Information technology internship jobs in Ocean, NJ

Key Responsibilities: Service Desk Support: Provide first- and second-line support through phone, email, and in-person interactions. Respond to IT issues, log incidents in the ticketing system, and resolve issues within defined SLAs. Hardware and Software Maintenance: Set up, troubleshoot, and maintain desktops, laptops, printers, and mobile devices. Perform hardware diagnostics and coordinate repairs with third-party vendors as needed. Application Support: Provide end-user support for legal and office software, including Microsoft Office 365, iManage, Workshare, Elite 3E, and other industry-specific applications. Assist users with document management, time tracking, and PDF editing tools. New Hire Onboarding: Assist with the onboarding of new employees by configuring laptops, mobile devices, VPN, and remote access tools. Conduct introductory IT training sessions for new hires on firm software and technology. Video Conferencing Support: Set up and troubleshoot video conferencing systems, ensuring smooth connectivity and high-quality video/audio for meetings. Support conference room setups, including video and audio equipment. Inventory and Asset Management: Track and manage IT assets, including laptops, desktops, printers, and mobile devices. Maintain accurate records of equipment assignments and inventory updates. Documentation: Update technical documentation and knowledge base articles to assist in user training and support. Record common issues and solutions to streamline future support efforts. Project Assistance: Collaborate on IT projects, including hardware rollouts, software upgrades, and technology enhancements. Provide insights and feedback on process improvements. Technical Requirements: Proficiency with Windows 10/11 and Microsoft Office 365 applications. Experience supporting Document Management Systems (iManage or similar) in a law firm setting. Familiarity with VPN, Citrix, and other remote access technologies. Knowledge of IT ticketing systems such as ServiceNow, TOPdesk, or similar. Strong troubleshooting skills with hardware (PCs, laptops, printers) and mobile devices (iPhone, iPad, Android). Experience with legal applications such as Elite 3E, Workshare, Adobe Acrobat, and document management systems preferred. Knowledge of network fundamentals, including basic IP networking and connectivity troubleshooting. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field preferred. 3+ years of experience in an IT support role, ideally within a law firm or professional services environment. Excellent communication skills with the ability to explain technical concepts to non-technical users. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Customer-service oriented with a proactive, problem-solving attitude. Ability to work flexible hours and travel to other office locations as needed. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Pay: $40-50 hr We are seeking a detail-oriented and customer-focused IT Operations Specialist to oversee and support a dynamic in-office technical environment. The ideal candidate will manage hardware inventory, provide expert in-person support, troubleshoot hardware and software issues across a range of devices, and collaborate with various teams to ensure seamless technology operations. If you have a knack for swift problem-solving, strong technical knowledge, and a commitment to white-glove service, this position offers an excellent opportunity to contribute to our organization's success. Requirements 3-5 years of experience in system administration or a similar IT support role Proven experience managing on-site inventory, hardware requests, and vendor coordination Strong Mac experience is essential Expertise in providing white-glove, high-level support In-depth knowledge of networking concepts (TCP/IP protocols, Wi-Fi, VPN, wired connections) Familiarity with Google Workspace and Microsoft 365 platforms Ability to troubleshoot AV equipment (e.g., Neat Bars, Zoom Rooms) Experience with Active Directory or Okta for user provisioning and permissions Competency in handling user access requests and security protocols Experience with mobile device management (MDM) and software/hardware installations Ability to assist with conference room technology setup and troubleshooting Responsibilities Manage on-site inventory, including hardware requests, shipping, receiving, and vendor interactions Provide in-person, white-glove support for end-users' hardware and software issues across various devices Support user access management, ensuring proper permissions in AD, GSuite, Okta, and similar systems Troubleshoot network connectivity issues (Wi-Fi, VPN, wired) and assist with software installations and mobile device setups Collaborate with Office Operations and Network Engineering teams on in-office technology setup and troubleshooting Perform routine maintenance, updates, and system checks Document support requests accurately in the ticketing system and ensure timely resolution Escalate complex issues appropriately to specialized support teams as needed

