-ApplyField Tech Support
Information technology internship job in Summerville, SC
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $21.25/Hour
Computer Engineer
Information technology internship job in Charleston, SC
Click on "Learn more about this agency" button below for IMPORTANT additional information. This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection. Click on "Learn more about this agency" button below for IMPORTANT additional information.
This is a Direct Hire Solicitation. This public notice is to gather applications that may or may not result in a referral or selection.
Overview
Help
Accepting applications
Open & closing dates
12/22/2025 to 12/21/2026
Salary $76,463 to - $164,301 per year Pay scale & grade GS 12 - 15
Locations
Few vacancies in the following locations:
Eielson AFB, AK
Elmendorf AFB, AK
Fort Richardson, AK
Maxwell AFB, AL
Show morefewer locations (79)
Little Rock AFB, AR
Davis Monthan AFB, AZ
Luke AFB, AZ
Beale AFB, CA
Edwards AFB, CA
El Segundo, CA
Los Angeles, CA
March AFB, CA
Travis AFB, CA
Vandenberg AFB, CA
Air Force Academy, CO
Buckley AFB, CO
Cheyenne Mountain AFB, CO
Colorado Springs, CO
Peterson AFB, CO
Schriever AFB, CO
Joint Base Anacostia-Bolling, DC
Dover AFB, DE
Cape Canaveral, FL
Cape Canaveral AFS, FL
Eglin AFB, FL
Homestead AFB, FL
Hurlburt Field, FL
MacDill AFB, FL
Patrick AFB, FL
Tyndall AFB, FL
Dobbins AFB, GA
Moody AFB, GA
Robins AFB, GA
Hickam AFB, HI
Mountain Home AFB, ID
Scott AFB, IL
Grissom AFB, IN
Barksdale AFB, LA
Hanscom AFB, MA
Westover Air Reserve Base, MA
Andrews AFB, MD
Linthicum Heights, MD
Selfridge ANG Base, MI
Whiteman AFB, MO
Columbus AFB, MS
Keesler AFB, MS
Malmstrom AFB, MT
Grand Forks, ND
Minot AFB, ND
Offutt AFB, NE
New Boston, NH
McGuire AFB, NJ
Cannon AFB, NM
Holloman AFB, NM
Kirtland AFB, NM
Nellis AFB, NV
Niagara Falls, NY
Wright-Patterson AFB, OH
Youngstown, OH
Youngstown, OH
Altus AFB, OK
Tinker AFB, OK
Vance AFB, OK
Charleston, SC
Shaw AFB, SC
Arnold AFB, TN
Dyess AFB, TX
Fort Sam Houston, TX
Goodfellow AFB, TX
Kelly AFB, TX
Lackland AFB, TX
Laughlin AFB, TX
Randolph AFB, TX
Hill AFB, UT
Alexandria, VA
Arlington, VA
Dahlgren, VA
Fort Eustis, VA
Langley AFB, VA
Pentagon, Arlington, VA
Fairchild AFB, WA
McChord AFB, WA
Warren AFB, WY
Remote job No Telework eligible No Travel Required Occasional travel - You may be expected to travel for this position. Relocation expenses reimbursed No Appointment type Multiple Work schedule Full-time Service Competitive
Promotion potential
15
Job family (Series)
* 0854 Computer Engineering
Supervisory status No Security clearance Secret Drug test No Position sensitivity and risk Noncritical-Sensitive (NCS)/Moderate Risk
Trust determination process
* Suitability/Fitness
Financial disclosure No Bargaining unit status No
Announcement number AFPCDHA-12857039-0854-CYBER Control number 852985200
This job is open to
Help
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
This public notice is to gather applications that may or may not result in a referral or selection.
Duties
Help
* Duties and responsibilities vary and may increase according to grade level
* Provide computer system management support.
* Help coordinate the planning and implementation of hardware and software upgrades, follow and enforce proper security procedures, oversee user accounts and ensure smooth and predictable data flow.
* Test and determine the performance and applicability of data processing equipment and techniques and prepare written reports on these findings.
Requirements
Help
Conditions of employment
* Please read this Public Notice in its entirety prior to submitting your application for consideration.