Job Title : Desktop Support Engineer Duration : Fulltime Responsibilities “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application “Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues In Scope: Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor) Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support Co-ordination with OEM on Hardware/Software issues Ticket information documentation using ITSM tool. Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets) Deployment and configuration of new hire equipment (Manually and/or using automated Tools) Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools Hardware and software provisioning (check-in and check-out) Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service Articulate technical solutions to non-technical users in simple and easy to understand terms Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another) Uplift and reimage of leaver equipment and update of asset management system/CMDB. Update of asset management system/CMDB according to Joiner Mover Leaver Process

Information Technology Internship Program Dates May 27, 2026 - August 7, 2026 Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite , Price Rite , The Fresh Grocer , Dearborn Markets , Fairway Markets , Gourmet Garage , Di Bruno Bros , and Morton Williams banners. Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern's co-operative members benefit from the company's extensive portfolio of services, including innovative technology, private label development, and best in class procurement practices. Your contribution This internship position is a great opportunity for a student majoring in Information Technology, or another related field to gain hands-on experience working with Wakefern's Tech Department. The intern will function independently and as a member of a project team under the general direction of senior staff members. They must establish and maintain appropriate working relationships with department staff members, operating personnel, customers and vendor representatives in order to carry out this function. The intern will perform a variety of tasks and receive valuable industry exposure throughout the summer. We are hiring interns across the following functions within Information Technology: Infrastructure Merchandising & Category Management Point of Sale, Payment & Pharm HR/Legal Systems & Retail Services Business of IT Logistics & Supply Chain Innovation Replenishment & Warehouse Management What you will do Program modifications (i.e., program maintenance) Program & Project testing (including test data development) Job control and operating instruction preparation Data analysis Introductory programming opportunities Project and program documentation Project implementation and follow-up User training and preparation of user manuals Compliance with departmental standards, procedures and policies Completion of educational and professional development courses Establish and maintain appropriate working relationships with CISD staff members, operating personnel, customers and vendor representatives in order to carry out this function Provide technical direction and assistance as required What we are looking for Interns are required to comply with the 5-day in-person attendance policy for the program Must be at least 18 years old Must have completed 24 college credits with a 3.0 cumulative GPA or better Will be enrolled in an undergraduate or graduate school for fall Successful completion of a substance abuse test and background check is required Strong MS Office skills (Excel, Word and PowerPoint required) Valid driver's license and flexibility with regard to travel required Strong interpersonal, analytical and customer service skills with the ability to multitask and manage time effectively Excellent communication skills (written, oral and presentation) Ability to exhibit proper business etiquette when dealing with all levels of the organization Previous work experience in a retail environment is beneficial Company Perks Vibrant Food Centric Culture Corporate Training and Development University Collaborative Team Environment Educational Workshops Networking Opportunities Volunteer Opportunities Compensation and Benefits: First year Tech Interns will be paid at $17.00 per hour. Returning Tech interns will be paid at $18.00 per hour. Master's students will be paid at $19.00 per hour. Interns are not eligible for company benefits including medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement plan with company match & annual company contribution, paid time off and holidays.

The Service Desk (Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and install customer computing devices, peripherals, software, and associated IT assets at on-site locations. This role requires hands-on expertise in hardware and software maintenance, strong customer service skills, and the ability to support both routine and specialized IT needs. The contractor will ensure reliable IT operations for SC employees, including executive staff, across on-site and occasional off-site environments. Deliver deskside (Tier II) support for troubleshooting, repair, deployment, and installation of computing devices, peripherals, software, and IT assets. Respond to assigned incidents and service requests tickets according to assigned criticality and established SLAs. Perform routine device and software maintenance, including proactive updates, patches, diagnostics, and optimization to minimize downtime. Manage and maintain a loaner pool of mobile devices and peripherals (laptops, smartphones, tablets, projectors, etc.) for short-term employee use. Prepare obsolete computers, peripherals, and software for excess, ensuring secure data removal from hard drives in compliance with DOE, NIST, and OIM guidance/orders. Ensure availability, functionality, and proper tracking of IT assets, supporting readiness for new device types and technologies. Provide IT equipment setup and services for SC meetings, ensuring operational readiness; support may be required off-site. Install, operate, and maintain videoconference systems; deliver customer training and instructional documentation for system use. Provide executive staff off-site support (approximately once or twice per year) to ensure access to SC Government Furnished Equipment (GFE) and automated services. Support existing and emerging technologies, including Apple devices (iPhones, iPads, desktops, laptops) and other standard/future product suites. Assist users with VPN and virtual desktop infrastructure (VDI) troubleshooting, leveraging secure remote access tools. Maintain proficiency through ongoing certifications and training to align with technological advancements and regulatory changes. Adapt to evolving technologies, platforms, and organizational priorities to ensure continued alignment with SC needs. Maintain approved ticketing and tracking system to log, monitor, and document all user interactions, resolutions, escalations, and follow-ups. Demonstrate analytical thinking in performing root cause analysis by efficiently diagnosing and resolving technical issues. Document any lessons learned in tickets and knowledge base to enable earlier incident resolution by tier 1 support. Minimum Qualifications Bachelors degree or technical or trade school training preferred. 5+ years experience US Citizenship Required Other Job Specific Skills Foundational knowledge equivalent to industry-recognized certifications such as CompTIA A+, ITIL v4 Foundations, or HDI Certification. Hands-on experience with deskside support, including hardware/software troubleshooting, deployment, and maintenance. Proficiency in supporting Apple devices and Microsoft-based environments. Knowledge of secure data removal practices aligned with DOE, NIST, and OIM standards. Strong customer service and communication skills, with the ability to train and document processes for end-users. Flexibility to support off-site meetings and executive staff as required. Commitment to continuous learning and certification to remain current with emerging technologies and regulatory requirements. Strong understanding of deskside issues related to: Operating systems (Windows, mac OS), Office productivity platforms (Microsoft 365), Cloud collaboration tools, Mobile devices (iOS, Android), Common peripherals and communication services.

Role Description This is a full-time on-site role for a Help Desk Technician at Aurora Computer Technology, Inc. located in Staten Island, NY. The Help Desk Technician will be responsible for providing technical support to clients, troubleshooting hardware and software issues, maintaining and updating computer systems, and responding to service tickets in a timely manner. Additionally, the technician will assist in setting up new hardware and software, provide training and support to end-users, and ensure proper documentation of technical procedures and solutions. Qualifications Experience with technical support, troubleshooting hardware and software issues Working knowledge of computer systems maintenance and updates Familiarity with setting up new hardware and software Ability to provide training and support to end-users Strong communication and interpersonal skills Attention to detail and excellent organizational skills Ability to work independently and as part of a team Certification in IT, Computer Science, or related field is beneficial but not required Prior experience in a Managed Services Provider (MSP) environment is advantageous

We are seeking a technology professional to join our dedicated in-office team. The current team has broad technical backgrounds and supports all areas of technology, including user support. The ideal candidate will approach the role with curiosity, initiative, and critical thinking. Candidates must be hands-on problem solvers, capable of managing projects independently, and driven to delivering meaningful IT solutions. Responsibilities: Administer network infrastructure, including Wi-Fi networks, ensuring optimal coverage, security, and performance. Assist in server infrastructure support, disaster recovery planning, and cybersecurity initiatives. Administer access controls and security policies. Research and propose new technologies to improve department operations. Documentation of configurations, procedures, changes, and troubleshooting. ● Serve as a liaison with third-party IT consultants. Manage IT vendor relationships. Provide technical support and guidance for all firm employees. Requirements: 3+ years of experience in IT support and administration. In-office presence 5 days a week to enable close collaboration and ensure timely support. Excellent verbal and written communication skills, with the ability to interact effectively with all levels of the organization Excellent problem-solving skills and the ability to work independently or as part of a team. Proven ability to think creatively, with an innovative approach to implementing and supporting systems. Active contributor to network-related projects, including implementations, upgrades and decommissioning of systems. Strong understanding of cybersecurity best practices, including endpoint security, identity management, and MFA.