* U.S. Citizenship is required
* Males must be registered for Selective Service, see ***********
* Total salary varies depending on location of position
* If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: *****************************************
* Recruitment incentives may be authorized
* Position may be subject to random drug testing
* Employee may be required to work other than normal duty hours, to include evenings, weekends and/or holidays
* Shift work and emergency overtime may be required
* Employee must maintain current certifications
* A security clearance may be required
* Disclosure of Political Appointments
* Full/part-time employees occupying direct childcare positions are eligible for discounts IAW DAF AFSVC/CC Memo, 30 Sep 22; first child 100% / each additional child 25%. Other assigned CYP and FCC personnel are eligible for 25% discount.
Qualifications
In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Group Coverage Qualification Standard for Professional and Scientific Positions.
BASIC REQUIREMENT OR INDIVIDUAL OCCUPATIONAL REQUIREMENT:
A. Degree: Professional Engineering. To be acceptable, the curriculum must: (1) be in a school of engineering with at least one curriculum accredited by the Accreditation Board for Engineering and Technology (ABET) as a professional engineering curriculum; or (2) include differential and integral calculus and courses (more advanced than first-year physics and chemistry) in five of the following seven areas of engineering science or physics: (a) statics, dynamics; (b) strength of materials (stress-strain relationships); (c) fluid mechanics, hydraulics; (d) thermodynamics; (e) electrical fields and circuits; (f) nature and properties of materials (relating particle and aggregate structure to properties); and (g) any other comparable area of fundamental engineering science or physics, such as optics, heat transfer, soil mechanics, or electronics.
OR
B. Combination of education and experience: College-level education, training, and/or technical experience that furnished (1) a thorough knowledge of the physical and mathematical sciences underlying professional engineering, and (2) a good understanding, both theoretical and practical, of the engineering sciences and techniques and their applications to one of the branches of engineering. The adequacy of such background must be demonstrated by one of the following:
1. Professional Registration: Current registration as a professional engineer by any State, the District of Columbia, Guam, or Puerto Rico. Absent other means of qualifying under this standard, those applicants who achieved such registration by means other than written test (e.g., State grandfather or eminence provisions) are eligible only for positions that are within or closely related to the specialty field of their registration. For example, an applicant who attains registration through a State Board's eminence provision as a manufacturing engineer typically would be rated eligible only for manufacturing engineering positions.
OR
2. Written Test: Evidence of having successfully passed the Engineer-in-Training (EIT) examination, or the written test required for professional registration, which is administered by the Boards of Engineering Examiners in the various States, the District of Columbia, Guam, and Puerto Rico.
OR
3. Specified Academic Courses: Successful completion of at least 60 semester hours of courses in the physical, mathematical, and engineering sciences and in engineering that included the courses specified in the basic requirements. The courses must be fully acceptable toward meeting the requirements of a professional engineering curriculum.
OR
4. Related Curriculum: Successful completion of a curriculum leading to a bachelor's degree in engineering technology or in an appropriate professional field, e.g., physics, chemistry, architecture, computer science, mathematics, hydrology, or geology, may be accepted in lieu of a degree in engineering, provided the applicant has had at least one year of professional engineering experience acquired under professional engineering supervision and guidance. Ordinarily there should be either an established plan of intensive training to develop professional engineering competence, or several years of prior professional engineering-type experience, e.g., in interdisciplinary positions.
In addition to meeting the basic requirement above, to qualify for this position you must also meet the qualification requirements listed below:
SPECIALIZED EXPERIENCE:
GS-12: One year of specialized experience equivalent to the GS-11. Examples of specialized experience include management and directing of assigned IT systems and programs for complex programs and/or projects.
GS-13: One year of specialized experience equivalent to the GS-12. Examples of specialized experience include identifying, preparing and presenting detailed technical reports and briefings on new concepts and technical directions impacting programs/projects, and defining future technology requirements.
GS-14: One year of specialized experience equivalent to the GS-13. Examples of specialized experience include planning, organizing, and managing branch level activities and developing goals and objectives that integrate organization and objectives for computer engineering programs.
GS-15: One year of specialized experience equivalent to the GS-14. Examples of specialized experience include providing technical leadership, advice, and assistance on complex, controversial or precedent setting matters and dealing tactfully and effectively with high level officials, engineers and scientists.
KNOWLEDGE, SKILLS AND ABILITIES (KSAs):
* Knowledge of computer engineering policies, theories, principles and concepts, and familiarity with other engineering disciplines.
* Knowledge of automated data processing concepts, systems capabilities, and measurements processes to effectively accomplish assigned functions.