Information Security Specialist - New York City (Hybrid) Our client-a global leader in apparel and retail with a portfolio of internationally recognized brands-is undergoing a major digital transformation to optimize operations worldwide. As part of this evolution, the organization is strengthening its global security posture and building a unified, enterprise-wide framework for secure system development and operations. Occasional availability for remote meetings with global teams off hours is necessary when needed. We are seeking an Information Security Specialist to join the New York City team. This role is ideal for a security professional who can evaluate complex IT environments, identify and assess risks, and drive the implementation of effective security controls in close collaboration with global IT and business stakeholders. The Information Security Office plays a critical role in safeguarding customer data and internal confidential information. Operating across multiple regions, the team establishes security standards, delivers training, monitors compliance, and leads global initiatives to reduce risk across the enterprise. Rather than focusing on local optimization, the office develops holistic, group-wide security strategies that support a broad range of business functions and technologies. This position is part of the Global Headquarters team and will also support select initiatives within the North America Information Security Office. While the primary focus is IT security, this role will also engage with the GRC (Governance, Risk & Compliance) domain. The specialist will serve as a key communication bridge-coordinating between Global Headquarters and North American security teams to enhance governance, risk oversight, and global security alignment. (Note: this is not a direct GRC execution role.) Key Responsibilities (IT Security Focus) g Depending on experience and strengths, responsibilities may include: Implementing and enhancing cybersecurity technologies (e.g., WAF, AntiBot, Email/Web/Endpoint security) Deploying and expanding insider-threat prevention solutions (e.g., DLP, CASB, Data Security tools) Building and managing log monitoring infrastructure and developing monitoring content Planning and executing security assessments and cyberattack simulations Investigating and responding to security incidents Supporting additional information security initiatives tied to enterprise risk management

*Fulltime Direct Hire *5 days/wk on-site in New York city We're seeking someone who combines deep technical expertise with exceptional customer service instincts-especially when supporting senior executives who demand excellence. You're someone who understands that in investment management, technology isn't just convenience; it's mission-critical infrastructure. Primary Responsibilities Serve as the first line of defense and frontline technology expert for 20+ NYC associates, providing immediate hands-on support while simultaneously delivering high-quality remote technical assistance to associates across all offices nationwide. Manage the complete Help Desk experience-accurately documenting every issue, tracking resolutions, and ensuring no problem falls through the cracks regardless of which office needs support. Administer users, computers, and security groups across Active Directory and Azure Active Directory, managing permissions and provisioning with precision. Deploy and maintain Group Policy Objects (GPOs) that keep our multi-office infrastructure secure and standardized. Execute rapid PC setups and configurations when new team members join or technology needs evolve-knowing that every hour of downtime impacts business operations. Install, upgrade, and maintain desktop hardware and software across our technology stack, ensuring every system runs at peak performance while troubleshooting and guiding remote users through similar processes. Provide expert support across PC applications, desktop hardware, audio-visual systems, network infrastructure, and data communications-maintaining the skill level to solve virtually any technical challenge. Orchestrate audio-visual excellence for events ranging from small team meetings to large-scale presentations in our NYC office, ensuring flawless execution when executives and clients are in the room. Diagnose and resolve hardware issues quickly-both hands-on for NYC users and remotely for associates in other offices-coordinating repairs while minimizing user disruption and keeping everyone productive. Collaborate closely with Systems Support Specialists nationwide and the Director of Systems Support, providing project updates, sharing knowledge across the team, and escalating critical issues with sound judgment. Provide after-hours support and 24x7 coverage for both helpdesk and computer operations during your on-call rotation (every 5-6 weeks), being the reliable professional who responds when systems need immediate attention-regardless of which office or time zone requires help. Manage vulnerability assessments and drive remediation efforts that keep our infrastructure secure against evolving cyber threats. Coordinate television studio operations in NYC, responding to technical issues and ensuring our broadcasts maintain professional quality (comprehensive training provided). Operate batch processing systems and promote development code to production using established scripts, supporting the software deployment lifecycle (training provided). Perform related duties as assigned, adapting to the evolving technology needs of a dynamic investment management firm. Preferred Qualifications Meticulous attention to detail-you catch issues before they become problems and ensure every configuration is exactly right. Proven background in customer service with a track record of turning frustrated users into satisfied advocates, both in person and through remote support. Experience supporting executives is essential-you understand the unique demands, discretion, and white-glove service that senior leadership expects. 3+ years of PC troubleshooting experience with ability to diagnose and resolve issues quickly under pressure. Strong audio-visual background with hands-on experience setting up and managing AV systems for professional environments. Excellent remote troubleshooting skills with ability to guide users through technical solutions clearly and patiently. PowerBI experience preferred-ability to support data visualization and reporting tools used by our investment teams. Broadcasting or television studio experience preferred but not required-we'll provide comprehensive training for our studio operations. A+ and/or Network+ certification preferred, demonstrating formalized technical knowledge. Passion for technology and genuine curiosity about how systems work together to enable business success. Ability to thrive in fast-paced, high-stakes environments where technology directly impacts business outcomes. Strong communication skills with ability to explain technical concepts clearly to non-technical professionals. Quick learner who adapts rapidly to new technologies, tools, and evolving business processes. Self-motivated and able to prioritize effectively when balancing immediate local needs with remote support requests from multiple offices.

Our client is a PHENOMENAL global alternative investment / M&A firm located in Midtown Manhattan. As one of the longest standing investment firms in the world, the organization has continuously expanded its footprint across a broad spectrum of the financial markets. Combining in-depth fundamental analysis with strategic trading and superior sourcing capabilities, our client is a globally recognized leader in its space. The firm excels as strategic investors, engaging dynamically in a wide range of investment and M&A opportunities. Position Overview: This role is for an Executive IT Support lead who loves all things technology and has a demonstrated background in troubleshooting and IT support. This role involves managing desktop and network support for several key executives, including the organization's Managing Partner, both in-office and at various offsite locations. The selected candidate will be the primary contact for all technology-related issues within these environments. Key Responsibilities: Manage desktop and network support services for the Managing Partner and other senior executives. Provide outstanding VIP technical support to ensure effective and efficient service delivery. Monitor, maintain, and provide ongoing support for systems across multiple residential and office locations. Lead and manage technology projects, such as: Establishing home networks with backup internet connectivity. Upgrading security camera systems at residential sites with minimal disruption. Assisting in multimedia content creation for marketing and promotional efforts. Troubleshoot mobile, desktop, and laptop issues as they arise. Provide IT support for both business-related and personal travel. Analyze current processes to identify inefficiencies and recommend improvements. Stay updated on the latest trends and advancements in IT infrastructure. Key Qualifications: Bachelor's degree in Information Technology or a related field. 4+ years of experience in IT or a related industry. Strong verbal and written communication skills. Familiarity with Apple/Mac/iOS products and their best practices within a professional setting is helpful, but not required. Experience with Windows 10/11 and Microsoft Office Suite; knowledge of Windows Server is a plus. Strong problem-solving abilities and a resourceful, innovative mindset. Interest in high-end consumer electronics. Experience working with AV technology for both professional and home settings (e.g., Crestron, Zoom, Streaming Services, Sonos). Ability to collaborate with network administrators and security professionals to maintain secure residential networks. Detail-oriented with excellent organizational skills, including asset management and thorough documentation practices. Client-focused with high energy, always willing to go the extra mile to meet needs. Excellent interpersonal skills, including the ability to explain technical issues in simple terms to individuals with varying levels of technical expertise. Professional demeanor and ability to remain composed in high-pressure situations. Comfortable working with external vendors and technicians to resolve issues. Willingness to handle on-call duties when required and take ownership of all requests, escalating when necessary.