* Ability to analyze, evaluate, and applies rules, regulations, and procedures in a variety of situations.
* Ability to plan and organize work and coordinate with other engineering disciplines; communicate effectively, both orally and in writing; and maintain good working relations.
PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Additional information
For Direct Hire (DHA) Positions:
This is a Direct Hire Public Notice, under this recruitment procedure applications will be accepted for each location/ installation identified in this Public Notice and selections are made for vacancies as they occur. There may or may not be actual/projected vacancies at the time you submit your application.
Interagency Career Transition Assistance Program (ICTAP): For information on
Intern/Co-Op - SC
Information technology internship job in Charleston, SC
RMF Engineering is an innovative, top-ranked, national engineering firm that specializes in providing design and engineering services for all aspects of building and utility infrastructure construction. RMF offers a balanced benefits package that centers on a stable and professional working environment which includes above standard health and dental insurance, paid holidays, paid vacation, and 401K plan.
Description
RMF is currently seeking an engineering undergraduate for a full-time intern/co-op position. Duration and start/ finish windows based on the candidate's academic calendar and availability. The goal is for the candidate to complete three (3) semesters with RMF in conjunction with the progression towards their engineering degree.
Mechanical (HVAC, Fire Protection and Plumbing) or Electrical (Power Systems and Lighting) engineering responsibilities will include design, field observation, and survey activities as well as document production in AutoCAD and/or Revit (BIM, building information modeling). Heavy emphasis placed on building energy management and sustainable design principles. Interns will have the opportunity to witness field installations of the systems and to work alongside senior engineering staff. Responsibilities will continually increase with training and follow-on internships are highly encouraged based on performance and attitude.
Requirements
Must be currently enrolled in an engineering degree program at an accredited US college or university
Satisfactory completion of freshman year with a minimum GPA of 2.8
Ability to complete the cooperative education program in accordance with their College's or University's guidelines
Strong written and verbal English communication skills
Preferred Qualifications:
Authorized to work in the United States without sponsorship
High School or entry level AutoCAD and Revit knowledge preferred
Interest in consulting engineering field
Auto-ApplyIT Engineer - Level III
Information technology internship job in Charleston, SC
Job DescriptionSummaryOur client is a leading IT Solutions Company located in Charleston, SCand they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs.
Duties & Responsibilities
Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
Designing Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
Three years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Charleston, SC
IT Engineer - Level III
Information technology internship job in Charleston, SC
Job DescriptionSummaryOur client is a leading IT Solutions Company located in Charleston, SC and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs.
Duties & Responsibilities
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
Designing Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
Three years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Information technology internship job in Sullivans Island, SC
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
Operations Systems Administrator
Information technology internship job in Charleston, SC
Essential Job Functions:
The Comptroller and Global Financial Services Charleston (CGFS) Bureau of the Department of State (DoS) requires the contractor to provide Information Specialist services in the Global Systems Division, Financial Systems Operations Unit. The Financial Systems Operations Unit is responsible for the operation of both domestic and overseas financial systems, including payroll, accounting, accounts receivable, disbursing, cash reconciliation, data warehouse, imaging, and Treasury reporting systems.
Job Responsibilities
Develop, document, and execute daily, bi-weekly, monthly, and annual operating procedures to support the production financial systems
Integrate and automate cycles and Windows activities through an automated batch manager, “Control-M”
Coordinate and develop production schedules with user departments within guidelines and applicable service level agreements
Perform the installation of application software and core database software upgrades and patches
Develop, document, test, and maintain database backup, recovery, and replication strategies, procedures, and schedules
Create and maintain all production databases, primarily Oracle and SQL, including compliance with Department of State regulations
Plan, test and execute continuity of operations plans for all applicable systems
Skills:
Knowledge and experience using SQL and SQL Plus to query Oracle and MSSQL databases.
Knowledge and experience PeopleSoft Payroll application a plus.
Knowledge and experience with PeopleSoft PeopleTools a plus.
Experience in requirements gathering and fit-gap analysis.
Ability to communicate technical as well as non-technical information clearly, both orally and in writing
Knowledge of and/or experience with compensation and financial systems
Knowledge of and/or experience with “Control-M” batch scheduling software or similar software
Qualifications:
Education Requirements:
A four-year degree in information technology or business-related field is preferred but not required.