Job Title: Desktop Specialist Skills: Desktop Specialist, Help Desk, IT Support, Architecture, L1/ L2 assessment of network systems, infra VC collaboration end-user engagement able to correlate to Microsoft apps O365, patch management, exposure to EDR, DSM tools, Microsoft Teams, Zoom, Genesys, Experience: 8 Years+ Job Location: Princeton, NJ Full Time and Onsite We at Coforge are hiring Desktop Specialist with the following skillset: We are seeking an experienced IT professional to deliver comprehensive technical support to senior leadership, including the CEO, and end users across Coforge offices. This role ensures seamless IT support during leadership meetings and conferences, while managing day-to-day IT-related issues for executives and staff. The position involves both remote and on-site support, proactive troubleshooting, and maintaining high service standards in a fast-paced enterprise environment. Key Responsibilities: Provide executive-level IT support for senior leadership, ensuring minimal disruption during meetings and conferences. Deliver remote and on-site end-user support across Coforge offices. Manage laptop allocation, maintenance, and troubleshooting for hardware/software issues. Perform basic network, systems, and infrastructure troubleshooting. Ensure smooth functioning of Microsoft 365 applications and other collaboration platforms (Teams, Zoom, Genesys). Handle patch management, EDR, and DSM tools for endpoint security and compliance. Support connectivity issues related to ILL/MPLS/SD-WAN. Collaborate with OEMs, resellers, and service providers for escalations (L3/TAC level exposure desirable). Maintain documentation and provide timely updates to stakeholders. Occasional travel to Coforge offices for business-critical IT support. Mandatory Skills: L1/L2 assessment of network, systems, infra, VC, collaboration tools. Strong knowledge of Microsoft apps, O365, patch management. Exposure to EDR, DSM tools, and enterprise collaboration platforms (Microsoft Teams, Zoom, Genesys). Hands-on experience in executive support within a fast-paced enterprise ecosystem. Understanding of connectivity technologies: ILL/MPLS/SD-WAN. Desirable Skills: L3/TAC level exposure with OEMs, resellers, and service providers. Advanced troubleshooting and escalation management. Skills to be Evaluated On: L1/L2 troubleshooting of network, systems, infra, VC, collaboration tools. Ability to correlate issues with Microsoft apps, O365. Patch management and endpoint security (EDR, DSM tools). Proficiency in Microsoft Teams, Zoom, Genesys. Connectivity troubleshooting (ILL/MPLS/SD-WAN). Executive support experience in enterprise environments. Key Attributes: Strong communication and problem-solving skills. Proactive approach with attention to detail. Ability to work independently and under pressure.

Our client, a Bronx-based nonprofit, is seeking an IT Support Specialist (Tier I) to provide first-level technical support to end users across the organization. Reporting to the IT Administrator, this role is responsible for troubleshooting hardware, software, and basic network issues while delivering excellent customer service and timely resolutions. This is an ideal opportunity for a hands-on IT professional who enjoys supporting users in a dynamic, mission-driven environment. IT Support Specialist (Tier I) Location: On-site (Bronx) Salary Range: $58,000-$65,000 Key Responsibilities Respond to help desk tickets, emails, and walk-in support requests in a timely and professional manner Diagnose and resolve basic hardware issues, including desktops, laptops, printers, and peripherals Assist with software installation, updates, and configuration on end-user devices Troubleshoot common network connectivity issues (Wi-Fi access, permissions, basic connectivity) Provide account-related support such as password resets and access requests Escalate complex technical issues to Tier II support or system administrators as needed Document incidents, resolutions, and asset information within IT systems Support onboarding and offboarding processes, including device setup, account provisioning, and policy assignment via Active Directory and MDM tools Ensure compliance with IT security policies and data protection standards Assist with routine IT operations such as inventory management and equipment setup Provide on-site support at multiple locations as required Required Skills & Qualifications 1-2 years of hands-on IT support or help desk experience Working knowledge of Windows and Mac operating systems and common business applications Familiarity with computer hardware components and troubleshooting techniques Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP preferred) Strong communication skills and a customer-service mindset Ability to follow established procedures and work effectively within ticketing systems Valid driver's license and reliable transportation Preferred Qualifications CompTIA A+, Network+, or Security+ certifications Cisco CCNA Microsoft certifications (e.g., Microsoft 365 Certified: Fundamentals) Experience supporting a nonprofit organization Education High school diploma required Associate's or Bachelor's degree in IT or a related field preferred Work Environment Office-based role with occasional travel between sites May require lifting and moving IT equipment (approximately 25-50 lbs)

Welcome and greet customers into the Tech Lounge and be ready to provide best in class customer service experience and support You will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime. Work with Tech Lounge team to ensure scheduling and calendar is at a steady run rate Provide customers with training and advice on DB related technologies and updates during service visit Diagnose and resolve IT issues onsite or remote for customers with appointments or walk-ins at the Tech Lounge Educate and share with customers on new technology and processes to enhance technology adaption Provide customers with training and advice on Deutsche Bank related technologies and updates during service visits Utilise Service Now to record and track all incident related to service calls and appointments Your skills and experience Strong people skills and a knack for problem solving Excellent communication skills, both written and spoken Excellent time management skills and can make decisions quickly Previous experience supporting Investment Banking/financial environment is an advantage Knowledge of financial applications and MS Office suite of products Experience in customer service/support, client services, production support or technical support role working knowledge of Microsoft product such as O365, Teams, Windows OS 10/11. working knowledge of Windows OS 10/11, Apple Mac, and Mobile device (Apple, Android) Strong technical skills related to desktop, mobile, End User compute environment Compensation and Benefits A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.

Title: Desktop support Consultant-L1 (Evening Shift) Located: Brooklyn, NY-Onsite Duration: 3 months, potentially longer Visa: Independent only (Mon-Thurs 11am -8pm EST and Saturday 9am -3pm EST) 06-3 years experience required JOB DESCRIPTION: L1 desktop support ServiceNow/Ticketing Troubleshooting and Password reset Office 365 Nice to have but not mandatory:- Knowledge or Experience of Epic Software Hospital/Healthcare background

Job Title: Service Desk Specialist Department: IT Reports To: Service Desk & IT Retail Field Manager ("US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.”) Summary: The Service Desk Specialist provides timely phone support and executes IT-related tasks to support overall business operations. This role requires strong technical troubleshooting skills, excellent customer service, and the ability to work flexible shifts, including evenings and weekends. Bilingual fluency in English and Spanish is required. Key Responsibilities: Handle incoming service desk calls professionally and efficiently Achieve 85% resolution rate for inbound incidents and requests Track, assign, and escalate tickets using ServiceNow Follow up on open tickets to ensure timely resolution Create and manage user accounts and permissions in a multi-platform environment Troubleshoot hardware, software, networking, and general IT issues Provide how-to support for applications and tools Escalate unresolved issues to internal teams or third-party vendors Monitor third-party portals for proactive issue tracking Support IT rollouts, upgrades, and ongoing projects Maintain and update internal process documentation Assist with desktop support and administrative IT tasks Participate in after-hours on-call rotation Qualifications: Education: Associate degree in MIS, Computer Science, or related field OR minimum 2 years of relevant IT support experience Skills & Experience: Bilingual: English and Spanish (required) Certifications (ITIL, Microsoft, Cisco) are a plus Strong communication and interpersonal skills Detail-oriented, self-motivated, and able to prioritize in high-pressure environments Experience in a team-based, customer-focused support setting A reasonable, good faith estimate of the minimum and maximum annual salary will be $58,000 $60,000 for this position with full benefits.