Ten years of experience in computer systems design, requirements analysis, resource management, and systems implementation are desired.
Five years of experience configuring, maintaining, and troubleshooting: virtual server environments, blade servers, network-based data storage environments, planning and implementing diverse backup solutions for new and existing systems and experience with active directory networks is also desired; extensive knowledge of Network Appliance storage systems is desired.
Should be current with the latest developments in Microsoft Server and Client operating systems, other LAN/WAN technology, and Exchange Server 2007 and 2010 in designing, configuration, and maintenance, backup strategies, corporate Anti-Virus Solutions.
Professional and technical certification programs may be substituted for years of education, based on credit hour equivalents.
Security Requirements
All contractors supporting this Department must be able to either possess or obtain a security clearance of “Top Secret/SCI.”
Important note to consider
: A security clearance will open a lot of other doors for your career in the Government to include possibilities of being hired directly.
Work Schedule:
The employee will work an 8-hour shift between the hours of 6:15 am to 6:00 pm with a non-compensated 45-minute lunch (See your Project Manager for work schedule and department policies). Additional hours may be required and must be authorized by your Project Manager and DoS Management. This position requires on-site presence full-time 5 days a week.
Auto-ApplyOperations Systems Administrator
Information technology internship job in Charleston, SC
Job Description
Essential Job Functions:
The Comptroller and Global Financial Services Charleston (CGFS) Bureau of the Department of State (DoS) requires the contractor to provide Information Specialist services in the Global Systems Division, Financial Systems Operations Unit. The Financial Systems Operations Unit is responsible for the operation of both domestic and overseas financial systems, including payroll, accounting, accounts receivable, disbursing, cash reconciliation, data warehouse, imaging, and Treasury reporting systems.
Job Responsibilities
Develop, document, and execute daily, bi-weekly, monthly, and annual operating procedures to support the production financial systems
Integrate and automate cycles and Windows activities through an automated batch manager, “Control-M”
Coordinate and develop production schedules with user departments within guidelines and applicable service level agreements
Perform the installation of application software and core database software upgrades and patches
Develop, document, test, and maintain database backup, recovery, and replication strategies, procedures, and schedules
Create and maintain all production databases, primarily Oracle and SQL, including compliance with Department of State regulations
Plan, test and execute continuity of operations plans for all applicable systems
Skills:
Knowledge and experience using SQL and SQL Plus to query Oracle and MSSQL databases.
Knowledge and experience PeopleSoft Payroll application a plus.
Knowledge and experience with PeopleSoft PeopleTools a plus.
Experience in requirements gathering and fit-gap analysis.
Ability to communicate technical as well as non-technical information clearly, both orally and in writing
Knowledge of and/or experience with compensation and financial systems
Knowledge of and/or experience with “Control-M” batch scheduling software or similar software
Qualifications:
Education Requirements:
A four-year degree in information technology or business-related field is preferred but not required.
Ten years of experience in computer systems design, requirements analysis, resource management, and systems implementation are desired.
Five years of experience configuring, maintaining, and troubleshooting: virtual server environments, blade servers, network-based data storage environments, planning and implementing diverse backup solutions for new and existing systems and experience with active directory networks is also desired; extensive knowledge of Network Appliance storage systems is desired.
Should be current with the latest developments in Microsoft Server and Client operating systems, other LAN/WAN technology, and Exchange Server 2007 and 2010 in designing, configuration, and maintenance, backup strategies, corporate Anti-Virus Solutions.
Professional and technical certification programs may be substituted for years of education, based on credit hour equivalents.
Security Requirements
All contractors supporting this Department must be able to either possess or obtain a security clearance of “Top Secret/SCI.”
Important note to consider
: A security clearance will open a lot of other doors for your career in the Government to include possibilities of being hired directly.
Work Schedule:
The employee will work an 8-hour shift between the hours of 6:15 am to 6:00 pm with a non-compensated 45-minute lunch (See your Project Manager for work schedule and department policies). Additional hours may be required and must be authorized by your Project Manager and DoS Management. This position requires on-site presence full-time 5 days a week.
Site Support
Information technology internship job in Charleston, SC
Job Description
Now Hiring! Site Support
IT Engineer - Level III
Information technology internship job in Charleston, SC
Summary Our client is a leading IT Solutions Company located in Charleston, SC and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs.
Duties & Responsibilities
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
Designing Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
Three years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.