The Onsite IT Support Technician provides hands-on, day-to-day technical support for end users in a professional services / healthcare-adjacent environment. This role is designed for a junior-to-mid technician who is comfortable working directly with users, performing routine system tasks, and learning more advanced responsibilities over time. This position serves as the primary onsite presence and works closely with remote support and backend engineering teams. Core Responsibilities (Current Scope) Provide in-person end-user support for workstations, laptops, and peripherals. Troubleshoot and resolve common issues related to: Windows OS Microsoft 365 applications Printers, scanners, and basic peripherals Perform local application installs and removals, including: Line-of-business applications Updates and minor version changes Execute Windows Updates and basic system maintenance tasks. Assist with user onboarding and offboarding, including: New device setup Equipment swaps Access validation Perform basic troubleshooting of: Network connectivity Wi-Fi issues Login and profile problems Coordinate with remote support and escalate issues appropriately. Document work performed and follow standard support procedures. Growth & Learning Expectations This role is expected to grow over time. As experience increases, responsibilities may expand to include: Exposure to Intune-enrolled devices Basic understanding of identity-related issues Participation in larger deployments or refresh projects Handling more complex tickets before escalation Learning is expected; perfection is not. Required Skills & Experience: 1-3 years of experience in an IT support or help desk role. Comfortable working with Windows desktops and laptops. Experience installing applications locally and performing basic system maintenance. Basic understanding of: User accounts Permissions Networking fundamentals Strong customer service and communication skills. Ability to work independently while knowing when to escalate. Preferred (Nice-to-Have): Prior onsite or desk-side support experience. Familiarity with Microsoft 365 admin portals (basic level). Exposure to Intune or device management tools (not required).

Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles Meet or exceed expected customer service levels Requirements: Minimum 5+ years of relevant experience in a Desktop Support/IT Helpdesk role. Experience configuring, installing, troubleshooting and repairing printers, PC and laptops. Hands on experience with Win 7, Win 10, Win 11 and MAC OS support. Windows Migration. Hardware/Software Troubleshooting Experience with VPN, Soft Phones, Remote Desktop, VDI. Asset Tracking/Inventory Management Phone and Tablet support (Windows, iPhone, iOS, Android) Experience with Ticketing System (ServiceNow). Strong Communications Skills Excellent proven track record supporting clients in a financial environment. Excellent proven customer service based approach Good written and verbal communication skills Good time management skills Strong organizational and analytical skills Ability to multi-task and work under pressure Ability to work autonomously and within team Dress Code: Business casual

Duration: 12-month Contract Pay Rate: $31-33/hour on W2 Hours: Monday to Friday 8:30am to 5:00pm Team: IT Asset Management Top 3 technical skills: ServiceNow, Jamf, Intune Job Summary: Analyzes complex business problems to be solved with technology, integration, or workflow solutions. Identifies gaps and provides technical expertise in business requirements for system functional specifications and scales new and current systems, processes and procedures in a cost effective manner. Configures system settings and options; plans and executes unit testing to meet business requirements. Designs and documents details of technological solutions. May provide consultation to users in the area of technology and/or lead cross-functional linked teams to address business or systems issues. May support and write automated testing scripts reports, code, and business logic. Able to establish and maintain relationships with technology vendors as needed.

Job Title: Information Technology Analyst I Duration: 3 Months assignment with possible extension Schedule: 7a-3p - 5 days/week (including weekends). Hours if resource works Saturday &/or Sunday will be 9a-5p regardless of shift they are booked for. Pay Range: $25 - $28/Hour Requirements: Bachelors or equivalent exp (R). Degree in computer science (P). 1-2 yr exp (P). Excellent analytical, problem solving , written and verbal communication skills, strong customer service skills. (R). Ability to work within a team environment (R). “Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors”